Basically losing an upgrade? - Verizon Note 7 Questions & Answers

So basically, if we go an exchange it for an S7 Edge, we are essentially screwed until we have that paid off and cannot get the new note, or whatever Phone they have with a stylus when it comes out. This is mainly the reason why im keeping my note 7, until something goes wrong with it. Its yet to get hit, and im constantly monitoring it. If they say we can upgrade early like we could've with this one, Id be all over it. Until then, kiss my ass Verizon and Samsung

taz1458 said:
So basically, if we go an exchange it for an S7 Edge, we are essentially screwed until we have that paid off and cannot get the new note, or whatever Phone they have with a stylus when it comes out. This is mainly the reason why im keeping my note 7, until something goes wrong with it. Its yet to get hit, and im constantly monitoring it. If they say we can upgrade early like we could've with this one, Id be all over it. Until then, kiss my ass Verizon and Samsung
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I agree...its all one big cluster f*** and the consumers are getting screwed once again.

GolfMan90 said:
I agree...its all one big cluster f*** and the consumers are getting screwed once again.
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And its exactly why im keeping it until other wise. Verizon tried screwing me on my Unlimited data, even though i didnt use the upgrade on the Unlimited line. Not happening again.

taz1458 said:
And its exactly why im keeping it until other wise. Versions tried screwing me on my Unlimited data, even though i didnt use the upgrade on the Unlimited line. Not happening again.
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It should be unlimited anyway imo. Just another way for them to make more money. I'm going back to the iPhone myself....RIP Note 7

This is what I'm concerned about too. I don't want to use my upgrade to downgrade to an older phone. Maybe we could convince them to just let us use the S7 edge temporarily and keep our upgrade and use it when the s8 or another note comes out?

Meeee Tooooo!

They aren't leaving me much choice.... I'm about to place the order for the S7E walking into a local store to at least look at the demo first..

Not only are we losing an upgrade but we are also forced to purchase 2 devices within a year (replacement to Note) and whatever the next upgrade is. Not pleased with this scenario as I had waited through the S6, Note 5, and S7 for a device I wanted. My S4 is barely hanging on so that isn't an option either. Not happy.

This is the reason I'm going with the Pixel XL 128 gig. It's the best new phone out. The S7E is a viable option, but I sold mine to get the Note, so I am not wasting an upgrade. Iphone isn't an option for me

I was thinking about calling Samsung today to vent and see if I could get them to send me a free s7e then I wouldn't have to go through Verizon and use my upgrade.

I've been in touch with Tami Erwin's (VP of Verizon Wireless) executive office and I've complained about this very issue. Essentially losing an upgrade for a device like the S7 Edge, as it's not my first choice (the Note7 was) and it's now 7 months old and does not qualify for the annual upgrade anymore. It seems Samsung and Verizon have stopped that with Samsung smartphones now. So to me the closest experience to the Note7 is the S7 Edge, but it's quite a bit older and my second choice. They are supposedly looking into changing this and might let people keep their upgrades. I'd suggest the more who call in and complain to the executive office, the better chance we have of getting to keep our upgrades for the S8 or next Galaxy after that in the fall.
(800) 779-2067 Verizon Wireless Executive Office

I just spoke with a Verizon rep (via online chat). According to her, we are still eligible for the annual upgrade program after exchanging the Note7; however, the annual upgrade date will be from the date the new device is activated NOT the date we purchased the Note7. - This makes sense, as one of the stipulations of the annual upgrade agreement was that 50% of the device (Note7) had been paid off. On that note, she also confirmed that any device received in exchange for the Note7 can be upgraded prior to the one-year-mark, as long as it has been activated and has been in use for 30 days, and 50% of the balance has been paid off.
I feel a lot better knowing that if I downgrade to the S7 Edge, I can pay an extra sixty bucks come August and still preorder the Note8 (assuming there will be one).

I love this device too much. I will not use my upgrade to downgrade. Device is too perfect. If it goes, so do I. I designed a special headband to hold the note 7 firmly against my forehead while I sleep so if it explodes we both leave together.

