[Q] Phone bricked, warranty refused due to custom ROM - please help - Xperia Z1 Compact Q&A, Help & Troubleshooting

Hi folks,
My Z1 Compact has died a few days ago, and I was running Resurrection Remix (CM mod) ROM.
I was playing some music and I put it back on the charger dock with the screen facing backwards, and there was a little chirp coming through the speakers after which the phone was dead.
I figure I must have bricked it by turning it around, I had no idea it could damage the phone.
When connected to the charger it just gave a blinking red light. No sign of life otherwise. Cannot be turned on regardless of key combinations, and does not respond to hard reset button next to the sim card slot.
It's still under warranty so I sent it back for a repair, but the repair center refused it because it has a custom ROM.
Is there any way I can flash the stock ROM when the phone is like this? They're obviously able to reach some part of it because they see the software versions. (they sent me a screenshot)

I had a similar brick two days ago.
Z1c was playing music and suddenly became death. No response to anything, even charging led. I press power + volume up and force reset was done, with blinking led and three vibrations.
But didn't boot.
PC didn't recognize it. Nothing.
Yesterday I connect to wall charger while pressing volume up and it displayed charging status (from 75%) and the It booted.
Now my battery has this status.
Edit: can't upload screenshot. By the way battery staysed at 50% for hours then dropped.
Sent from my D5503 using XDA Free mobile app

Well I think I bricked mine when I put it the wrong way on the charger dock. I was afraid it would have burnt the circuit board, but since the repair centre can see the phone details over USB I guess it must be ok, so my next guess is that the battery is dead.
They're sending it back to me today and I have nothing to lose by trying different things.
The phone doesn't vibrate though, when connected to the charger the light blinks red. It doesn't react to any button being pressed.

paolo-red1 said:
I had a similar brick two days ago.
Z1c was playing music and suddenly became death. No response to anything, even charging led. I press power + volume up and force reset was done, with blinking led and three vibrations.
But didn't boot.
PC didn't recognize it. Nothing.
Yesterday I connect to wall charger while pressing volume up and it displayed charging status (from 75%) and the It booted.
Now my battery has this status.
Edit: can't upload screenshot. By the way battery staysed at 50% for hours then dropped.
Sent from my D5503 using XDA Free mobile app
Click to expand...
Click to collapse
You probably have the battery drop problem that is discussed on the help section...

If you mean this thread here:
http://forum.xda-developers.com/son...ttery-reporting-phone-dying-suddenly-t3095120
Then it's definitely not the same issue.
I cannot switch my phone on, I cannot reset it, and I cannot charge it.
To be honest I'm more interested in getting the custom ROM off it so that I can send it back for repair, if it had stock ROM they would have replaced whatever died.

Related

Red light flashing.. phone won't boot.

