Develop Bugs

[Q] Update caused slow camera start from lock screen and slow to turn on

After upgrading from 4.0 to 4.1 I found that my phone won't switch on until I press the power button three times although sometimes it does switch on first go. Then, I installed the latest OTA patch to 4.1.1, software number 3.14.401.31 (international version) and found that accessing the camera from the lock screen, with security pattern enabled, is very slow. That is when you drag the camera to the unlock ring and release, the lock ring pauses for about 5 seconds before the camera starts up. This didn't happen before the last update.
So far I have taken the camera out of the unlock bar and rebooted the phone and turned off geo-tagging photos. None of these options helped.
If I turn off the pattern unlock then accessing the camera from the lock screen is normal so this appears to be something to do with accessing the camera with the pattern unlock enabled.

Hi,
I have encountered the same thing - seems like you're the only one who has reported it on these forums so far. I hadn't tried disabling the pattern unlock, thanks for the tip. I'll try this. But I'm quite unhappy about this new bug that just came out of nowhere with the 4.1 update, especially knowing that the camera quick start was one of the features HTC boasted about so much!

Yeah, not much on it at the moment but the upgrade is quite recent. Hopefully more people will find this thread and we can get some traction.

Same problem here, me and my wife. Wery annoing!
Sent from my HTC One X using xda app-developers app

I emailed HTC and they replied the next day which was good. They asked me to reset the camera app, reboot the phone and then factory reset the phone if the other things didn't work. It didn't fix it yet so I'll see what they come up with next.

exazonk said:
I emailed HTC and they replied the next day which was good. They asked me to reset the camera app, reboot the phone and then factory reset the phone if the other things didn't work. It didn't fix it yet so I'll see what they come up with next.
Click to expand...
Click to collapse
Exazonk,
please let us know if it works!
Thanks!
:good:

Pietje_1985 said:
Exazonk,
please let us know if it works!
Thanks!
:good:
Click to expand...
Click to collapse
No factory resetting my phone didn't work. HTC rang me back and said that I need to return it to who I bought it from. In other words no fix and returning certainly won't prove anything. I think I'll just have to wait it out until it is fixed with another update ... hopefully.
Or maybe we should looking at getting an app that provides the same functionality?

Have te same bug guys :/
Sent from my HTC One X using xda premium

I tried the factory reset too, to no avail. Seems like disabling the phone lock is the only solution, but that's not really what I would call a satisfactory solution, since I'm using a VPN on my phone and that requires a lock + I just don't want to go lock-free.
We need this issue to be known to HTC and hopefully a fix will come.
Ps I don't think this problem was present in the JB update, but only came in the small FW update that followed.
Sent from my HTC One X using Tapatalk 2

benitorios said:
I tried the factory reset too, to no avail. Seems like disabling the phone lock is the only solution, but that's not really what I would call a satisfactory solution, since I'm using a VPN on my phone and that requires a lock + I just don't want to go lock-free.
We need this issue to be known to HTC and hopefully a fix will come.
Ps I don't think this problem was present in the JB update, but only came in the small FW update that followed.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Yeah it only came in the small update after the JB update. But another problem that I'm having is that to turn my phone on via the power button, sometimes I have to press the power button three times. It doesn't always happen, but sometimes after the phone has been off for a while, I hit it once and nothing, hit it again, nothing and then on the third press it comes on. I'm not sure if they are related to the "quick" camera launch problem.

One work around for this bug, if you use your camera a lot, is to leave your camera in standby mode. That is turn your phone off while the camera is active and then when you hit the power button it will go straight to camera. I don't use this myself as I have the lock pattern on to prevent my phone from turning on in my pocket which is common on HTC phones

HTC support are a waste of space
I have this issue too. HTC told me to factory reset it, then when that didn't work they told me to return it to the store to be sent away for repair. They really don't have a clue at HTC support.
The phone was returned to Vodafone yesterday and the repair centre said "no fault found" What are they on!!! The Vodafone store confirmed the issue was still there.
I now have the phone back with no resolution.
Going to call Consumer and get some advice.

