Did anyone pre order the minute pre orders went up and not charged tax? - Nexus 5X Q&A, Help & Troubleshooting

Ok so I pre ordered the second it went live and my order went through for 32GB carbon 5x and it didn't charge me tax. BUT I had to cancel it because it was shipping to my old address which I forgot to change.... So I called google and they said I would have to cancel the whole order, so I did and re ordered then it was like 4 hours since it went live and then it showed me having to pay $40~ tax.
If I didn't cancel my first order would my order go through and I would not have to pay tax? or would it be the same either way? Did anyone else get a pre order without tax?
View attachment 3500319

Death and taxes....
They taxed both my orders, I cancelled the next day and reordered. 29 bucks (USD). =(

I was being an F5 ninja and preordered immediately and I was charged tax

btort1 said:
Ok so I pre ordered the second it went live and my order went through for 32GB carbon 5x and it didn't charge me tax. BUT I had to cancel it because it was shipping to my old address which I forgot to change.... So I called google and they said I would have to cancel the whole order, so I did and re ordered then it was like 4 hours since it went live and then it showed me having to pay $40~ tax.
If I didn't cancel my first order would my order go through and I would not have to pay tax? or would it be the same either way? Did anyone else get a pre order without tax?
View attachment 3500319
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It all depends in which state you live in. I will being typing my experience with two products from the Google Store
First off, I live in a state where tax is not charged when ordering from Google. So when the Huawei Watch was up to order from the Google Store, I bought it and was not charged tax. I bought the Nexus 5X a couple of weeks later and got charged tax. I was wondering why, but didn't look into it further. Then, I remembered I did not get taxed for the Watch so I tried adding the Watch to my cart and checking out to see if I would get taxed, and I did. I looked at https://support.google.com/store/answer/6160272?hl=en and saw my state not being listed, thus I shouldn't be taxed. I contacted Store support and they confirmed I was not supposed to get taxed. They told me to contact them again once my product ships out so I can be refunded the tax.
TL;DR Possibly a system error. Contact Google

0.0 said:
It all depends in which state you live in. I will being typing my experience with two products from the Google Store
First off, I live in a state where tax is not charged when ordering from Google. So when the Huawei Watch was up to order from the Google Store, I bought it and was not charged tax. I bought the Nexus 5X a couple of weeks later and got charged tax. I was wondering why, but didn't look into it further. Then, I remembered I did not get taxed for the Watch so I tried adding the Watch to my cart and checking out to see if I would get taxed, and I did. I looked at https://support.google.com/store/answer/6160272?hl=en and saw my state not being listed, thus I shouldn't be taxed. I contacted Store support and they confirmed I was not supposed to get taxed. They told me to contact them again once my product ships out so I can be refunded the tax.
TL;DR Possibly a system error. Contact Google
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Ahh I see, I think there was an error the first time and didn't charge me. But I live in California which they do tax, and the old address was in california as well. I could have saved $40 :crying:

Related

Ordered Tilt2 Through Retail Channel Today(Oct. 14)

