Asus Zenfone 2 ZE551ML - ZenFone 2 Q&A, Help & Troubleshooting

Well, double whammy, one problem resulting from trying to fix the other.
I was having screen problems where the lower half of my screen would take a long time to refresh and followed a post to wipe the partition cache hoping to help the issue.
Well, not sure what happened with that (since I couldn't see the loading or anything because of the screen issue) but after half an hour I rebooted my phone and now it boots into an error (android logo error).
I tried flashing firmware back on and it didn't help.
Any possible assistance?
The only thing I can access is the bootloader and nothing else currently

GlitchZenfone2 said:
Well, double whammy, one problem resulting from trying to fix the other.
I was having screen problems where the lower half of my screen would take a long time to refresh and followed a post to wipe the partition cache hoping to help the issue.
Well, not sure what happened with that (since I couldn't see the loading or anything because of the screen issue) but after half an hour I rebooted my phone and now it boots into an error (android logo error).
I tried flashing firmware back on and it didn't help.
Any possible assistance?
The only thing I can access is the bootloader and nothing else currently
Click to expand...
Click to collapse
Hello,
Thanks for using XDA Assist.
Moving your thread to Zenfone 2 Q&A,Help and Troubleshooting.Experts there may be able to help you
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[Q] Unresponsive Screen + Bootloop

I brought my phone in to have the charger port replaced. It worked fine ad then all of a sudden the phone boots up, stays booted for a minute and then reboots. also the screen is unresponsive.
I have used a gnex kit to get into CWM and erase cache and dalvik cache and fix permission and the problem is not resolved.
with out the gnex kit i can't even get into CWM and all i get is a little droid guy with an open stomach hatch with a red mark.
i would erase all data and factory reset as a last option but i have some work photos on the device that are extremely important for me to extract. I should also mention that with the CWM kit I am unable to find the files I wish to pull yet for the few seconds I am able to boot into android my photos are there in the album.
can someone please help me find a way to extract those files so I can try to wipe the device and move on?
cardozanick said:
I brought my phone in to have the charger port replaced. It worked fine ad then all of a sudden the phone boots up, stays booted for a minute and then reboots. also the screen is unresponsive.
I have used a gnex kit to get into CWM and erase cache and dalvik cache and fix permission and the problem is not resolved.
with out the gnex kit i can't even get into CWM and all i get is a little droid guy with an open stomach hatch with a red mark.
i would erase all data and factory reset as a last option but i have some work photos on the device that are extremely important for me to extract. I should also mention that with the CWM kit I am unable to find the files I wish to pull yet for the few seconds I am able to boot into android my photos are there in the album.
can someone please help me find a way to extract those files so I can try to wipe the device and move on?
Click to expand...
Click to collapse
With factory reset your sdcard will not be touched. You will have all your files (unless youre in stock recovery I think). You can use adb pull /sdcard/ to get all youre files.
Sent from my Galaxy Nexus using XDA Premium HD app
mrgnex said:
With factory reset your sdcard will not be touched. You will have all your files (unless youre in stock recovery I think). You can use adb pull /sdcard/ to get all youre files.
