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I am hoping that some fellow XDA'ers will be able to help me out here. I am currently on a Classic plan and just got 2 Galaxy S3's with 1 free Galaxy S2 from Costco at the discounted rate. I want to switch to the Value plan pricing, (this was the plan even before buying the new phones). I know there is a $200 / line migration fee since we have recently used the subsidy pricing on all 3 lines. It was my understanding that I would have to pay $600.00 to migrate over. However, when I look into it online, the change says I will have to pay $400.00. Is there a cap or was there a mishap on T-mobiles part not charging me the extra $200?
I don't want to change it online only to have them come back and say I owe them $600 when the checkout shows only $400. Has anyone got any experience with this? Should I pull the trigger on line or contact CS to talk to them and almost assuredly get charged the $600?
Call CS. In my opinion it is better to call in and pay the $600 rather than have them find out they ****ed up later and end up charging $200 more. Try to talk to retention, they are easier to talk to and much friendlier. I don't think they will charge you the extra $200 if it isn't warranted. Just be sure to mention that online it says $400 and maybe even say another rep you talked to said $400 and you just wanted to be 100% sure so you called back.
Sent from my SGH-T999
I work for tmobile. Because you got your phones at costco u signed 2 contracts. One with tmobile and one with costco. Costco will charge u a mugration fee also because u got the phones at their price and their subsidy has its own terms and conditions. Same for any authorized dealer. I work for corporate tmobile. I know that costco has better deals than we do but they also have a lot more fine print.
Sent from my SGH-T999 using xda premium
killnemsoft said:
I work for tmobile. Because you got your phones at costco u signed 2 contracts. One with tmobile and one with costco. Costco will charge u a mugration fee also because u got the phones at their price and their subsidy has its own terms and conditions. Same for any authorized dealer. I work for corporate tmobile. I know that costco has better deals than we do but they also have a lot more fine print.
Sent from my SGH-T999 using xda premium
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EDIT: I just called Costco to ensure I wasn't under a contract with them and with T-Mobile. The Wireless Advocates associate I talked with was very informative about it and assured me there was no 2nd contract entered into with Costco when purchasing from them. He said that 90% of all 3rd party cell providers will require a separate contract when purchasing from them because when you cancel, or migrate to a value plan, the commission to the location you signed up at is cut and they want to recoup the cost. He said Costco is such a big company that it has been able to negotiate better pricing and can absorb the lower commission on the occasions a cancellation and/or migration occurs. Next, I gotta get on the phone and talk to retentions. Will update afterwards for anyone interested.
TLDR: Costco does not enter you into a 2nd contract with them when purchasing phones, while most other 3rd party retailers will.
For anyone interested, I just got off the phone with CS. I am of the belief that I simply got lucky on this one. Upon initially talking to the CS rep she told me there would be a $600.00 Migration fee or ETF depending on which direction I went. (Told her I was thinking about just canceling to join my companies discounted plan with AT&T). I told her I was under the impression the migration fee would be $400 and the ETF would be $600 so I would rather just migrate than cancel.
She told me again that it would be $600 either way so I asked her why it was only showing a $400 migration fee online, at this point she said she would start the process of migration just to see what the system told her. She was surprised to see it showing only $400 on her end as well. I was informed that one of my lines wasn't being charged the migration fee for some reason. I politely asked her if we could do it at that price and she responded by saying "I'm not going to correct it, that's what the computer says, so I won't look a gift horse in the mouth." Went typically smooth at this point, standard contract extension, yada yada. I thanked her for doing it for me and she was very happy to have done it.
Needless to say, I think a glitch in the system just saved me $200 bucks plus $50.00 a month. :victory::highfive:
Glad to hear a good ending to this event ... I love value plan, switched recently, saved $150 monthly. Best phone plan, cheap, speedy data & decent coverage. I too got phone from costco, and I got charged only $200 migration fees, no additional "costco" fees. Although I do have to pay tax to the migration fees....I heard that other stores such as walmart, best buy, target, wirefly...etc have additional fees ON TOP of t-mobile migration fees....so I guess it's vendor dependent, best to ask about break up fees before signing any contract, ahem...like prenuptial agreement ... ha ha....