Yupper.
Sick of waiting, figured I'd give the 611/Retention scheme a try and was surprised when the CSR went ahead and processed my order with no hassles whatsoever. Never even had to do the whole retention thing. Retail price was $350 -$50 loyalty discount w/ waived upgrade fee and $50 MIR(form being snail mailed she said).
Take it for what it's worth...there still isn't an "official release date for retail" and maybe I just got lucky, but there it is.
TreyDizzle said:
Yupper.
Sick of waiting, figured I'd give the 611/Retention scheme a try and was surprised when the CSR went ahead and processed my order with no hassles whatsoever. Never even had to do the whole retention thing. Retail price was $350 -$50 loyalty discount w/ waived upgrade fee and $50 MIR(form being snail mailed she said).
Take it for what it's worth...there still isn't an "official release date for retail" and maybe I just got lucky, but there it is.
Click to expand...
Click to collapse
The core stores will be able to sell the Tilt 2 on the 18th of this month.
On the phone ordering now, but they have to go through their system and not the website. Through retail/611
got mine thru CSR too. ordered it this morning.
I called them, tried to get transferred to retentions but they wouldn't transfer because they said that retentions is an internal department. so I asked the CS rep if I could upgrade to the tilt 2.
I told her I would go to T-mo since they sell the phone for $50 on the win-mo website, so she dropped it to 300, then took an additional 50 off for loyalty. so I paid 250 w/ MIR.
I couldn't wait any longer. ridiculous AT&T. ridiculous.
I ordered mine as well this morning and hoping it will come tomorrow since it is overnight shipping
Just ordered mine!
$350 - 50 MIR, and the CSR was very nice -- she waived my upgrade and Premium shipping fees.
Bit miffed I couldn't get it at the prices some people were getting through Premier -- or sooner, for that matter -- but I'll live.
No one is getting cheaper than that because people are just talking since no one is ready to show the receipt
zelendel said:
The core stores will be able to sell the Tilt 2 on the 18th of this month.
Click to expand...
Click to collapse
What are "core stores"? Are they official At&t retail stores and not "retail partners"?
$125 Got it today
I had already posted this in another thread.
I paid the $350 +TAX will obiously use the $50 rebate. Got FedEx next day shipping for free. Got a $175 credit onto my account to offset the cost of the phone. So my price will be $125 +TAX all said and done. It wasnt very hard to get them to work with me. Since they credited the account not discounting the device I will still get to use the MIR.
Good Luck everyone. Hope to see you get great deals!
vikramdhani said:
No one is getting cheaper than that because people are just talking since no one is ready to show the receipt
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cheaper then what? i got mine for 199.99. i'll show you the receipt when i receive my phone on friday if you want.
Some stores have already gotten tilt 2s in. And some will already sell them before oct. 18th. One store here got 4 in today when I stopped in looking for a case for mine and said they would sell them today. Granted many stores may not see them till the 18th or sell them till then. You can always call around as I did to find out. I ordered mine thru rententions yesterday (I got it today 299.99 free overnight shipping plus a 50.00 mail in rebate =249.99) It all depends what rep you get, what mood there in and how generous they feel.
For those of you who are getting the tilt 2 for ~$249.99, is this with a new 2 year contract??
BzeBwoi said:
For those of you who are getting the tilt 2 for ~$249.99, is this with a new 2 year contract??
Click to expand...
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Yep. That's what I got mine for. I didn't mind re-upping.
Hi,
Just ordered mine from 611/CSR.
Rep I spoke to gave no indication it was not available and I played along, I just want my Tilt2. Got it for $299.99 plus MIR (Had a $50 upgrade credit available)
So should have it in 2 Bus. days.
Thanks for the heads-up.
Picked mine up at a corporate store last night. I did not previously order one or have one on reserve, just called as asked. They said they received a few in their shipment yesterday (10/14 US, 14/10 for those on the other side of the lake).
vwauditech said:
I had already posted this in another thread.
I paid the $350 +TAX will obiously use the $50 rebate. Got FedEx next day shipping for free. Got a $175 credit onto my account to offset the cost of the phone. So my price will be $125 +TAX all said and done. It wasnt very hard to get them to work with me. Since they credited the account not discounting the device I will still get to use the MIR.
Good Luck everyone. Hope to see you get great deals!
Click to expand...
Click to collapse
How did you do that? Did you just ask them straight up or did you have to play some games with them? I'd like to know.
I just picked up my Tilt 2 from a retail store. The lady seemed more than happy to sell it to me. She said they got 3 in and she didn't seem to know anything about the 18th release date.
I did call numerous other stores before I ended up at the one that sold me the phone. One store said they only had the Pure in, another said the release date was the 18th, another said that they got the Tilt 2 in but was unable to sell it at the non-commitment price because they had so little in (I then asked her how long she thought I would have to wait before I could buy it at the non-commitment price, and she said 'about a month').
Anyway, i'm just glad I got the phone. I am loving it. The screen is beautiful and I haven't encountered any issues so far. Totally worth the $499 I paid.
Yay!!
I just got mine last night! I have a family member who works at one store and I know people from the CSR's up to the Reigonal Mgrs. They all have been told to say the 18th...a Sunday?? But they started getting shipments as of yesterday.
Some stores are going to have MS people setup Kiosks and show people the Pure and the Tilt 2.
Now... when to start flashing.
See ya Fuze... it was great while it lasted! 8)
Just confirming.. I ordered my through 611... Did not have to ask for retention.
$199 with the $50 rebate.
Overnight Shipping $14.95
Looking forward to getting the tracking number. Wonder if I will get it on Saturday?
sphinx88 said:
Just confirming.. I ordered my through 611... Did not have to ask for retention.
$199 with the $50 rebate.
Overnight Shipping $14.95
Looking forward to getting the tracking number. Wonder if I will get it on Saturday?
Click to expand...
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What did you say or do to get that price + rebate?

