Amazon is issuing refunds for some Galaxy Note 7 accessories
http://www.theverge.com/2016/10/12/13262538/samsung-galaxy-note-7-amazon-accessory-refunds
So I just got of the phone with amazon and although you are outside the return period they will give refunds once they have received the products back. So when you contact Amazon choose the "phone call" option as the means to communicate with amazon on the returns.
I did this and they were very helpful. The biggest PITA part was having to box everything up individually based on how it was ordered but free ship back and refunds coming.
When I referenced the Note 7 recall they knew immediately what I was talking about so +1 for Amazon customer service
I did have a rather difficult time finding an actual phone number to call as they want to solve the worlds issues via chat or FAQs.
Here is what I used if anyone else wants it
1-888-280-4331
I used the chat feature and they set up individual returns for each item. I asked to be able to put them all together in one box but it had to be separate.
I realized that they were charging shipping. The rep said he would adjust the refund to credit the shipping fee back as well.
billinaz said:
I used the chat feature and they set up individual returns for each item. I asked to be able to put them all together in one box but it had to be separate.
I realized that they were charging shipping. The rep said he would adjust the refund to credit the shipping fee back as well.
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Click to collapse
Same here. I have to pay $5 - $6 to refund a $10 case. Not worth the trouble
asolman said:
Same here. I have to pay $5 - $6 to refund a $10 case. Not worth the trouble
Click to expand...
Click to collapse
I got the $2 credit for a case, but one online chat changed all my returns to refund all the shipping.
The trouble was minimal. Print a label, drop the item in an envelope and drop it off.
They sent me prepaid labels. I was told to put all items (4 separate returns in one box) Put 4 separate labels on the box drop off at a USP location. I am doing that today, I will follow up when I get my credits.
Here's what I did.
1)Ask for the labels, explain that these are N7 items and it was out of your control
2) Ship them
3)You'll see that you're charged $6 for shipping
4)Chat with customer service after and ask them refund the shipping charges.
4) They will say yes and you'll get confirmation.
QED.
Wow, this is great to know. Thank you guys. I purchased a glass screen protector that broke trying to get off the phone and I threw it away, I'll probably be out of luck with that one, but maybe I'll ask them about it.
Samsung is going to let me keep the accessories and refund my money. I bought the led case and the clear case from the Samsung website with a coupon I had.
I will most likely sell both cases as a bundle on ebay or craiglist for cheap.
Related
The official samsung carrying cover/case for GT-P7510 (slim 10.1) is finally out of back order. The part # is EFC-1B1NBEGSTA
Use this coupon code for 30% discount (hurry while it's still working!):
GOOGLEIO2011
Place your order if you want one (I registered my tab on samsung.com) :
https://www.samsung.com/us/mobile/galaxy-tab-wifi-only-accessories/EFC-1B1NBEGSTA-reviews
damn and of coarse everything else(now including the charging cable) is still back ordered
Couldn't resist 30% off.
cary328is said:
The official samsung carrying cover/case for GT-P7510 (slim 10.1) is finally out of back order. The part # is EFC-1B1NBEGSTA
Use this coupon code for 30% discount (hurry while it's still working!):
GOOGLEIO2011
Place your order if you want one (I registered my tab on samsung.com) :
https://www.samsung.com/us/mobile/galaxy-tab-wifi-only-accessories/EFC-1B1NBEGSTA-reviews
Click to expand...
Click to collapse
You do know there's an entire thread entitled "Cases for the 10.1" that's got pages and pages of user reviews, various store stock\availability, coupon codes, and actual product reviews and photos, right?
Thanks... this is better than searching for the coupon.
You should add coupon in your title, while its still working.
I cant remember the last time I had such a hard time navigating to an accessories page.
Tablet leads to stupid mobile version and desktop site has no hierarchy.
EFC-1B1NBEGSTA CARRYING COVER CASE
sub total: $125.97
estimated shipping cost*: $0.00
estimated sales tax*: $10.55
estimated total*: $136.52
EFC-1B1NBEGSTA MSRP $59.99 (Coupon Discount). You saved $54.00!
Ordered in California...got three (other io attendees) to get free one day shipping.
