Microphone problem with my HTC One M9 - One (M9) Q&A, Help & Troubleshooting

I have the following problem with my HTC One M9:
Some days ago people that I called or people who called me on my HTC One M9 suddenly reported bad hissing sounds during our call to that extend that they could not understand me. I can't hear those sounds on my side. The hissing noise seems come and go arbitrarily.
I already checked different circumstances switching off WLAN/Bluetooth/LTE/UMTS/2G but the hissing sounds seem to remain. I even did a factory reset, nothing changed.
Then I tried to record some sound via the HTC Voice Recorder app and immediately could hear the hissing noise when playing the recorded sound. Using headphones with an external mic: no hissing sound was to could be heard when listening to the recording. I even used a vacuum cleaner to eliminate the possibility of any dirt behind the grill.
Is this a common problem with the HTC One M9? Has anyone had this problem before? Maybe its a hardware fault...

I have had that issue too but mainly while in the car. Maybe it's the mic going nuts because its one of those that eliminates background noise yet in the car its like a sound studio..
I dont know the cause either.
Sent from my HTC One M9 using Tapatalk

Related

Poor magnetic shielding

Hi all looked through the forum but can't see anyone else mentioning this.
When i have headphones pluggged into my Desire there is a noticeable hissing noise coming through them (I have a pair of fairly expensive Shure headphones) which seems to come on and off depending on whether the phone thinks it should be outputting noise. Anyone else noticed this? Was dead silent on my Iphone.
Anyway, as per the title above, when i am listening to music etc through the headphones in addition to the hiss i have just described i can hear the phone connecting to the network. Not sure how best to describe the sound sorry but it's like the one you get if you put your phone next to a speaker while you're making a call. It's not particularly loud but is extremely annoying. It's intermittent and seems to mainly occur when the phone is using GPRS or Edge.
It also occurs when i receive a call with my headphones plugged in.
Has anyone else experienced this or can anyone else test this by listening to music through headphones and browsing the web or similar?
I'm assuming it's down to poor magnetic shielding but want to see if it's just my phone or common to the Desire in general.
Cheers
No problems here using my Shure SE210 earphones. Whisper quiet using Meridian Player for both Videos and Music (FLAC).
Have you tried the earphones you get with the phone, or indeed other earphones? Just to try and isolate the problem...
I also have Shure SE210 and I rather don't use them with the Desire. The static level is just over the roof! What's more I also dislike the sound as a whole, it's tiny. I guess an equilizer could relieve this.
-------------------------------------
Sent via the XDA Tapatalk App
So has anyone else noticed this issue?
I use Shure SE210s too. But my point was they worked absolutely fine on my iPhone - this is why I believe the problem to be down to the phone hardware not the headphones. I can live with the slight static but the phone buzzing noises are unacceptable.
Hi,
I have the same issues (GPRS/EDGE noises). With any headphones I use, I can hear the phone accessing the data network. The problem is gone, when I'm on wifi. May this be related to custom ROMs and kernels? I really want to get this fixed
OK, I fixed it. Apparently I had the "only use 2G networks" option turned on! Now with 3G the issue is gone
Reviving an old thread here, but just wanted to say I have this problem with a pair of Sennheiser CX300's and Creative Aurvanas. Airplane mode doesnt help at all. As long as the phone is outputting sound, it's hissing. It lasts about four seconds after it has stopped playing sound. It is being retunred tomorrow, after HTC claimed it was not a known problem with the phone, and told me to try and return it.
The same earbuds work without a problem on a Nokia 5800 (Xpress Music "Tube") and an iPhone 3G. If this is a problem with all Desires, mine will be returned for my money back. You can't advertise a phone as a heavyweigth media phone with such a MAJOR flaw.
naguz said:
Reviving an old thread here, but just wanted to say I have this problem with a pair of Sennheiser CX300's and Creative Aurvanas. Airplane mode doesnt help at all. As long as the phone is outputting sound, it's hissing. It lasts about four seconds after it has stopped playing sound. It is being retunred tomorrow, after HTC claimed it was not a known problem with the phone, and told me to try and return it.
The same earbuds work without a problem on a Nokia 5800 (Xpress Music "Tube") and an iPhone 3G. If this is a problem with all Desires, mine will be returned for my money back. You can't advertise a phone as a heavyweigth media phone with such a MAJOR flaw.
Click to expand...
Click to collapse
This hissing noize you talk about which is only 4 seconds long also happens on my iPod touch, so I don't think its a massive problem
Sent from my HTC Desire using XDA App
Listening to tunes on desire with my sennheiser 555's and it sounds excellent...
Get a very slight click when WiFi connects.
Sent from my HTC Desire using XDA App
atomfix said:
This hissing noize you talk about which is only 4 seconds long also happens on my iPod touch, so I don't think its a massive problem
Click to expand...
Click to collapse
The hissing noise is present all the time while the phone is producing sound AND four seconds after. So I would say it is a pretty big problem.