Hello! let's just cut to the chase. I need help..
Couple of days ago I got tired of waiting for the new ota for my phone so I decided to root.. unlocking bootloader went well, installed newest cwm, made a backup of my rom and chose renovate 3.0 as my first rom to try... everything works normal and I update the faux kernel on the rom to version 5b01.. all works normally at this point.. I play games, listen to music, surf the web.. yesterday I then updated the kernel to 5b03.. I went playing dark knigt rises (btw a very good game) and the phone heats up pretty much (which I think is normal as the game is quite heavy and I use wilkyys game booster app). I play about 15minutes and I get the message that the battery is running low, I plug the charger in and continue.. five minutes go and the phone freezes and the screen goes black.. the phone is connected to the charger and the charging light blinks red.. the phone won't start, even when pressing the power key for 10seconds. I can get to the bootloader and recovery _when_ the phone is connected to the charger thou.. if I unplug the charger the phone won't do anything. I search the problem on xda and find some threads about similar problems.. eventually after changing from the wallcharger to the usb charger on my pc (did this many times..) the red light goes solid and I press power and the phone boots normally.. weehee I made it!! or so I thought..
Next day: I woke up and the phone was in charger all night. Battery reads 100%. I load "system tuner" and experiment with undervolting my phone (only -50mv) and run some benchmarks and everything seems working.. I start to download an app from the play store.. the phone freezes and again the same flashing red light is to be seen, I thought it could be because of the undervolt but I'm not sure anymore.. and now I haven't got the phone in working condition.. I have now got the phone in recovery for about three hours and there should be enough juice for it to start but it wont..
I also restored my backup but that didin't help.. with the getvar battery-voltage command it reads about 2500mv which should be enough to atleast power it on?
Hi
elmonen said:
Hello! let's just cut to the chase. I need help..
Couple of days ago I got tired of waiting for the new ota for my phone so I decided to root.. unlocking bootloader went well, installed newest cwm, made a backup of my rom and chose renovate 3.0 as my first rom to try... everything works normal and I update the faux kernel on the rom to version 5b01.. all works normally at this point.. I play games, listen to music, surf the web.. yesterday I then updated the kernel to 5b03.. I went playing dark knigt rises (btw a very good game) and the phone heats up pretty much (which I think is normal as the game is quite heavy and I use wilkyys game booster app). I play about 15minutes and I get the message that the battery is running low, I plug the charger in and continue.. five minutes go and the phone freezes and the screen goes black.. the phone is connected to the charger and the charging light blinks red.. the phone won't start, even when pressing the power key for 10seconds. I can get to the bootloader and recovery _when_ the phone is connected to the charger thou.. if I unplug the charger the phone won't do anything. I search the problem on xda and find some threads about similar problems.. eventually after changing from the wallcharger to the usb charger on my pc (did this many times..) the red light goes solid and I press power and the phone boots normally.. weehee I made it!! or so I thought..
Next day: I woke up and the phone was in charger all night. Battery reads 100%. I load "system tuner" and experiment with undervolting my phone (only -50mv) and run some benchmarks and everything seems working.. I start to download an app from the play store.. the phone freezes and again the same flashing red light is to be seen, I thought it could be because of the undervolt but I'm not sure anymore.. and now I haven't got the phone in working condition.. I have now got the phone in recovery for about three hours and there should be enough juice for it to start but it wont..
I also restored my backup but that didin't help.. with the getvar battery-voltage command it reads about 2500mv which should be enough to atleast power it on?
Click to expand...
Click to collapse
2500mv is far too low for lithium ion batteries. There are protection mechanisms in most lithium ion batteries that will trigger at 2.7volts or lower putting the battery and its protection circuitry into deep sleep.
From the battery university: http://batteryuniversity.com/learn/article/charging_lithium_ion_batteries/
Li-ion should never be discharged too low, and there are several safeguards to prevent this from happening. The equipment cuts off when the battery discharges to about 3.0V/cell, stopping the current flow. If the discharge continues to about 2.70V/cell or lower, the battery’s protection circuit puts the battery into a sleep mode. This renders the pack unserviceable and a recharge with most chargers is not possible. To prevent a battery from falling asleep, apply a partial charge before a long storage period.
If this is the case you may not be able to recover easily. We can only assume something went wrong with the phones firmware that caused it to deeply discharge and now protection measures have kicked in.
Regards
Phil
hmm.. thanks for the answer.. last night I got the charging light to stay solid when I plugged the phone in and I was so happy.. but I was so stupid and tried immediatly to turn it on.. it even started and got to the quietly brilliant screen, but died pretty soon and the red light started blinking again.. then I realised I should have kept it charging for a while before trying to turn it on... god damn it..
Hi
elmonen said:
hmm.. thanks for the answer.. last night I got the charging light to stay solid when I plugged the phone in and I was so happy.. but I was so stupid and tried immediatly to turn it on.. it even started and got to the quietly brilliant screen, but died pretty soon and the red light started blinking again.. then I realised I should have kept it charging for a while before trying to turn it on... god damn it..
Click to expand...
Click to collapse
When lithium batteries are deep discharge (below 2.7volt) changes take place which can cause short circuits in the battery, recharging then becomes dangerous, hence the battery goes into a form of safety mode, it's like a fuse blowing. It may never take a charge again, or if it does, the battery life will be less than before.
Hope it recovers okay however if it really did hit 2.5volt it could be permanently damaged now.
Regards
Phil
mine was doing that for a while. Keep it plugged in, if the wall charger doesnt work hook it up to a computer. it will turn on again...
simple keep the phone on charge for few hours and dont touch it.
Ok back to the problem.. the phone was in charger yesterday for about 12hours.. and still won't show any signs of recovery.. blinking red light continues... I might just have to accept that I have to send it in to repair... sigh.. and I think I have to pay for it..