I have this problem too, quite annoying.
Sent from my HTC One X

Ok, they fixed this bug with the latest 30MB update that I got this morning.

exazonk said:
Ok, they fixed this bug with the latest 30MB update that I got this morning.
Click to expand...
Click to collapse
:good: Great news!
May I ask where you're based? I've got a UK CID and haven't seen this update yet. Did you do anything special or did it just come as OTA?
Thanks!

benitorios said:
:good: Great news!
May I ask where you're based? I've got a UK CID and haven't seen this update yet. Did you do anything special or did it just come as OTA?
Thanks!
Click to expand...
Click to collapse
I'm in Brisbane, Australia and ordered my phone through kogan.com.au. It popped up as an OTA on my phone.

Thanks. Looks like that 3.18 OTA is seeding at the moment, shouldn't be long before I get it. Fingers crossed....
Sent from my HTC One X using Tapatalk 2

Camera crashes every time I launch it. (caused by LastPass)

*Edit 2* This is apparenly caused by "LastPass" which I just enabled prior to this crashing. Thank you to EddyOS for helping me out.
Good morning, *crazy realization / edit down below*
I just got my HTC One M8 yesterday and it is really nice, but one problem is that every time I click the camera app button, or launch the camera from the lock screen, I get this crash every single time.
I have reboot my phone, not installed anything weird or crazy, and this is just nonstop happening.
The only way I can actually get to my camera and use it, is if I turn t he phone off, flip the phone 90 degrees so I’m holding it like a camera, and pressing the volume down button to do the quick launch camera.
Everything else I try to get to the camera with crashes.
This is beyond frustrating.
Thank you for your time,
-----------------------
*Edit 1 - I realized that whenever I am holding the camera in "landscape mode" it works fine and doesn't crash / launches fine. As soon as I 'stand the phone up tall" it will crash. I can even launch the camera anytime if I am holding it in landscape mode when I press the camera app and it opens fine. As soon as I stand the phone up the camera crashes! This is the worst bug I have ever had in a phone and is starting to make me regret going with HTC again (going on 7 years straight with HTC but I feel let down).

murf43143 said:
Good morning, *crazy realization / edit down below*
I just got my HTC One M8 yesterday and it is really nice, but one problem is that every time I click the camera app button, or launch the camera from the lock screen, I get this crash every single time.
I have reboot my phone, not installed anything weird or crazy, and this is just nonstop happening.
The only way I can actually get to my camera and use it, is if I turn t he phone off, flip the phone 90 degrees so I’m holding it like a camera, and pressing the volume down button to do the quick launch camera.
Everything else I try to get to the camera with crashes.
This is beyond frustrating.
Thank you for your time,
-----------------------
*Edit 1 - I realized that whenever I am holding the camera in "landscape mode" it works fine and doesn't crash / launches fine. As soon as I 'stand the phone up tall" it will crash. I can even launch the camera anytime if I am holding it in landscape mode when I press the camera app and it opens fine. As soon as I stand the phone up the camera crashes! This is the worst bug I have ever had in a phone and is starting to make me regret going with HTC again (going on 7 years straight with HTC but I feel let down).
Click to expand...
Click to collapse
Factory reset?

animaleyes76 said:
Factory reset?
Click to expand...
Click to collapse
If I had to factory reset this phone less than 12 hours after I received it in order to get the most basic functionality out of it, this sucker is going back and it will be the first time in 6+ years I have not gone with an HTC Flagship.
Nice phone but very disappointed with a few things (this crash is beyond making me mad) and this is coming from an HTC fanboy. I just can’t stand to see Samsung be the only ones with no competition thus bringing down quality for everyone which was the main reason I support HTC as well as their innovation. This just sucks though.

personally i'd reset it.. if it happened again i'd agree with you.
Tech is tech.. sometimes things go wrong. I've not seen a single other user with the same problem.
good luck

It's LastPass causing the issue, there is another thread saying so elsewhere on here

EddyOS said:
It's LastPass causing the issue, there is another thread saying so elsewhere on here
Click to expand...
Click to collapse
I did just enable lastpass for the system. Holy crap, thank you I will update the main post.

murf43143 said:
I did just enable lastpass for the system. Holy crap, thank you I will update the main post.
Click to expand...
Click to collapse
Wow, thanks for pointing this out!

harrybozack said:
Wow, thanks for pointing this out!
Click to expand...
Click to collapse
Make sure to thank Eddy!