Who Ordered From letstalk?

I placed my order aand its pending Carrier credit check...how long did this take for those who have placed an order?
Do you get charged tax with Let's talk?
It would save me ~$50 on taxes with off-contract GN with the $75vzw code. Can anyone chime in?
You get charged tax if your in California and another state, but I forgot which.
sales tax for texas and california. i got charged approx $17 for being in texas. did anyone get the insurance through them? im not sure if it is worth it. thoughts? i did buy it so i'm just wondering if i should cancel the insurance
Lucky you. It's $65 extra in California. We pay tax on the full price of the phone . I'm hoping amazon will price match
ordered
Ordered mine bout an hour or so ago, still shows carrier check. Facebook code worked, was like 223 with tax, discount, and a $15 gel case.
New line activation, however I have an existing account with my 4g Xoom, so not sure how that'll confuse ole big red.
Hopefully all gets sorted out today and shipped!
I am a little concerned they arent going to be able to keep up with the orders that are coming in. I am still on carrier approval as well. Their chat has like 120 people in line.
yeah, considered that too, heard other websites are already backordered 8-9 days as of last night. So took a chance with these guys. If it aint locked and loaded by tonight, I'll be cancelling and heading to the VZ store.
I agree, they have it listed as in stock, but i highly doubt they had 200+ available.
Ordered mine around 4:30am eastern time, still waiting carrier approval.
Sent from my HTC ThunderBolt using XDA App
mikec86 said:
Ordered mine around 4:30am eastern time, still waiting carrier approval.
Sent from my HTC ThunderBolt using XDA App
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Not good, Either they have a slow updating system, or they arent doing anything on their end.
Doh!
Check your order detail pages...
"Backordered-In Stock on unknown" not sure what that means, but most likley that aint good.
I just got off the phone with them, they are expecting more in tomorrow or saturday. You can cancel over the telephone. They, however, could not tell me if my order is one that would be fullfilled or not. Only that the stock is officially out.
ordered at 6am est, still on carrier approval, chated with online support(complete douches btw), they said carrier approvals take from 2-24 hours, but the way i see it it should arrive to my house sat maybe Monday, then time to call vzw to make sure they didnt change my family plan around
If someone gets past carrier approval please post your update as well as time when you ordered.
Thanks
so much for a deal eh
yeah, thinking I'm gonna have to visit HELL (the verizon store) on my lunch break. I guess its all good though, at least now I'll have it today instead of tomorrow.
Ordered mine from LetsTalk
Ordered from Lets Talk, used the coupon on theverge.com got for 154.99 shipped.
Also My order has passed carrier verification and is set to ship tomorrow and arrive Monday =( Kinda bummed, wanted to play over the weekend.
New Line with Verizon
Edit: Ordered about 1 hour ago EST
Edit # 2: Just changed, Order has been Shipped! Will arrive tomorrow! Yipeee
Order from there, also says backordered. bummer...but i can wait an extra couple days for only 150 bux.
Did yall get charged? I just checked my bank and i was charged.
jngox3 said:
Ordered from Lets Talk, used the coupon on theverge.com got for 154.99 shipped.
Also My order has passed carrier verification and is set to ship tomorrow and arrive Monday =( Kinda bummed, wanted to play over the weekend.
New Line with Verizon
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then i guess Monday is the earliest one would get it , still $100+ savings is worth the wait for few more days
Agreed! =)

Sprint Note 4 shipped?

