Develop Bugs

device not in device manager

hi
having problems with htc sync but cannot fix this until i at least get the phone to appear in device manager
at the moment, which i plug it in via usb (official htc cable) it charges but nothing shows in device manager so cannot even update drivers etc
running 32 bit win 7
any solutions welcomed
thanks

Once the relevant drivers have been installed, and your phone has been connected as an drive, it should show up under Disk Drives In Device Manager.
Download HTC Sync from here: http://www.htc.com/www/SupportDownloadList.aspx?p_id=312&act=sd&cat=3
Esnure that you have USB debugging enabled:
1. From the Home screen, press MENU, and then tap Settings > Applications > Development.
2. Make sure the USB debugging check box is selected.
After you have installed HTC Sync, turn off the phone and turn it back on again while connected to the PC via the USB cable, and then select the Disk Drive option.

if it only shows as disk drives, then it still wont work.
You should have an 'ADB devices' section at the top (or it might be called ADB interfaces, it's been a while since i did it on 7)
here, the phone should show as 'My HTC'
chances are that windows 7 decided it knew better and went and installed an 'HTC Dream adb composite device' from windows update instead of the ones installed by HTC SYnc
delete those or update manually to the My HTC ones and you should be good.
The disk drives is for the SD card and has nothing to do with the sync at all as far as i know.

thanks for the response, but the device just will not show in device manager
i have tried the above steps
any other solutions

PC can't recognize Desire

Searched other similar topics but not exactly what i was looking for, so here it goes.
My Desire won't connect to my PC. It asks for connection type (charge only etc.) but when i choose Sync or Disk Drive, my PC can't recognize them. I'm using Wind XP 32-bit and latest HTC Sync. I have already tried all USB ports, un/installing HTC Sync and different versions of it. Tried closing antivirus during install and during connecting. When i connect to PC, under device manager it shows Android Phone->Android Composite ADB Interface
I know that phone and cable is fine, because they work on my laptop with win 7 64-bit.
I'm going crazy, HTC help is also useless, in third letter they finaly understood my problem and all they suggested to do was close antivirus and try all USB ports. Please help me.

up........

It's clearly a driver problem.
Enter device manager, in "view" choose "show hidden devices". Then uninstall every driver for the desire (in "disk drives", "storage volume", and in "universal serial bus controllers" - that should be all the places they are; tip if you are not sure about some open properties and check what is says in "location" - should give you a hint).
Uninstall HTC sync again.
Restart win, plug the phone and let windows do the driver installing.

New hardware wizard can't find drivers.

Choose to search online then.
Set the desire in disk mode and connect it again to the PC.
If it again doesn't work, you have not fixed your drivers.

I had problem with windows recognizing my htc Desire when I was connecting to my front usb ports on Desktop computer.
Problem was solved when I connected to back usb port, directly to motherboard.
I see you said you tried all ports but had to share my experience just in case you didn't try the back ports.

3722 said:
Choose to search online then.
Set the desire in disk mode and connect it again to the PC.
If it again doesn't work, you have not fixed your drivers.
Click to expand...
Click to collapse
How i choose to search online? can't find that option
And if i connect my desire to pc, under device manager i can see other devices->Android Phone (after unsucsesful driver install) and if i select to uninstall that, is that enough to delete all drivers? can't find them any other place.

Select "install software automatically" and then "yes, this time only"
This should not have been needed, though. As XP should recognize your device as a usb mass storage device.
And as for the second - have you deleted them while the desire is NOT connected as described in my first reply?
If you could not manage to fix it again, maybe you should reinstall XP, at least then the drivers will be okay...

3722 said:
Select "install software automatically" and then "yes, this time only"
This should not have been needed, though. As XP should recognize your device as a usb mass storage device.
And as for the second - have you deleted them while the desire is NOT connected as described in my first reply?
If you could not manage to fix it again, maybe you should reinstall XP, at least then the drivers will be okay...
Click to expand...
Click to collapse
install software automatically doesn't give me that option...
But i have noticed this wierd behavior before. Like some time agi when i bought a steering wheel, it was impossible to get it working (similar problem, can't find drivers) luckily i was just about to do format c and reinstall xp and after that, no problem, installed first time... Same thing even with memory sticks, USB TV sticks and so on. How come my pc just sort of "loses" or messes up the drivers?! But i'm not going to do a reinstall, just too much stuff i need in my pc.

Is there anything else you can recommend tring?

[Q] usb debugging

While connecting my phone to my computer, my phone shows up at "devices" with "my Htc" but it doesn't show up in "my computer" nor does HTC SYNC find my phone.
My phone charges but thats it, disk drive and htc sync don't work.
Used several computers, several cables, several sd cards, hard/soft reset,turned of the firmware, antivirus, all other sync software, tried a fresh install of windows xp.
My computer says it cant find drivers for an unknown device.
Usb debugging is on.
WHAT i have noticed is when I connect my phone to the computer, my phone charges and "usb debugging connected" keeps showing up on my notification bar, it goes away for a second or two and it reappears, this keeps happening over and over.
Anybody know a solution ?

