[Q] USB OTG No longer works - ZenFone 2 Q&A, Help & Troubleshooting

Today I first used an OTG adapter, after last week OTA update, but to my surprise it no longer works.
I've tried with a couple of different adpaters, with mouse and USB drive that previously worked, but neither one works now.
Can anyone confirm? I'm on stock 2.20.40.58, bootloader locked, no root.
EDIT: Now it seems that my phone isn't even recognized in my PC ( I'm at work at the moment, and I used a couple of generics microUSB cables, with the same results ), only charging works fine. Did something broke? Or it is just me

I'm on the same firmware version and I can confirm that USB OTG works. Also the phone and external memory card are detected when a USB cable is plugged. in(tried 2-3 generic cables as well as the ASUS cable). You may want to update your USB drivers for the PC to see if the phone gets recognised.

N15H4NT said:
I'm on the same firmware version and I can confirm that USB OTG works. Also the phone and external memory card are detected when a USB cable is plugged. in(tried 2-3 generic cables as well as the ASUS cable). You may want to update your USB drivers for the PC to see if the phone gets recognised.
Click to expand...
Click to collapse
Thank you, now I'll check it more thoroughly when I get home.

I've managed to replace the USB board, and now OTG USB is working back, the phone is recognized on PC, but says "Device descriptor request failed" (I've tried with W10 on two different PCs, same results). A thread in ZenTalk mentions the issue in a Zenfone 5, but did all with no resukts

Related

Update Xperia S via USB 3.0

Hey,
I have been looking on the internet for this for hours, no solution found, but found a lot of people with this problem.
My laptop (windows 8) only has USB 3.0 ports, no USB 2. Appearently it seems to be impossible to update a Sony phone via computer by connecting it to a USB 3.0 port. During the process, the phone shuts down automatically, and when it reboots, it is no longer recognized by the computer (it should reboot in flash mode, but it doesnt). I've tried both PC Companion and Sony Update Service, both give the same result.
The solution I did find on the internet was: try connecting via USB 2. I dont really have another computer available, tried it on someone else's laptop, which was a very old one, this gave me an error, probably because of other problems with the laptop.
My question is, is there ANY other way to make this update work via USB 3? And preferably a way that is understandable for someone with minor knowledge about the technical aspects involved
Thanks
My laptop has 3 USB 3.0 Ports and 1 USB 2.0 port. I've been always using my Xperia Ion with the USB 3.0 port and it works fine with flashtool as well. Try a different cable.
ARNOB said:
My laptop has 3 USB 3.0 Ports and 1 USB 2.0 port. I've been always using my Xperia Ion with the USB 3.0 port and it works fine with flashtool as well. Try a different cable.
Click to expand...
Click to collapse
Oh... thats nice (for you). However, it doesnt work for me, with neither usb port, as is the problem for a lot of other ppl appearently...
I only have 1 cable, so cant try another one, the cable is not the problem though I guess. Since in all cases the cable works fine and the phone is recognized by the computer, except at the moment it should reboot in flashmode when reconnectint it to the laptop (during updating). Googling the problem yields alot of ppl having this problem, only nowhere a clear solution...
I've been trying to go through the update process for 10 times now, just doesnt work

T989 USB Port DEAD

When I plug my handset to ANY computer (with, without kies or drivers, it doesn't matter) the phone charges, but, nothing appears on the computer (no unknown device or recognizing the two drives of the phone, but not mounting them (as it did before)) on the phone.
The "USB" icon doesn't prompt and if I go to settings/wireless and network/ USB utilities, when I touch the USB mass storage button, it prompts me to connect cable, which is already connected.
-USB debug isn't activated (I've tried both)
When my phone is powered off and I start to charge it, the charging screen doesn't prompts, It just start booting.
I've tried different USB Cables.
The Phone is Official Stock Never Rooted (I discovered this trying to root it today)
Am I SOL if I want to root it without a working USB Data port?
Any ideas?
i would say make sure there's no dust/ buildup in the port. I had connection issues once to find a pocket lint cramed in there. next do all the other stuff. uninstall/reinstall drivers, diff usb port, diff pc, reboot. My symptoms were similar to yours but i was able to reboot into recovery/bootloader and use adb/fastboot no prob, so not sure. and I was already rooted/twrp recovery. might be worth it to try fastboot in bootloader just to be sure and get a recovery on it asap. If that works you should be able to recover stock or flash whatever, then test usb again in diff pc with fresh kies install. good luck.
Sounds like bad/improper USB cables to me, not all USB cables support data and charging, make sure you're using an official Samsung USB cable.
If you have a friend with a Samsung smart phone ask to try their cable.

