contacts, call logs disappear randomly - ZenFone 2 Q&A, Help & Troubleshooting

Hello,
I've had the zenfone 2 for about a month now and there is an ongoing problem with my contacts:
- When I go to my text messages (also sometimes whatsapp logs) the contact names are gone and only the numbers show.
- When I go to the phone dialer, it just keeps loading and nothing comes up, or sometimes the dialer loads but my recent calls log is gone.
- When I go to my contacts page it is empty.
(I have screenshots of the above issues for clarification)
I can solve this problem temporarily by emptying the cache of the "contacts" app and the "asus calling screen" app, but the phone keeps glitching at least once a day.
Has anyone else experienced this?
Does anybody have a solution for this issue?
Thanks,
Ariel

Same issues as your Zenfone 2
cwangari said:
Hello,
I've had the zenfone 2 for about a month now and there is an ongoing problem with my contacts:
1 - When I go to my text messages (also sometimes whatsapp logs) the contact names are gone and only the numbers show.
2 - When I go to the phone dialer, it just keeps loading and nothing comes up, or sometimes the dialer loads but my recent calls log is gone.
3 - When I go to my contacts page it is empty.
(I have screenshots of the above issues for clarification)
I can solve this problem temporarily by emptying the cache of the "contacts" app and the "asus calling screen" app, but the phone keeps glitching at least once a day.
Has anyone else experienced this?
Does anybody have a solution for this issue?
Thanks,
Ariel
Click to expand...
Click to collapse
1 - I have seen this as well
2 - Same here
3 - Same here
What I have noticed is the following:
4 - When I go to dialer, it takes literally over 15-20 seconds to pull up the call log history. It almost seems like its searching for this data and then there is a delay in posting it.
5 - SMS app (regardless of which one it is, have used stock, GoSMS, ChompSMS, others) hangs up, starts doing weird things, as if the processor is trying to play catch-up with the buttons pressed. If I let it be, it comes back to the last commands pressed. Reminds me of the old Microsoft windows days...
6 - Battery is draining very very fast. I see a full charge around 6:30AM, then the phone reaches 40% by noon. This started happening a few weeks ago, so I am thinking a software update caused this issue.
7 - Bluetooth communications with the car console is very slow. It sometimes takes 15-20 seconds for the phone to drop the call if I press the hangup button on the steering wheel of my car.
8 - Really close to giving up on Android. Can anyone help?
Is there an ASUS live customer support that I can call for help? Does anyone have this number handy?
-- Faisal

Same here

Yep - can confirm. I have the same issue.
One thing that worked for me was selecting the 'Contacts to display' tab and removing some of the sources.
I thought that since it was polling information from so many different sources at real time, it might be slowing down.
This temporarily worked, but the issue came back.
Extremely frustrating problem - you don't expect these kinds of bugs to make their way through QC.

This is what fixed most of my issues
Mister_Simon said:
Yep - can confirm. I have the same issue.
One thing that worked for me was selecting the 'Contacts to display' tab and removing some of the sources.
I thought that since it was polling information from so many different sources at real time, it might be slowing down.
This temporarily worked, but the issue came back.
Extremely frustrating problem - you don't expect these kinds of bugs to make their way through QC.
Click to expand...
Click to collapse
I flushed application cache for contacts and a few other apps, and restarted the phone. Contacts were fine afterwards.

was the issue solved or there is a suggestion how to solve it?

I have the same issue..Any solution??

Clear data option for all Asus apps which will clear cache itself. Or you can hard reset your phone.

Related

Things get wonky after restarting my Pixel (SIM, time zone, wifi calling, voicemail)

