Hi,
I've gotten my Pixel C earlier today, and I've noticed that one of the screen edges (the bottom edge if you place the camera at the top) has a very slight yellow tint.
It's not very noticeable, but enough that right now while writing this, if I look at Chrome's actionbar, the "back" button looks a bit more yellow than the "forward" one.
I've had similar problems with the two Nexus 7 that I've owned, so I wonder if it's an unavoidable problem that all tablets have to a certain extent, or if my unit is defective and I should ask for a replacement.
Is anyone else having this problem?
Thanks in advance.
I got this too. This is some glueing issue I believe. I didn't ask for a new one.
I have it to
I don't have that.
Not seeing any issues on mine, everything is uniform, no light bleed, etc.
Ordered mine 5 days ago.
I had the yellow tint and some back light bleed (very tiny amount). After using it for a few days it has gone away, probably just the adhesive needing to cure. In my case it also probably helped the seal for the back light as well as both are gone now .
Originally purchased my 64gb model from Google about a month ago. Used it for a week, yellow tint never went away. Its not super obvious most of the time, but on a white background, such as chrome, it was becoming quite annoying. No light bleed though, which is great.
Was also not happy with very noticeable color shift when viewed off axis. Especially on a large screen tablet. The display was otherwise very nice. Just a shame with issues such as that on a top end gadget...
In either case, it was returned, as there is no "exchange" via google. Which also meant no shipping refund. Lame. I haven't bought another yet.
Sent from my SHIELD Tablet K1 using Tapatalk
Decided to order another Pixel; this time ground shipping. But it has the same issue. Except this one also has a line in the middle of the screen that shows up on darker images. I was considering living with the yellowish tint at the bottom (in landscape), but now with the line... nope.
Really sucks, as it's an otherwise likable tablet. No light bleed, descent build quality, no wi-fi issues, everything is fast, etc. Now to decide if I roll the dice on a 3rd or move on.
Same problem with my device. Yellow tint at the lower part (landscape). Hoped it will disappear over a couple of days but nothing happened. Will return.
Got the same problem and find it quite annoying, especially while browsing the web or using the on-screen keyboard. I just talked to a Google Store customer service agent and he agreed to RMA. What I was especially concerned with was that I explicitly did not want a refurbished device, which he said it would not be. I have to say I feel quite ambivalently about the whole thing, since at first he sounded sceptical as if the whole thing was imaginary but then sent me a standard email which stated that a certain variation up and until 1/3 of maximum brightness was normal. So, I'm curious to see how the 2nd device is going to be and whether I'd have to trade a "faulty" screen for clicking, creaking or other issues.
KPhil said:
Got the same problem and find it quite annoying, especially while browsing the web or using the on-screen keyboard. I just talked to a Google Store customer service agent and he agreed to RMA. What I was especially concerned with was that I explicitly did not want a refurbished device, which he said it would not be. I have to say I feel quite ambivalently about the whole thing, since at first he sounded sceptical as if the whole thing was imaginary but then sent me a standard email which stated that a certain variation up and until 1/3 of maximum brightness was normal. So, I'm curious to see how the 2nd device is going to be and whether I'd have to trade a "faulty" screen for clicking, creaking or other issues.
Click to expand...
Click to collapse
So the email from the Google rep was stating the yellow tint was normal until 1/3 brightness? I still notice a bit on mine and it's only noticeable on whites but nothing else thankfully. I'm on my second pixel the first one actually had a cluster of dead pixels on the display. Now it's slight yellow with virtually no light bleed.
Yes, the Google rep told me to leave it at maximum brightness, with adaptive backlight disabled, for at least 30min on a bright white screen. I told him I did not believe there was a software solution to what I believe is a hardware issue but still gave it a try. Obviously, it didn't work, not in the least. Maybe someone knows more than I do about how the glue, screen, matrix, etc. work together, but I don't like the thought that I should have to "burn in" a display, since it should work right out of the box. I also don't like companies trying to tell me that this is supposed to be a feature and not a failure.
So the email stated:
Please perform the following steps, in order to verify, whether the discoloration of your screen is within an acceptable range.
1. Go to Settings>Display>Brightness.
2. Set brightness to 1/3 of the maximum brightness.
If the discoloration subsides at 1/3 of the maximum brightness, the color range of your device is well within acceptable limits. Please consider that a slight discoloration is normal. In case the discoloration persists at a higher brightness level, please get back to us.
"Bitte gehen Sie folgendermaßen vor, um zu testen, ob die Verfärbung Ihres Bildschirms innerhalb eines akzeptablen Rahmens liegt:
1. Öffnen Sie "Einstellungen" > "Display" > "Helligkeit".
2. Schieben Sie den Helligkeitsindikator auf 1/3 der vollen Helligkeit.
Wenn die Verfärbung ab 1/3 der Helligkeit nicht sichtbar ist, liegt der Farbbereich Ihres Geräts innerhalb eines akzeptablen Rahmens. Beachten Sie, dass eine geringe Farbabweichung normal ist.
