I am having an issue with videos recorded on my LGG4. During playback on the phone or uploaded to Facebook, there is a constant clicking noise that can be heard over any recorded sound on every video. I have tested several different recordings and all are the same. Here is a short sample that you can listen too...
https://goo.gl/photos/h2aYZNoqCQJNMSoo7
Bad phone or is there a easy fix?
Hi. I have the same playback issue on my G4. I tried recording with Google Camera and I had no problem, no weird sounds or whatever. I guess this happens only when using the stock camera app. Mine is updated to MM v20a.
Hi, same problem here. That's the second exchange with amazon, the first one had display issues (random white noise on the right half of the display) this one has the clicking noise during video recording on the left channel. Seems like it's related with the wifi module: disabling it the clickning noise disappears, but the audio recording is still bad compared to the previous g4 i returned to amazon.
https://www.youtube.com/watch?v=B9d8oP-uAG8&feature=youtu.be
I have the same issue. Strange that everything is fine when using different app. Looks like firmware problem ? Did you sort it out ? I have just updated my phone to Android 6.0 v20c .
guys, can you try turn off wifi then record video , do you still have clicking sound ?
if u use a case, try record without the case.
Hi. I have switched my wifi off and I did not notice any changes. Still I can hear clicking noise. I do not use any cases. Strange that everything is fine when I using google camera open app... I found out that lots of people noticed the same issue. It cannot be hardware problem...
I have the same problem, but ONLY and ONLY if wifi is on, i get clicking sound in stock camera WITH wifi on, in other apps i dont have it, but when i turn it OFF , clicking sound is gone... even when i record video and during recording i turn of wifi, sound instantly dissapears, for me it's the wifi problem, i can upload video if you dont belive me
I have the same clicking noise with or without wifi on. I did not notice any issues when using open google camera app. Looks like it is stock camera app fault ?
MaciekMMM said:
I have the same clicking noise with or without wifi on. I did not notice any issues when using open google camera app. Looks like it is stock camera app fault ?
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clicking sound comes near earpiece.what default camera does is that it records audio from secondary mic which is near earpiece.whereas 3rd party camera womt use secondary mic.that too clicking sound will come more when wifi/bluetooth is ON.
Same here, and clicking goes away with WiFi off.
Wanted to ask, did anybody return and got a replacement device based on this? Or even had it fixed by service?
I mean, are there devices that don't have this problem? Cause if there are, then it's a valid warranty/service request.
I have got my mother board replaced.
EPa said:
Same here, and clicking goes away with WiFi off.
Wanted to ask, did anybody return and got a replacement device based on this? Or even had it fixed by service?
I mean, are there devices that don't have this problem? Cause if there are, then it's a valid warranty/service request.
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Click to collapse
Was that the only problem it had? And is the problem gone now?
We purchased one of these in December and there was no issue with the phone. We had to return the phone for another reason and when we got it back it was updated to the latest version of Android Marshmellow (It was on Lollipop when it left) and the clicking was there. We also noticed a minor reduction in photo quality, not something I can put a finger on it, but when we first got it the photos were awesome, now they are not so clear, colourful, sharp.
Edit:
We sent it back for repair again due to the clicking and when we got it back (last night) nothing changed, it still makes the same noise.
I can stop the clicking but I have to turn off Wifi, Data and bluetooth and then it seems to go away.
As I'm new to Android I'm hesitant to see if I can take it back to Lollipop and see if it stops the problem.
What version of software are you on?
Does turning off Wifi, Data, Bluetooth help? Or does it just reduce the sound?
Do the pictures seem less then what a camera with these specs should have?
Marshmallow v20d. Yes turning off things makes the clicking go totally away. Can't comment on picture quality change, as I updated to marshmallow as soon as I got it.
Had mine sent two times in less than a month, on its way to the third this week.
First time was sent with this audio problem and battery swelling. They replaced the battery and the charging connectors, but said they could not reproduce the earpiece clicking noise during their tests, despite the fact that I had included in the phone a video example showing the problem, clear instructions on how to replicate the problem and the shop lady confirming - in writing - that she had tested and confirmed that there was a clicking noise problem. Problem was, when I received the phone from the first repair I was unable to test whether the audio problem was gone or not because they changed the last account associated to the phone, completely blocking me from accessing it and verify if the audio problem as still present.
