Carrier not supported. Will rooting/unlocking bootloader fix this? - Nexus 5X Q&A, Help & Troubleshooting

Just got off the phone with Google, and apparently my service, Go Smart Mobile (feeds off of T-Mobile towers) is not compatible with the Nexus 5x because it only is unlocked to the major carriers. This is very strange to me, as the Nexus 5 was able to use Go Smart. Anyways, I am wondering if me rooting / unlocking the bootloader will open up any opportunity for my device to be compatible with my carrier. I'd like to know if I should return the device, or stick it out and order the converter for my computer and attempt to root. Thanks.

it only is unlocked to the major carriers - I think this is inaccurate information. If the Nexus 5 worked on GoSmart, the 5x should also, I believe.
Before you do any cable ordering or rooting, have you tried sticking a GoSmart nanoSIM in the phone and activating it? If it works on Tmobile towers, it uses the same bands, so it should work. If you have a functioning GoSmart microSIM in your possession, you can cut it down to fit in the 5x or get a nanoSIM from your provider.
You will also have to add the APN settings of GoSmart in Settings/More/Cellular Networks/Access Point Names. Your provider can give you this info.
After a bit more research is GoSmart 3G only? If so, you need another provider. Where are you located?

cabracorax said:
it only is unlocked to the major carriers - I think this is inaccurate information. If the Nexus 5 worked on GoSmart, the 5x should also, I believe.
Before you do any cable ordering or rooting, have you tried sticking a GoSmart nanoSIM in the phone and activating it? If it works on Tmobile towers, it uses the same bands, so it should work. If you have a functioning GoSmart microSIM in your possession, you can cut it down to fit in the 5x or get a nanoSIM from your provider.
You will also have to add the APN settings of GoSmart in Settings/More/Cellular Networks/Access Point Names. Your provider can give you this info.
After a bit more research is GoSmart 3G only? If so, you need another provider. Where are you located?
Click to expand...
Click to collapse
I'm so sorry, I should have specified. I actually went to a local Go Smart Mobile and tried two different nano SIM cards and even replaced one of them completely. None of them worked. The rep then tried a T-Mobile and AT&T SIM, which worked. My Go Smart Mobile SIM works in my Galaxy S6 Edge, but not in the Nexus 5x. I spoke with a Google agent who confirmed that when Google says "Unlocked" for specifically the Nexus 5x, it only means for the major carriers. This of course proving why my SIM will not be recognized. I can't even access the mobile network settings, since it is greyed out completely. Very disappointing since I am in love with Nexus's and I really don't understand why the Nexus 5 was compatible, but not the 5x. This baffles me
Also I am located in South Florida, and Go Smart does have 4G.

Are you totally commited to GoSmart? Starting at $30 a month Project Fi would likely work in South Florida, as would other providers.
Hopefully others can chime in with solutions. Good luck!

Bump. Anyone have any thoughts on this?

I'm using my 5X on MetroPCS, which isn't a major carrier, but it is part of T-Mobile. I have zero problems with it. I got my SIM activated and have full LTE and even WiFi calling.
Sent from my Nexus 5X using Tapatalk

OldJon said:
My Go Smart Mobile SIM works in my Galaxy S6 Edge, but not in the Nexus 5x.
Also I am located in South Florida, and Go Smart does have 4G.
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Click to collapse
Glad to see that Go Smart does have 4G in your area. The maps are misleading--obviously not up-to-date with T-Mobile upgrades. Are you still interested in keeping your S6? If not, you could try calling Go Smart Mobile for a device change (entering the new IMEI) using the same sim. You may want to try that anyway. If, after correct IMEI and APN settings are entered on the phone, it still doesn't work, I'd get the phone replaced. I don't know if you've tried FB, but I asked for some support there. (Basically, anyone have a 5X on this MVNO.)

MVNOs which is what all the sub networks are, for the most part. Being an MVNO they use the same towers as their provider. Any unlocked phone that will work with the provider should work with the MVNO

Rooting probably won't help. Where did you buy the phone. Also what doesn't work, calls and data? What APN are you using?

There are providers that do block IMEI of phones they don't recognize. AT&T used to do this a long time ago and have since abandoned it. Are you sure your MVNO carrier is not doing such a thing?

The Google rep is wrong. The phone can't be unlocked for "only major carriers". It's either unlocked or it's not, though any network can choose to block specific devices if they so choose.
This device is compatible with every network in the world up to 3g/H+. LTE is region specific however.

scoliosis said:
There are providers that do block IMEI of phones they don't recognize. AT&T used to do this a long time ago and have since abandoned it. Are you sure your MVNO carrier is not doing such a thing?
Click to expand...
Click to collapse
Device input at the Go Smart Mobile returned a positive on the Google N5X for the service. Hopefully, the device id's are in their system.
Sent from my Nexus 9 using Tapatalk

Related

Possible to get Galaxy Nexus to work on Sprint?

