Apps Won't Launch Anymore - G4 Q&A, Help & Troubleshooting

Hi. There's this app I've been using that suddenly stopped working. It just launches and shows me a black screen. I tried uninstalling and reinstalling the app but it still doesn't work. In my frustration I did a factory reset and the app started working again. The problem is after 1 day it stopped working. And even if I uninstall and reinstall it doesn't launch. Is it a firmware problem of the g4 or something?

prinzhernan said:
Hi. There's this app I've been using that suddenly stopped working.
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What app? Third party? Did you contact the app developer in the first place?

Related

[Q] problems with the camera app force closing

Anytime I try to use the camera app it closes. When I first started the phone it was working but after a couple hours it just stops working
c5nead said:
Anytime I try to use the camera app it closes. When I first started the phone it was working but after a couple hours it just stops working
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I'm having the same problem, but only when opening the camera in portrait mode. If I open it in landscape, it works fine.
same issue
FIX FOUND
mentallo said:
Just ran into this problem where the camera app would FC after launch. The problem is Last Pass and the new app integration they introduced recently. You have to disassociate the camera from Last Pass and the problem is gone. The setting is in the last Pass options.
Sent from HTC One M8 with Tapatalk Pro
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Click to collapse
Having the same issue since I installed all my apps and did play store updates. It only crashes when I go into portrait mode. It works fine as long as I stay landscape.
Tried removing Snapchat, vine, all camera related apps. Closed camera. Deleted cache, clear data.
I thought maybe it was the sd card. That didn't fix it either. I'm stumped. Sending HTC and email.
poison1916 said:
Having the same issue since I installed all my apps and did play store updates. It only crashes when I go into portrait mode. It works fine as long as I stay landscape.
Tried removing Snapchat, vine, all camera related apps. Closed camera. Deleted cache, clear data.
I thought maybe it was the sd card. That didn't fix it either. I'm stumped. Sending HTC and email.
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Click to collapse
I've just found that if I go into the app in landscape mode, go to Settings\Reset to default, then go into portrait, it works fine until the app is closed/reopened.
neilmcd said:
I've just found that if I go into the app in landscape mode, go to Settings\Reset to default, then go into portrait, it works fine until the app is closed/reopened.
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I tried that too, it only works for a few rotates then it dies again.
poison1916 said:
Having the same issue since I installed all my apps and did play store updates. It only crashes when I go into portrait mode. It works fine as long as I stay landscape.
Tried removing Snapchat, vine, all camera related apps. Closed camera. Deleted cache, clear data.
I thought maybe it was the sd card. That didn't fix it either. I'm stumped. Sending HTC and email.
Click to expand...
Click to collapse
This is exactly my problem
I emailed htc from my corporate email so they should get back to me fast
Thanks for that, it isn't a "big" deal now that I realize I can turn the phone and get it to work but it was maddening until I read that here.
Sent from my HTC6525LVW using XDA Premium 4 mobile app
Thanks to @mentallo in this post, it's now fixed for me.
The problem was the new lastpass app integration. To fix it: -
Log into the Lastpass app
Open Preferences
Edit App Associations
Select Camera
Change it to 'Do not show fill window'
Confirmed for me well, thanks for passing it along.
Sent from my HTC6525LVW using XDA Premium 4 mobile app
Made a video about this problem:
http://youtu.be/NAX45e0Hyb0
I too can confirmed that the lastpass app is the culprit.. thanks xda gang!
Nice! saved me from going to verizon and causing a stink!!!
poison1916 said:
FIX FOUND
Having the same issue since I installed all my apps and did play store updates. It only crashes when I go into portrait mode. It works fine as long as I stay landscape.
Tried removing Snapchat, vine, all camera related apps. Closed camera. Deleted cache, clear data.
I thought maybe it was the sd card. That didn't fix it either. I'm stumped. Sending HTC and email.
Click to expand...
Click to collapse
neilmcd said:
Thanks to @mentallo in this post, it's now fixed for me.
The problem was the new lastpass app integration. To fix it: -
Log into the Lastpass app
Open Preferences
Edit App Associations
Select Camera
Change it to 'Do not show fill window'
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Click to collapse
Many thanks for that! It was driving me crazy. I hope LastPass do something about this...
normalnix said:
Many thanks for that! It was driving me crazy. I hope LastPass do something about this...
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Click to collapse
What if I don't have LastPass and never have? Currently, it just shows a black screen in portrait mode but works in landscape. No crashing at least!
bronskrat said:
What if I don't have LastPass and never have? Currently, it just shows a black screen in portrait mode but works in landscape. No crashing at least!
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Click to collapse
same with me; I have no lastpass app
And clear data from the camera app, and re-power to safe mode. But it didn't make work camera app?
Did anyone still couldn't find a solution?
I need an urgent help, please?
maliulusal said:
same with me; I have no lastpass app
And clear data from the camera app, and re-power to safe mode. But it didn't make work camera app?
Did anyone still couldn't find a solution?
I need an urgent help, please?
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Click to collapse
My problem was with a rotate app that I had installed which was interfering with the camera app. I ended up using an app called Rotate by FaMe IT. Auto doesn't work but Forced Auto does work. If you have "Enable per App settings" unchecked, then the stock camera will be black on Portrait mode. I also deselected the "Show Selection Popup".
I bought my m8 yesterday. My camera has never worked. I don't know what to do please help me about it? I have Htc One M8 without camera
m8 camera crashing
I am having the same problem with the camera crashing in portrait mode immediately upon opening the app, but not crashing or at least not crashing right away in landscape mode. I've had my m8 since it came out and have not had any problems until recently. I do not use last pass but do run Roboform. After reading these posts I disabled Roboform and camera works even in portrait mode. Have been trying to find an option in Roboform's settings similar to the last pass fix, but so far nothing. Is anyone familiar with Roboform or have any suggestions? I run Roboform on my laptop as well for easy syncing and never had problems before this. Thx
This is an older thread, but I just ran into the problem, so I figured I would post an update.
My camera started doing this a few days ago, and I started suspecting hardware because I don't have any apps that accessed the camera. Or rather, so I thought. It turns out that the banking app I use can take pictures of checks for deposit, and that after using that app (even if I didn't use the camera) the main camera app would force close. Freezing (or at least not using) the banking app leaves the camera fully functional.
This sounds like a bug in the camera API, not the apps, but if this happens it would be wise to check all installed apps that get used frequently to see if they specify a camera permission.