Wenn der Bildschirm nach Erhöhung der Helligkeit weiterhin eine deutlich ungewöhnliche Färbung aufweist, teilen Sie uns dies bitte mit."
I've got the same issue. Had the tablet for 3 days now. Can I expect it to fade with use? Bottom bezel landscape mode.
Sent from my SM-G920I using Tapatalk
I don't think so. The RMA device I got was perfectly homogenous, although the whole diplay had a yellow tint. Also the coloured light bar was not properly fit into the chassis and one end was "hanging" into it. The customer agent was very helpful and said that I did not want to know, nor could he tell me his personal opinion about the device. I ended up returning them both, since I expect perfection from such a premium device. Plus, it should not fall to the customer to "burn in" a device. I recommend you run the 3DMark Slingshot 3.1 benchmark and when completed open Chrome and look to where the processor (middle left) is situated. You'll see a bluish spot from the heat which goes away over time. But who knows, maybe it's going to stay at some point?
Wow this doesn't inspire confidence. I knew I was taking a gamble with the pixel bugs and all but I never heard anything about the yellow screen issues. Will they RMA or try to pass it off as normal?
Sent from my SM-G920I using Tapatalk
Curiously, I never experienced a single software issue! That's what I was prepared for and what I could have stomached, as this could easily be remedied by a software update. I don't think they'd give you a hard time RMAing it; I read that some people RMAed theirs 5 and more times. (It's actually crazy that a company would do that, rather than to admit that they cannot solve the issue.) You could also bargain for a small refund, most easily granted when given as a Play Store voucher! If you don't have the keyboard yet, maybe a discount might make the flaws palatable for you?
Software wise my Pixel C was solid. Hardware wise the screens issues were unforgivable on such a expensive device. Going through the procedure of RMA is a headache, makes me not want to buy from the Playstore anymore.
Sent from my SM-G920I using Tapatalk
harlz said:
I've got the same issue. Had the tablet for 3 days now. Can I expect it to fade with use? Bottom bezel landscape mode.
Sent from my SM-G920I using Tapatalk
Click to expand...
Click to collapse
Did the yellow tint go away?
jerry200909 said:
Did the yellow tint go away?
Click to expand...
Click to collapse
Nope. I sent it back through RMA. Didn't bother getting another one.
Sent from my SM-T350 using Tapatalk
I've got the same thing. But its livable as most the time its just the keys with the black bar..I got mine second hand with the keyboard so not going to try and get a new one as everything else is perfect. Plus its my 4th one. I bought my first 3 all brand new from Curry's. All of them had atleast one dead pixel
Related
I have a 32GB reserved at Best Buy for pickup today. I have an original n7 32 that I got back in December, and this one is going to replace it. I was actually already planning on selling it, because the light bleed and lag drives me nuts. I was thinking of canceling the Best Buy order and waiting, because I have seen a disturbing number of early build issue type posts. Question is, how long should I wait for the first run issues to be worked out before buying? When I bought mine in December, I expected those issues to be worked out, but I went through three before hitting on one that did not have screen lift issues.
Sent from my SCH-I535 using Tapatalk 2
I am pretty eager to hear opinions regarding this question as I bought my first nex 7 in september and it still had the scren lift like yours one.
Sent from my Nexus 7 using xda premium
Got my 32gb on friday at best buy. No hardware issues/defects/issues. You'd have to wait maybe a month for section shipments.
Mostly it depends on the stock ordered by those sites and stores. When they run out of stock, then only will they replace their stock. It only depends on how much the stock is recycled, given the amount of people returning their device due a "single dead pixel" or a lil bit of "light leak"...
I suggest wait for a bit, like 2-3 months for the first batch to run out, then give it a shot.
Best buy says 30-60 days is next order
Sent from my SCH-I535 using Tapatalk 2
I suppose that I could always pick it up, give it a try and return it if there are any issues. It's just that I have always had terrible luck with release date electronics. I have never had one without issues.
Sent from my SCH-I535 using Tapatalk 2
Just to update, I went ahead and picked it up. Figure that I can always return it if it has problems. Unfortunately, I'm going to need to return it. There are three problems that I saw right off.
1. There is a bright spot on the screen that's visible to the eye. If displaying white, the bright spot is brighter white, when displaying blue, it's brighter blue, etc...
2. There is a speck of dust under the screen, about half an inch below the bright spot.
3. It creaks pretty badly when held on the right side, near the bottom. So basically, when holding it in portrait mode.
Of these four issues, only the first issue is a deal breaker for me. The spot is large enough that it is noticeable when looking at the screen. It is more obvious when looking at a lighter color like white or light grey, but it is visible with all colors. I'm not sure how these screens are put together, so this might be completely off. It looks like there's some kind of film or something, and in the brighter area, it looks like it is a little thinner. The only reason that I noticed the spec of dust was because I was looking at the white spot under a magnifying glass, to see if I could figure out what it was. The spec of dust is not visible, even while wearing my strongest glasses. The creaking comes and goes. I'm guessing that with time, it would disappear entirely. And I do plan on having it in a case, so it really wouldn't matter. One thing that seems apparent while comparing the two, at least to me, is that the original model was more solidly built. Not that the new one seems cheap, because it doesn't. But it just doesn't seem as solid. Of course I did have to go through three original N7s before I found one that didn't have screen lift.
