No updates for my Nexus 5X - Nexus 5X Q&A, Help & Troubleshooting

Hello to everyone. I just bought my new 5X but it has still the security patch of October 2015 and the first build of Marshmallow. OTA does not notify me any updates and, for now, I can not flash anything. How can I fix?

dooz96 said:
Hello to everyone. I just bought my new 5X but it has still the security patch of October 2015 and the first build of Marshmallow. OTA does not notify me any updates and, for now, I can not flash anything. How can I fix?
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I have the same problem. Bought it brand new and activated it yesterday. It says the OS is up to date. I have no lag or any other issues floathing on the interwebs but still I bought a nexus for the updates and they are not comming. Im on 6.0 october 1st 2015 security patch. LGH791 variant in Sebia.
Tried google play services clearing data, rebooting, factory reset and no OTA showed up. Will wait a couple of days, but would love some insight on why is this the case.

5ageman said:
I have the same problem. Bought it brand new and activated it yesterday. It says the OS is up to date. I have no lag or any other issues floathing on the interwebs but still I bought a nexus for the updates and they are not comming. Im on 6.0 october 1st 2015 security patch. LGH791 variant in Sebia.
Tried google play services clearing data, rebooting, factory reset and no OTA showed up. Will wait a couple of days, but would love some insight on why is this the case.
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Exactly the same problem. Wait someone who knows how fix this issue..

dooz96 said:
Exactly the same problem. Wait someone who knows how fix this issue..
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same problem here. Still on 6.0 , no OTAs yet

I have the same problem, Android 6.0 and 1 October 2015 security patch. I tried a factory reset, but nothing... I hope the problem will solve automatically...

Wow, it's a biiiiig paradox. We have Nexus but they are not upgradable...

I also have the same problem. Have had the phone 2 days and it's still on December's security patch and no update.
Sent from my Nexus 10 using Tapatalk

If you just got and activated the device, don't panic. Updates are rolled out over time. Give it a few days. If you absolutely have to have it now you can always do it via fastboot. But you'll need an unlocked bootloader and doing that will wipe your device.
Sent from my Nexus 9 using XDA Free mobile app

I can confirm that after two days my device got updated from october to april security patch overnight.

