I purchased a water damaged Nexus 5x, took the time to tear it down, clean the board and connections. It's back to life! The problem is, as with most any water damaged phones, the battery is in need of replacement. Looking around my usual channels (ebay, google) I'm not able to find any. The exception at the moment is one listing in the US for an absurd $90, and another in Spain for a slightly reasonable $35, but with $15 shipping. Anybody around here know where a more affordable replacement can be procured?
If you haven't one yet then here you go. http://www.repairsuniverse.com/lg-nexus-5x-battery-replacement.html I use them and this alot. http://www.etradesupply.com/
Infekxion said:
If you haven't one yet then here you go. http://www.repairsuniverse.com/lg-nexus-5x-battery-replacement.html I use them and this alot. http://www.etradesupply.com/
Click to expand...
Click to collapse
I appreciate the link, but that battery is the BL-T9 for the Nexus 5 haha. I probably did come across those places during my intense googlin'. I'd be interested in knowing if the battery is interchangeable in some relatively easy way. But that, too, is hard information to come by.
illitero said:
I'd be interested in knowing if the battery is interchangeable in some relatively easy way. But that, too, is hard information to come by.
Click to expand...
Click to collapse
In my opinion it is relatively easy in a sense that it's possible without too much effort. However it is not easy to the point where it's something that you're going to be able to do on the fly. I would plan on 5-10 minutes to change the battery. See the ifixit teardown of the Nexus 5X, you should be able to figure it out that way.
illitero said:
I appreciate the link, but that battery is the BL-T9 for the Nexus 5 haha. I probably did come across those places during my intense googlin'. I'd be interested in knowing if the battery is interchangeable in some relatively easy way. But that, too, is hard information to come by.
Click to expand...
Click to collapse
Sorry about that, I guess my edit didn't go through in time.
illitero said:
Anybody around here know where a more affordable replacement can be procured?
Click to expand...
Click to collapse
Search for'LG Nexus 5X Battery' at fixez.com (with a 'z' at the end) for $25.00
Also search for 'Nexus 5X Water Test 'on youtube first though.
What did you pay for your water damaged phone?
cabracorax said:
Search for'LG Nexus 5X Battery' at fixes.com $25.00
Also search for 'Nexus 5X Water Test 'on youtube first though.
What did you pay for your water damaged phone?
Click to expand...
Click to collapse
that site doesn't exist; it shows the domain is for sale.
illitero said:
that site doesn't exist; it shows the domain is for sale.
Click to expand...
Click to collapse
sorry, should be fixez.com with a 'z'. i editted my original post.
cabracorax said:
sorry, should be fixez.com with a 'z'. i editted my original post.
Click to expand...
Click to collapse
"Holy crap..." I uttered to myself as I looked it up, hahaha. U.S. based, reasonably priced, AND in stock! You are my hero :3 Thank you so much!
I haven't ordered from them, and there is no picture, so hopefully it works out for you.
cabracorax said:
I haven't ordered from them, and there is no picture, so hopefully it works out for you.
Click to expand...
Click to collapse
I did a quick lookup. While they've got a few negative reviews on the BBB website, the people are complaining about poor customer service in the event of issues with the parts. So at least people are getting parts from them. Everything else seems legitimate enough. They accept paypal, so I'm confident enough to try. Thanks again, I looked and looked for hours and couldn't find anything in the US, let alone under $40 after shipping.
What did you pay for your water damaged phone? I had an opportunity to buy a previously submerged 5x for $120, but that seemed a lot for a potential paperweight.
cabracorax said:
What did you pay for your water damaged phone? I had an opportunity to buy a previously submerged 5x for $120, but that seemed a lot for a potential paperweight.
Click to expand...
Click to collapse
I'm sorry, I just now saw you already asked that. I lucked out and got mine for $80. Complete gamble, but I had a good feeling about it. Wouldn't power up, but after cleaning off a few corrosion spots it fired up. Now behavior points to the battery needing replaced and I'll be good to go.
Sorry to burst your bubble, but fixez is bull**** for that battery right now. I saw your post and had to recover my password to reply to you but I am so annoyed by that company that I had to reply. So I watered my 5x a couple weeks ago and dried it out but it would not charge. So I figure it's the battery. Looked online, ebay has one from spain, one US guy has a used one for 60 bucks, fixez has them, and then some sites in the UK and Germany. I put an order in with fixez, and then a day later got my shipping confirmation yay!! on my way to getting back in business!! Then the next day I get a call and email saying that the item is backordered and should be in stock in a bout a week. I emailed back and told them that their site still has it shown as in stock and I asked them if they ever had the item in stock, and if they have ever actually shipped this item before. They ignored my questions and said we should have it in 7 days. 8 days later I emailed them and asked what is up and reminded them again that their website still lists it as in stock. They said they would let the tech guys know about the website error, but that the item should be available in a couple days.
Well I emailed them again with the same thing: that their site still has it shown as in stock and I asked them if they ever had the item in stock, and if they have ever actually shipped this item before. And I also asked for a "real" time estimate. I then got the same email and phone call that said that the item is back ordered and that they expect it in stock in about a week. So it went from "in stock", to "about 7 days", to a "couple days", back to "7 days" and the website still says it's in stock. So I ordered from rounded.com (total plus shipping came out to $35.24) and canceled my order with fixez, and now I wait to see if that works out. Rounded has emailed me to let me know that my order has been completed, but I was given no tracking number. If I had just ordered from rounded.com instead of fixez, I would already have my new battery by now. The refund from fixez came through right away.