Sometimes, not always, when I restart my phone, things get a little crazy and somehow they must be all related. It happens as often as approx once a week. What happens is the following things:
1- I get an email from Where's My Droid that my SIM card or phone number has changed
2- Network-provided time zone changes to Central European Summertime
3- Wifi calling is turned off (however this doesn't normally stay on for some reason)
4- Visual voicemail in the phone app is missing despite still being turned on
5 - APN is not selected (the circle next to Verizon is empty aka does not have the blue dot in it)
I am on 7.1.2 and rooted. Does this happen to anyone else and is there any fix? What could be the cause?
Edit: I doubt this is related, but since I am looking for general feedback for strange bugs with my phone...
Another thing that happens is sometimes while using my phone, apps randomly reload (lack of a better word)
By reload, what happens is the app does not fully close and reopen. What happens is the app remains open ("heading" bar at the top remains) but the rest of the page I am on goes completely blank and then returns with any previous changes undone.
So say I was writing an email in gmail, the red bar at the top with the back arrow and trash can, etc. stays while the rest goes blank and any text I wrote will be gone and I have to start from the beginning. Usually when this is happening, it continues to happen repetitively for a little while. Eventually it just stops on its own. It does not seem to be related to any specific app (since it happens with a bunch of apps) unless maybe it is related to something like Swype keyboard that is always on.
Does that happen to anyone else too? What is causing this??
If your phone is 128g your nand is bad and you need a replacement. Google is aware of the issue and should swap no problem.
DR3W5K1 said:
If your phone is 128g your nand is bad and you need a replacement. Google is aware of the issue and should swap no problem.
Click to expand...
Click to collapse
Thank you! I do have 128GB. I'm glad I finally asked!
NP glad to assist Buddy

Most apps keep crashing moments after opening

My Fire Phone has developed an odd issue. I am hoping something more knowledgable on such matters might shed some light on what to do.
It started occurring a few weeks ago. Many apps would crash a few seconds after opening them. I figured out it appeared to only be apps that have some relationship to Contact data. SUch as WhatsApp, all contact apps, all phone apps, dialer apps, etc. Apps with no association to contact data are fine.
I ended up factory reseting the phone and starting from scratch. Installing GApps, etc., as per originally.
The issue seemed to be fixed. Sigh of relief.
Today I used the phone in the morning, and it was fine. I pick it up to use some hours later in the late afternoon, and the default launcher (which was Arrow Launcher) would crash every two seconds. I couldn't get access to the phone. Rebooting made no difference. I discovered I could still use the double-click on the home button to pull up the carosel, and there could click the system settings. After trying many things, I eventually used that method to uninstall the launcher. I had a few lunchers installed already, so I picked another launcher. The other launchers are all fine, so I thought the problem was solved. BUT when I open any app that accesses contact data it was back to the same old story... it crashes in a couple of seconds. I suspect the Arrow Launcher itself has some feature whereby it access contact data, and that's why it was also crashing every 2 seconds.
I found one other person posting what sounds like a similar issue, back in March. https://forum.xda-developers.com/fire-phone/help/crashing-apps-t3575127
Doesn't indicate what he/she discovered or did to fix it.
Can any suggest how I could trouble shoot this? I am resisting going through the lengthy process of resetting the phone again, and getting it all set up, because I already did that, and the problem spontaneously returned.
Reinstall your rom, search on amazon website

