Zenfone 2 Z00AD (Japan) doesnt connect to PC - ZenFone 2 Q&A, Help & Troubleshooting

I'm on a Japanese new phone which was never rooted (but sent to repair twice for bad front speaker/earpiece and motherboard)
It currently on Android version 5.0
Japanese version 2.15.40.13
The Phone doesnt connect to the PC, I've tried normal connection with windows explorer, tried the Asus application.
The phone either appears as empty or appears and then suddenly disappears, on and off. I can't even view the contents let alone copy/move/delete. (from the computer that is)
Is there another option to move files to the computer beside dropbox? which takes up my bandwidth and is kinda slow.
I've seen on ASUS site that there are 3 official 2.20.xxx versions yet my phone doesnt recognize anything when I press the CHECK FOR UPDATE.
Is there a way to update it without rooting ? and without doing a factory reset ?
Thanks in advance.
EDIT: I've tried this:
https://www.youtube.com/watch?v=FtQeVbKT6Zc
But I dont get the Update pop-up.
Also, Do I need to put the next available version, and update in order or just the newest/latest one ?
EDIT 2:
After a while I noticed that it didnt even copy the file to the phone.
When I connect the phone to my PC (windows 10) via USB 2.0 and/or 3.0 a folder called z00ad shows for a few sec. then disappeared.
I tried to several cables and ports.
sometimes it shows as an empty folder and sometimes I can see the folders inside but then it disappears and I get an error message.
I've got developer rights or access by tapping the kernel version.
I've enable the install by third parties option.
I've disabled the lock
disabled the screen off timer
Is it a Windows 10 thingy ? (I got the new Intel Driver for android)
EDIT 3:
Uploaded the file to Dropbox and downloaded on my phone, saved with ES File explorer to main directory, reset the phone, and now its updating. (UL-Z00A-JP-2.20.40.174-user)
When its done I will update for the next update (UL-Z00A-JP-2.20.40.183-user), and then the latest one (UL-Z00A-JP-2.20.40.185-user).
Hope Android 6 will arrive soon and that all of the problems are software related and not hardware...
Only trouble with this phone
EDIT 4:
Stuck on the INSTALLINg sYSTEM UPDATE... screen.
Its been like that for over 10 min. now, the blue progress line is stuck somewhere between the G and S (installinG System)
How long should I wait for it to finish? I saved the update file to the built-in memory, not the SD so speed shouldn't be an issue right ?
If its stuck what should I do ? Turn the phone off? Reset ? will I lose all of my files/photos?!
For this guy the problem solved itself after almost an hour...
http://forum.xda-developers.com/zenfone2/help/stuck-installing-update-t3151529
I will try to give it 2 and see how it goes
EDIT 5:
After almost 2 hours my phone was updated.
Yet still connection problems to the PC.
I'm trying the next Update, maybe it will fix this issue.
I've read online and I can't seem to find a solution.
I've tried different cables and connected to different USB slots but still, either I get no detection, or a detection with empty drive, or detection with external and internal memory but then it quickly disappears. The phone itself still keeps charging so it must be connected properly.
Has anyone else had this problem ? (I also had it while I was on Win 8.1, now win 10)
EDIT 6:
After doing the 3 available updates, manually... for around 6 hours ... I still cant connect the phone to the computer