I have seen where some t mobile customers phones have shipped. I thought I would make a thread so we could keep up with actual shipping times for Sprint.
I pre-ordered from best buys website last week and paid for expedited shipping. I'll post as soon as it ships.
oldpreowner said:
I have seen where some t mobile customers phones have shipped. I thought I would make a thread so we could keep up with actual shipping times for Sprint.
I pre-ordered from best buys website last week and paid for expedited shipping. I'll post as soon as it ships.
Click to expand...
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You will not be able to participate int he $200 trade in - unless to shipped to store.
tarpon6 said:
You will not be able to participate int he $200 trade in - unless to shipped to store.
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Click to collapse
I tried to order in the store on Monday and they told me they were out of pre-orders. I talked to the manager and they are going to give me the $200 gift card when I receive my phone even though I had to have it shipped to my house. I picked up a net 10 smartphone for $20 that day to use as my trade in.
oldpreowner said:
I tried to order in the store on Monday and they told me they were out of pre-orders. I talked to the manager and they are going to give me the $200 gift card when I receive my phone even though I had to have it shipped to my house. I picked up a net 10 smartphone for $20 that day to use as my trade in.
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Good that you have a cooperative manager there! They should since I heard ship to store wasn't an available option when pre-ordering online.
tarpon6 said:
Good that you have a cooperative manager there! They should since I heard ship to store wasn't an available option when pre-ordering online.
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If you pre-ordered be sure and post when yours ships. Thanks
oldpreowner said:
If you pre-ordered be sure and post when yours ships. Thanks
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Click to collapse
I did the pre-order in store, and I'll post when I get the email or call..
Any ideas for a phone to trade in that costs more than 10 dollars?
Sent from my SM-N900P using XDA Free mobile app
I pre-ordered online. I noticed the pre-authorization that Sprint put on my debit card got credited back, so once they put in the actual charge for the device and ship it, I'll make sure to post here.
That's interesting because my charge wasn't a preauthorization. It was a real charge that posted to my american express a day after I made the purchase. I just checked it again and it is still there.
Sent from my SPH-L900 using xda premium
I got the real charge too. No pre-authorizations.
Sent from my SM-N900P using XDA Free mobile app
Patch7 said:
That's interesting because my charge wasn't a preauthorization. It was a real charge that posted to my american express a day after I made the purchase. I just checked it again and it is still there.
Sent from my SPH-L900 using xda premium
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Interesting. I had to pay a down payment with mine (that's what sucks when you have no credit and pay cash for everything in your life). So I paid $250 + estimated sales tax of $53.38, so a total of $303.38. They pre-authed that amount to my debit card. A day later, Sprint changed the order total, as the system charged me too much sales tax. The actual tax owed is $48.60, so the actual total was $298.60, so they credited me the $303.38 and will instead charge the proper $298.60 once the device ships.
sprint pre-order
I pre-ordeed through Sprint on the telephone on Oct 6........still waiting for tracking #
$320.99 has been charged to my debit card
I as well paid the 299 (349 without the credit coming) plus tax upfront the day I pre ordered it. My order went in 4 minutes after the pre orders started and within about 2 minutes it showed up through my bank and cleared just a day later. I expected sprint to charge me for the upgrade fee but they did not yet. Maybe they are waiting for me to actually do the swap.
The T-mobile thread definitely has me wondering if Sprint is sitting on a bunch of Note 4's and just waiting to get them shipped just in time for the 17th. If Sprint ships UPS it will show up in MyUPS and I will get an email. Hoping to see some activity on Monday.