Crazy Touch Screen Not Responding Bugs with my G3

So most of us know about the System UI crash when using Chromecast, but this is even stranger. [Edit: an OTA update fixed this.] Some times, when I wake my phone up at the lockscreen or at times in the middle of a call - the touch screen stops responding. I can press and/or hold the volume buttons and there is a response on screen but I can not interact with the phone at that point. I can't continue to do battery pulls everytime. This is crazy. I'm on stock software. No crazy mods or anything. I've done a reset in the past and flashed the stock package again but this still happens every few hours. Only happens when the screen just wakes up...
Edit: This is a confirmed fix for me.
If you face the same issue, try:
open dialer
press 3845#* INSERT THREE DIGETS OF YOUR MODEL NUMBER THE PRESS #, for example, I am the F400K, so 3845#*400#
Hardware Device Test > Touch
update touch firmware
touch firmware version
wait 10 sec
reboot

I would say there is a misbehaving app causing the phone to lag in wake (that is all the unresponsiveness will be, extreme lag).
Sent from my Nexus 5 using Tapatalk

@Lennyuk - tried for over 30minutes after leaving it alone, I doubt it's a delay... Battery pulls work, but that's not the point.

deedscreen said:
@Lennyuk - tried for over 30minutes after leaving it alone, I doubt it's a delay... Battery pulls work, but that's not the point.
Click to expand...
Click to collapse
That was not his point.....to Find the app that is causing it go one by one uninstalling until you find it.... Something probably to do with app and the screen
Sent from my SM-N900P using Xparent BlueTapatalk 2

Epix4G said:
That was not his point.....to Find the app that is causing it go one by one uninstalling until you find it.... Something probably to do with app and the screen
Sent from my SM-N900P using Xparent BlueTapatalk 2
Click to expand...
Click to collapse
Totally agree with @Epix4G on this one. I am assuming you had a korean variant? The SK Telecom stock image is pretty ugly. Took me 3 debloat attempts before I had it behaving the way I wanted it to, but before I debloated, I had some lag issues (SK Telecom... grrrhhh).
Historically, Korean carriers (much like AT&T and Verizon) love putting useless junk on the phones for "productivity" but really they are there to charge Korean users more for other services, etc.
If you haven't done so, I would root and debloat, and see how big of a difference it makes (absolutely amazing performance after debloating on my F400S).

^^^^ - Will take that into consideration.
This may be a possible fix for now, can't yet confirm
open dialer
press 3845#* INSERT THREE DIGETS OF YOUR MODEL NUMBER THE PRESS #, for example, I am the F400K, so 3845#*400#
Hardware Device Test > Touch
update touch firmware
touch firmware version
wait 10 sec
reboot
It may or may not help
EDIT: It's been a few weeks and I haven't had this issue again. Usually every 4-6 hours it used to happen after powering on the screen, but so far so good.

Tried that with 855 version, it's not working. This is REALLY depressing as i just got a new phone and from day one i'm having this problem. I just can't believe LG screwed up like this, and there's no mention of this anywhere online other than this XDA thread. I hope i don't have to root and install custom rom as this really defeats the purpose of the phone.

@deedscreen
I'm having exactly the same problem on an 850 and tried your firmware method. The version number of the firmware did not change after reboot.
ic_fw_version info
SYnaptics 5.5
PanelType 1
version: v1.22
IC_product_id[PLG313]
Touch IC : s3528(family_id = 1, fw_rev = 1)
What version is your firmware? Also, did you find out about the fix from somewhere?

I have the F400K, but just got a US T-Mobile edition, (I'll eventually switch my signature). I would honestly suggest waiting for an OTA update. Call LG so they can document this. If that touchscreen update method doesn't work, I'm not sure what to do. I found the method somewhere online, I don't recall where exactly. If someone can figure out how to side load the touch screen firmware from a working Korean model to others, that would be great. For now, keep calling LG. It won't do much at first, but at least they'll have reports of this issue.
I have (RAW) touch screen firmware version: 30 05 51 96

Same problem, but not only on lock screen
Since 5 days I have my G3 (855 Modell). I was happy the first two days, then I discovered the problem, that the device is always unlocking itself, when in my front pocket. It's because of the Knock on feature. I deactivated this now.
But since yesterday i have the same issue: three times, i was unable to unlock my phone. The touchscreen simply did not respond. I had to remove battery. Today, I read this post and tried the firmware update of the touch, but I have the impression it did not change something in the version.
After this, today I had again once time the non responding touch while unlocking and shortly after, I had the issue after ending a phone call! The touch did no longer respond and had to remove the battery again!
I hope this is not a hardware issue, otherwise I will hurry up to the seller to exchange the phone, because its only 5 days old.

This is happening when the screen is on right? Or is the screen turning off and then not turning I again?

