Hello, I bought my S6 in mid July and it works great. The fingerprint impressed me until a week ago, when it said "fingerprint has stopped working, if this problem occurs many times please restart phone." I tried restarting that did not work, I tried resetting phone to factory settings did not fix it, I tried clearing cache that fixed it but it only lasted for a day. Does anyone know what to or have experienced a similar problem?
I have also experienced this issue - usually goes away after using the backup password.
It started for me with the OFE update.
Anyone else having this issue?
Athr0ds said:
Hello, I bought my S6 in mid July and it works great. The fingerprint impressed me until a week ago, when it said "fingerprint has stopped working, if this problem occurs many times please restart phone." I tried restarting that did not work, I tried resetting phone to factory settings did not fix it, I tried clearing cache that fixed it but it only lasted for a day. Does anyone know what to or have experienced a similar problem?
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Click to collapse
I had this issue too. Nothing I did fixed it (factory reset). I took it into the sprint store and got it exchanged for a new one.
possibly unrelated but a good tip either way:
The phone allows you to store up to 4 fingerprints. go into the settings and set up the same finger (i used my right thumb) for all 4 profiles. After doing that the phone is almost perfect at recognizing my finger (right thumb) every single time.
Related
Hi all. I just got my S6 Edge on the release date and updated it to 5.0.2 via OTA right away. I noticed that a lot of my apps keep crashing and the phone will reset on its on sometimes. Is this a symptom of the memory leak issue? Has anyone else experience this and found a solution? Please chime in, thank you.
*edit*
I have already performed a factory reset and it didn't help.
Also the message is "Unfortunately, (insert app name) has stopped working."
showboat08 said:
Hi all. I just got my S6 Edge on the release date and updated it to 5.0.2 via OTA right away. I noticed that a lot of my apps keep crashing and the phone will reset on its on sometimes. Is this a symptom of the memory leak issue? Has anyone else experience this and found a solution? Please chime in, thank you.
Click to expand...
Click to collapse
Yep its definately the memory leak problem when pushed hard. Try using smart manager to clean stuff up or all in one toolbox from the playstore. A restart might help, mine has stopped crashing apps now, when setting up and syncing it seems to be worse.
My nexus 9 is the worst thing i ever bought hoping 5.1 will sort things out. As much as i Like lollipop, my 2 plus year old note 8 is smooth as butter on KitKat. That said new Samsung phones always have early software glitches that get sorted in a couple of months
showboat08 said:
Hi all. I just got my S6 Edge on the release date and updated it to 5.0.2 via OTA right away. I noticed that a lot of my apps keep crashing and the phone will reset on its on sometimes. Is this a symptom of the memory leak issue? Has anyone else experience this and found a solution? Please chime in, thank you.
*edit*
I have already performed a factory reset and it didn't help.
Also the message is "Unfortunately, (insert app name) has stopped working."
Click to expand...
Click to collapse
I did all this and it doesn't seem to be working. What is the next step?
I downloaded AAStocks and it keeps crashing on my Galaxy S6 Edge as well. Works great with no crashes though on my older HTC ONE M7
Note: Crashing started after I added stock portfolio to application
UPDATE
I took screenshots of how frequently the apps crashed. I had 5 apps crash back to back within a minute of opening each. I went to a T-Mobile store and showed them the screen shots. They were busy so they didn't bother to ask me to duplicate the problem in front of them. The phone was still within the 14 day warranty period so they replaced it for me. As of now, I am no longer experiencing the issue. Maybe you guys can try making the same claim. Best of luck!
Happy you got a new phone. The problem though was the Google Play Service that for some reason had a hard time auto updating and a lot of apps depends on that.. So in the future try to disable it, uninstall and install it again. That will fix it.
Even when it's not a Google app it will do that. Had the same problem
Hey guys,
I have a weired camera problem and I coudn't find anyway to fix it
The camera was working perfectly fine until one day It started being unresponsive sometimes and now I got to the point where it rarely responds!!!
