Screen Off While Taking Phone Call - Nexus 5X Q&A, Help & Troubleshooting

So I received my 5x this afternoon and enabled Wi-Fi Calling. I took a few call with it on and off. The screen turned off if in low light setting before I put it to my face and even in a bright area, the screen would not turn on when I took the phone away from my face.
Anyone else run into this so far?

happilyaccosted said:
So I received my 5x this afternoon and enabled Wi-Fi Calling. I took a few call with it on and off. The screen turned off if in low light setting before I put it to my face and even in a bright area, the screen would not turn on when I took the phone away from my face.
Anyone else run into this so far?
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Yes http://forum.xda-developers.com/nexus-5x/help/call-settings-t3230578

Related

Anyone else experiencing this when in a call?

I've just noticed that whilst in a call if I move the phone away from my face turning the screen back on then cover the proximity sensor to turn the screen off again the notification light flicks on full brightness as the screen goes off. Anyone else have this?
Take it to be just mine then?
Tung_meister said:
I've just noticed that whilst in a call if I move the phone away from my face turning the screen back on then cover the proximity sensor to turn the screen off again the notification light flicks on full brightness as the screen goes off. Anyone else have this?
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Same here
Sent from my Galaxy Nexus using xda premium

[Q] Phone call disconnects when open screen ??

Hi;
While on a call, the screen will close. While still talking I press the side button to open the screen and the call will disconnect.
How do I correct this?
Thank you.
Same question. Its just stupid, how on earth I`m supposed to wake up screen without disconnecting a call ?!
Go to: settings>Accessibility>un-check-power button ends call
what's funny is i'm pretty sure that this setting is not selected out of the box, so you guys must have went and enabled it yourselves!
rbs_uk said:
Same question. Its just stupid, how on earth I`m supposed to wake up screen without disconnecting a call ?!
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I don't know about yours but my SGN seems to have proximity sensor near the speaker and it seems to turn screen on as soon as I take it away from my ear auto-magically It may "lag", but it's fair enough for me...
Mine did the same thing today. I confirmed the accessibility link cited above was not checked. Proximity sensor is irrelevant, I was on a two hour conference call and speaker using speaker phone mode. Screen times out and shuts down on its own, which also shuts off the prox sensor.