You need to keep Knock feature on, someone already said this. That's why your screen is freezing.

Daum Ex said:
You need to keep Knock feature on, someone already said this. That's why your screen is freezing.
Click to expand...
Click to collapse
Upps, yes, I just read this message now. To late: I was in the shop now and got mine exchanged. Anyway, that issue with the knock on feature should be solved also by LG: it's not acceptable, that the phone is always unlocking in my pocket.But then I wait with deactivating knock on for the moment.
So bad: such a good phone and such an annoying bug

icon71 said:
Upps, yes, I just read this message now. To late: I was in the shop now and got mine exchanged. Anyway, that issue with the knock on feature should be solved also by LG: it's not acceptable, that the phone is always unlocking in my pocket.But then I wait with deactivating knock on for the moment.
So bad: such a good phone and such an annoying bug
Click to expand...
Click to collapse
I sold mine after a few days, i was sick with it. I disabled the knock feature through the hidden menu only to have the screen freeze every day. What, i can't use the phone the way i like? I have to face the screen outwards in my pocket and risk damaging it? Screw that...
That, plus the overheating and horrible build quality (back got scratched in my pocket) was a deal breaker for me...

Daum Ex said:
I sold mine after a few days, i was sick with it. I disabled the knock feature through the hidden menu only to have the screen freeze every day. What, i can't use the phone the way i like? I have to face the screen outwards in my pocket and risk damaging it? Screw that...
That, plus the overheating and horrible build quality (back got scratched in my pocket) was a deal breaker for me...
Click to expand...
Click to collapse
Yes, indeed i also think about it. I got an official statement from support, regarding that the phone is unlocking all the time by itself in my pocket. They told me stuff like:
- this is a normal behaviour and can happen (!!)
- don't put your phone in the front pocket
- use the quick circle case to prevent...
- disable knock on (which is at least not possible over a standard setting, but only via the hidden menu).
I wrote back:
- that for me, this is not a normal behaviour
- that 90% of male users are wearing the phone in the front pocket
- that I don't like to buy a case only to prevent a bug of a premium telephone and
- finally, that they please could tell me, where and how to disable knock on
I am curious about their answer...

Good luck with that, disabling it through the settings doesn't change anything and they probably won't have a fix for months. They'll probably fix it though Android L update which will sadly come 6 months from official release at least.
Next time i purchase an Android phone i'm going with Nexus line...

icon71 said:
Since 5 days I have my G3 (855 Modell). I was happy the first two days, then I discovered the problem...
Click to expand...
Click to collapse
So what happened? How is it doing now?

Hey everyone, I just wanted to report my results of this touchscreen bug.
Well, I've only had my D851 for a week now. Of course I rooted it the same day I received it.
I had no touch issues until after restoring apps with Titanium Backup. I'd restore all user apps, then very few system app via XML. Since I just upgraded from a Galaxy S3 T999 I limited the system apps greatly. So much in fact that I only restored 1 system app......Media Storage 4.4.4 (Playlist). THAT WAS MY SCREEN KILLER!
The media scan on my D851 would render my screen unresponsive. I could only hold the power button and click power off or restart or whatever else was on that power menu. Then the phone would reboot after minutes of of a dead screen.
I flashed back to stock and reproduced the same issue. So now I've been running this device for 3 days without any screen lockups. I just have to rebuild my playlist again LOL.
I hope this helps someone here.

Knock
If you turn off the ability to wake by knocking the screen, it causes this issue where the screen locks. Turn it back on and the problem seems to go away.
I think LG really has to deal with this issue.

Hi guys, I have red a lot about this issue but I'm still confused with my LG G3 855.
First I realize problem with unlocking the phone using double click. Tried to upgrade touch software firmware using hidden menu and the screen became almost totally unresponsive. Tried to re-flash original 5.0 and 4.4.2, factory reset, battery removed, etc. but no luck.
I'm wonder if this is a software problem or became hardware. Should I consider replacing display or problem is in motherboard?
I really don't know what to do! Appreciate any comments or suggestions!!!
Thanks in advance!

[Q] HTC One M9: Motion Launch Gesture Not Working

Specifically Double tap to wake up & sleep.
I realize I am supposed to hold onto the phone but it still does not work.

It's seemed a bit finnicky to me. It seems to work when I need it to, but if I'm just messing around it sometimes doesn't. I just calibrated the G-Sensor in display settings. Maybe that will help?

