T-Mobile D851 LG G3 - Turned off on its own, will not turn on or charge - G3 Q&A, Help & Troubleshooting

Hello All,
I have a problem that occurred a few days ago with my LG G3 (apx. 6 months old). My phone has been running fine and out of nowhere, my phone turned off and I couldn't turn it back on. Initially, I thought that the battery may have died because I was using a golf app that utilized gps, but my phone was at a 100% 20 min prior to it turning off. When I got to my car, I plugged it into the charger, but I didn't see the charging light and it still wouldn't turn on. When I got home, I plugged it into the OEM charger for about two hours without any success (the phone felt warm similar to when I charge my phone). I've long pressed the power button, tried the power and lower volume button to hard reboot without any success. I bought this through the t-mobile site like my previous phones through their New2U certified refurbished program which comes with a 90 day warranty (expired).
Has anyone experienced a similar issue and if so, what did you do to correct the issue because T-Mobile referred me to LG so that they can direct me to an authorized retailer. Any assistance would be greatly appreciated.
Note: the phone is in great condition.
Thanks

Have you tried removing the battery, holding down the power button until any residual current is discharged, reinserting the battery, then plugging back in the OEM wall charger?

bump im having the same issue with my vs985 was at full charge turned off and didnt turn back on

beezysg3 said:
bump im having the same issue with my vs985 was at full charge turned off and didnt turn back on
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Click to collapse
Did you try to go into download mode? Remove battery plug it back in. hold Volume up and plug usb cable. Are you in download mode?

Any word? Does your pc detect it? Kinda in the same limbo... ?
Sent From My HTC One (M9)

turning off on its own might be due to overheating

Lg G3 d851 turn off
Hi guys i have same problem with my Lg G3 D851. Is turned off after upgrade root but isn't back on. display complete is black, no Recovery mode and no Download Mode. Can you help me?

if you guys are getting nothing when the phone is plugged in either then i suspect either something defective or mobo has lost connection to lcd screen. what roms do you guys use do they make sounds on boot? are you hearing sounds after attempting to turning it on and wait a few minutes?

Related

Won't power on

Hey guys, I'm having a problem I thought you might be able to help me with.
I had my phone hooked to the charger. When I went back to it a few minutes later, the phone was powered off. There was also no charge LED lit either.
Now, I am not able to power the phone on at all. I get no LEDs when I plug it up.
I have tried taking the battery out several times. Has anyone else ran into this issue.
Also, I am not rooted, I am running on stock software.
You don't get the slash screen or anything?
Have you tried to get into recovery via adb?
We're you rooted / custom rom name?
You sound bricked
I do not get a splash screen or anything what so ever.
This phone has never been rooted. My original phone was, but after an issue with roaming and 3g I swapped it and decided not to root the new phone.
I have tried powering on with the volume button down, but still nothing. My pc does not recognize it at all when I plug it in either.
Also, I have tried 3 different charges and cables as well.
I had the same problems. I just weighted and mess with the power button and the battery. Steps that I did
1. hold the power button for like 5 second w/battery on phone
2. than while holding the p/button took the battery out and than put it back
I did this like 5 time, than it came on.I don't know what it was luck or what but it work for me. All of this happen before I rooted the phone.
Didn't work
Thanks for the input though.
It might just be dead. Maybe a power surge or something. idk.
Well, I finally got it working. It ended up being the battery. When it messed up, it was plugged into my g19 keyboard. This ended up completely draining my battery.
I swapped batteries with my friend to verify this. It than took over an hour to charge my battery to the point of the Orange led comming on.

