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I have bought a Galaxy S from e2save (UK) a week ago and found that the 3 button combo is disable on that phone.
According to the date marked on the battery, the phone was produced at around 9th August.
Today I went to cpw to claim that GPS doesn't work properly on my phone. The guy firstly said this is a software problem and I insisted to exchange for a new one. Finally, he agreed to replace the phone for me. As a result, I got a new one with 3 button combo enable!!
According to the date marked on the battery, this phone was produced at around 17th August, 2010 and the IMEI number is much larger than my old phone. Delight!!
If you have the 3 button combo disable problem, you may want to have a try!
BTW: the version of the firmware of my new phone is the same as my old phone--JM1.
cool! good for you!
Hi, Can you tell something more about your gps fault? I think my gps is f****d as well as it keeps losing signal while in a car.
Finished the review and have to give them a 10/10 for speed and service. Read full review as your experience may vary.
Some background information first. The power button on the phone stopped functioning properly. It wouldn't recognise a long click all the time (would either detect it as two short clicks) as you can imagine it is pretty annoying and for the price I paid (£530 when it came out). This happened when I was AOKP so I thought I some how potched the flash. Went back to full stock 4.0.4 yakju images off Google's webpage and still same problem, it was at this point I knew it must be a hardware problem.
[Sun. 15/04/12 ~ 20:00] - Went on my Samsung account on-line (pre-setup) and asked for a service request. Done all the troubleshooting and asked for it to be repaired, they send me out a letter in which to send the phone (other option is I would pay).
[Mon. 16/04/12 ~ 09:30] - Got a text off Samsung in which it said my service request had been accepted.
[Tue. 17/04/12 ~ 13:00] - Post came and there was my letter inside was a pre-paid special delivery (insured for £500) Royal mail bag, my customer service request form, another form for the company it is going to (get to that in a moment), a list of stuff I had to do such as record tracking numbers and getting a receipt off the post office etc. And finally a bubble wrap envelope to put the phone in. It turns out that samsung doesn't actually fixes there items themselves (atleast in my case) but employees a company called Intercity Mobile Communications to fix it. This company also fixes other devices such as the Nokia Lumia 800.
[Wed. 18/04/12 ~ 11:30] - Sent off the package and got my receipt now its a waiting game.
[Wed. 18/04/12 ~ 20:00] - Tracked the package and it is now awaiting to get sent to IMC.
[Thu. 19/04/12 ~ 14:30] - Package has been delivered to IMC. Now it's a waiting game.
[Thu. 19/04/12 ~ 15:55] - Got a Text from Samsung confirming my phone had arrived and was now being repaired, wow... at this rate its actually possible I could get it back tomorrow (I have high hopes).
[Thu. 19/04/12 ~ 18:00] - Checked My Samsung and its status is Engineer Assigned, so I guess that it won't be here by tomorrow or the end of this week tbh.
[Fri. 20/04/12 ~ 17:30] - Checked My Samsung again and it had been assigned to an Engineer again (?) and now its status is Pending, its the end of the week don't think ill hear much from the over the weekend.
[Mon. 23/04/12 ~ 17:30] - After about three Engineer Assigned on this one day, It say's repair completed twice (woo) nothing yet about it being sent back out.
[Tue. 24/04/12 ~ 11:15] - Got a text from Samsung stating that my phone has been repaired and will be shipping out to me within the next 48 hours.
[Wed. 25/04/12 ~ 20:30] - Checked My Samsung and my phone has been "Delivery in Progress" since yesterday, must have been late because I checked it last at 10pm. So its fixed just waiting for a delivery now.
[Thu. 26/04/12 ~ 18:35] - Checked my mail and no delivery yet status is the same on My Samsung, am going to call the up see what happens.
[Fri. 27/04/12 ~ 09:45] - Got a call back from ICM according to them the package was delivered Wednesday and they had the tracking number to prove it. Went my reception (I live in halls atm). And they put it in someone else's pigeon hole. This is the second time they have mixed my mail up, which shows there incompetence. But yes package was delivered here on the 25th so it was a week from when I sent it off. Very fast so I would say great company 9/10.
ADD ON... Would also like to note that the firmware the phone came back in is the same as I sent it out so they did not simply reflash it as other companies have done. A note was included with a diagram of what they done. Simply says replaced power button. All is well
Click to expand...
Click to collapse
I had to send my phone back to Negri Electronics to be repaired. The received the phone on the 7th of March. As of yesterday they said it could still be another week before I get my phone back. The issue with mine was the wifi stopped working. I'm guesing they had to replace the entire main board. Might as well of given me a new phone if that was the case. I think mine had to be sent to Samsung UK for repair from Negri though. Really missing my Nexus been over a month without it now.
Sounds like a smooth process...
However, does anyone have experience with Samsung's service process if one had to pay out of pocket for repairs (due to a lack of warranty)?
I got an update from Negri Electronics this morning letting me know that my Nexus has been repaired and is on its way back to them now. Cant wait to have my phone back finally!
justanothernoob said:
I got an update from Negri Electronics this morning letting me know that my Nexus has been repaired and is on its way back to them now. Cant wait to have my phone back finally!
Click to expand...