Justinphxaz said:
I've been in touch with Tami Erwin's (VP of Verizon Wireless) executive office and I've complained about this very issue. Essentially losing an upgrade for a device like the S7 Edge, as it's not my first choice (the Note7 was) and it's now 7 months old and does not qualify for the annual upgrade anymore. It seems Samsung and Verizon have stopped that with Samsung smartphones now. So to me the closest experience to the Note7 is the S7 Edge, but it's quite a bit older and my second choice. They are supposedly looking into changing this and might let people keep their upgrades. I'd suggest the more who call in and complain to the executive office, the better chance we have of getting to keep our upgrades for the S8 or next Galaxy after that in the fall.
(800) 779-2067 Verizon Wireless Executive Office
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What response did they provide? I feel the same way. I have to downgrade to a device I don't want and is now "old" from the device I waited several cycles for. I'm not pleased with having to downgrade and lose an upgrade due to faults not my own.

Yeah this is bad. We need to put our heads together and figure out a loophole or something. Goal is to obviously keep our upgrade available for when the s8 or new note comes out. Or preferably, keep the note 7 until s8 or new note then get refund and upgrade to new device but if they really set a recall deadline it kinda screws that plan...

The annual upgrade stopped for people who bought phones after 9/10/16. Had to buy a s7 prior to that date to be able to upgrade at the 50% mark

atbjr said:
The annual upgrade stopped for people who bought phones after 9/10/16. Had to buy a s7 prior to that date to be able to upgrade at the 50% mark
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Correct... And a lot of us bought our original Note 7 on or before 8/19/16... So wouldn't the logical thing to do be: let the people who exchange the Note 7 for an S7 or S7E be grandfathered into the yearly Samsung upgrade so long as the Note 7 was purchased prior to 9/10/16?
There is a difference between the standard Verizon one year upgrade and the Samsung specific yearly upgrade, isn't it? I'm under the assumption that the Samsung specific one matches half of your paid cost so long as you've got half already paid on it, to effectively wipe the balance so you can upgrade to a newer Samsung without continuing to pay the other half on the first. But I may be totally misinformed on that.

JinxtPhoto said:
Correct... And a lot of us bought our original Note 7 on or before 8/19/16... So wouldn't the logical thing to do be: let the people who exchange the Note 7 for an S7 or S7E be grandfathered into the yearly Samsung upgrade so long as the Note 7 was purchased prior to 9/10/16?
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Per my discussion with Verizon (see attached screen shot), this is what they're doing.
Sent from my Samsung Galaxy Note7 using XDA Labs

raneym305 said:
Per my discussion with Verizon (see attached screen shot), this is what they're doing.
Sent from my Samsung Galaxy Note7 using XDA Labs
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well its great that "Jessica" thinks we can upgrade but unfortunately this is not an official position yet and many verizon representatives have stated the opposite so this is till a crapshow.

That looks like the standard upgrade policy, going into effect at the date of the replacement's activation instead of the original Note 7 purchase date. That's not the Samsung yearly upgrade promotion. Unless you're on a grandfathered plan, Verizon always allows upgrades after 30 days if half the phone is paid off, it's the trade in value that changes depending on whether you're on the standard upgrade path or the Samsung Yearly.