Dragoth12 said:
For anyone interested, I just got off the phone with CS. I am of the belief that I simply got lucky on this one. Upon initially talking to the CS rep she told me there would be a $600.00 Migration fee or ETF depending on which direction I went. (Told her I was thinking about just canceling to join my companies discounted plan with AT&T). I told her I was under the impression the migration fee would be $400 and the ETF would be $600 so I would rather just migrate than cancel.
She told me again that it would be $600 either way so I asked her why it was only showing a $400 migration fee online, at this point she said she would start the process of migration just to see what the system told her. She was surprised to see it showing only $400 on her end as well. I was informed that one of my lines wasn't being charged the migration fee for some reason. I politely asked her if we could do it at that price and she responded by saying "I'm not going to correct it, that's what the computer says, so I won't look a gift horse in the mouth." Went typically smooth at this point, standard contract extension, yada yada. I thanked her for doing it for me and she was very happy to have done it.
Needless to say, I think a glitch in the system just saved me $200 bucks plus $50.00 a month. :victory::highfive:
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Nice to hear that everything went well on your part.
I was debating with myself about the Classic versus Value plan as well.
End up having to pay a larger sum to purchase a new phone at one time, but you save money in the long run.
Value plan ftw. I buy phones for around 300 anyways.
Sent from my SGH-T999 using xda app-developers app
net.lander said:
Glad to hear a good ending to this event ... I love value plan, switched recently, saved $150 monthly. Best phone plan, cheap, speedy data & decent coverage. I too got phone from costco, and I got charged only $200 migration fees, no additional "costco" fees. Although I do have to pay tax to the migration fees....I heard that other stores such as walmart, best buy, target, wirefly...etc have additional fees ON TOP of t-mobile migration fees....so I guess it's vendor dependent, best to ask about break up fees before signing any contract, ahem...like prenuptial agreement ... ha ha....
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wait did you order it online or from the store? I'm looking to upgrade one of my lines for the samsung galaxy s3 but am i required to keep the data plan once migrating?
so basically when you migrated there wasn't any additional fees with costco? I thought online it says you must return the phone..
I went to a corporate Sprint store to buy the gn2. They would only sell the device with an activation fee. Is there anywhere else I can buy the device new without having to pay an activation fee?
DarkManX4lf said:
I went to a corporate Sprint store to buy the gn2. They would only sell the device with an activation fee. Is there anywhere else I can buy the device new without having to pay an activation fee?
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If you are paying full price, with no contract renewal, then buy it at a third party or retailer store, the act. Fee isn't required on those type of transactions. If you are buying at a Corporate location they may not be able to bypass the Act. fee.
Act. fee is what fee exactly? I bought it full price at a corporate store without contract and I paid $649.99 + tax and it came out to around $690.
I bought mine off Craigslist for $600 and activated it online at Sprint.com under my account. No activation fees here.
The guy has more. PM me if interested.
An Act. fee is an activation fee of $36.00 plus tax that you get billed on your account for upgrading or adding a new line onto your acount. This will get billed, so you don't pay for this in store. There is NO act fee when buying the phone w/o a contract so don't worry about that being carged because you are not extending any contract.
On a side note if you are extending your contract (upgrading or setting up a new line) if you are a member of a credit union bank, you can get the Sprint rep to add this discount to your account and it will waive all act fee's for any line on your account as well as give you a 10% discount off your bill every month. It takes about a month or two to apply to your account so if you do not have the discount already then the act fee will most likely be credited back to your account on the second bill you get after you upgrade.
got mine for $425 on craigslist, try your luck there
i got mine off of ebay.
sbuxreg said:
i got mine off of ebay.
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I got mine off ebay as well for $650. Not too bad. I tried Craigs list in my area and no one had it for sale.
Anybody guys made contract cancellation once you received phone?
Nope. You have 14 days to do so, 30 days to return if you buy outright. Have fun.