The screen itself (once looking past the white spot) is amazing! I have had a number of iPads and I have my current N7 and a Kindle Fire (original), and I have NEVER seen a screen that is so even. One of my primary complaints with my original N7 is that the screen is ever so yellowish along the right side of the screen. It is distracting enough when reading on the Kindle app that I set the background color to Sepia to overcome it. And not only is it very even, but the resolution is unlike anything that I've ever seen on something this small. The text on Kindle books is crisp and easily readable. On my original N7, I can see pixels. Though not nearly as bad as the Kindle Fire. Also, the white is more pleasing to the eye than the white on the original N7 was. I know that this is a subjective thing. Where my old N7 had a slightly reddish tint to the white, the new one doesn't have that. I'm not exactly sure how to describe it. But I think that it looks much nicer. The new N7 is also much brighter than the original. I'd say about 30% brighter.
And it's definitely fast. I wasn't really happy with my orignal N7, because of the issues that it has with light bleeding. But now it also seems really slow. I'm not sure how to fix that. Maybe a new ROM is in order.
Unfortunately, I can't keep one with a bright spot like this one has, so back it goes. Perhaps I'll take the advice given above, and give it a few months and try again.
One of the ways that I sold my wife on the original N7 was by saying that it would keep getting Android updates. I guess I accidentally lied about that. 4.2.2 appears to be as high as the original N7 will go, at least without a custom ROM.
Well what rotten luck for you. I haven't any of these Problem fortunately. Hope you get it fixed
usmaak said:
4.2.2 appears to be as high as the original N7 will go, at least without a custom ROM.
Click to expand...
Click to collapse
Heh???
http://www.androidcentral.com/android-43-updates-pushing-today-current-nexus-devices
Sent from my Nexus 7 using Tapatalk 4 Beta
aooga said:
Heh???
http://www.androidcentral.com/android-43-updates-pushing-today-current-nexus-devices
Sent from my Nexus 7 using Tapatalk 4 Beta
Click to expand...
Click to collapse
agreed, my first get ironically updated to 4.3 1.5 hours prior to me picking up my new nexus 7 on friday
aooga said:
Heh???
http://www.androidcentral.com/android-43-updates-pushing-today-current-nexus-devices
Sent from my Nexus 7 using Tapatalk 4 Beta
Click to expand...
Click to collapse
Yea. Dumb statement that I made. My N7 has not gotten any use for the last few months. I saw that it was on 4.2.2 still, and just made an assumption.
Sent from my iPad using Tapatalk HD
usmaak said:
Just to update, I went ahead and picked it up. Figure that I can always return it if it has problems. Unfortunately, I'm going to need to return it. There are three problems that I saw right off.
1. There is a bright spot on the screen that's visible to the eye. If displaying white, the bright spot is brighter white, when displaying blue, it's brighter blue, etc...
2. There is a speck of dust under the screen, about half an inch below the bright spot.
3. It creaks pretty badly when held on the right side, near the bottom. So basically, when holding it in portrait mode.
Of these four issues, only the first issue is a deal breaker for me. The spot is large enough that it is noticeable when looking at the screen. It is more obvious when looking at a lighter color like white or light grey, but it is visible with all colors. I'm not sure how these screens are put together, so this might be completely off. It looks like there's some kind of film or something, and in the brighter area, it looks like it is a little thinner. The only reason that I noticed the spec of dust was because I was looking at the white spot under a magnifying glass, to see if I could figure out what it was. The spec of dust is not visible, even while wearing my strongest glasses. The creaking comes and goes. I'm guessing that with time, it would disappear entirely. And I do plan on having it in a case, so it really wouldn't matter. One thing that seems apparent while comparing the two, at least to me, is that the original model was more solidly built. Not that the new one seems cheap, because it doesn't. But it just doesn't seem as solid. Of course I did have to go through three original N7s before I found one that didn't have screen lift.
The screen itself (once looking past the white spot) is amazing! I have had a number of iPads and I have my current N7 and a Kindle Fire (original), and I have NEVER seen a screen that is so even. One of my primary complaints with my original N7 is that the screen is ever so yellowish along the right side of the screen. It is distracting enough when reading on the Kindle app that I set the background color to Sepia to overcome it. And not only is it very even, but the resolution is unlike anything that I've ever seen on something this small. The text on Kindle books is crisp and easily readable. On my original N7, I can see pixels. Though not nearly as bad as the Kindle Fire. Also, the white is more pleasing to the eye than the white on the original N7 was. I know that this is a subjective thing. Where my old N7 had a slightly reddish tint to the white, the new one doesn't have that. I'm not exactly sure how to describe it. But I think that it looks much nicer. The new N7 is also much brighter than the original. I'd say about 30% brighter.