I want to know if this is possible at all, does anyone know of any ways to put a verizon phone on sprints network? I think it has been done before, I will buy this phone if I can get 3g to work on sprint
Nope, VZW and Sprint operate at 2 different frequencies AND if you could somehow do it I don't think Sprint allows Third Party/Unlocked Phones.
actually they are teh same frequencies. how else would our roaming on verizon's network work?
shakuyi said:
actually they are teh same frequencies. how else would our roaming on verizon's network work?
Click to expand...
Click to collapse
Yea I actually think you are right because verizon and sprint share a tower here in Virginia. But sprint would never allow it.
Sent from my Galaxy Nexus using XDA App
I've been told different things by different reps at different Sprint locations. One guy in-store told me that it's "very possible" but that the customer has to do all the unlocking, etc. Another rep at one of their call centers reiterated the same. "If you unlock it, we can do it. Otherwise, there's nothing we can do."
So the question remains, how can we unlock it? I'd LOVE to stay with Sprint. Does anyone have expertise in this area? I've seen a few threads on this and they all seem to go unanswered...wondering if it's not a popular topic or if it's something we shouldn't be discussing?
Thanks!
Run around clockwise half naked below freezing while chanting "goosfrabah"...
Seriously no need to be posting such a thread. It's been posted and debated and talked about. Google and such should be your friend.
Either make googley eyes (and maybe much "more") at someone deep inside Sprint to add a VZW ESN to their database, NOT GOING TO HAPPEN, or murk in the underworlds of ESN cloning and modification, NOT HAPPENING HERE on XDA...
Posting from another thread.
No, the ESNs are in a computer database. If the rep enters an incorrect ESN or, in this case from their point of view invalid, the system will not move forward.
Even if that wasn't the case, I don't believe Verizon and Sprint operate on the same CDMA frequencies. Not to mention LTE. EVEN if that wasn't the case, the Galaxy Nexus pulls its subscriber information(like the phone number, data plan, etc) from its SIM card(just like GSM phones).
Sent from my Galaxy Nexus
http://phandroid.com/2011/12/20/spr...e-given-the-green-light-for-activation-rumor/
Possible, YES. Depends only on if sprint want to activate it or not. Phones generally support the entire spectrum and not just the subset that carrier uses.
For example on GSM, phones either support ALL of the 900 spectrum or none of it. The fact that the spectrum is split in two and used by different operators doesn't make a difference - thats just handled by the simlock/Activation of ESN.
It wouldn't make much sense for a hardware manufacturer to cripple a radio baseband to part of the spectrum if it can handle all of it, otherwise they would need to make new mainboards for each operator.
LTE is a different situation. As the spectrum is not split, and each operator use an entirely different spectrum. It would be more costly to add other spectrums on a Verizon device with no real benefit, if they have no plans to offer it on any other operator. Also it may be more cost or design effective to make two different boards if for example they can't fit an antenna that can handle both frequencies.
unremarked said:
Posting from another thread.
No, the ESNs are in a computer database. If the rep enters an incorrect ESN or, in this case from their point of view invalid, the system will not move forward.
Even if that wasn't the case, I don't believe Verizon and Sprint operate on the same CDMA frequencies. Not to mention LTE. EVEN if that wasn't the case, the Galaxy Nexus pulls its subscriber information(like the phone number, data plan, etc) from its SIM card(just like GSM phones).
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
VZW and Sprint operate on the same CDMA frequencies, 1x CDMA 2000 and 3G. How else do Sprint and VZW roam off each other for voice and data? When it comes to 4G, that's where they differ, LTE vs WiMax (for now). Even when Sprint goes LTE, they'll be running on a different LTE frequency than VZW and AT&T, so LTE roaming shouldn't be on anyone's radar for the foreseeable future.
And NO, the VZW GNex does not pull "its subscriber information (like the phone number, data plan, etc) from its SIM card(just like GSM phones)." Subscriber info is pulled from the ESN/MEID unique to any CDMA phone (VZW and Sprint included) to authenticate on the network. The SIM in VZW LTE phones is for LTE purposes ONLY, 4G data only and nothing else.
Why dont you get the galaxy s II? Wish I could get it for Verizon
LordLugard said:
VZW and Sprint operate on the same CDMA frequencies, 1x CDMA 2000 and 3G. How else do Sprint and VZW roam off each other for voice and data? When it comes to 4G, that's where they differ, LTE vs WiMax (for now). Even when Sprint goes LTE, they'll be running on a different LTE frequency than VZW and AT&T, so LTE roaming shouldn't be on anyone's radar for the foreseeable future.
And NO, the VZW GNex does not pull "its subscriber information (like the phone number, data plan, etc) from its SIM card(just like GSM phones)." Subscriber info is pulled from the ESN/MEID unique to any CDMA phone (VZW and Sprint included) to authenticate on the network. The SIM in VZW LTE phones is for LTE purposes ONLY, 4G data only and nothing else.
Click to expand...
Click to collapse