Link not working on is it just gone already?
Edit: Nevermind, found it here instead.
http://www.samsung.com/us/mobile/galaxy-tab-accessories
Ravynmagi said:
Link not working on is it just gone already?
Click to expand...
Click to collapse
http://www.samsung.com/us/mobile/galaxy-tab-accessories/EFC-1B1NBEGSTA works fine. Then click on the "shop" button.
Thanks for the code! It sucks that there's tax ($4)... I am not going to return/sell my belkin slim case..
EDIT: The code didn't work. I am getting charged the full price. I called Samsung and cancelled the order. They said that the GOOGLEIO2011 is invalid.
redrecordplayer said:
Thanks for the code! It sucks that there's tax ($4)... I am not going to return/sell my belkin slim case..
EDIT: The code didn't work. I am getting charged the full price. I called Samsung and cancelled the order. They said that the GOOGLEIO2011 is invalid.
Click to expand...
Click to collapse
I assume if you call them that is what they will tell you because it shouldn't still be working however I just tried it and it still worked fine. Just returned my Belkin and cancelled 2 backorders from BB and Provantage.
It was working on the form initially, but the final invoice did not reflect any discounts. This made me call Samsung to cancel the order.
just tried it again and it worked.
redrecordplayer said:
Thanks for the code! It sucks that there's tax ($4)... I am not going to return/sell my belkin slim case..
EDIT: The code didn't work. I am getting charged the full price. I called Samsung and cancelled the order. They said that the GOOGLEIO2011 is invalid.
Click to expand...
Click to collapse
did it appear as you were being discounted on the order before you placed it? I just checked now and it still discounts it
Just ordered mine and got the discount.
NyPlaya513 said:
did it appear as you were being discounted on the order before you placed it? I just checked now and it still discounts it
Click to expand...
Click to collapse
Yes, it did. I even took a screenshot just in case Samsung doesn't cancel the charge I can dispute it with my bank. The image is at my work computer though...
it does seem to be working until I hit the submit order button. I don't want to reorder and try that coupon again till I know the other one has been canceled.
You know what, I wonder if it is because I didn't do a guest checkout.. I have an existing account with Samsung...
Got my discount, had to cancel back order with tiger direct but its cool, thank you.
Just ordered using the code and it still work.
Sent from my GT-P7510 using Tapatalk
mine will be here wednesday! I've now bought 3 cases
Sent from my GT-P7510 using XDA Premium App
I reordered again and this time with the coupon working. I found the problem too, the form resets the coupon on on the second page where you type in your credit card info... I probably didn't notice it the first time. Now I gotta make sure I don't get two book cases in the mail!
Seeing if anyone has experience with this. Selling my incredible 2 on eBay within US only via PayPal payment. When I looked up selling to other countries I saw a bunch of complaints that buyers were scaming by receiving the phone and then filing no receipt claim with PayPal and getting their money back completely screwing the seller. This was even with delivery confirmation, but not signature verification. This made me cautious still for a US sale.
So question is- should I only ship via UPS or fedex with a mandatory "Signature Verification" when shipping a phone valued at $200-250? More Costly shipping To prevent a charge back scam..
Thanks for any insight!
Sent from my GalaxyNexus using xda premium
marcg611 said:
Seeing if anyone has experience with this. Selling my incredible 2 on eBay within US only via PayPal payment. When I looked up selling to other countries I saw a bunch of complaints that buyers were scaming by receiving the phone and then filing no receipt claim with PayPal and getting their money back completely screwing the seller. This was even with delivery confirmation, but not signature verification. This made me cautious still for a US sale.
So question is- should I only ship via UPS or fedex with a mandatory "Signature Verification" when shipping a phone valued at $200-250? More Costly shipping To prevent a charge back scam..
Thanks for any insight!
Sent from my GalaxyNexus using xda premium
Click to expand...