Related

AT&T Note Edge Pre-Order is live

I just ordered mine in Charcoal, but White seems to be available, after it was said to be coming later. I have a tentative ship date of 11/13.
Sent from my Samsung Galaxy Note 3.
I'm still hold it not ordering the Note 4 to see Note Edge. Now i'm not sure if $100 extra worth it for the small curve screen. Stop by couple ATT store today but none of them have the Note Edge display model
Also kind of waiting for the ATT Note 4 to have root
When both phones were announced the Edge appealed to me because it was so different. I decided against it for a couple of reasons.
Price. It's the same as the Note 4 so you're literally paying for the "edge."
Awkwardness. Cases, docks, covers, and GPS mounts are going to be odd and not optimized for the display. I use a car mount and can imagine how goofy the Edge will look in it.
Updates. Samsung has terrible track record of updating their "limited availability" devices; even worse than their mainstream devices. Add AT&T to the mix and it's scary.
Software. There's a nifty API developers can take advantage of to maximize the Edge's "edge." How many will with so few sold? And regular apps are going to look funny on an unbalanced display - "flat" on the left side, "shiny curved black border" on the right.
People should buy what makes them happy but, for me, this is the first time in my mobile device purchase history I went practical (Note 4) over intriguing (Edge).
BarryH_GEG said:
When both phones were announced the Edge appealed to me because it was so different. I decided against it for a couple of reasons.
Price. It's the same as the Note 4 so you're literally paying for the "edge."
Awkwardness. Cases, docks, covers, and GPS mounts are going to be odd and not optimized for the display. I use a car mount and can imagine how goofy the Edge will look in it.
Updates. Samsung has terrible track record of updating their "limited availability" devices; even worse than their mainstream devices. Add AT&T to the mix and it's scary.
Software. There's a nifty API developers can take advantage of to maximize the Edge's "edge." How many will with so few sold? And regular apps are going to look funny on an unbalanced display - "flat" on the left side, "shiny curved black border" on the right.
People should buy what makes them happy but, for me, this is the first time in my mobile device purchase history I went practical (Note 4) over intriguing (Edge).
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Wholeheartedly agree! I was so psyched to learn about it at first but upon reading about the device, all of your points quickly became apparent to me as well. One thing DEFINITELY worth mentioning is the different materials used, plastic-based over metal-based was the biggest drawback to me. I believe originally it was $50 more as well.
I'll probably trade my note 4 plus boot off for one
BarryH_GEG said:
When both phones were announced the Edge appealed to me because it was so different. I decided against it for a couple of reasons.
Price. It's the same as the Note 4 so you're literally paying for the "edge."
Awkwardness. Cases, docks, covers, and GPS mounts are going to be odd and not optimized for the display. I use a car mount and can imagine how goofy the Edge will look in it.
Updates. Samsung has terrible track record of updating their "limited availability" devices; even worse than their mainstream devices. Add AT&T to the mix and it's scary.
Software. There's a nifty API developers can take advantage of to maximize the Edge's "edge." How many will with so few sold? And regular apps are going to look funny on an unbalanced display - "flat" on the left side, "shiny curved black border" on the right.
People should buy what makes them happy but, for me, this is the first time in my mobile device purchase history I went practical (Note 4) over intriguing (Edge).
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I totally agree with you. I'm getting one, but it's foolish not to consider all of your points before deciding if this is for you. I have had the first 3 Notes and honestly the Note 4 did not excite me. The 2 phones that excite me are the Edge and the Nexus 6. But I can't live with a 64gb phone with no removable battery and no card support. So that leaves the Edge. I'm keeping my Note 3 and trying out the Edge. If it doesn't work out, I'll trade it or return it.
All stock is sold out online.
Hardcore73 said:
All stock is sold out online.
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There probably wasn't much there to begin with. It's more likely "limited supply" rather than "massive demand" that led to a sell out.
I wonder if AT&T will let people trade in the Note 4 for the Note Edge???
matrix2004 said:
I wonder if AT&T will let people trade in the Note 4 for the Note Edge???
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As long as the phone is in their system then you should be able to trade it in.
matrix2004 said:
I wonder if AT&T will let people trade in the Note 4 for the Note Edge???
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I'm still a bit unsure if I will like the Note Edge, but I figured I would try it. In the store they said I could trade in my online purchased Edge in store for the Note 4 if its within the 14 days for a $35.00 restocking fee. So if it's been within 14 days I don't see the issue.
And if your on AT&T next, you could probably pay out the remainder if you've had it longer then 14 days, and upgrade with nothing down but taxes.
My note edge will be here on the 23rd or maybe sooner can't wait for this awesome device.
If you pay the remaining amount for the Note 4, then wouldn't the trade in value be maximum $300 from AT&T?
MarsVoltron said:
I'm still a bit unsure if I will like the Note Edge, but I figured I would try it. In the store they said I could trade in my online purchased Edge in store for the Note 4 if its within the 14 days for a $35.00 restocking fee. So if it's been within 14 days I don't see the issue.
And if your on AT&T next, you could probably pay out the remainder if you've had it longer then 14 days, and upgrade with nothing down but taxes.
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arjun90 said:
If you pay the remaining amount for the Note 4, then wouldn't the trade in value be maximum $300 from AT&T?
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If you pay the remained and then upgrade, you do not give them back the Note 4, you would then go sell the Note 4 and cut your losses I guess is what he is saying. I am within my 14 days by a lot still so personally I am thinking about going in and giving them this Note 4 back , eating the 35 dollar restock fee and then getting a N6 and paying 8 dollars less a month. My reasoning is just I cannot have an Android device without root.
You might as well purchase the device for the Retail price
whoamanwtf said:
If you pay the remained and then upgrade, you do not give them back the Note 4, you would then go sell the Note 4 and cut your losses I guess is what he is saying. I am within my 14 days by a lot still so personally I am thinking about going in and giving them this Note 4 back , eating the 35 dollar restock fee and then getting a N6 and paying 8 dollars less a month. My reasoning is just I cannot have an Android device without root.
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really ? it looks odd , geeks like me will love it
I can handle the extra lag going from Nexus 5 to touchwiz but I had to return my edge because of the lag opening folders/apps from the edge panel. It drove me freaking nuts.
Just ordered mine from ATT today, should be here sometime this week, excited! Like someone said before, I got it because it's different, smartphones are all getting to be about the same these days, and my rooted Note 2 was still working well for me, did everything I wanted and needed, really had no incentive to upgrade until I saw the Edge!
Just got my Edge in the mail today! But not opening it til Christmas. For one, I feel bad having a new phone while my wife still has a old one (ill be getting her a iPhone 6) and for two, im probably get nothing for Christmas, this will be my only present