Thanks for the clarification on the frequencies thing. I wasnt 100% sure what Sprint operated on.
As for the SIM, I am 100% sure. Trade SIM cards with a friend, even to another microSIM device like a Samsung Stratosphere Restart your phone and then call eachother. The numbers will be swapped. Heck, even easier. Yank your SIM out and make a test call or check under the About Phone options.
EDIT: I know that Sprint uses CDMA(1x) and EVDO(3G). But what bands do they operate on? Just like AT&T and T-Mobile use GSM(aka edge) and HSPA(3G) but on different bands so not all their phones are entirely cross compatible.
EDIT2: Found my own answer. VZW operates on 850mhz, and 1900mhz. Sprint is 800mhz and 1900mhz. So you may in theory use a 3G Verizon phone on Sprints network with limited capability. I'd imagine it would be just like if you put an ATT iPhone on T-Mobile and be able to make calls but only get 2G.
Regardless of the frequencies you still have the ESN lockout as well as the SIM card issue.
Sent from my Galaxy Nexus
Sprint not going to activate the phone no matter what you do.
CDMA carriers have the last say so of what goes on their network and what does not. They chose what you use not you. They base the their phones off of the ESN/MEIDs if those do not match up to a "clean" one in their system then no go. Its their way of forcing contracts, "if you have to get a sprint phone may as well get the contract with it." they thing. GSM on the other hand you can do it because the identification of the carrier is on the SIM card rather then the phone. However, some carriers will "flash" a phone over like Criket or metro pcs (however they can brick the phone and then you can't even do anything with it.)
MetroPCS lets you bring in any CDMA phone and activate it on their network. I'm sure sprint could do the same if they wanted to.
tommyz2kool said:
MetroPCS lets you bring in any CDMA phone and activate it on their network. I'm sure sprint could do the same if they wanted to.
Click to expand...
Click to collapse
Emphasis on "IF THEY WANTED TO." If past behavior is indicative of the future then reason says they don't.
Lets assume Sprint suddenly changes its mind after years of hemorrhaging customers and move beyond that, as I've previously said the Galaxy Nexus(and all 4G LTE phones) behave more like GSM phones than CDMA and pull their subscriber information from the SIM card. Don't believe me? Try to use your VZW Galaxy Nexus without your SIM. Mine didn't work. Further my theortical point about the supported bands still stand. Who wants a Galaxy Nexus on 1X data?
Sent from my Galaxy Nexus
I thought that Sprint was going to offer the Gnex at some point. Was I just dreaming that? Does anyone know if Sprint is going to get the GN?
I could have sworn I heard that Sprint was getting it somewhere....
unremarked said:
Emphasis on "IF THEY WANTED TO." If past behavior is indicative of the future then reason says they don't.
Lets assume Sprint suddenly changes its mind after years of hemorrhaging customers and move beyond that, as I've previously said the Galaxy Nexus(and all 4G LTE phones) behave more like GSM phones than CDMA and pull their subscriber information from the SIM card. Don't believe me? Try to use your VZW Galaxy Nexus without your SIM. Mine didn't work. Further my theortical point about the supported bands still stand. Who wants a Galaxy Nexus on 1X data?
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
The reason your LTE VZW phone will not work without the SIM has nothing to do with pulling subscriber info but more to do with just authenticating with the LTE network, period.
Once again, your subscriber info is more hard coded to your ESN/MEID.
The LTE network could go down (like it has done now several times) and your phone will work fine with CDMA voice and 2G/3G. If the CDMA network goes down then you're screwed because all authentication starts there.
Sent from my SPH-D710
bradm23 said:
Why dont you get the galaxy s II? Wish I could get it for Verizon
Click to expand...
Click to collapse
That.
+1 char
LordLugard said:
The reason your LTE VZW phone will not work without the SIM has nothing to do with pulling subscriber info but more to do with just authenticating with the LTE network, period.
Once again, your subscriber info is more hard coded to your ESN/MEID.
The LTE network could go down (like it has done now several times) and your phone will work fine with CDMA voice and 2G/3G. If the CDMA network goes down then you're screwed because all authentication starts there.
Sent from my SPH-D710
Click to expand...
Click to collapse
I'd love to hear your explaination for the following behaviors. The only thing I changed was I took out my SIM card. You'll notice now even the time is wrong since the phones sync their time with the carrier.
EDIT: removed pictures because I'm paranoid/OCD about personal info.
You can post as many pics as you want. Your "subscriber info" is tied to your esn/meid in the system. Without those, whether you have an LTE sim or not on a CDMA network like VZW, your phone will not function. The LTE sim doesn't handle voice or any calling functions, just data.
When your phone connects to a cell tower (or the network), certain parameters are sent for a sort of handshake, which are your esn/meid.
I think you need to better familiarize yourself with the fact that VZW is a CDMA network first and foremost (and with all that entails, esn/meid/msid etc) with an LTE based data-only network (for now) built alongside it.
Sent from my SPH-D710