Click to collapse
1. Ensure Good feedback
2. Ensure you are seller protected
3. Ensure you make a note of the IMEI/Serial in case you need to get it barred (not sure if it will bar it internationally but worth doing still)
4. Package the item taking photographs at every stage, so in case there is a claim, you have proof you packed it
5. Post via signed and tracked delivery with the relevant amount of insurance for the package! (don't skimp on this or you'll get done over by paypal in case of a dispute)
6. What ever you do, don't lost the receipt and tracking number!
Hope that helps
My Samsung vibrant auction is ending today and i made sure I wrote " no international shipping".. also, NEVER ship the product until you receive the money on your PayPal account by going to there website, don't look at just the emails because people fake those... Mike is selling for 220.. I will ship with USPS priority with a signature confirmation...
I have only used USPS without any issues. And you can fill out and print the mailing label from within Ebay.
Why did you post this topic twice in two different forums
Sent by me, for me and i love you
I got a Verizon HTC One by auction from ebay and the seller claimed it is brand new.Everything looks like it is new but there is a defect on the screen.Looks like a purple blemish and it doesn't seem like a dead pixel or something since I can see the defect even when the phone is powered off.The seller said he got it from craigslist and I contact Verizon and HTC and looks like they only take care of the phones sold by them.Any suggestions?
Thanks in advance.
fix for you
You aren't stuck with this. eBay has a money-back program that you reach thru their Resolution Center.
Quote from eBay:
What is the eBay Money Back Guarantee?
We guarantee that you will get the item you ordered or get your money back. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. You can go to the Resolution Center and contact the seller. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. If return shipping is not payable by seller in accordance with the seller’s return policy, return shipping costs are the buyer’s responsibility.
michaelbsheldon said:
You aren't stuck with this. eBay has a money-back program that you reach thru their Resolution Center.
Quote from eBay:
What is the eBay Money Back Guarantee?
We guarantee that you will get the item you ordered or get your money back. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. You can go to the Resolution Center and contact the seller. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. If return shipping is not payable by seller in accordance with the seller’s return policy, return shipping costs are the buyer’s responsibility.
Click to expand...
Click to collapse
Yeah I'm aware of this.However it looks like it is a manufacturing defect.The seller just claims it is brand new and I guess new device could have defects so it's not the seller to blame I guess.The seller should be an individual though,not a company or something like that.
yes, but
He sold it to you and is obligated to send exactly what was described, not a reject.
And he's likely in a better position to get it replaced than you.
No shame to say you didn't get what you expected and would like a refund.
michaelbsheldon said:
He sold it to you and is obligated to send exactly what was described, not a reject.
And he's likely in a better position to get it replaced than you.
No shame to say you didn't get what you expected and would like a refund.
Click to expand...
Click to collapse
Thanks for your help.I sent the seller a message asking if I can just return it.Hope he agrees then there's no need to ask ebay get into this.
michaelbsheldon said:
He sold it to you and is obligated to send exactly what was described, not a reject.
And he's likely in a better position to get it replaced than you.
No shame to say you didn't get what you expected and would like a refund.
Click to expand...
Click to collapse
The seller refused to accept the return stating that he claimed no return on his listing.Looks like I have to ask eBay to step in.Do you think I have a chance to win this?
anderssonyang said:
The seller refused to accept the return stating that he claimed no return on his listing.Looks like I have to ask eBay to step in.Do you think I have a chance to win this?
Click to expand...
Click to collapse
If it's not as described yes.
Sent from my HTC6600LVW using Tapatalk
dottat said:
If it's not as described yes.
Sent from my HTC6600LVW using Tapatalk
Click to expand...
Click to collapse
+1 I buy and sell on eBay daily and I can assure you will get your money back. I also recommend paying with PayPal to add an "extra layer of protection".
next
My cynical take: he bought it from a shady Craigslist seller, discovered the flaw, then turned around and sold it on eBay with no returns.
Even though he specified No Returns, eBay will still open a case if the item is not As Described.
You can explain to eBay that you did not get a New item as was posted by the Seller because there is a flaw.
Clearly describe flaw. Document it well with multiple pictures from several angles.
No fight or argument here; just you saying you'd like to return it because of the undisclosed flaw. Then let eBay decide it.
This happened to me and after a week or so, I was refunded thru Paypal and returned it to Seller's address.
dottat said:
If it's not as described yes.
