Come on Sony !!!! Unable to play 4K - Xperia Z5 Premium Q&A, Help & Troubleshooting

Hi, I've got some 4K footage on my Z5 Premium and I can't play this videos, got an error : impossible to play this video
And last week it worked perfectly, it's verry annoying !
Any suggestions ?
Delete cache, re-install, nothing worked...
I'm not rooted, full stock with last 6.0 (.185)
And when ive got the error, the sound of the video is playing without images and continue even if I force close album and movie app...

Wave__ said:
Hi, I've got some 4K footage on my Z5 Premium and I can't play this videos, got an error : impossible to play this video
And last week it worked perfectly, it's verry annoying !
Any suggestions ?
Delete cache, re-install, nothing worked...
I'm not rooted, full stock with last 6.0 (.185)
And when ive got the error, the sound of the video is playing without images and continue even if I force close album and movie app...
Click to expand...
Click to collapse
Does it work on other devices? PC for example?
Sent from my Z5 Premium using XDA Labs

KbaB.BroS said:
Does it work on other devices? PC for example?
Sent from my Z5 Premium using XDA Labs
Click to expand...
Click to collapse
Yes it works on PC , and last month or week don't remember exactly, it worked on my Z5P without any problems

Have you try other players?? Vlc?? Mxplayer??

Wave__ said:
Yes it works on PC , and last month or week don't remember exactly, it worked on my Z5P without any problems
Click to expand...
Click to collapse
That's weird, well I'm clueless.
Sent from my Z5 Premium using XDA Labs

raven213 said:
Have you try other players?? Vlc?? Mxplayer??
Click to expand...
Click to collapse
Videos works with vlc but not with sony movie app which allow 4K resolution, don't understand what happening here....

Wave__ said:
Videos works with vlc but not with sony movie app which allow 4K resolution, don't understand what happening here....
Click to expand...
Click to collapse
Did you recorded the videos??

raven213 said:
Did you recorded the videos??
Click to expand...
Click to collapse
No downloaded from internet (YouTube, demo UHD 3D...)
Actually re-download, some are working, but some not working... And was playable without problem before this bug...

Check the frame rate first. Z5P can't play more than 30 FPS for 4K.

romeokk said:
Check the frame rate first. Z5P can't play more than 30 FPS for 4K.
Click to expand...
Click to collapse
No problem with FPS, some videos are 23/24/25/29 FPS and even 60 fps 4K (YES Z5P can play 60 FPS 4K I was suprised too, only 10 bits (10bits=HDR) 4K video is unplayable ) was playable before this bug, it's the same videos which I saved on my phone since 3 or 4 months, sometimes I watch some of this videos to make my eyes crying with this 4K beauty, but today impossible to play some 4K videos even after re-download them...
and more strange it's the video sound still playing even with the error message (but only the sound), and if I tried to play another video under this error, the video seems to play under the other which is playing without pictures, and it full up my RAM (only 100mb avaible ... force close the app don't change anything, only reboot free my RAM)
They said Premium........

I've try to record a 4K video to see what happen...impossible to record 4K video, the phone freeze !!

Found what was the problem i've got a video in wallpaper with video wallpaper app and it was this app confused the phone and was unable to play 4K video in the same time of the video which is in background x)

^^^Oops, sorry, didn't see your post above.
I had this problem. I tried loads of things to fix it. Uninstalling vlc was one of them but I can't remember if this fixed it.
Sent from my E6853 using XDA-Developers mobile app

jplempka said:
^^^Oops, sorry, didn't see your post above.
I had this problem. I tried loads of things to fix it. Uninstalling vlc was one of them but I can't remember if this fixed it.
Click to expand...
Click to collapse
No prob bro thanks for your help ^^

