Problem with HTC Backup. Incorrect cloud account!? - One (M8) Q&A, Help & Troubleshooting

Hello,
So a few days ago, My HTC One M8 decided to randomly reboot itself. When it restarted it went through the whole optimizing each app (which was weird) and then loaded the home screen. But now most of my stuff has reset itself! I was logged out of every app I am normally automatically logged into. All my photos are still there and text messages. But I have lost every single person in my contact book and call log history! This is what I would like to get back.
I made a backup a couple months ago using HTC Backup. This is what happens when I try to restore the backup:
Apps>HTC Backup>Restore from backup>Checking for saved backup>
Then it finds the backup on Google Drive (G*******[email protected]) So I select the HTC (This Phone) backup and click next>
Then it saids setting up accounts>Choose an account>G*******[email protected]>
Then I get the following error message
"Incorrect cloud storage account"
"Please sign in with the cloud storage account for the selected backup"
Can someone please help? I have opened the Drive app and logged into my account and tried again but still nothing. I assume this problem is arising because of the Drive app or the HTC backup app resetting itself. But I really need my contacts back!
I am running Android 6.0. Not rooted.
Things I have tried to restore my contacts:
Wondershare Dr.Fone
Resyncing contacts on my Gmail, Hotmail etc. (but i never saved them to those)
HTC Phonebook>Contacts to display>All contacts
None of these have worked.
Thanks in advance!

Ok just found out HTC Backup isn't supported with Android 6.0 :/
So with that option off the table.. Is there any way at all that I can get my contact list back?

Ok well seems like I still should have access to the HTC restore function just not the backup function with Android 6.0.
Does anyone know how to help me restore from the back up?
Thanks

HTC restore will restore the backup that you made prior to Marshmallow.
Don't you backup you contact with gmail account ? When you sync it, it will sync your contact ?
The only way that maybe work (no guarantee) is do factory reset. During the setup, it will ask you to restore from which backup that you recently have with Marshmallow and make your selection to restore (don't choose today .. but earlier)

ckpv5 said:
HTC restore will restore the backup that you made prior to Marshmallow.
Don't you backup you contact with gmail account ? When you sync it, it will sync your contact ?
The only way that maybe work (no guarantee) is do factory reset. During the setup, it will ask you to restore from which backup that you recently have with Marshmallow and make your selection to restore (don't choose today .. but earlier)
Click to expand...
Click to collapse
No I never backup up my contacts to gmail
Hmm thanks for your suggestion. I guess if all else fails that is my only option.

kaotik123 said:
Ok well seems like I still should have access to the HTC restore function just not the backup function with Android 6.0.
Does anyone know how to help me restore from the back up?
Thanks
Click to expand...
Click to collapse
Settings - backup and reset - restore from HTC backup.
I'm on an M8 running 6.0 and I can see it.
Sent from my HTC One M8

kaotik123 said:
No I never backup up my contacts to gmail
Click to expand...
Click to collapse
Backing up contacts to Google/Gmail is default and automatic. So unless you changed the default, they should be backed up, and will restore automatically, when you login to your Google account.

Related

[Q] How to Backup Gmail accounts with Titanium Backup

Has anyone been able to successfully backup gmail accounts and restore them using Titanium Backup? I have multiple accounts (work and personal) and it would be nice to be able to restore all of them without having to reenter them manually. I have tried backing up Gmail 2.3.4 and Accounts and Sync Settings 2.3.4 and upon restoring either of them my accounts are not restored....any ideas? Any help is greatly appreciated.
elosogrande7076 said:
Has anyone been able to successfully backup gmail accounts and restore them using Titanium Backup? I have multiple accounts (work and personal) and it would be nice to be able to restore all of them without having to reenter them manually. I have tried backing up Gmail 2.3.4 and Accounts and Sync Settings 2.3.4 and upon restoring either of them my accounts are not restored....any ideas? Any help is greatly appreciated.
Click to expand...
Click to collapse
dont think any software does backups on user name and password for gmail unless its a nandroid. You have to find the right gapps that will restore your other stuff. Look around and check since its a nice feature to just put in your info and have all your apps and settings return. Entering your own account information is also like a security issue with google. Dont think your going to see that function with any 3rd party app... Good thought tho I guess
Thanks for the quick response. Ya, the version of GAPPS I have works great I was just hoping to have something like this. I know when I was on Windows mobile, someone wrote a program (SASHIMI) that we were able to input our email, wifi, etc accounts to be inputed when we ran the program...guess I was kinda hoping to have something to similar with Android....guess thats the downside of being a flash-aholic....lol...thanks again for your response.
The ability to backup Gmail, especially if one has several Gmail accounts, with Titanium would be very helpful in the restoration process and repair when then get corrupted.