Selecting Security under settings cause Settings to force close

Is anyone having issues with security setting under personal? When I select it, the settings application force closes with Unfortunately, Settings has stopped. Thanks in advance for any suggestions. Standard Verizon note 4. no root.
Played around a bit and decided to do a settings reset which corrected issue.
Sent from my SM-N910V using XDA Free mobile app
I had the same issue, factory reset fixed it but now 2 days later the problem has returned. Can't access the security settings without it force closing.
Sent from my SM-N910V using XDA Free mobile app
Thanks for the feedback. Reset settings worked for me. Only had to change a few things back from default. Did not have to redo apps. I spoke with Verizon and a patch may be coming in Jan. Some apps and wireless charging have been causing an issue with the security setting.
Sent from my SM-N910V using XDA Free mobile app
Yeah just tried resetting the settings and it didn't fix it for me. Thanks for the suggestion though.
Sent from my SM-N910V using XDA Free mobile app
Problem returned for me last night. This time I had to reset. Did the problem come back again for you?
Resetting the settings didn't work for me and I don't feel like factory resetting my phone every couple days so I guess it's gonna stick around a while.
Sent from my SM-N910V using XDA Free mobile app
I had to start in safe mode to get security settings to open up for me. Not a great long term solution but it worked so I could change the unknown sources setting.
Thanks for the reply, how do you start in safe mode?
These are the instructions for the Note 3 but they work:
With the device powered off, press and hold the Power button until the Samsung Galaxy Note 3 logo appears then release.
With the logo on the screen, press and hold the Volume down button until Safe mode appears in the lower left of the screen then release.
Note This may take up to 45 seconds.
Thanks!
plyle said:
These are the instructions for the Note 3 but they work:
With the device powered off, press and hold the Power button until the Samsung Galaxy Note 3 logo appears then release.
With the logo on the screen, press and hold the Volume down button until Safe mode appears in the lower left of the screen then release.
Note This may take up to 45 seconds.
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Click to collapse
Thank you. Just got this device today, and one of the first things I tried to do was install an app I am testing. It kept crashing trying to get to security. I tried Safe Mode, and it worked great. Thanks again.
KeylanHalfdan said:
Thank you. Just got this device today, and one of the first things I tried to do was install an app I am testing. It kept crashing trying to get to security. I tried Safe Mode, and it worked great. Thanks again.
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No problem. Glad I could help. I was very frustrated with it. Hope they send an update to fix this soon.
Sent from my SM-N910V using Tapatalk
That kept happening to me and I finally figured out a solution! I kept having my apps reinstalled from Google and, whenever an app that I had previously used that required root access was installed, Settings would crash whenever I tried to open Security. So, it was a long process but I reinstalled only those apps that didn't need root access. Afterwards, I kept testing to make sure I could still access Security without the crash and, when something was installed that caused the crash again, I knew which app it was, uninstalled it, and all was fine again. I had to reset the phone 6 times to figure this out but all's good now!
terryr97 said:
That kept happening to me and I finally figured out a solution! I kept having my apps reinstalled from Google and, whenever an app that I had previously used that required root access was installed, Settings would crash whenever I tried to open Security. So, it was a long process but I reinstalled only those apps that didn't need root access. Afterwards, I kept testing to make sure I could still access Security without the crash and, when something was installed that caused the crash again, I knew which app it was, uninstalled it, and all was fine again. I had to reset the phone 6 times to figure this out but all's good now!
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Glad you got it working. Would you be able to tell me what app it was? I have the same problem.