Difficult to turn on screen in dark

Has anyone else noticed that when in a dark area, pressing the main button will turn on the screen but it will then automatically and immidiately turn off?
Several times I've gotten into a battle with the phone only to lose, turning it on and it turns off, then turning it on again and so on...
To compound the issue, in these situations it seems that double tap is signifigantly less responsive to activate the screen as well.
I'm pretty sure this phone is using some sort of facial recognition, it has smart stay doesnt it? I think it has gravity/accelerometer to turn on the screen when you pull it out of your pocket. In the back of my mind I'm thinking that since it cant see me it is shutting off but this doesnt seem consistent...
I'm running stock rom, rooted with twrp. Any ideas?
I have not experienced that. Did your G3 do that out of the box?
Sent from my LG-D851 using Tapatalk
Never heard of it. Screen is set to auto off in 30 seconds. Change it to 2 min and you should be good. If u running without a case then maybe the hand is touching the edges of screen this will also shut screen off in double tap.
BAD ASS G3
sublimaze said:
I have not experienced that. Did your G3 do that out of the box?
Sent from my LG-D851 using Tapatalk
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I didn't notice it until the last week or so. but I kind of feel like that was because I hadn't used the phone that much up until then. I didn't make any major changes to the phone immediately before I started noticing it either, I had already had it rooted for about a week. I feel like the stock rom does have some glitches to it.
The G3 does have a "smart screen" feature that detects your face (Settings > Display). Disable that and see if it helps.
I've not run into this in the dark but have when I try and use my arm band holder when running. The holder covers the ambient light sensor so the phone thinks it was accidentally turned on like in a pocket and shuts right off. Super annoying.
Noticed similar behavior when the phone is in my bike mount at night. Basically it's acting like the proximity sensor is covered. In my bike mount's case, it is covered by a clear screen cover, but normally that doesn't trigger the proximity sensor. But when it's very dark out (not under a street light etc.), it seems to think it's blocked and turns itself off. Annoying.
randyspants said:
I've not run into this in the dark but have when I try and use my arm band holder when running. The holder covers the ambient light sensor so the phone thinks it was accidentally turned on like in a pocket and shuts right off. Super annoying.
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speedrabbit said:
Noticed similar behavior when the phone is in my bike mount at night. Basically it's acting like the proximity sensor is covered. In my bike mount's case, it is covered by a clear screen cover, but normally that doesn't trigger the proximity sensor. But when it's very dark out (not under a street light etc.), it seems to think it's blocked and turns itself off. Annoying.
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Have you tried disabling smart stay as sublimaze recommended?
Apache0c said:
Have you tried disabling smart stay as sublimaze recommended?
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Tried but remains the same... This was the only thread I found concerning this.
Ive had this issue too investigating now
Had that issue when I was using the lock screen face unlock. In the dark it didn't see my face and then it shut off. Setting is in lock screen section
Sent from my G3
gabrielshaste said:
Had that issue when I was using the lock screen face unlock. In the dark it didn't see my face and then it shut off. Setting is in lock screen section
Sent from my G3
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Lol.
I have the same issue EVERY night. Why is that? It's very annoying
Same issue here
it seemed to resolve itself when I factory reset my phone
but after I got my apps reinstalled from my google backup it started again
so it seems like it's a software issue - not sure to which app it is related to
let me know if you find a fix - this is quite annoying
Me too. I've been facing this issue at night, when it's very dark.
Me and my buddy were in the car during a roadtrip and it was very dark, I mean like: No lights outside, no lights inside the car, the double tap feature didn't even work to begin with and whenever I tried to use the "Power Button" It would come on and then suddenly 'boom' Turn off, now this would happen a few times until it stays on. Weird...
I just experienced this myself, first time I've seen it happen in the 30 + G5's that I've sold. If it's in the dark it just doesn't turn on at all. I hope LG is fixing this. I'm about to Factory Reset it right now and hope for the best! Someone else mentioned that this is the only forum that is disccusing this issue. It must be a very few that are effected. I'm testing another one as we speak.
Has this issue been resolved? My friend's G3 also has this issue. Day time no problem. When it is dark the screen wont' stay on.
Same problem, no fix yet
Same problem here - Pointing it at any light and pressing the power button will turn it on. (As will plugging it into power). Tried tinkering with all sorts of settings (face recognition/auto dimming feature/etc) nothing worked. Tried factory reset, that didn't work either.
My issue started after i had my screen replaced (by a shady shop) who probably didn't do a good job of packing it back together....I'm going to see if I can have someone open it up and clean it out a bit..
I have the same issue on my G3. Even if you're under the covers in bed, the thing doesn't turn on until it gets light. It basically doesn't turn on in the dark through double tap and actually not even with the power button. It could become a safety hazard for someone in an emergency situation.
Nahdont said:
I have the same issue on my G3. Even if you're under the covers in bed, the thing doesn't turn on until it gets light. It basically doesn't turn on in the dark through double tap and actually not even with the power button. It could become a safety hazard for someone in an emergency situation.
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I have also same problem. No solution yet.

[Q] Dimming Screen with Palm Not Working?

Anybody else having issues when placing your palm over the screen to dim it? It should turn the screen off and vibrate. I think I only saw that happen once, but I can't seem to get that to work.
Can somebody try it and tell me if it works for you all the time, some of the time, or rarely to never?
Thanks.
I got it working if I turn off the ambient screen setting on the device. You can also use the button too.
Ambient Screen Off
kpjimmy said:
I got it working if I turn off the ambient screen setting on the device. You can also use the button too.
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Click to collapse
Yup, I tried with both, ambient screen on and ambient screen off. No luck. Yeah, I guess I'll just have to use the button, seems faster anyway, or wait until it turns itself off. I guess I was just concerned my ambient light sensor might be defective, haven't had the chance to see if auto-brightness works correctly since it has been raining and cloudy outside and light indoors generally keeps it mid-brightness.
DaPhang said:
Yup, I tried with both, ambient screen on and ambient screen off. No luck. Yeah, I guess I'll just have to use the button, seems faster anyway, or wait until it turns itself off. I guess I was just concerned my ambient light sensor might be defective, haven't had the chance to see if auto-brightness works correctly since it has been raining and cloudy outside and light indoors generally keeps it mid-brightness.
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Did you go to the android wear app and turn off ambient screen? I assume so. Mine turns "off" when I either "palm" it or push the button. I left the ambient screen sensor on and it still turned off for me.
Make sure your palm is touching the screen. If you're just cupping your hand over the screen, it won't work. It's not a "oh, it just turned dark" thing, but more of a "oh, my entire surface is being touched at once" thing.
Touch Screen Palm
jt3 said:
Make sure your palm is touching the screen. If you're just cupping your hand over the screen, it won't work. It's not a "oh, it just turned dark" thing, but more of a "oh, my entire surface is being touched at once" thing.
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Thank you very much, that was it. It works now, operator error.