Click to collapse
Sweet, to bad samsung USA don't just fix it you would have it by now
Sent from my Samsung Galaxy Tab 8.9 using Tapatalk
Sam's Samsung Warranty Repair Experience - GN Screen Issue
I purchased a Galaxy Nexus from Handtec back in November last year. I am very happy with the device as it has surpassed all my expectations but I have come across a screen issue since 12 April 2012.
The screen (while changing brightness settings, and whilst I am on higher brightness setting) flickers uncontrollably during simple phone usage. i.e. the brightness goes haywire and changes very rapidly on its own accord. The phone functions are unaffected and the apps/software do not seem to have a hand in this because this problem is completely random and does not happen consistently with one particular app. Also, I have the Auto Brightness feature disabled and the flicker I come across is psychedelic, and does not seem like it is a part of some battery saving feature.
I do not have a video of the problem, as I don't know when it is likely to occur, but I found a Youtube video of another Samsung GN owner who has the same issue. My screen flicker is exactly like his. Please find the video link below:
http://www.youtube.com/watch?v=UWXMPo_xrkM
I performed the same steps as the OP for sending in my device to Samsung for a Warranty Repair.
I am in the UK and live in South London.
I requested the envelope from Samsung on this Monday (16/04) over the phone and later got a text to say my repair request has been accepted.
I received the prepaid return Royal Mail SD envelope, a letter from Samsung and some bubble packing on Tuesday (17/04) which was sent by Standard First Class Post - I know receiving it the next day is quick!
Sent the phone back to Samsung on Wednesday (18/04) along with a nice cover letter detailing the issue and best scenarios to recreate the brightness flicker. I also requested in the cover letter to not simply flash the phone with 4.0.4 and return it to me, since I have already tried that and it does not work.
Checked today, Thursday (19/04) and my package has been delivered. As per OP's experience, I haven't received any confirmation (that my repair is in progress) texts yet.
Received a Special Delivery Package from A-Novo today (24/04). Opened the package and recorded everything on video. Brightness flicker seems to have been fixed but few other issues I noticed:
1. The Volume Up/Down and Power Buttons are not aligned properly anymore. There is barely any tactile feedback from these buttons, and it feels as if they are already depressed all the time. Only the volume up button has a slight click to it, but the rest have no feel whatsoever. Not at all happy with this because now it seems my phone has been operated upon and not put back together properly.
2. The cover letter I received says: "We've also installed the latest approved software as part of our standard repair process. This should improve your phone's performance." Now guess what? I sent the phone to ANovo while I was on 'yakju' code with a stock 4.0.4 build with IMM76D. What I have received back is stock 4.0.1 ITL41D (not even F!) version of Android and the code has been changed to 'yakjuxw' - this means that my phone would no longer be updated my Google directly. I am definitely not happy with this and Samsung will hear from me tomorrow.
3. I also noticed a small scratch on the volume rocker.
I spoke to Samsung this morning (25/04). They've booked my phone again with ANOVO. The lady on the phone was apologetic and said that if a repair company fails to repair the device 3 times, then Samsung would offer a new replacement straight away. In my scenario, this is the first time I received a repaired unit, and as such I am not yet eligible for any replacements.
Received the return packaging from Samsung on Thursday (26/04) and returned the phone back on Friday (27/04). Accordingly to Royal Mail, my phone has been held for delivery on Monday (30/04).
A new development took place on Friday (27/04). I got a call back from Samsung because apparently I left a very low score on their satisfaction survey after I last spoke with them. The lady on the phone recorded the conversation and I blurted out everything that ANOVO did on their first repair job. I was told that if they bodge the second repair, my issue will be escalated to a higher department and I might be eligible for a new replacement.
ANOVO received the phone for the second time on Monday (30/04).
I called the ANOVO office on Tuesday (01/05) for an update and the lady on the phone informs me of: 1. Volume and Power buttons have been fixed; 2. Correct phone build (YAKJU) and latest Android OS (4.0.4, IMM76I) has been installed; 3. The scratch on volume buttons has not been fixed because ANOVO wants me (the customer) to prove that they caused the damage.
I did not argue with the arrogant woman on the phone and said I will take up the matter with Samsung directly.
ANOVO dispathced my phone back on Wednesday (02/05).
I received my Galaxy Nexus back from ANOVO on Thursday (03/05) and guess what?
1. Volume and Power buttons are still messed up. There is no tactile feedback and they seem to be stuck and already depressed; 2. Phone has AGAIN been re-flashed with YAKJUXW build and Android 4.0.1 ITL41D; 3. Scratch on volume button still exists. The cover letter which I received this time, is exactly the same (apart from a different engineer's name) and does not even mention the three issues for which I had sent in the phone.
This is crossing the limit. Absolutely appalling service and blatant lies by the ANOVO Repair Company. Some manager from Samsung Call center is going to get a piece of my mind tomorrow morning.
So overall, my first Samsung Repair experience has been extremely poor and my phone has been operated upon twice (sent in for repair twice) and it is still not fixed. This is all with the same repair company - ANOVO. This company (ANOVO) may have fixed the initial issue for which I sent my phone in, but they definitely (perhaps not intentionally) created more problems for me; which they are unable to fix now.
I am trying for a new replacement now since there is no way I am going to send my phone in for the THIRD time, and that too with the ANOVO Repair Company. ANOVO is unprofessional, incompetent and they clearly do not care about what the customer has written in their page long cover letter.