HTC One X Audio Hiss

Seen quite a few topics on this, seems no one has a solution.
What I'm trying to accomplish with this is to see if EVERY HTC One X has this problem of a hissing noise in the background.
The hissing noise sounds somewhat like television white noise, and is apparent when playing music at low volume and during quiet parts of a song.
Testing Method:
i) Using headphones/earphones/whatever that plugs in the headphone port,
ii) Play music or other audio.
iii) Turn volume down to zero (0%)
iv) Listen for the noise.
Repeat method with no headphones i.e. with speaker, and put speaker up to your ear (very close). Try and listen for the noise.
my one x has the issue too.
As far as i know this is not an issue and it's normal, try doing the same thing with any other device and you will hear the same thing, may be hard to notice sometimes but it's there ( I didn't notice this on my HOX until i read your thread )
I do have this hiss on my one x.It can easily be heard when the music is stopped and this hiss continues for a small second!
It drives me mad as I tend to listen to music on lower volumes compared to others...
Sent from my HTC One X
if it is for 2-3 seconds and then it stops, it's normal, not an issue, due to a low voltage signal the sound chip sends to audio device (whether that would be a simple earphone, or a full support Bluetooth audio kit) to announce that the sound broadcasting is finished... (fade out noise)
Same here.
At 0% volume mine does not hiss, however if I play a song then pause it there is a faint hiss for a second or two then it stops completely.
Here's another one, plug the charger in and here the buzzing/feedback through the earphones when charging...
srashedian said:
if it is for 2-3 seconds and then it stops, it's normal, not an issue, due to a low voltage signal the sound chip sends to audio device (whether that would be a simple earphone, or a full support Bluetooth audio kit) to announce that the sound broadcasting is finished... (fade out noise)
Click to expand...
Click to collapse
No, the problem that I'm experiencing and trying to see if others experience is whether the hiss is happening DURING the music. I understand if you listen to music at above 50% you most likely will not hear it during the music.
Yes, I have got the same problem and it is caused by very poor SNR of One X DAC or analog circuit.
It is very annoying for me, as I use sensitive IEMs and my old HD2 has not got this issue at all - I just find hard to accept that I have to hear audio noise in 2012 flaghsip device. There are some workarounds possible that can POSSIBLY at least partially mitigate the problem:
1. Use less sensitive headphones
2. Use some kind of attenuator, like:
http://www.ebay.co.uk/itm/Sound-lev...13488602?pt=US_Headphones&hash=item1e6f218cda
and increase listening volume at the same time
Issue confirmed. Could not believe that in this day and age I am confronted with such an obvious hiss on this top-of-the-line HTC phone.
Coming from the S2, I have not been impressed with the quality of the One X. I like the screen though, when I can't see any yellow spots, that is.
a704e said:
Seen quite a few topics on this, seems no one has a solution.
What I'm trying to accomplish with this is to see if EVERY HTC One X has this problem of a hissing noise in the background.
The hissing noise sounds somewhat like television white noise, and is apparent when playing music at low volume and during quiet parts of a song.
Testing Method:
i) Using headphones/earphones/whatever that plugs in the headphone port,
ii) Play music or other audio.
iii) Turn volume down to zero (0%)
iv) Listen for the noise.
Repeat method with no headphones i.e. with speaker, and put speaker up to your ear (very close). Try and listen for the noise.
Click to expand...
Click to collapse
Will an external DAC help with this problem, if even usable with a phone?
Sent from my HTC One X
I probably should have said in my original post but yes I have the issue and noticed it....
Alternative was to use Bluetooth, I personally might get an APT-X adaptor thats portable so I can connect to my home cinema system or car stereo through the jack input....
I wonder if there's any One X without this problem, such as newer batches etc
a704e said:
Will an external DAC help with this problem, if even usable with a phone?
Click to expand...
Click to collapse
If you can feed it a digital signal, then yeah, by all means it would help. I've not looked into it, I dunno if it's possible.
about 3 peoples said there it is normal so why continue this ? lol it have everything that make music,sounds.. its normal due to low voltage to earphones and there is currently no technology that can stop this noise...
Sramie said:
about 3 peoples said there it is normal so why continue this ? lol it have everything that make music,sounds.. its normal due to low voltage to earphones and there is currently no technology that can stop this noise...
Click to expand...
Click to collapse
Larger sample size. And also speaker out has this problem, not just headphones. And why other phones don't have this problem?
Sent from my HTC One X using xda app-developers app
cfm +1
using music app or tune in radio connecting to my cars aux in via 3.5mm connection cable to utilize audio device and loudspeakers in car, and it is even more noticeable.. (the sound is great though) also you hear hiss and noises as inerference effect from the the engine clearly in silence between track changes
Sent from my HTC One X using xda premium
I have it as well, but im pretty sure iv heard the exact same noise on most consumer devices ive had like my ipod and old s2.. didnt even think about it till i saw this thread.
If it bothers you that much just email htc and see what they say...