When I open the camera sometimes it just shows black screen and I'm unable to do anything then after about 3 secs phone reboots and sometimes the camera app launches but the viewfinder is just black and sometimes it simply fc's!!!
I tried several camera apps (manul camera....) but in vain!
My first attempt to fix this was deleting data and cache for camera app! then I made a factory reset then I tried updating to android N DP4 and then I rolled back and in vain!!!
Once the camera srops working it will not work again until I reboot the phone and after I reboot it the camera will work for about 5 minutes to 1 hour then the problem starts showing!!!
Hope yo Guys can help me solve the issue I really like the phone and I don't wanna lose it!
Thx in advance!
Sounds like a hardware issue to me. I would send it in for warranty or repairs if possible.
Did you managed to get it fixed? I have the exact same issue. I think it first started happening after the latest security updates. I hope it's not hardware related, this phone just came back from lg repairs for faulty digitizer.
i got the same problem. i just try to install the final version of android 7.0 and hope the problem won't show again...
i'm anyway quite sure it's not a hardware problem, cause when the camera works it works great and shoots perfect photos and videos...i think it's the last security pack update which causes these problems, and maybe the solution will be the new security pack update, of september
I had the same issue, and I simply couldn't fix it by any means. It just started to happen after 3 months of use, and came out of nowhere.
I had to return it, luckily it was amazon......
Really weird.
Hey guys, i love my pixel 3 XL its been great but it has been randomly freezing and locking up, somtimes requiring a restart.
Other time i get the system UI crashed message and then i close it and it works again. Sometimes Chrome or the camera app locks up and crashes too.
Anybody experiencing this? Any ideas on a fix, maybe the next December OTA will fix it hopefully.
Thanks
Demolition49 said:
Hey guys, i love my pixel 3 XL its been great but it has been randomly freezing and locking up, somtimes requiring a restart.
Other time i get the system UI crashed message and then i close it and it works again. Sometimes Chrome or the camera app locks up and crashes too.
Anybody experiencing this? Any ideas on a fix, maybe the next December OTA will fix it hopefully.
Thanks
Click to expand...
Click to collapse
Have you tried a factory reset?
airmaxx23 said:
Have you tried a factory reset?
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Click to collapse
I'm getting pretty fed up of factory resetting my phone, the phone started saying it's corrupt so I ended up reflashing it and that issue is now gone, but this freezing issue happens every now and then. You really think a factory reset is worth trying? Or could have something of gone wrong with the reflash?
Demolition49 said:
I'm getting pretty fed up of factory resetting my phone, the phone started saying it's corrupt so I ended up reflashing it and that issue is now gone, but this freezing issue happens every now and then. You really think a factory reset is worth trying? Or could have something of gone wrong with the reflash?
Click to expand...
Click to collapse
I absolutely would try a factory reset if things are acting strange for no apparent reason.
Demolition49 said:
I'm getting pretty fed up of factory resetting my phone, the phone started saying it's corrupt so I ended up reflashing it and that issue is now gone, but this freezing issue happens every now and then. You really think a factory reset is worth trying? Or could have something of gone wrong with the reflash?
Click to expand...
Click to collapse
If you flashed the factory image it's either a hardware or app issue. Have you tried using the phone for awhile with a minimum of apps? I'd give that a try I don't think a factory reset will do anything if you've already flashed the factory image.
Sent from my [device_name] using XDA-Developers Legacy app
try the flash-all.bat then when its complete go to stock recovery and format /data
are you using substratum?
Pixel 3 XL crashing
I have had the same problem. My system UI crashes since new, along with other apps and the phone becomes non-responsive. I thought it was just a new phone glitch that would be fixed with an update, no such luck... I need to do a hard reboot by holding the power button until it reboots. I bought a Pixel 2 XL in August and never had any problems like this. I finally contacted Google about the problems and they RMA'd it. I never root my phones before making sure they work correctly, so this one is and has been stock, unrooted.