I got all the updates. You can close the thread, thanks to all

Related

Still on 6.0 oct 1st 2015 firmware

Hey, just bought brand new 5x and I'm still on 6.0 with oct 1sr 2015 security patch. When I go to system updates it says I'm up to date. Am not getting OTA update automatically. Im on Telenor in Serbia. Should I wait or do I have to root and flash the latest update manually?
Btw, looove the handset and OS is lagfree, no issues, but still wonder why I'm not getting the latest update. No root, LB, brand new OTB device.
5ageman said:
Hey, just bought brand new 5x and I'm still on 6.0 with oct 1sr 2015 security patch. When I go to system updates it says I'm up to date. Am not getting OTA update automatically. Im on Telenor in Serbia. Should I wait or do I have to root and flash the latest update manually?
Btw, looove the handset and OS is lagfree, no issues, but still wonder why I'm not getting the latest update. No root, LB, brand new OTB device.
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to update it manually u don't need to have root access.
But if u like to try some new 3rd party ROMs root it :good:
Geeks Empire said:
to update it manually u don't need to have root access.
But if u like to try some new 3rd party ROMs root it :good:
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How do I update manually? Any recommended guides? I dont feel the need to flash a custom rom, I like what google is doing with android as is for now. Just want the lates and greatest, thats why I bought a nexus.
Also would like to know the reason why I am I not getting updates automatucally. I have the international H791 model. Firmware version MDA89E. Its two OTAs outdated.
Quick thought: Shut down, remove SIM, Start the device, Connect to Wifi, Check for updates.
Just unboxed a brand new 5X 10 minutes ago and have the exact same problem...
Tried to reboot and added a Google account, charged the battery to 100% but the thing still won't find a new system version...
marioemp2k7 said:
Quick thought: Shut down, remove SIM, Start the device, Connect to Wifi, Check for updates.
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Tried that too. I activated the device without the SIM and used it that way yesterday, inserted it just today.
Than I guess you can't do anything else unless you unlock the bootloader. At this point you can fastboot \system \boot \radio \vendor from the latest factory image or you can sideload ota zip through stock recovey.
I am having the same issue, my new nexus 5x is on 6.0 MDB08L, securiry patch level: November 1, 2015.
When I check for updates it says that my device is up to date...
The OTA will show up eventually. Or update manually.
Same thing for me in Canada. I just ended up enrolling in the Android Beta to get N preview.
Issue solved!
I got a ton of OTAs overnight while device was charging. I think it was 5 OTAs one by one that had to be installed separately, now I am on the latest April security patch and loving my nexus even more. No noticable performance difference, smooth and snappy and now up to date. So I guess updates will come you just have to be patient so google can activate them for your device. In my case it was 2 days since activation.
Info
5ageman said:
How do I update manually? Any recommended guides? I dont feel the need to flash a custom rom, I like what google is doing with android as is for now. Just want the lates and greatest, thats why I bought a nexus.
Also would like to know the reason why I am I not getting updates automatucally. I have the international H791 model. Firmware version MDA89E. Its two OTAs outdated.
Click to expand...
Click to collapse
[TUTORIAL][GUIDE][HOW TO] Flash Factory Images || Unroot
http://forum.xda-developers.com/nexus-5x/general/tutorial-flash-factory-images-unroot-t3231627
How to download and install the Android Marshmallow OTA update on Nexus devices
http://www.digitaltrends.com/mobile/how-to-install-ota-updates-on-google-nexus-devices/
:good:

Still waiting for the 7.1.1 update with December security patch?

Hello all,
I'm in the android beta program with my Pixel C and I've been on 7.1.1 for a couple of months, and now that's it's officially released, I've been waiting for it to come over the air for nearly 10 days now. I'm still on 7.1.1 but with the November security patch (NPF26H). I've got myself forcing the check for updates several times a day now lol. I'm in the midwest of America. Just wanting to know if I should keep patient or if there might be something wrong with my device finding the update.
Thanks!
I'm having the same problem so it's not your Pixel C. For some reason Google hasn't pushed out the update yet.
I was using the beta also, locked bootloader and everything and never got it. I just ended up flashing it manually since the files are available on Google's site.
Mine wont get it either and when i try to manual OTA it says I cant install an older version.
Also having this issue, and I do not wat to do a factory reset...
Sideloading OTA says the time stamp is Nov 4th, which it says is older than the Beta on my device. Anyone else getting this?
The final release is version NMF26H. The last preview is NPF26H. Is there any difference between the builds?
Paul1201 said:
The final release is version NMF26H. The last preview is NPF26H. Is there any difference between the builds?
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To be honest, I don't think there are, aside from the security patch for December. My tablet really works fine, I'm just wondering why I'm not getting the update.
I'm hoping this update will fix the sluggishness since the last update.
Sent from my LG-H850 using Tapatalk
I got the update yesterday. I didn't do anything, it got pushed to my device on it's own. Hopefully, that will be the case for you guys, as well. Also, I left the beta program.
The Horak said:
I got the update yesterday. I didn't do anything, it got pushed to my device on it's own. Hopefully, that will be the case for you guys, as well. Also, I left the beta program.
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Same here. Can't see a difference to last beta. Did you recognized something?
TheBready said:
Same here. Can't see a difference to last beta. Did you recognized something?
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No. Not yet.
Just got mine yesterday evening. I'm in the beta program and had the DP on and got the OTA for 7.1.1 if that matters to anyone.

Check for updates failed?

