So I was issued a warranty claim to return my Note 4 for a replacement due to not being able to make and receive phone calls and text messages.
The AT&T store has replaced the SIM card with NO fix to my problem so I was advised to get a replacement. My issue is that the device will be a refurbish and I don't like this option when I purchased a brand NEW one.
My question, is there an LTE on/off option somewhere? This morning I'm connecting to AT&T but it's Edge network only.
It'd be nice to solve this problem and keep my 'NEW' device instead of dealing with a refurb that may have unforeseen problems.
Is there an option in the *#0011# service menu?
Update after going into the *#0011# menu, I went into HW TEST MENU and chose Option 7 to 'NV REBUILD ALL'.
After reboot I seem to have full network functionality, even 4G LTE. So we'll see how long this lasts.
Goto Dialer then type *#*#4636#*#* then device info. Change lte/GSM to wcdma
The above update worked and has since choosing the option 'NV REBUILD ALL'.
So anyone who screws up their settings can always choose this to fix it.
UrbanLagoon said:
Goto Dialer then type *#*#4636#*#* then device info. Change lte/GSM to wcdma
Click to expand...
Click to collapse
That works perfectly.
Follow up question: is there a way to make a shortcut to this menu on the home screen?
JasonJoel said:
That works perfectly.
Follow up question: is there a way to make a shortcut to this menu on the home screen?
Click to expand...
Click to collapse
I'm thinking if you add that number as a contact then you can add a quick dial shortcut to your home screen ☺
You may have to use another launcher as I'm unsure if TouchWiz has that feature.
Nova is an awesome launcher.
I'm using nova. Doesn't seem to work doing it as a shortcut to a contact. And none of the play store apps work.
Oh well, not that big of a deal to just dial it manually.
Sent from my SAMSUNG-SM-N910A
Does HD voice or HD video calling on Verizon work with the Google Play Store (unlocked) version of the Pixel 2 XL? I see no settings for it at all like before in the settings, guess I just figured once I popped my Verizon sim card in that it would enable HD voice/video calling, no? Anybody else have any input on this? Do I have to get the VZW version to get HD Voice/Video calling?
EDIT: After I popped in my Verizon sim I rebooted it and let it 'settle' for 10 mins before I touched it again and now I see the "Advanced Calling" toggle in the settings (which was already on) and then I went and tested it by calling my wife and it is indeed HD now and HD logos appear on both of our phones.
flooritnfly said:
Does HD voice or HD video calling on Verizon work with the Google Play Store (unlocked) version of the Pixel 2 XL? I see no settings for it at all like before in the settings, guess I just figured once I popped my Verizon sim card in that it would enable HD voice/video calling, no? Anybody else have any input on this? Do I have to get the VZW version to get HD Voice/Video calling?
EDIT: After I popped in my Verizon sim I rebooted it and let it 'settle' for 10 mins before I touched it again and now I see the "Advanced Calling" toggle in the settings (which was already on) and then I went and tested it by calling my wife and it is indeed HD now and HD logos appear on both of our phones.
Click to expand...
Click to collapse
Hope this is the case for me. Nothing yet.
Edit: I stand corrected. Reboot it necessary. There it is
Sent from my Pixel 2 XL using Tapatalk
idkwhothatis123 said:
Hope this is the case for me. Nothing yet.
Edit: I stand corrected. Reboot it necessary. There it is
Sent from my Pixel 2 XL using Tapatalk
Click to expand...
Click to collapse
Are you on the latest version? I do not see HD voice anywhere on my calls on any calls on people who used to have it. I have full LTE signal and it is activated on my plan. Rebooted countless times but I am still on the version that came out of the box.
kj13569 said:
Are you on the latest version? I do not see HD voice anywhere on my calls on any calls on people who used to have it. I have full LTE signal and it is activated on my plan. Rebooted countless times but I am still on the version that came out of the box.
Click to expand...
Click to collapse
Once you enter your Verizon sim, go to the Play Store and allow it to install all the Verizon apps. Also let it do all the app updates. Once all that is completed reboot your device. Then once you are booted back into your phone, go to the connectivity in settings, tap on mobile network, tap on Advanced, and you should see the HD calling options.
idkwhothatis123 said:
Once you enter your Verizon sim, go to the Play Store and allow it to install all the Verizon apps. Also let it do all the app updates. Once all that is completed reboot your device. Then once you are booted back into your phone, go to the connectivity in settings, tap on mobile network, tap on Advanced, and you should see the HD calling options.
Click to expand...