I did actually, twice, each on different leveled surfaces.

Phone must be held in portrait mode, or with the top slightly elevated when you double tap. I think it also doesn't work in power saving mode

The Helpful Post said:
Specifically Double tap to wake up & sleep.
I realize I am supposed to hold onto the phone but it still does not work.
Click to expand...
Click to collapse
Check your g-sensor if it works

kangconsumer said:
Check your g-sensor if it works
Click to expand...
Click to collapse
my friends htc one m9 is having the same issue.... gestures aren't working when the screen is off. Auto rotation isn't working either
The calibration sensor moving left to right isn't working...
This was after I updated the firmware to 1.32.401.17.. Anyone else having this issue?

I've noticed that my M9 only double taps to sleep if its in the lock screen. Is that what its suppose to do? It won't sleep if it's not in the lock screen.

If the phone is on the desk I nudge it slightly so it rotates a tiny bit to the left or right before double tapping to wake. You have to be in the lock screen to double tap to sleep.

Double tap works fine for me. If you don't move the phone beforehand, triple tap will wake it.
Sent from my HTC One M9 using Tapatalk

motion launch no worky
So peeps, I was having the exact same problem as op, narrowed it down to the latest HTC lockscreen update from play store, go back to stock version of the lockscreen and try it out, mine works now perfectly, left some feedback on the play store for HTC on the update. Try it see if it helps any ?

auto-rotate and double tap not working
jbm76 said:
my friends htc one m9 is having the same issue.... gestures aren't working when the screen is off. Auto rotation isn't working either
The calibration sensor moving left to right isn't working...
This was after I updated the firmware to 1.32.401.17.. Anyone else having this issue?
Click to expand...
Click to collapse
I am having the same issues. My auto rotate does not work even though it is turned on. Also, my double tap to turn on and off does not work. They both worked just fine for the first couple days and then suddenly no longer work. I can't think of anything I could've done to cause this.

Ozzyclaus said:
I am having the same issues. My auto rotate does not work even though it is turned on. Also, my double tap to turn on and off does not work. They both worked just fine for the first couple days and then suddenly no longer work. I can't think of anything I could've done to cause this.
Click to expand...
Click to collapse
It just started working again, we updated the firmware and assumed it was that. But it wasn't it seems... see if you are updated to the latest HTC service pack, etc

I have the same issue, it has started when I updated to the last AT&T Software from the HTC website and I tried reinstalling, resetting to factory setup but it still not working

Same here, it stopped working when I updated to latest AT&T by RUU.
It was working fine without any issues when I was using a custom ROM ViperOne.
Auto-rotate works fine, it's just the double tap to wake and camera launch (landscape + volume up) don't work.
I tried calibrating g-sensor twice, still not working. Factory reset didn't fix.
I am 100% sure it's a software bug. Hope they fix.
Edit: HTC Released an update on the Play Store and has supposedly fixed it.

Same here After update
I am having this problem as well. Gestures stopped working when the screen is off as soon as I installed the newest AT&T firmware update. All of my apps are up to date and the phone is not rooted. I purchased it two weeks ago. I performed a factory reset after I updated firmware to make sure everything was in order.
Android: Stock 5.1
HTC Sense 7.0
Software number 2.6.502.18
Kernal: 3.10

I too have the same problem with the new AT&T update. Has anyone figured out how to pix this? Please share on how to solve this problem, I want double tap to wake on my phone! Thanks for any help.
Adroid version 5.1
HTC Sence version 7.0
Software number 2.6.502.18
Kernel version 3.10

Faders said:
I too have the same problem with the new AT&T update. Has anyone figured out how to pix this? Please share on how to solve this problem, I want double tap to wake on my phone! Thanks for any help.
Adroid version 5.1
HTC Sence version 7.0
Software number 2.6.502.18
Kernel version 3.10
Click to expand...
Click to collapse
That is not the latest AT&T update. It should be 2.11.502.18. Have you checked the Play Store to see if you have the latest version of motion launch? Search for HTC Motion Launch. If you do, I would look into updating the AT&T software to the latest to see if that helps.

on an international phone i had the same problem on first boot, but after a reboot, everything worked fine..

I also..my new m9 (since now stock) wake gesture fail frequently !!!!
In power saver mode totally....incredible!!!
Any solution?

Double tap to wake seems to look at the proximity sensor too to check it isn't in your pocket. Make sure nothing is covering it, such as your case if you use one.

