Hi,
Using GNex, stock JB 4.11, Wind Mobile Canada, $40 plan, unlimited data & Canada wide.
Please excuse in advance for the novice questions. I am not yet familiar with Wind Mobile. The customer support is too long and submitting a question to their website required around 5 days to get an answer which is generally irrelevant in my short experience. Hope some expert users here can share some of your knowledge.
Last week, suddenly during a phone conversation, the phone became totally disconnected voice & data. The next morning, the situation didn't improve, so I rebooted the phone (power off / on). Then the phone could connect to voice, but no data (gray icon instead of blue). I stayed with no data for 3 days. During that time, I tried a few reboots, changing various network settings (APN, Network Operators, Data roaming, etc.). None of that worked, then I made another reboot and suddenly everything is back to normal (no roaming and data OK).
Q1. Signal strength variation: what is the cause that makes a signal vary? For the same location, sometimes signal changes from 3 bars to 1 within a few minutes.
Q2. What caused a network to black out temporarily? That's what I got last week during the entire night. The reception icon is a black outline triangle (no voice, no data). I purposely disabled roaming, I admit a network could have some issues, but I have hard time to admit that a disruption could last 12 hours. May be the issue is my phone? It was not rebooted since 7 days.
Q3. How often should I reboot the phone? By reboot, I mean power off/on. I hope this is the correct term. Is it possible that a frequent reboot help the phone to be more responsive? I tend to think so because all the network issues I got were magically fixed by reboot.
Q4. Why would a reboot fix a data connection issue? In my case, a few reboots on day 1 didn't fix. Many network settings changes didn't reconnect data. Then finally another reboot on day 3 fixed data connection.
Thanks in advance for any help.
Welcome to the Nexus and its crap radio. Try turning off 4G, once I did that I never lost signal again. With 4G on I get disconnected from the network randomly throughout the day
SirVilhelm said:
Welcome to the Nexus and its crap radio. Try turning off 4G, once I did that I never lost signal again. With 4G on I get disconnected from the network randomly throughout the day
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How to turn off 4G? Wind Mobile operates on AWS network 1700/2100 MHz (UMTS band 4), and HSPA+ for data. I believe it is not 4G. On the phone Network Settings, there is only an option "Use only 2G Network" which is not a good option for me. If I enabled "Use only 2G Network" the phone shuts off data and changes to roaming mode.
just set ur nexus on airplane mode for a second..
then disable the airplane mode instantly..
u ll gain ur net working widout reboot... )
dinglic mass
ronakmachhi said:
just set ur nexus on airplane mode for a second..
then disable the airplane mode instantly..
u ll gain ur net working widout reboot... )
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Click to collapse
Oh wow, that's a cool tips.
I hope someone can answers my other questions, I like to understand the "how things works" side.
2LoT said:
Q1. Signal strength variation: what is the cause that makes a signal vary? For the same location, sometimes signal changes from 3 bars to 1 within a few minutes.
Any number of influences. A microwave, air ionization, temperature, humidity, output from the tower not consistant, and plus just the variations of the phone. Going by bars is a bad way to gauge anyways, it could have only dropped signal for a split second but it doesnt update the bars frequently so it would appear to be low signal longer than it could have actually been. Your phone works by line of sight, picture a tight wire from your phone to the tower, anything that crosses in that line reduces signal.
Q2. What caused a network to black out temporarily? That's what I got last week during the entire night. The reception icon is a black outline triangle (no voice, no data). I purposely disabled roaming, I admit a network could have some issues, but I have hard time to admit that a disruption could last 12 hours. May be the issue is my phone? It was not rebooted since 7 days.
That actually is hard to answer, you would need to contact your provider to see if they have a log of an outage at that time before going into whether it was the phone or not.
Q3. How often should I reboot the phone? By reboot, I mean power off/on. I hope this is the correct term. Is it possible that a frequent reboot help the phone to be more responsive? I tend to think so because all the network issues I got were magically fixed by reboot.
Never unless things act funny. A reboot is usually healthy for operating systems (i know many do not). I personally don't intentionally reboot mine, it usually happens because I'm screwing with clock speeds
Q4. Why would a reboot fix a data connection issue? In my case, a few reboots on day 1 didn't fix. Many network settings changes didn't reconnect data. Then finally another reboot on day 3 fixed data connection.