Lost contacts

Hello
i rooted with alpharev and then I install CM7.
Now I do not have any contacts. I have make nand backup clockwork
What is the easiest way to get contacts back??
Thanks
I think you should wait a bit.
Mine came back after a while.
Install Google Apps to sync with your Google account. Here's a link http://wiki.cyanogenmod.com/wiki/Latest_Version/Google_Apps
Depends on whether ur contacts are on phone, sim, or gmail account. If on gmail account u shouldn't have lost them.
And I'm not sure but i think my cm7 is not displaying the sim contacts.
Ok. There may be applications to recover them. But they can also be recovered by doing following. This can be done only if u have made the nandroid backup of previous rom.
-----make a fresh nandroid backup of ur current cm7. This won't overwrite the previous backup but just gets saved as a seperate recent backup.
-----then boot into recovery and clear data / factory reset. Then restore the previous backup. Now u will see the contacts. Now backup them with some application to memory card.
-----now again reboot into recovery and restore the cm7 backup. Then restore the contacts with same application u used to backup.
I think it works.
I have recovered original ROM, but there is now no contacts !!!
Thanks for answers.
I hope I have also old contacts in Dashwire for mobile windows
Could I get it from there??
Yes
I guess there is android app too.
Sent from my HTC Wildfire using XDA App
Belive it or not but is diffrent software for android from same company
I have also old SE c510 with bluetooth turned on, with stock rom i could transer on wildfire bur now is sanding only from WF to SE

[Q] Problems after update

Hello. I have a problem with the new update to HTC Desire HD more precisely when using some applications (market, facebook, friend stream, google maps, google + etc.) and when i come out of them the HTC sense go to reset , even after I finish a call ,the htc sense reset and appear that logo whit HTC white screen and have to wait until he comes back all my 7 homescreens, and another problem would be whit task manager which always shows me below 100 end I have nothing to close.
What can I do ?
galacticu said:
Hello. I have a problem with the new update to HTC Desire HD more precisely when using some applications (market, facebook, friend stream, google maps, google + etc.) and when i come out of them the HTC sense go to reset , even after I finish a call ,the htc sense reset and appear that logo whit HTC white screen and have to wait until he comes back all my 7 homescreens, and another problem would be whit task manager which always shows me below 100 end I have nothing to close.
What can I do ?
Click to expand...
Click to collapse
I'd try backing up all the stuff you need, then factory reset and re-update.
Hard reset.
that fixed my issues.
I was thinking about this. but I did not trust in my backup app ( sms backup and restore , backup everything ) that I will restore all my messages I do not want to lose , i have 2000 messages. you what app recommend to be trusted and good to restore all my messange ??? and then I will do Hard reset
galacticu said:
I was thinking about this. but I did not trust in my backup app ( sms backup and restore , backup everything ) that I will restore all my messages I do not want to lose , i have 2000 messages. you what app recommend to be trusted and good to restore all my messange ??? and then I will do Hard reset
Click to expand...
Click to collapse
Hello galacticu,
I personally use Rerware Backup Pro and i never regretted the purchase. Bought it for half price when it was eoy sale. Everytime i test out another rom i backup everything, then flash my phone to whatever rom i want to try out and restore my sms over it. With the restore i just select sms. Everything seems to just restore itself the contacts, installed apps, ...etc. I know exactly how you are feeling and it will hurt if i do lose all those smses. Since some of them are funny to read. Personally i never had an issue with this app.
galacticu said:
I was thinking about this. but I did not trust in my backup app ( sms backup and restore , backup everything ) that I will restore all my messages I do not want to lose , i have 2000 messages. you what app recommend to be trusted and good to restore all my messange ??? and then I will do Hard reset
Click to expand...
Click to collapse
I suggest the SMS Backup+ frome the market.
backup all your messenges to your Gmail, and labled "SMS".
For the update 2.3.5 recently, I use this app to do backups