Last update (09/05): Finally - after waiting for nearly a month - I have won my escalation appeal with Samsung. I have now been offered a brand new replacement for the Galaxy Nexus.
It was a fair decision to say the least, after my frustrating experience with the ANOVO repair centre and numerous phone calls to Samsung. I wrote a massive 3 page complaint letter (with all details) to follow Samsung's escalation process, but the end result is worth all the effort.
Just waiting to receive the return pacakaging now so I can return my bodged up Galaxy Nexus. I anticipate the replacement to arrive by mid of next week (15~17 May).
Cheers,
SAM
sidhaarthm said:
I purchased a Galaxy Nexus from Handtec back in November last year. I am very happy with the device as it has surpassed all my expectations but I have come across a screen issue since 12 April 2012.
The screen (while changing brightness settings, and whilst I am on higher brightness setting) flickers uncontrollably during simple phone usage. i.e. the brightness goes haywire and changes very rapidly on its own accord. The phone functions are unaffected and the apps/software do not seem to have a hand in this because this problem is completely random and does not happen consistently with one particular app. Also, I have the Auto Brightness feature disabled and the flicker I come across is psychedelic, and does not seem like it is a part of some battery saving feature.
I do not have a video of the problem, as I don't know when it is likely to occur, but I found a Youtube video of another Samsung GN owner who has the same issue. My screen flicker is exactly like his. Please find the video link below:
http://www.youtube.com/watch?v=UWXMPo_xrkM
I performed the same steps as the OP for sending in my device to Samsung for a Warranty Repair.
I am in the UK and live in South London.
I requested the envelope from Samsung on this Monday (16/04) over the phone and later got a text to say my repair request has been accepted.
I received the prepaid return Royal Mail SD envelope, a letter from Samsung and some bubble packing on Tuesday (17/04) which was sent by Standard First Class Post - I know receiving it the next day is quick!
Sent the phone back to Samsung on Wednesday (18/04) along with a nice cover letter detailing the issue and best scenarios to recreate the brightness flicker. I also requested in the cover letter to not simply flash the phone with 4.0.4 and return it to me, since I have already tried that and it does not work.
Checked today, Thursday (19/04) and my package has been delivered. As per OP's experience, I haven't received any confirmation (that my repair is in progress) texts yet.
I will provide an update next week about the rest of my experience - whether Sammy repair my current GN or provide a new replacement.
Cheers,
SAM
Click to expand...
Click to collapse
Oooo in hindsight shouldn't have told them you flashed 4.0.4 as they could try the warranty void trick, and just think if our phones arrived today the is a high probability they are in the same room right now :-D
Sent from my Samsung Galaxy Tab 8.9 using Tapatalk
Jameslepable said:
Oooo in hindsight shouldn't have told them you flashed 4.0.4 as they could try the warranty void trick, and just think if our phones arrived today the is a high probability they are in the same room right now :-D
Sent from my Samsung Galaxy Tab 8.9 using Tapatalk
Click to expand...
Click to collapse
Well, I never said that I flashed anything myself. In fact, I stated clearly that I received the 4.0.4 OTA from Goolge (in reality the OTA file was the only thing I flashed on my Stock, but Rooted and Unlocked BL GN). But before sending the device back, I relocked the BL, flashed the stock recovery and the 4.0.4 ROM, thus removing the Root in the process. The brightness flicker persisted despite all the aforementioned steps. So in a way, I'm correct in saying that a clean ROM flash doesn't help, but Sammy techs don't need to know my dirty troubleshooting efforts
In my Cover Letter, I requested the techies not to just flash the ROM again since I have established (with a clean wipe/reset) that the issue is most probably not software associated.
Come to think of it, our phones might indeed be in the same Operating Room!
PS* I bought my GN for £518 in the second week of November 2011. I checked the price today at it is down to £371.99 (VAT included!). That really hurt
Hi,
have you had any updates from samsung?
I'm in a service request conversation with them at the moment, because my phone randomly reboots itself and gets stupendously hot whilst charging...
going to flash back to stock today and see if that helps. what are the chances they'll outright replace the handset?
thanks
if it goes to A-Novo
their "fix" for me was to just flash the phone, and they also flashed the wrong version
http://forum.xda-developers.com/showthread.php?t=1465601
A-Novo 1 out of 10
Samsung UK them selves 10 out of 10
sidhaarthm said:
PS* I bought my GN for £518 in the second week of November 2011. I checked the price today at it is down to £371.99 (VAT included!). That really hurt
Click to expand...
Click to collapse
But could you have waited 23 weeks to buy the phone at a much lower cost?
cirian75 said:
if it goes to A-Novo
their "fix" for me was to just flash the phone, and they also flashed the wrong version
http://forum.xda-developers.com/showthread.php?t=1465601
A-Novo 1 out of 10
Samsung UK them selves 10 out of 10
Click to expand...
Click to collapse
Damn. This A-Novo experience isn't that good then, is it?
I wonder how do people know where there repair phone goes? Intercity Mobile Communications, A-Novo... how can you confirm this?
Mine got sent to the Samung Repair Centre:
Samsung Communications House, Vulcan Road North, Norwich, NR6 6AQ.
Any response would be appreciated.
Cheers,
SAM
Vulcan Road North, Norwich, NR6 6AQ. is A-Novo
cirian75 said:
Vulcan Road North, Norwich, NR6 6AQ. is A-Novo
Click to expand...