Sent from my Galaxy Nexus using XDA Premium HD app
Click to expand...
Click to collapse
so what you're saying is if I boot into CWM with the kit, do a factory reset, all my photos will be there? can you please elaborate?
cardozanick said:
so what you're saying is if I boot into CWM with the kit, do a factory reset, all my photos will be there? can you please elaborate?
Click to expand...
Click to collapse
Yes that is correct. You can wipe everything as long as you dont wipe /sdcard. I am not a 100% sure since you are on stock but I know sure for 99%. Google is your friend
Sent from my Galaxy Nexus using XDA Premium HD app
mrgnex said:
Yes that is correct. You can wipe everything as long as you dont wipe /sdcard. I am not a 100% sure since you are on stock but I know sure for 99%. Google is your friend
Sent from my Galaxy Nexus using XDA Premium HD app
Click to expand...
Click to collapse
Alright,
alright, we have 50% success!
I was able to get all the files off that I was looking to get, albeit during 20 second intervals in which the phone would allow me to before rebooting....
which brings me to my next point - Phone is stuck in bootloop after following (successfully) this guide to flash stock and unroot which, needless to say, seems strange to me.
Now I supposedly have a fully formatted i9250 maguro with a fresh flash of stock running and i'm stuck in a boot loop which if i leave sitting long enough will eventually get to the "Welcome" [choose your language] screen with an unresponsive display panel until it reboots after about 30 seconds.
please help.
EDIT: I flashed the Factory Image Android 4.2.2 (JDQ39) and still stuck in bootloop with unresponsive screen. maybe this is better as a paperweight??
cardozanick said:
Alright,
alright, we have 50% success!
I was able to get all the files off that I was looking to get, albeit during 20 second intervals in which the phone would allow me to before rebooting....
which brings me to my next point - Phone is stuck in bootloop after following (successfully) this guide to flash stock and unroot which, needless to say, seems strange to me.
Now I supposedly have a fully formatted i9250 maguro with a fresh flash of stock running and i'm stuck in a boot loop which if i leave sitting long enough will eventually get to the "Welcome" [choose your language] screen with an unresponsive display panel until it reboots after about 30 seconds.
please help.
EDIT: I flashed the Factory Image Android 4.2.2 (JDQ39) and still stuck in bootloop with unresponsive screen. maybe this is better as a paperweight??
Click to expand...
Click to collapse
Thats strange. But you have your files and you are on completely stock unrooted. If you still have warranty you can send it back. Maybe you can try this: http://xda-university.com/as-a-user/how-to-recover-from-a-bootloop
Sent from my Galaxy Nexus using XDA Premium HD app
Strange Fix reveals deeper issue
good news and bad news
Alright, so I have swapped the motherboard with an old gnex i had laying around that has a broken screen that wouldn't turn on at all..
I found out that the motherboard on the old phone must be dead because it won't work in the newer phone so I put the guts of the newer on into the broken screen phone and it worked perfectly - albeit with a huge crack in it. so i then thought maybe the issue was solved and put the guts that worked back into the original phone and it is unresponsive and reboots... I've come to the conclusion that the screen is the issue on that device.
but is this fixable??? i have taken the whole thing apart and can't see how that screen could be shorting the device and cause it to reboot nor can i understand why it wouldn't be responsive to the touch for no reason.
anybody have a clue how i can fix that?