Long delay when attempting to make a phone call - just started

Really strange issue just started occurring today as far as I can tell. I am on a Google Pixel XL, unlocked, rooted (with Magisk), running latest 8.1 with Feb security patch. This morning I have started experiencing a very strange issue with making phone calls with my phone. Regardless if I use a home screen direct dial shortcut, attempt to dial from within contacts, from call log, etc...I experience a VERY long delay between attempting to place the call and the call actually being made. Upwards of 30 sec or even much longer. I just used the stopwatch app to time a 3 min 10 sec. delay between the time I attempted to make a call by pressing the phone icon next to a recent call in the call log and when the phone actually "dialed" the call. Between the pressing of the button and the actual making of the call - there was no indication the phone had even accepted the input. I have never seen this behavior and it just started today. I have frozen my Call Control app (spam call filtering), Cleared cache and data for the "Phone" app. Disabled Advanced LTE Calling. I'm at a loss...the last app update on the "Phone" app was Feb 7, 2018
Anyone else experienced this or any suggestions? I have searched the forums and reddit and there appear to be some similar issues being reported - but nothing widespread. Any suggestions welcomed.
EDIT: The issue does not occur when booted into safe mode. So now I am hunting for which most recent app update is causing the issue. Good times.
Thanks!
S
sb1893 said:
Really strange issue just started occurring today as far as I can tell. I am on a Google Pixel XL, unlocked, rooted (with Magisk), running latest 8.1 with Feb security patch. This morning I have started experiencing a very strange issue with making phone calls with my phone. Regardless if I use a home screen direct dial shortcut, attempt to dial from within contacts, from call log, etc...I experience a VERY long delay between attempting to place the call and the call actually being made. Upwards of 30 sec or even much longer. I just used the stopwatch app to time a 3 min 10 sec. delay between the time I attempted to make a call by pressing the phone icon next to a recent call in the call log and when the phone actually "dialed" the call. Between the pressing of the button and the actual making of the call - there was no indication the phone had even accepted the input. I have never seen this behavior and it just started today. I have frozen my Call Control app (spam call filtering), Cleared cache and data for the "Phone" app. Disabled Advanced LTE Calling. I'm at a loss...the last app update on the "Phone" app was Feb 7, 2018
Anyone else experienced this or any suggestions? I have searched the forums and reddit and there appear to be some similar issues being reported - but nothing widespread. Any suggestions welcomed.
EDIT: The issue does not occur when booted into safe mode. So now I am hunting for which most recent app update is causing the issue. Good times.
Thanks!
S
Click to expand...
Click to collapse
Update: No idea what is going on - but I think I resolved the issue accidentally. I connected my Pixel XL to my computer to try to capture a logcat while the issue was occurring to see if I could find a clue as to the offending app. However, I was unable to reproduce the issue while running the logcat. I disconnected from my computer and now the issue is resolved. Phone calls can be made and respond immediately. This is after multiple reboots, clearing cache, data on phone app, etc did not resolve the issue and it could be readily reproduced.....not sure why the simple act of connecting to computer and running a logcat could have resolved. But oh well.
sb1893 said:
Update: No idea what is going on - but I think I resolved the issue accidentally. I connected my Pixel XL to my computer to try to capture a logcat while the issue was occurring to see if I could find a clue as to the offending app. However, I was unable to reproduce the issue while running the logcat. I disconnected from my computer and now the issue is resolved. Phone calls can be made and respond immediately. This is after multiple reboots, clearing cache, data on phone app, etc did not resolve the issue and it could be readily reproduced.....not sure why the simple act of connecting to computer and running a logcat could have resolved. But oh well.
Click to expand...
Click to collapse
And....issue has recurred. This time after making successfully making call over lunch while connected to Bluetooth system in my car. After that first call...all other calls were impacted by the 30 sec to 2 min delay before going thru. I've tried installing older version of Google Connectivity Services and that did not resolve the issue as well as using the Pixel Launcher (I normally use Nova). Once again, I was able to clear up the issue by simply connecting my phone to my computer via USB. (Didn't even run any commands within ADB this time - just connected phone and was able to make immediate calls again.) So now I think something related to connecting to my car bluetooth system is the culprit. But that car bluetooth version hasn't changed in a long time. And this has never happened before this morning. (I did use bluetooth in the car to make a call this morning when I first noticed the issue.) I'm at a loss. I'll keep playing with it I guess. Hopefully whatever got messed up gets corrected with another update soon.
sb1893 said:
And....issue has recurred. This time after making successfully making call over lunch while connected to Bluetooth system in my car. After that first call...all other calls were impacted by the 30 sec to 2 min delay before going thru. I've tried installing older version of Google Connectivity Services and that did not resolve the issue as well as using the Pixel Launcher (I normally use Nova). Once again, I was able to clear up the issue by simply connecting my phone to my computer via USB. (Didn't even run any commands within ADB this time - just connected phone and was able to make immediate calls again.) So now I think something related to connecting to my car bluetooth system is the culprit. But that car bluetooth version hasn't changed in a long time. And this has never happened before this morning. (I did use bluetooth in the car to make a call this morning when I first noticed the issue.) I'm at a loss. I'll keep playing with it I guess. Hopefully whatever got messed up gets corrected with another update soon.