This belongs in Q&A.
k0nane said:
Nope. You have 14 days to do so, 30 days to return if you buy outright. Have fun.
This belongs in Q&A.
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Thanks.
I use TMobile prepaid and just would like to cancel contract and keep using GS4 on my existing prepaid. I've paid full price for the GS4. So when I receive it I can just cancel my contract and this will not affect any additional fees and/or blacklisting IMEI etc. ?
BTW sorry for the wrong forum
escknx said:
Thanks.
I use TMobile prepaid and just would like to cancel contract and keep using GS4 on my existing prepaid. I've paid full price for the GS4. So when I receive it I can just cancel my contract and this will not affect any additional fees and/or blacklisting IMEI etc. ?
BTW sorry for the wrong forum
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Go talk to a rep in-store. If you signed up for another plan, while also paying full price for the GS4, you have no contract. You can cancel that plan at any time, you own the device.
k0nane said:
Go talk to a rep in-store. If you signed up for another plan, while also paying full price for the GS4, you have no contract. You can cancel that plan at any time, you own the device.
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Right I just mentioned that for now GS4 is unavailable for prepaid users so I had to subscribe for a contract to order it.
I did the same thing.
I have a prepaid account but I signed up for a new line and purchased the phone outright.
i know a bunch of other people on this forum did the same thing.
I am wondering if anyone canceled yet also and how they did it.
Can it be done on the live chat?
Yeah I looked on the T-Mobile site...no Galaxy S4 for prepaid phones. You have to give them your State ID and SSN to subscribe to a "no contract plan" where you pay the full price of the phone+$70/month. Which is complete bullcrap, because prepaid is the exact same thing, minus being forced to give T-Mobile your State ID/SSN for no reason at all. It's not just T-Mobile either, it's the same way with Sprint. Carriers want as much of your information as they can get; it's not enough you pay for service and the phone anymore.
My issue was much more interesting that anyone here experienced I believe.
When I ordered to my SSN and ID they haven't approve me and I was very wondering why cause I have a great credit score.
Then I contacted credit bureau and find out that my credit score fall <<400 that is unbelievable. Further speech and I realized that I've become a victim of identity theft. Now they confirmed this and recalculated my credit score as it should be. But to save time I had to order GS4 with my girfriend's papers.
Thanks GS4 that I've found identity theft so early.
The only one thing I have to do is cancel the contract once I receive it tomorrow.
So as I bought phone outright should I call somewhere to cancel it or I can just utilize sim card that I receive?
I'm also a prepaid customer, ended up buying the phone full price. Just hate the fact that even if you're paying the ful price you still have to sign up for service. I hope the only thing we have to do is give them a call and cancel the new line.
Sent from my Galaxy Nexus using Tapatalk 2
I did the same thing. I've been a prepaid customer for a year or so, and I opened a post-paid plan account so I could get the GS4. I also paid for the phone in full. I received it today and I already put my prepaid plan sim card on it. I need to cancel the post-paid plan but I'm not sure if I should do it now or wait. The sim card that came with the phone is still untouched inside the box.
Masonfield said:
Yeah I looked on the T-Mobile site...no Galaxy S4 for prepaid phones. You have to give them your State ID and SSN to subscribe to a "no contract plan" where you pay the full price of the phone+$70/month. Which is complete bullcrap, because prepaid is the exact same thing, minus being forced to give T-Mobile your State ID/SSN for no reason at all. It's not just T-Mobile either, it's the same way with Sprint. Carriers want as much of your information as they can get; it's not enough you pay for service and the phone anymore.
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If you paid full price for the phone it's only $50/mo. The other option is to pay $149 up front for the phone, then it's $70/mo.
Sent from my SGH-T999 using Tapatalk 2
Towle said:
If you paid full price for the phone it's only $50/mo. The other option is to pay $149 up front for the phone, then it's $70/mo.
Sent from my SGH-T999 using Tapatalk 2
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Plus data fees either way.
I'm on a special plan.