HTC Desire Bootloop + Recovery Freeze

Hi all,
I have been reading through this forum and some other links trying to solve my problem, but I haven't managed to find the answer. There seems to be a lot of very similar issues though, which makes it all the more frustrating.
A friend and I got my HTC Desire to S-OFF and flashed a custom ROM onto it over two years ago, and it was working perfectly well. After a while I noticed that the phone got very hot with extended use, and often reset itself, which I believe is a fairly common thing. Then suddenly one time, it reset and got stuck in a bootloop. The HTC splash screen just came up for about 30 seconds, then a black screen, then the HTC splash again, repeatedly. I can get into HBOOT, but when I select RECOVERY, the HTC splash screen comes up and stays up. Also, seemingly randomly, whenever the HTC splash screen comes up, sometimes it decides to vibrate seven times, other times only once. I forgot about the phone after I upgraded, but now I'd like to get the phone up to working order to play around with.
As I said, this all seems familiar from other posts, but none of them solve my problem. I've tried reflashing various HBOOT and recovery images in fastboot as is often suggested, none of which change the situation. I've also tried flashing the recovery in HBOOT using the .zip version, which still changes nothing. I'm wondering if a hardware problem could explain the issues I'm having, following the repeaded overheatings, but I'd expect an error to pop up when flashing the recovery image.
I feel like the problem is either a serious hardware failure, or I'm overlooking something critical in the flashing process. I apologise if there is an exact post already open that solves this. Any hints that could help would be great.
Oops
Sorry, I meant to post this in the Q&A section, not here.
Guffmeister said:
Hi all,
I have been reading through this forum and some other links trying to solve my problem, but I haven't managed to find the answer. There seems to be a lot of very similar issues though, which makes it all the more frustrating.
A friend and I got my HTC Desire to S-OFF and flashed a custom ROM onto it over two years ago, and it was working perfectly well. After a while I noticed that the phone got very hot with extended use, and often reset itself, which I believe is a fairly common thing. Then suddenly one time, it reset and got stuck in a bootloop. The HTC splash screen just came up for about 30 seconds, then a black screen, then the HTC splash again, repeatedly. I can get into HBOOT, but when I select RECOVERY, the HTC splash screen comes up and stays up. Also, seemingly randomly, whenever the HTC splash screen comes up, sometimes it decides to vibrate seven times, other times only once. I forgot about the phone after I upgraded, but now I'd like to get the phone up to working order to play around with.
As I said, this all seems familiar from other posts, but none of them solve my problem. I've tried reflashing various HBOOT and recovery images in fastboot as is often suggested, none of which change the situation. I've also tried flashing the recovery in HBOOT using the .zip version, which still changes nothing. I'm wondering if a hardware problem could explain the issues I'm having, following the repeaded overheatings, but I'd expect an error to pop up when flashing the recovery image.
I feel like the problem is either a serious hardware failure, or I'm overlooking something critical in the flashing process. I apologise if there is an exact post already open that solves this. Any hints that could help would be great.
Click to expand...
Click to collapse
Might be an overheating issue. Try putting your phone in the freezer for about 10 minutes, with the battery taken out , then try to boot.
Hi, thanks for your response. I saw you posted a similar comment in the Q&A section.
I'll give it a go. I'll also try flash the RUU as you suggested in that same post if that doesn't work. How exactly does putting the HTC in the freezer help? I can understand if it was still hot from being on a lot, but it's been sat on a shelf for well over a year switched off.
Guffmeister said:
Hi, thanks for your response. I saw you posted a similar comment in the Q&A section.
I'll give it a go. I'll also try flash the RUU as you suggested in that same post if that doesn't work. How exactly does putting the HTC in the freezer help? I can understand if it was still hot from being on a lot, but it's been sat on a shelf for well over a year switched off.
Click to expand...
Click to collapse
Well, it takes a lot less time for it to heat from 24°C than from -10°C.

I think I bricked my tablet

My tablet is the WiFi only version. I had it unlocked and rooted previously.
So I downloaded the new 5.1.1 images, intending to finally switch to Lollipop, and I kept getting the "missing system.img" error when trying use the batch scripts.
So I found this guide:
http://www.talkandroid.com/guides/b...-lollipop-factory-image-on-your-nexus-device/
And tried to follow it to the letter.
Sadly, once I flashed the boot.img, the device wouldn't boot anymore and it won't show up in fastboot and adb.
I also can't seem to boot it into recovery mode. My volume down button is finicky so perhaps I'm not trying hard enough?
Is there anything that can be done?
Edit: Okay, I was being an easily-panicky moron. Stupid key. Must have tried it like 10+ times till it acknowledged my press.
All is fine... I think. Once it finishes optimizing a crap-load of apps.
So, after optimizing everything works fine?
Indeed it does. Marvellously.
Rooted, enjoying the latest of Android and even helped pinpoint the source of a long-standing problem I had with brightness.
It may even help battery life.
Same Problem still exists for me
I have the wifi only version and I seem to be at a loss now.
I cannot get into recovery no matter how many times I try
PC recognises device but as APX
Screen appears to be stuck on an image of Andy stood upright with a sort of hexagonal wire frame rotating in his belly with "erasing" underneath. Stays this way for hours/days and does not change. Have looked through all sorts of forums for help or do you guys think I should just give up??
ANY Help at all would be greatly appreciated
It seems that your device is toast Maybe your NAND storage is faulty and you will need to purchase a new mainboard
tommygraham429 said:
I have the wifi only version and I seem to be at a loss now.
I cannot get into recovery no matter how many times I try
PC recognises device but as APX
Screen appears to be stuck on an image of Andy stood upright with a sort of hexagonal wire frame rotating in his belly with "erasing" underneath. Stays this way for hours/days and does not change. Have looked through all sorts of forums for help or do you guys think I should just give up??
ANY Help at all would be greatly appreciated
Click to expand...
Click to collapse
I had a booting problem as well but i was able to fix it with nexus root toolkit