Hope this helps.
illitero said:
I did a quick lookup. While they've got a few negative reviews on the BBB website, the people are complaining about poor customer service in the event of issues with the parts. So at least people are getting parts from them. Everything else seems legitimate enough. They accept paypal, so I'm confident enough to try. Thanks again, I looked and looked for hours and couldn't find anything in the US, let alone under $40 after shipping.
Click to expand...
Click to collapse
Thanks for the warning. I'm glad you got your refund fast.
iamdumb said:
Sorry to burst your bubble, but fixez is bull**** for that battery right now. I saw your post and had to recover my password to reply to you but I am so annoyed by that company that I had to reply. So I watered my 5x a couple weeks ago and dried it out but it would not charge. So I figure it's the battery. Looked online, ebay has one from spain, one US guy has a used one for 60 bucks, fixez has them, and then some sites in the UK and Germany. I put an order in with fixez, and then a day later got my shipping confirmation yay!! on my way to getting back in business!! Then the next day I get a call and email saying that the item is backordered and should be in stock in a bout a week. I emailed back and told them that their site still has it shown as in stock and I asked them if they ever had the item in stock, and if they have ever actually shipped this item before. They ignored my questions and said we should have it in 7 days. 8 days later I emailed them and asked what is up and reminded them again that their website still lists it as in stock. They said they would let the tech guys know about the website error, but that the item should be available in a couple days.
Well I emailed them again with the same thing: that their site still has it shown as in stock and I asked them if they ever had the item in stock, and if they have ever actually shipped this item before. And I also asked for a "real" time estimate. I then got the same email and phone call that said that the item is back ordered and that they expect it in stock in about a week. So it went from "in stock", to "about 7 days", to a "couple days", back to "7 days" and the website still says it's in stock. So I ordered from rounded.com (total plus shipping came out to $35.24) and canceled my order with fixez, and now I wait to see if that works out. Rounded has emailed me to let me know that my order has been completed, but I was given no tracking number. If I had just ordered from rounded.com instead of fixez, I would already have my new battery by now. The refund from fixez came through right away.
Hope this helps.
Click to expand...
Click to collapse
The bubble was already popped for me, haha. When did this happen to you? The exact same thing happened with me. I made the order that day, got a tracking number within an hour, then yesterday got a call saying the exact thing. I missed the call, but the guy left a thorough message stating it was out of stock and they were expecting stock within seven days. Weird thing was I got an email a few minutes after the call from a different company quoting a different order number saying the exact same thing. When I returned the call at the number it came from, I got yet another different company name. I get that they could all be run by the same group of people, but it's far from confidence inspiring despite the good communication. I'll have to look into the site you mentioned.
And YES, the lack of battery on eBay is crazy. I'd have been better off ordering it from Spain, at least I'd have it by the weekend if I ordered when I very first saw it. The dude in the US that has the USED battery originally wanted $90 for it. I messaged him asking to make the price more reasonable for a pulled unit, and he did incremental drops over the next two hours to where it's sitting now. I told him about pricing other places have for it and offered 35 for it, and he said he couldn't go that low. Dickhead is trying to take advantage of the lack of availability. For his used ass battery... I ordered an extra unit from ifixez just to sell it for half his asking price just to spite him haha.
I put in my order with rounded.com yesterday and canceled my order with fixez today. I still don't think they ever had the battery in stock, or shipped one to a customer. I just don't understand why the would go through all the effort replying to me, calling me, misleading me, just to keep a $35 order active. Oh well. Hopefully rounded.com comes through. Good luck!!
illitero said:
The bubble was already popped for me, haha. When did this happen to you? The exact same thing happened with me. I made the order that day, got a tracking number within an hour, then yesterday got a call saying the exact thing. I missed the call, but the guy left a thorough message stating it was out of stock and they were expecting stock within seven days. Weird thing was I got an email a few minutes after the call from a different company quoting a different order number saying the exact same thing. When I returned the call at the number it came from, I got yet another different company name. I get that they could all be run by the same group of people, but it's far from confidence inspiring despite the good communication. I'll have to look into the site you mentioned.
And YES, the lack of battery on eBay is crazy. I'd have been better off ordering it from Spain, at least I'd have it by the weekend if I ordered when I very first saw it. The dude in the US that has the USED battery originally wanted $90 for it. I messaged him asking to make the price more reasonable for a pulled unit, and he did incremental drops over the next two hours to where it's sitting now. I told him about pricing other places have for it and offered 35 for it, and he said he couldn't go that low. Dickhead is trying to take advantage of the lack of availability. For his used ass battery... I ordered an extra unit from ifixez just to sell it for half his asking price just to spite him haha.
Click to expand...
Click to collapse
iamdumb said:
I put in my order with rounded.com yesterday and canceled my order with fixez today. I still don't think they ever had the battery in stock, or shipped one to a customer. I just don't understand why the would go through all the effort replying to me, calling me, misleading me, just to keep a $35 order active. Oh well. Hopefully rounded.com comes through. Good luck!!
Click to expand...
Click to collapse
Thanks, hopefully it's just an issue with supply. I honestly don't think they're trying to be misleading, I think it's just a bunch of young people that don't really know what's going on haha. I'll wait it out another week and see what happens. Keep me posted on your order from rounded, I found them in my initial search, but was holding out for a US-based merchant for impatience. Looks like the joke's on me haha.