[Q] Nexus 7 LTE: US networks and Verizon experiences?

What are other people's US experiences, what type LTE do you get?
Google starting selling the Nexus 7 LTE in the Google Play store 130909 https://play.google.com/store/devic...cked_T_Mobile_SI?id=nexus_7_32gb_2013_lte_tmo
It comes with 30 days of T-Mobile LTE/HSPA. I confirmed with Google Play support that they are shipping the US version that has LTE bands 13 and 17. This means that in addition to T-Mobile LTE and HSPA, this will do the same on AT&T and also LTE on Verizon.
Google says it does not work with Verizon, but technically, it should. Verizon has a full LTE nationwide coverage on band 13. I am going to try my Verizon sim the day I get this thing. Then I'll be raiding the AT&T store for 30 days of LTE: fastest provider wins.
What are other people's US experiences, what type LTE do you get?
If you go Nexus 7 LTE 〉Settings 〉About Tablet 〉Status, Mobile network type indicates what connection you have, eg. LTE:13.
best test apps:
- Speed Test
- Open Signal
- Sensorly
- SignalCheck Lite
- Firebind (check for blocked ports, shouldn't be any)
Some blog posts:
Nexus 7 LTE for the US: http://blog.haraldrudell.com/2013/08/nexus-7-lte-future-of-mobility-nexus-7.html
US Open Access: http://blog.haraldrudell.com/2013/08/googles-got-balls.html
LTE Portability in the US: http://blog.haraldrudell.com/2013/09/4-13-17-are-magic-numbers-mobile-device.html
PhoneGeek said:
Google says it does not work with Verizon, but technically, it should. Verizon has a full LTE nationwide coverage on band 13. I am going to try my Verizon sim the day I get this thing. Then I'll be raiding the AT&T store for 30 days of LTE: fastest provider wins.
Click to expand...
Click to collapse
Source please?
It was supposed to work with Verizon, on LTE at least. I'm not going to order one if it doesn't.
It works with Verizon LTE not 3g
Sent from my SPH-L900 using XDA Premium 4 mobile app
Very interested to hear what happens when you pop in your Verizon SIM.
Actually someone already has: http://www.droid-life.com/2013/09/11/video-first-look-at-verizon-data-on-the-new-nexus-7-lte/
cmstlist said:
Very interested to hear what happens when you pop in your Verizon SIM.
Actually someone already has: http://www.droid-life.com/2013/09/11/video-first-look-at-verizon-data-on-the-new-nexus-7-lte/
Click to expand...
Click to collapse
In the comments on that video, a couple of people are noting that Verizon stores have refused to supply sim cards and activate Nexus 7 tablets, because "they're not in their system". I think the person that made the video just removed the sim from his phone and it worked. I want to get one of these and add it to my current plan for $10/month and share my current data plan. It's too bad Google and Verizon can't seem to get it together and explain how this works. I'll wait until there are no hoops to jump through. I wonder if the LTE only, no 3G restriction on Verizon is Google's way of forcing Verizon's hand. I don't think they're allowed to refuse a device that operates solely on LTE.
patrickoneal said:
In the comments on that video, a couple of people are noting that Verizon stores have refused to supply sim cards and activate Nexus 7 tablets, because "they're not in their system". I think the person that made the video just removed the sim from his phone and it worked. I want to get one of these and add it to my current plan for $10/month and share my current data plan. It's too bad Google and Verizon can't seem to get it together and explain how this works. I'll wait until there are no hoops to jump through. I wonder if the LTE only, no 3G restriction on Verizon is Google's way of forcing Verizon's hand. I don't think they're allowed to refuse a device that operates solely on LTE.
Click to expand...
Click to collapse
I'm trying to activate one for my buddy on Verizon. It doesn't appear to be Verizon trying to be stubborn about it. It's more about technical limitations. Verizon devices need a serial number and a SIM ID to activate on their LTE network and the Nexus 7 only has a SIM ID that can be used. The serial number isn't recognized in Verizon's system because it's still a GSM device. So thus far, it looks like the method shown of using a SIM that's already activated is the only way of getting this going. Having its own dedicated number is a trickier matter.
j.bruha said:
I'm trying to activate one for my buddy on Verizon. It doesn't appear to be Verizon trying to be stubborn about it. It's more about technical limitations. Verizon devices need a serial number and a SIM ID to activate on their LTE network and the Nexus 7 only has a SIM ID that can be used. The serial number isn't recognized in Verizon's system because it's still a GSM device. So thus far, it looks like the method shown of using a SIM that's already activated is the only way of getting this going. Having its own dedicated number is a trickier matter.
Click to expand...
Click to collapse
Edited to add: Thanks for the reply and the information.
Well, that sucks.
As far as I know, Google advertised this as working with Verizon when it was launched. Now they're saying next to nothing about it.
So, if I want to activate this as an add-on tablet at $10/month, I have to buy the Nexus 7, some other used Verizon tablet off ebay, activate it and swap the SIM. I may be incorrect, but I'd bet you couldn't sell off the other tablet and let someone else activate it using this method, unless the SIM isn't attached to the serial number in Verizon's system.
No offense intended, but I believe this is Verizon being stubborn. The tablet obviously functions on their network, but they aren't willing to supply a SIM and simply activate it.
Please let us know if you're successful in getting it activated without swapping a SIM from some other device. I can't be the only one interested in getting this going, but I'm not going to order one until I know it works.
I seem to remember reading that with past devices, others have had success bringing in a tablet that's already active on some other account but without the SIM, and asking for a SIM to activate it.
Buy Verizon ipad mini. Activate sim. Return ipad mini. Win?
Sent from my SCH-I545 using Tapatalk 4
patrickoneal said:
Edited to add: Thanks for the reply and the information.
Well, that sucks.
As far as I know, Google advertised this as working with Verizon when it was launched. Now they're saying next to nothing about it.
So, if I want to activate this as an add-on tablet at $10/month, I have to buy the Nexus 7, some other used Verizon tablet off ebay, activate it and swap the SIM. I may be incorrect, but I'd bet you couldn't sell off the other tablet and let someone else activate it using this method, unless the SIM isn't attached to the serial number in Verizon's system.
No offense intended, but I believe this is Verizon being stubborn. The tablet obviously functions on their network, but they aren't willing to supply a SIM and simply activate it.
Please let us know if you're successful in getting it activated without swapping a SIM from some other device. I can't be the only one interested in getting this going, but I'm not going to order one until I know it works.