Click to expand...
Click to collapse
The saga continues. The issue occurs immediately after the first call I attempt when connected to my BMW bluetooth system. From that point on, I experience a 30 sec to 3 min delay between attempting to make a call and the Pixel XL actually initiating the call. The quickest way I have found to resolve the issue is to plug the phone into a charger for a few seconds and I am then again able to place calls. I have verified that the BMW bluetooth software is up to date and has not been updated in over a year. (Again - this issue just started happening yesterday...and I've been on Feb security patch for several weeks). I just cleared cache from within Titanium Backup. Will see if that improves the situation. Very weird. I also was just able to recreate the issue using just a simple Plantronics headset. So I continue to think it is something related to the Bluetooth stack on the phone. But I am not sure how to check to see if any of that has been updated via app update since I upgraded to Feb security patches. (I reproduced the issue at my desk using the headset after clearing cache.)
S
Any news on this? This is absolutely killing me. Sometimes a hard reset stops fixes it, sometimes now. I bought this phone for almost $1,000 in April last year and it can't make phone calls. Pretty bad bug to say the least.
Racermanz said:
Any news on this? This is absolutely killing me. Sometimes a hard reset stops fixes it, sometimes now. I bought this phone for almost $1,000 in April last year and it can't make phone calls. Pretty bad bug to say the least.
Click to expand...
Click to collapse
No - but I'm at least somewhat encouraged to know I am not the only one dealing with the issue. Today I flashed factory images (but preserved my data by removing the -w from the flash-all.bat)...that did not resolve. I've tried the reset app preferences, reboot suggestion I found elsewhere - no dice. Google pushed a new Phone app yesterday - that also did not resolve. I've even tried uninstalling Magisk completely and dropping back to 15.4 - also no help. I'm running out of ideas. I've taken to carrying a charging cable in my car...so if I absolutely need to make a call when the phone isn't behaving, I can just quickly plug it in...which does clear up the issue temporarily. Also keep a charging cable at my desk now...so I'm limping along..but for an issue that just appeared out of nowhere this week...it's been pretty frustating to deal with. Also - I no longer believe being currently connected to Bluetooth is related to the issue. I've been able to get the issue to occur today while not connected to any bluetooth devices.
Try
settings>system>developer options>media>disable USB audio routing
DR3W5K1 said:
Try
settings>system>developer options>media>disable USB audio routing
Click to expand...
Click to collapse
Thanks bros. This is such a strange bug. Right now it works before I have turned off USB audio routing. I have turned off USB audio routing. I will report back if this DOESNT work. If I don't post again we can assume this works.
Thanks DR3W5K1, great name bro.
DR3W5K1 said:
Try
settings>system>developer options>media>disable USB audio routing
Click to expand...
Click to collapse
Just tried to toggle on, which looks to mean Disable. Then rebooted. No luck. Issue still occurs. Thanks for the suggestion. Willing to try anything even to just eliminate as possibility at this point.
Well - I have found a better workaround. When you attempt a call, if you get no response, you can toggle Airplane mode "ON"....You will then see the call you attempted fail. When you turn Airplane mode back "Off" you can can successfully make calls again. Better than having to plug into a charger cable to get the attempted call "unstuck"....still no idea what is going on....but this workaround at least is more palatable, portable, and take a few seconds...hope someone can figure out root cause soon and a proper fix becomes available.
EDIT: Even better workaround. Toggling Mobile Data OFF and ON has the same effect of clearing the issue. And works better when connected to Bluetooth in car as those connections will be maintained vs. using Airplane mode toggle. So - issue seems to be related to Mobile Data somehow - but I have already had Advanced Calling / LTE, etc...turned off as one of my first steps in troubleshooting this issue.
Has OP been down the road of looking at any and all apps installed that are interacting with the Phone permission? I remember snapchat was causing weird beeps for people when making calls until the permission was manually revoked.
Maybe some app is having a bad interaction?
Try changing the network mode in the secret menu dial *#*#4636#*#* to get there
The.Yield said:
Has OP been down the road of looking at any and all apps installed that are interacting with the Phone permission? I remember snapchat was causing weird beeps for people when making calls until the permission was manually revoked.
Maybe some app is having a bad interaction?
Click to expand...
Click to collapse
I have tried that. Sorry for not mentioning it in this thread. At one point I revoked "Phone" permission from all apps other than Phone, Carrier Services, and Contacts. Rebooted. Issue still occurred.
DR3W5K1 said:
Try changing the network mode in the secret menu dial *#*#4636#*#* to get there
Click to expand...
Click to collapse
Ahhh...I had forgotten about this secret menu. Looks like I could permanently toggle off VoLTE, WifiCalling, etc...here. But - not sure I want to go that route...I'm OK at present with Toggling Mobile Data via Quick Settings tile. And hopefully this issue eventually gets solved as mysteriously as it was introduced via some update.
Having the same problems on OG Pixel XL 8.1 with February security patches. All apps latest up to date.