[Q] Headphone jack vs speaker sound output issue

Hello One community,
I just purchased the One a week ago and finally had a chance to use the stock HTC headphones that came in the box. When I receive a call or get notifications, the sound comes through the head phone jack as well as the phone speakers. Has anyone else experienced this? I have tried different settings and nothing seems to work. Is this the default behavior of the sound?
Probably meant to be like that. I know that in the past I've been listening to music and then when I was done I just set my phone down without taking the headphones out of the jack. They probably did it for that type of situation. I mean I'm not 100% sure but that seems logical.
rudyo78427 said:
Hello One community,
I just purchased the One a week ago and finally had a chance to use the stock HTC headphones that came in the box. When I receive a call or get notifications, the sound comes through the head phone jack as well as the phone speakers. Has anyone else experienced this? I have tried different settings and nothing seems to work. Is this the default behavior of the sound?
Click to expand...
Click to collapse
pretty sure that is normal. Same thing happens when connected to a bluetooth headset.
Ok...thanks. guess I will just deal with it. My previous HTC Incredible 2, Incredible 4G , HTC DNA and Moto Razr HD didn't allow any sounds to come from the phone speaker when the head set is plugged in. That is why I still found it odd. It's kind of annoying. I use the headset to quiet the phone notifications when I'm in a public area. But since the sounds still come from the phone speakers, I have to mute the output, which defeats the purpose.