Click to expand...
Click to collapse
No offense taken, though let me clarify what I meant in my post by it being a technical limitation.
The serial numbers on the Nexus 7 are for GSM devices (IMEI's starting with 35xxx). Verizon's system does not recognize these serial numbers to work on their network. The system looks for ESN numbers (usually starting with 99000xxx) for a CDMA network, then asks for the ICCID (SIM ID) for the LTE SIM card. The Nexus 7 doesn't have a CDMA radio in it at all, which Verizon's network still needs in a device for it to complete the activation process.
Once activated, that SIM can be moved into another compatible device and work beautifully as Droid Life showed already, but that's not the issue we're having. Your described scenario is what I'm going to try for my buddy this weeked, but I have a feeling it won't work.
I don't think d11dog11's suggestion won't work either A) because the iPad Mini uses a nano SIM (4FF), B) because when the iPad is returned, the system defaults to disconnecting the number that was activated on that device, and C) you'll still get nailed with a restocking fee.
Indeed, this sucks!
LTE Results are in
Here's my download experience from a downtown San Francisco rooftop:
T-Mobile USA LTE:
SpeedTest: 43 ms 8.39 down 1.23 up Mb/s
signal: -104 dBm 36 asu rsrq -9 dB
T-Mobile HSPA:
SpeedTest: 73 ms 9.03 down 0.78 up Mb/s
signal: -104 dBm 35 asu rsrq -8 dB
Verizon Wireless:
SpeedTest: 196 ms 0.481 0.265 Mb/s <<== SUCKS BIG TIME! 2G Speed?
Signal -73 dBm 67 asu -12 dB
Comcast Wi-Fi: 18 ms 27.274 7.880
T-Mobile is on the higher frequency that would give spottier coverage, but they are doing quite alright.
Verizon sucks ass. A year ago everybody but Verizon looked like clowns. Today (starting about six months ago) the clown is Andy MacLeod, CTO of the Verizon Wireless partnership. How could they possibly fail?
San Francisco is the most densely populated area outside Manhattan, and this dude needs to pay attention. If you stay up until 1 am on a weekday, Verizon might give you 8 Mb/s down. The sucky area is not only downtown, as a matter of fact, I don't now of a good area anymore. A year ago it was 18 Mb/s greatness 24/7. There's crazy talk of a high-capacity overlay on band 4, but we got none of that, and one might wonder how this can go on for months on end. I canceled the day I got the Nexus 7 LTE. Nexus 5 will support everyone but Verizon, i'll get that one, too: hello Sprint!
The included T-Mobile SIM is a broadband pass that gives you 30 days/2 GB of HSPA or LTE but no voice.
Sensorly, SignalChecker and Open Signal are not good for speed test, so stick with SpeedTest.
PhoneGeek said:
Nexus 5 will support everyone but Verizon, i'll get that one, too: hello Sprint!
Click to expand...
Click to collapse
One reason why it's less likely that Sprint will be supported on the same unlocked unit as GSM carriers: Sprint's LTE devices do not store the CDMA subcriber identity on the SIM card like Verizon does. Their Androids tend to have an internal non-removable SIM, and their iPhones have a SIM that only stores the LTE identity. So when two Verizon iPhone users swap SIMs, the phone numbers follow suit completely. When two Sprint iPhone users swap SIMs, the phone numbers remain on the devices but the LTE identities swap which must be confusing for the phone.
Nexus 5 on Sprint, AT&T and T-Mobile
The FCC publish on the Nexus 5 (LG D820) removes any doubt of it not being a Sprint phone. It’s a herkulean effort to support all their LTE bands, which I believe nobody has done yet. It quacks like an LG G2 but has a different display size from all other LG 8xx submissions. And then then was the KitKat leak, conveniently 2 days before the FCC published it, where there was an LG logo. Google must start shipping before Christmas, and September plus two months is November.
The likelihood that Google would put out a Sprint-only phone is zero.
The likelihood of Sprint kissing the feet of anyone putting out a Nexus phone on their network is really high.
The rest is engineering.
AT&T didn't work on LTE only HSPA+
I just bought hey Nexus 7 LTE from Best Buy yesterday.when I tried to activated through AT&T it activated but it only showed H in the signal strength menu bar. when I called AT&T customer supportTo provision it for LTE they said it wasn"t in their system and they wouldn't help me so I returned it.
needless to say I am very disappointed anybody else have the same issue?
oilpressure said:
I just bought hey Nexus 7 LTE from Best Buy yesterday.when I tried to activated through AT&T it activated but it only showed H in the signal strength menu bar. when I called AT&T customer supportTo provision it for LTE they said it wasn"t in their system and they wouldn't help me so I returned it.
needless to say I am very disappointed anybody else have the same issue?
Click to expand...
Click to collapse
That's strange, considering there's an AT&T option on Play Store. You returned the tablet or cancelled the SIM?
You could try ordering from Play Store instead with the bundled AT&T SIM. Maybe that one will be provisioned properly for LTE.
Sent from my Nexus 7 using Tapatalk 4
Picked up the new Nexus 7 LTE (2013 edition) and popped in my Verizon micro-SIM. Everything worked great for a few days. Just got a notification in my tray asking me to register my device with the Verizon Network? I clicked the link, it opened my browser and went to some Verizon site, but the page didn't load. I couldn't receive/send any data or even pick up a signal.
When I removed and re-insert the SIM and rebooted the device, it would pick up a cellular signal for a few minutes, then would drop signal.
I put the SIM back in my GS3, it registered with the network and got signal on the phone. I then re-inserted the SIM into the Nexus 7 and have LTE service once again.
Anyone else have this problem?
studiddie said:
Picked up the new Nexus 7 LTE (2013 edition) and popped in my Verizon micro-SIM. Everything worked great for a few days. Just got a notification in my tray asking me to register my device with the Verizon Network? I clicked the link, it opened my browser and went to some Verizon site, but the page didn't load. I couldn't receive/send any data or even pick up a signal.
When I removed and re-insert the SIM and rebooted the device, it would pick up a cellular signal for a few minutes, then would drop signal.
I put the SIM back in my GS3, it registered with the network and got signal on the phone. I then re-inserted the SIM into the Nexus 7 and have LTE service once again.
Anyone else have this problem?
Click to expand...
Click to collapse
Bump I'm wondering this same thing had mine one day but wandering how long they will let it work?
cliftonrouse said:
Bump I'm wondering this same thing had mine one day but wandering how long they will let it work?
Click to expand...
Click to collapse
I've had mine in my tabet for about the past 5 days. The only thing that has changed is when I login to my VZW account, it shows an Unknown device. However, it still works. I am planning to leave my sim in for as long as it will let me. Great tablet.