Click to collapse
Which Verizon apps specifically? I do not see that option, I see "Network & Internet" -> "Mobile Network" -> "Advanced Calling"....
Thanks!
If you don't see it, dial this:
*#*#4636#*#*
Go to the first menu option and then activate it all, near the bottom of the page
Make damn sure you have advanced calling enabled on your Verizon account before you do this. You will not be able to make a call if you don't have it active.
Sent from my Pixel 2 XL
kj13569 said:
Which Verizon apps specifically? I do not see that option, I see "Network & Internet" -> "Mobile Network" -> "Advanced Calling"....
Thanks!
Click to expand...
Click to collapse
Advanced calling is HD calling...
abuttino said:
If you don't see it, dial this:
*#*#4636#*#*
Go to the first menu option and then activate it all, near the bottom of the page
Make damn sure you have advanced calling enabled on your Verizon account before you do this. You will not be able to make a call if you don't have it active.
Sent from my Pixel 2 XL
Click to expand...
Click to collapse
idkwhothatis123 said:
Advanced calling is HD calling...
Click to expand...
Click to collapse
Thank you all, this is what I did to make it work (for anyone else having these issues on prepaid)
I went into features in my account on the Verizon website, disabled and re-enabled HD Voice. Then, I went into *#*#4636#*#* hidden menu and tapped "TRIGGER CARRIER PROVISIONING". When into the Google Play Store and saw "Carrier Services" was disabled. I enabled it and updated it. Waited about 5 mins for provisioning to be done. Rebooted and put in a post-paid Verizon SIM on a corporate account. Removed that SIM, put in my prepaid SIM and rebooted again.
Now it works and I noticed that the Carrier Services APK is disabled again. Strange, but It's working and no need for any Verizon bloatware. I see "HD" on the middle of the screen when on a call with another HD Voice enabled phone. Which I did not see before when calling/testing the same number.
Not sure what really fixed it though, I will update the thread if it stops working. I am also aware that Advanced Calling is needed for HD Voice, technically it does more than just HD Voice. So HD Voice is a part of Advanced Calling features and not "it is HD calling".
abuttino said:
If you don't see it, dial this:
*#*#4636#*#*
Go to the first menu option and then activate it all, near the bottom of the page
Make damn sure you have advanced calling enabled on your Verizon account before you do this. You will not be able to make a call if you don't have it active.
Click to expand...
Click to collapse
This ^^^^^
This is actually how i got VOLTE working. Before i did this i had no data while in voice calls.. Of course this was also after not being able to edit the APN's without playing musical sim cards. What a pain..
But yes, this dialer trick should work.. As soon as i did it, i saw the hd calling features amongst a few other hidden features being enabled/available..
Im on Straight Talk Verizon so as far as the thing about the carrier side being enabled, I dont know, i would assume Straight Talk doesn't offer optional luxuries like that. .. just the ability to use data while in call.
So glad I found this. I have the Pixel XL and I was getting frustrated that HD voice was not working. Google was no help, Verizon was no help either. This should be pinned to the top! Thanks!
Does this Pixel 2 not have Data while on voice? Seems when I get a call I drop data.
It does you have to activate it using this code *#*#4636#*#* type into phone dialer. A menu will pop up chose phone info and activate everything in the picture. You now have data on calls.
bigv5150 said:
It does you have to activate it using this code *#*#4636#*#* type into phone dialer. A menu will pop up chose phone info and activate everything in the picture. You now have data on calls.
Click to expand...
Click to collapse
Perfect - Thank You
bigv5150 said:
It does you have to activate it using this code *#*#4636#*#* type into phone dialer. A menu will pop up chose phone info and activate everything in the picture. You now have data on calls.
Click to expand...
Click to collapse
I'm looking at your picture and see EAB/Presence Provisioned with the toggle turned on. Mine is greyed out and won't toggle. What does this item do?
Mine are grayed out too on cricket. It is carrier/sim dependent.
this is a carrier issue.
no issues with me on tmobile usa
It does depend on the carrier. If you're using Sprint, it will be greyed out. You can switch to different carriers if you're using Project Fi by opening the dialler and hitting *#*#FITMO#*#* (t-mobile)
*#*#FIUSC#*#* (US Cellular) There may be others that support it, but those are the ones I know of.
Just wondering, i've seen this being an issue, but just wanted to have confirmation here.
Is Wifi Calling and VoLTE "carrier" issue, or google or how does it really work on a Pixel. I know that on samsung and huawei, it's just in the settings and you can enable or disable them. Apparently on the 3XL it should be in > settings> Network and Internet >Mobile networks. But i just don't have it... any ideas how i can get it? my provider (Swisscom) has that option on all other phones, except my 3XL.