Like any software there are chance of a 'glitch' where the modem and the driver have issues communicating. Toggling airplane mode off and then back on re-initializes this and in most cases fixes the communication problem. Rebooting will have the same effect. I would only worry if you are needing to do this often.
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Hope this helps a little.
I would also contact your provider. They may have an issue with the tower you are connecting to.
Perfectly understood, appreciated very much your detailed answers. Can you please clarify below?
Darunion said:
Any number of influences. A microwave, air ionization, temperature, humidity, output from the tower not consistant, and plus just the variations of the phone. Going by bars is a bad way to gauge anyways, it could have only dropped signal for a split second but it doesnt update the bars frequently so it would appear to be low signal longer than it could have actually been. Your phone works by line of sight, picture a tight wire from your phone to the tower, anything that crosses in that line reduces signal.
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Makes sense. Indeed, when I said "For the same location, sometimes signal changes from 3 bars to 1 within a few minutes". Actually, I mean a room and I was walking/moving so may be the orientation of the phone explained why the reception was inconstant.
Regarding your answer above output from the tower not consistant. Is it possible that the tower reduces its signal strength when the number of users increases? Similar to users sharing a finite band width?
Yes, even orientation of the phone can have an affect, depends how the antenna is set up inside the phone, i havent seen it so i have no answer for that.
ya, as you move around you could have been what blocked the direct sight of the tower, signal passes through nonmetal objects but each time it does, it loses strength depending what it passes through
@OP I also have the same problem, I am also with Wind and had to do force reboot to make it reboot.
Sent from my Galaxy Nexus using xda app-developers app
Flash the UGLC1 radio to your nexus. I'm with Wind as well and that radio gets me good service!
Ok guys, having a real problem here. Often when I am connected to either 3g or wifi my phone will stop picking up signal suddenly. AIt's almost every time and I will have to disconnect from the network manually and reconnect and it will instantly pick up signal again for a while then it'll repeat. When it suddenly stops it doesn't show on the status bar that I have lost any signal. With 3g its kinda just at a stand still not receiving or uploading and with wifi it just stays the same but I'm still not picking up a signal because by web pages won't load neither will other apps that require network load until I manully disconnect and reconnect. Is anyone else having a problem like this? I don't think it was like this when I firs got my phone a month ago. I'm at a loss. Any help is much appreciated. Oh I'm completely stock btw haven't rooted........(yet) lol
microdave said:
Ok guys, having a real problem here. Often when I am connected to either 3g or wifi my phone will stop picking up signal suddenly. AIt's almost every time and I will have to disconnect from the network manually and reconnect and it will instantly pick up signal again for a while then it'll repeat. When it suddenly stops it doesn't show on the status bar that I have lost any signal. With 3g its kinda just at a stand still not receiving or uploading and with wifi it just stays the same but I'm still not picking up a signal because by web pages won't load neither will other apps that require network load until I manully disconnect and reconnect. Is anyone else having a problem like this? I don't think it was like this when I firs got my phone a month ago. I'm at a loss. Any help is much appreciated. Oh I'm completely stock btw haven't rooted........(yet) lol
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It has happened to me a couple times that I have noticed. I will be streaming music and walking and all of a sudden, nothing.
Even a soft reboot does not help. It will require a full reboot generally to solve the issue. I have not been able to identify the issue specifically. I suspect it might be related to LTE testing in my area.
What's the LTE status in your area?
No lte yet but as I stated earlier it happens on wifi too. It'll still show that the signal is connected but my pages want load at all after it happens and when I try to refresh it'll say that the webpage could not load because there is no network. Only until I manually shut off 3g or wifi in the settings and turn it back on will it pick up signal again but only for about 5 minutes. This has happened in various locations on 3g and wifi and will even happen at home wifi.
Sent from my SPH-L900 using Tapatalk 2
This has happened to me as well... A lot . Stock.. on various roms.. No lte as well.. But it's in the works
-TeaM VeNuM Like A Boss
-Galaxy Note II Edition
I've had this problem too. Sprint replaced my phone and it never happened again.
I think reactivating hands free actually fixed my problem...for now anyway. It's not losing network like it was before. All I did was enter on the phone dial pad ##72786# that'll reactivate. Hope this helps
Hello,
I live in an area (like many of us) there T-mobile service isn't that great. I daily drive through areas with zero service and I have almost no service at my house so we utilize WIFI Calling.