Hissing noise in left ear when playing music through headphones

Anyone experiencing a hissing noise in the left ear when playing music with headphones? It's more obvious in some songs and its really irritating once you've noticed it.
Seems to be the same problem the G2 has: THAT Kitkat Audio Bug - Hissing/Crackling. - xda-developers
Yes, me to. It's very anoying. Hope it will be sorted out otherwise I return the G3 to shop
I have the same problem here. only left earphone having hiss noise during a music play or anything.
Do you think this can be fixed by a software update or should we refund the device?
LG G3
Android Version 4.4.2
Kernel: 3.4.0
Build No: KVT49L.A1402575277
Thanks
online111 said:
I have the same problem here. only left earphone having hiss noise during a music play or anything.
Do you think this can be fixed by a software update or should we refund the device?
LG G3
Android Version 4.4.2
Kernel: 3.4.0
Build No: KVT49L.A1402575277
Thanks
Click to expand...
Click to collapse
Took months before they fixed it on G2
kruso said:
Took months before they fixed it on G2
Click to expand...
Click to collapse
I have a G2 running the lastest euro open rom and the issue is still there. Nothing has been fixed! Lets face it... They either don't want to or don't know how to fix it...
Hello
While I do not get a hiss I am getting distortion from the LG G3 in the left on earphone - I have found that it happens on the earbuds you get with it along with my Sennheiser, both have them inline volume controls. My Sony earbuds do not have the inline volume control and I do not get that distortion. All earbuds testing on other devices and working perfect. You can hear the distortion in say low volume parts of say the Man of Steel soundtrack.
Anyone else have this issue with distortion in the left?
Thanks.
For people who are "not sure" if they have this issue: play some music with rhythmic bassline, then go to Settings --> Accessibility ---> in hearing section move the "balance" slider to the right. Now you should hear the distortion in its clear form in the left phone.
... would be interesting to see how many have this - I would pop round a few shops this weekend and try out some demo units to see if they also have the issue - however I am moving so no time - Would like to know if everyone with the G3 has the issue or some.
Its not something you have to listen very hard to notice - something with a bit of bass effect - I notice it on Man of Steel soundtrack, 1m 12s in on the track DNA.
By the way is the same if you use in inbuilt music player or my preferred player PowerAmp, of course all effects are off. The media files themselves are flacs which I use in testing audio equipment, so I know the files themselves are perfect.
I have this too. But it also seems very picky about which AUX-cable to use. Ive tried 5 different wich I know all works well.. tested them both with another phone and my Nexus 7. With 3 of them the phone doesnt even recognize its plugged in, the sound continues to play though the phones speakers. With the fourth one I get sound but very noisy and when i rotate and wiggle the cable it gets more noisy and static. With the fifth cable I dont get any of that but the left channel is still a bit noisy at certain parts in the songs, just like you describe in this thread.
Do you think all this is related to the same problem or have I also gotten a phone with a bad jack?
Hey Dyln
You have come to the same conclusion I have come to. Really not sure whether to ask for a replacement and find I get the same experience (alot of hassle for nothing) - Just find its really funny about what headphones you use. I am not liking that my £50 Sennheiser earbuds for gym do not sound as good as my other devices - Is that a batch issue on the hardware side?, is it a software issue (like G2)? God knows !... just annoying as its otherwise a great phone.
Christopher.
Hi I have the same issue with a pair of Shure SE-846 (9 Ohm). Very annoying. Hope this will be fixes soon or I have to get an in-line resistor to increase the impedance. There is (almost) no noise with headphones above 32 Ohm.
Gesendet von meinem LG-D855 mit Tapatalk
she coldsep
dhkx said:
Anyone experiencing a hissing noise in the left ear when playing music with headphones? It's more obvious in some songs and its really irritating once you've noticed it.
Seems to be the same problem the G2 has: THAT Kitkat Audio Bug - Hissing/Crackling. - xda-developers
Click to expand...
Click to collapse
I don't have hissing on mine, using the stock Quadbeats and iPhone5 headphones. I have the F400K Korean model. (I am familiar with the hiss as my old G2 had it (was fixed when I was using one of the Cloudy custom rom though).
Distortion and feedback in between songs playing in car with 3.5mm jack
I've just posted over here which is I reckon a related issue involving the 3.5mm jack....
http://forum.xda-developers.com/lg-g3/help/aux-cable-problem-t2802719
At the risk of repeating myself I'll just copy and paste in here too...
"I have a similar issue with the 3.5mm audio jack cable in the car.