Ideas?
same hereinstalling the volte enabler in magisk enables wifi calling option but not volte
SAO said:
Just wondering, i've seen this being an issue, but just wanted to have confirmation here.
Is Wifi Calling and VoLTE "carrier" issue, or google or how does it really work on a Pixel. I know that on samsung and huawei, it's just in the settings and you can enable or disable them. Apparently on the 3XL it should be in > settings> Network and Internet >Mobile networks. But i just don't have it... any ideas how i can get it? my provider (Swisscom) has that option on all other phones, except my 3XL.
Ideas?
Click to expand...
Click to collapse
if you choose "advanced" and then choose "Configure IMS calling" . . . Taadaa !
virtyx said:
same hereinstalling the volte enabler in magisk enables wifi calling option but not volte
Click to expand...
Click to collapse
So basically need to root and get it done with magisk...okidoki. But there should be another way to make it work. No VoLTE is shame also.
Is there a specific reason it doesn't show by default in the settings? Where does this issue come from? Google or the carrier? Thanks for your input.
old_fart said:
if you choose "advanced" and then choose "Configure IMS calling" . . . Taadaa !
Click to expand...
Click to collapse
Unfortunately, no Taadaas. No options like this on mine. But thanks for your
I have the verizon edition and i have wifi calling but the preferred wifi calling trick doesnt work
SAO said:
Just wondering, i've seen this being an issue, but just wanted to have confirmation here.
Is Wifi Calling and VoLTE "carrier" issue, or google or how does it really work on a Pixel. I know that on samsung and huawei, it's just in the settings and you can enable or disable them. Apparently on the 3XL it should be in > settings> Network and Internet >Mobile networks. But i just don't have it... any ideas how i can get it? my provider (Swisscom) has that option on all other phones, except my 3XL.
Ideas?
Click to expand...
Click to collapse
Call your carrier and make sure your account is provisioned for those features.
You may also need a new SIM card to enable them.
It may also be that your carrier doesn't support those features on that phone.
uicnren said:
Call your carrier and make sure your account is provisioned for those features.
You may also need a new SIM card to enable them.
It may also be that your carrier doesn't support those features on that phone.
Click to expand...
Click to collapse
I have these features working on the mate20 pro or the note 9 as soon as I put the SIM card in...except on the 3XL. That's what's odd.
SAO said:
I have these features working on the mate20 pro or the note 9 as soon as I put the SIM card in...except on the 3XL. That's what's odd.
Click to expand...
Click to collapse
Again the carrier may not have certified the phone for those features, call them.
uicnren said:
Again the carrier may not have certified the phone for those features, call them.
Click to expand...
Click to collapse
That was my first thought. Thank you confirming it. I'll keep this post updated tomorrow once I called them.
Phone/settings/calls
Open the phone app, tap the 3 dots in upper right. That's where you should find WiFi calling and video calling.
Settings/network & internet/mobile network/advanced
That's location of VoLTE, or "Advanced Calling"
Sent from my crosshatch using XDA Labs
NepoRood said:
Phone/settings/calls
Open the phone app, tap the 3 dots in upper right. That's where you should find WiFi calling and video calling.
Settings/network & internet/mobile network/advanced
That's location of VoLTE, or "Advanced Calling"
Sent from my crosshatch using XDA Labs
Click to expand...
Click to collapse
All depends. See attached.
uicnren said:
All depends. See attached.
Click to expand...
Click to collapse
i dont have those options in my settings
For whatever reason, each carrier is a bit different. Verizon is Advanced Calling for VoLTE, I was heading to bed and forgot to add that I was on VZW, lol
NepoRood said:
For whatever reason, each carrier is a bit different. Verizon is Advanced Calling for VoLTE, I was heading to bed and forgot to add that I was on VZW, lol
Click to expand...
Click to collapse
Indeed, but if I'm not wrong Verizon has dedicated ROMs right? I'm curious to know about the international , unlocked version...wonder if I'm the only one on this boat, or if the magisk trick will make it work. I can't see how my carrier can change the settings , that don't even show up in my settings. If they were grayed out ok, but not even showing I assume it's another issue
So, got off the call with the Swisscom hotline... and they said that VoLTE and WifiCalling (advanced settings) are enabled by default, and then depending of the phone manufacturer to see if it's enabled or not in their settings.