Sm-T800 stuck at Samsung logo start screen

I'll preface this by saying I have searched the forums here and after reading a few threads about similar problems to mine, I haven't been able to find a solution. So, I'm making a new thread in the hopes you fine individuals will be able to help me troubleshoot what's going on.
The problem:
I was running CM 12 on my T800 for a while, but after some bugs and random reboot issues, I decided to give the new IronRom a shot. I went ahead and flashed it through TWRP and everything went swimmingly. I was able to set up the tablet and use it for a while. However, two days ago when my wife was using the tablet, it randomly restarted while she was using it and then froze at the Samsung startup screen. It would show the screen, then blink to black like the tablet had restarted, show the screen and repeat this about 4 or 5 times before freezing at the Samsung start screen.
What I have tried doing:
First thing I tried was home+power+volume up to get into TWRP and do a wipe and start over. But I cannot get into recovery. Once the tablet is frozen the only way to get it to restart is with a hard reset power+volume down, nothing done after that seems to make any difference.
Second, I realized I could still get into download mode, so using ODIN I tried going back to stock. Flashed the stock rom for my region but when Odin is done with the initial flash, it reboots the tablet and everything is the same. Frozen at the Samsung screen.
I've tried flash TWRP again, but once the tablet reboots after download mode, it just freezes at the Samsung screen.
Any suggestions at this point would be welcome.
last time i had this same trouble but on my T705. I had to wipe everything including the internal storage. only then the device boot properly.
edan1979 said:
last time i had this same trouble but on my T705. I had to wipe everything including the internal storage. only then the device boot properly.
Click to expand...
Click to collapse
I would love to be able to, but as I said in the original post, I can't get the tablet to enter recovery, so I can't wipe it. The only thing I can get it to do is boot into download mode.
Hi, sorry to be that guy who bumps threads, but I'm still sitting here with a tablet I can't use and no more ideas on what I can do to fix it. I'd really appreciate any ideas at this point. Thanks again!
Drschplatt said:
Hi, sorry to be that guy who bumps threads, but I'm still sitting here with a tablet I can't use and no more ideas on what I can do to fix it. I'd really appreciate any ideas at this point. Thanks again!
Click to expand...
Click to collapse
I had similar experience, and even started downloading official samsung image, with odin etc. However it looks like I was able to enter recovery if rebooting using the following sequence:
- power-vol_down-home combination until the screen goes black
- moving finger from volume-down to volume-up
-> waiting a few seconds (less than 10) until recovery screen shows up.
Then I just reinstalled the good old cm 12.1 (instead of the failing lineageos 14.1), and then all happy again.
Drschplatt said:
Hi, sorry to be that guy who bumps threads, but I'm still sitting here with a tablet I can't use and no more ideas on what I can do to fix it. I'd really appreciate any ideas at this point. Thanks again!
Click to expand...
Click to collapse
Hallo.
Try this https://forum.xda-developers.com/ga...k-disaster-t2838473/post54618555#post54618555.
It work for me, when i have similar problem.
Carlosk1966 said:
Hallo.
Try this https://forum.xda-developers.com/ga...k-disaster-t2838473/post54618555#post54618555.
It work for me, when i have similar problem.
Click to expand...
Click to collapse
Thanks for the link. I tried it but never could get the tablet turned off to see the battery icon. When I used the method in the link it just returned to the Samsung Galaxy Tab S startup screen
Drschplatt said:
Thanks for the link. I tried it but never could get the tablet turned off to see the battery icon. When I used the method in the link it just returned to the Samsung Galaxy Tab S startup screen
Click to expand...
Click to collapse
Well that is not good. Like i said, it allways work for me, when i get bootloop.