Worth upgrading to note 7

Hey
So I have tmobile jump on demand, got the s7 edge like 4 months ago and it's a beast of a phone. Wondering what your guys opinion is if it's worth getting the note 7
Sadly I don't think it's much of an upgrade from s7 edge
But i still couldn't resist pre ordering it. I have the s7 edge will let it go to my Mrs and sell her s6 edge plus
Still can't wait till it gets delivered lol
Sent from my SM-N930F using XDA-Developers mobile app
If you have JOD, why wouldn't you do it? T-Mobile will do it for $70. I have one more JOD, for this year, and I'll probably do it once more. I love the S7 edge and getting a new Note 7 @ $900 for so little means I'll love this one too.
Dartin Bout said:
If you have JOD, why wouldn't you do it? T-Mobile will do it for $70. I have one more JOD, for this year, and I'll probably do it once more. I love the S7 edge and getting a new Note 7 @ $900 for so little means I'll love this one too.
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I still have to pay a down payment? When I got JOD for the edge, rep said I only pay down payment once and whenever I upgrade to something else, I don't need to pay my down or tax anymore
I'm also a JOD customer, and when I originally pre-ordered the phone it was with a $70 dollar deposit. Long story short I had to upgrade to an S7 Edge when my note 5 stopped charging and i was headed out of town and needed the phone. That included cancelling the pre-order.
When I called back, I was told that exact thing. As a JOD customer, I don't have to pay the down payment. I honestly asked to go back to the $70 down to lower the monthly and they said it wasn't possible anymore for JOD. So maybe he/she did it before they came out with the updated pricing for JOD customers.
Now, all that being said. I've had the s7 for about a week and a half and do love the phone but am missing the stylus as I've been an avid note user since my first Note 3. My fiance was originally going to do the Note 7 but she liked the phone I have so much she's going to go for the s7 Edge instead. I'm definitely upgrading because of the stylus, slightly larger screen, and iris scanning. And, I'm actually surprised to be looking forward to the Edge screen because I wasn't sure I'd even like it coming from the Note 5.
fenderguy05 said:
I'm also a JOD customer, and when I originally pre-ordered the phone it was with a $70 dollar deposit. Long story short I had to upgrade to an S7 Edge when my note 5 stopped charging and i was headed out of town and needed the phone. That included cancelling the pre-order.
When I called back, I was told that exact thing. As a JOD customer, I don't have to pay the down payment. I honestly asked to go back to the $70 down to lower the monthly and they said it wasn't possible anymore for JOD. So maybe he/she did it before they came out with the updated pricing for JOD customers.
Now, all that being said. I've had the s7 for about a week and a half and do love the phone but am missing the stylus as I've been an avid note user since my first Note 3. My fiance was originally going to do the Note 7 but she liked the phone I have so much she's going to go for the s7 Edge instead. I'm definitely upgrading because of the stylus, slightly larger screen, and iris scanning. And, I'm actually surprised to be looking forward to the Edge screen because I wasn't sure I'd even like it coming from the Note 5.
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Yea i called tmobile and they said i had to pay a 70 downpayment and if i dont, my monthly payment is 38$ which is absurd. I was under the impression that when i'm on JOD, i could get the phone at their regular monthly pricing without paying the down, otherwise not worth it
Note5 here... Its pretty much the same thing... A bit faster, a bit better camera, a bit bigger battery and a screen that's a bit curvy-er
danman987 said:
Hey
So I have tmobile jump on demand, got the s7 edge like 4 months ago and it's a beast of a phone. Wondering what your guys opinion is if it's worth getting the note 7
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Yeah it's worth the upgrade the note is actually a computer and has a lot more access you need MSN Excel PowerPoint all of the above.. ... .z. . x.... .
Over on android forum a guy just pasted a price of £740 on release in the UK. Lol
If I sell my S7E I probably would have to stump up another 300 quid for the addition of a pen.
I'll enjoy my superb Edge a little longer until prices have dropped ... or the S8 is announced .
Motorola V20 might be interesting too.
Not until they fix the awful memory management, if any.
Coming from Note 4 or 5, probably yes, from s7e u probably better wait for V20 or any other phone.
IMHO these questions are ones that only You can answer.
From what device you are upgrading from? what you want from phone? Which values you more, Note 7 or the money you need to use for it.. And so on.
S7 Edge Exynos user here,
I was expecting to buy the Note 7 in launch but it is not offering enough reasons to make a switch. First and most important of all, i wanted to get rid of EDGED curvy display but it is still there in note7. The cpu/gpu and ram is the same.Camera havent changed. I dont find spen any use. Unless they release a Note 7 with flat screen, exynos 8893 and 6gb of ram, better and higher mp camera, i will wait for S8 to be released. Hopefully they would release the S8 with 5.5inch flat display.
I think it's worth it but you need to really take a close look at what you use your phone for/want to use your phone for. I think the Note 7 has a lot to offer if you plan to use it in a certain way (basic example: would you use a stylus?).