Sent from my HTC6600LVW using Tapatalk
Click to expand...
Click to collapse
Thanks for the reply.He always emphasizes that it is factory sealed phone and there is no way for him to check if there's defect but actually if you own a One you know the box is not sealed and anyone can open the box and take the phone out.The plastic wrap can also stick multiple times.He just put brand new on his listing and he said he sold me exactly what the listing said.He even said my request is "ridiculous"now I'm done arguing with him.Just wait until Friday to ask ebay step in.
Chilidog said:
+1 I buy and sell on eBay daily and I can assure you will get your money back. I also recommend paying with PayPal to add an "extra layer of protection".
Click to expand...
Click to collapse
I guess if you purchased through ebay you have to pay with paypal right?Anyway I paid with paypal and hope everything goes well after ebay steps in.This seller looks good at first but starts to get ridiculous after I told him about the defect.Now I think he just put no return on his listing trying to avoid this kind of problem.
anderssonyang said:
I guess if you purchased through ebay you have to pay with paypal right?Anyway I paid with paypal and hope everything goes well after ebay steps in.This seller looks good at first but starts to get ridiculous after I told him about the defect.Now I think he just put no return on his listing trying to avoid this kind of problem.
Click to expand...
Click to collapse
PayPal is usually the only payment option but not always.. Anyways eBay will get it all sorted out for you.
michaelbsheldon said:
My cynical take: he bought it from a shady Craigslist seller, discovered the flaw, then turned around and sold it on eBay with no returns.
Even though he specified No Returns, eBay will still open a case if the item is not As Described.
You can explain to eBay that you did not get a New item as was posted by the Seller because there is a flaw.
Clearly describe flaw. Document it well with multiple pictures from several angles.
No fight or argument here; just you saying you'd like to return it because of the undisclosed flaw. Then let eBay decide it.
This happened to me and after a week or so, I was refunded thru Paypal and returned it to Seller's address.
Click to expand...
Click to collapse
Now I feel the same way as yours.He replied several times stating that it is a factory sealed phone and he can't check if anything is wrong and since I powered on the device,it becomes an used phone.Actually the box is not sealed and anyone can take the phone out and power it on.He even blame me about this saying I could make the defect myself.Reminds me of rude sellers back in China on taobao years ago.
Again,thanks very much for your help.
Chilidog said:
PayPal is usually the only payment option but not always.. Anyways eBay will get it all sorted out for you.
Click to expand...
Click to collapse
Hope so.Made a lot of purchases on ebay and got no problem at all.This one is the first time and the seller is unbelievable.
Thanks for your reply.
anderssonyang said:
Hope so.Made a lot of purchases on ebay and got no problem at all.This one is the first time and the seller is unbelievable.
Thanks for your reply.
Click to expand...
Click to collapse
Make sure that you're sending him message through the e-bay page and not personal e-mail. This way you'll have a "paper" trail showing paypal/ebay all of the sellers BS and how rude he is to you. If all else fails you can contact your bank and they will forcefully reverse the transaction and get you back the money. I would use that as a last resort after trying paypal/ebay.
zetsumeikuro said:
Make sure that you're sending him message through the e-bay page and not personal e-mail. This way you'll have a "paper" trail showing paypal/ebay all of the sellers BS and how rude he is to you. If all else fails you can contact your bank and they will forcefully reverse the transaction and get you back the money. I would use that as a last resort after trying paypal/ebay.
Click to expand...
Click to collapse
Thanks for your advice. I did contact him through eBay and they should have all the records.I think my request is pretty reasonable and hope I won't need to contact my bank.
From tapatalk on my Moto X
I had actually ordered yesterday direct from Samsung which was giving $350 trade in for the same phone plus $70 for accessories. I just checked my Tmo app and saw this new Promo so I cancelled the Samsung order and put the order in with TMO which is giving the trade in values for purchase of a variety of the new Samsung phones. They charged $88 for taxes and upgrade fee, then give me a $125 credit when the old phone is returned and $375 in monthly bill credits. The bottom line is that I make $37 up from TMO and then have to pay $15 a month for 24 months.
You may or may not be able to use Insider code type 3 from TMO. $200 rebate.