As I said in my first post I have restored a nandroid backup of which I made as soon as I installed cwm.. so I should be at stock firmware? allthou I can't confirm it as I can't get the phone to boot but cwm said restore was succesful.. next step is to install original recovery and relock the phone, am I correct? so next question is.. is there anyway to do this as everytime I try to flash something with flasboot I end up with "failed: low battery"...?
elmonen said:
Ok back to the problem.. the phone was in charger yesterday for about 12hours.. and still won't show any signs of recovery.. blinking red light continues... I might just have to accept that I have to send it in to repair... sigh.. and I think I have to pay for it..
As I said in my first post I have restored a nandroid backup of which I made as soon as I installed cwm.. so I should be at stock firmware? allthou I can't confirm it as I can't get the phone to boot but cwm said restore was succesful.. next step is to install original recovery and relock the phone, am I correct? so next question is.. is there anyway to do this as everytime I try to flash something with flasboot I end up with "failed: low battery"...?
Click to expand...
Click to collapse
I've experienced this kind of problem when I drain the battery flat; naturally, I crapped myself like everyone else since there's no easy way to remove the battery like you would for any other phone.
All I did (and still do) when this happens is hold the power button until the main buttons flash white a few times, let go and it should reboot the phone..
two minutes pressing power button, nothing happens
elmonen said:
two minutes pressing power button, nothing happens
Click to expand...
Click to collapse
did the buttons even flash??
Try holding vol down + power until you get a response, then try holding the power button again ..
for me the key was to get the buttons to flash white, thats when i knew things were gonna be ok! :highfive:
kennylovesyou said:
did the buttons even flash??
Try holding vol down + power until you get a response, then try holding the power button again ..
for me the key was to get the buttons to flash white, thats when i knew things were gonna be ok! :highfive:
Click to expand...
Click to collapse
no response! only response is that when it's in charger I can get to to blootlader and recovery with the vol- power combination..
If it won't charge read this thread. http://forum.xda-developers.com/showthread.php?t=1658084
Helped me out with similar problem.
Hope this helps.
Sent from my HTC One X using XDA Premium HD app
Amicushia said:
If it won't charge read this thread. http://forum.xda-developers.com/showthread.php?t=1658084
Helped me out with similar problem.
Hope this helps.
Sent from my HTC One X using XDA Premium HD app
Click to expand...
Click to collapse
Tried that :/ won't work.. as my phone doesnt restart with the script.. only way to get a response from it is to press power and vol down when in charger...
Thanks for the suggestion thou.
all right.. quick update.. I have sent the phone in for repair.. so just waiting for the repair bill
Ok... update (don't know if anyones interested..) Today I got at txt message from my carrier that the phone is now ready.. and what do you know.. it was covered by warranty. They changed the motherboard and the screen module (I had one dead pixel) needless to say Im pretty happy now.
elmonen said:
Ok... update (don't know if anyones interested..) Today I got at txt message from my carrier that the phone is now ready.. and what do you know.. it was covered by warranty. They changed the motherboard and the screen module (I had one dead pixel) needless to say Im pretty happy now.
Click to expand...
Click to collapse
Don't you just love it when that happens.
I had a rooted phone and my warranty was probably void. A week ago I dropped the phone screen first onto a concrete floor and I expected the worst. Picked it up and turned it on and to my surprise, the screen hadn't cracked. Used it for 5 minutes and it worked as it normally would. When I got back home and wanted to make a call, the screen wouldn't turn on. The lights for the buttons would light up but the screen would remain blank. Calls and texts would come through so the phone worked, just without the screen. After about 10 minutes of tinkering, the screen turned on and I heaved a sigh of relief thinking all was normal again. But when I locked it and tried unlocking it, the screen refused to turn on again. At this point I assumed there would be a loose connection between the MB and screen.
I took the phone to a few repair shops around here to find out how much they would charge and I got quotes around $200. So I decided to try taking it to the vodafone store to see how much it would cost to get HTC to repair the phone. The guy over the counter inspects the phone and finds no physical damage to the screen and says that they'd be glad to replace the phone right then and there at the price of me losing all my data as that would be unrecoverable. I told him I'd be glad to have a replacement on the spot. So in the end, I guess I got a good deal.
Lucky you !
Sent from my HTC One X using XDA Premium HD app
I had the same problem last night:
phone charging with the HTC wallcharger, alarm set.
the device did not ring: it died during the night.
At first, impossible to boot (rom or hboot) or to charge it. I plugged it on my PC and the red light started to flash. One hour later, it was still flashing, so I tried to turn it ON
It turned ON but repported 2% battery only. (ok, that's why it was refusing to boot)
4 hours later, ON and plugged to the HTC wallcharger (that I verified of course), it was still 2%
After three reboots, plug/unplug several times, suddenly battery displayed 44% instead of 2%
Battery monitor repports that indeed, the device charged for the 1st part of the night, then suddenly and very quickly discharged to 0 while plugged, with no particular app to drain the battery.
During the 4 hours it was plugged and ON, it remained 2%, then a sudden 44% after a reboot.....
What the hell is that???? I've now cleaned cache and battery stats in recovery and I'm letting it charging to see if it goes above these 44%
Weird, I really thought my battery had just died....
EDIT: 2 minutes later, it now repports 46%, so seems to charge correctly. But I need to know what happened, I usually relay on my phone alarm to wake up, and if it happens again, it could be a real problem. Maybe I should flash an other recovery, even if I never had a single problem with it?
kennylovesyou said:
did the buttons even flash??
Try holding vol down + power until you get a response, then try holding the power button again ..
for me the key was to get the buttons to flash white, thats when i knew things were gonna be ok! :highfive:
Click to expand...
Click to collapse
I have drained battery, been charging all night with a flashing red LED. No response. Now when I plug it in it still flashes red. When I hold the power button (also power+volume down) the main buttons start flashing white, but no response from the phone whatsoever.
When I let go the power button during the flashing, the lights either go out or stay on..
Any ideas? Thank you!