My wife and I have the 64GB models in Black (mine), White (hers). She's on her 3rd replacement phone for what seems to be a similar issue.
Symptoms:
When using the fingerprint reader to unlock the phone, it may not unlock for 10+ tries.
The phone's battery drains quickly, within a couple hours of barely any use, her phone might be down to 60-70%
System_UI crashes
Some apps don't seem to load quickly (Like going into messages, you see the app container, and a new chat button, but no messages load for a minute). Or she's had a straight up black screen, and the app wouldn't load.
Takes minutes to call or hang up a call and often takes rebooting to close out the phone app.
It almost seems like something is running in the background that is utilizing the CPU and causing the lag/app/battery issues.
Troubleshooting:
Factory Reset
Wiping Dalvik Cache
Replacing the phone twice through Verizon. The first replacement had the same issues immediately. The 2nd phone showed the same issues immediately, and then went away for 3 weeks since the Dec. 5th Security update, but in the past few days has returned.
Booted in Safe Mode (everything seems to be working fine however extremely limited).
We've also checked the processes and no apps seem to be running that would make any sort of impact.
Running out of ideas
shepscrook said:
My wife and I have the 64GB models in Black (mine), White (hers). She's on her 3rd replacement phone for what seems to be a similar issue.
Symptoms:
When using the fingerprint reader to unlock the phone, it may not unlock for 10+ tries.
The phone's battery drains quickly, within a couple hours of barely any use, her phone might be down to 60-70%
System_UI crashes
Some apps don't seem to load quickly (Like going into messages, you see the app container, and a new chat button, but no messages load for a minute). Or she's had a straight up black screen, and the app wouldn't load.
Takes minutes to call or hang up a call and often takes rebooting to close out the phone app.
It almost seems like something is running in the background that is utilizing the CPU and causing the lag/app/battery issues.
Troubleshooting:
Factory Reset
Wiping Dalvik Cache
Replacing the phone twice through Verizon. The first replacement had the same issues immediately. The 2nd phone showed the same issues immediately, and then went away for 3 weeks since the Dec. 5th Security update, but in the past few days has returned.
Booted in Safe Mode (everything seems to be working fine however extremely limited).
We've also checked the processes and no apps seem to be running that would make any sort of impact.
Running out of ideas
Click to expand...
Click to collapse
Since the December update, the freezing issues I was having have been significantly reduced, but it still freezes sometimes... I am hoping the January update coming in the next week will smooth out any remaining bugs.
Any of you using a different launcher?
I had this freezing and non-responsive issue. The google rep, replaced it, he determined it is some kind of hardware issue. My replacement didn't have this issue at all (November update). However, the lag/stuttering still persists though. I had replaced quiet a few pixel 3 XL, and i am just getting tired of it. For a $1K phone, we shouldn't get mediocre quality of phone.
So my wife had been removing applications in small groups to try to narrow it down. It seemed for a week or so that she was in the clear and everything was working. Then all of a sudden she got the January update and her phone is still having issues.
Slow responding finger print reader.
System UI crashes
Unable to answer phone calls despite numerous attempts.
It still seems like there is something that is running in the background that is just using the processing power.
shepscrook said:
So my wife had been removing applications in small groups to try to narrow it down. It seemed for a week or so that she was in the clear and everything was working. Then all of a sudden she got the January update and her phone is still having issues.
Slow responding finger print reader.
System UI crashes
Unable to answer phone calls despite numerous attempts.
It still seems like there is something that is running in the background that is just using the processing power.
Click to expand...
Click to collapse
Get gsam from the app store, if you don't have it. After awhile see what apps are using battery, app sucker in the app. Gsam is a battery monitor.
Sent from my [device_name] using XDA-Developers Legacy app
Sadly, gsam and accubattery don't show anything out of the norm app wise.
I'm using note 10+ snapdragon version, recently did OTA update and receive Samsung UI 3.0. After a week of usage, problem randomly appear. Video auto rotate not working when I turn my phone. During a phone call, when i place the phone near my ear, screen doesn't turn off and I start hearing my own voice, it's very interrupting.