I pre-ordered through best buy and they charged my card the full amount ($903 which includes expedited shipping) but then it wasn't showing on there a couple of days later. I called to make sure my order wasn't cancelled and the best buy rep told me the card would be charged when the phone ships.
I'm supposed to be getting a price match of $720 then a $200 best buy gift card for trading a working smartphone. I hope this works out like the store manager says.
I was in my local Sprint Store today for repair of my wife's G3 and I mentioned that T-mobile users were already getting their Note 4. The first guy said "Impossible, Samsung will not allow it" but the guy in the back room working on someones phone said "Yeh my brother got his a few hours ago" he continued with the possibility that Sprint will start shipping on Monday or Tue for pre-orders in order to guarantee that it will be delivered by the end of the day on release date. So some may get it as early as Wed or as late as Friday. Nothing is for certain as Sprint may wait till Thursday and ship it next day air saver (assuming they use UPS) in which case it could be as late at 8 P.M Friday.
In my opinion I cant see Sprint waiting to the last second. Yes pre-ordering has its advantage of making sure you get your phone in que but I cant see them making it available in stores on Friday morning while the rest of us who pre ordered are just waiting on delivery. I am willing to bet the Wed or Thur delivery is a bit more reasonable. My neighbor did not pre-order but is planning on just walking into sprint when they open on Friday to buy one. Would be a crappy feeling to see him with his Note 4 before me when I ordered it 3 weeks ago.
dat $200 tradein tho
I pre-ordered through Best Buy and called their "mobile hotline" today to check on arrival date and they said it's currently in transit with delivery on the 16th. I'm hoping Best Buy doesn't hold it for a day to be released, but there's potential for people who purchased through BB that'll their device will be a day early.
The sales rep told me (if he knew what he was talking about) when I pre-ordered on sept 26th, first day of allowed pre-order that I would probably be on the second shipment due to the number of orders already placed that day so possibly there is a Oct 15th arrival for the initial group.
When I spoke to Sprint today I got quite the run around. When I check my order, which was placed on the third, It's still sitting in the same state it was at when I originally received the order number. Called this afternoon to ask and was told that Sprint has yet to receive any phones, which I'm sure isn't true, and that all the blame is on Samsung. I asked how T-Mobile customers received their phones and was pretty much ushered off the phone. I was told that the release date was "around" October 17th and was then hung up on.
I don't even care, I assume they'll do right by us, I just hate receiving the BS canned responses.
There is a discussion going on over at the official Sprint forums. Someone who claims to work at UPS says that on Monday he saw the the labels which indicate a Tue Wed ship out. Now I don't work for UPS but I thought that the company who is shipping would do the printing, taping, and sending to UPS. I cant see sprint showing up with 10,000 phones and all the UPS employees having to tape the labels on the boxes before ship. I can see the info being sent electronically though and maybe this person has access to it.
I keep reading that AT&T is shipping Monday night into Tuesday. No word from Verizon or Sprint.
gpvlog said:
There is a discussion going on over at the official Sprint forums. Someone who claims to work at UPS says that on Monday he saw the the labels which indicate a Tue Wed ship out. Now I don't work for UPS but I thought that the company who is shipping would do the printing, taping, and sending to UPS. I cant see sprint showing up with 10,000 phones and all the UPS employees having to tape the labels on the boxes before ship. I can see the info being sent electronically though and maybe this person has access to it.
I keep reading that AT&T is shipping Monday night into Tuesday. No word from Verizon or Sprint.
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If that person works for UPS Supply Chain he may be telling the truth. They warehouse and ship for hundreds of companies.