[SOLVED] My phone died and I don't know what happened. SHERLOCK HOLMES NEEDED!

So here's the story.
It was last night. It was dark, and I proceeded to charge my phone. I didn't see where I was plugging in the adapter into the wall, so instead of having both adapters in the correct sockets, I had the right prong of the adapter into the left hole of the power bar socket, and the left prong of the adapter into nothing.
Of course, being dark, I didn't see, but it went in so I thought I plugged it in properly.
So my phone is "charging", and I proceeded to flash a new ROM (Android Overdrive). My battery at that time was at around 30%. So I went to recovery, did the regular full factory reset, and flashed it, and when it rebooted, it had the 4-coloured X boot animation playing, when I heard a funny, continuous, low electronic humming sound eminating from my phone and the screen started getting funky and turned a shade of purple. I quickly unplugged the usb, and proceeded to restart the phone.
Phone freezes at boot animation.
I went into bootloader, and successfully navigated to recovery. I proceeded to do a full wipe, and reflash the old rom.
It flashed successfully but I had the same problem of getting stuck on the bootanimation.
Now the phone won't turn on when I press the power button. When I plug it into the wall it shows the charging icon thing, then it turns off, then it turns back on, and repeats like that forever.
When I press the power button when it's plugged in the phone gets stuck at the charging battery screen (The screen freezes).
Also, when I plug my phone into my computer, my computer (windows 7) makes a disconnect sound, followed by three short beeps in quick succession that are at the same pitch as the last note of the two-note disconnect melody. It does this on repeat forever.
PS: I just managed to put the phone into bootloader mode and I am leaving it plugged in. I am going to see if it is still responsive after 30 minutes of just sitting there on the homepage of bootloader mode.
PPS: It was stable after 30 mins; I could still press up and down and select whatever i want. BUT as soon as I unplugged the USB, the device shut off. Is it the battery problem?
Does anyone know yet what's wrong with my phone?
A friend of mine had a similar problem... Never solved it, keep us updated mate...
Sounds like a battery problem. You might wanna get a replacement battery if you can. Word of advice. Never ever flash anything if your phone isn't fully charged or at a good battery percentage. Personal experience
Sent from my MB886 using xda app-developers app
EcHoFiiVe said:
Sounds like a battery problem. You might wanna get a replacement battery if you can. Word of advice. Never ever flash anything if your phone isn't fully charged or at a good battery percentage. Personal experience
Sent from my MB886 using xda app-developers app
Click to expand...
Click to collapse
Yes sir you are correct! I have a friend who also had a Gnex, and I swapped batteries and lo and behold, my phone works again! Now I don't have to drop $400 on a nexus 4 =D

Phone suddenly switched off. Dead, not charging, orange led blinking.