Best Buy Recall Process?

Let me put on record, that my Note 7 has been awesome, not a single problem, unlike other posts I've seen here and around the net, my battery life has been AMAZING! Like 3 1/2 hour convo on the phone last night and only suffered a 10% battery drain amazing, I have yet to see this phone go below 49% after a full days use (work and using it at home to watch videos and surf the net.)
UI has snagged here and there but quickly fixes itself and the battery hasn't even remotely gotten warm during charging (Charge all night at home on Samsung Fast Charger Wireless Stand and the few times I've charge at work for a few minutes, its been on the original non fast Samsung charge disc) and it hasn't gotten even warm with a chunk of Gear VR play (Decided to lay low on the VR play since the recall though lol) so needless to say, I'm loving the Note 7, its sad to see anyone else have a different experience.
With that being said, I don't want to push it, as far as I'm reading it seems there doesn't exactly have to be a warning sign for the battery to just go up in flames, and I guess if I don't have to I'm not gonna chance it happening. And when Samsung said within a week or 2 the replacements would be available I was all about holding on to it in the meantime, but it seems that the replacements aren't gonna be ready in that time frame. And I'd prefer not to burn my house down lol.
So my question is to anyone who had to exchange their Note 7 at Best Buy, I know we have to deal directly with whoever we purchased the Note 7 from and I'm sure I'm not the only one who grabbed mine at Best Buy on launch day.
Did they do an exchange and are they offering a "Loaner" phone?
According to AT&T whom I just spoke with, they stated that Best Buy SHOULD exchange my device and give a Loaner Phone like an S7 Edge or something to use in the meantime, and if they don't then I need to call AT&T on the phone and have the Best Buy employee speak directly to the AT&T rep ... sounds simple right? Well anyone who has ever dealt with BB knows they are usually hard to deal with, and I've read posts stating that some BB stores were pretending like they didn't even have a recall notice and denying the customers Note 7.
So i figured before I waste my time and come within inches of wanting to choke out a blue shirt from pure frustration, I'd see if anyone here has had success in exchanging their Note 7 for a LOANER phone, that when once the new Note 7 batch arrives we can swap back out?
Thanks for any help!
Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.
Itchiee said:
Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.
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Yeah, I read that prior to posting, But AT&T assured me they will offer me a loaner, but again anyone who's dealt with BB knows that they run rogue and do their own thing, and AT&T has always been disconnected from how BB runs. But I'm in the same boat as far as just keeping it, I love the phone and just want to get a new certified one and move on to enjoying it for what it is, I'd do a loaner and have a new phone to play with if the process was gonna be smooth, but it NEVER is with BB. lol you said it perfect ... "doing battle with them" every time I deal with them i leave the store mentally and physically drained, and yet they keep getting me back in because of the damn pre-order promotions they always have ...
Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.
Itchiee said:
Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.
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Agreed, I think a call ahead to BB is the first step. But even that is a 50/50 shot of BS lol.
But yeah, I am the same way, i don't like dealing with the mail if I don't have to. Packages get lost or kicked around or stolen or get held at a FedEx or UPS location over the weekend sometimes. So I just prefer to walk into a store and leave with the product in hand, and BB seems to really be the only place to do that outside dealing with the carrier stores, it just comes at a cost lol. But the same frustrations can be said for reps at the AT&T corporate stores. It's a no-win situation really.
But I've also read mixed reviews on BB about the whole recall process so far, some had no issues, some got no where, so I figured I'd ask for some advice ahead of time. Worst case scenario I'll just keep enjoying my Note 7 until the new stock comes in ... lol which isn't a bad option.
But again thanks for the help man, i appreciate it and I'll def post up how this venture plays out, maybe it'll help someone like me looking for answers.