[Q] In need of help

I have T-mobile G-2/ Rooted and running CyangenMod-7.0.2 vision (side note: I had someone root the phone for me I have very limited technical skills and reading these threads for me me is like reading greek.....back to my issue) as with all androids phone a g-mail account is required long story short I had a stalker and deleted my g-mail account replaced it with another. The new account will not sync my contacts or calender. I've looked everywhere and tried asking google for help> my only option it seems is to reset my phone back to factory setting. I'm also having a problem with short battery life, the battery never charges to 100% Ive installed juice defender, should I replace the battery? I don't want to lose my root and I don't know how to root it again on my own. If any one can help me it would be appreciated
Grimm
factory reset wont loose root
are there multiple gmail accounts on your phone? if you log on to new gmail account from computer can you see your contacts? in phone under accounts and sync is contacts box checked? you can try to reset batt stats first to see if batt life improves
I don't have multiple g-mail account The 1st was deleted the 2nd is the current one using on my G-2 I still get prompted to sign into 1st even tho it doesn't exists. I've tried sync for the 2nd account it doesn't work. when I log into my new g-mail account I only see recently added contacts
I will try batt reset
just save all you have on phone. do a nandroid backup via recovery to be safe.
go into recovery and try just wiping cache and dalvik cache, boot backinto phone and see if you can log in and sync
if you cant factory reset and start fresh.
Sent from my HTC Vision using xda premium
I have ROM Manager installed on my phone can I use that to back everything up?
Sent from my HTC G-2 using XDA
titamiumbackup for apps and such
sms bckup + for call logs and sms
some launchers allow you to back up home screens
but the crucial thing is boot into recovery and do a nandroid backup
this will make an exact copy of your nand flash and revert it just the way it is
in case something went wrong, always do this if you change roms as well
Thanks for all your help, everything was understanderble, even for me I've followed your advice step by step....like I said I'm technically challenged and It took me all weekend to try this
I backed everything up both nandroid and titanium did the phone reset. the only thing is when I do the restore the old g-mail account is still there, I've wiped the devlic and the cache it's still there
Any thoughts
dont use the nandroid to restore, this is just in case other problems arise later. wipe all again and if you need some parts restore those from titanium or sms backup or what ever you feel you need. if your phone dosent have a whole lot of settings tweaked to your desire or a whole lot of apps then just start fresh. i flash a lot of roms and rarley do i use these restore features and when i do its usualy just certain data and not the apps. i spend a good hour or more tweaking and setting up my phone the way i like it after i flash a new rom. if you dont tweak much, just start fresh
Sent from my HTC Vision using xda premium
Thank you for your patients I have 1 more question
Once I wipe everything & do factory reset will titanium remember my phone when I reinstall it
Sent from my HTC G-2 using XDA
titanium will store the info on your sdcard. you would then download titanium from the market and go into and choose a full batch restore or pick and choose what you want restored.
Sent from my HTC Vision using xda premium
well as you said that you deleted your old account you will not be able to get your previous contacts. My suggestion is to see if you can restore your old acount(via pc) and then open gmail > contacts > more > export. Export them as a google csv and save on your desktop. later login into our new gmail account > contacts > more > import. now select your previously saved csv file and import. This should help you get all your contacts into google which can be synched to your phone using your new account.
PS: If google doesn't give you a method to restore your deleted account then what i said above is of no use. You should then follow demkantor's suggestions.
Sent from my Vision
the time
Ok so I made time this weekend to sit down and go thru the process of restoring my phone and thank for all the great advice. After a few tries, a few wipes and reboots I finally got my G-2 working how I wanted. Thank you for all your help

