phone stuck in fastboot mode and cant connect to pc - G3 Q&A, Help & Troubleshooting

ok Hey
i have an LG G3 beat (D722)
So i wanted to install a rom and i just missed all up and destory everything and clicked the worng stuff
so now im turning my phone on and its saying
[670] fastboot_init( )
[770] USB init ept @ 0x1001e000
[790] udc_start
i tryed to click every bottom in my phone and its does nothing
i tryed to power+volum down
and power+volum up
and both
nothing works
and then i tryed to connect it to a computer and its just not connected and the pc cant reconize it and its not saying anything or showing that something is connect to the pc
i tryed to do it in 3 differents computers
and i know that its not like my phone screen is freezing cuz it typing more things on the phone when i connect it to the computer
i also cheaked that the drivers was updated
i will be really thxfull if someone know how to fix it
thx
Mat

Well. I have only 1 idea about that and that is to. Mobile software. Shop he can. Take out u from this situation

Related

Urgent Hellp is needed

My Pda 2k device i tryed to upgrade it from 2003 SE to 2k5 after pressing update the device restarted gived me a gray screen and typed on it seril and at the buttom v2.02 now i cant open the device each time i reset or heard rest this is the only screen appears to me i cant even connect to activsync please i need your help what to do to get my device back, this error message i recived (usb device not recognized aslo active sync didnt recognize it)
i need to add a point the device is not working on the USP connection as it have a problem only serial port to connect with the pc
i'm so new here please help me
not to worry.. you can perform a hard reset of your 2k3 version "power+reset" to get you back to at least a working device.. I have been through this and have had this happen to me as well.. try entering bootloader again "power+record+reset" and dock it fairly quickly and it should change to USB on the screen and PC recognize it... also for anyone reading this.. I would highly recommend plugging your cradle into a 5v power supply as I can only imagine most of the bricked BAs are probably due to a computer freezing and/or the PC shutting down power to the USB port only for a fraction of a second and hosing the flash up.
THx Man i will try i hop this will work :lol:

USB Device Not Recognised on Bootloader

I have a problem. My Exec is stuck on the bootloader screen. All I see is Serial at the top, and v1.00 at the bottom.
When I connect my exec via USB, the screen continues to say Serial (rather than switching to USB) and the PC I connect to 'installs' the device as 'unknown device' in device manager.
I've seen mention of the problem elsewhere on the site, but the only solution I can find seems to be to keep trying, and eventually it's recognised. So far, after three days of trying, it has not been recognised.
I am aware of Buzz tool to get the device out of bootloader mode, but that required a connection to be established, which at the moment, I can't do.
Has anyone got any experience of this, or any ideas as to what's causing this, or how this can be fixed? I have tried uninstalling the 'unknown device' from device manger, restarting the PC (and hard reset of the Exec) then reconnecting, but the same thing happens every time.
Any ideas would be appreciated, as I'm currently staring at a rather expensive paper weight.
Try this it shld work
hdubli said:
This is based on my experience with two UNis..one Exec and other JASJAR..both had same problem...this is how I solved :
-Put yr device in bootloader Mode
-Disable USB in Active Sync
-Now connect woth USB cable and open mtty utility
-Select the "WESUSB... " port
-You shall see a blank white screen..press Enter to get "USB>"
-Then type ( as BUzz has informed) set 14 0
(here I wud like to inform that after doing the above I did not get success so I typed set 14 10,then set 14 9 for two three times)
-Then I ran the ROM Upgrade directly(After enbabling the USB)
-I then followed the procedure as informed on the COngratulations Screen that is hold the two "-" buttons and soft reset and then pressed 0
-I got them back to normal..
I hope this helps to all my friends...Pls feel free..pls do not trouble our Buzz..he might be busy in inventing something more to our devices
Click to expand...
Click to collapse
Guru Meditation said:
I have a problem. My Exec is stuck on the bootloader screen. All I see is Serial at the top, and v1.00 at the bottom.
When I connect my exec via USB, the screen continues to say Serial (rather than switching to USB) and the PC I connect to 'installs' the device as 'unknown device' in device manager.
I've seen mention of the problem elsewhere on the site, but the only solution I can find seems to be to keep trying, and eventually it's recognised. So far, after three days of trying, it has not been recognised.
I am aware of Buzz tool to get the device out of bootloader mode, but that required a connection to be established, which at the moment, I can't do.
Has anyone got any experience of this, or any ideas as to what's causing this, or how this can be fixed? I have tried uninstalling the 'unknown device' from device manger, restarting the PC (and hard reset of the Exec) then reconnecting, but the same thing happens every time.
Just noticed your user name, I was a big Amiga fan a few years back, still fire up Amiga forever occasionally on my PC when I feel the need.
Any ideas would be appreciated, as I'm currently staring at a rather expensive paper weight.
Click to expand...
Click to collapse
Try it with a different USB cable or in a different USB port (don't go through a hub and if you've been using a laptop then try it on a desktop PC since some laptops have hubs built into them). If that doesn't work then you're out of luck as your Universal isn't detecting that you've connected to your PC and its time to send it in for repair.
Thanks Niketkumar - unfortunately it's the step before your suggestion kicks in thats the problem - the device won't connect to the PC, so when using mtty WESUSB..... isn't an option, only COM1 and COM2.
Shuflie, I've tried with three separate USB cables on a laptop and desktop (neither through a hub, and the same device has worked fine on both laptop and desktop before).
I fear a trip to the doctors is in order ...
Very frustrating because the PC sees a device, but installs it as unknown device. Anyone know if theres a Windows CE device driver that I could try and install as an overide (i.e. in device manager on the PC go to update driver and browse to a WinCE.inf or equivalent?)
Failing this, has anyone got any clue what needs to be fixed? Or how much it might cost?
i am stuck on the same problem and wondering the forum for almost 3 days now with no luck.... please help my device is in boot loader mood but not turning the serial to USB ......... please HELP.......
solution
Guru Meditation said:
Thanks Niketkumar - unfortunately it's the step before your suggestion kicks in thats the problem - the device won't connect to the PC, so when using mtty WESUSB..... isn't an option, only COM1 and COM2.
Shuflie, I've tried with three separate USB cables on a laptop and desktop (neither through a hub, and the same device has worked fine on both laptop and desktop before).
I fear a trip to the doctors is in order ...
Very frustrating because the PC sees a device, but installs it as unknown device. Anyone know if theres a Windows CE device driver that I could try and install as an overide (i.e. in device manager on the PC go to update driver and browse to a WinCE.inf or equivalent?)
Failing this, has anyone got any clue what needs to be fixed? Or how much it might cost?