I have been finding for the past few months that when I return to an area of good service (phone showing full bars of 4G or 4G LTE) that I cannot move any cellular data. If I reboot the phone then everything works again for a while. I have tried to toggle into airplane mode and back but this does not help, only a full reboot helps.
Does anyone else get this? Its very annoying to have to reboot the phone when I need to use cellular data. Appreciate some input. Phone is NOT rooted and running the latest available software from T-mobile
M
madas said:
Hello,
I live in an area (like many of us) there T-mobile service isn't that great. I daily drive through areas with zero service and I have almost no service at my house so we utilize WIFI Calling.
I have been finding for the past few months that when I return to an area of good service (phone showing full bars of 4G or 4G LTE) that I cannot move any cellular data. If I reboot the phone then everything works again for a while. I have tried to toggle into airplane mode and back but this does not help, only a full reboot helps.
Does anyone else get this? Its very annoying to have to reboot the phone when I need to use cellular data. Appreciate some input. Phone is NOT rooted and running the latest available software from T-mobile
M
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It happens all the time for me. I've not been able to figure out why it happens, but I've seen some speculation in other threads where people think it can break when switching between H+, 4G, LTE, etc. Some people have reported that switching to airplane mode and back fixes it, but it doesn't work for me. Only a reboot will fix it for me.
Here is another thread with some discussion on it:
http://forum.xda-developers.com/galaxy-s6-edge/help/mobile-network-data-connection-drops-t3097605
Thanks for the response. I'm not happy to hear it appears to be happening to everyone. I wonder if any of the carriers have reported this to Samsung?
I cleared the cache partition on my phone 2 days ago and I've been good since...that doesn't mean it fixed it but its been a while since I had 2 good days!
THIS HAPPENS TO ME OMG!!! I thought I was going crazy... it happens quite often in NYC where we travel by subway underground... Switching to Airplane mode then back indeed fix it majority of the time, but it doesn't work sometimes...
Also, this happens when i am on Wifi for extended period of time, and then leave WiFi, the phone will show 4G LTE but wont' push any data.
Going into Phone status will show that you have no IP Address...
edit: btw, i've done an exchange with Tmobile, and still happens on the phone, Swapped SIM card as well, doesn't solve the problem. T-Mobile ran diagnosis, and found nothing wrong. I suspect it might be T-Mobile's network configuration...
Also, I can almost 100% reproduce this when I am playing a game that requires periodic connection (like loading acount info), and then playing in the subway while doing data connection between subway station (we have internet at the station, but not in the tunnel) will break my 4G LTE data connection...
Hello guys!
Here is the deal. I hope somebody is able to help me. I have a galaxy s6 920p with the ramified ROM (OH1 version on OI1 band) that works perfectly except for this weird issue. So, i am in Peru and i unlocked my phone, it works perfectly with my local carrier on LTE or 3G depending on the coverage EXCEPT when i connect to a wireless network(WIFI), if i do so my LTE 3G icon will dissapear as expected and be replaced with the WIFI bars and i would then be on Wifi internet which is fine. The problem comes when i move away from wifi signal or turn off the WIFI myself, the signal bar will remain full and i can make and receive calls normally but there will be a "!" sign next to it indicating that the mobile data is not working, the only way to fix this is by either rebooting the phone or setting it to flight mode for around 10 seconds and then bringing it back to normal, which makes my mobile data start working normally until the next time i turn on the WIFI. I have also noticed that my APN gets unticked everytime i connect to WIFI, regardless of this sometimes (i would say 30%) if i turn off the wifi the 3g/lte connection will resume normally. I am a pilot and sometimes i keep my phone without airplane mode, in the air i lose signal but as soon as i regain ground i recover my lte/3g, so this also indicates me that is not something related to the reconnection of signal itself but something regarding the WIFI. I hope you guys have any clue of what is going on here because it is really annoying and i haven't found any info about this. TY in advance!!!!
I work in a building that has really bad connection to the data network. Whenever I unlock my phone, it always show full white bars but no indication of H or LTE, which means I am not getting data. It takes awhile before the phone then connects to the network again, albeit very slow.
Is my phone disconnecting from the data network when it is idle? When connection is weak? Is it trying to conserve battery from always trying to communicate with a weak signal? Anyway I can disable this delay to reconnect since I can still receive data but just slow?
i have a problem when my phone switches from wifi i will have bars but it will show a small x in the bars and i have to go into airplane mode for a few seconds then turn airplane mode off to get data working again... really annoying.
not sure if related, but the radio seems a bit wonky