I just saw this thread on reddit, relevant to the 5x battery
cabracorax said:
I just saw this --- relevant to the 5x battery
Click to expand...
Click to collapse
Hey, that was me! I actually saw this thread when researching options for the replacement battery. I took the PCB from the original dead battery and it fit perfectly with the G2.
I have excellent battery life with the G2 battery so far, the only issue I have is my phone wont give out any battery percentage. But it lasts all day easily and I just charge it overnight so no issues at the moment.
I got the phone dead from Swappa so I'm also waiting to hear if that rounded.com battery works out.
Related
Please use this thread for discussing issues with Pyroskins.
However, a message to everyone throwing around terms like 'scammer' - the fact that Pyroskins completed a huge number of orders for other people proves that they were not simply out to scam people, if they were then no-one would ever have received the case they paid for.
Clearly something happened that has caused the current situation to come about but the indiscriminate use of inflammatory language helps no-one.
Ordered one. Hopefully it will arrive quickly. I could justify three times the shopping cost for ups so will have to wait patiently here in the UK!
manks said:
Ordered one. Hopefully it will arrive quickly. I could justify three times the shopping cost for ups so will have to wait patiently here in the UK!
Click to expand...
Click to collapse
I hope you have better luck than me. I order mine about a month ago. A week went by with no shipping information. I emailed multiple times for a status. I ended up calling and left a VM. The next day I received an email that the package was to be shipped. Another week went by and the tracking information showed electronic shipping info had been received but nothing else. I again called 3 or 4 times and tried to contact the seller with no response. It appers they made it seem like it was shipped but still nothing. I ended up finding one on ebay that's exactly the same and it shipped to my house within 4 days.
I'm to the point where I'm going to get my back involved for a refund. I'm very patient as I know things come up but this was really dissapointing to me...
cody_04l said:
I hope you have better luck than me. I order mine about a month ago. A week went by with no shipping information. I emailed multiple times for a status. I ended up calling and left a VM. The next day I received an email that the package was to be shipped. Another week went by and the tracking information showed electronic shipping info had been received but nothing else. I again called 3 or 4 times and tried to contact the seller with no response. It appers they made it seem like it was shipped but still nothing. I ended up finding one on ebay that's exactly the same and it shipped to my house within 4 days.
I'm to the point where I'm going to get my back involved for a refund. I'm very patient as I know things come up but this was really dissapointing to me...
Click to expand...
Click to collapse
Oh dear. Not very good. hopefully I'll have a better experience. Can you pm me the Ebay link just in case!?
I have been trying to get a hold of their customer service for weeks now with no response...
i think pyroskins is dead...
MoNsTeReNeRgY22 said:
I have been trying to get a hold of their customer service for weeks now with no response...
Click to expand...
Click to collapse
Your not the only one... I order from them once before no promblem. This time nothing... They wont answer their phone and dont return emails.
manks said:
Ordered one. Hopefully it will arrive quickly. I could justify three times the shopping cost for ups so will have to wait patiently here in the UK!
Click to expand...
Click to collapse
Oh!! I don't think that you will be getting your case.. I too ordered it a month ago but haven't received the case yet... I have sent them several mail, tried calling the customer care but no replies at all.. So now i am requesting a refund through Paypal...
Glad I read the entire thread-I was set to place an order until I did. They definitely seem like a company to avoid-taking people's money and not sending anything? Ignoring customer service emails and phone calls? Screams scam to me. I'm sorry for the people who got burned.
This is weird. I did not have any issues with my case shipped from pyroskins ~8 months ago. Maybe the actually got bust...
Sent from my 7 Mozart T8698 using Board Express
My case was here in less than a week, this was about two months ago. Maybe they went broke and/or lost their stock?...
Sent from my Galaxy Nexus using Tapatalk 2
people looking to order a 360 case for their tab, you can find a couple of good ones on ebay !! So why not try there ... Its better than getting burned by Pyroskins ...
Yep, this is a scam. I ordered, then received a shipping email, then nothing.
Contacted USPS and they have not received anything on the shipping number.
PyroSkins won't respond to emails or phone calls.
I have escalated my issue with Paypal.
allthough people are giving warnings about pyroskins, I would also like to give a warning about this case:
I bought this case on ebay, and now I have newton rings.
7 months of using the pyroskins clip case = no issues.
1 week of using the 360 case = newton rings.
And since I bought the tab refurbished from a dealer in the UK, I do not have any warranty... ****.
I might try calling Samsung later today to get this fixed.
I've been using the 360 case from pyroskin for 6 months now on my Verizon tablet, no such issue. Could be a quality control issue though during casting of the plastic as i have two of them and they both fit a little differently, one is more snug than the other. Service from them back in January was excellent, not sure what happened.
Localhorst86 said:
allthough people are giving warnings about pyroskins, I would also like to give a warning about this case:
I bought this case on ebay, and now I have newton rings.
7 months of using the pyroskins clip case = no issues.
1 week of using the 360 case = newton rings.
And since I bought the tab refurbished from a dealer in the UK, I do not have any warranty... ****.
I might try calling Samsung later today to get this fixed.
Click to expand...
Click to collapse
Thanks for the info.... I am yet to receive my case from eBay... hopefully, I will not experience the newton ring problem!!! Keeping my fingers crossed.....
I have since removed the tab from the 360 case and put it back in the clip case. The issue seems to slowly get better. The newton rings have now disappeared and only rarely appear when I take the tab out of my bag. But they disappear on their own after a few seconds without me having to push on the back of the device. Yesterday, when I first noticed the rings, I was able to "control" them. I found out where/how to hold the device to make them disappear and where to push to make them re-appear. The later now no longer works, they appear shortly but disappear on their own.