And it's definitely fast. I wasn't really happy with my orignal N7, because of the issues that it has with light bleeding. But now it also seems really slow. I'm not sure how to fix that. Maybe a new ROM is in order.
Unfortunately, I can't keep one with a bright spot like this one has, so back it goes. Perhaps I'll take the advice given above, and give it a few months and try again.
One of the ways that I sold my wife on the original N7 was by saying that it would keep getting Android updates. I guess I accidentally lied about that. 4.2.2 appears to be as high as the original N7 will go, at least without a custom ROM.
Click to expand...
Click to collapse
I'm sure BB would let you exchange it for another (and even open it in store to make sure it's good) if you wanted to keep it still.
Hi all.
I've received my brand new LG G3 32GB international D855. Awesome phone, really.
Anyway I've encountered some hardware related problems:
1st I've noticed that top and bottom of the screen are brighter, but I think it's due to the LCD technology itself (used amoleds in the last 3 years so a different technology with different and, imho, worse problems).
2nd, and the topic of this question, my camera is showing few very light scratches on the back lens. From my tests, fortunately, I realized that they're not visible in any kind of photo.
I used a cover and a screen protector since I unboxed.
My question is: is anyone experiencing similar issue? Is the lens so easy to damage?
I'm pretty worried because my Note 3 never showed a scratch in 7 months used without any kind of protection...
Sent from my LG-D855 using XDA Premium 4 mobile app
I have also used a bumper case since the 1st day. I checked my camera lens just now and did not notice any scratches. I think it might be a manufacturing fault.
Not sure my G2 had a ton of scratches too but it never came out in photos... so you should be A-OK... maybe just different glass types.
Note 3 has other quality issues *shakes* lol. S Pen die much? lol.
Meanwhile I realised that the issue with the screen is an actual problem called screen bleeding, related to LCD's back illumination.
Sent from my LG-D855 using XDA Premium 4 mobile app
I've had mine since 2 days prior to main release (know a guy, mwohaha)
I managed to drop it from my hand, when falling asleep in my chair after working with some stuff for 12h straight - it fell on the floor, and slid a good 20-30 cm across dust, and some "gravel particles" from my shoes - camera facing down. NO scratches.
I'm actually quite impressed
ipwngeek said:
I've had mine since 2 days prior to main release (know a guy, mwohaha)
I managed to drop it from my hand, when falling asleep in my chair after working with some stuff for 12h straight - it fell on the floor, and slid a good 20-30 cm across dust, and some "gravel particles" from my shoes - camera facing down. NO scratches.
I'm actually quite impressed
Click to expand...
Click to collapse
So they sent me a butter unity?
Wasn't sapphire indestructible?
Anyway I removed cover and the screen protector, actually they only covered the beautiful design... Just try a few day without nothing and see if the situation deteriorates.
Sent from my LG-D855 using XDA Premium 4 mobile app
kylothow said:
So they sent me a butter unity?
Wasn't sapphire indestructible?
Anyway I removed cover and the screen protector, actually they only covered the beautiful design... Just try a few day without nothing and see if the situation deteriorates.
Sent from my LG-D855 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I guess you got a faulty unit; I'd send it in to LG, or at least go on the live chat. That should do the trick, I hope!
sounds like a manufacturing fault. just swap it...i used the bumper too no scratches so far
BurningRain said:
sounds like a manufacturing fault. just swap it...i used the bumper too no scratches so far
Click to expand...
Click to collapse
Yeah but I don't know how LG operates... I can't stay without phone for weeks...
Sent from my LG-D855 using XDA Premium 4 mobile app
If I'm not wrong I have 2 years to have free reparations/replacements right? Scratches aren't affecting my photos and are only barely visible with naked eye and only in determinated light conditions. If the problem becomes worse or photos will deteriorate I'll update this thread with my experience with LG's warranty system.
For now this phone rocks.
Sent from my LG-D855 using XDA Premium 4 mobile app
I've noticed some "light leaks" on the top and the bottom of the screen. It's nothing so disturbing, but it's not acceptable in a high end phone like the G3. :/
Anyone else noticed this? Is more visible when you're seen a darker color on the entire screen.
gustavocoelho said:
I've noticed some "light leaks" on the top and the bottom of the screen. It's nothing so disturbing, but it's not acceptable in a high end phone like the G3. :/
Anyone else noticed this? Is more visible when you're seen a darker color on the entire screen.
Click to expand...
Click to collapse
I've also, but it's very hard to notice and when watching films or playing games is almost invisible.
Anyway guys I've an update for you: I'm not crazy scratches are very visible under direct light and I'll definely contact the seller...
Little update
Sent the phone back to the shop (yes, directly to the seller because it was less than 10 days I have bought it :victory, it should get there on Monday.
Let's see if the screen leaky borders, creacky cover and most important buttery lens are enough for a replacement :fingers-crossed:
I'll update you when the shop will contact me.