Here are the minimum system requirements for PC and Mac for 4K edit/playback based on processor and graphics chip manufacturer's websites.
Integrated Graphics solutions that support 4K external displays (8GB RAM recommended with integrated graphics solutions):
4th generation Intel® Core™ processor family (Intel Haswell based CPUs) - (Intel® Iris™ Pro Graphics 5200 / Intel® Iris™ Graphics 5100, Intel® HD Graphics 5000 / 4600 / 4400 / 4200)
AMD A10-7800 APU
Discrete Graphics cards that support 4K external displays:
Nvidia GeForce
GeForce® GTX™ 970
GeForce® GTX™ 980
GeForce® GTX™ TITAN Z
GeForce® GTX™ TITAN Black
GeForce® GTX™ TITAN
GeForce® GTX™ 780 & 780 Ti
GeForce® GTX™ 770
GeForce® GTX™ 760 & 760 Ti
GeForce® GTX™ 750 & 750 Ti
GeForce® GTX™ 690, 680, 670, 660, 660 Ti, 650, 650 Ti BOOST, 650 Ti
AMD Radeon™ HD 7000 Series or better
Other things to consider:
You need to have a monitor which is capable of playing back 4K video if you want to properly play 4K.
Even if your computer meets the requirements, you may find that 4K video plays back choppy. This is due to the immense processing power required to play 4K.

Z5 premieum 4K videos problem
Wave__ said:
No prob bro thanks for your help ^^
Click to expand...
Click to collapse
Hello Wave__
i have the same problem wiht my z5p i can tell from your replies that you fixed the problem (reding 4k video), im sorry i did not understand what you did to fix it.
Would you please provide more information about the solution.
thank you

Abdou2300 said:
Hello Wave__
i have the same problem wiht my z5p i can tell from your replies that you fixed the problem (reding 4k video), im sorry i did not understand what you did to fix it.
Would you please provide more information about the solution.
thank you
Click to expand...
Click to collapse
In my case I used an app to add a video wallpaper, it was this app which caused problems with 4k recording and reading on my Z5P , so I disable it and voila

Related

[Q] is it possible to get 720 p video working on the play

Hey guys is it possible to get 720 p video working on the play the hardware support so I think it wouldn't be hard to do
andrew.matten said:
Hey guys is it possible to get 720 p video working on the play the hardware support so I think it wouldn't be hard to do
Click to expand...
Click to collapse
Yes, it is possible to have 720p video on your XPlay. Just make sure it's in .mp4 video format and it should play with no issues. I currently have Spartacus: Gods of the Arena in 1280x720 .mp4 videos on my SD card and I can watch them just fine!
I use moboplayer for playing 720p (mainly .mkv or .mp4) see this thread http://forum.xda-developers.com/showthread.php?t=1080194 kenshindono tested and provided a list of players.
I think he means in the camera! I think the Play has the same camera as the arc, which I think supports 720p. Hopefully someone can mod our camera to support it, not all too sure though!
it should definitely be possible, just needs to be enabled with custom software. would probably require a SD card with class 4 or higher, root and/or unlocked bootloader (which is not yet possible on the R800x, the one i have. :lame:
Nhialor said:
I think he means in the camera! I think the Play has the same camera as the arc, which I think supports 720p. Hopefully someone can mod our camera to support it, not all too sure though!
Click to expand...
Click to collapse
Indeed lol now that you mention it. Well shouldn't his question have been "Hey guys is it possible to record 720 p video on the play the hardware support so I think it wouldn't be hard to do"
i pretty sure it dosent need to be enabled, its just not availible in the stock camera app, try lg camera pro, i used to use that to record 720p on my desire before it had 720p officially
Unfortunately mine cannot play HD anime episodes smoothly (.mp4)
Any solution ?
Wrong section?
Sent from my R800i using xda app-developers app
This is more for the Q/A section. Cuz you know, its kinda a question
Not to mention, this thread was necro'd all the way from 15th June 2011
Xperia-Play said:
Unfortunately mine cannot play HD anime episodes smoothly (.mp4)
Any solution ?
Click to expand...
Click to collapse
This thread was about 720p video recording not playback. The play does not have a screen capable of displaying HD video, so you might as well convert any video to the native res of the screen.
Sent from my iPhone 4S using Tapatalk
Flash cyanogenmod 9.1 or cyanogenmod 10. im pritty sure it enabled there. as long as you dont use Turbo Kernel as cosmicdan has disabled it in hes kernel to gain extra speed if im not too wrong

Arc Record Video in 1080??