Hey,
There is something strange going on on my phone. For a couple of weeks the Check for updates menu says the checking was unsuccessful. Don't know if it has anything to do with spamming the check for updates button while waiting for the Oreo update. But what is even more strange, when I switch to English or German language, it says the checking is successful.
It started happening on stock Nougat, then continued when updated to Oreo via adb.
Any ideas on what might be going on? I didn't get the September security update too.
IceCreamLollipop said:
Hey,
There is something strange going on on my phone. For a couple of weeks the Check for updates menu says the checking was unsuccessful. Don't know if it has anything to do with spamming the check for updates button while waiting for the Oreo update. But what is even more strange, when I switch to English or German language, it says the checking is successful.
It started happening on stock Nougat, then continued when updated to Oreo via adb.
Any ideas on what might be going on? I didn't get the September security update too.
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Install the August 8.0 full OTA update. Last Monday was a US holiday so nobody received September OTAs. We should get one starting this upcoming Monday, as it is the first Monday of the month that does not fall on a holiday.
https://developers.google.com/android/ota
Sent from my Nexus 5X using Tapatalk
SlimSnoopOS said:
Install the August 8.0 full OTA update. Last Monday was a US holiday so nobody received September OTAs. We should get one starting this upcoming Monday, as it is the first Monday of the month that does not fall on a holiday.
https://developers.google.com/android/ota
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Thanks for the answer!
That was what I installed. As for the security patch, I'll wait then.
Sent from my Nexus 5X using XDA Labs
So, yesterday came the notification that the Oreo update is here, I can install it. But I already have it. Would it be a complete disaster if I instaled it again? Just to let it disappear, it's really annoying.
Sent from my Nexus 5X using XDA Labs
IceCreamLollipop said:
So, yesterday came the notification that the Oreo update is here, I can install it. But I already have it. Would it be a complete disaster if I instaled it again? Just to let it disappear, it's really annoying.
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Do you have the latest stock version or a developer preview
Phalanx7621 said:
Do you have the latest stock version or a developer preview
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I installed the final OTA image via adb. No root, everything stock.
Sent from my Nexus 5X using XDA Labs

December ROM update for BLN-L24

My 6X just received an OTA. The security patch level went from March 1st to Oct 5th. The EMUI version was updasted to 5.0.1. So far so good, I haven't used it much.
Akopps said:
My 6X just received an OTA. The security patch level went from March 1st to Oct 5th. The EMUI version was updasted to 5.0.1. So far so good, I haven't used it much.
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But, those updates are gradual? since my cell phone has not received it
I have gotten an OTA update as well. Not sure if it's going to remove my root or not so I'm not going to update
patrick8996 said:
I have gotten an OTA update as well. Not sure if it's going to remove my root or not so I'm not going to update
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Same here.
Yep it will remove you current root... Cause i just updated too it a few hours ago which i did not have root but i had my bootloader unlock. And yep my bootloader is locked ... I have always herd ota updates doeisnt relock the bootloader???
Not going too unlock it again cause i was waiting for 8.0 if and when it comes anyways. That and i have my phone setup the way i want it not going threw it again at the moment lol..
iamshadow2008 said:
Same here.
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You can't update without removing root
iamshadow2008 said:
Same here.
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Click to collapse
You need to remove root, flash stock boot and stock recovery before you download the ota for installation.
Just updated but now Google Assistance no longer works and fail to connect.
I have to clear Google app all data to make it run
e20140 said:
Just updated but now Google Assistance no longer works and fail to connect.
I have to clear Google app all data to make it run
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Factory reset..
Wow. Two system updates in the last 10 days. Just updated BLN-L24C567 to B366 from B365. Security patch is Nov. 6.
I guess this makes Huawei/Honor phones a lot better than Lenovo Moto phones. Once I recommended my father to buy a (Lenovo) Moto X Pure. The phone received updates something twice a year (!), and its Nougat update came 13 months (!) after the official Nougat release, and maybe 10 months after when Lenovo promised this update would be available. Huawei has a better track record than Lenovo IMHO.
13 months is a lot, and yes, Huawei/Honor has been better in the recent years when it comes to updates
Indeed. They give update if want to else simply discard. btw see what Apple was doing with regular updates.. they admitted and was a let down for many (but accepting it needs some real guts for a brand like Apple)
Who knows other OEMs who gives regular updates are doing similar things
edit: scratch that