Another and last update
The shop received the faulty phone today and replaced with a new one
I should get it tomorrow :victory:
kylothow said:
The shop received the faulty phone today and replaced with a new one
I should get it tomorrow :victory:
Click to expand...
Click to collapse
Let us know about those borders.
helikido said:
Let us know about those borders.
Click to expand...
Click to collapse
I'm testing it now, they also replaced the wall charger that produced a kind of electric noise (and I forgot to tell them it did...)
Another update after the screen tests.
EDIT:
Anyway, a note: the "old" G3 had a "tight" USB which was a pain to plug... the new one works as it should
the "old" G3 had orrible blacks... the new one has very darker blacks
The screen still have the barely visible blue bar on top (seem to be a G3 feature) and has little brighter bottom borders... so I think it's the LCD itself and not a defect. I tested the screen with a simple app called something like Screen Test and every color is uniform (no illumination problems, darker bars/leaks, nothing.
THIS PHONE DOESN'T HAVE AM/PM BUG!
EDIT2:
LOL, AM/PM bug still present
kylothow said:
I'm testing it now, they also replaced the wall charger that produced a kind of electric noise (and I forgot to tell them it did...)
Another update after the screen tests.
EDIT:
Anyway, a note: the "old" G3 had a "tight" USB which was a pain to plug... the new one works as it should
the "old" G3 had orrible blacks... the new one has very darker blacks
The screen still have the barely visible blue bar on top (seem to be a G3 feature) and has little brighter bottom borders... so I think it's the LCD itself and not a defect. I tested the screen with a simple app called something like Screen Test and every color is uniform (no illumination problems, darker bars/leaks, nothing.
THIS PHONE DOESN'T HAVE AM/PM BUG!
EDIT2:
LOL, AM/PM bug still present
Click to expand...
Click to collapse
By any chance can you tell me if you have a model with revised hardware? Because i thought all G3's had a hard to plug in usb (including mine).
About the borders i seem to have them too. I think its normal because i can notice them on all lcd displays like the iphone.
On the lowest screen brigtness, during day light my navigation bar is darker than the black bezel on the phone so i assume that yours is the same correct?
And my charger also starts hissing when charging the phone. Weird thing is it also makes the phone hiss when i have earphones on. I dont know if i should be worried.
helikido said:
By any chance can you tell me if you have a model with revised hardware? Because i thought all G3's had a hard to plug in usb (including mine).
About the borders i seem to have them too. I think its normal because i can notice them on all lcd displays like the iphone.
On the lowest screen brigtness, during day light my navigation bar is darker than the black bezel on the phone so i assume that yours is the same correct?
And my charger also starts hissing when charging the phone. Weird thing is it also makes the phone hiss when i have earphones on. I dont know if i should be worried.
Click to expand...
Click to collapse
Accessed phone infos from dialer and it says rev 1.0 like the "old" one.
Yeah I've set brightness to auto and the navbar is barely visible, not like an amoled but the "old" phone had blueish black which was horrible while watching movies even in a dark room with brightness set to minimum
And the new wall charger has the same problem so I think it's normal and it shouldn't explode
I'm not sure about the headphones+charger issue, sorry.
I can hear interference with earphones but I'm not sure of what you mean...
kylothow said:
Accessed phone infos from dialer and it says rev 1.0 like the "old" one.
Yeah I've set brightness to auto and the navbar is barely visible, not like an amoled but the "old" phone had blueish black which was horrible while watching movies even in a dark room with brightness set to minimum
And the new wall charger has the same problem so I think it's normal and it shouldn't explode
I'm not sure about the headphones+charger issue, sorry.
I can hear interference with earphones but I'm not sure of what you mean...
Click to expand...
Click to collapse
Yeah i thought so.
The blacks are normal to be a little bluish. All lcd are like that and even mine to a small degree.
Thank you for your reply lol. Good luck with your phone buddy
Scratched? How about fully cracked!
First - the phone was not dropped or have any impacts other than what you might get from walking with a phone in your pocket. Other than normal daily use, safe handling and really careful use the phone had nothing happen to it. I cannot pick even a medium bump that happened, but now I have a cracked lens with a hole exposing the camera beneath. LG is warning me that 'mishandling' is not covered ... I certainly did not mishandle the phone in any way.
Link to other forum: http://forum.xda-developers.com/lg-g3/help/lg-g3-cracked-lens-hours-box-t2812323
Here is the video I made for Youtube: https://www.youtube.com/watch?v=zH1fNexSNQk
Hello :good:
I have had my phone since release day, and I noticed in the sun I can see some lines in the screen almost looks like a burn image going vertically down. There are two large lines and a rectangle looking one in the middle. It's hard to tell from the pictures, but I can see it more in person and it bugs me
Does anyone else have this? Perhaps it's some type of shadow caused by the curved screen? I am going to open a warranty claim with T mobile, but I was just curious if I am the only one with this problem?