Click to expand...
Click to collapse
Please follow the steps:
1. Plug in ur usb cable in bootloader mode while it is showing 'serial' and version 'x.xx'.
2. Soft reset by pressing Backlight+power+reset pin WHILE KEEPING THE USB CABLE CONNECTED
3. your phone will now reboot into 'usb' mode. Don't remove the usb cable yet.
4. Remove the Memory card while keeping the usb cable still connected and VOILA,your pc starts recognising your phone as Microsoft usb sync.
5. Do whatever you want to do now (upgrade)
Hope it solves the problem now.
Press thanks if it does.
Something else to try
Having had a few issues with my G3 Uni, I've been through my fare share of Uni bootloader issues. When I find that I can't get the 'serial' to go to 'USB', I normally find it's because I haven't taken the memory card or the SIM card out (usually the memory card).
Make sure your memory card is out, then try to enter the bootloader and see if this cures it. If it does, then use mtty and the command 'set 14 0'
This tells it to reboot on reset. if you were to use 'set 14 1' it would go back to the bootloader on reset.
my Htc hd2 t-mobile won't recognize usb on boot-loader mode
hey guys i have a big problem!!!! my Htc hd2 t-mobile won't recognize usb on boot-loader mode. Here is the story my phone was running android 2.3.7 cyanogen 7 but i wanted to update it to ics android 4.0.4, So to do that i restarted my phone while holding down the down volume button and the boot-loader with the three colors came-on saying serial but when i connect my usb cable it won't show usb. even when i tried to run the dft.exe it shows an error saying usb connection failed. BY the way it lets me access the sd card using the usb cable on my pc, so i don't know what the problem is. PLEAS HEALP i am begging u guys pleas!!!!!!!!!!!!!!
kaleb2954 said:
hey guys i have a big problem!!!! my Htc hd2 t-mobile won't recognize usb on boot-loader mode. Here is the story my phone was running android 2.3.7 cyanogen 7 but i wanted to update it to ics android 4.0.4, So to do that i restarted my phone while holding down the down volume button and the boot-loader with the three colors came-on saying serial but when i connect my usb cable it won't show usb. even when i tried to run the dft.exe it shows an error saying usb connection failed. BY the way it lets me access the sd card using the usb cable on my pc, so i don't know what the problem is. PLEAS HEALP i am begging u guys pleas!!!!!!!!!!!!!!
Click to expand...
Click to collapse
you have the wrong forum friends! This Htc Universal section
to update Android on HTC HD2, you can use the Clock Work Mod Recovery !! for more details should refer to this thread http://forum.xda-developers.com/showthread.php?t=1021837
I-MATE JASJAR hung
Guru Meditation said:
Thanks Niketkumar - unfortunately it's the step before your suggestion kicks in thats the problem - the device won't connect to the PC, so when using mtty WESUSB..... isn't an option, only COM1 and COM2.
Shuflie, I've tried with three separate USB cables on a laptop and desktop (neither through a hub, and the same device has worked fine on both laptop and desktop before).
I fear a trip to the doctors is in order ...
Very frustrating because the PC sees a device, but installs it as unknown device. Anyone know if theres a Windows CE device driver that I could try and install as an overide (i.e. in device manager on the PC go to update driver and browse to a WinCE.inf or equivalent?)
Failing this, has anyone got any clue what needs to be fixed? Or how much it might cost?
Click to expand...
Click to collapse
Hi every one,
i have a serious problem with my HTC I-MATE JASJAR what's blocked in white screen (Serial / USB) and i cannot do anything on it, no boot, no reset soft, no reset Hard, no upgrade.
The issue is related to:
I tried to upgrade Radio ROM from 1.09.00 to 1.12 and i'm using Windows 7 Pro and when starting Flash, my PC shutdown because an electrical issue and since that, i cannot boot my device, i cannot flash or reset, my device is hung on white screen with Serial when no USB cable bluged in the PC and USB when Cable is pluged.
I Tried many times to boot it but no response, it's still hung and nothing can move on it.
I Just have one detail: when i plug the USB cable in my PC, the device is reconised but when starting upgrade or flash, i have error 101, no connexion.
Plz someone help me
bechir2013 said:
Hi every one,
i have a serious problem with my HTC I-MATE JASJAR what's blocked in white screen (Serial / USB) and i cannot do anything on it, no boot, no reset soft, no reset Hard, no upgrade.
The issue is related to:
I tried to upgrade Radio ROM from 1.09.00 to 1.12 and i'm using Windows 7 Pro and when starting Flash, my PC shutdown because an electrical issue and since that, i cannot boot my device, i cannot flash or reset, my device is hung on white screen with Serial when no USB cable bluged in the PC and USB when Cable is pluged.
I Tried many times to boot it but no response, it's still hung and nothing can move on it.
I Just have one detail: when i plug the USB cable in my PC, the device is reconised but when starting upgrade or flash, i have error 101, no connexion.
Plz someone help me
Click to expand...
Click to collapse
look here
http://forum.xda-developers.com/showpost.php?p=5456317&postcount=6
the first point...
A lot easier than to root this device