Rakuten is showing a ("up to") 10% rebate on samsung.com.
snowkilts said:
Rakuten is showing a ("up to") 10% rebate on samsung.com.
Click to expand...
Click to collapse
It's only 3% for mobile. But they will match the BestBuy or others price of $100 less.. Ask for it over chat before you checkout...
bkdodger said:
It's only 3% for mobile. But they will match the BestBuy or others price of $100 less.. Ask for it over chat before you checkout...
Click to expand...
Click to collapse
Didn't work for me. Samsung chat said I had to call a phone number for price matching, then the person on the phone said they don't price match.
snowkilts said:
Didn't work for me. Samsung chat said I had to call a phone number for price matching, then the person on the phone said they don't price match.
Click to expand...
Click to collapse
Find out Amazon is 100$ cheaper. I just live chatted with samsung and they rapidly promised to refund me 100$... (I'm in US
snowkilts said:
Didn't work for me. Samsung chat said I had to call a phone number for price matching, then the person on the phone said they don't price match.
Click to expand...
Click to collapse
No way! That rep knew nothing don't give up on it.. Plus if you cancel the order it will ask on it why if you choose better price and name place where you see it cheaper they will offer discount to keep order.. We have done it on other phone orders
counotott said:
Find out Amazon is 100$ cheaper. I just live chatted with samsung and they rapidly promised to refund me 100$... (I'm in US
Click to expand...
Click to collapse
Awesome... Good to hear.. Also check prices guys I know they change at different places I think BB went back up fromy posting...
bkdodger said:
No way! That rep knew nothing don't give up on it.. Plus if you cancel the order it will ask on it why if you choose better price and name place where you see it cheaper they will offer discount to keep order.. We have done it on other phone orders Awesome... Good to hear.. Also check prices guys I know they change at different places I think BB went back up fromy posting...
Click to expand...
Click to collapse
UPDATE: I MAY be getting the price match after all, but its not worth the drama.
A second person on chat told me they were 110% sure they were doing price matching, but you have to order first, then get the match. I went ahead and ordered and called yesterday to get the match, but they said they couldn't see it in their system yet, try later.
Called again today and was told I had to wait until the order was shipped to get the match. Spent about 20 min on the phone with them with nonsense.
After the call I decided to just cancel and buy from Amazon. Samsung's website then offered me 10% off to keep the order, so I said ok (credit applied after shipping). Theoretically I can still call when it ships and get the full price match.
Suggestions to avoid the drama:
1) buy from Samsung for $700, get 3% back from Rakuten, plus $70 instant credit on samsung.com, then cancel the order and accept the 10% rebate, OR
2) buy from Amazon for $600.
snowkilts said:
UPDATE: I MAY be getting the price match after all, but its not worth the drama.
A second person on chat told me they were 110% sure they were doing price matching, but you have to order first, then get the match. I went ahead and ordered and called yesterday to get the match, but they said they couldn't see it in their system yet, try later.
Called again today and was told I had to wait until the order was shipped to get the match. Spent about 20 min on the phone with them with nonsense.
After the call I decided to just cancel and buy from Amazon. Samsung's website then offered me 10% off to keep the order, so I said ok (credit applied after shipping). Theoretically I can still call when it ships and get the full price match.
Suggestions to avoid the drama:
1) buy from Samsung for $700, get 3% back from Rakuten, plus $70 instant credit on samsung.com, then cancel the order and accept the 10% rebate, OR
2) buy from Amazon for $600.
Click to expand...
Click to collapse
I'd rather buy from Samsung that's just me... I did the cancel thing after order on my fold 2 and got $100 back credited when they charged me for order once it shipped...if going that way you would usually get email telling you of the credit you will get at shipping... I would still chat them for the full $100 match... Don't know why they giving you such hard time... Ughhh sorry to hear it..
When I cancelled my order with Samsung it just cancelled and I was not offered any discount to continue with the purchase. Samsung was offering $350 trade in for the S9 plus $70 for accessories, which I generally find to be quite expensive at Samsung. So the $500 trade in from TMO gave me $80 more than I would have received from Samsung. Although I also like to buy direct from Samsung, I felt a little burned by them when they dropped the price of the Note 20 Ultra by $200 just three weeks after it was delivered.