I had so many apps that needed root that it just made sense to not have Google install my apps after resetting. I really can't recall specifically which one it was. What I do suggest, which will take a while but is so worth the time, is to make a list of what's on there now and only reinstall like 3 at a time and then check to make sure that everything's ok. If it is, install a couple more, etc. That way, if one screws it up, you'll know which one to uninstall rather than having to reset it all over again. At least if you do install one that needs root and, therefore, screws it up for you, you can just uninstall that one program. Good luck! Let me know how it goes. ☺
Was finally able to figure this out (for me anyway). Its my S View cover. With the cover off I have no problem getting into security put it back on and it forcecloses. I went to Best Buy and tried 2 others and they both caused the security to forceclose as well.
Was chatting with a Samsung Rep where they remotely control your phone and she came up with the conclusion that it is a bad app and wants me to do a factory reset and add the apps back 1 at a time. I will wait till I flash a ROM and do it then. I am leaning towards that it is a app. If every Note 4 with a S View cover had this issue then it would be more widely known.
I had the S cover and that wasn't the problem. Like I said, it was cos I was having Google automatically install my old apps, some of which were apps that needed root like Titanium Backup, Rom Toolbox, etc.. I was able to put Apex as my home, just not apps that needed root. Titanium is the reason I want root so much. Being able to clean up or delete apps I don't use.
Yes, i had the same problem with my s view cover. Once i took it off, i was able to go back into the security settings.
skillzo1 said:
Yes, i had the same problem with my s view cover. Once i took it off, i was able to go back into the security settings.
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Click to collapse
I figured out the app that was causing the issue for me. I use Nova and also TelsaUnread. I uninstalled Telsa and no more problem even with the S View cover.

HTC Camera

Hi
My HTC camera app stopped working. It's launching but I can't use any buttons or options and very often after few clicks I'm getting message that app crashed. I uninstalled all new apps but still the same.
Has anyone have any suggestions?
Sent from my HTC One_M8 using Tapatalk
Clear the cameras cache. You can also try to uninstall all camera updates... It will reinstall when searching for updates.
Same issue here
I'm also having the same issue with HTC camera app. Noted this situation this morning.
Clear cache does not solve the issue.
Also noted some problems with the screen sometimes not waking up and problems with motion gestures to wake the phone.
Seems to overheat more than usual.
Any ideas?
Cheers
People gets laggy camera after "few days" ago, HTC app "Speak" is making camera laggy and unresponsive. Try uninstalling it and see if problem is solved, for me it worked. I had laggy issue. It's an update, so when you go to apps in settings, go to settings under "Speak" and choose uninstall update.
Fixed! I can confirm that HTC Speak latest update is the guilty part. I suspected that because problems have started after the last update.
In my case just uninstalling the HTC Speak upadates didn´t work.
I first uninstalled the HTC Speak updates, then clear data and cache for the HTC Camera app and rebooted my HTC One M8.
Everything is fine now. Camera works without problems and motion gestures also.
Cheers!
pajoslav83 said:
People gets laggy camera after "few days" ago, HTC app "Speak" is making camera laggy and unresponsive. Try uninstalling it and see if problem is solved, for me it worked. I had laggy issue. It's an update, so when you go to apps in settings, go to settings under "Speak" and choose uninstall update.
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Click to collapse
Confirmed. Thanks
Sent from my Lenovo TAB S8-50F using Tapatalk
pajoslav83 said:
People gets laggy camera after "few days" ago, HTC app "Speak" is making camera laggy and unresponsive. Try uninstalling it and see if problem is solved, for me it worked. I had laggy issue. It's an update, so when you go to apps in settings, go to settings under "Speak" and choose uninstall update.
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Click to collapse
This is why i love the internet
Been having this problem only since this morning. Camera ultra laggy & unusable, plus unable to unlock or wake the screen with motion launch!
I messaged HTC..no reply (surprise) So i was thinking of doing a factory reset..but i thought i'd check on here first.. and right there is someone with the answer to my problem.
Thanks SO much :good: you saved me having to reset my phone, and then the 'getting everything back on it' problem.
I've found solution after I reset But glad I could help! ch

