Internet Not Available - G4 Q&A, Help & Troubleshooting

I have a LG G4 (LG-HG11) running Android 6.0 and I have been getting “Internet Not Available” error message everything I connect to my Wifi at home, as well as the Wifi at my parents place. Both Wifis has WPA2 PSK security password settings. I am able to connect to WiFi networks (Local College, MTA subway stations, Library, Work) that requires a two tier login i.e. connect to the wifi, then log in using the web browser. The only exception has been an apple wifi at my in laws - I was able to connect there. The Wifi works in Safe Mode.
Here are the things I’ve tried to no avail:
Forget the network
Turn off the phone and reset the phone
Tried 3 different routers (I even brought a new one)
Used a different cable modem
Unplugged/restart the router
Hard reset the router
Unplugged/restart the modem
I’ve factory reset the phone which seems to do the trick but the same issue has come back three times now. All of the apps I have installed appear to be legitimate apps and all of the other devices I have at home (laptops, tablets (android and apple) as well as Iphones all connect to the network just fine.
Any tips would be greatly appreciated!

Related

XDA IIs Wifi and lockups

Does anyone have a problem with their wifi locking up their xda iis? I have bought a linksys router and am getting frequent lockups when using wifi. I am using the shipped O2 rom, thanks
I have no problem at all with Netgear router. Try changing the connection speed setting in the router to the "b" mode only. Hopefully this can solve your problem.
No problems here either I'm afraid. I'm using a Draytek Vigor 2600VG at home and at work there are two of us with XDA IIs using a Linksys BEFDSR41W wireless router and no problems there either.
Sorry! :-(
Try a hard reset (gulp!) and see if you still have problems (Without anything else installed that might be inteferring) otherwise might be a faulty unit perhaps.
--Neil
I second what xanth said, I had the problem where wifi would not turn on, so I hard reset and installed each software back individually the problem was Calligrapher 7.3 did not like being in Storage or Storage Card only in Main memory (go figure)
efjay said:
Does anyone have a problem with their wifi locking up their xda iis? I have bought a linksys router and am getting frequent lockups when using wifi. I am using the shipped O2 rom, thanks
Click to expand...
Click to collapse
I use the XDA IIs on a variety of wireless networks and experience problems with an alarming regularity. The most annoying is the fact that the top bar seems to loose functionality, when using wireless!!
I will actually add that I do seem to have problem with the "range" of WiFi.
I need to do more testing, but it doesn't seem to be more than 20m or so before have communication issues/timing out :-( Will have to find out what our walls are made of!!!
I have problems connecting sometimes. I regularly use three routers, Draytek, Buffalo and Belkin. The only time that it locks up is when using skype. The skype problem is a known issue with no cure.
Nigel
I am having a problem where my Siemens SX66 will loose connection to my Microsoft MN700 wireless AP on occasion. -It simply appears as if the Wifi radio shuts itself off.
Weird.....
Wifi has never worked for me. It simply doesn't work in the way nature intended.
The main problem (as far as I can tell) seems to be that it cannot get DNS or IP configuration settings from my router (Belkin 7630) automatically.
It can connect to my wireless network without any hassle, but that's about it. If I enter DNS and IP settings manually it works fine. But this is unworkable if you want to connect to another wireless network.
If I can't sort this out by next week I'm going to sell the unit on eBay. It's been nothing but a pain since I mistakenly bought it in December.
Wifi is a nightmare on this device! I'm going back to Nokia.
I am going to do a hard reset and test to see if i still get any freezes. Anyone know of any software i can use to backup my text messages?
WiFi
Hi guys,
Haven't had too many issues with WiFi over here - standard O2 Asia ROM (with the BT 3500 update).
I'm running a Netgear WG602 @ home with 64bit WEP and a Dlink AP2100 @ work with WPA-PSK. No connectivity problems at either location, both DHCP. It does however take a few minutes to connect, but this is on the odd occasion.
The only frustrating thing with the WiFi is that I have to soft-reset often to turn Wi-Fi on - any ideas? Hopefully O2 will fix this in the next ROM. Other than that, I've had the Nokia 9500, P900/800 and this is by far the best device for the power user.
Just me 2c!
Cheers
cK
Wifi is on all the time on my device, sometimes when I switch the device on while within range of an AP it does not connect. Often switching wifi off and then onn again causes it to connect. If this does not work then I can often go into the network dialogue section, and see the network marked as 'availble' but not connected (why it sometimes does not auto connect I dont know). Tapping connect usually cures. If that does not work then I too need to soft reset.