Hey Ppl
Now that the Arc can be overclocked, is it possible to make a tweak, to record video in 1080??
//dong2007
Questions belong to...
... right, Q&A!
Sent from my LT15i using XDA Premium App
http://forum.xda-developers.com/showthread.php?t=1190063
dong2007 said:
Hey Ppl
Now that the Arc can be overclocked, is it possible to make a tweak, to record video in 1080??
//dong2007
Click to expand...
Click to collapse
no its not possible
because for recording in 1080p it is necessary that arc also play 1080p mp4 file.
i over clock arc to 1900 MG-HZ and play a 1080p mp4 song its played but problem in audio sync.
its not properly played mp4 1080p videos
and over clocking upto 1900 MgHZ also heat up the arc quickly
an other problem is that at this time we did not have a custom camera app for arc that have an option of making 1080p recording
i think if the Developers work on the Camera it will be available.
Cause the Xperia X10 have on Custom Firmware the function that he can record 1080 Videos.
basically i dont think its possible to take 1080p60 or 50 movies without big compression. Reason: you cannot write this amount of data fast enough to SD Card.
Maybe someting high compressed and interlaced might be possible, or only short time which are fitting onto internal memory and is moved after that to external.
But again, reading from SD card must be fast enough for playing them correctly (or fill up mobile memory.
for creating/viewing 1080p60 movies write and read speed has to be above 12MB/s (thats the datastream of the movie). this is also the reason why you cannot watch 1080p60 movies via Wireless G properly.
Sorry guys for wrong Category...
EDIT:
Moved to the right Category now...
Weird the iPhone 4S uses exactly the same camera, as the Arc, and it can record in 1080p....
dong2007 said:
Weird the iPhone 4S uses exactly the same camera, as the Arc, and it can record in 1080p....
Click to expand...
Click to collapse
Single core against dual core. iPhone 4s has more processing power in this case.
Im not really sure if this is the sole limiting factor though.

[Q] Watching Videos On YouTube

Hi guys, I'm sorry if there is any solution for this problem into the forum, but I didn't find it.
What can I do to solve the problem with watching videos on Youtube. I mean, they are seeing too bad, pixelated with a very low quality and that's annoying
BTW, I'm using 4.2.2 stock rom.
Hope you can help me.
See display specs
DISPLAY
Type TFT capacitive touchscreen, 16M colors
Size 480 x 800 pixels, 5.0 inches (~187 ppi pixel density)
Multitouch Yes
AlexMusik said:
See display specs
DISPLAY
Type TFT capacitive touchscreen, 16M colors
Size 480 x 800 pixels, 5.0 inches (~187 ppi pixel density)
Multitouch Yes
Click to expand...
Click to collapse
So?
Why anothers videos with the videos App, doesn't look like this shiet?
jortegat7 said:
So?
Why anothers videos with the videos App, doesn't look like this shiet?
Click to expand...
Click to collapse
Try watching with HQ , please don't use bad language
jortegat7 said:
So?
Why anothers videos with the videos App, doesn't look like this shiet?
Click to expand...
Click to collapse
Maybe your internet connection? Is it unstable or slow?
Low screen resolution (only 480x800) means you're limited to 480p or lower, because more than that you can't tell the difference... of course resolution is not everything, there is also codec and video bitrate. A 1080p with low bitrate may look more pixelated than a 480p with a slightly higher bitrate.
I am facing this problem in CM 11(4.4.2) too. You are on stock 4.2.2 then it is possible that bug is in Youtube App.
I am using Tubemate to watch videos from youtube.
Attaching Samples from both Apps. See the diffrence for same video.Same quality (720P).
ashwin77sgg said:
I am facing this problem in CM 11(4.4.2) too. You are on stock 4.2.2 then it is possible that bug is in Youtube App.
I am using Tubemate to watch videos from youtube.
Attaching Samples from both Apps. See the diffrence for same video.Same quality (720P).
Click to expand...
Click to collapse
They're not the same quality. HQ is not the same as HD. HQ in this device is the highest resolution the screen and GPU can render (480p). When you turn off the HQ button then it will scale automatically to your internet speed (144p, 240p, or 360p). 720p is considered HD, just like 1080p.
naufalhadyan said:
They're not the same quality. HQ is not the same as HD. HQ in this device is the highest resolution the screen and GPU can render (480p). When you turn off the HQ button then it will scale automatically to your internet speed (144p, 240p, or 360p). 720p is considered HD, just like 1080p.
Click to expand...
Click to collapse
Thanks for clarification buddy.You are right because I tried to play that video in 480P mode in tubemate and it came up with "not supported".
That means it is pixelating due to downscale/upscaling to 800 X 480 . NOT A BUG.:good:
The YouTube app is displaying videos on 4.2.2 GPU libs in crap quality
Thats why even CM11 and all KitKat ROMs have the same prob
Sent from my GT-I9082 using Tapatalk
Ok.
Thank u all about the information, now I'm very clear about the problem.
BTW, I'm using Instatube and works fine.
Try see vídeos in Browser its more clear and good the app its really really BAD
Just install the old youtube apk ver 4.5.17 ... it will solve your problem
Just keep in mind ( dont allow play store to update the youtube app to new ver or else u will again see pixelated video).
Sent from my GT-I9082 using xda app-developers app