Hello all,
I have a htc desire 820 single sim. I had absolutely no problems with baterry etc.. This phone has only 4 months - i didnt put it into water.
I have unlocked bootloader and rooted my phone 3 weeks ago but it was running with no problems. I didnt install any aggressive software that may brick the phone. I just wanted to get access to all files.
So two days ago in the evening i just installed Skype app and wanted to download a file sent by my friend then in the moment that i was downloading my phone suddenly went off - just like there was no batterry etc (i remember it was more than 30% of batterry). I couldn't turn it on - 0 react. I tried to charge him - the orange led is blinking with 1 sec frequency. I left this phone overnight and still nothing - now its 2nd day that its charging and still nothing. I doubt it was a virus becouse i recieved this file on other phone without any problems.
I tried:
-volume buttons - booting in loader = nothing
-plenty chargers, cables = nothin
-charging via pc usb = nothing
-phone is not detected in pc after i connect it (just orange led blinking)
My question is, what actually happened? What else could i do to try to unbrick my phone?
The day before it got bricked i accidently let it fall down on the ground but frim 40cm distance (i have a silicone cover around) = but i didnt notice anything after falldown.
Thank You for any advices.
I think it's battery problem. I had something similar with One X. You can try leave your phone plugged in to charger (try every micro-usb charger that you have in home) for a night. LED should turn green, if not I recommend send it to htc for battery change or to "professional service" in your city Good luck!
Tighten two volume buttons and the power button when you see a black screen and holding down the volume- and power button that would go to bootloader.Telefon must be connected to kompyuteru
Im trying plenty chargers and cables at the moment - for now= 0 results @vuk1963 i tried your method but 0 react from the phone - just like before.. totally dead- just this god damn blinking orange led..
Edit:
WOW... my phone is alive!! All i did now was:
I tried charger from my galaxy core (same amperage like htc 820 = 1A) but i used original cable from my htc charger. The led was still blinking so i decided to "knock" the back panel (around the place where connector from batterry is), then i pressed vol+ and vol- and power button for around 20-30s, then i pressed vol- and power button for around 30s then i released everything, then i pressed power button for 10sec and my phone turned on!!! im so happy! my phone is still on warranty but i live abroad now so i need to send it to my country to start warranty procedure but no im free of this!
Thank You guys for pushing me to try once more the magical tricks with cables, chargers and buttons
Btw.
My batterry is now 100% = that means it was charging all the time?
i don't know what was that but i am happy that it work now.
Thank You guys!
The phone was overheating and it stopped!
Leaving it for a while, then the combination of buttons did the trick.
Great to hear.
Send it back to htc, mine had the same problem. There is no way they will find out u are unlocked or rooted since it wont start. The problem is the motherboard failed. I got mine back with the motherboard replaced.