Thank you!
ssmr2t said:
Hello :good:
I have had my phone since release day, and I noticed in the sun I can see some lines in the screen almost looks like a burn image going vertically down. There are two large lines and a rectangle looking one in the middle. It's hard to tell from the pictures, but I can see it more in person and it bugs me
Does anyone else have this? Perhaps it's some type of shadow caused by the curved screen? I am going to open a warranty claim with T mobile, but I was just curious if I am the only one with this problem?
Thank you!
Click to expand...
Click to collapse
Yes I can see it too only in the sun on white background it looks like a shadow of something behind screen I read online that screen is very slim and it does bother me too this is the second thing first being a ripple in the glass top too bottom can only see it in the sun screen off no screen protector I guess the price of this phone is why these things bother me other than that this is the nicest phone I've owned and these are things I can live with as long as they don't get worse
ssmr2t said:
Hello :good:
I have had my phone since release day, and I noticed in the sun I can see some lines in the screen almost looks like a burn image going vertically down. There are two large lines and a rectangle looking one in the middle. It's hard to tell from the pictures, but I can see it more in person and it bugs me
Does anyone else have this? Perhaps it's some type of shadow caused by the curved screen? I am going to open a warranty claim with T mobile, but I was just curious if I am the only one with this problem?
Thank you!
Click to expand...
Click to collapse
It's not burn in. It's part of the construction of the phone, and only visible in direct sunlight where the light can penetrate the display to the point it's revelaing the structure underneath. Completely normal. No worries
The thing is, if you look closely, you see the graph of pixels now too, seems like it's getting worse.
Its a matter of fact that you spend this much money on a "flag ship device" with a great display in store, but when I go outside (where 90% of my workday resides) you see the issue. It's misleading the customer (Such a GREAT display....((INDOORS ONLY)) ) It's just principal.
If the replacement I get tomorrow has this issue as well (I am suspecting it will based on the responses)- I will call Samsung corporate and respectfully request a full refund as Tmobile wont take it back since it's beyond 30 days.
Edit: Thanks for everyones reply
ssmr2t said:
The thing is, if you look closely, you see the graph of pixels now too, seems like it's getting worse.
Its a matter of fact that you spend this much money on a "flag ship device" with a great display in store, but when I go outside (where 90% of my workday resides) you see the issue. It's misleading the customer (Such a GREAT display....((INDOORS ONLY)) ) It's just principal.
If the replacement I get tomorrow has this issue as well (I am suspecting it will based on the responses)- I will call Samsung corporate and respectfully request a full refund as Tmobile wont take it back since it's beyond 30 days.
Edit: Thanks for everyones reply
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Click to collapse
I can respect your position, but I disgree that Samung is "misleading" the customer. It's been confirmed through 3rd party screen test companies that the Note 5 and the S6 Edge+ have the best screens in the industry. Just because you don't like how the screen looks in direct sunlight doesn't make it bad or false advertising.
Still the best screen around, everytime I'm out with people (which is a lot) my Edge+ blows away their phones, all of them.
Excuse me?
ssmr2t said:
Hello :good:
I have had my phone since release day, and I noticed in the sun I can see some lines in the screen almost looks like a burn image going vertically down. There are two large lines and a rectangle looking one in the middle. It's hard to tell from the pictures, but I can see it more in person and it bugs me
Does anyone else have this? Perhaps it's some type of shadow caused by the curved screen? I am going to open a warranty claim with T mobile, but I was just curious if I am the only one with this problem?
Thank you!
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Click to collapse
Really, A glass phone in direct sunlight? That's what a smartwatch is for. Do you walk down the street looking at you phone? Do you hold it up in direct sunlight? Do you understand the properties of glass? The screen is amazing. Most of the people I know that use this device do not expose it or any other phone to direct sunlight, there is even a warning in the manual about not doing so because it can seriously damage your screen. Dude, it's a glass phone. The sun is a very bright star and has a way of shining through glass. Do you find it odd that you are the only person reporting this as an issue? Go with an HTC or Iphone, they are built of metal and will not let the sun through, the drawback being that they will cut your reception slightly. This is the way it is, the phone is fine and the screen is good, but you can't please everyone.
well, anyways I got my replacement today and guess what? It doesn't have those blobs on it so big freggin deal guys. It was a one off. You guys take all this crap personally like you made the phones yourselves LOL
Just received my replacement tablet and it has the same problem. When holding in landscape mode (power button on top left), you can hear a click on the lower left potion of the screen. Anyone else have this problem?
You mean when you push on the screen harder than you're supposed to?
Sent from my Pixel C using Tapatalk
superchilpil said:
You mean when you push on the screen harder than you're supposed to?
Sent from my Pixel C using Tapatalk
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Yes, i was applying a screen protector i had lying around and as i was pushing air bubbles out i could feel and hear a loud click. I let google know and they sent me a new one which has the same problem, just not as pronounced.
I have the same exact problem. I have never pushed 'hard' on my screen. I have a replacement coming, also. I'll post a follow up.