I hope like you that they fix this cause its damned anoying. I will be interested to see what the Benq P50 is like when its released. I shall get one from expansys to test and ship it back within the 7 days.
Nigel
As for those having problems with specific access points. It is not nessesarily the fault of the blue angel. It seems to me that none of the manufacturers of wireless kit understand the term 'standard' they all seem to have their own take on it, which is why kit from different manufacturers refuses to talk to each other. I am of the opinion that they do it in purpose to lock you into using their client cards with their AP's !!
Try it with some non Belkin kit and see what happens.
Nigel
Well i tried a hard reset and didnt install any apps and tried connecting to wifi again and still got a lockup and loss of connectivity. Im going to swap the router for another make and see what happens
Swapped my linksys router for a D-Link and so far no problems after 2 days. so looks like my problem was my router.
Swapped my linksys router for a D-Link and so far no problems after 2 days. so looks like my problem was my router.
XDA IIi and wifi
I just bought one of these and can't get it connected. I have a netgear wg602 access point. When I finally figured out how to set the IP manually (the 02 xda tech support said it can't be done - maybe they're right ;-)
I now have it saying it's connected, with right IP address. My DNS and gateway are set up for the wireless adapter in network adapters. The signal is average. The XDA says wifi is connected. The access point even says it's authenticated and associated - same as my other stations.
Only problem is, internet explorer doesn't find any web pages - says "The page you are looking for cannot be found" (works fine through GPRS)
Also, terminal services times out trying to connect to an internal IP address (to eliminate DNS as a problem)
So, anyone know how I troubleshoot network problems - it looks like a TCP/IP issue? Can't find ping or arp etc. I've also tried an IP address that I know works on the network.
thanks for any help
Dave
Hi
For ping, ipconfig and stuff, head to http://www.cam.com/windowsce.html
I have had multiple issues trying to get wifi working reliably. It still fails now, but there are a few tricks to get it working again. Most of my wifi issues have been due to regular use of three AP's [email protected] and [email protected] along with GPRS and VPN.
To start with I suggest setting all the ****e in connections (internet and home network to 'My ISP' then goto your wifi setup, network adapters, and tell it that the wireless card connects to the internet. Now, tap ok, and goto tools, network cards, tap the active connection (it must already be connected) and ensure that its set to internet.
Next soft reset the thing, and wait for it to connect to yr wifi. Now, use the ipconfig tool and ping tool from the above site to check that all is OK. Check that its got the default gateway right and a sensible LAN IP.
I have found on occasion that I can be connected via wifi, but that the device is still trying to talk using an old IP allocated by gprs which means nothing to my lan! IPconfig will show if all is OK.
Whoever wrote the whole of the networking system (and its terrible gui's) on windows mobile wants shooting. I usually have 2 VPN profiles setup under my work network. If I leave it set to that, and use wifi from my lan to connect to the internet all is fine. However if I try and access a local server, the damned thing starts trying to connect a vpn (it aint inteligent enough to work out that the IP I asked it to connect to is local).
I have been trying to find a setting for all this networking rubbish that allows me to do *everything* without reconfiguring each time - to no avail.
Another thing to note is that you cant send/receive MMS messages while wifi is connected (more stupidity), it tries to connect to the MMS server using the wifi connection, and the telco blocks it cause it wants to charge you for sending MMS over GPRS. Only solution is to disconnect wifi, send MMS then reconnect wifi!!!
Nigel
No problems with WiFi for me
Hmm I'm using an O2 Asia Rom as well.. and my wifi manager seems to automatically create "settings" for each AP it detects and I seem to have no problems connecting at all... been using WiFi around my house since the first day i got it..
i am using a Linksys Wireless 802.11b router..
btw I am new here.. finally able to register!
How's everybody doing?
Cannot turn off IEEE 802.1x
Has anyone had problems unchecking the 'IEEE 802.1x netwrok access control' checkbox???
I uncheck it, but then when I go back to the screen (click on the connection | then select 802.1x tab at the bottom) it has checked itself again!
The XDA IIs does not save the setting - it just keeps re checking itself 02 help have been no use - they sent me an instruction manual and it even says in one of the step 'uncheck IEEE check box'
Im am using a netgear wirelesss router and have also tried on a d-link
Sugestions - is anyone else having this problem??