OnePlus 3 Black screen with white led on

Hi All,
Opening a new thread bcz I didn't find any solution anywhere for this particular problem , if available pls redirect me.
So I am facing strange issue with my OnePlus 3. One day suddenly my phone slowed down and then followed by black screen. I was using havoc os based on pie back then.
I rebooted and phone worked for 2-3 mins and again I faced the same issue..so I thought it might be something with the rom.
I switched to stock rom and even locked the bootloader , still faced the same issue. My phone works fine in recovery and bootloader mode and I don't face black screen there.
Now I installed pixel experience rom Android 10 and facing the same issue it works for 2-3 minute and then I get the black screen followed by white led..also my phone works very slow during that 2-3 minute time.
I don't think it's a hardware issue as I am not having problem in recovery or fastboot mode, correct me if I am wrong.
If anyone knows the solution please reply to this thread..will appreciate.
Thanks ?
saurs94 said:
Hi All,
Opening a new thread bcz I didn't find any solution anywhere for this particular problem , if available pls redirect me.
So I am facing strange issue with my OnePlus 3. One day suddenly my phone slowed down and then followed by black screen. I was using havoc os based on pie back then.
I rebooted and phone worked for 2-3 mins and again I faced the same issue..so I thought it might be something with the rom.
I switched to stock rom and even locked the bootloader , still faced the same issue. My phone works fine in recovery and bootloader mode and I don't face black screen there.
Now I installed pixel experience rom Android 10 and facing the same issue it works for 2-3 minute and then I get the black screen followed by white led..also my phone works very slow during that 2-3 minute time.
I don't think it's a hardware issue as I am not having problem in recovery or fastboot mode, correct me if I am wrong.
If anyone knows the solution please reply to this thread..will appreciate.
Thanks
Click to expand...
Click to collapse
Hallo saurs94
I had the same problem.
the following helped me:
boot in recovery
System deleted
flash oxygenos-9.0.6-firmware-3.zip
flash lineageos-17.1-xxx (I had the firmware and the current nightly saved on sd-card)
reboot to system
I hope I could help you
wollez said:
Hallo saurs94
I had the same problem.
the following helped me:
boot in recovery
System deleted
flash oxygenos-9.0.6-firmware-3.zip
flash lineageos-17.1-xxx (I had the firmware and the current nightly saved on sd-card)
reboot to system
I hope I could help you
Click to expand...
Click to collapse
Thanks for the reply, by delete u mean wipe right?
i am wiping the system, cache, dalvik and data and installing..lets see
hope it works
saurs94 said:
Thanks for the reply, by delete u mean wipe right?
i am wiping the system, cache, dalvik and data and installing..lets see
hope it works
Click to expand...
Click to collapse
Sorry to say but it's still not working..while performing the lineage os setup, it became unresponsive (at wifi selection) and then black screen followed by white led.
i'm frustrated by this
Does anyone gonna help me?
saurs94 said:
Does anyone gonna help me?
Click to expand...
Click to collapse
Execute an EDL flash to completely restore your device to regular state https://forum.xda-developers.com/oneplus-3/how-to/op3-collection-unbrick-tools-t3896722
Will try..thanks?
This is same as found in Nexus 5x, Nexus 6P especially
Problem of high performance core in cpu section
A customized boot image
&
Kernel
Both at a time or boot.image will most probably fix it.
Currently facing same issue with op3 running LOS 10
pixelized screen then freeze. On force or hard re-start(no reset) stuck of 1+ logo.
Then white LED Light (indicator or notification light)
Im trying LOS's low performance mode in
Settings> Battery > Battery Savor & Performance> Battery profile.
Hope so it will fix this issue.
Otherwise I'll try any kernel with "Under clocking cpu & gpu profiles"
Share your experience thanks.
PierreVicquery02 said:
Execute an EDL flash to completely restore your device to regular state https://forum.xda-developers.com/oneplus-3/how-to/op3-collection-unbrick-tools-t3896722
Click to expand...
Click to collapse
I tried the hard brick method but it's still not working, phone got booted into system and while setup again it got stuck and restarted followed by a white led, restarted the phone and it's same.
Guess it's hardware issue :crying:
AlahmadPR said:
This is same as found in Nexus 5x, Nexus 6P especially
Problem of high performance core in cpu section
A customized boot image
&
Kernel
Both at a time or boot.image will most probably fix it.
Currently facing same issue with op3 running LOS 10
pixelized screen then freeze. On force or hard re-start(no reset) stuck of 1+ logo.
Then white LED Light (indicator or notification light)
Im trying LOS's low performance mode in
Settings> Battery > Battery Savor & Performance> Battery profile.
Hope so it will fix this issue.
Otherwise I'll try any kernel with "Under clocking cpu & gpu profiles"
Share your experience thanks.
Click to expand...
Click to collapse
Thing is i cant go to setting and do the steps..if any kernel in particular works for you , please share with me.
Thanks

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