Click to collapse
***K!
---------- Post added at 10:43 AM ---------- Previous post was at 10:41 AM ----------
Post for OP: Can you please confirm where did you post you phone? I'm just curious to find out if your device has also been sent to this A-Novo repair company..
See posts above for more details.
sidhaarthm said:
Damn. This A-Novo experience isn't that good then, is it?
I wonder how do people know where there repair phone goes? Intercity Mobile Communications, A-Novo... how can you confirm this?
Mine got sent to the Samung Repair Centre:
Samsung Communications House, Vulcan Road North, Norwich, NR6 6AQ.
Any response would be appreciated.
Cheers,
SAM
Click to expand...
Click to collapse
In my case the the address on the package I had to send them had the company name on, also the separate for I had to fill in had specific details for that company
sidhaarthm said:
***K!
---------- Post added at 10:43 AM ---------- Previous post was at 10:41 AM ----------
Post for OP: Can you please confirm where did you post you phone? I'm just curious to find out if your device has also been sent to this A-Novo repair company..
See posts above for more details.
Click to expand...
Click to collapse
As far as I know my phone is at a company called ICM (see op on Tuesday), it could be dependant on where about in the country you live. Although I wish they would just resend me another refurbished unit while they fix that one, sort of a rotation system.
Sent from my Samsung Galaxy Tab 8.9 using Tapatalk
@OP: Any response from ICM yet on your fix?
I haven't heard from Sammy yet on my repair status. Gosh, I've never missed anything as much as I miss my GN these days... have to live with a crappy old Nokia in the interim. Sucks. Don't even feel like texting anymore..
sidhaarthm said:
@OP: Any response from ICM yet on your fix?
I haven't heard from Sammy yet on my repair status. Gosh, I've never missed anything as much as I miss my GN these days... have to live with a crappy old Nokia in the interim. Sucks. Don't even feel like texting anymore..
Click to expand...
Click to collapse
Yea just updated the op, been in uni all day.
My OP in this forum has been updated.
In short - I have received a Special Delivery Package from A-Novo today (24/04). I am at work right now and unable to confirm whether A-Novo has done a bodge fix or if my GN has been actually fixed. Nonetheless, I am going to video record my entire unpacking as cirian75 did. Just in case Sammy decide to smartly unlock my bootloader or simply flash a new ROM which changes my product from yakju to something else.
ANOVO - What a let down..
My OP updated in this forum:
I received a Special Delivery Package from A-Novo today (24/04). Opened the package and recorded everything on video. Brightness flicker seems to have been fixed but few other issues I noticed:
1. The Volume Up/Down and Power Buttons are not aligned properly anymore. There is barely any tactile feedback from these buttons, and it feels as if they are already depressed all the time. Only the volume up button has a slight click to it, but the rest have no feel whatsoever. Not at all happy with this because now it seems my phone has been operated upon and not put back together properly.
2. The cover letter I received says: "We've also installed the latest approved software as part of our standard repair process. This should improve your phone's performance." Now guess what? I sent the phone to ANovo while I was on 'yakju' code with a stock 4.0.4 build with IMM76D. What I have received back is stock 4.0.1 ITL41D (not even F!) version of Android and the code has been changed to 'yakjuxw' - this means that my phone would no longer be updated my Google directly. I am definitely not happy with this and Samsung will hear from me tomorrow.
3. I also noticed a small scratch on the volume rocker.
So overall, my first Samsung Repair experience was very poor. The repair company fixed the problem for which I had sent the phone but created more (non minor) problems for me. I will definitely send the phone back and demand a proper fix or a replacement.
---------- Post added at 08:12 PM ---------- Previous post was at 08:10 PM ----------
cirian75 said:
if it goes to A-Novo
their "fix" for me was to just flash the phone, and they also flashed the wrong version
http://forum.xda-developers.com/showthread.php?t=1465601
A-Novo 1 out of 10
Samsung UK them selves 10 out of 10
Click to expand...
Click to collapse
Hi mate, please read my latest post in this thread. I've been let down big time by my first Samsung Warranty Repair (ANOVO).
Can you advice what you did after Anovo bodged your device and sent it back? Did you contact Samsung directly over phone, or did you call the Anovo guys?
Cheers,
SAM
My OP updated in this thread.
I spoke to Samsung this morning (25/04). They've booked my phone again with ANOVO. The lady on the phone was apologetic and said that if a repair company fails to repair the device 3 times, then Samsung would offer a new replacement straight away. In my scenario, this is the first time I received a repaired unit, and as such I am not yet eligible for any replacements.
So I now await the Special Delivery pacakge to send my phone off to ANOVO.
About 1 month ago I sadly broke my Samsung Galaxy SII just after changing my contract from Voda to Three.
I since contacted Three to get a issue with my sim only deal sorted which allowed me to upgrade early. (after the first 3 months) It did however take a few calls to and from the exec office to get this sorted since the calls to the usual call centre are worthless.