I assume that the case I got (while not technically broken), seems to be a little bit too tight for the tab. Might be a rare situation, though as a lot of other people don't have any issues with it.
anyways, back to my clip case. phew
So, I thought I should give a quick status update: After not using the 360 case for 4 days (allthough I should clarify, I did not get the case from pyroskins, but from ebay. The case looks the same so I assume both come from the same source manufacturer) the newton rings are gone for good. I can not get them to re-appear at all.
Anyone able to get a hold of them yet? Feel like Im beating a dead horse but it doesnt hurt to try...
Pyroskin is dead
MoNsTeReNeRgY22 said:
Anyone able to get a hold of them yet? Feel like Im beating a dead horse but it doesnt hurt to try...
Click to expand...
Click to collapse
Nope, I havent been able to contact them ... I have escalated this with Paypal .. Suggest that you do the same.
Btw, I got my 360 case from eBay. So far it looks like a good case. I hope I don't experience the Newton ring problem that another user reported.
I have escalated with paypal as well and have also filed a complaint with the local police department for fraud, as the address listed is a home in Chino I believe.
Two days ago, I ordered a couple of these: http://goo.gl/9PSGA, and even paid an extra 25 bucks for overnight shipping because I have this certain instant gratification issue I can't seem to shake...
Anyway, I got a tracking number but noticed it was only being shipped First Class ground, which meant a 2-5 day arrival. Obviously, they made a mistake, and I was a little upset about waiting after paying more for shipping than the cost of the actual product.
So, I went ahead and emailed them this morning at 10 a.m. about the issue.
Thirty minutes later, my phone rang with an area code I wasn't familiar with.
It was a dude named "Michael" calling from Flygrip.
He began by telling me that their shipping department had, in fact, dropped the ball, and apologized up front for that.
But, he also told me that he had just personally just driven over a replacement of my entire order over to FedEx to make sure I get them first thing tomorrow morning (FedEx wasn't the original shipper; it was USPS, and those are still coming).
I was pretty blown away by the quick, personal response, but not nearly as blown away as I was a little later, after I happened to re-watch one of their other videos.
That "dude" Michael?
Yeah, he was only the owner AND founder of the company, and had taken time out of his day to personally take care of my little issue.
I was doubly impressed again, to say the least.
Now, I'm just really looking forward to getting these and trying them out, (I got one for my SGSIII, and one for my Evo4gLTE.), and also wanted to ask:
Does anyone else use the "Flygrip"?
If so, how do you like it?
Or, does anyone else have a similar awesome customer service story concerning your Android devices?
Sent from my SPH-L710 using Tapatalk 2
edit: Just noticed QBKING77 already made a review video of these things :
http://goo.gl/NM5Kv
whoa. that's awesome though. important to see a business that dedicated to satisfying customers. made me even more likeable to buying myself one.
im just getting into car sales and this is one of the most important ways to make the customer feel appreciated and will give them the desire to purchase from the company again. its a win win for the business because 1. you're satisfying the customer and 2. you're building your reputation. What you did with this thread was just show how good of a company they are and subconsciously referred us to buy from them. I know I will purchase from them. Excellent customer service goes a long way.
QBKing77 loves the flygrip
http://youtu.be/mWIafpPjNw4
I would like to personalize one with a picture or logo like seen in the video below. But I don't see the option on their website. Are they no longer doing this?
- video from their website: http://flygrip.com/pg/create/
I just ordered one for my phone. I'm excited to see how this works.
Here's a review I found for it.
http://www.youtube.com/watch?v=EKNUkB9N1Yg&feature=colike
yourbrotherrex said:
Two days ago, I ordered a couple of these: http://goo.gl/9PSGA, and even paid an extra 25 bucks for overnight shipping
Click to expand...
Click to collapse
You paid almost $100 for two of those w/ shipping? You better have gotten great customer service!!!
vw671 said:
You paid almost $100 for two of those w/ shipping? You better have gotten great customer service!!!
Click to expand...
Click to collapse
Well, it was more like $70 altogether,but now that I've used them, I hafta say they were quite the bargain. My only problem now is that I want one for every device I own.
Sent from my SPH-L710 using Tapatalk 2
Seems they got the price wrong and changed it quickly to £479.00 on launch, you would assume they would refund the difference but their support staff are being very cagey with their responses.
Anyone else in this situation or heard anything from Google?
I have an escalation case open with them at the moment for exactly this case. While not exactly, but the cause is the same.
I wanted the 64g, keyboard and type-c cables., but when I saw the price I said, you have to be kidding, thats far more than the 32g in comparison to the US price. Approx £150 more for the extra compared to £80 now.
I ordered the 32g, keyboard and type-c cables, not willing to pay £550
The next morning, I saw it was down to 479, so I tried to cancel the 32g and order the 64g, knowing that only 12hours had been wasted in processing time.
I couldn't cancel and they want 14 days for a refund and I buy the other one and wait another 3 days processing and 2 days shipment.
I wasn't happy and am waiting for them to sort it out. So wont open the boxes until I know. Really poor first experience directly from google.
They should just refund you the differance, as you could send it back, costing them money, but they have been rather intransigent with me so far, so who knows.
scoobydu said:
I have an escalation case open with them at the moment for exactly this case. While not exactly, but the cause is the same.