[Q] 4K video uploads to Youtube not working

Not sure if this is an issue with the phone or Youtube, but I've uploaded two videos now testing the 4k footage but when I select the 4k option, it loads for a little while then switches to 480p
Anyone else had this problem?
it's just you I guess, cause the youtube video plays in 4k for me
hyeclass said:
it's just you I guess, cause the youtube video plays in 4k for me
Click to expand...
Click to collapse
Hmm. My computer at home wont play it, neither will my one at work, both of which are dual quad xeons with titans.
This video works fine for me
But this one doesn't
Can you see this one? It was taken with my G3 and uploaded with my G3 and it showed as 4k when I watched it with my PC
LG G3 UHD 40mbps Recording Test: http://youtu.be/jBwLq7W_UPQ
Sent from my LG-D855 using Tapatalk

Is X265 10bit 1080p mkv supported?

Is honor 8 pro capable of playing X265 10bit 1080p hevc video?
I've tried samples from jelly fish with stock player, mx player n vlc. None works. Tested the same on friend's op3t phone n it played smoothly with stock player. Even X265 10bit 120mbps 4k video was played without lag on op3t. But this honor 8 pro cant even play 5mbps X265 10bit video?
So is this hardware issue on honor 8 pro?
Any suggestions??
Life_sux said:
Is honor 8 pro capable of playing X265 10bit 1080p hevc video?
I've tried samples from jelly fish with stock player, mx player n vlc. None works. Tested the same on friend's op3t phone n it played smoothly with stock player. Even X265 10bit 120mbps 4k video was played without lag on op3t. But this honor 8 pro cant even play 5mbps X265 10bit video?
So is this hardware issue on honor 8 pro?
Any suggestions??
Click to expand...
Click to collapse
Yes. It's absolutely capable. I just tried. Make sure you're using the latest vlc 3.0.0
Sent from my DUK-L09 using Tapatalk
Yes i m using vlc 3.0 but no help. Any settings to change? Attached is the screen grab. It plays for few secs and then hangs.
https://youtu.be/gvWLlUT0jMs
Pls can anyone suggest what would be the prob??
Life_sux said:
Yes i m using vlc 3.0 but no help. Any settings to change? Attached is the screen grab. It plays for few secs and then hangs.
https://youtu.be/gvWLlUT0jMs
Click to expand...
Click to collapse
I really have no idea.
Try turning the hardware acceleration to Full in Vlc.
Are you on EMUI8?
Sent from my DUK-L09 using Tapatalk
Hardware acceleration is to full and m still on emui 5.1, waiting for ota update.
If its of any help, attached is the screen grab from stock player.
Playback is smooth but with distorted colors.
https://youtu.be/YDyZ4vTSJuM
Life_sux said:
If its of any help, attached is the screen grab from stock player.
Playback is smooth but with distorted colors.
https://youtu.be/YDyZ4vTSJuM
Click to expand...
Click to collapse
I too had this problem on EMUI 5.1
Wait for the update. It may solve the problem because I didn't encounter this problem on EMUI 8.
Sent from my DUK-L09 using Tapatalk
Thanks for your help!! Will update once i get oreo update..
So my phone has been updated to emui 8.0 and phone has been factory reset post update but this issue of non playing X265 10bit videos is still there.
Any advise?
1080p hevc mkv videos cannot be played with inbuilt player (due to colour distortion, though videos are played). With MX player, HW decoder is not supported; video automatically starts playing with SW decoder. With VLC full Hardware decoding is supported without color distortion (but still playback is not that smooth, sometimes even videos got stuck).
Overall video playback on honor 8 pro is poor. So don't expect much.
Lakadbaggha said:
1080p hevc mkv videos cannot be played with inbuilt player (due to colour distortion, though videos are played).
Click to expand...
Click to collapse
correct
Lakadbaggha said:
With MX player, HW decoder is not supported; video automatically starts playing with SW decoder.
Click to expand...
Click to collapse
correct
Lakadbaggha said:
With VLC full Hardware decoding is supported without color distortion (but still playback is not that smooth, sometimes even videos got stuck).