Zenfone 2 not detected when connected to PC

I was trying to transfer some files to my phone through a USB cable today, but the phone was not recognized by the PC at all (Even though it was working a week or so ago). I had some issues before with the cable needing to be still in a certain position or it would disconnect from the PC, so I tried using another USB cable which didn't work either (I tested both USB cables with another device, and both cables were working and the other device was recognized by the PC).
I also updated the USB drivers on my PC with the official drivers on the ASUS support page, and tried putting my phone in fastboot and recovery mode, but both were still not being recognized by my computer. My phone still charges properly, but I am wondering if the USB port got damaged somehow so that it can't connect to a PC anymore?
pyroshroom said:
I was trying to transfer some files to my phone through a USB cable today, but the phone was not recognized by the PC at all (Even though it was working a week or so ago). I had some issues before with the cable needing to be still in a certain position or it would disconnect from the PC, so I tried using another USB cable which didn't work either (I tested both USB cables with another device, and both cables were working and the other device was recognized by the PC).
I also updated the USB drivers on my PC with the official drivers on the ASUS support page, and tried putting my phone in fastboot and recovery mode, but both were still not being recognized by my computer. My phone still charges properly, but I am wondering if the USB port got damaged somehow so that it can't connect to a PC anymore?
Click to expand...
Click to collapse
uninstall and reinstall the drivers. Ensure that phone is not connected during the process.
also have you upgraded your pc os ? if yes then its a little cumbersome to get the same working...
i changed from stock to cm, it is showing well now ... using RR now
Is your phone encrypted? If so you need to unlock in order for your pc to recognize it.
Thank you both of you for the help, unfortunately, my phone was not encrypted so there was no need to unlock in order for it to be detected. Uninstalling and reinstalling the drivers didn't work, and my PC was already on windows 10 since a few months ago. I would also prefer sticking to the stock ROM for this phone for now since they keep coming out with updates.
In addition, I tried using a USB OTG cable to see if the phone could detect the USB drive and my phone couldn't (it has worked before, and my old Galaxy Nexus could still detect it). I also tried plugging my dualshock 3 into the phone, and it also couldn't be detected (also had worked before).
It looks like it's actually a hardware issue and my only option is to RMA it now. I'll have to do it at a time when I don't need my phone as much or when I am not as busy.
PS: In case anyone else has this issue in the future, quick charging also no longer works
zenfone2 I also experienced that, and I have tried several ways, but remains unchanged. I was dizzy today :crying:

Pixel 2 XL not connecting to PC

UPDATE:
I ended up just returning the phone and getting a new one (it was an Ebay seller so they didn't try to repair it).
New one connected instantly and I can use ADB and Fastboot perfectly.
Definitely something wrong with the first one, weird how the headphone adapter and OTG worked though.
Original post:
I know there are other threads on this but I really need some help on this.
I just got a Pixel 2 XL, but it won't connect to the PC. At all. No connection noise, nothing in task manager. The only change between plugged and unplugged is that the phone starts charging. No notification appears when I plug it in, it doesn't even try to connect.
I've tried three different cables, three different PCs, I've fiddled with USB debugging. I can't do anything with drivers on Windows because nothing changes in device manager when I plug it in.
I don't have any computers with USB C ports so I can't test that but I've tried all different ports on my PC (USB 2 and USB 3).
The headphone adapter works and when I plug in my old HTC U11's earbuds it says "accessory not supported" (which it's supposed to say, those earbuds only work on specific phones) so the port can't be completely broken.
I also tried plugging a USB drive into the full size to C adapter that comes with it and it reads it perfectly. I copied my music library onto the Pixel by putting it on a flash drive first.
I realise it may just be defective but it would be a huge pain if I got a new one only to discover that it was something that I'm doing or my PC causing it. And is it even possible to be defective when it can output music and even transfer files from a flash drive through that same port?
What else can I try?
megaman1574 said:
I know there are other threads on this but I really need some help on this.
I just got a Pixel 2 XL, but it won't connect to the PC. At all. No connection noise, nothing in task manager. The only change between plugged and unplugged is that the phone starts charging. No notification appears when I plug it in, it doesn't even try to connect.
I've tried three different cables, three different PCs, I've fiddled with USB debugging. I can't do anything with drivers on Windows because nothing changes in task manager when I plug it in.
I don't have any computers with USB C ports so I can't test that but I've tried all different ports on my PC (USB 2 and USB 3).
The headphone adapter works and when I plug in my old HTC U11's earbuds it says "accessory not supported" (which it's supposed to say, those earbuds only work on specific phones) so the port can't be completely broken.
I also tried plugging a USB drive into the full size to C adapter that comes with it and it reads it perfectly. I copied my music library onto the Pixel by putting it on a flash drive first.
I realise it may just be defective but it would be a huge pain if I got a new one only to discover that it was something that I'm doing or my PC causing it. And is it even possible to be defective when it can output music and even transfer files from a flash drive through that same port?
What else can I try?
Click to expand...
Click to collapse
Which version of Windows are you trying it on? Can you try it on a Win 7 machine? It's not the phone but the drivers. There are various threads around that will guide you thru it but you have to search some. Some are a little old but they should work. Keep at it, you'll figure it out. There is something in device manager that you need to tinker with if I recall correctly. Happened to me on my Pixel OG and it took me a few days to finally figure it out. Total pain but relief once you get it.
If you have a relatively new computer (Win 7 or newer) then it *should* recognize the Pixel. But sometimes Windows can be a pain in the ass. Download & install Android SDK which will install the latest Android USB driver, reboot the computer, then connect the Pixel again.
sublimaze said:
If you have a relatively new computer (Win 7 or newer) then it *should* recognize the Pixel. But sometimes Windows can be a pain in the ass. Download & install Android SDK which will install the latest Android USB driver, reboot the computer, then connect the Pixel again.
Click to expand...
Click to collapse
I don't think I can install any drivers unless the phone shows up as something in device manager, which mine doesn't
megaman1574 said:
I don't think I can install any drivers unless the phone shows up as something in device manager, which mine doesn't
Click to expand...
Click to collapse
Your computer must have Android USB driver installed before it will recognize the phone.
sublimaze said:
Your computer must have Android USB driver installed before it will recognize the phone.
Click to expand...
Click to collapse
I'll search this in the morning. He needs to uninstall something.. dang it I forget. I'll figure it out tomorrow. Or search my posts from a year ago I'm sure it's there somewhere.
Sent from my Pixel 2 using XDA-Developers Legacy app
sublimaze said:
Your computer must have Android USB driver installed before it will recognize the phone.
Click to expand...
Click to collapse
What I mean is it doesn't show up at all. When I plug the phone in device manager doesn't change.
bobby janow said:
I'll search this in the morning. He needs to uninstall something.. dang it I forget. I'll figure it out tomorrow. Or search my posts from a year ago I'm sure it's there somewhere.
Sent from my Pixel 2 using XDA-Developers Legacy app
Click to expand...
Click to collapse
I had a look through your post history but I'm not sure what I'm looking for... And I can't figure out how to search a post history
megaman1574 said:
I had a look through your post history but I'm not sure what I'm looking for... And I can't figure out how to search a post history
Click to expand...
Click to collapse
Yeah I know, only goes back for like a year or so. This is the guide I followed and it worked. Some still had problems but check out the OP and give it a shot.