Rest my phone without service?

This is going to seem like a stupid question but, I have a Nexus running CyanogenMod 11 that I no longer use as a phone; it has no data plan. I am currently using a Moto X. But I'd like to do a factory reset through TWRP. Basically start fresh. The only thing I use the phone for now is WiFi to browse the web. Since a factory reset would clear all of my settings would I be able to sign back in on Google even though I don't currently have a data plan? I'm going to say that yes, I'd be able to but I just want to make sure. I don't want to render the device a paperweight.
safe reset
Most definitely, you can do anything device related via Wi-Fi that you could do via mobile data. If during initial setup after reset your device does not want to allow you to add a Google account using Wi-Fi, simply skip Google signin, and once device is running, just activate your Wi-Fi, join your network and add a Google account directly from Accounts and Sync in settings.
oddball3 said:
Most definitely, you can do anything device related via Wi-Fi that you could do via mobile data. If during initial setup after reset your device does not want to allow you to add a Google account using Wi-Fi, simply skip Google signin, and once device is running, just activate your Wi-Fi, join your network and add a Google account directly from Accounts and Sync in settings.
Click to expand...
Click to collapse
Thanks. That's what I thought but figured I'd jump on here and make sure. I'm not even sure what my plans are for this device. I love the Nexus but the Moto X is pretty awesome out of the box. My Nexus is on the last known good nightly for CM 11; 11-20140117-NIGHTLY-toro. I might just sell it. I just didn't want to reset it and make it a complete brick for someone else.
Safe reset
is your device gsm or cdma?
oddball3 said:
is your device gsm or cdma?
Click to expand...
Click to collapse
It's Verizon so I believe it's CDMA.
The Tallest said:
It's Verizon so I believe it's CDMA.
Click to expand...
Click to collapse
make and model? we can get it onto prepaid, or possibly enable gsm to pop a sim in, depending on what it is
Free Moto X
Verizon Wireless is the only major wireless carrier today that does not put a software lock on any of its 4G LTE smartphones. This means that whether you are on a contract or you paid full price for your Verizon 4G LTE handset, it is automatically unlocked.
You should be able to put a SIM card in it from any GSM carrier and it will offer basic voice, texting and 3G data. Whether it will also support LTE depends on what LTE frequency bands are
supported in the phone.
A Moto X designed for Verizon will work with either an AT&T or T-Mobile SIM on the gsm network. But you may be limited in terms of the service that you can access. As I said, you will definitely be able to text, call and use 3g, access to LTE will depend on the frequency band being used in your area, but most likely you'll be covered.
As far as the nexus is concerned, it supports LTE Band 4 AWS, which is also supported by AT&T and T-Mob on GSM, although not everywhere. A simple, cheap prepaid SIM from one of these networks popped into your nexus will confirm if it will work.
Hope I was able to help out, so now what are you waiting for? Go get yourself an AT&T or T-Mobile prepaid SIM and free your Gnex.
oddball3 said:
Verizon Wireless is the only major wireless carrier today that does not put a software lock on any of its 4G LTE smartphones. This means that whether you are on a contract or you paid full price for your Verizon 4G LTE handset, it is automatically unlocked.
You should be able to put a SIM card in it from any GSM carrier and it will offer basic voice, texting and 3G data. Whether it will also support LTE depends on what LTE frequency bands are
supported in the phone.
A Moto X designed for Verizon will work with either an AT&T or T-Mobile SIM on the gsm network. But you may be limited in terms of the service that you can access. As I said, you will definitely be able to text, call and use 3g, access to LTE will depend on the frequency band being used in your area, but most likely you'll be covered.
As far as the nexus is concerned, it supports LTE Band 4 AWS, which is also supported by AT&T and T-Mob on GSM, although not everywhere. A simple, cheap prepaid SIM from one of these networks popped into your nexus will confirm if it will work.
Hope I was able to help out, so now what are you waiting for? Go get yourself an AT&T or T-Mobile prepaid SIM and free your Gnex.
Click to expand...
Click to collapse
I wasn't really looking to put service on it. BUT, now that you mention it, maybe I could get a sim card from a prepaid Verizon phone and put it into my Nexus and give it to my son.
The Tallest said:
I wasn't really looking to put service on it. BUT, now that you mention it, maybe I could get a sim card from a prepaid Verizon phone and put it into my Nexus and give it to my son.
Click to expand...
Click to collapse
Great idea... shouldn't let old G-Nex go to waste Lol or you could send it over to me in south Africa hehe

AT&T LTE/ 4G issues on the Zenfone 2 (North Americal)