Anyway after all that I finally received my early upgrade which was a HTC One X. To be honest I didn't really want this as I was trying to wait for the Galaxy SIII, however I couldn't do without a phone for so long and wasn't aware of the SIII release date back then. After receiving my HTC One X I was REALLY impressed with it, the screen, sound, appearance were all excellent. After using the phone for a few days I noticed the haptic feedback buttons were making a bit too much of noise and not the usual shock vibration it was doing when I first got it. I contacted Three who arranged a doorstep exchange for me. Once the new phone arrived I used the phone for another few days only for more problems to slowly start appearing. The screen itself started to not come on when I was pressing the lock button, the lights were lighting up but the screen was not coming up. I have to constantly keep pressing the lock button over and over to try get it on. The screen itself also just start flickering around and then just blurrs up like the resolution is screwing up so all the icons are on top of eachother and the only way to get it off is by locking it and unlocking it. I have no idea as to why it happened. I have a protective case around it with a screen protector on the screen too. It has never been dropped or treated poorly so I was bemused.
I decided to contact Three again as this was not right. The first person I spoke to told me to take the phone to my local Three store and they will put it in for repair. I decided to contact them back a few hours later to explain I didn't want this and was not happy to get another HTC or that one replaced. This customer service advisor was a lot more helpful and explained I could have another doorstep exchange for another handset since the first 2 HTC's have not functioned as they should. Since I now knew the released date of the SIII I told the advisor I would rather wait for the SIII and he told me that it was fine and would be delivered on the 1st June. All I had to do was box the HTC up and hand it over to the courier on the day my new one arrives.
Thought I would share my problems with the HTC One X along with saying I will NEVER touch another HTC Would add if people are lucky enough to get a working HTC and have no issues then fair play, the phone was nice and had excellent features
Cheers,
Luke
luke.douthwaite said:
About 1 month ago I sadly broke my Samsung Galaxy SII just after changing my contract from Voda to Three.
I since contacted Three to get a issue with my sim only deal sorted which allowed me to upgrade early. (after the first 3 months) It did however take a few calls to and from the exec office to get this sorted since the calls to the usual call centre are worthless.
Anyway after all that I finally received my early upgrade which was a HTC One X. To be honest I didn't really want this as I was trying to wait for the Galaxy SIII, however I couldn't do without a phone for so long and wasn't aware of the SIII release date back then. After receiving my HTC One X I was REALLY impressed with it, the screen, sound, appearance were all excellent. After using the phone for a few days I noticed the haptic feedback buttons were making a bit too much of noise and not the usual shock vibration it was doing when I first got it. I contacted Three who arranged a doorstep exchange for me. Once the new phone arrived I used the phone for another few days only for more problems to slowly start appearing. The screen itself started to not come on when I was pressing the lock button, the lights were lighting up but the screen was not coming up. I have to constantly keep pressing the lock button over and over to try get it on. The screen itself also just start flickering around and then just blurrs up like the resolution is screwing up so all the icons are on top of eachother and the only way to get it off is by locking it and unlocking it. I have no idea as to why it happened. I have a protective case around it with a screen protector on the screen too. It has never been dropped or treated poorly so I was bemused.
I decided to contact Three again as this was not right. The first person I spoke to told me to take the phone to my local Three store and they will put it in for repair. I decided to contact them back a few hours later to explain I didn't want this and was not happy to get another HTC or that one replaced. This customer service advisor was a lot more helpful and explained I could have another doorstep exchange for another handset since the first 2 HTC's have not functioned as they should. Since I now knew the released date of the SIII I told the advisor I would rather wait for the SIII and he told me that it was fine and would be delivered on the 1st June. All I had to do was box the HTC up and hand it over to the courier on the day my new one arrives.
Thought I would share my problems with the HTC One X along with saying I will NEVER touch another HTC Would add if people are lucky enough to get a working HTC and have no issues then fair play, the phone was nice and had excellent features
Cheers,
Luke
Click to expand...
Click to collapse
Lucky sod..My phone is in repairs now. Similar issues i had as you my friend but they told me they could not replace my current handset(which is my 3rd replacement now)so the only option i had was to repair it. Hoping they come back with an exchange option if they can not sort my phone out and then i can get the S3 as well. Well done again mate you have chosen a good phone now
Goku80 said:
Lucky sod..My phone is in repairs now. Similar issues i had as you my friend but they told me they could not replace my current handset(which is my 3rd replacement now)so the only option i had was to repair it. Hoping they come back with an exchange option if they can not sort my phone out and then i can get the S3 as well. Well done again mate you have chosen a good phone now
Click to expand...
Click to collapse
Mate you should contact them back once the phone goes back and say you are not willing to have another HTC as they keep on going. It always differ from each customer service advisor to another with Three, one says one thing and another says different lol
luke.douthwaite said:
Mate you should contact them back once the phone goes back and say you are not willing to have another HTC as they keep on going. It always differ from each customer service advisor to another with Three, one says one thing and another says different lol
Click to expand...
Click to collapse
see every ****ty advisor i been speaking to have always stuck by what the other one been saying....do not get me wrong it is a wicked phone but might be to late for me to get an s3...should of just been patient and gone for it few weeks back when i was getting my 2nd replacement...and even now today when i took the phone back to the store for repairs they said i do not have that option unfortunately..so best thing maybe for me is to see if they could replace it with a new one if they come back and say it can not be fixed....then i will go for the s3
Goku80 said:
see every ****ty advisor i been speaking to have always stuck by what the other one been saying....do not get me wrong it is a wicked phone but might be to late for me to get an s3...should of just been patient and gone for it few weeks back when i was getting my 2nd replacement...and even now today when i took the phone back to the store for repairs they said i do not have that option unfortunately..so best thing maybe for me is to see if they could replace it with a new one if they come back and say it can not be fixed....then i will go for the s3
Click to expand...