https://forum.xda-developers.com/pixel-xl/how-to/guide-fix-mtp-driver-windows-10-t3570625
This may be silly but when my phone was new I had the same issue. I had to go into the USB settings on my phone and change them from charging to file transfer.
I'm having similar issues to the OP, but I've had my phone since it was released. I have done everything known to man to try and get this working--updated Android Studio/drivers, both fixes listed HERE, tried numerous cables, rebooting phone and multiple PCs, still not getting my phone to get recognized at all.
My exact issue is this: I'm still on the August 2018 Security patch, so I wanted to update to October. Downloaded my files then went into Magisk and uninstalled (un-root) restoring stock boot. I waited a few hours before I could try to flash the OTA, but once I did, I connected the phone (USB-C to USB-C OEM cable) to my PC and it successfully connected in Debug mode. Ran "adb devices" and phone was seen. "adb reboot bootloader" successfully rebooted phone, but it did not go into bootloader mode for some reason, it just restarted in normal mode. The only problem is now the phone doesn't talk to my PC no matter what.... the USB-C to USB-C OEM cable doesn't even charge the phone let alone connect to give me file transfer options. If I try a USB-C to USB-A cable, the phone charges but the PC doesn't recognize my phone is connected. Debugging never works. Even my Car Charger (which is USB PD capable) doesn't charge the phone, I have to go back to my regular USB-C QuickCharge car adapter to get it to take a charger. I've disabled Debugging, changed default USB connection type to File Transfer, PTP, etc.
So, is there a way I can try to flash the OTA without connecting to a PC? Maybe even just flash the August Boot.img? I want to try updating the phone to see if that fixes my issues first. I am currently with an unlocked bootloader, no root and stock recovery, so I don't believe Flashify will work without getting root back... I think when I restored my stock Boot via Magisk, it FUBARed something. The only thing I can try is to use my USB-C to USB-A cable and see if fastboot recognizes the phone with that cable... the USB-C to USB-C cable is no dice in Fastboot.
Do you have another Android device? If so, (and it is rooted), you can run adb and fastboot from there. The binaries are available via the Magisk repository. Just grab a terminal emulator and a usb-otg cable and go to town. No driver issues, no fuss, no mess.
I was occasionally successful with a usb-c to usb-c cable, but sometimes the devices would get confused. The otg cable works every time, with the host end facing the adb/fastboot running device.
@hawkjm73 To whom are you talking to? If me, I don't have an OTG cable nor another rooted phone.
I did try the USB-A to USB-C cable and booted into Fastboot, which worked. I was able to at least boot into TWRP and get Magisk re-installed so I'm rooted. I booted the phone back up and still no USB recognition or Debugging. I'm going to wait to try a third PC to see if that will work in getting Debugging/ADB commands to work. All else fails, I'll just do a full Factory October flash without the wipe.
What's puzzling to me is why this all happened and why even my USB-C PD car charger won't work. Something strange is going on.
---------- Post added at 03:01 PM ---------- Previous post was at 02:25 PM ----------
Update: I grew impatient and decided that since my PC was seeing the phone in fastboot, I flashed the full October Firmware manually in fastboot (ran each command in the flash-all.bat one by one). As soon as it booted into the OS, Debugging and USB connectivity (both cables) turned back on. I haven't tested my Car USB PD charger, but I suspect that will work too.
I'm guessing when I uninstalled Magisk and tried restoring the stock Boot.img, something went awry and it was causing the connectivity issues.
So, if you can get your phone into Fastboot and your PC recognizes it, I would suggest a full system image flash, don't forget to remove the -w if you don't want to wipe.
megaman1574 said:
I know there are other threads on this but I really need some help on this.
I just got a Pixel 2 XL, but it won't connect to the PC. At all. No connection noise, nothing in task manager. The only change between plugged and unplugged is that the phone starts charging. No notification appears when I plug it in, it doesn't even try to connect.
I've tried three different cables, three different PCs, I've fiddled with USB debugging. I can't do anything with drivers on Windows because nothing changes in device manager when I plug it in.
I don't have any computers with USB C ports so I can't test that but I've tried all different ports on my PC (USB 2 and USB 3).
The headphone adapter works and when I plug in my old HTC U11's earbuds it says "accessory not supported" (which it's supposed to say, those earbuds only work on specific phones) so the port can't be completely broken.
I also tried plugging a USB drive into the full size to C adapter that comes with it and it reads it perfectly. I copied my music library onto the Pixel by putting it on a flash drive first.
I realise it may just be defective but it would be a huge pain if I got a new one only to discover that it was something that I'm doing or my PC causing it. And is it even possible to be defective when it can output music and even transfer files from a flash drive through that same port?
What else can I try?
Click to expand...
Click to collapse
Time for an RMA...just happened to me a month ago
WoJ... good follow-up update.
I ended up just returning the phone and getting a new one (it was an Ebay seller so they didn't try to repair it).
New one connected instantly and I can use ADB and Fastboot perfectly.
Definitely something wrong with the first one, weird how the headphone adapter and OTG worked though.