[Q] sponteneously bricked EVO-4g

I have a rooted HTC evo 4g. I rooted it about 2 months ago and have had no problems.
I woke up this morning, and it is bricked. I have not recently flashed anything or done anything beyond regular phone use.
i cannot enter download mode, and the "charging" led does not come on.
Any suggestions?
What does your phone do when you press the power button?
Have you removed the battery and inspected for indications of damage such as discoloration or bulges?
Have you tried connecting a different USB cable that is known to be working?
Have you visually inspected the USB connector for loose/damaged conductors?
BobWalker said:
What does your phone do when you press the power button?
Have you removed the battery and inspected for indications of damage such as discoloration or bulges?
Have you tried connecting a different USB cable that is known to be working?
Have you visually inspected the USB connector for loose/damaged conductors?
Click to expand...
Click to collapse
the power button does nothing.
The usb cable and wall adapter works on my kindle, and i tried an additional one with no results.
The battery appears normal, however my next planned step is to try and get a replacement battery and see if that works.
Try taking battery out and then plug usb cable in only and try to turn on...
angryITman said:
Try taking battery out and then plug usb cable in only and try to turn on...
Click to expand...
Click to collapse
no dice.
also wondering about the cause... 2 potential things:
- I've noticed that the phone gets very hot. 40+ degrees even when not running much. Is this within normal tolerance or could i be looking at heat damage.
- I've been getting the pop-up asking me to do some sort of OTA update. I keep saying no, because i know these ota updates can be incompatible with rooted phones. Could it have pushed through somehow and if it did could it cause the problem i am experiencing?
phone is fixed.
A read on the sprint forum that sometimes holding down the power for an extended time can get the phone to be responsive... had to hold it for like 90 seconds. It then flashed the white evo boot screen and powered back down almost immediately.
After this, however, the orange charging light came on and i was able to get to boot loader. I let the phone charge for a while, then it boot up as normal.
One of the things i noticed is that the battery is practically completely drained... this is odd as it was plugged into the charger when it died. On the same sprint forum, others have speculated that sometimes the battery can drain to the point where it wont accept a charge anymore... so maybe thats the issue.

Dead LG G4 (not rooted) won't turn on, no charging light

So i had the G4 in my pocket and i do not remember how much charge it had on it at the time. I was working at the computer for a couple hours and when i pulled my phone out it was off. I plugged in my cord and the LED did not turn on so I waited a minute. Nothing. Tried a different cord, waited a minute. Nothing. Tried another cord connected to a battery pack. Nothing. Tried another cord on a different power source and still nothing.
Phone is stock, no root, no rom no reccent drops or other issues. It does seem to take a charge because the battery pack that i had connected for an hour did go from 64% to 40%
Sprint LG G4 if that matters. By nothing I mean no logo screen nothing on screen, no response like there is no battery at all.
shipped pants said:
So i had the G4 in my pocket and i do not remember how much charge it had on it at the time. I was working at the computer for a couple hours and when i pulled my phone out it was off. I plugged in my cord and the LED did not turn on so I waited a minute. Nothing. Tried a different cord, waited a minute. Nothing. Tried another cord connected to a battery pack. Nothing. Tried another cord on a different power source and still nothing.
Phone is stock, no root, no rom no reccent drops or other issues. It does seem to take a charge because the battery pack that i had connected for an hour did go from 64% to 40%
Sprint LG G4 if that matters. By nothing I mean no logo screen nothing on screen, no response like there is no battery at all.
Click to expand...
Click to collapse
Seems to be hardware related maybe it is the ilapo even when it not bootloops. Nevertheless send it to repair but it would try the freezer method first to backup data if possible.
Sent from my LG-H815 using XDA Labs
Leave it on charger ,maybe it will start booting when it detects 100% battery.probably,it won't fully boot,it will stay at never-ending boot.Faulty motherboard.
Sent from my HTC One M8 [6.0 Gpe]
So i left it off of charger yesterday when I went to work . This morning i tried to turn it on and got the LG logo but then it said the battery was too low to power on. I charged it to about 60% turned it on and it seems fine..
Thanks for all the input, if it dies for real I'll try that stuff.
Hey try to connect to pc and check out it in device manager if it show qhususb 9008 then i can repair any lg phone contact me on whatsapp omly +918989874040
Sent from my LS-4004 using Tapatalk
dev8987.tiwari said:
Hey try to connect to pc and check out it in device manager if it show qhususb 9008 then i can repair any lg phone contact me on whatsapp omly +918989874040
Sent from my LS-4004 using Tapatalk
Click to expand...
Click to collapse
Hi! I have a G4 H818P but i did not see the qhususb 9008 only the name of my device. My phone is not turning on, I mean the LCD. When I start it vibrates but the LCD is off. WHen I charge the notification light is working. Can you help me?
shipped pants said:
So i left it off of charger yesterday when I went to work . This morning i tried to turn it on and got the LG logo but then it said the battery was too low to power on. I charged it to about 60% turned it on and it seems fine..
Thanks for all the input, if it dies for real I'll try that stuff.
Click to expand...
Click to collapse
Your problem is you need a new battery
Agreed with above. Your battery is almost dead. Get a new battery.
My Galaxy Note 1 was like this.
Lg g4 h810
Hello, I already opened my lg g4 h810 charge the battery directly because when measuring it gave me a very low voltage and it tells me a correct measurement. disarm the equipment I made him reballing with a homemade iron for about 3 minutes but nothing. My lg g4 shows exactly what (google translate)
dev8987.tiwari said:
Hey try to connect to pc and check out it in device manager if it show qhususb 9008 then i can repair any lg phone contact me on whatsapp omly +918989874040
Sent from my LS-4004 using Tapatalk
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Click to collapse