Towle said:
If you paid full price for the phone it's only $50/mo. The other option is to pay $149 up front for the phone, then it's $70/mo.
Sent from my SGH-T999 using Tapatalk 2
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It's only $50 if you unlimited talk/text+500MB data pool. If you want prepaid with unlimited data it's $70.
k0nane said:
Plus data fees either way.
I'm on a special plan.
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The new plan $50/mo including data. But you need to be out of contract to use it.
Sent from my SGH-T999 using Tapatalk 2
---------- Post added at 10:01 PM ---------- Previous post was at 09:57 PM ----------
Masonfield said:
It's only $50 if you unlimited talk/text+500MB data pool. If you want prepaid with unlimited data it's $70.
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Ok I was thinking that it included 2.5 gb data, but that's an extra $10. So it's $60 if you want 2.5 gb or $70 if you want unlimited.
Sent from my SGH-T999 using Tapatalk 2
sim locked?
I ordered mine yesterday night am planning to cancel service and use the phone also out of the country. Reading carefully through threads, but cannot find an answer: is the t-mobile S4 sim-locked? If yes and I paid the full price, can I get an unlocking code from t-mobile? Thanks
ua2 said:
I ordered mine yesterday night am planning to cancel service and use the phone also out of the country. Reading carefully through threads, but cannot find an answer: is the t-mobile S4 sim-locked? If yes and I paid the full price, can I get an unlocking code from t-mobile? Thanks
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I dont think it is SIM unlocked.
I havent read yet on any forums if anyone has been able to have it unlocked yet by t-mobile.
---------- Post added at 10:50 AM ---------- Previous post was at 10:49 AM ----------
ua2 said:
I ordered mine yesterday night am planning to cancel service and use the phone also out of the country. Reading carefully through threads, but cannot find an answer: is the t-mobile S4 sim-locked? If yes and I paid the full price, can I get an unlocking code from t-mobile? Thanks
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pilot_xphile said:
I did the same thing. I've been a prepaid customer for a year or so, and I opened a post-paid plan account so I could get the GS4. I also paid for the phone in full. I received it today and I already put my prepaid plan sim card on it. I need to cancel the post-paid plan but I'm not sure if I should do it now or wait. The sim card that came with the phone is still untouched inside the box.
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Same thing with me. I am trying to decide when to cancel the new line. SIM card is untouched in the box.
Waiting to see who cancels first and how the process went.
escknx said:
My issue was much more interesting that anyone here experienced I believe.
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I think my experience might rival yours in "interesting"...
I also want to use the S4 on the $30 prepaid plan, and therefore intended to go the route of buying the phone with a $50 line and then cancel it.
I tried to buy online, but it told me I needed to contact a sales rep to complete the order. After starting an online chat with a sales rep, it turned out they required me to pay an additional $400 deposit. (I am pretty sure I never had an incidence with my credit rating so I am not sure why) As I intended to move over to pre-paid, I asked about the policy of how to get back the deposit if I cancel the line before the 1 year is up after which you automatically get back the deposit. After that she started to accuse me of committing fraud! and that t-mobile is not in the business of selling phones. I then asked her how asking about cancellation would violate their new un-carrier marketing and she asked me "where I came up with such a thing as un-carrier". She then simply canceled my order and hung up on me.
I don't think I have ever been accused of committing fraud before for wanting to pay a store over $1000 to buy their product!
I then tried to order again to get a more knowledgeable and competent representative. Unfortunately this time my bank decided t-mobile was "committing fraud" because they thought a $1000 was an unreasonably large amount for a internet transaction.
After the bank unblocked my credit card, because I told them I really do want to spend that much on a phone, I tried it again. Unfortunately on the third time the "account verification department " declined my request without an explanation of why they wouldn't take my $1000.
So I spent about 3 hours on the phone with t-mobile on Monday and I still don't have a S4 I don't think I have ever had a company as adamant to not taking my money as t-mobile. Now I'll have to wait till the 15th before I can try and buy it in a store
Does anyone know what might have gone wrong, or how to convince t-mobile to sell me a phone?
apmon said:
I think my experience might rival yours in "interesting"...