Click to expand...
Click to collapse
correct
M facing same issues that u highlighted above. Earlier in my posts I was told that this device is capable of running hevc 10bit videos so I thought its my device specific issue.
Lakadbaggha said:
Overall video playback on honor 8 pro is poor. So don't expect much.
Click to expand...
Click to collapse
OK, so any solutions to play hevc vdo or should I stick to x264 only?
Life_sux said:
correct
correct
correct
M facing same issues that u highlighted above. Earlier in my posts I was told that this device is capable of running hevc 10bit videos so I thought its my device specific issue.
OK, so any solutions to play hevc vdo or should I stick to x264 only?
Click to expand...
Click to collapse
The chipset is surely capable but I don't know why this happens.
Vlc does play the video but if the video is skipped, it gets stuck on that frame.
Maybe because the kirin chipset isn't widely used and thus, there are optimisation issues with many apps. I get dropped frame rates almost in all games and this baffles me because the chipset is fairly powerful.
I am not buying device with kirin chipset again. Lots of optimization issues with 3rd party apps.
Sent from my DUK-L09 using Tapatalk
K.khiladi said:
The chipset is surely capable but I don't know why this happens.
Vlc does play the video but if the video is skipped, it gets stuck on that frame.
Maybe because the kirin chipset isn't widely used and thus, there are optimisation issues with many apps. I get dropped frame rates almost in all games and this baffles me because the chipset is fairly powerful.
I am not buying device with kirin chipset again. Lots of optimization issues with 3rd party apps.
Sent from my DUK-L09 using Tapatalk
Click to expand...
Click to collapse
it would be really sad. u've contributed a lot to this community. to say this means we won't see you in the honor/ huawei section that often since they usually stick to their own processor.
but yes, it does seem sad that there's really not much optimisation... though for the GPU, it is still MALI, which is also on Exynos.
i can only hope things will be better and Huawei/ honor can really work with more developers.
mydragoon said:
it would be really sad. u've contributed a lot to this community. to say this means we won't see you in the honor/ huawei section that often since they usually stick to their own processor.
but yes, it does seem sad that there's really not much optimisation... though for the GPU, it is still MALI, which is also on Exynos.
i can only hope things will be better and Huawei/ honor can really work with more developers.
Click to expand...
Click to collapse
I can't really say if that first line was sarcasm or not.
This device can't play any game without skipping frame rates. It lags pathetically on playing temple run 2.
There are clearly optimisation issues for 3rd party apps because they have optimised it exceptionally well for their own apps and the whole software. This ruins the overall experience because as the OP stated that a device with SD821 plays 1080p 10 bit x265 videos smoothly while this doesn't.
Exynos devices may not be relying from this same problem because Samsung sells those devices in a lot more number than Kirin devices.
Sent from my DUK-L09 using Tapatalk
K.khiladi said:
I can't really say if that first line was sarcasm or not.
This device can't play any game without skipping frame rates. It lags pathetically on playing temple run 2.
There are clearly optimisation issues for 3rd party apps because they have optimised it exceptionally well for their own apps and the whole software. This ruins the overall experience because as the OP stated that a device with SD821 plays 1080p 10 bit x265 videos smoothly while this doesn't.
Exynos devices may not be relying from this same problem because Samsung sells those devices in a lot more number than Kirin devices.
Sent from my DUK-L09 using Tapatalk
Click to expand...
Click to collapse
why do you think it's sarcasm??