Edit: To elaborate on how much force it took to generate this issue. I picked it up with my left hand in landscape mode and I heard it. That small amount of pressure.
Honestly I don't understand why this amounts to getting a replacement?
It's just a click, does it make the device unusable? No.
Sent from my iPhone using Tapatalk
superchilpil said:
Honestly I don't understand why this amounts to getting a replacement?
It's just a click, does it make the device unusable? No.
Sent from my iPhone using Tapatalk
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You seem quite the negative Nancy, here. Telling people that they're pushing too hard, then telling questioning getting an issue resolved. Is it unheard of that someone get device without any issues, even IF it's cosmetic. Never mind that it might be something that could cause issues later when not within warranty. In my case, I contacted support, simply to determine if it was normal/expected. They processed my RMA immediately, I hadn't even gotten to asking for one. Chill out.
superchilpil said:
Honestly I don't understand why this amounts to getting a replacement?
It's just a click, does it make the device unusable? No.
Sent from my iPhone using Tapatalk
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Click to collapse
Because there screen is physically popping in and out. No need to be a strong fanboy but even my moto e is built better and i would expect a jesus device called pixel will have higher quality specs. I received my replacement and its still present though not as strong. I believe this is a manufacturing issue and others will soon notice.
egarff said:
You seem quite the negative Nancy, here. Telling people that they're pushing too hard, then telling questioning getting an issue resolved. Is it unheard of that someone get device without any issues, even IF it's cosmetic. Never mind that it might be something that could cause issues later when not within warranty. In my case, I contacted support, simply to determine if it was normal/expected. They processed my RMA immediately, I hadn't even gotten to asking for one. Chill out.
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Click to collapse
People here are invested in the device, not only financially but emotionally, as this person clearly is. Saying something is defective with the device is like saying something is defective with them. In this case, both points may be correct.
superchilpil said:
Sent from my iPhone using Tapatalk
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Click to collapse
I think I've just fed a troll. iPhone.
Same problem, but google seem a bit clingy to send me a replacement, I am in UK. I've heard UK support is pretty bad compared to US.
I have the same problem. I also noticed that the gap between the metal edges and the glass is wide in certain spots, and I can see right down the gap. When I push down on the screen, I can see a little bit of discoloration occur due to pressure from behind the screen. The discoloring is on the lower left side of the screen (when tablet is held sideways). I'm afraid it's bumping into a component or something.
My screen makes a clicking noise when pushing it on the left half. I really dont mind this issue.
No discoloration of the screen btw.
Enviado desde mi Pixel C mediante Tapatalk
Maybe it's an strange question. Did you try smelling near the tablet when you did this? I try it and a strong smell like glue or some cleaning product comes out from the tablet. Hopefully I'm not crazy and is not hazardous. Please try it. Thanks!!
Enviado desde mi Pixel C mediante Tapatalk
I just recieved my Pixel C today and I've got quite a large amount of creaking, clicking and sticking sounds in the bottom left hand quadrant of the device when held in landscape mode and it heads towards the middle of the screen.
There seems to be quite a bit of room between the screen and the rest of the device even when pressing lightly on the screen. It's almost like the screen isn't adhered properly somewhere and there's a gap causing the screen to creak and pop.
The screen also goes weird like its pressing on a component in this bottom left hand corner.
None of the other parts of the screen exhibit this behaviour.
I requested a call back from google and the rep acknowledged the issue and said it was normal and pointed me to a YouTube video with a slight popping sound which sounded very minor compared to mine.
The YouTube video I was directed to was this one https://youtu.be/k7aH00QRq5A
I was surprised I had to push to get a replacement and it was only when I made the creaking and popping sounds over the phone the rep knew my device had a real problem.
Coming from a Nexus 7 2013 I expected much more than this with the Pixel C.
Anyway I've now got to go through the whole rma process and organise a courier to pick up the defective Pixel C.
I have to say that I'll be returning the replacement Pixel C if it exhibits the same problem which is a real shame as I was quite excited about this device.
I fixed it by repeatedly clicking like 30 times. It finally got stuck. Lol
Maybe it has something to do with the glue used.
As Hazzo31 mentions above I too smelt a chemical citrus type smell coming from the Pixel when I received it.
Anyway my RMA is in progress so we'll see how the next one goes.
Same clicking issue for me.
French support arguing that it is normal, not a problem, the tablet is working fine, no exchange possible.
I'm returning the tablet and i'll have to wait for 10 days to get the refund...
I find it unbelievable :
This is the most expensive android tablet. An high-end flag-ship device, designed & built & sold by Google.
Yes, the device is usable, but how can I be sure that the screen or the touch panel will not break in 13 months?
Hi,
I bought recently a new Samsung galaxy tab s4 and the first time I watched a movie laying on bed with the lights off (low screen brightness), I noticed a dark stripe on the screen...
https://m.youtube.com/watch?v=TqcpX6g0ciE
Well... Is this normal? I guess it's not. Should I return it?
Thanks!