Bottom line, it's on Google's shoulders to enable it.... but on google's page it says this : Wifi Calling
BUT When i go into >phone>settings>calls > call forwarding ... i get a message saying "Call setting error Network or SIM card error" ... which by my logic (maybe i'm wrong) that the phone doesn't recognize my SIM card "well enough", thus not having the advanced settings to enable VoLTE or Wifi Calling.
I called my carrier, asked them to reset my SIM card... and same issue.
So it's to my eyes, 100% a google issue.
should be somewhere in factory settings like the op6 we had to go to #*#*4362 or something like that to enable it
SAO said:
So, got off the call with the Swisscom hotline... and they said that VoLTE and WifiCalling (advanced settings) are enabled by default, and then depending of the phone manufacturer to see if it's enabled or not in their settings.
Bottom line, it's on Google's shoulders to enable it.... but on google's page it says this : Wifi Calling
BUT When i go into >phone>settings>calls > call forwarding ... i get a message saying "Call setting error Network or SIM card error" ... which by my logic (maybe i'm wrong) that the phone doesn't recognize my SIM card "well enough", thus not having the advanced settings to enable VoLTE or Wifi Calling.
I called my carrier, asked them to reset my SIM card... and same issue.
So it's to my eyes, 100% a google issue.
Click to expand...
Click to collapse
Sim cards can go bad, hence your sim card error. Sometimes, you just need to go to your carrier, show them the error, and make them replace the sim.
SAO said:
So, got off the call with the Swisscom hotline... and they said that VoLTE and WifiCalling (advanced settings) are enabled by default, and then depending of the phone manufacturer to see if it's enabled or not in their settings.
Bottom line, it's on Google's shoulders to enable it.... but on google's page it says this : Wifi Calling
BUT When i go into >phone>settings>calls > call forwarding ... i get a message saying "Call setting error Network or SIM card error" ... which by my logic (maybe i'm wrong) that the phone doesn't recognize my SIM card "well enough", thus not having the advanced settings to enable VoLTE or Wifi Calling.
I called my carrier, asked them to reset my SIM card... and same issue.
So it's to my eyes, 100% a google issue.
Click to expand...
Click to collapse
On your device, open the phone dialer, and dial:
*#*#4636#*#*
Then select "phone information"
There should be some toggles to turn on what you need
Sent from my crosshatch using XDA Labs
---------- Post added at 01:36 PM ---------- Previous post was at 01:35 PM ----------
virtyx said:
should be somewhere in factory settings like the op6 we had to go to #*#*4362 or something like that to enable it
Click to expand...
Click to collapse
I thought of advanced menu while I was driving this morning :laugh:
Sent from my crosshatch using XDA Labs
virtyx said:
should be somewhere in factory settings like the op6 we had to go to #*#*4362 or something like that to enable it
Click to expand...
Click to collapse
Thanks for the reply
draiken78 said:
Sim cards can go bad, hence your sim card error. Sometimes, you just need to go to your carrier, show them the error, and make them replace the sim.
Click to expand...
Click to collapse
I was wondering that. But when i put the card into my Note9 VoLTE and WifiCalling work with no issues.
NepoRood said:
On your device, open the phone dialer, and dial:
*#*#4636#*#*
Then select "phone information"
There should be some toggles to turn on what you need
Sent from my crosshatch using XDA Labs
---------- Post added at 01:36 PM ---------- Previous post was at 01:35 PM ----------
I thought of advanced menu while I was driving this morning :laugh:
Sent from my crosshatch using XDA Labs
Click to expand...
Click to collapse
That's great info thx. Tried it, unfortunately, i can't change the toggles...they are grayed out and just won't toggle.
SAO said:
Thanks for the reply
I was wondering that. But when i put the card into my Note9 VoLTE and WifiCalling work with no issues.
That's great info thx. Tried it, unfortunately, i can't change the toggles...they are grayed out and just won't toggle.
Click to expand...
Click to collapse
As it was previously stated, you may need a new sim. Or at least go to your local store and tell/show them what's going on
Sent from my crosshatch using XDA Labs
Like most of you guys I wasn't able to obtain VoLTE, so I started to look in settings and stuff. I was in the Engineering Mode and saw a option called Misc Feature Config.
In there there is and option called HVoLTE I clicked on it and selected the other option which is BSRLTE and waited 10 seg and reverted back to HVoLTE and walla!
VoLTE is now activated.
I don't know of this will work for you but you could try.
I have the Global Version on T-Mobile.
Photo of VoLTE at the top.
you don't enable it the network enables it.
xateeq said:
you don't enable it the network enables it.
Click to expand...
Click to collapse
Obviously, but it wasn't connecting through anything like all my other phones, the only way that it appears is by doing that.