Have tried uninstalling latest Phone app update. Clearing Phone app cache, etc nothing works. Network mode change, SIM reinstall, Network type change.
Only airplane mode toggle will fix it.
FYI mobile data toggle does NOT fix it for me, only airplane toggle. I wonder if network data toggle will only fix it if you are on a network provider currently doing calling over mobile data. Im on TMobile with great LTE coverage, but the mobile data toggle doesn't work for me.
tesla45 said:
Having the same problems on OG Pixel XL 8.1 with February security patches. All apps latest up to date.
Have tried uninstalling latest Phone app update. Clearing Phone app cache, etc nothing works. Network mode change, SIM reinstall, Network type change.
Only airplane mode toggle will fix it.
FYI mobile data toggle does NOT fix it for me, only airplane toggle. I wonder if network data toggle will only fix it if you are on a network provider currently doing calling over mobile data. Im on TMobile with great LTE coverage, but the mobile data toggle doesn't work for me.
Click to expand...
Click to collapse
Interesting....I'm on Verizon and I do believe that they route calls over Mobile data at times. I'm going to stay tuned, but likely done with much more deep investigation at the moment. I've spent enough time down this particular rabbit hole and the Mobile Data toggle is workable for me (not ideal, obviously)...hopefully a permanent fix materializes soon. Thanks to all for their suggestions and moral support. Much appreciated.
OK WORKAROUND FOR ANSWERING CALLS UPDATE:
Found this floating on some other forum, not sure where after this mad dash of a search I did this morning, but original credit to them...
When you receive a call and the phone is active and unlocked, press the power button to lock the phone and bring up the blue call management screen. Now you can swipe to answer.
This seems to work for more than one test call as I've tried this multiple times in a row.
NO REAL WORKAROUND FOR MAKING CALLS YET (outside of airplane mode toggle, or using Google voice/hangouts to place calls).
GOOGLE SUPPORT - THIS IS CLEARLY A SOFTWARE ISSUE, not a 3rd party app issue either since the problem goes away for answering calls when you press the lock screen or toggle airplane mode for placing calls. Please STOP ASKING CUSTOMERS TO invest hours of time (or money) FACTORY RESETTING PHONES, or REPLACING/BUYING NEW PHONES.
MY HUNCH is there is some core google service that isn't being used in SAFE MODE, but starts being used on NORMAL BOOT that is causing all these issues. I really DOUBT its a 3rd party app.
Install the stock again clearing all the data. Don't restore anything with titanium or install any extra apps. Then make a call.
tesla45 said:
OK WORKAROUND FOR ANSWERING CALLS UPDATE:
Found this floating on some other forum, not sure where after this mad dash of a search I did this morning, but original credit to them...
When you receive a call and the phone is active and unlocked, press the power button to lock the phone and bring up the blue call management screen. Now you can swipe to answer.
This seems to work for more than one test call as I've tried this multiple times in a row.
NO REAL WORKAROUND FOR MAKING CALLS YET (outside of airplane mode toggle, or using Google voice/hangouts to place calls).
GOOGLE SUPPORT - THIS IS CLEARLY A SOFTWARE ISSUE, not a 3rd party app issue either since the problem goes away for answering calls when you press the lock screen or toggle airplane mode for placing calls. Please STOP ASKING CUSTOMERS TO invest hours of time (or money) FACTORY RESETTING PHONES, or REPLACING/BUYING NEW PHONES.
MY HUNCH is there is some core google service that isn't being used in SAFE MODE, but starts being used on NORMAL BOOT that is causing all these issues. I really DOUBT its a 3rd party app.
Click to expand...
Click to collapse
And all this time, I thought my problem was only on the delay in placing calls. I just tested and confirmed that I am also having the same issue of being unable to answer calls. I also verified that the workaround you describe above works perfectly for me for answering calls. Also - I appreciate the suggestion to restore to fully factory reset, wiping data, and test prior to installing any apps....BUT I am not willing to invest that amount of time when I have viable workarounds. I agree that this is almost certainly a Google software issue in some core app or service and I'm hoping that we will see a resolution shortly...(maybe in March Security patches? - but I'm not holding out hope as I haven't seen that much widespread concern about this issue elsewhere.)
sb1893 said:
And all this time, I thought my problem was only on the delay in placing calls. I just tested and confirmed that I am also having the same issue of being unable to answer calls. I also verified that the workaround you describe above works perfectly for me for answering calls. Also - I appreciate the suggestion to restore to fully factory reset, wiping data, and test prior to installing any apps....BUT I am not willing to invest that amount of time when I have viable workarounds. I agree that this is almost certainly a Google software issue in some core app or service and I'm hoping that we will see a resolution shortly...(maybe in March Security patches? - but I'm not holding out hope as I haven't seen that much widespread concern about this issue elsewhere.)
Click to expand...
Click to collapse
Glad the workaround helps you too. My emphasis CAPS in my last post was clearly misleading, I was actually suggesting NOT to reinstall/factory reset because I don't believe that solves the problem long term and its a huge ask for a customer (when really Google should be solving this problem for us).
Based on this little workaround its clearly a software problem that Google needs to address, I've raised the issues on many threads in their product forums ... hope it gets to the right people ASAP because I believe lots of Pixel users are running into the problem (both Pixel 2 and 1st gen, another indication its NOT a HW problem).
Keep the workarounds coming folks!