Best Place To Order From?

I'm looking online since it's been available in the U.S. now and I'm seeing Amazon says there a month delay in delivery but I haven't heard or seen any posts about anyone getting the phone through Asus, Newegg, or anybody else yet.
Which is the best way to get the phone without the delays and the fastest shipping possible?
Sent from my ZTE A2017U using Tapatalk
Directly from Asus. Amazon charges taxes in my state now
Last I checked their website they were out of stock for preorders I have to check them out. Did u pre-order and get yours yet?
Scootro25 said:
Directly from Asus. Amazon charges taxes in my state now
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Click to collapse
Sent from my ZTE A2017U using Tapatalk
Amazon says a month or more as a precaution. It said that before and they had it in stock that night, but quickly sold out.
I ordered from Asus. My only gripe is they never emailed me to say it was in stock, shipping, or a tracking number. It was all listed in my account on their site, but an email would have been nice. I ordered from Asus because I figured they'd ship before anyone but Amazon actually did.
I've ordered from B&H several times and they're excellent.
If I had to choose an order I'd go with Amazon, then B&H, and Asus last. It's worth noting B&H doesn't charge tax in most states so you'll save around $50.
I ordered from Newegg when they were in stock there.
Just checked bnh they don't seem to have it in stock
Sammae7 said:
Amazon says a month or more as a precaution. It said that before and they had it in stock that night, but quickly sold out.
I ordered from Asus. My only gripe is they never emailed me to say it was in stock, shipping, or a tracking number. It was all listed in my account on their site, but an email would have been nice. I ordered from Asus because I figured they'd ship before anyone but Amazon actually did.
I've ordered from B&H several times and they're excellent.
If I had to choose an order I'd go with Amazon, then B&H, and Asus last. It's worth noting B&H doesn't charge tax in most states so you'll save around $50.
Click to expand...
Click to collapse
Sent from my ZTE A2017U using Tapatalk
Where to order in Canada except Amazon.COM and BHphotovideo?
I am also having a rough time tracking this phone down. I tried Newegg when it was in stock to save when I got paid last week. Now not only is it not in stock, it isn't even listed in the website anymore. Amazon is currently only one in but says will take awhile to ship when I got to finish my order so I cancelled. B&H is out so I might end up getting it from ASUS.
BHPhotovideo is available to pre-order.
Newegg is sold out.
Amazon just got more in stock.
And of course, you can order it via Asus's official store.
Just got a email bnh says they are back in stock. Has anyone ordered from them before how reliable are they? From what I've heard they don't charge taxes from your location but I've never ordered through them before
Ascertion said:
BHPhotovideo is available to pre-order.
Newegg is sold out.
Amazon just got more in stock.
And of course, you can order it via Asus's official store.
Click to expand...
Click to collapse
Sent from my ZTE A2017U using Tapatalk
I've ordered allot from B&H over the years, lawless each time. Ordered numerous phones too, included a new 5Z on Thursday which as you mentioned, came back in stock the next day. No Tax outside of NY, free S&H, great seller.
Got an update with Newegg. They are on Back Order now. For awhile they didn't even have it posted unless you had the Item link previously saved. Just FYI
There are 2 on Swappa right now. One is at the astonishing low price of $410.
Just ordered mine this mornin off bnh I'm getting it delivered to my job by 1030 am I paid extra 30 for next day shipping otherwise I would've waited til Tuesday because of the holiday
Sent from my ZTE A2017U using Tapatalk
I just ordered mine from Newegg yesterday, tax free and free shipping. Within an hour or purchasing it, it went back to back order. They must go quick in newegg.