I have this too on my Samsung Note 4. It is a common defect of AMOLED displays, where the temperature and luminance degrades the pixels over time, increasing the probability for burn-in.
You can try to find which app caused this, by matching up the dark area with the app contents. For me it was YouTube and 8 Ball Pool that I was using for long periods at full brightness --- when playing a fullscreen video or game, the screen will NOT turn off. I kept forgetting this, and went to the bathroom or kitchen leaving the screen on!
Did you buy it second hand, used? The previous owner or you may have likely used full brightness and showing a static image for long periods.
There is nothing you can do to fix it. The S4 is still a new flagship model so you may be able to get a replacement.
Well... I bought the tablet two months ago, brand new, and I have barely used it. Like... twice a week or so.
My sister has the same model, used it a lot more and it hasn't developed dark stripes.
I cannot find a match except, maybe, the Google search bar. I guess I will try to get it returned. I cannot accept this on a 500€ tablet. Should I know this before hand, I'd bought a Huawei tablet for half the price.
Or maybe I'm overreacting and I simply got a defective unit.
Mokisamsung said:
Well... I bought the tablet two months ago, brand new, and I have barely used it. Like... twice a week or so.
My sister has the same model, used it a lot more and it hasn't developed dark stripes.
I cannot find a match except, maybe, the Google search bar. I guess I will try to get it returned. I cannot accept this on a 500€ tablet. Should I know this before hand, I'd bought a Huawei tablet for half the price.
Or maybe I'm overreacting and I simply got a defective unit.
Click to expand...
Click to collapse
Can you post the image you used ? So i can try on my 10 month old Tab S4, to see if i get the same issue as yours!
N1NJATH3ORY said:
Can you post the image you used ? So i can try on my 10 month old Tab S4, to see if i get the same issue as yours!
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Click to collapse
Hi. Sorry. I've been offline lately. Here is the test image: https://ibb.co/F3VjHSh
I'm going to return the tablet to the store to see what can be done.
Mokisamsung said:
Hi. Sorry. I've been offline lately. Here is the test image: https://ibb.co/F3VjHSh
I'm going to return the tablet to the store to see what can be done.
Click to expand...
Click to collapse
Thanks what was your brightness set at ? Man in the video link you posted the text at the bottom looked crazy bright ? On mine it looks fine please note i did move the image like you did my brightness is set at dead center on the second icon so about 25% or 30% ish (im guessing)
Also i set the brightness half way, and i do not get that black bar!
I had the same problem on the tab S3. Samsung text said it was a known issue, affecting about 30% of all screens. It is replaceable under warranty. Eventual getting through the first round of tech support, ask for support team to handle your issue. My tab S4 had the same issue, but it wasn't as noticeable. I accidentally folded into a fold-up couch and demolished it, whenever I got a replacement under AT&T insurance policy, the tablet I got had a perfect screen! I'm taking has best care of it as I possibly can, as it is literally the first perfect screen I've seen on the S Series tablets. It may be frustrating to deal with the 5 to 10 day turnaround time, but as an artist who actually works on Gray backgrounds quite often it was worth the effort.
N1NJATH3ORY said:
Thanks what was your brightness set at ? Man in the video link you posted the text at the bottom looked crazy bright ? On mine it looks fine please note i did move the image like you did my brightness is set at dead center on the second icon so about 25% or 30% ish (im guessing)
Also i set the brightness half way, and i do not get that black bar!
Click to expand...
Click to collapse
Thank you for testing this on your tablet. Actually, the overall brightness was about 15-20%. But that was enough for a dark/dim room.
Orbital_Logic said:
I had the same problem on the tab S3. Samsung text said it was a known issue, affecting about 30% of all screens.
Click to expand...
Click to collapse
Oh, do you have any references for this?
Ouch. I can feel the pain of the couch event.
Well, my tablet came today from the tech support... They wiped the memory and cleaned some greasy fingerprint marks.
But they did not solve the problem. I guess they even tried to find out what was wrong.
I'm starting to be unhappy with Samsung...
Mokisamsung said:
Thank you for testing this on your tablet. Actually, the overall brightness was about 15-20%. But that was enough for a dark/dim room.
Oh, do you have any references for this?
Ouch. I can feel the pain of the couch event.
Click to expand...
Click to collapse
No direct reference as it was a tech I was speaking with on the phone. Just ask specifically to be forwarded to support team. Then you will only be speaking with one service rep, and they will be in direct contact with the tech that handles your tablet. They can even ensure it goes to the repair center closest to you.
Well... I'm feeling like this story needs an end.
I actually send the tablet to the repair center and they changed the screen. The lady at the store were I purchased the tablet told me that the problem was a loose flex cable inside the tablet, but... Who really knows? The repair sheet doesn't mention that.
Anyway, the tablet is better now, but not 100%... It still shows a slight darkening towards a corner of the screen, barely noticeable under normal circumstances but that does indeed shows with test images. The good thing is that this is not a dark band anymore.
Thanks to everyone that participated in this thread