Related

help, interrupted ROM update, Stuck at bootloader screen

hi,
i'm a newbie, and yes i have screwed up.. performed (or should i say.. almost performed) my rom update on my desktop (which is kinda slow PC...) i had no applications or unwanted services running, my computer. The Progress on the Rom update (the desktop couterpart) had incremented and had become full (the progress bar i mean..) and it was nicely sitting there for about two hours with no indication of any further progress (yeah just wanted to make sure it wasnt me being hyperactive or in a hurry )
On the PDA it was a different story.. the screen indicated a 100% copy of some image file and then it was stuck at "Reset Hermon" stage. )for the record, i feel like a parrot now, these words dont really make sense to me.. )
So i removed the cable, battery and booted up my phone after about ten minutes... yup, just like i had expected it got stuck at the bootloader screen.
Now obvisously, my Rom update wizard wont work, as the very first step is to check for a existing Active Sync Connection. and Activesync is not a application tht recognizes phones connected in their bootloader mode...
Now i have no idea about trying to flash thru the memory card, i tried copy pasting all the files that the Rom update file had generated in the desktop folder it was run in(about 4 exe files that are supposedly 'not a valid 32-bit application' and two .abi files.. one of the abi file is 85 mb, so i guess that was the image file.. but when i copied these files into the memory card and re booted my PDA, it didnt show any change, as in it still asked me to connect the USB cable and was trying to get the image from there..
I have a o2 xda zinc. yeah, with no Operating system ..
to say that help would be appreciated is a understatement
damn, contacted the o2 support guys, but i have this feeling that this (forum ) would be a faster way to know if i have to drop my phone at the 'collection center' or not. i am still optimistic as the phones under warranty and its just a software glitch. Please enlighten me. what are my options?
hi
my o2 zinc has the same problem just like yours
if your zinc fixed or any thing new pleas tell me
tnx
go to this post
http://forum.xda-developers.com/showthread.php?p=1512766#post1512766
hi mazi_v, i have problem when upgrading my XDA II.now it just displaying
USB and V 1.02
what i have todo?
thank's
"what i have todo?"
connect it to usb and rerun the flash

Bricked Magellan Roadmate 1212

So I was given this GPS and it's throwing me for a loop... You can power it up and see the Magellan splash screen. The progress bar will go all the way across (or sometimes stop one notch before the end...) then it'll freeze. This is as far as I've been able to get it.
When connected to a computer, it'll register as two devices. First as an unknown device, then halfway through disconnects and shows up as a Windows mobile device. A few seconds once the progress bar goes all the way across it disconnects. It never shows up as a mass storage device. Activesync will catch it momentarily.
I've tried numerous techniques to boot off an SD card or the power-reset combo to access the bootloader but nothing seems to work. Does anyone know of any other mythical techniques that may allow access to this device? I've got the latest firmware upgrade handy. How close it gets to booting makes me feel it's still fixable, I hate calling it a lost cause!
Bricked Roadmate 1212
Just got a new Roadmate 1212 and upgraded it from 3.00 to 3.12. After downloading the update to the unit it rebooted a couple of times in the process of installing the update so your problem may just be a failed update.
The update procedure also stressed not to plug in the unit into the USB before the update install program tells you to do so. If you did this you may need to delete the Windows drivers installed for the unit before attempting the update again. In my case on Vista, when I plugged the unit as prompted by the update, I got one brief message as Vista installed the driver and then the update loaded in about 5 minutes. After then update, Vista reported two drive letters for the unit. The one labeled TFAT was accessible and I was able to browse around and look at files. If you get this far, it may be possible to copy the \SYS files from a good unit and get yours up and running (just a guess).

[urgent] Galaxy S Plus completely frozen/blocked/bricked/...