Click to collapse
Fingers crossed for you then, IF it comes back repaired could you not just sell it on and get a SIII?
luke.douthwaite said:
Fingers crossed for you then, IF it comes back repaired could you not just sell it on and get a SIII?
Click to expand...
Click to collapse
could do..but that means putting money as well in which i really can not afford right now...so one x is the next best thing. so two things.
either it comes back brand spanking new.
they offer me an exchange (which means either brand new handset or can choose what phone i want)
Got my one x a month ago today and it's been working perfectly, anything wrong solved by software updates. Love it, greatest phone ever, & I personally think it's better than the s3 (from video impressions). Saying that the two phones are such beasts its all down to personal preference, so I wish you luck with the s3!
Sent from my HTC One X using xda premium
Goku80 said:
could do..but that means putting money as well in which i really can not afford right now...so one x is the next best thing. so two things.
either it comes back brand spanking new.
they offer me an exchange (which means either brand new handset or can choose what phone i want)
Click to expand...
Click to collapse
When is your handset due back mate?
Sent from my HTC One X using Tapatalk 2
luke.douthwaite said:
When is your handset due back mate?
Sent from my HTC One X using Tapatalk 2
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took it in yesterday. so they said to me two weeks from yesterday..so i could get it back not this tuesday coming but the next or the one after that...i am not going to think about that for now..just wait till after next week i think to start finding out more whats going on like
Goku80 said:
took it in yesterday. so they said to me two weeks from yesterday..so i could get it back not this tuesday coming but the next or the one after that...i am not going to think about that for now..just wait till after next week i think to start finding out more whats going on like
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It's a real shame about the phone though because when it was working it is up there with the best for sure. If this had not been my 2nd faulty HTC then I would of taken it back but it just doesn't seem like the HTC One X was the one for me
Look forward to getting my S3 though after the S2 was a big fave of mine. Even if they give you the HTC back repaired or just send you a new one are you happy to accept that? If not have you thought about contacting the executive office and speaking to them? I found them to be a greater help when dealing with issues.
Thanks,
Luke
luke.douthwaite said:
It's a real shame about the phone though because when it was working it is up there with the best for sure. If this had not been my 2nd faulty HTC then I would of taken it back but it just doesn't seem like the HTC One X was the one for me
Look forward to getting my S3 though after the S2 was a big fave of mine. Even if they give you the HTC back repaired or just send you a new one are you happy to accept that? If not have you thought about contacting the executive office and speaking to them? I found them to be a greater help when dealing with issues.
Thanks,
Luke
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Well. Depending on what they say to me. If they say we are sending you the handset back and it is repaired and i know when i check it instore it is build like a brick wall then i will keep it as i still think it is a top phone and i already have like a few cases for it. now if they say we can send you a replacement then i will ask if i can go for a different handset ie the s3. if they say no and it has to be the same phone then i will just get the one x....i really can not say till the day comes.
perfect world would be to offer me a different handset if i was not happy with getting a different one x. if they just say they will replace like for like then i still be a happy guy no matter what but i would prefer the s3
My Galaxy Note 10.1 2014 SM-P600 WIFI version is dead, while I was using twitter as usual a brief message appeared saying twitter has stopped then the note suddenly went dead.
Tried everything possible and it was just dead, not charging, not responding to power button press, long press or hard reset (Power + Volume up).
After keeping it plugged in for long time...it is still dead.
The device is 2 weeks old, with stock rom, no custom rom, rooting or anything.
Just called Samsung and will be sending it for repair tomorrow.
Any idea is this the SDS or something else?
My display has gone dead on my note 10 2014everything else is ok. Like you my is goig back also, its a pain a its a great.
Instead of repair under warranty I'm trying to return it to Amazon for a replacement, The problem is that I'm currently outside the US
Don't think of that, will try that tomorrow and take it back where I got it from. Will let you know.
Ok, My replacement is on its way from Amazon, I will ship the dead one back tomorrow. I have this bad feeling that this might happen again with the new one. Hopefully I will be worng
Bit late but took my u/s Note back and got a new 1 and a nice surprise they had come down in price and so got a £100 ($163) refund lol
Well TBH my new is working a lot better than the old 1 faster, smoother et al. Maybe the old 1 was faulty from the start.
Hi everyone. Posting here to share my experience attempting to get a warranty replacement 10. Want to know if anyone is also having an issue.
At the beginning of july, i noticed that a 1cm horizontal strip across the top portion of my screen (where the volume rocker is) stopped working. I downloaded a digitizer test app to verify. Did an RUU to make sure it wasnt software related. It wasn't. So i reached out to HTC to start the rma process. I was told at the time that that there werent any replacement phones and had to wait 1-2 weeks. I then waited 2 weeks and called back. What pushed me over the edge was this past monday, i received a marketing email from HTC advertising discounted sale prices on the HTC 10. At this point, i had been waiting for 24 days to hear something from HTC about my RMA. The fact that they'd sell me a phone but had no replacements for me put me over the edge. Since that day I've called them every day to see whats happening. Each call i make results in my being passed between three tiers of service reps. None of which tell me any info that has anything to do with the replacment of my device. I am repeatedly promised tracking info and or calls back from representatives from their RMA team. I haven't received any response.