My Rhodium does not reconnect WiFi on disconnect

Hi,
I'm using WiFi at home, hosted by a Linksys WRT54GL router running OpenWrt and secured with WPA2/WPA-PSK. Once in a while, the WiFi connection to my Rhodium gets disconnect (phone issue, wifi on my notebook is stable). After this disconnect, I go to the notification list, and theres a notification telling my that theres a new network found, but to connect to the network, I need to enter the WPA password everytime. Only way avoiding to reenter the password is rebooting the device; then it automaticly connects to my network again.
Anyone having similar problems or even know a fix?
Thanks in advance,
Christoph
same...
I got the same problem, and i got the same router as you with WPA2... It's really anoying. Is it a settings issue on the phone or what?
Wifi Issues with Smartphones / PDA WEP and WPA
I've been a windows mobile / smartphone user for about 4 years now. I started off with a xw6700 from verizon, then a Tilt from ATT, and now testing a Touch Pro 2 from t-mobile not sure if I'm keeping it. With each device I've had the same issues. I will explain below what I've found and what I've done to make it as painless as possible with WIFI and my PDA devices.
I currently run 2 WIFI networks due to this issue. I use roadrunner so I was able to about 10 years ago get a multiple IP package, which they no longer offer. I have 4 IP addresses 3 of which I use for my computers/1 wifi network and another I use for a wifi network just for PDAs/phones.
If i use a PDA with WIFI enabled on the network my computers are on using WEP after a few times of connecting/disconnecting PDAs and trying to reconnect I get a problem where the device wont take my WEP key over and over again. I have to reboot the WIFI router, and then the device will connect successfully. This is very annoying since any device I try to add to the wireless will not connect as well. This problem is due to the PDA, now I've tried mulitple routers DLINK, NETGEAR, LINKSYS, AIRLINK, they all do the same.
Now with my 2nd network I use WPA. WPA seems to be more friendly when it comes to disconnecting and reconnecting PDAs. I can use my PDA's on this network connecting and reconnecting for a few weeks before the WIFI router requires a reboot because it will no longer take the WPA password. Again I am not sure why this happens, and I am not sure why it affects WM5, WM6, WM6.1. Not sure if its the hardware of the device or the software, but it seems to happen no matter what WM device I have.
My iphone will disconnect and reconnect to either of my networks without any problem. Unless the PDA screws up the wifi on either network, then the iphone will never authenticate and connect to the network. Seems these WM devices no matter what hardware are really good at screwing up WIFI networks.
Now my findings are every time you put the phone to sleep/off the wifi turns off, it could possibly be the cause for the above, this pisses me off. There was one forum a while back I found someone saying WPA is more stable. I know the iphone does the same (turns off wifi when in standby/sleep), but doesn't affect the router the same as WM devices. If anyone would like to say otherwise then they are wrong/lying to you. I guarantee if they turn off and on their WM device to say check an IM or a TXT and turn it back on a few times they will experience the same problems above, which it seems everyone experiences but no one has answers.
I wish there would be a professional from HTC or HP or anyother PDA maker who will just come out and say they screwed up and didn't want to fix it.