TMO giving $500 trade in for Samsung 9 series

I had actually ordered yesterday direct from Samsung which was giving $350 trade in for the same phone plus $70 for accessories. I just checked my Tmo app and saw this new Promo so I cancelled the Samsung order and put the order in with TMO which is giving the trade in values for purchase of a variety of the new Samsung phones. They charged $88 for taxes and upgrade fee, then give me a $125 credit when the old phone is returned and $375 in monthly bill credits. The bottom line is that I make $37 up from TMO and then have to pay $15 a month for 24 months.
You may or may not be able to use Insider code type 3 from TMO. $200 rebate.
Rakuten is showing a ("up to") 10% rebate on samsung.com.
snowkilts said:
Rakuten is showing a ("up to") 10% rebate on samsung.com.
Click to expand...
Click to collapse
It's only 3% for mobile. But they will match the BestBuy or others price of $100 less.. Ask for it over chat before you checkout...
bkdodger said:
It's only 3% for mobile. But they will match the BestBuy or others price of $100 less.. Ask for it over chat before you checkout...
Click to expand...
Click to collapse
Didn't work for me. Samsung chat said I had to call a phone number for price matching, then the person on the phone said they don't price match.
snowkilts said:
Didn't work for me. Samsung chat said I had to call a phone number for price matching, then the person on the phone said they don't price match.
Click to expand...
Click to collapse
Find out Amazon is 100$ cheaper. I just live chatted with samsung and they rapidly promised to refund me 100$... (I'm in US
snowkilts said:
Didn't work for me. Samsung chat said I had to call a phone number for price matching, then the person on the phone said they don't price match.
Click to expand...
Click to collapse
No way! That rep knew nothing don't give up on it.. Plus if you cancel the order it will ask on it why if you choose better price and name place where you see it cheaper they will offer discount to keep order.. We have done it on other phone orders
counotott said:
Find out Amazon is 100$ cheaper. I just live chatted with samsung and they rapidly promised to refund me 100$... (I'm in US
Click to expand...
Click to collapse
Awesome... Good to hear.. Also check prices guys I know they change at different places I think BB went back up fromy posting...
bkdodger said:
No way! That rep knew nothing don't give up on it.. Plus if you cancel the order it will ask on it why if you choose better price and name place where you see it cheaper they will offer discount to keep order.. We have done it on other phone orders Awesome... Good to hear.. Also check prices guys I know they change at different places I think BB went back up fromy posting...
Click to expand...
Click to collapse
UPDATE: I MAY be getting the price match after all, but its not worth the drama.
A second person on chat told me they were 110% sure they were doing price matching, but you have to order first, then get the match. I went ahead and ordered and called yesterday to get the match, but they said they couldn't see it in their system yet, try later.
Called again today and was told I had to wait until the order was shipped to get the match. Spent about 20 min on the phone with them with nonsense.
After the call I decided to just cancel and buy from Amazon. Samsung's website then offered me 10% off to keep the order, so I said ok (credit applied after shipping). Theoretically I can still call when it ships and get the full price match.
Suggestions to avoid the drama:
1) buy from Samsung for $700, get 3% back from Rakuten, plus $70 instant credit on samsung.com, then cancel the order and accept the 10% rebate, OR
2) buy from Amazon for $600.
snowkilts said:
UPDATE: I MAY be getting the price match after all, but its not worth the drama.
A second person on chat told me they were 110% sure they were doing price matching, but you have to order first, then get the match. I went ahead and ordered and called yesterday to get the match, but they said they couldn't see it in their system yet, try later.
Called again today and was told I had to wait until the order was shipped to get the match. Spent about 20 min on the phone with them with nonsense.
After the call I decided to just cancel and buy from Amazon. Samsung's website then offered me 10% off to keep the order, so I said ok (credit applied after shipping). Theoretically I can still call when it ships and get the full price match.
Suggestions to avoid the drama:
1) buy from Samsung for $700, get 3% back from Rakuten, plus $70 instant credit on samsung.com, then cancel the order and accept the 10% rebate, OR
2) buy from Amazon for $600.
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I'd rather buy from Samsung that's just me... I did the cancel thing after order on my fold 2 and got $100 back credited when they charged me for order once it shipped...if going that way you would usually get email telling you of the credit you will get at shipping... I would still chat them for the full $100 match... Don't know why they giving you such hard time... Ughhh sorry to hear it..
When I cancelled my order with Samsung it just cancelled and I was not offered any discount to continue with the purchase. Samsung was offering $350 trade in for the S9 plus $70 for accessories, which I generally find to be quite expensive at Samsung. So the $500 trade in from TMO gave me $80 more than I would have received from Samsung. Although I also like to buy direct from Samsung, I felt a little burned by them when they dropped the price of the Note 20 Ultra by $200 just three weeks after it was delivered.
When I ordered mine, Samsung told me I had to wait until it shipped. I traded in an iPhone 11 Pro, which took the phone down to $55.00 US. After it shipped I messaged them back, and they told me they couldn't refund more than I paid, so they gave me a $110.00 Samsung Credit code within about 2 hours.
snowkilts said:
UPDATE: I MAY be getting the price match after all, but its not worth the drama.
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SECOND UPDATE: I ended up getting both the 10% ($70) rebate for not cancelling AND the $100 price match, so yay me, I guess. So my final out the door price from Samsung was $530 USD (plus tax). That included the $70 credit at the Samsung store, which I used to buy a case and their little discount fitbit. I also got a 2% rebate from Rakuten and 1.5% from my credit card (Capitol One).
Traded in my OnePlus 6t for $500 trade in discount at T-mobile. Will pay about $9/mth for 2yrs
Once you realize that this device gets left out of their beta program, and their monthly updates. It doesn't looks as nice as it seems. October security patch was launched for all S20 devices, except the S20 FE. Beta program is the same, all S20 family devices except S20 FE. Not so appealing now.

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