Google app not working in background after Nougat

Hi all,
After updating my unrooted OP3 to official Nougat, I am noticing that Google app can no longer run in the background. That is, any Google Now or Google search that I do in the phone dissappears from the multi-tasking windows as soon as I navigate away!
I tried clearing Google app's cache, data, opted out of the beta program. Doing so does get the app to run in the background as it should but only for a few minutes before the issue persists.
I reported the issue as a bug to OnePlus days ago but no response yet!
Can anyone help with this please?
try removing google from aggressive dose. go to battery, click the three dots on top right side and you can disable aggressive dose from there.
bonham1988 said:
try removing google from aggressive dose. go to battery, click the three dots on top right side and you can disable aggressive dose from there.
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Click to collapse
Thanks.
Aggressive dose isn't enabled.
Actually, I have even tried freezing the app from the multi-tasking windows (clicking the lock toggle at the tip right corner of Google app window) and even that doesn't work.
a77med said:
Thanks.
Aggressive dose isn't enabled.
Actually, I have even tried freezing the app from the multi-tasking windows (clicking the lock toggle at the tip right corner of Google app window) and even that doesn't work.
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Click to collapse
The lock toggle is useless. Half of the time apps are cleared even after that lock. But still your situation seems quite odd. Are you using updated version and if your rooted you can try uninstalling the app and reinstalling it.
Sent from my OnePlus3 using XDA Labs
bonham1988 said:
The lock toggle is useless. Half of the time apps are cleared even after that lock. But still your situation seems quite odd. Are you using updated version and if your rooted you can try uninstalling the app and reinstalling it.
Sent from my OnePlus3 using XDA Labs
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Click to collapse
The thing is that I'm not rooted. First phone not to touch since the Galaxy S ?.

Camera Crashing

Has anyone had an issue where the phone cant connect to the camera?
It started with Snapchat where i get a black screen with a message saying "cannot find camera, please reset the phone"
After i go into the stock camera app and i get the same black screen. The only way to fix is by restarting the phone.
I've tried to factory reset but that didn't solve anything
Thanks for any help!
Which camera app did you install? 1st suggestion would be to remove that app and reboot
Sent from my SM-G988U1 using Tapatalk
tdevaughn said:
Which camera app did you install? 1st suggestion would be to remove that app and reboot
Sent from my SM-G988U1 using Tapatalk
Click to expand...
Click to collapse
Im using the stock one
The only other camera stuff i use is snapchat
Snapchat is a twat of an app had it on my s9 it ran extremely hot and knackered my screen up had to send off to be fixed, not had this issue though or heard of it
russellcausier said:
Snapchat is a twat of an app had it on my s9 it ran extremely hot and knackered my screen up had to send off to be fixed, not had this issue though or heard of it
Click to expand...
Click to collapse
ya its a **** app but i do use it alot
Adam579 said:
Has anyone had an issue where the phone cant connect to the camera?
It started with Snapchat where i get a black screen with a message saying "cannot find camera, please reset the phone"
After i go into the stock camera app and i get the same black screen. The only way to fix is by restarting the phone.
I've tried to factory reset but that didn't solve anything
Thanks for any help!
Click to expand...
Click to collapse
Yup, I've experienced same problem. Requires for me to restart phone.
Majin101 said:
Yup, I've experienced same problem. Requires for me to restart phone.
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Click to collapse
same here, frequent user as a college student.
utterly trash app that can knock a $1400 phone

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