Any advice out there? Similar experience?
Thanks for listening to me vent...
Sent from my MSM8996 for arm64 using XDA-Developers Legacy app
It took nearly two months to have a new (refurb) device back in my hands. My screen randomly died on my device and it took me 3 hours to even set up a ticket with HTC's abysmal "chat support" on their website. I was not satisfied with their support at all. I submitted a ticket on May 7th and didn't receive my new device till early July. Have you filed and received a ticket number? Try HTC Repair Tracking. Your ticket number/serial number should all be listed in your email if you filed. They are always going to try to repair your device and ship it back over sending you a new one. In fact, I'm fairly certain that the device I received is a refurbished device. My GPS doesn't lock ever (tried factory reset, GPS lock fix app, etc) and nothing worked and I noticed the power button is pushed in and mushy. Hey but at least the screen is operational, right?!
Just this morning I decided I'm going to unlock the bootloader and reflash the radio to try to get the GPS to work. I noticed this device came S-OFF directly from HTC's repair center. Great quality assurance. /s Definitely not going to file another RMA just to wait 2 more months.
All I can say is get a loaner phone if you can while you wait for your phone to be fixed, because it'll take months to get something back.
bacon612 said:
Hi everyone. Posting here to share my experience attempting to get a warranty replacement 10. Want to know if anyone is also having an issue.
At the beginning of july, i noticed that a 1cm horizontal strip across the top portion of my screen (where the volume rocker is) stopped working. I downloaded a digitizer test app to verify. Did an RUU to make sure it wasnt software related. It wasn't. So i reached out to HTC to start the rma process. I was told at the time that that there werent any replacement phones and had to wait 1-2 weeks. I then waited 2 weeks and called back. What pushed me over the edge was this past monday, i received a marketing email from HTC advertising discounted sale prices on the HTC 10. At this point, i had been waiting for 24 days to hear something from HTC about my RMA. The fact that they'd sell me a phone but had no replacements for me put me over the edge. Since that day I've called them every day to see whats happening. Each call i make results in my being passed between three tiers of service reps. None of which tell me any info that has anything to do with the replacment of my device. I am repeatedly promised tracking info and or calls back from representatives from their RMA team. I haven't received any response.
Any advice out there? Similar experience?
Thanks for listening to me vent...
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Not sure why they won't just try to replace the screen instead of trying to "find" you a replacement device. I don't have much advice to give though unfortunately.
Greckia, that free s-off is a blessing though. It would cost you 25$ otherwise since you're trying to flash radios.
Man...whats happening with this company? This is my fifth consecutive HTC phone over the course of 7 years. Really havent had an issue. I cant believe the experience that im having qith this replacement. Thanks for the replies, guys. Makes me feel a little better that im not the only one. Ill update this thread with the outcome.
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My experience is 100% oposite. I had a strange issue with my battery. Since there's no officiall HTC service in my country, I sent my phone to service center that's certified from HTC. First time they replaced the motherboard. Took a week to receive the phone, worked fine for 2 weeks, same issue accured. Took it back to service again, they replaced the battery. I got my phone back in 3 days. I contacted HTC Croatia in the mean time, they said that they are in contact with service center, and if my issue persists I should go to service and simply give them my ID, and I will get a replacement phone. After a week my issue came back. I contacted HTC again, they told me to go to service center and pick up my replacement phone. I asked if I could get a Carbon grey model (mine was Glacier silver because that was the only option at the time). Two days later, a message from HTC Croatia - go, and pick up your BRAND NEW Carbon grey HTC 10 at the service center.
So, it's really about your local HTC center
bacon612 said:
Hi everyone. Posting here to share my experience attempting to get a warranty replacement 10. Want to know if anyone is also having an issue.
At the beginning of july, i noticed that a 1cm horizontal strip across the top portion of my screen (where the volume rocker is) stopped working. I downloaded a digitizer test app to verify. Did an RUU to make sure it wasnt software related. It wasn't. So i reached out to HTC to start the rma process. I was told at the time that that there werent any replacement phones and had to wait 1-2 weeks. I then waited 2 weeks and called back. What pushed me over the edge was this past monday, i received a marketing email from HTC advertising discounted sale prices on the HTC 10. At this point, i had been waiting for 24 days to hear something from HTC about my RMA. The fact that they'd sell me a phone but had no replacements for me put me over the edge. Since that day I've called them every day to see whats happening. Each call i make results in my being passed between three tiers of service reps. None of which tell me any info that has anything to do with the replacment of my device. I am repeatedly promised tracking info and or calls back from representatives from their RMA team. I haven't received any response.
Any advice out there? Similar experience?
Thanks for listening to me vent...
Sent from my MSM8996 for arm64 using XDA-Developers Legacy app
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I can't help you with the RMA process but I may be able to help with your problem. One day, my HTC 10 had the same problem. A part of my screen (I think it was around 1cm thick) stopped working. I downloaded a digitizer app as well and I found out where my screen wasn't working. I started googling and I found a solution. With a quartz lighter you can make it work again (don't ask me why or how). I didn't have a quartz lighter so I used the igniter from the stove. I tried it a couple of times (and electrocuted myself because the housing of the HTC 10 is metal ), reset my phone and it worked again. Until now my screen works 100%. Just make sure the spark really hits the screen and try it a couple of times. You can also find a couple of videos on youtube about it: https://www.youtube.com/watch?v=VERfODYHX3g
Good luck and let me know if it worked for you!
bacon612 said:
Hi everyone. Posting here to share my experience attempting to get a warranty replacement 10. Want to know if anyone is also having an issue.