USB Connected but doesn't show up on my mac

How come the internal storage and the sd card doesn't show up on my mac? I can see that it is recognizing the phone though.
Tried it with windows 7 on parallels too for some reason they don't show up as drives. Can't seem to figure out why.

It's not on by default, you have to go to Settings>Wireless And Networks>USB Utilities>Connect Storage To PC

After you connect your phone to your computer, on your phone, bring down your notifications and click usb and then click connect usb data mode or whatever it's called. I had the same problem until I found out how it worked.

Both above answers don't give the full story. The default connectivity mode for the phone is a media connectivity mode that simplifies the process and allows you to access your data without unmounting the storage, but it's only supported by Windows. Macs can't connect that way.
86apex's information is one correct way to turn on the more typical mode that will then work with your Mac. It's just not that it's not on by default, it's just that the mode that IS on isn't supported by your system.
Megatr0n.'s instructions are only valid if you have USB debugging mode turned on. Otherwise you wouldn't see what he (I'm assuming) is describing. That said, turning on that mode (Settings/Applications/Development/USB debugging) and enabling that menu option would be easier than going through the steps 86apex listed every single time you want to connect.

[GUIDE] [Solution] How To Get Windows 8.1 To Recognise USB Mass Storage

How To Get Windows 8.1 To Recognise USB Mass Storage On Your Phone​
I have had the problem for ages that when I connected my Samsung Galaxy GT-S5360 into my Windows 8.1 PC nothing happened - Windows 8.1 simply refused to recognise the device - not even anything in device manager - nothing - nada
However it would recognise the phone if I set the phone to download mode - but I want to use my phone as mass storage
Well after months of trying I finally found a really stupid solution
Solution
Install the usb drivers for your phone as normal
connect the phone to pc via usb cable (nothing happens other then a few beeps as normal)
now plug in any usb dongle that you have already installed on your pc - like a usb wireless mouse dongle
suddenly windows detects the phone and you can now set your phone to mass storage from the phone status bar
Every time you want to connect your phone in mass storage just plug it in then plug in the other usb dongle after

My Device never getting error like that on my Windows 8.1 Laptop

GSculerlor said:
My Device never getting error like that on my Windows 8.1 Laptop
Click to expand...
Click to collapse
it maybe the brand of laptop too and the chipset of the laptop - there have been lots of problems with usb devices with windows 8.1 and inbuilt bluetooth too although manufacturers quickly released new bluetooth drivers as the windows 8 ones didnt work in windows 8.1
so this is just for those who have problems with their particular laptop

Similar Issue with Samsung Galaxy S
I had a similar problem when I needed to copy some files onto a Galaxy S. In the past, I had to ensure that USB Debugging was off, connect the USB cable and then select Mass Storage on the smartphone. Win 8.1 Explorer did not see the device although it showed up as SAMSUNG_Android in Eject Media and Device Manager had the phone listed under Universal Serial Device. I was able to access the phone on one laptop by selecting Samsung Kies as the connection method (showed up in Explorer under the device type rather than a drive letter) but this did not work on another laptop.
The steps described in "How to connect Android devices to PC with USB Mass Storage Mode" on device-recovery.com worked for me on both Win 8.1 laptops: enable USB Debugging, connect the phone, pull down the status bar, tap on the USB Connected entry and then Mass Storage.

nhoeller said:
I had a similar problem when I needed to copy some files onto a Galaxy S. In the past, I had to ensure that USB Debugging was off, connect the USB cable and then select Mass Storage on the smartphone. Win 8.1 Explorer did not see the device although it showed up as SAMSUNG_Android in Eject Media and Device Manager had the phone listed under Universal Serial Device. I was able to access the phone on one laptop by selecting Samsung Kies as the connection method (showed up in Explorer under the device type rather than a drive letter) but this did not work on another laptop.
The steps described in "How to connect Android devices to PC with USB Mass Storage Mode" on device-recovery.com worked for me on both Win 8.1 laptops: enable USB Debugging, connect the phone, pull down the status bar, tap on the USB Connected entry and then Mass Storage.
Click to expand...
Click to collapse
What you said will not work for this phone because when you plug it into a windows 8.1 laptop the option to select connect to mass storage in status bar is not there - It just shows the phone as charging
The only way iv found on a windows 8.1 laptop with this issue (note it depends on your hardware to weather you have this problem) is to plug the phone into the laptop then plug any other dongle in - the option to then connect to mass storage suddenly appears in the status bar and you can connect as normal