Google Backup

Dear,
i have setup the backup & reset
Backup my data is on
backup account is my gmail account
Automatic restore is on
but when i try to restore from htc backup , it's shown None !!
would you please help
BR
Bikoo
any help?
any help?
Thing the issue is HTC backup, don't believe that it directly uses Google Backup. So when you do a Google Backup, you are backing up your apps list, WIFI passwords, etc. When you do a restore, you don't get personalization like you did with HTC backup. Think that HTC is getting away from the backup, and using the HTC transfer wizard.
OMG means no more full backup !!! as my M7 use to be !!
bikoo106 said:
OMG means no more full backup !!! as my M7 use to be !!
Click to expand...
Click to collapse
HTC Backup was retired with MM Android.
If you don't think your backup is working turn it off and turn it back on wait 24h as it seems to like to backup when the phone is idle during the night.
To check the status of your backup go to you Google Drive or use the App on the phone - click on settings then Manage backup and it will show when your apps was backed up. If you have no backups again go back to turn it off and back on and it should kick back into life.
I had to do it on my 10 as it had kept my old M8 backups after I lost all data when i S-offed lol it was only a few days out so didnt lose much.
Google backup is actually quite good these days it just works....when it works
Jump1ng said:
HTC Backup was retired with MM Android.
If you don't think your backup is working turn it off and turn it back on wait 24h as it seems to like to backup when the phone is idle during the night.
To check the status of your backup go to you Google Drive or use the App on the phone - click on settings then Manage backup and it will show when your apps was backed up. If you have no backups again go back to turn it off and back on and it should kick back into life.
I had to do it on my 10 as it had kept my old M8 backups after I lost all data when i S-offed lol it was only a few days out so didnt lose much.
Google backup is actually quite good these days it just works....when it works
Click to expand...
Click to collapse
Thanks , i follow ur instruction and lets see after 24 as it was on already but no backup so i make refresh .. lets see
Thank you
If I am not mistaken, with MM backup, you can only restore when you are first setting up the phone as new or after a reset. It will ask you to restore after you enter your Google account.
The restore option you see in your HTC 10 is to restore from an HTC Back up, which you might have made from another phone. When using the back up in HTC 10 it will go to Google back up, not HTC backup.
omar302 said:
If I am not mistaken, with MM backup, you can only restore when you are first setting up the phone as new or after a reset. It will ask you to restore after you enter your Google account.
The restore option you see in your HTC 10 is to restore from an HTC Back up, which you might have made from another phone. When using the back up in HTC 10 it will go to Google back up, not HTC backup.
Click to expand...
Click to collapse
You are right as when i setup my new HTC 10 i found the old HTC backup from my previous HTC ONE M7, but now i didn't see any restore point. i want to make factory reset but i'm not sure if i'll be able to recover all my data or no !!!
bikoo106 said:
You are right as when i setup my new HTC 10 i found the old HTC backup from my previous HTC ONE M7, but now i didn't see any restore point. i want to make factory reset but i'm not sure if i'll be able to recover all my data or no !!!
Click to expand...
Click to collapse
You will not be able back up all your data, but you will get all apps downloaded from Play Store to download again. As for the backup data, you can check what you have backed up by going to the "Drive" app, settings & "Manage backup". You will find a list of all backed up apps on Google.
omar302 said:
You will not be able back up all your data, but you will get all apps downloaded from Play Store to download again. As for the backup data, you can check what you have backed up by going to the "Drive" app, settings & "Manage backup". You will find a list of all backed up apps on Google.
Click to expand...
Click to collapse
Manage backup from Drive app is empty !
Can't say why, but that probably means you don't have a Google backup. See the accounts settings, is Google syncing OK in accounts & sync?
omar302 said:
Can't say why, but that probably means you don't have a Google backup. See the accounts settings, is Google syncing OK in accounts & sync?
Click to expand...
Click to collapse
it's already there and ok !! should i attache some snaps ?
Unfortunately I cant assist. I don't know why it would be empty if it already turned on!
bikoo106 said:
Manage backup from Drive app is empty !
Click to expand...
Click to collapse
I had that problem on both my old M8 and the 10, i had to turn the backup off and back on wait 24h and it seems to kick it back into life. Once it start working it seems to work perfectly keeping the backups fresh and up to date..
As there isn't a manual switch its a bit of a pain as you have to wait so long before you can see if it helped or not.
Jump1ng said:
I had that problem on both my old M8 and the 10, i had to turn the backup off and back on wait 24h and it seems to kick it back into life. Once it start working it seems to work perfectly keeping the backups fresh and up to date..
As there isn't a manual switch its a bit of a pain as you have to wait so long before you can see if it helped or not.
Click to expand...
Click to collapse
but it's not working with me !!! i tried many times !

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