Sent back a second time on the same day, with even more clear details on how to reproduce the audio problem - since they failed to reproduce the first time, I assumed it was still there - returned after a simple software upgrade and I was able to finally enter the phone. Came home, tested with WiFi (store's wifi was down) and the audio problem was still there, completely unchanged.
Tested without SIM (in case LTE/GSM etc. could be causing interference with WiFi), tested without SDCARD (at this point I was just trying to see what they did to NOT replicate the problem) and tested with 5GHz wifi, in case the problem was only with 2.4GHz bands. No change, the audio problem was always there.
After reading this thread, and other threads in different forums, I am certain that this is a hardware problem and I will demand that the store tech writes in the warranty sheet that he confirmed the problem, along with a very detailed step-by-step instruction guide to replicate the problem, video example included inside the phone and a link to video example hosted only for them to hear clearly what the problem is, just in case they fail to understand the obvious (https://youtu.be/oZOb8tIl5lw). Finally, I'm going to contact LG directly to report this situation and to take action if the incompetent brand techs fail to replicate and fix the problem yet again.
The only good part about all this is that they have been really fast, no more than week and a half (weekends included) for both "repairs".
NFC was the issue on my android Nokia 3
I have a brand new Nokia 3 running android 7.1.1
It also has the problem of audio clicks on video recordings. THE PROBLEM IS NFC. When NFC is disabled the clicks go away. Not impressed with a 2017 smartphone model having thus issue. Though Nokia probably have the Microsoft bug curse
I have the same problem with my 2016 LG G4. I sent my phone to LG Service and they replaced my speaker obviously not resolving the problem... now I'm sending it back again.
While watching Netflix, sometimes the video will freeze but audio continues. However, once I tilt or move the phone it will begin playing again. If I leave it still the video will not resume on it's own. I did not know how to begin to search for a similar problem to this without looking through every "Netflix freezing" post. Anyone else with something similar and a possible fix?
Happens to me... I think it's a Netflix issue for sure. I've been noticing this odd freezing across many devices lately...
Yeah like the previous poster stated there have been issues with Netflix on many devices. My fiance's note 8 has random freezes of video, my Pixel 2 XL, and Shield all have it too. It's not the phone, just a buggy Netflix app.
Since a few months ago, when I try to record a video the recording stutters. I've tried different camera apps and the same thing happens. I had the same problem with my One M7 too. Anyone else with this problem?
Yes! I have also been having this issue. It feels like it happens more when the phone gets warm. Not sure what's doing it. Also it sometimes helps to restart the phone and it stops.
Hi!...really need some help!
Had phone for 1 year. Generally no performance issues. Over the last month or so, the camera app has started to play up.
1. It takes ages to load
2. The picture stuters/freezes when moving phone in pictures or videos causing delays in snapping and/or jumps in recordings
3. It can no longer focus on things at near distance.
I did a factory restore and think it was okay right after (didn't test it properly). Have since reinstalled most of the same apps and went to use camera today and same issue.
I installed adobe camera app and it works phone so don't think it's a hardware issue. Seems more like something is interfering or maybe a bad update.
Don't want to have to use a seperate app for videos too. Saw some others mention similar issues in the forum though not exactly the same and no resolution (no pun intended). Anyone experienced this and fixed it?
Its been a long time since I have posted something on this site. Got myself a RM 5G, its been great so far. Noticed as of late when I am gaming or watching a video of any type youtube, netflix, facebook etc it will freeze for anywhere up to 3 seconds then continue playing.
It might not sound like its a big deal or anything, more annoying if anything. I have replicated this on lte and wifi in multiple locations. First i thought it may of been the android system viewer thing that was happening recently but I dont think it is now. Considering a factory reset to see if this works out.
Non rooted device, just seeing if anyone else has experienced this with there RM's? If so what did you do to fix the issue?
I have a section in this video that I was recording start the video from minute 18:40 and you will notice the lag to illustrate what I am explaining. This would happen while watching videos.
Cheers in advance.