Hi,
I have a Samsung Galaxy S Plus here which is almost brand new and has only been used for some phone/texts/emails so far.
I connected it to a PC running Samsung Kies and it told me there was a firmware update available for this phone, so i clicked ok and had it install.
During the installation, at 22%, everything freezes and locks up, it remained at 22% for 45 minutes until (after some googling) i was recommended to just turn it off / reboot it.
After rebooting, i constantly get this icon on the screen :
Copy & paste the following in a web browser (as I'm not allowed to place a link or picture apparently)... : img267.imageshack.us/img267/930/fotofg.jpg
I tried removing the battery for 10 seconds and then boot it up again - same screen.
And it doesn't matter if its connected to the PC or not, its always that screen.
And when it IS connected to the pc, samsung Kies shows the 'connecting' screen but it never actually connects.
What do I do ?
How is it possible that someone's phone gets locked/frozen for simply trying to update ?!
orangewall said:
Hi,
I have a Samsung Galaxy S Plus here which is almost brand new and has only been used for some phone/texts/emails so far.
I connected it to a PC running Samsung Kies and it told me there was a firmware update available for this phone, so i clicked ok and had it install.
During the installation, at 22%, everything freezes and locks up, it remained at 22% for 45 minutes until (after some googling) i was recommended to just turn it off / reboot it.
After rebooting, i constantly get this icon on the screen :
Copy & paste the following in a web browser (as I'm not allowed to place a link or picture apparently)... : img267.imageshack.us/img267/930/fotofg.jpg
I tried removing the battery for 10 seconds and then boot it up again - same screen.
And it doesn't matter if its connected to the PC or not, its always that screen.
And when it IS connected to the pc, samsung Kies shows the 'connecting' screen but it never actually connects.
What do I do ?
How is it possible that someone's phone gets locked/frozen for simply trying to update ?!
Click to expand...
Click to collapse
have the same problem ... did u solving ?
XXX.hard-reset.com/samsung-i9000-galaxy-s-hard-reset.html
Copy and paste into address bar not allowed to post links. Substitute xxx for www
Custom solution
Hello,
It's a big problem, but maybe can you blame samsung? However, I don't know if you have CMW, but try to boot that and than install custom rom (a zip rom). After that you can install original firmware.
If that doesn't work find a rom that works with odin, boot in download mode and install that rom, after that install original firmware.
Similar thing append to me but wile using odin i got the same screen.
What i did was connect it gain to the pc, odin detected it and was able to flash the rom.
It was pretty scary i assure you.
My advise is if the phone is brand new take it to your dealer a let them sort this out as it was not your fault at all.
If it's a brand new phone I'd use Samsung's warranty or maybe even return it.

[SOLVED] Connecting Note II to PC via USB Cable

Hi all,
(Note from OP: Can't change thread title, but if I could I would change "solved" to "proposed solution", because that's what this is: a kind of workaround.)
First, to the best of my knowledge, the Hardware ID problem when connecting the Note II to a PC via microUSB cable isn't yet solved; my apologies if it was.
I got it to work on my Rogers i317M model (like at&t) but I've no reason to think it won't work on other models.
The solution is Kies, but not in the way one might think: yes, Kies provides the solution, but to do this you won't actually be using the Kies software—just gonna borrow it a little while .
First, install Kies on your PC if it isn't already; it wasn't for me as I never use it normally. You can download it from the support pages of Samsung's website (look for a "useful software" link I think), but goo.gl/h6fwMI is a direct download link to the one I used. Note that it takes its sweet time installing, about three full minutes (which feel like 30 or so) . . . do not have your device connected to the PC during installation.
The key feature we're exploiting here is that Kies will hook your PC up with whatever it needs to have the Note II communicate via USB properly with it. Before stumbling on this method, I had the Samsung drivers installed alright, and all I was getting when connecting was the Hardware ID message, like I know many others do. Note that I did not remove the old Samsung drivers before installing Kies . . . not saying it has to be done that way, just saying that's how I did it.
Once installation is complete, close Kies completely; for me that meant popping open the Windows Task Manager (right-click the taskbar or [Ctrl] [Shift] [Esc]) and manually killing two (2) Kies processes, on top of closing the Kies app window itself of course.
Now try connecting your device with the cable . . . you will probably get a Windows AutoPlay popup . . . go into Default Programs > Autoplay Settings and you should see the phone at the very bottom of the list (Figure 1. attachment) . . . configure it to Open device to view files using Windows Explorer as in the figure.
Now when you connect your phone to your PC, Windows Explorer will pop open a file window, which is what we were looking for, and there should be no sign of the Hardware ID problem. The window that will open will look like Figure 2.—take a look, you'll see it doesn't assign the device a drive letter as expected. Instead, it will show up under Computer as its own device, bearing two "drives": Card and Phone (if there's no external SD card in your device you'll just see Phone). Click Phone and you're ready to go! (see Figure 3.).
Two further considerations:
I don't suggest uninstalling the Kies software afterward. I set about doing so (using Revo Uninstaller) to see if I would still be able to connect, and the first popup I got said "Uninstall SAMSUNG USB Driver for Mobile Phones?" That didn't sound encouraging, so I aborted it, and for now I suggest leaving Kies installed, at least until and unless someone tries it and reports back with a verdict.
As a followup to the previous point (a consolation prize, you might say :laugh, you can prevent Kies from starting up every time you boot your computer, so that, even though installed, it will be inactive and out of the way. You need a startup manager of some kind. Windows has its own somewhere—msconfig maybe—but I used the one in the Auslogics® bundle and found no less than four (4) items added by the Kies installer which I had to uncheck (see Figure 4.). I may be keeping Kies installed, but I can at least make sure it's quiet
In short:
1. Install Kies
2. Stop all Kies-related activity:
· the app itself (if running)
· two (2) processes
· four (4) lines in Startup
3. Connect phone to PC with USB cable
4. Configure Windows Autoplay to "view files" when you connect
5. Do the dance of joy
The end result is pretty much that any time you connect your device with your PC via USB cable, a window with the file contents of the device will appear, allowing you to cut/copy/paste/move files at will, at the cost of a piece of inactivated software residing on the PC.
I'd be interested to hear how it goes with others... good luck!