as for Exynos devices... they also use MALI GPU, though it's a diff variant of the chip. still, if they can get it optimised... i guess we can hope it's the same for Huawei/ honor. after all, Huawei/ honor is also one of the top manufacturers in the world right now.
mydragoon said:
why do you think it's sarcasm??
as for Exynos devices... they also use MALI GPU, though it's a diff variant of the chip. still, if they can get it optimised... i guess we can hope it's the same for Huawei/ honor. after all, Huawei/ honor is also one of the top manufacturers in the world right now.
Click to expand...
Click to collapse
I felt it was sarcasm because I don't think I have done anything major for the community here. I am not a dev [emoji12]
I haven't used an Exynos device. So, I am just guessing. Yup, I know they both use the same GPU but with lesser number of cores though. Maybe that's the root cause of this or it's just pure optimisation problems, don't know because reviews didn't show any such issues with this device. I am really confused.
Sent from my DUK-L09 using Tapatalk
K.khiladi said:
I felt it was sarcasm because I don't think I have done anything major for the community here. I am not a dev [emoji12]
I haven't used an Exynos device. So, I am just guessing. Yup, I know they both use the same GPU but with lesser number of cores though. Maybe that's the root cause of this or it's just pure optimisation problems, don't know because reviews didn't show any such issues with this device. I am really confused.
Sent from my DUK-L09 using Tapatalk
Click to expand...
Click to collapse
Yes even i am also confused as reviews shows no such issues but it can be possible that not many ppl really tested these specific vidoes on this device. Hence I posted screen recordings of my phone. Need some more testers to see if I m the unlucky one.
Stock player plays video smoothly but with lot of color distortion. VLC just hangs after 1sec and MX player plays through SW decoder with lot of stuttering. XPlayer from Google play plays video much better but still stutter a lot. Overall you can't play x265 10bit HEVC videos with higher bitrate n framerate and of higher file size on our H8Pro. What a disappointment. I tested the Jellyfish sample video which was around ~33mb and main10
Not only in hevc, x264 video playback also have a bug. The 'blacks' are not shown properly in HW decoding of MX player or inbuilt player or VLCs full Hardware decoding or any app using internal codecs including video playback in YouTube app. There is a permanent 'tint' over video (only video screen) when played in these ways. The tint is absent in SW decoding mode of MX player which means the fault is in internal decoding.
To check this pause a black scene of widescreen video (so that there are top and bottom black bars). The black bars are distinctly visible in inbuilt player (and other playbacks that use internal decoding); But screen is full black (black of screen becomes same as that of bars and so can not be distinguished) when SW decoding of MX player or VLC (No harware acceleration) is used.
Not only blacks become greenish black but all colors become slightly dull compared to actual.
This most probably wasn't before oreo update.
Also there is one more magic to it. I tried to attach screenshot, but the screenshots are clear (tint is absent), even when screen recording is on tint dissapears and reappears as soon as screen recording is turned off.
I had to take shot from another phones camera. Pics in attachment is of same black scene (video paused). Screenshot is completely black while photograph shows how it actually appears (distinct top and bottom stripes).
Eye comfort or display color settings has nothing to do with it.
I already reported this issue to honor customer care but I don't think it would do anything.
Anyways, there is NO way to fully enjoy videos in our honor 8 pro. We have to just accept this. To avoid frustrations: stop downloading x265 video, stop comparing with other phones and simply accept what we have.

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