I wanted the 64g, keyboard and type-c cables., but when I saw the price I said, you have to be kidding, thats far more than the 32g in comparison to the US price. Approx £150 more for the extra compared to £80 now.
I ordered the 32g, keyboard and type-c cables, not willing to pay £550
The next morning, I saw it was down to 479, so I tried to cancel the 32g and order the 64g, knowing that only 12hours had been wasted in processing time.
I couldn't cancel and they want 14 days for a refund and I buy the other one and wait another 3 days processing and 2 days shipment.
I wasn't happy and am waiting for them to sort it out. So wont open the boxes until I know. Really poor first experience directly from google.
They should just refund you the differance, as you could send it back, costing them money, but they have been rather intransigent with me so far, so who knows.
Click to expand...
Click to collapse
Yeah, if Google don't refund the difference the tablet will be sent back for a refund, I might have let it go if it was a small difference but £79 is substantial enough to be an issue and worth the hassle.
I've spoken to two people and they're been very unhelpful, they are not clued up and will only go as far as to say they're investigating the issue, bit of a shambles really.
Shocky2 said:
Yeah, if Google don't refund the difference the tablet will be sent back for a refund, I might have let it go if it was a small difference but £79 is substantial enough to be an issue and worth the hassle.
I've spoken to two people and they're been very unhelpful, they are not clued up and will only go as far as to say they're investigating the issue, bit of a shambles really.
Click to expand...
Click to collapse
You are more forgiving tham me I have to say.
If it was £20 they should refund, as it was clearly their error, or they are out to screw over their keenest supporters.
I've had no response from them all day today, so maybe its the US support that is great and the UK useless, as I read others have had great support from google in the past.
scoobydu said:
You are more forgiving tham me I have to say.
If it was £20 they should refund, as it was clearly their error, or they are out to screw over their keenest supporters.
I've had no response from them all day today, so maybe its the US support that is great and the UK useless, as I read others have had great support from google in the past.
Click to expand...
Click to collapse
Ditto, really unimpressed. Courteous support staff but they have no idea what to do and from what I was told today they don't seem to have the necessary tools to allow them to do a partial refund.
The amount of wasted time and transport in sending out another tablet, just for me to box it up and return it again so that they can process a refund is ridiculous.
PriyanPhoenix said:
Ditto, really unimpressed. Courteous support staff but they have no idea what to do and from what I was told today they don't seem to have the necessary tools to allow them to do a partial refund.
The amount of wasted time and transport in sending out another tablet, just for me to box it up and return it again so that they can process a refund is ridiculous.
Click to expand...
Click to collapse
It's ridiculous, not impressed.
They are keeping me updated but it's basically the same information over are over again, they're investigating.
I will give them a few more days into next week and then I'm going to tell them to come and collect it.
Have you both asked for the case to be escalated? Presume so.
Not that it makes a differance, as they have not replied to me since the 10th.
For a premium product and their error, its quite staggering they do not know what to do.
I hope you get it sorted.
scoobydu said:
Have you both asked for the case to be escalated? Presume so.
Not that it makes a differance, as they have not replied to me since the 10th.
For a premium product and their error, its quite staggering they do not know what to do.
I hope you get it sorted.
Click to expand...
Click to collapse
Yep, hasn't really helped.
It's just the same response every time, they're investigating, they're going to email the specialist team., etc.
dp? really.
Just received an email confirming that they will refund the £70... half an hour after I RMA'd and dropped the return package off with UPS! FFS.
PriyanPhoenix said:
Just received an email confirming that they will refund the £70... half an hour after I RMA'd and dropped the return package off with UPS! FFS.
Click to expand...
Click to collapse
That's really bad timing, I just got the same email.
It's completely their fault for making us wait almost a week without an answer, another day and I would have done the same.
I don't suppose there's any chance of getting that parcel back? If it's just been dropped off you might have a chance, I'd give them ring.
Thank you for your recent order from the Google Store.
During checkout it appears you were charged an additional £70 on top of what we had originally intended the Pixel C to be priced at for your region. We have gone ahead and applied a refund for this amount back to the original payment method used for this purchase. This refund may take a few days to reflect with your financial institution.
Click to expand...
Click to collapse
Well sounds like they did the right thing in the end. Although bad timing and so long!
After 6 days, with them ignoring my email, I spoke with support about my screen issue (which they appear to have resolved, still testing) and the support guy fully understood and agreed 6 days was not acceptable.
He stated he would take ownership and give me a proper answer, although thats what the previous guy said too!
Glad it sort of worked out for you both.
Slickwraps had a sale some days ago for %50 off everything. I made the order and paid through PayPal. I get an email the next day or two that my order was canceled... with no reason. I emailed them to inquire and the response was... Their system flagged the transaction as fraud. I'm a bit skeptical about this as I used PayPal and am verified. No issues in the past. I suspect they didn't want to honor the %50 off deal. I asked them if I could reorder and still get 50 off. No response yet. I don't think I'll attempt to buy a thing from them again. Anyone here had similar experience?
Blame the FDA.
*EDIT - If you read the post I just deleted, ignore it. I was thinking about dbrand, so it was irrelevant. I did just checked slickwraps, though, and today is the last day for 50% off.
Sent from my LG V20 using XDA Labs
stanglifemike said:
*EDIT - If you read the post I just deleted, ignore it. I was thinking about dbrand, so it was irrelevant. I did just checked slickwraps, though, and today is the last day for 50% off.
Click to expand...