Although i have tried a couple of cables and they do produce audio out of the speakers, I have a nasty problem whenever there is a gap between tracks, or when listening to radio if I pause it for more than 1 second.
It's as if the LG is cutting the power to the aux cable, so that when the music is restarted, or more annoyingly of all after EVERY song when played straight from the device, there is a nasty distorted feedback coming from the left speaker.....
Surely this is related to what the folks are saying over here...
http://forum.xda-developers.com/lg-g...music-t2804065
It never happened in my car with my Galaxy S4 or my Galaxy Note before that.
I'm seriously considering returning the handset as this noise is just not bearable - it's getting near a deal breaker for me.
edit: should have mentioned it also happens when an incoming call ends, the music cuts back in with a big old distortion/feedback."
jan.kvac said:
Yes, me to. It's very anoying. Hope it will be sorted out otherwise I return the G3 to shop
Click to expand...
Click to collapse
I am also having the same issue with my unit. Do you guys think that an update can fix this? I had my G3 replaced for having a damaged screen. I don't want to return it to the retailer again because of the buzzing sound.
G2 hissing sound fix for g3
dhkx said:
Anyone experiencing a hissing noise in the left ear when playing music with headphones? It's more obvious in some songs and its really irritating once you've noticed it.
Seems to be the same problem the G2 has: THAT Kitkat Audio Bug - Hissing/Crackling. - xda-developers
Click to expand...
Click to collapse
have you guys tried installing this?
https://play.google.com/store/apps/details?id=it.ptoti.g2_tweaksbox&hl=en
genesissss said:
have you guys tried installing this?
https://play.google.com/store/apps/details?id=it.ptoti.g2_tweaksbox&hl=en
Click to expand...
Click to collapse
It's good to know that there will likely be an easy fix. Even if that app has some compatibility issues, I'm sure a G3 version would come out.
LG G3 Hiss noise on left headphone
I did quite research on this issue.
Here is what I did:
Tried with 7 different high end - low end headphones. All having same issue on left headphone
My friend has the same phone, he is having the same issue
Went to Retail and tested 2 different phones, both having the same issue.
Tried with different songs, but the best songs you can listen to understand the noise is solo piano songs.
Try to listen this song: Ludovico Einaudi - I Giorni
If anyone has bluetooth headphone, I would like to see the test result. So we can understand if this is hardware or a software issue.
If bluetooth fails, It could be software otherwise most likely a hardware issue.
I thought this was a KitKat issue... so returning your G3 won't do any good. I experience this also. I'm not sure why Google hasn't made a fix for this yet.
Brilliant, thanks Online111; was meaning to pop round some retail shops to test out other G3's. Looks like it is a personal choose then if you can bear it or not. Was very nearly going to get a swap out.
Christopher.
online111 said:
I did quite research on this issue.
Here is what I did:
Tried with 7 different high end - low end headphones. All having same issue on left headphone
My friend has the same phone, he is having the same issue
Went to Retail and tested 2 different phones, both having the same issue.
Tried with different songs, but the best songs you can listen to understand the noise is solo piano songs.
Try to listen this song: Ludovico Einaudi - I Giorni
If anyone has bluetooth headphone, I would like to see the test result. So we can understand if this is hardware or a software issue.
If bluetooth fails, It could be software otherwise most likely a hardware issue.
Click to expand...
Click to collapse
request
can we request an audio fix here?
http://forum.xda-developers.com/showthread.php?t=2792242

top speaker buzzing noise

Hello everyone,
I have the htc one m8 and out of the box the top speaker did not sound good at full volume. Depending on the thing you are playing, there is always a sort of buzzing noise similar to electronic interference. When I lower the volume, buzzing starts to fade and disappear.
I have a feeling it is the amplifier causing this issue.
Do you think this is a hardware or software issue?
Anyone has this issue?
Thanks
muayyadf1 said:
Hello everyone,
I have the htc one m8 and out of the box the top speaker did not sound good at full volume. Depending on the thing you are playing, there is always a sort of buzzing noise similar to electronic interference. When I lower the volume, buzzing starts to fade and disappear.
I have a feeling it is the amplifier causing this issue.
Do you think this is a hardware or software issue?
Anyone has this issue?
Thanks
Click to expand...
Click to collapse
I have gone through 3 different HTC One M8, each with different issues. None had the issue you are describing. There should be no buzzing at loud volume. Get it replaced. My first one actually had buzzing of the earspeaker when in call.

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