Z5 Premium won't turn on

Z5 Premium not turning on
hello everyone,
PLEASE HELP ME!
My z5 premium was working fine.. battery was charged too, and suddenly it turned off, and it didn't turn on back again. I've tried all the different ways and solutions that should turn it back on:
hard reset didn't work
2 minutes hard reset didn't work
hard reset button didn't work
plugged it in using it's OEM charger and usb cable didn't work either and LED didn't lit up
plugged it in to the computer nothing happened, wasn't detected with no sign of life
I had to take off it's battery cover (using professional tools) unplugged the battery, connected the phone to the charger while the battery is unplugged, and nothing happened reconnected the battery back, and plugged the phone again to it's wall charger, and no sign of life.
i left it there all night long since the afternoon. and when i came back in the next morning to check if the phone is charging and the LED is lit up, but again NO SIGN OF LIFE!
(BTW, the phone is in mint condition and it was never been disassembled or repaired)
Please if anyone have an idea what this could be?
if anyone has encountered the same problem and went through the same of what I've been, and was able to repair it or find a solution PLEASE LET ME KNOW!
Now, I'm thinking of 2 things: either the battery is completely dead(damaged) or it's the mainboard which I don't hope to be.
PLEASE LET ME KNOW YOUR THOUGHTS ABOUT THIS!
Now, forget about any sort of software repair, as I explained above, the phone didn't succeed in that.
So, any help or suggestion would be so much appreciated.
Thank you all for taking time in reading and participating in this topic.
Have a good day.
Hi, I have the same issue and I am unable to solve it, I changed also battery to a new one like you did, the phone was turned on suddenly it starts to overheating and turns off and I'm unable to turn it on anymore
s904s said:
Hi, I have the same issue and I am unable to solve it, I changed also battery to a new one like you did, the phone was turned on suddenly it starts to overheating and turns off and I'm unable to turn it on anymore
Click to expand...
Click to collapse
Not happy reading this thread. Why so many issues with Sony Android... Anyway;;
- I recently had the same issue - or an issue in the same ball park. Phone Just died and refused to charge, but would show a red LED and try to boot when plugged in.
- Sent it to Sony, Hoping it is only a dead battery
The OP sounds like a they have a USB port issue or a board issue, also OP phone will no longer waterproof after removal of cover.
Unclear as to whether you have tried the following;
- Turn on whist holding camera button instead of Volume up/down. it is worth a try
- Try to grab an official sony charging cable- basically impossible to buy nowadays, maybe a PS4 controller cable? try it
My stock unrooted Z5p died like this in April. Have the same issue as the OP and tried all the same solutions. My Z5p had only been used indoors for months with WiFi before sudden death. Replacing the charging port did nothing. Using the OEM cable and charger with a new battery gets a 2 sec red light when connected to power and starts booting up until the swirls (gets past Sony Xperia and powered by android screens). Then the screen goes dark and shows the big battery for a couple of seconds.
I didn't realize there was a sudden death problem with Sony phones until I started trying to fix this. What's even crazier is that I had (have) the Xperia Z, Z Ultra, and the Z2. The Z2 was used in the rain constantly and even survived an ejection from a handlebar mount at 15mph onto asphalt. (All these phones were rooted and using custom ROMs/kernels.) Seems like Sony has a serious QC issue they're not taking about.

Daughters phone is completely dead, will not switch on. Please help

I have had it plugged in all night, and tried the following ;
Hold power for 1 minute
Hold power and volume up for one minute
Hold power and volume down for one minute
Hold all 3 buttons for one minute
None of these worked.
I have plugged it into a PC but there is no connection.
Is there anything else I can do?
*EDIT* Fixed it! https://forum.xda-developers.com/showpost.php?p=83649851&postcount=7
Its dead phone. What do you want some magic to turn it on? If it dosnt want to turn it on its dead phone and you cant do anything about it.
You might be right, but in the 20 years of owning mobile phones I have never had one that simply "died" before. I've ordered a new charge port as I think it might be to blame.
TylerDurdenK said:
You might be right, but in the 20 years of owning mobile phones I have never had one that simply "died" before. I've ordered a new charge port as I think it might be to blame.
Click to expand...
Click to collapse
Pressing pwr + volume down or volume up won't turn on device.
You're not saying if device can enter to recovery nor fastboot or If your device is unlocked or not or if you have some screen as the logo or if you have some vibration, some led blinking, or if you let it charging with screen on (it must be screen burning) or if device was off while charging...
The phone has no sign of life. No led, no screen on. Nothing.
TylerDurdenK said:
The phone has no sign of life. No led, no screen on. Nothing.
Click to expand...
Click to collapse
Well, there is not much you can do here, it could be a damage at the hardware level, probably in the port charger or at emmc/motherboard.
Also the overcharging or the kernel panic produced for some overheating can make that device won't boot.
The only you should try at software level is this https://c.mi.com/thread-1479882-1-0.html
I fixed it! After replacing the charging port it still didn't work.
However I read somewhere that disconnecting then reconnecting the battery connector inside the phone would work so I tried that and it worked.
Phone back working fully.

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