I also want to use the S4 on the $30 prepaid plan, and therefore intended to go the route of buying the phone with a $50 line and then cancel it.
I tried to buy online, but it told me I needed to contact a sales rep to complete the order. After starting an online chat with a sales rep, it turned out they required me to pay an additional $400 deposit. (I am pretty sure I never had an incidence with my credit rating so I am not sure why) As I intended to move over to pre-paid, I asked about the policy of how to get back the deposit if I cancel the line before the 1 year is up after which you automatically get back the deposit. After that she started to accuse me of committing fraud! and that t-mobile is not in the business of selling phones. I then asked her how asking about cancellation would violate their new un-carrier marketing and she asked me "where I came up with such a thing as un-carrier". She then simply canceled my order and hung up on me.
I don't think I have ever been accused of committing fraud before for wanting to pay a store over $1000 to buy their product!
I then tried to order again to get a more knowledgeable and competent representative. Unfortunately this time my bank decided t-mobile was "committing fraud" because they thought a $1000 was an unreasonably large amount for a internet transaction.
After the bank unblocked my credit card, because I told them I really do want to spend that much on a phone, I tried it again. Unfortunately on the third time the "account verification department " declined my request without an explanation of why they wouldn't take my $1000.
So I spent about 3 hours on the phone with t-mobile on Monday and I still don't have a S4 I don't think I have ever had a company as adamant to not taking my money as t-mobile. Now I'll have to wait till the 15th before I can try and buy it in a store
Does anyone know what might have gone wrong, or how to convince t-mobile to sell me a phone?
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That's horrible. The reps are obviously just confused with the whole new setup. Every rep I talk to gives me a different story on how/when my classic plan will convert over to the new value plan.
Sent from my SGH-T999 using Tapatalk 2
Reps are stupid. I would try and see if you can get it price matched at best buy and buy it there. They should since it will be off contract and you're paying full price. I just don't think they have it in stock yet.
apmon said:
I think my experience might rival yours in "interesting"...
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Looks like you won't be able to do it before 15 except asking your relative/friend to do it for you, as I've done it.
Their credit dept haven't approve me since I had credit alert on my credit history due to identity fraud.
Your situation, did they tell you why you should pay 400 deposit?
Have u ever had their postpaid account before? Cause if you've never cancelled their contracts before and had no issues with credit score then I'd suggest to contact credit score bureau and figure out from there why you've been declined.
Discount works for new activations or existing users adding a new line of service
Place your order over the phone (866-464-8662) and use the promo code 13997 TMOFAV , you get 10% discount on your monthly bill + waived activation fees + free sim card + free 2 day shipping + $50 bill credit (Within 30 days of activation, send email with order number) . The customer service rep, will do a credit check, ask what plan you want, apply the discount for you, give you your order number and give you the email address to get your $50 bill credit. Say that you are a student, and or member of studentrate.com. They may ask you for your student ID number so have it ready, in my case I gave her my .edu email address.
Worked for me today.....Good Luck!
What if we made the plan already?
Dang. Doesn't work on existing plans?
yyhd said:
Dang. Doesn't work on existing plans?
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Thats what im wondering.
I bought the phone outright and never activated it on T-Mobile. I'm using AT&T. I wonder if I activated now, I'd get the discount?
I see a lot of people saying they got 50 dollars for free from AT&T and Softcard. How does one claim this promotion?
http://lmgtfy.com/?q=softcard+$50
so to clarify, there is no "$50 instant credit" of any sort.. like no signup $50 bonus or anything? because I think I remember my at&t rep mentioning something like that.
the only thing they're offering is "upto $50 per month in transactions of $1 or more"? and the referals for $10?
I think I also got a one-time $50 credit when I first signed up but I don't see that being offered anymore.
Gary02468 said:
I think I also got a one-time $50 credit when I first signed up but I don't see that being offered anymore.
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This, my rep said I get a full $50 credit