Asus Zenfone 2 ZE551ML - tried to change firmware from CN to WW, huge problem.

Hi guys, I have a big problem with my Asus Zenfone 2 ze551ml. I bought it from china so I didnt have Google Play and I used to download every app I needed from Aptoide. But yesterday I decided to give it a try and change the firmware. I read every article on "how to", most of them were saying the same steps, so I started by downloading everything I needed, the WW firmware from asus site, the usb drivers, the adb program etc. Everything was going great, and I came to that point that you just have to send via adb the package with the WW firmware and... my laptop(which is an Asus, lol) stopped recognising my phone. Then I started reading tons of threads on how to fix that problem but nothing. I did everything.
Download the intel usb drivers for android- done
Manually install the usb drivers from Asus- done
Uninstall everything and trying one driver at a time- done
Usb debugging-MTP, all these things again and again- done
Tried every single usb cable and port- done
Tried 3 different computers- done
Wipe cache partioning and try all the above steps again- done
Wipe all user data back to default- done
And nothing.. I mean nothing, my phone is invisible to any computer. Is anything else I can do? What's left? To throw my phone away? Now everything in my phone is tiny, the app icons are tiny, the fonts are tiny, even the fb messenger bubble is tiny.. pls help me.. :crying:
my problems and solution for you
Hellooo, not all hope i lost...
Firstly the problem I have similar to you is that my ZF2 runs on CN firmware, which is the biggest struggle ever trying to find the only working APK app files, I was happily trying to install WW firmware (even though it had the playstore, as it was some sort of modded brand new phone front eBay) and I accidely pressed the button which wipes everything :') So I go 3 days figuring out how to make my phone start as another issue had arrised, I fix it with some 3rd party bootloader...and ever since January I've been living this almighty stuggle.
FUNNY THING IS...I KNOW EXACTLY HOW TO FIX IT...but my Acer laptop has an old version of the ADB driver which I cannot get rid of OR UPDATE and I have no access to another pc
As for your issue, by some miracle you read this...
1) make sure you're using a data cable (one that shows you're phone in the Windows library list n all)
2) if you're not seeing or hearing what I said...go in your phones setting punch the fu...I mean tap the "about " option right at the bottom 7 times, and you should now have unlocked the Dev Options...
Now, back to the settings list, press Dev Options which is above the about option, scroll down a little and enable "USB Debugging" press yes/allow...what ever the **** comes up and looks good and wulluh.
3) Now, if actually you've already done step 2 and have tried 3 laptops :0...try step 1 again
4) If you followed step 3s very very complex instructions to a level of hope that binning the phone or suicide are options then by all means set it on fire then throw it at your ex gf...if you have one...concidering you bought an Asus phone lol, mug
5) try this other thing that works but is just as hopeless by finding it on YouTube, searching "Asus ZenFone2 Flash" with the "past month" filter there should be a video with the thumbnail of an Indian man with a blue shirt and glasses, click on it...watch closely n stuff.
Hope it works out and that you found my profecional instructions helpful - Lewis
Make sure your driver's are installed properly.. Check drivers on your pc by going to device manager and check
NiTesh said:
Make sure your driver's are installed properly.. Check drivers on your pc by going to device manager and check
Click to expand...
Click to collapse
That's his issue, same for me, ADB does not show in device manager. Unless you mean installing the driver by right clicking on the phones name?

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