At the beginning of july, i noticed that a 1cm horizontal strip across the top portion of my screen (where the volume rocker is) stopped working. I downloaded a digitizer test app to verify. Did an RUU to make sure it wasnt software related. It wasn't. So i reached out to HTC to start the rma process. I was told at the time that that there werent any replacement phones and had to wait 1-2 weeks. I then waited 2 weeks and called back. What pushed me over the edge was this past monday, i received a marketing email from HTC advertising discounted sale prices on the HTC 10. At this point, i had been waiting for 24 days to hear something from HTC about my RMA. The fact that they'd sell me a phone but had no replacements for me put me over the edge. Since that day I've called them every day to see whats happening. Each call i make results in my being passed between three tiers of service reps. None of which tell me any info that has anything to do with the replacment of my device. I am repeatedly promised tracking info and or calls back from representatives from their RMA team. I haven't received any response.
Any advice out there? Similar experience?
Thanks for listening to me vent...
Sent from my MSM8996 for arm64 using XDA-Developers Legacy app
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I literally just went through the exact same issue, end of may, 3/8 wide strip across the volume rockers dead. Long story short, 8 weeks until i could get a new digitizer put in my phone (had to get from taiwan). And i made it a point to contact them every single day and remind them. I asked all the same questions as you, i just harped on them. I used a note 4 and x pure until i got my phone back. i was gonna drop on the 11, but no cdma support had me backing off. I hope you get yours back soon, but dont count on it...harass them, twitter, FB, any other platform you can, make your displeasure known.
Good Luck
Mcbbvb said:
I can't help you with the RMA process but I may be able to help with your problem. One day, my HTC 10 had the same problem. A part of my screen (I think it was around 1cm thick) stopped working. I downloaded a digitizer app as well and I found out where my screen wasn't working. I started googling and I found a solution. With a quartz lighter you can make it work again (don't ask me why or how). I didn't have a quartz lighter so I used the igniter from the stove. I tried it a couple of times (and electrocuted myself because the housing of the HTC 10 is metal[emoji14]), reset my phone and it worked again. Until now my screen works 100%. Just make sure the spark really hits the screen and try it a couple of times. You can also find a couple of videos on youtube about it: https://www.youtube.com/watch?v=VERfODYHX3g
Good luck and let me know if it worked for you!
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Omg this worked! You are my hero. Now i can cancel the rma. Incredible
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bacon612 said:
Omg this worked! You are my hero. Now i can cancel the rma. Incredible
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Feel good story of the year. Wow!
bacon612 said:
Omg this worked! You are my hero. Now i can cancel the rma. Incredible
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Awesome! Glad I could help so you can enjoy your HTC again!
Mcbbvb said:
Awesome! Glad I could help so you can enjoy your HTC again!
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Yes. I genuinely love my htc 10. I honestly wouldn't have taken an 11 if they offered me one.
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My RMA experience with my wife's HTC 10 was so painful I don't even want to rehash it. I saved all the four or more long chats I had with their support, though, in case I ever feel like going into detail about it. Right now I'm only using my 10 to play music via bluetooth from an SD card while in my car, while remote controlling it from my Pixel.
For my case HTC M7 this was the legacy htc one
My experience is I pass my phone to them due to camera purple tint issue.
And they keep tell me no stock for the lens and drag me for about 45 days and I got back my phone.
Unfortunately, when I received my phone and
I found one of the speaker is not working. I call HTC and their cs request me to send the phone back
and they drag me for another month for that.
So end up I wait for 2.5 months to take back my phone and I found they
make a tiny scratch on my HTC phone screen. It's really sad and hug disappointed to HTC.
and I swear I will never ever get a phone from HTC (I am a super loyal htc senses fans to htc before).
*ps - my case is HTC MALAYSIA
Join the club, been waiting 3 months for a replacement. My device is now out of warranty and the replacement they finally sent me a while ago has a defect I can't ignore so I'm trying to send it back for yet another replacement (hooray for waiting another 3 months while HTC happily takes my money) but the shipping label they provided 3 months ago is no longer working and they promised to send me a new one within 3 days but it's been almost 2 weeks now and I can't send this POS back. Filed dispute 2 months ago with bank and they credited me the full advance replacement fee and it looks like it's there to stay since the bank gave them 2 statement cycles to respond and my credit is still there. I've moved on to Samsung and so far they've been good with me. Since my credit appears to be permanent now, guess I'm keeping the replacement and my original device. Might either sell it or use it as a secondary travel phone. I will no longer purchase HTC products again. I've been with them since the Windows mobile days and they lost a very old and loyal customer. Might I add that I contacted the CEO and she didn't care to reply either. I remember back when Jason Mackenzie was president, he was very responsive and made sure sh1t got fixed if it got to the point where complaints were taken straight to him. Got my M8 fixed that way AND they provided a loaner phone as well. Times have changed.