USB Connect/ OTG disable

Hello,
I've got a SM-T813 and I ve got a problem with my usb port. I can neither connect to my PC or my usb-Rj45 since i installed TWRP and LineageOs.
I cannot select what to do when usb connection is detected.
I don't kown what's wrong. I changed the cable, re-install TWRP but i does not work.
Odin is not detected to.
Someone to help me please?
Thank you
ETNYBzh said:
Hello,
I've got a SM-T813 and I ve got a problem with my usb port. I can neither connect to my PC or my usb-Rj45 since i installed TWRP and LineageOs.
I cannot select what to do when usb connection is detected.
I don't kown what's wrong. I changed the cable, re-install TWRP but i does not work.
Odin is not detected to.
Someone to help me please?
Thank you
Click to expand...
Click to collapse
Your problem seems simular to what I had.
If you are sure the software settings are ok and that doesnt work, remove the backcover remove the battery connector, put it back again and see if that works. Does charging work?
HANSB57 said:
Your problem seems simular to what I had.
If you are sure the software settings are ok and that doesnt work, remove the backcover remove the battery connector, put it back again and see if that works. Does charging work?
Click to expand...
Click to collapse
Thats weird my s2 tablet has USb problems to. It stopped reading OTG usb connections and the PC. However it is always able to charge. I have noticed that when it does finally read on the PC it seems like the drives dont switch right and my battery wont charge. It got to the point I dont even try to plug it into a pc or USB otg just incase it quits charging I have SD card and twrp for installs so I use that instead. Most be a problem with the usb port and drivers.
Techguy777 said:
Thats weird my s2 tablet has USb problems to. It stopped reading OTG usb connections and the PC. However it is always able to charge. I have noticed that when it does finally read on the PC it seems like the drives dont switch right and my battery wont charge. It got to the point I dont even try to plug it into a pc or USB otg just incase it quits charging I have SD card and twrp for installs so I use that instead. Most be a problem with the usb port and drivers.
Click to expand...
Click to collapse
I dont know the answer nor the solution.
What I noticed however is that I used my tablet as an monitor for an USB web cam.
The problem (charging but not being able to connect to PC) started AFTER I removed the webcam.
The app I use (USB Camera Pro) has an option "remove camera safely"
If I use that option everything works fine but if I remove the cam cable without pressing this option I cant connect to my PC anymore and have to unplug the battery.
I am having a similar issue and would be grateful for help. My Tab T815 has a clean install of the latest Android 10 Rom and Pico Gapps via TWRP 3.4. All seem to be working great apart from the USB OTG. Specifically, I am trying to connect my DJI Mini drone controller and it's not registering it plugged in. I also have Android 10 on a galaxy S5 and have no issues at all when I connect the DJI controller to the phone. I have run a diagnostic app that says OTG is compatible with the T815 so am now at a loss on what to try next. Could this be an issue with the Rom?

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