Here is the full cause of the issue after much research (probably an amalgamation of all the information above + some more)
When you pop in your 4G AT&T SIM and give AT&T the new IMEI (SIM1) to update in the database, they cannot 'see' this device as an LTE capable device and cannot activate/provision LTE for this phone, even though the phone supports all the required AT&T LTE Bands.
Arguing with them using logic is futile as even the most technologically adept 'Tech Support' representatives will repetitively claim, ''We can only guarantee LTE service on an AT&T device'' This is why you can only see H+ (HSPA+) on your device.
There are now two ways to proceed: (first make sure your APN settings or correct)
1) Use an older AT&T device (LTE capable), pop your SIM back into this device. Call customer care and ask them to update the IMEI to this older handset. Restart your phone, verify the LTE/4G signal on your notification bar/ confirm with LTE discovery/ (your favourite tool)
Now, take the sim card and re-insert it in your Zenfone 2. You should now see the '4G' icon on your Zenfone.
Note: AT&T will conduct occasional system-wide sweeps to verify if their SIM cards are actually inserted in the device whose IMEI they have registered and if not, they will update the IMEI on their database and you may lose 4G and rollback to HSPA+.
2) WAIT. I've spoken to Asus regarding the issue and this is a known issue to them. I've been told to expect a modem firmware update (no ETA - don't ask me) after which, somehow, this issue should not be a concern and AT&T will be able to provision the Zenfone 2 IMEI as an LTE capable device.
3) Some amazing workaround by a technically adept AT&T representative who can 'force' LTE registration to the device
4) You tell me.
Very informative regarding LTE provisioning on AT&T. In my experience, once they contenders and remove the LTE. a new SIM will need to be used to get back LTE. Even though the account is provisioned for LTE.
Sent from my ASUS_Z00AD using XDA Free mobile app
AT&T stated they will be offering the ZenFone 2 soon with a contract.
That's crazy! There should be no need for these shenanigans on a GSM carrier. I'm sure the service is leaps better, but I did not have this problem on T-Mobile. I do have a prepaid SIM, so that could make all the difference.
Has to be an issue with certain ZP2's i used an att straightalk sim, and had no issue connecting to LTE at all, i just pop the sim in, searched for networks, registered on att added the straightalk att apns and boom done got full LTE signal on 06610.
Had the same issue with my Nexus 5 originally, a real hassle dealing with support to correct (especially on a corporate account). Currently waiting on ZF2 to arrive, but hoping this is corrected in the latest firmware:
"32. Using HW encode for 4G SKU."
http://www.asus.com/zentalk/forum.php?mod=viewthread&tid=12194&extra=page=1
I am tracking this thread and a related thread and wondering if I need to call AT&T and tell them to delete my ZF2's IMEI. I definitely am only showing H+ symbols and when I did a speed tests, uhm, tests definitely reveal I am not getting LTE speeds. AT&T tried to tell me I am seeing H+ symbol because the ZFT is not an AT&T branded product but I didn't really think this was true. H+ is not the worst of the worst and I really would notice it if I had two phones side by side, but I can live with it more or less if I have to, although yes-I want my LTE back if I can get it - the point is that the ZF2 is capable of LTE and I am very much still on an AT&T contract and honoring my contract on a line that has had LTE for at least 2 years or more now. I just merely bought my own phone this time and needed a new SIM card for it as I had nano on the last one. So-would telling AT&T to lose my IMEI and give me a new SIM put LTE on my ZF2? The APN information matches what is already listed so that is of no use-it seems universal to either H+ or LTE.
babsk said:
I am tracking this thread and a related thread and wondering if I need to call AT&T and tell them to delete my ZF2's IMEI. I definitely am only showing H+ symbols and when I did a speed tests, uhm, tests definitely reveal I am not getting LTE speeds. AT&T tried to tell me I am seeing H+ symbol because the ZFT is not an AT&T branded product but I didn't really think this was true. H+ is not the worst of the worst and I really would notice it if I had two phones side by side, but I can live with it more or less if I have to, although yes-I want my LTE back if I can get it - the point is that the ZF2 is capable of LTE and I am very much still on an AT&T contract and honoring my contract on a line that has had LTE for at least 2 years or more now. I just merely bought my own phone this time and needed a new SIM card for it as I had nano on the last one. So-would telling AT&T to lose my IMEI and give me a new SIM put LTE on my ZF2? The APN information matches what is already listed so that is of no use-it seems universal to either H+ or LTE.
Click to expand...
Click to collapse
They need to have an LTE capable AT&T phone first. Then you can switch sim into the ZF2. Had to use my Lumia 635 imei. Unfortunately, once I swith to a non LTE phone, for example, my nexus 4, their system detects it and removes the LTE profile. So, I have to call them again if I want to get LTE on the ZF2.
Sent from my XT1033 using Tapatalk
mrcamp said:
They need to have an LTE capable AT&T phone first. Then you can switch sim into the ZF2. Had to use my Lumia 635 imei. Unfortunately, once I swith to a non LTE phone, for example, my nexus 4, their system detects it and removes the LTE profile. So, I have to call them again if I want to get LTE on the ZF2.
Sent from my XT1033 using Tapatalk
Click to expand...
Click to collapse
I have heard that before-hmmm. I would have needed a nano adapter to put the sim from my previous very LTE capable got LTE all the time Lumia phone first and didn't know that ahead of time. But
I did call them and my guess is I am being lied to that they gave me LTE? I now at least can prove it with speed tests and demand that they fix it but how do they do this is at this point
Sent from my K010 using XDA Free mobile app?

Are Verizon phones unlocked? New SIM not recognized.