Display Dimming/Tint Issue

Hi Guys,
This is my first post so apologies in advance if this is not the correct place to ask this question or if I don't particularly explain the issue I'm having properly.
Something incredibly annoying and frustrating is happening with my display every night. I notice that around 7pm each evening, my phone will go from a nice crisp looking display to one with a yellowish/warm hue. It's as if my blue light filter is on but when I check, it's definitely off. I turn it on and nothing changes with the display, but when I turn it off, the display goes back to how it previously was. I am currently using the adaptive screen settings, auto brightness turned off, and blue light filter turned on with the customer schedule of midnight to 9am. I've also tried turning off blue light filter altogether but still run into this issue. It keeps happening every so often in the same night even after I've "corrected it" using the method of turning on and off the blue light filter.
Is this to be expected with the adaptive screen mode? I love how vivid and bright it is during the day, but despise the yellowish tint at night. Could it be possible that the blue light filter is somehow turning on by itself even when I've turned the feature completely off?
I appreciate any assistance. Samsung tech support was not particularly helpful and told me to go to Costco where I purchased it from and return it.
Thanks,
Cam
Have you tried configuring the color balance in the Display settings?
GigaSPX said:
Have you tried configuring the color balance in the Display settings?
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Thanks for your reply. I haven't tried that yet because I figured it didn't matter what setting I adjust it to as the display would automatically change in the evening anyways.
Camron13 said:
Thanks for your reply. I haven't tried that yet because I figured it didn't matter what setting I adjust it to as the display would automatically change in the evening anyways.
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It's strange that even you already turned off Blue Light Filter, it's still making it dim. I find the dimming helpful since it doesn't strain the eyes at night. You could try reflashing the software for the phone.
GigaSPX said:
It's strange that even you already turned off Blue Light Filter, it's still making it dim. I find the dimming helpful since it doesn't strain the eyes at night. You could try reflashing the software for the phone.
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I agree, but I would like for it to be turned on later such as 1 hour before I go to bed.
At 7pm PST this evening (about 15 min ago), the screen regained it's yellow tint again. I turned on the blue light filter, then turned it off to get it back to how it was initially previous to 7pm.
The Samsung support rep asked me to factory reset my phone, but that didn't work either. Would that be similar to flashing the software? I can certainly give it a try but was just wondering if the factory reset essentially did the same thing. I'm really not sure what this could be.
Camron13 said:
Hi Guys,
This is my first post so apologies in advance if this is not the correct place to ask this question or if I don't particularly explain the issue I'm having properly.
Something incredibly annoying and frustrating is happening with my display every night. I notice that around 7pm each evening, my phone will go from a nice crisp looking display to one with a yellowish/warm hue. It's as if my blue light filter is on but when I check, it's definitely off. I turn it on and nothing changes with the display, but when I turn it off, the display goes back to how it previously was. I am currently using the adaptive screen settings, auto brightness turned off, and blue light filter turned on with the customer schedule of midnight to 9am. I've also tried turning off blue light filter altogether but still run into this issue. It keeps happening every so often in the same night even after I've "corrected it" using the method of turning on and off the blue light filter.
Is this to be expected with the adaptive screen mode? I love how vivid and bright it is during the day, but despise the yellowish tint at night. Could it be possible that the blue light filter is somehow turning on by itself even when I've turned the feature completely off?
I appreciate any assistance. Samsung tech support was not particularly helpful and told me to go to Costco where I purchased it from and return it.
Thanks,
Cam
Click to expand...
Click to collapse
It's the custom schedule for the blue filter. You can change it in display settings.
Mr. Orange 645 said:
It's the custom schedule for the blue filter. You can change it in display settings.
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Click to collapse
This does not fix it. I have my custom schedule set to enable at 8:00 and disable at 8:01 but it still turns on at 7pm.
Finally figured it out!!! Go to Google Play Books. Open a book and tap the screen to find the letter A. From there go to settings and turn off the night light. Whew! This has been bothering me for months!! Hth!!
I'm having the exact same issue except I've turned off/on the blue light filter a million times and it doesn't fix it.
I also don't have google play books installed so it's not that. I've tried messing with every "display" setting but nothing fixes it.
My phone did this same thing a couple months ago and when I woke up the next morning, the display was back to normal. Now it just did it again but even though its a day later, my display is still all messed up (not as bright and crisp, has a yellowish hue to it).
Anyone got any other ideas or does this sound like some kind of hardware issue?
I had the same problem specially when I go to sleep at my dark bedroom, my phone is Samsung Note 8, and I just found the solution. Turn your phone to the otherside, look at the main Camera, mine has two cameras, a flash, and a rectangle black sensor at the end. I covered this sensor with a thick black paper that I found from a brochure, taped it in place, and Wala ? no more screen dim.
WOW
Esselman12296 said:
Finally figured it out!!! Go to Google Play Books. Open a book and tap the screen to find the letter A. From there go to settings and turn off the night light. Whew! This has been bothering me for months!! Hth!!
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This has been bothering me for more than a year. I had to get a free book to try it out. Thank you SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO much!!!

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