LG G3 D851 won't turn on!

Hey everyone,
I was using facebook while my G3 was charging and it suddenly turned off and since then it's not turning on. I've tried everything I could but unfortunately nothing has helped. There is no display and it seems like my phone is dead. A positive note is, when I put it on charge, display comes for just 2-3 seconds and it shows the phone is charging but then it disappears too and nothing happens. One of the repairman suggests that it's motherboard is not working anymore but to this I disagree cause if that was the case, the phone won't show a display even for a second? Please if anyone could help me. Thanks!
DId you try leaving the phone on a charger for a few hours? Maybe the phone needs a new battery?
Yeah I've tried 3-4 new batteries too, still it doesn't work. But one thing that's happening now is my phone is turning on, but it reboots (or turns off sometimes) when reaches the home screen or just before that. Same is happening when I enter into download mode.

Lg G3 won't power on or charge

I have a LG G3 D851 from T-Mobile. I had it from about two years now. It upgraded to Android M about a year ago and now the phone won't charge or turn on. I tried everything. First I tried to hard reset' but nothing. Next I tried refrigeration. The phone would start up and go to homescreen, but then freeze and shut off. I even bought a new battery, but it would still have the same problem. Sometimes tne phone would start and shiw that screen on but nothing on it, and it would also turn on and turn off then show the led flash red and blue. When I charge it, it would show the battery loading up and shut down, then the phone would keep restarting. Like I said, tried every thing. If anyone could help me that would be great.
Thanks
raybom4545 said:
I have a LG G3 D851 from T-Mobile. I had it from about two years now. It upgraded to Android M about a year ago and now the phone won't charge or turn on. I tried everything. First I tried to hard reset' but nothing. Next I tried refrigeration. The phone would start up and go to homescreen, but then freeze and shut off. I even bought a new battery, but it would still have the same problem. Sometimes tne phone would start and shiw that screen on but nothing on it, and it would also turn on and turn off then show the led flash red and blue. When I charge it, it would show the battery loading up and shut down, then the phone would keep restarting. Like I said, tried every thing. If anyone could help me that would be great.
Thanks
Click to expand...
Click to collapse
I would start with replacing the battery. It has been a wbile since i have had a g3 but this was a common issue. The batteries were known to bassicly just keel out
The solution is a simple one.
1 remove battery
2 connect charging cable (I am not kidding)
3 power in the phone
4 the phone will try to boot
5 it will fail to boot or maybe it will boot
6 insert battery while the charging cable is still attached
7 power the phone
8 the phone will boot and show 100% battery
9 reboot phone
The next video shows my phone working without the battery...
https://youtu.be/YBsb4btXGjs
Sent from my LG-D855 powered by Liquid "O" and Tapatalk.

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