Click to collapse
Oddly enough, dbrand is processing my order right now. I checked with PayPal and they didn't see any issue with my transaction with slickwraps. I went with slickwraps originally because of the supposed awesome customer service and quick turn around time. I'm done with them. They basically gave me some BS answer and didn't follow up or tried to make it right. Not asking for anything free, but at least offer to resubmit the order after I checked with PayPal about the transaction. They just straight up ignored me.
@tripey That's crazy about slickwraps, but you'll be happy with your dbrand skin. I've had both brands before and always pleased with both, just decided to go with dbrand on my v20. I haven't seen slickwraps on a v20 in person, so I can't really say which is better. I can't imagine slickwraps being any better, though, because the fitment of my dbrand skin is great. The quality looks and feels excellent, like usual, each of my previous dbrand skins always held up nicely. Which color combo did you order?
Sent from my LG V20 using XDA Labs
Oh definitely never order from Slickwrapps. I tried once and im not sure that i will waste my time with them anymore. I ordered, filled up all information as it's mentioned on website, waited 35 days and no response from them. After i contacted them i got information that for Dubai i need to write 0000 postal code, otherwise it will not be delivered.
I checked what i filled up and it's mentioned that if country dont have postal code, you're supposed to write N/A, as i wrote. After that i had option to pay again for delivery and wait again 30-40 days for delivery or pay some express delivery which is around 30$ and delivery time will again take 15 day. I just refused to loose more time with them since i had chance to see that there's also possibility to not deliver it again.
EmptySD said:
Oh definitely never order from Slickwrapps. I tried once and im not sure that i will waste my time with them anymore. I ordered, filled up all information as it's mentioned on website, waited 35 days and no response from them. After i contacted them i got information that for Dubai i need to write 0000 postal code, otherwise it will not be delivered.
I checked what i filled up and it's mentioned that if country dont have postal code, you're supposed to write N/A, as i wrote. After that i had option to pay again for delivery and wait again 30-40 days for delivery or pay some express delivery which is around 30$ and delivery time will again take 15 day. I just refused to loose more time with them since i had chance to see that there's also possibility to not deliver it again.
Click to expand...
Click to collapse
Yeah they finally replied and said I can reorder if I want. The 50 percent discount is still going on. I dont really care anymore. Dbrand has already shipped my order. Screw slickwraps.
tripey said:
Yeah they finally replied and said I can reorder if I want. The 50 percent discount is still going on. I dont really care anymore. Dbrand has already shipped my order. Screw slickwraps.
Click to expand...
Click to collapse
I heard only for them since they was many times here on XDA but thanks, i will check for with Dbrand. Can you post some images? I would like to see how does it fit.
happen to me as well, i guess they didnt want to offer the 50% off their products for the natural series on slickwraps. so i got dbrand instead. problem solved.
I had a good experience with Slickwraps. My order was promptly shipped, but the post service was slow to deliver. I sent an email to Slickwraps noting the delay and they express shipped another skin without any fuss. My original order ended up coming later on.
That said, I don't use any skin anymore as the phone feels way too nice without one.
Right now i am frustrated, upset and just don't know how to swallow this. Ill try to be short. Need advice on what to do.
I have previously had issues with two of my google xl phones.
I have returned one of them.
Received the second one as a replacement which was also problematic.
I have decided to return the Pixel stand along with that replacement phone together and get a refund. (Since pixel and the stand came as a deal)
Google sent me the packing slips, I remember asking the rep can if i could ship both items in one box to which i received a reply "yes" (not that it makes a difference)
I came to UPS gave the lady the box. phone and stand was in it. I also put return paperwork for the phone and for the stand in the box in front of her and past her two shipping labels. One for the stand and one for the phone. She closed the box and put only one packing slip on the box. Told me i have put the paperwork in the box already. There is no need to put the second shipping labels as its going to the same place. You get where im going with it now?
Google received the package in 2 days and started to process the refund for the pixel stand (as that was the packing slip she chose)
I have called them asking them about the phone and they knew nothing of it.
After over 4 weeks of trying to call them and get answers of my escalated case i received little to nothing. In fact calling them 3 weeks after they"ve received the package to get answers and they didn't even get my story straight. I had to tell them again what had happen. Obviously, shipping rep Lori, have told me not to worry, the box went into one room. They will find it......
So just now, i get an answer in my email saying "the package didn't contain the device" therefore no refund.
Feel free to tell me im an idiot do ship and do what i did. As Im entertaining that idea as well, sadly.
Im know what i put in the box so either UPS or Google had lost it or took it
I did take few pictures of the box with the phone and stand and packing papers in that UPS store before shipping them out.
If they would have told me right away there was no item i would have went to UPS store while the lady still remembered me. May be if they had video surveillance they could have pulled it as well. Now after a month im not so sure bout neither.
Cant they look at the pictures and see the time, date, location, authenticate it? Doesnt UPS ship the package with weight shown?? Im sure weight of the package was way heavier then just a single pixel stand. Wonder if they even called UPS.
Its very hard to swallow this as a lesson.
Tomorrow ill go talk to UPS see if i can get some answers. Ill call google tomorrow as well, see if i could get some answers as well.
I don't have any experience with returning items, but I do know that when trading in phones for credit towards a new device it explicitly states that you must send a separate package for each device being traded in as they are tracked individually. Sorry to hear that happened but if they had already paid for the shipping labels I guess I would have just boxed and sent separately since I wasn't paying the shipping...