Moto Z2 Force not getting OTA updates

I have a ATT branded Moto Z2 with a Cricket SIM. I got the phone in late november, and it came with Android 7.1.1 with the June 1 SPL. I know that ATT has released several updates, the latest in December with the November 1st SPL,
but everytime I check for updates it says that my phone is up-to-date.
So far I tried to check for updates after a factory reset, and also tried to do an OTA update with an old ATT SIM in it. Nothing seems to be working.
I have posted on the lenovo support page but so far I have not got any answer. I am not the guy that has to have the latest software running, but the updates fixed the BlueBorne security hole...
Othat than using a Cricket SIM, the phone is stock, not rooted.
has anybody encountered the same problem? Thank you
So I have two Tmobile versions of this phone. one rooted/unlocked, one not. I am also having a problem with receiving OTA. Mine stock device is on an August Security patch and there have been two released patches since then. I just got off the phone with both motorola and tmobile and they are both useless. I explained over and over that i wasn't calling about the oreo release, that i was calling about ANY updates and they couldn't get that through their head. Further, tmobile states they haven't released an 8.0 ota which we all know is false since several people on this forum have received it.... very frustrating. I may have to unlock my stock device if I ever want an actual update.
ululi said:
I have a ATT branded Moto Z2 with a Cricket SIM. I got the phone in late november, and it came with Android 7.1.1 with the June 1 SPL. I know that ATT has released several updates, the latest in December with the November 1st SPL,
but everytime I check for updates it says that my phone is up-to-date.
So far I tried to check for updates after a factory reset, and also tried to do an OTA update with an old ATT SIM in it. Nothing seems to be working.
I have posted on the lenovo support page but so far I have not got any answer. I am not the guy that has to have the latest software running, but the updates fixed the BlueBorne security hole...
Othat than using a Cricket SIM, the phone is stock, not rooted.
has anybody encountered the same problem? Thank you
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Chrisy8s said:
So I have two Tmobile versions of this phone. one rooted/unlocked, one not. I am also having a problem with receiving OTA. Mine stock device is on an August Security patch and there have been two released patches since then. I just got off the phone with both motorola and tmobile and they are both useless. I explained over and over that i wasn't calling about the oreo release, that i was calling about ANY updates and they couldn't get that through their head. Further, tmobile states they haven't released an 8.0 ota which we all know is false since several people on this forum have received it.... very frustrating. I may have to unlock my stock device if I ever want an actual update.
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At least the T-Mobile versions can be rooted. As far as I know, the ATT cannot as of yet.
theres only been one update since august and thats a fixed august. the other being the oreo update thats available now
if you would like to update your phone we have the ota updates and can get you updated without unlocking your bootloader just let me know [email protected] on hangouts
Chrisy8s said:
So I have two Tmobile versions of this phone. one rooted/unlocked, one not. I am also having a problem with receiving OTA. Mine stock device is on an August Security patch and there have been two released patches since then. I just got off the phone with both motorola and tmobile and they are both useless. I explained over and over that i wasn't calling about the oreo release, that i was calling about ANY updates and they couldn't get that through their head. Further, tmobile states they haven't released an 8.0 ota which we all know is false since several people on this forum have received it.... very frustrating. I may have to unlock my stock device if I ever want an actual update.
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Click to collapse
What OTA for Tmobile? Mine has NCX26. 7 as stated in Tmobile support site, I do know that OCX oreo release is suppose to be live but support site doesn't show it andy phone hasn't gotten it.
Found a way to get it to download updates.