[Q] P350 fastboot bricked

So I used ROMmanager to get clockwork recovery mode. Now when my phone entered the recovery mode it just say:
"Fastboot mode started"
"udc_start()"
If i connect my USB cable to it it says --suspend--
Now i tried using KDZ_FW_UPD in Emergency mode to restore original firmware but it cant find the phone. The log is:
[R&D Test Tools Log File]
10:50:59 : Launching SW update
10:50:59 : Unpacking KDZ
10:51:14 : KDZ file extraced
10:51:17 : Files were extracted.
10:51:17 : LGMobileDL Load.
10:51:17 : Port = -1
10:51:17 : Connecting to phone
10:51:17 : PHONE WAS NOT FOUND!
10:51:19 : ===FINISHED=== ​
I tried this procedure on 2 pcs but no luck. It seems that my phone can't connect to PC with usb cable.
I installed LG Moblie United drivers and disabled the lg modem thing in device manager. I am using Windows xp Proffesional SP3.
So does anyone has any clue what I am doing wrong ? If u need more info just ask.
Maybe if I try from some linux distro it will detect my phone ? But what tools to use then ?
Use fastboot to recover the phone. Check the wiki at the Troubleshooting section.
---------- Post added at 03:31 PM ---------- Previous post was at 03:12 PM ----------
I recommend using drivers latest version. Last time I checked, United Mobile Driver was version 3.7.2 release 4.9.8.1 and Modem Link Driver was 1.0. I'm providing links for download from my personal Dropbox folder because I don't remember from which LG site I downloaded them from.
Vangoda said:
So I used ROMmanager to get clockwork recovery mode. Now when my phone entered the recovery mode it just say:
"Fastboot mode started"
"udc_start()"
If i connect my USB cable to it it says --suspend--
Now i tried using KDZ_FW_UPD in Emergency mode to restore original firmware but it cant find the phone. The log is:
[R&D Test Tools Log File]
10:50:59 : Launching SW update
10:50:59 : Unpacking KDZ
10:51:14 : KDZ file extraced
10:51:17 : Files were extracted.
10:51:17 : LGMobileDL Load.
10:51:17 : Port = -1
10:51:17 : Connecting to phone
10:51:17 : PHONE WAS NOT FOUND!
10:51:19 : ===FINISHED=== ​
I tried this procedure on 2 pcs but no luck. It seems that my phone can't connect to PC with usb cable.
I installed LG Moblie United drivers and disabled the lg modem thing in device manager. I am using Windows xp Proffesional SP3.
So does anyone has any clue what I am doing wrong ? If u need more info just ask.
Maybe if I try from some linux distro it will detect my phone ? But what tools to use then ?
Click to expand...
Click to collapse
i had the same problem few days back... (ROM Manager sucks).... ok.. so.. before connecting the phone to the PC.. remove the battery, press both the volume keys (no need to press the power button)... and connect the usb.. now the cell phone will be in emergency mode.. try launching the software with kdz updater now... it should detect it.. after its detected.. connect back the battery (without disconnecting the USb cord ofcourse)... hope this works.. good luck
Good tip, adding to wiki later...
Sent from my LG-P350 using Tapatalk 2
http://multidroid2.feed.nu/2012/03/27/how-to-unbrickflash-your-optimus-melg-p350-2/
Nothing new to what's already posted in the wiki...
response
madmanzrocks said:
i had the same problem few days back... (ROM Manager sucks).... ok.. so.. before connecting the phone to the PC.. remove the battery, press both the volume keys (no need to press the power button)... and connect the usb.. now the cell phone will be in emergency mode.. try launching the software with kdz updater now... it should detect it.. after its detected.. connect back the battery (without disconnecting the USb cord ofcourse)... hope this works.. good luck
Click to expand...
Click to collapse
Didn't I said i did that ? My PC wont recognize my phone in fastboot or emergency mode, with fastboot being stuck at udc_start() and when i connect USB it says "-- suspend --" ,
I tried this guide madmanzrocks still dont see phone.
deleted lg modem, reinstalled all usb hubs, tried 10 versions of LGunited drivers, used both official update tool and kdz nothing works(can't detect phone), and also tried from cmd.
My problem isn't how to unbrick but rather why my pc won't recognize my phone :/
So, no feedback (USB Device connected sound) when conneting the phone? I assume you have tried all ports available.... Long shot, but maybe the phone's USB connector is dead... You have some background on electronics? If so, you can follow the service manual I reposted recently at the General section to check if the connector is gone (p. 113).
dbarrera said:
So, no feedback (USB Device connected sound) when conneting the phone? I assume you have tried all ports available.... Long shot, but maybe the phone's USB connector is dead... You have some background on electronics? If so, you can follow the service manual I reposted recently at the General section to check if the connector is gone (p. 113).
Click to expand...
Click to collapse
yeah tried all ports, I¨ll try on several other pc's. no connection sound, but phone is charging. I have quite some background on electronics so ill check it out when i try this on couple others pc's. Don't want to dissaemble it quite yet and if it rly is dead repair will probably take more money then i spent to buy it(I got it 2nd hand for around 50 $). It happened before that my PC coudn't recognize some devices but never like this. I ussualy get device not recognized, malfuctioned or smthing like that .
Vangoda said:
yeah tried all ports, I¨ll try on several other pc's. no connection sound, but phone is charging. I have quite some background on electronics so ill check it out when i try this on couple others pc's. Don't want to dissaemble it quite yet and if it rly is dead repair will probably take more money then i spent to buy it(I got it 2nd hand for around 50 $). It happened before that my PC coudn't recognize some devices but never like this. I ussualy get device not recognized, malfuctioned or smthing like that .
Click to expand...
Click to collapse
as I mentioned the same problem was solved bu connecting the cell phone with the battery removed. But if even that doesnt works for you, then maybe there is a fault in your PC. Does your PC instantly recognizes USB Pendrives? And which OS are you using?