wifi issue

Ok here is a good one for you.
I have wifi at home, when I got my omnia 7, linked it up and all worked fine. Then last week it stopped working, I cannot even connect, it comes up incorrect password when it isnt.. Dont know why...
Tried - tested:
1) Phone will connect to other wifis fine
2) Reset router, password, security everything
3) swapped router
4) My pc can connect to the router fine over wireless.
5) Tried connecting from 2m away, nowt.
Only thing I aint done is factory reset the phone, which I wouldnt want to do unless last resort.
Any tips.
see here maybe:
http://social.answers.microsoft.com...7/thread/e78b08e8-9851-4960-9515-dc506f61454d
http://social.answers.microsoft.com...7/thread/bb20377a-317b-4b9d-9966-be6dd039adf2
Only one thing looks interesting and that is aes and but the router i have sky broadband does not have this option and I connect to my mates sky broadband router (netgear) fine.?????
I had problems connecting to DD-WRT flashed netgear routers.. Seems the WRTG54g2 v1 + have pretty shady chipsets. Flashed back to oem firmware and works like a charm, just lose some of my dd-wrt features
what router are you using? I know my DIR-628 did not like my LG KM900 arena no matter if it was connected to the WAP in the basement or directly to the router

[NEO] Strange wifi problem. Connects but no internet.

Hello. I have xperia neo for 1 week. It is great phone and great upgrade from my X8 but i see a strange wifi problem. My firmware is latest version - 4.0.A.2.368.
At my home phone connects fine to my wireless network and everything is stable. I do not see any disconnects, reboots or other problems. My router is linksys wrt320N and i connect at wireless N speed - 72Mbps.
When i try to connect to the wireless N network at my office the phone connects fine but i do not have internet access. I have IP assigned by the router, network is shown as connected but i do not have connectivity. I tried with 3 different browsers and with the market and nothing connects. At the same time i can connect with my laptop to the same network and i have internet. My colleagues with other phones also connect and have internet.
I tried setting static IP address on the phone but this did not help. I read that if i set static IP in router's settings assigned to the mac address of the phone this will help. Unfortunately i can not test this because i do not have access to router's settings. Also at my home i did not make such settings and everything is working fine.
Previously i have seen this problem with my X8 and the same work wifi network but it was not always present. It was present with some custom firmwares and not with others.
If you have any ideas or have seen this problem please help.
Having the same device from Globul I never had such problems for the 2 weeks I'm using it. I had some disconnects but i put the blame on my router.
if you can try changing the wifi channels
I think I've found the issue (by facing by myself)
The version neo is shippe (2.3.2) has a serious bug on AES encription.
Actually only the upgrade to 2.3.3 (no clue about upcoming 2.3.4) can fix the WPA/AES issue.
So the actual solutions are:
or change your wifi securty to WEP, updathe the phone via OTA
or use the Windows Software and update to 2.3.3.
Please note that if you use the Control Power widget it has been removed in 2.3.3
This was my problem when I had just bought my Arc.My phone couldn't surf the internet with my personal wifi network although I tried to use many browsers and also Android market. Then I reset and reinstalled my router, everything works well ^^
Ask your office IT staff to do a simple power cycle on the router and try connecting again. That may solve the problem.

[Q] Wi Fi Connectivity

Hi all,
Lost info for my original account, so I made a new one.
Straight out of the box my HTC One has not been able to connect to my router. It gives me the message that it's avoiding a poor internet connection although under the connections it says the signal strength is excellent. My laptop connects just fine. My Razr HD connects just fine, but interestingly my wife's galaxy S3 will not connect either. It gives her the same message.
I've tried changing the bandwidth from auto to 2.4 to 5. I've tried forgetting the network. I've tried static internet connection with IP address 192.168.0.15 and also 10.0.0.11 I enabled the DLNA, there is no useable option to clear cache or clear data and last of all I did a factory reset.
None of these worked. DLNA and the static internet connection have allowed me to connect, but it's not really connected. I'm not sure what's happening. It says connected with excellent signal strength, but nothing connects. No internet, no netflix, no nothing.
I think it might be something to do with the router itself, but I don't think I'll be able to get any information from netgear's people. It's not broken (other devices connect just fine) but these newer smartphones seem to have a problem with it.
Neatgear N300. Also, I tried WPS connection as well. No Dice.
Thanks
Update-I've found a -similar- issue in this forum regarding specific bandwidth connectivity issues for dual band routers. One of the suggestions was to update the firmware. I haven't been able to do this successfully. Still trying.
Update 2-Tried to connect to Safeway WiFi today. No luck. It goes to the sign in page and it's just blank. At home it says the page is unavailable. At safeway it's just blank...
*bump* No help at all?
*bump*

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