It has a temporary fix which is restart the phone. But after a while issue will reappear. I've tried clearing cache. I've tried factory data reset and problem still will appear randomly. My phone was totally fine when I use Samsung UI 2.5!
Anyone experience same issue or have a fix?
Did you reset
Sunny026 said:
Did you reset
Click to expand...
Click to collapse
I wiped the whole phone bro
Also got this issue on a note 10+.
Did you find a resolution to the issue?
Same here, N9750 (Snapdragon).
same problem, some solution
I have same problem. Any solution for this?
Please help me
Thanks
Happened for me before,i downgrade to android 10, factory reset than update to android 11.
I am facing random freezing and reeboting issue with my pixel 6. It happens more than 7/8 times a day. Very annoying and Google is not responding to this issue. There are many similar complains like this in Google forum and there is no proper reply from Google. December update didn't fix the issue. Is it hardware issue or software? Help please.
Tried a factory reset? Are you rooted? Are you able to unlock the bootloader? If so, try flashing the full firmware image or Official Google Android Flash Tool.
If none of that helps, I'd exchange it with Google for a new replacement. Good luck!
Its a known bug https://forum.xda-developers.com/t/gboard-intermittent-freeze.4377931
roirraW edor ehT said:
Tried a factory reset? Are you rooted? Are you able to unlock the bootloader? If so, try flashing the full firmware image or Official Google Android Flash Tool.
If none of that helps, I'd exchange it with Google for a new replacement. Good luck!
Click to expand...
Click to collapse
Didn't try factory reset. It was freezing and rebooting from the first day. its not rooted.
Shipoftheline said:
Its a known bug https://forum.xda-developers.com/t/gboard-intermittent-freeze.4377931
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Click to collapse
My one freezes randomly and not specifically for any reason or for any apps.
Do you have the december update installed? Try to disable all your Accessibility Services from the settings.
[Update: A fix is coming] Google Pixel 6 owners are facing an annoying screen freezing issue
If you own a Pixel 6 or Pixel 6 Pro and are affected by the screen freezing bug, there’s a temporary workaround to resolve the issue.
www.xda-developers.com
Random rebooting seems to be a "common" Pixel 6 problem. Most were only able to fix it by getting a new device from Google, some were able to fix it with a factory reset.
Strangely enough, I had the same problems on my first Pixel 6 - then I got a replacement model, got the backup from my old phone (p4 xl) going (again) and never had any reboot problems. Then a couple days ago I rooted my Pixel 3 and transfered my files over from my main Pixel 6 Pro and got the same reboot problem on my Pixel 3 now (~about every 10 minutes of active usage). I found out that it's probably connected to the fingerprint scanner, since about every third time that I use the FP on my P3, the phone reboots. I'll probably try a factory reset on my P3, since I know that the phone worked without issue before. It was probably an unwise idea to get a backup from my P6 going, but then again, F*** Google for not giving us a decent file transfer system. If the only way to get a functioning product is to get a replacement or start with a clean slate, that's a joke in 2021.
That tells me that it's a software issue, but since it's hard to pinpoint/replicate and at least with some P6 Pro users even a factory reset was not able to help, you might have to get a replacement model.
ricjuh said:
Do you have the december update installed? Try to disable all your Accessibility Services from the settings.
[Update: A fix is coming] Google Pixel 6 owners are facing an annoying screen freezing issue
If you own a Pixel 6 or Pixel 6 Pro and are affected by the screen freezing bug, there’s a temporary workaround to resolve the issue.
www.xda-developers.com
Click to expand...
Click to collapse
Even vibration?
I wondered that as well. I also turn off animations. The phone switches screens faster and the fingerprint scanner works better sans animations.
May be a coincidence but.....
I have never had this problem until today.
I usually have animations off. Set them to 0.5 today and my phone froze twice.
I've turned animations off again.
(I also have accessibility services off and have not changed that)