madmanzrocks said:
as I mentioned the same problem was solved bu connecting the cell phone with the battery removed. But if even that doesnt works for you, then maybe there is a fault in your PC. Does your PC instantly recognizes USB Pendrives? And which OS are you using?
Click to expand...
Click to collapse
I'm using Windows XP Proffesionall, all the other usb devices at least give a message if my PC can't recognize them. You know that yellow box that pops out saying device malfuctioned or smthing like that.
Hey, i have the same problem, and i also can' t fix it, i tried all ways, but my pc dont detect my phone... so i hope that someone will find a way how to fix it... but it' s not normal what is happening with this phone...
Don't know if it helps or you already tried it.
Start fastboot v2 and start the flash so it waiting for device.
Then plug in usb and start phone in fastboot.
That worked for me before.
Sent from my LG-P350 using xda app-developers app
powerdust said:
Don't know if it helps or you already tried it.
Start fastboot v2 and start the flash so it waiting for device.
Then plug in usb and start phone in fastboot.
That worked for me before.
Sent from my LG-P350 using xda app-developers app
Click to expand...
Click to collapse
Can you please describe step by step, how to do this? maybe it works...
nr4400 said:
Can you please describe step by step, how to do this? maybe it works...
Click to expand...
Click to collapse
I can try.
First start fastboot v2 on your computer.
Load the recoveryimage amonra or cwm5 (not cwm6)
Start flash so it say searching for device.(or something like that)
Plug in usb in computer.
Start your phone in fastboot.
Plug in usb in phone.
If that don't work you can try to instead of start phone first start it with usb cable.
Can need to unplug usb and plug it in a few times if the device say suspend.
Hope it helps.
Sent from my LG-P350 using xda app-developers app
powerdust said:
I can try.
First start fastboot v2 on your computer.
Load the recoveryimage amonra or cwm5 (not cwm6)
Start flash so it say searching for device.(or something like that)
Plug in usb in computer.
Start your phone in fastboot.
Plug in usb in phone.
If that don't work you can try to instead of start phone first start it with usb cable.
Can need to unplug usb and plug it in a few times if the device say suspend.
Hope it helps.
Sent from my LG-P350 using xda app-developers app
Click to expand...
Click to collapse
Can you please add the links to this files or the files? I would be very thanksful...
Up to this point i tried all the methods you guys told me and some i found myself. Nothing worked for me as my PC stil won't recognize my phone, I have also tried all this methods on 4 PCs(2 had windows XP Proffesional SP3 with all the updates, and 2 had Windows 7 SP1 with all the current updates installed(note that 1 version was 32-bit and other was 64-bit).
My conclusion is that the USB connector is DEAD, even thought i can still charge my phone trough it. I probably won't be trying to fix this anymore as I've found an 4th gen iPod and i'll be using that from now on.It is true that i can't make calls(at least not the standard way, you know, it doesn't support SIM cards), but i have my old dumbphone phone for that and this will be used for just about anything else.
So thanks to all of you guys that tried to help me but i fear this is unrepairable. If anyone want's this phone I'll give it to you for free so you can have some fun cracking your head to see what is wrong . I only ask that if you find a way to fix it you post it here and notify me about it(send me pm).Otherwise do whatever you with it.
I have solution
Vangoda said:
So I used ROMmanager to get clockwork recovery mode. Now when my phone entered the recovery mode it just say:
"Fastboot mode started"
"udc_start()"
If i connect my USB cable to it it says --suspend--
Now i tried using KDZ_FW_UPD in Emergency mode to restore original firmware but it cant find the phone. The log is:
[R&D Test Tools Log File]
10:50:59 : Launching SW update
10:50:59 : Unpacking KDZ
10:51:14 : KDZ file extraced
10:51:17 : Files were extracted.
10:51:17 : LGMobileDL Load.
10:51:17 : Port = -1
10:51:17 : Connecting to phone
10:51:17 : PHONE WAS NOT FOUND!
10:51:19 : ===FINISHED=== ​
I tried this procedure on 2 pcs but no luck. It seems that my phone can't connect to PC with usb cable.
I installed LG Moblie United drivers and disabled the lg modem thing in device manager. I am using Windows xp Proffesional SP3.
So does anyone has any clue what I am doing wrong ? If u need more info just ask.
Maybe if I try from some linux distro it will detect my phone ? But what tools to use then ?
Click to expand...
Click to collapse
I had the same problem
1.You must have LG P350 drivers
2.Install KDZ updater
3.Download LG P350 software (I recommend V10c)
Now I will explaine steps
1.You have to charge your battery to 100% (Just leavit on charger in fastboot mode)
2.When you connect your phone to PC hit Start,go on devices and printers and disable USB Modem (Win 7)
3.Take your phone,get the battery out,then hold vol+ and vol- at the same time and plug in USB cable
4.Then you should see cheesy color screen(emergency mode)
5.Put the battery in
6.Open KDZ updater,put Type:3GQCT PhoneMode:Emergency
7.Browse downloaded software in your PC (V10C)
8.Hit ,,Launch software update"
Then just wait max.20min and your phone reboots that is it my fried
If triangle apears on screen just get the battery out and put back in
Let me how it went,or for help on [email protected]
need help
Help pls,i have LG P350 running froyo 2.2.2,and i changed software with KDZ updater to V10c but now i cant reboot in recovery,on the screen appears ,,fastboot mode start",i think i lost recovery image but i dont know hov to install it again on froyo 2.2.2
Masimo x said:
Help pls,i have LG P350 running froyo 2.2.2,and i changed software with KDZ updater to V10c but now i cant reboot in recovery,on the screen appears ,,fastboot mode start",i think i lost recovery image but i dont know hov to install it again on froyo 2.2.2
Click to expand...
Click to collapse
Read the wiki... RTFM!
Sent from my MB525 using Tapatalk 2