When I ordered mine, Samsung told me I had to wait until it shipped. I traded in an iPhone 11 Pro, which took the phone down to $55.00 US. After it shipped I messaged them back, and they told me they couldn't refund more than I paid, so they gave me a $110.00 Samsung Credit code within about 2 hours.
snowkilts said:
UPDATE: I MAY be getting the price match after all, but its not worth the drama.
Click to expand...
Click to collapse
SECOND UPDATE: I ended up getting both the 10% ($70) rebate for not cancelling AND the $100 price match, so yay me, I guess. So my final out the door price from Samsung was $530 USD (plus tax). That included the $70 credit at the Samsung store, which I used to buy a case and their little discount fitbit. I also got a 2% rebate from Rakuten and 1.5% from my credit card (Capitol One).
Traded in my OnePlus 6t for $500 trade in discount at T-mobile. Will pay about $9/mth for 2yrs
Once you realize that this device gets left out of their beta program, and their monthly updates. It doesn't looks as nice as it seems. October security patch was launched for all S20 devices, except the S20 FE. Beta program is the same, all S20 family devices except S20 FE. Not so appealing now.
So I finally ordered the S20FE 5G from Samsung US. Best deal in my opinion.
0. Sign up bonus on Rakuten and get$30 credit before ordering https://www.rakuten.com/r/88SALE
1. Preorder Phone -$699 https://www.samsung.com/us/mobile/g...d-sm-g781uzbmxaa/?skipDevice=galaxy-s20-fe-5g
(Unlocked) 6GB/128GB model number is
SM-G781UZBMXAA which is same model as Amazon
You are right
It is 6GB. It's right there stated on this page under the "AP and RAM" section
https://www.samsung.com/us/mobile/galaxy-s20-5g/s20-fe-5g/
The model number they are selling here matches the Amazon model and thus Amazon's 8GB is wrong too.
2. Use the Samsung $70 credit to get Galaxy Fit2 + Phone Silicon Cover free
3. Use Promo Code "ref-6njtsf" Get 5% off $35. Max discount is $100 depending on the phone.
4. Place order.
5. Once order is submitted, go back into order details and cancel the phone item. You will be asked reason and select Cheaper elsewhere - Amazon. You will then be offered 10% discount! Accept the offer!
My Samsung total cost came to $598.49! Difference from Amazon is that you get the free Fit2 and silicon cover.
Note the 10% discount will be refunded to your credit card after a few days.
sadly I missed all of the promo. However, I used education program to get 35$ off, and bought it. Few days latter.. finding out Amazon is 100$ less, so I live chatted with Samsung and asked for a price match and they promised to refund 100$ to my card lol...
Thus, I bought the phone at $564 with free stuff.. (without the tax
imagine I had 30$ credits.. might took it at price of $534
Just to update, the US pre order from Samsung is a 6GB. It's right there stated on this page under the "AP and RAM" section
https://www.samsung.com/us/mobile/galaxy-s20-5g/s20-fe-5g/
The model number they are selling here matches the Amazon model and thus Amazon's 8GB is wrong too.
Looks like OP missed most important Price Match step, chat with agent to get a $100 discount code by asking price match to Amazon or Best Buy.
Also, you are welcome use my code ref-baz8ka to get additional 5% discount.
Thanks,
Neither one of the referral code are working for me
Here is another code ref-x73yfo, works for me just now.
Direct Link if code doesn't works
I got $100 off from Amazon, then another $100 off for applying for their credit card. $540 after tax.
I got the $200 off a new 5g phone from T-Mobile with an insider code. I am gonna keep my OnePlus 7 Pro incase I don't like the S20FE.
I signed up for the education discount. That brought the price down to $647.00. That was a 7.50% discount.
I confirmed that price and processed the order.
Next, I went to "My Orders" and clicked cancel. I chose the option for "found better price" and got a 10% discount on the site immediately. They took 10% off the original price ($699), not the discounted price. That brought the price to $576.00, before tax.
Expedited shipping is free.