I had the same issue with a phone I bought for my mom. They sent us the wrong phone and instructed us to refuse delivery and return to sender. Long story short, since they didn't tell me to use a label or send me one for return the phone got lost. So I was out $300 and three months of arguing. To make it worse they still tried to charge me the fee on Fi for not activating the phone on the plan. It really rubbed me wrong and even after all the good years they treated me well it still made me sour.
fury683 said:
I don't have any experience with returning items, but I do know that when trading in phones for credit towards a new device it explicitly states that you must send a separate package for each device being traded in as they are tracked individually. Sorry to hear that happened but if they had already paid for the shipping labels I guess I would have just boxed and sent separately since I wasn't paying the shipping...
Click to expand...
Click to collapse
It was a refund tho. I wish it would say anywhere what you wrote, would have saved me.
As soon as they received the package I had a feeling they scanned it and tossed it to the side. Did little to nothing to investigate either.
Hoshneer said:
I had the same issue with a phone I bought for my mom. They sent us the wrong phone and instructed us to refuse delivery and return to sender. Long story short, since they didn't tell me to use a label or send me one for return the phone got lost. So I was out $300 and three months of arguing. To make it worse they still tried to charge me the fee on Fi for not activating the phone on the plan. It really rubbed me wrong and even after all the good years they treated me well it still made me sour.
Click to expand...
Click to collapse
Sucks. I still can't swallow the loss.
All I have is these two pics.
Someone took or lost the phone.
It's painful to eat this.
Good luck, sounds like a nightmare.
Thegirlwiththepixel said:
Good luck, sounds like a nightmare.
Click to expand...
Click to collapse
thx, it is.
From the moment i walked out of that UPS store i had a bad feeling. Thats why from my first call to them ive been pushing them to check and find the package but that goes nowhere when all people do is read the scrip on the phone. led nowhere. I know what i packed in and what i brought to UPS, so its blows so hard that im losing 1275 Cnd.
Will go to that ups place tomorrow, hope that lady works is there and pray to god she remembers me and our conversation. So we could go back to those fvckers and say look harder for the damn device.
As soon as they would have opened that box they would have seen two items and two pieces of paperwork for each.
Errrr I'll stop venting.
File against them in small claims court. Around here it costs like 50 bucks to file. That will at least get their attention.
I am about to do it over the 50 pre order credit, just because I am pissed about their BS.
Or maybe a shipping claim with the carrier.
TonikJDK said:
File against them in small claims court. Around here it costs like 50 bucks to file. That will at least get their attention.
I am about to do it over the 50 pre order credit, just because I am pissed about their BS.
Or maybe a shipping claim with the carrier.
Click to expand...
Click to collapse
Great, thank you for the advice. Ill go to UPS tomorrow to chat to them but if i can go to a small claim court ill do that too. thank you, thank you.
I wonder if the lady at the store took it after you left. She could of easily told another employee/driver that hey there's a $1000 phone in there take it. Not very uncommon for UPS/FedEx etc to steal from customers.
OkayGK said:
Great, thank you for the advice. Ill go to UPS tomorrow to chat to them but if i can go to a small claim court ill do that too. thank you, thank you.
Click to expand...
Click to collapse
Unfortunately, the pictures don't show a phone or a stand. They only show a box and some bubble wrap. So I don't think that's going to do it. Also, I don't think a UPS employee would take a $1000 traceable device and put at risk a job that probably pays a decent salary. But something happened to the device and you will just need to keep on Google to find out what happened. Has the phone been turned on? They should have a record of that as well as blacklisting the IMEI. It might take a while but with persistence you should get your money back.
Hello OkayGK, hope it all works out for you. I'm waiting for my phone to arrive. It's been 2 weeks. Can you please tell me how to get in touch with company reps. Thanks. Again I hope they resolve your issues and you get your refund. Good Luck.
Baby BB said:
Hello OkayGK, hope it all works out for you. I'm waiting for my phone to arrive. It's been 2 weeks. Can you please tell me how to get in touch with company reps. Thanks. Again I hope they resolve your issues and you get your refund. Good Luck.
Click to expand...
Click to collapse
Hey. Funny I deleted my bookmark for Google support the other day to clean up my chrome Abit. I have the number for the saved to my phone. Didn't think I'd need the bookmark anymore.
Search through Google store in your account settings.
Should find it somewhere there.
For Canada here's the # (855) 836-3987
OkayGK said:
Hey. Funny I deleted my bookmark for Google support the other day to clean up my chrome Abit. I have the number for the saved to my phone. Didn't think I'd need the bookmark anymore.
Search through Google store in your account settings.
Should find it somewhere there.
For Canada here's the # (855) 836-3987
Click to expand...
Click to collapse
Thanks for the info. I will look in my settings for contact info. I never got an email from them saying it was shipped yet. So i guess it's just do to normal delay time. I think if is not shipped the support reps. will not have any status info. on order.
I've read stories about people doing chargebacks in similar situations which can result in your entire Google account being closed. Just FYI if you intend to dispute the charge or file small claims, they may just close your account and move on.
zetsumeikuro said:
I wonder if the lady at the store took it after you left. She could of easily told another employee/driver that hey there's a $1000 phone in there take it. Not very uncommon for UPS/FedEx etc to steal from customers.
Click to expand...
Click to collapse
Anything is possible but the lady was older and seamed nice. I kept thinking it was on googles end.