need help my phone can,t detect by my pc

please help me i m in a big problem the problem is something like this http://forum.xda-developers.com/showthread.php?t=641444
guys i need help in very serious problem first of all sorry for ma bad english
the problem is that i can,t connect my rhodium210 to pc my can,t detect it my pc has all drivers installed because it detects my sister phone very easily my sister also has rhodium210 actually when i try to connect it with my pc it only charges nothing happens in phone it can,t ask me for which usb mode you want so thats why my pc can,t
detect it but it detects my sister's phone very easily i also try to flash stock rom from sd card hard reset my phone many times i installed many android on my rhod210 thats why the prob starts i also try to connect my phone in bootloader mode but it shows only serial not usb but the cable is connected i think that it is a hardware issue i think i damaged my rhod210 hardwares by flashing it continously can some one give me a good sol ...........
Moved to General Q&A.

LG 3 D855 To pc

Hello my friend
I cant understand the D855 while trying to connent it to my PC.
I have installed all the drivers and PC suite
When I connect it with the usb cable- its makes the desired sounds - seems that everything is ok!
even V green mark that the driver installed is shown.
But, the most important- I cant see the Drive shown when I open "my computer" on PC
Dont have access to folders and files.
I tried more then everything
Change to MTP
Debuuging mode
Change some usb cable
I already make a hard reset.
The main problem is with morelocal 2 language.
In order to make the app change a language- I must connect it to the PC.
So
what do you think the problem is ?
Is there any way to install another rom without connection to PC ?
Thank you so much
salman
Well, I have kinda the same problem. My G3 isn`t recognizied by my pc or laptop in any way beside that sound it makes if you connect an usb device to it. It doesn`t shows up in the explorer or the device manager no mater how many times I install the drivers. I also tried to change the mode from MTP to PTP and anything else that is there. I resetted it a few times but nothing. Debugging mode also didn`t change anything. And of course I can`t flash a stock firmware because the Flash Tool won`t recognize my phone. What also is strange on my phone, if I disconnect my phone from my pc, my phone is still "charging" and it doesn`t change until I reboot.
I`m open for any suggestions which could solve this problem.
My G3 is a European modell, with 32GB. Current version is V30C and it was rooted with kingroot for this "two apps on screen" thing.

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