I have been under the impression for a long time that Verizon phones are unlocked, and had a tech tell me this - contracts stay in effect, but phones are free to come and go. So I took my N7 (for which I pd full retail, no contract) to a prepaid carrier and was able to use it with their SIM for a couple of weeks. It took help from a tech to configure the APN settings, but things worked fine. I did get a constant message in the status bar: not a Verizon SIM. Today the phone will not work, even though it shows many 4G bars, and says: No SIM or SIM not recognized. This message pops up every time I try to dial. I called the prepaid carrier and they said they are sure that Verizon has locked the phone and I should call them to unlock it. (Right!)
I don't know if it's a coincidence, but this happened right after I ordered a cell extender which requires the purchase of its own SIM. At first I thought there must be some confusion involved with this, but tech said he was sure it was a Verizon lock. Any ideas or information? Thanks!
Yes, the Verizon N7 is carrier unlocked; however, this isn't necessarily a prerequisite to using a pre-paid carrier's service if they're already using the same CDMA frequencies (in which case, their most likely just "leasing" their service from Verizon and reselling it as their own - these companies are called MVNO's (Mobile Virtual Network Operators) and there are plenty of them out there).
What I think is most likely happening is that Verizon is temporarily deactivating your SIM card, as if it were a Verizon SIM, due to the fact that you're still using the Verizon Note7 firmware. You have a couple options here:
If you have another phone, and another SIM card, you can do like the rest of us are doing and reactivate the other phone with the other SIM and then pop it into your N7. This will restore service to your Note7 and release the "hold" on the previous SIM, so that you can repeat the process with that card next time Verizon does one of their sweeps (appears to be a weekly event). A pain in the ass? Yes. But, after doing this a few times, I've gotten the process down to about 5 minutes. I just need to make sure I have my spare phone (a Verizon Note 4) nearby wherever I am.
Because the N7 is carrier unlocked and is capable of operating on either CDMA networks (Verizon & Sprint) or GSM networks (T-Mobile & AT&T), you can flash another carrier's firmware (like T-Mobile) and use their pre-paid service, or the pre-paid service of a MVNO that operates on GSM (like Simple Mobile). I use T-Mobile as an example because I know that they are not... yet... disabling SIM Cards (temporary or otherwise), but I can't say, with certainty, that the other two are not either. I do know that all of them have pushed firmware updates to permanently disable the ability to charge the Note7, so, if you go this route, you want to make sure you flash the firmware released circa mid-late October and then do whatever is necessary to block all subsequent updates.
Hope this helps,
Matt
raneym305 said:
Yes, the Verizon N7 is carrier unlocked; however, this isn't necessarily a prerequisite to using a pre-paid carrier's service if they're already using the same CDMA frequencies (in which case, their most likely just "leasing" their service from Verizon and reselling it as their own - these companies are called MVNO's (Mobile Virtual Network Operators) and there are plenty of them out there).
What I think is most likely happening is that Verizon is temporarily deactivating your SIM card, as if it were a Verizon SIM, due to the fact that you're still using the Verizon Note7 firmware. You have a couple options here:
If you have another phone, and another SIM card, you can do like the rest of us are doing and reactivate the other phone with the other SIM and then pop it into your N7. This will restore service to your Note7 and release the "hold" on the previous SIM, so that you can repeat the process with that card next time Verizon does one of their sweeps (appears to be a weekly event). A pain in the ass? Yes. But, after doing this a few times, I've gotten the process down to about 5 minutes. I just need to make sure I have my spare phone (a Verizon Note 4) nearby wherever I am.
Because the N7 is carrier unlocked and is capable of operating on either CDMA networks (Verizon & Sprint) or GSM networks (T-Mobile & AT&T), you can flash another carrier's firmware (like T-Mobile) and use their pre-paid service, or the pre-paid service of a MVNO that operates on GSM (like Simple Mobile). I use T-Mobile as an example because I know that they are not... yet... disabling SIM Cards (temporary or otherwise), but I can't say, with certainty, that the other two are not either. I do know that all of them have pushed firmware updates to permanently disable the ability to charge the Note7, so, if you go this route, you want to make sure you flash the firmware released circa mid-late October and then do whatever is necessary to block all subsequent updates.
Hope this helps,
Matt
Click to expand...
Click to collapse
Thanks. It does help and that makes sense. What was odd was that I was still able to access internet (not wi-fi, but network showing 4 bars 4G). I got a new SIM today and when I popped it in, same thing. Are you saying I would have to activate the SIM on a second phone (currently N5 still with Verizon while I prepare to leave them) before putting it back in the N7? Just keep switching SIMs back and forth?
kat3k said:
Thanks. It does help and that makes sense. What was odd was that I was still able to access internet (not wi-fi, but network showing 4 bars 4G). I got a new SIM today and when I popped it in, same thing. Are you saying I would have to activate the SIM on a second phone (currently N5 still with Verizon while I prepare to leave them) before putting it back in the N7? Just keep switching SIMs back and forth?
Click to expand...
Click to collapse
It's kind of a crappy solution, and one that I doubt will continue to work forever (or, at least until the N8 is released)... but yeah. That seems to be the only work aground right now.
Sent from my Verizon Samsung Galaxy Note 7 using XDA Labs
raneym305 said:
It's kind of a crappy solution, and one that I doubt will continue to work forever (or, at least until the N8 is released)... but yeah. That seems to be the only work aground right now.
Sent from my Verizon Samsung Galaxy Note 7 using XDA Labs
Click to expand...
Click to collapse
Yes, and it's a whole crappy situation. I can accept the recall, but not the hotlining by Verizon. I have learned from this I will never buy a phone from a carrier again. Should have bought non-carrier specific directly from Samsung.

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