Notifications Dont Open

No idea where to start. Even upgraded my phone to a S9+ six months ago in a desperate attempt to fix the issue(s).
YES - as per the Title, the issue is that I receive a notification from e.g Google Discover and although I see the notification (and it's short description/summary), when I click it (i.e. to open & read the story), the notification never actually opens. Well - that'd kind of a lie because it may open anywhere from 5 to 30 mins later. What's interesting is that this behavior is NOT seen on notifications from e.g. Google Messages or WhatsApp. So perhaps there seems to be a priority or white listing going on.
Here's where it gets even more interesting:
This extremely annoying issue will come-and-go i.e. just when you're ready to throw the phone in the ocean, it magically starts working again. After 1.5 years of living with this problem, I haven't managed to figure out what I've done to either fix or break it.
When I'm experiencing this annoying notification issue, I ALSO experience the following OTHER issues:
Apps that I download from Google Play will download to around 99% and just sit there and never "install" >> however like I mentioned above, that's somewhat of a lie because wait 5 to 30 mins and the App will magically complete the installation
YouTube will regularly crash
High battery consumption
Notifications for "big-name" apps like Outlook and WhatsApp are very irregular and in the case of Outlook, I wont receive anything for an hour and suddenly, I get a flood of notifications (one after the other at a "machine gun" frequency)
The point I make is whenever I have the problem with the Notifications explained above in [1] I will ALSO (concurrently) have the problems that I've mentioned above in [2].
It's like a horrible 2-for-1 deal.
Here's a bunch of things I've tried in the last 1.5 years:
Mentioned above, I've bought a new phone
Endlessly tried factory-resetting the phone >> on the last attempt, I even restrained from "restoring" the backup just in case
Removed my Google Account >> re-installed
Clearing cache from Play Store and Play Services
Uninstalled updates for Play Services
I'm totally out of ideas and sadly, totally out of patience. I have no idea where to turn because HTC (old phone) or Samsung (new phone) don't want a piece of my problem.
I'm convinced this is an account issue or perhaps some Google heartbeat issue but don't have the resource or knowledge to confirm it.
At your mercy

Text messages / notifications not coming through

Hi!
First of all, I'm new to this phone - I owned it for about 2 weeks. and I'm very happy with it. Nonetheless I have noticed an issue that I hope someone can help me out with:
Since the phone doesn't have the notification LED, I have tried out a couple of apps to facilitate this function. I ended up uninstalling them. Now I experience that some notifications are not coming through (so far I've noticed text messages). I'm trying to figure out whether this is an issue with the phone, or if it might have something to do with the notification apps that I tested? I configured the apps and settings/permissions as necessary to get them to work, but I never reset those same settings before I uninstalled.
The issue I am facing is e.g. if a text message is sent to my phone (with display not on), the text and/or notification randomly doesn't get through until I wake the phone. After waking it, the message comes through immediately. Could this have something to do with testing those notification apps? If so, is there any way to find the specific settings and reset them or am I facing a factory reset to get it to work properly again?
Any help or hint is appreciated

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