I went to talk to UPS, lady wasn't working. Talked to another gentleman there. He told me he will talk with her as well as if i need a letter from them they can assist. I was told as soon as the package leaves that store it is in UPS hands. So now, i think a driver or anyone else could have taken the item as well. Again, anything could happen at this point. I can entertain the ideas left and right where that phone could be.
Sucks
bobby janow said:
Unfortunately, the pictures don't show a phone or a stand. They only show a box and some bubble wrap. So I don't think that's going to do it. Also, I don't think a UPS employee would take a $1000 traceable device and put at risk a job that probably pays a decent salary. But something happened to the device and you will just need to keep on Google to find out what happened. Has the phone been turned on? They should have a record of that as well as blacklisting the IMEI. It might take a while but with persistence you should get your money back.
Click to expand...
Click to collapse
Yeah, i doubt ups store took it, however drivers could... I've heard stories. Also, remember the story where google had chose a shipper to deliver phones to us and that company would take the phones out of the boxes and ship empty boxes? i think i read it somewhere here. Had me so paranoid, i was taking videos while unboxing my phones.
What UPS guy told me today is as soon as the package leave their location it goes to a wh. Where they weight the package and charge google according to its weight. Im sure they could look at that and see how heavy the box was when UPS shipped it. That would tell everything right away. If it was as light as just a stand means phone was taken out. If the package was heavy enough for a stand and a phone/accessories then its on googles end. Of course i could have put stones inside those boxes. Yet i wasnt even lucky enough to have google come back to me with that. Still have to call them see what where how etc.
I would not want to band the Imei as it can probably be changed remotely. Least if I let the IMEI number be there is a chance if the phone is in use it could show.
fury683 said:
I've read stories about people doing chargebacks in similar situations which can result in your entire Google account being closed. Just FYI if you intend to dispute the charge or file small claims, they may just close your account and move on.
Click to expand...
Click to collapse
Sadly, i understand. I paid of my Mastercard as i kept waiting for weeks to get refund from them. I could of gave that phone or bought a new phone for my gf, or use that money for something else. The fact that some asshole may be using my phone or someone made a fvck up and got away with it, whether its UPS or Google, now thats hard to swallow. Im trying to be possessive and making my peace with it but ill also will keep trying to do everything i can to get the refund. Cant give up, yet. Im not rich to close my eyes on this it hurts and even rich people probably would still fight this.
here is the last response form google rep who was looking after my case.
Thank you for contacting Google Support!
Thanks for contacting us about your order. We’ve carefully reviewed your case and our records confirm that the package you have sent us does not contain the device, therefore we have not processed the refund.
As a next step, you may consider initiating an investigation with the carrier or notify local law enforcement. We’ll be happy to assist in an investigation.
The more I think about this, it's a straight up UPS claim and you will not have much if any trouble getting UPS to pay up.
How did you purchase the phone? All debit and credit cards with Visa/MasterCard on them have protection built in. Contact your card provider. It does not matter if you paid it off. Hopefully you have the UPS tracking # too as they are likely the ones that your card or Google is going to go after, after the fact as all shipments have insurance on them.
OkayGK said:
Great, thank you for the advice. Ill go to UPS tomorrow to chat to them but if i can go to a small claim court ill do that too. thank you, thank you.
Click to expand...
Click to collapse
Any update? I hope you able to make headway, sending good vibes.
smartymcfly said:
How did you purchase the phone? All debit and credit cards with Visa/MasterCard on them have protection built in. Contact your card provider. It does not matter if you paid it off. Hopefully you have the UPS tracking # too as they are likely the ones that your card or Google is going to go after, after the fact as all shipments have insurance on them.
Click to expand...
Click to collapse
I have two credits link to google as well as paypal. Now i think just one credit as the limit on it was increased so there was no need for another but at the time of purchases ive had two.
I don't know why the credit card is liable for this. I know, i know get my money anyway... who cares where it comes from but now the more i got to sleep on it the more im bothered by the fact i got owned and less by the money. No im not rich, i want the money but its hard to explain. All i know it bothers allot.
I just dunno anymore, lost a bit. again, friday i found out from google they couldnt find the device and now its monday. Less im bothered by the money more im bothered by the scam or mistake someones made. stings.
Thegirlwiththepixel said:
Any update? I hope you able to make headway, sending good vibes.
Click to expand...
Click to collapse
Not yet, ive been so so busy. still am but hopefully im going to call google later on today. see whats up and then call UPS and try to file a claim.
The more i read their email (google). I posted on the first page. The more i understand that they asked me to contact my carrier, meaning not google but my cell phone carrier. WTF, how is carrier responsible. And Police im guessing which is again nor here or there but hey if i need to ill go to authorities.
My priority as of now and im not so upset anymore is
Call google and find out
Did they get my package (the box)
When they opened, what was in the box?
One item (stand) or two Items( phone and the stand) or non? As they were not clean in the email and even refund for the stand didnt come in.
More importantly. UPS store told me USP will charge them for package weight. So how heavy was the box? So if the box was 6 pounds (3 pounds for phone and 3 for a stand) and they received the box and it was light as nothing was in there, wouldnt that hit red flags automatically? Light box, when opened nothing in it, yet it says its 6 pounds. UPS wtf, where are items. or am i wrong?
Unless google doesnt weigh the products then by that definition they should be liable in my mind, as UPS can be sending empty boxes non stop and google can tell customers fuk off, u sent us nothing. You know what i mean.
So that info is going to be crucial for me, If i can get someone on the line who can actually provide me something instead of looking at the screen reading what it says there and saying "sorry" every two min.
I'll keep you all updated, thank you for the support.