Mate 20 X Unresponsive Screen

Hello guys!
I have bought a brand new Mate 20 X just 3 days ago!
I noticed that some times I click something and it wont do anything or do it with delay and sometimes I click on something and it vibrates like it did it but nothing happened (like home button for example).
Does anyone else face this issue? do you know how to fix it?
Have a great day!

Nothing here, I also use the gestures so never use the home button. Is it specific apps that cause issues or just in general?

yetiweston said:
Nothing here, I also use the gestures so never use the home button. Is it specific apps that cause issues or just in general?
Click to expand...
Click to collapse
everywhere all apps all places

omer919 said:
Hello guys!
I have bought a brand new Mate 20 X just 3 days ago!
I noticed that some times I click something and it wont do anything or do it with delay and sometimes I click on something and it vibrates like it did it but nothing happened (like home button for example).
Does anyone else face this issue? do you know how to fix it?
Have a great day!
Click to expand...
Click to collapse
Yep, it happens to me quite frequently. I don't think it has anything to do with the screen though. Do you have a nano memory card? Are you stock? What apps have you installed? What browser do you use? Mine started doing it after the 192 update (I think) and has been doing it ever since whether I'm on stock or on a custom rom. You'll tap a program and see that it selected but sometimes it takes like five to ten seconds to open.

ajsmsg78 said:
Yep, it happens to me quite frequently. I don't think it has anything to do with the screen though. Do you have a nano memory card? Are you stock? What apps have you installed? What browser do you use? Mine started doing it after the 192 update (I think) and has been doing it ever since whether I'm on stock or on a custom rom. You'll tap a program and see that it selected but sometimes it takes like five to ten seconds to open.
Click to expand...
Click to collapse
All stock, latest update no unlocked bootloader (EVR-L29)
I disabled all gestures, I dont have a nano memory card, its not app related, it even happens on the notifications tray when I try to reply to someone but the button doesnt work. even when I type there is a delay that make me miss some clicks I have done

omer919 said:
everywhere all apps all places
Click to expand...
Click to collapse
Have you tried a hard reset to see if that fixes it?

yetiweston said:
Have you tried a hard reset to see if that fixes it?
Click to expand...
Click to collapse
yes, from recovery. didnt help
also scrolling is very slow compared to other phones even when scrolling the fastest I can its very slow.

ajsmsg78 said:
Yep, it happens to me quite frequently. I don't think it has anything to do with the screen though. Do you have a nano memory card? Are you stock? What apps have you installed? What browser do you use? Mine started doing it after the 192 update (I think) and has been doing it ever since whether I'm on stock or on a custom rom. You'll tap a program and see that it selected but sometimes it takes like five to ten seconds to open.
Click to expand...
Click to collapse
Exactly the same a few times a day on stock or openkirin rr
Sent from my Kirin Treble using Tapatalk

sometimes when I touch with 2 fingers to zoom (for example on a document) it just stays on zoom mode even when I touch with 1 finger (so when I try to move around it will change the size like a 2 fingers gesture).
scrolling is way slower than any other phone I tested, has anyone else noticed that?

Take screen protector off and clean it might be smudged . Maybe you could try glove mode it's more sensitive in settings

stestesteste said:
Take screen protector off and clean it might be smudged . Maybe you could try glove mode it's more sensitive in settings
Click to expand...
Click to collapse
It's not a screen issue, it's a software issue.

stestesteste said:
Take screen protector off and clean it might be smudged . Maybe you could try glove mode it's more sensitive in settings
Click to expand...
Click to collapse
tried both, didnt help.

I thought I was the only one with this issue.
After flashing the Resurrection Remix rom I have never encountered this problem.
I'll be going back to stock soon so I'll see if the problem still exists.

Mine works perfectly. Even with the protective film scratched. Worked perfectly with my previous screen protector, a tempered glass type. I have the chinese EVR-TL00 midnight blue model. Everything stock, no root.

I also have this problem
You're not alone, this is happening to me as well on the EVR-L29. In my experience it is most noticeable when tap typing and a letter I tapped on does not register. Also, once in a while when I tap on an app to open it nothing happens and I'll have to tap it again for it to open. It's a mild annoyance for me, but not to the point of ruining the experience. I'm hoping a future software update addresses this, unless it's hardware related. I love the phone, but this is probably my biggest gripe outside of the possibility of no future upgrades in Huawei's spat with the US.