So, after wasting my time with Motorola and ATT so-called "technical support", I decided to try something: I rebooted the phone in recovery mode (VOlume down + Power button) and put it in recovery mode. Rebooted from recovery mode, and bingo, it downloaded the next update (September SPL). It now shows "background installation..." in progress. Hopefully this is going to be the solution.
I did the update manually using the file nash_opx 27.109-34_subsidy-DEFAULT_regulatory-DEFAULT_CFC. Xml. zip and it worked perfectly.
djsboy said:
I did the update manually using the file nash_opx 27.109-34_subsidy-DEFAULT_regulatory-DEFAULT_CFC. Xml. zip and it worked perfectly.
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I think I may have found the right recipe. The trick is to check for updates while NOT on WiFi. So move away from WiFi coverage, but still within Cell coverage, with Data on. Check for updates. It will say that an update is available and will be download when within WiFi range. Move back to where you have WiFi, and bingo, it will start downloading. I did it twice yesterday afternoon, once to go from the Sept to the Oct SPL, and then from the Oct SPL to the Nov SPL, which is the last available update according to the ATT page. All of this with my Cricket SIM. WHy this works is beyond my pay grade to figure out. I will eagerly wait for the next update to be posted to see if this trick works consistently. Again,
this seems to work with my ATT branded phone.
My ATT Z2 force, starting from last evening (1/24/2018), kept getting security update, from September, 2017. Then this morning, October 2017 and November 2017. Does this mean we are going to get Oreo update soon ?
So I've had my Moto zforce 2 for 3 days now. We're is the Oreo update ? T-Mobiles site says it was released Dec 22nd ?
lcc014 said:
My ATT Z2 force, starting from last evening (1/24/2018), kept getting security update, from September, 2017. Then this morning, October 2017 and November 2017. Does this mean we are going to get Oreo update soon ?
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Dude..Let us know when u get Oreo update....So am I
Anyone on TMobile receive the ota update ?
There are issues with calling and sms on the T-Mobile variant. The update has been pulled while they sort out the issues.
Well that makes sense why I'm not seeing it then.
I am still not able to get the AT&T update past June. I tried the reboot into recovery and nothing. Is there a way to manually install the update from an SD card which would allow for OTA updates in the future?
TheLooq said:
There are issues with calling and sms on the T-Mobile variant. The update has been pulled while they sort out the issues.
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Good. On my account we got 2 of them for Christmas. A few days after Christmas, one of them updated to Oreo. At this point, the Galaxy S7 Edge on our account could not hear the Z2 Force. Went through everything with T-Mobile support including network settings reset, factory resetting both the Samsung and Motorola phones. Didn't fix it. Meanwhile, the Z2 Force that was still on Nougat was fine. A few days later, it also updated to Oreo, and now neither Z2 Force can be heard on the Samsung. I hope they get this mess cleaned up soon since it's been a month.
It seems to be only between those two phones. Until the next update/patch is released, the workaround is to disable VoLTE in call settings on the z2.
Got AT&T update to 8.0.0 this morning.
I received notice of the Tmobile Oreo update, downloaded it, but cannot install it. It only says something went wrong and didn't install the update. I have the bootloader unlocked and Magisk installed. I followed the instructions for Magisk dual partition updates. I uninstalled Magisk using Restore Images and did not reboot. I went to System Updates and downloaded the update again. It never went to Security Update Installing, step 1. I am on Magisk v 16.0 which passes the SafetyNet check, ctsProfile: true and basicIntegity: true. At this point, should I completely uninstall Magisk, flash the OreoFlashAll.zip or the NASH_TMO_C_OCX27.109-36_subsidy-TMO-regulatory-DEFAULT_CFC.xml.zip? Or something different?
lcc014 said:
Got AT&T update to 8.0.0 this morning.
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Click to collapse
Let us know if you lose the animated home button as I did after the At&t update. I asked the question in the room and no one answered. Hopefully I didn't break any rules by asking here. Thank you.
Sent from my Moto Z (2) using Tapatalk

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