At Best Buy there no loaner phone. The exchange to Edge or S7 is permanent and the full return might not be available anymore. What they want you to return will vary from store to store.
BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.
honestly, I wonder if us in the US will wind up getting replacements, because if Samsung isolates the batteries to the Exnyos models, they most certainly wont recall the US market Snapdragon ones.
SeanK_ said:
BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.
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Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.
Pretty sure you'll be stuck at your temp phone.
Sent from my Nexus 6P using Tapatalk
SeanK_ said:
Pretty sure you'll be stuck at your temp phone.
Sent from my Nexus 6P using Tapatalk
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Exactly
I purchased my Note 7 from Best Buy on Aug. 19 via an AT&T Next trade-in of my Note 5. On Sep. 4, I returned the Note 7 to Best Buy under the recall. They coordinated with AT&T and then sent me over to a nearby AT&T store to get my interim phone (S7 Edge). I now have the option of either keeping the S7E or exchanging it for the N7 when the new ones are available.
(As for that choice: the S7E and the N7 are both great, though I like the N7 slightly better. So I'm planning to exchange--unless the N7's sound/vibration-feedback-lag problem still hasn't been fixed by then, in which case I'll keep the S7E instead.)
http://forum.xda-developers.com/att-note-7/help/intermittent-ui-feedback-lag-t3449831
Best Buy is sending out emails that pretty much state their webpage... just to add to the thread and hope you guys receive too.
They mention "getting registered for a new Note7" so *sigh* i'm going to pay them a visit tomorrow and see if they even know they have this list.
Registered at lunch at my Best Buy in Whitehall PA. They are handling it similar to preorders. Has a registration process etc. You will basically get a preorder email once your registered and then it's first come first serve to those registered as they come in. They stated Staten Island, some NYC and New Jersey Best Buys got their replacement shipments today and that they are assuming we will get ours locally in a day or so.
Just passing on the info
Sent from my SM-N930V using XDA-Developers mobile app
So, stopped by my local Best Buy and spoke to the mobile manager who stated that all I needed to do was go to that BB Note7 page and enter my email address and that's it. Once they arrive I'll be notified and I can exchange. He said possibly next week but who knows for sure.
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Dmac1984 said:
Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.
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I returned my Note 7 to Best Buy, then went to an AT&T store to get an interim S7 Edge. Best Buy was on the phone with AT&T for an hour working out the details. Then it took another hour for the AT&T store manager to call headquarters to work out the remaining details. But it did happen, at least in this instance.
Went to Best Buy and told them I wanted to exchange. Took my order, gave me a pre order reservation form and also received an email confirming the order was placed like any other order. Said new shipments were imminent (I won't hold my breath) gave me back my phone and said to exchange when new phone arrives. We'll see how it goes. They did mention the Sept 30 date but the form doesn't. Believe me, I will request full refund if that date isn't met.
Not sure if this was the correct procedure BB is supposed to follow but as I said as 9/30 approaches I'll just ask for an immediate refund.
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Went in there today and pre order.
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I returned my note 7 a week ago. You think I can get a loaner now?
GripR said:
Went in there today and pre order.
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Pre-order a replacement? So if I don't swap to a loaner or don't go into a bestbuy I won't get a call for a replacement? I put my email on their website to be notified as few days ago also.

Will you loose a upgrade cycle if you return your note 7?

I am going to try to find a phone number or a email address for somebody with some real power at Samsung and/or Sprint. Here's why
If I turn in my Samsung note 7 and get say a S7. 1) Samsung really doesnt loose anything. A S7 cost about the same as a Note 7 and probably cost the same as the s7 to make which is way less than what they sell it for. 2) I paid off y note 4 to get my 7... so now when the S8 and/or note 8 comes out I will still owe 1 years worth of payments on what ever phone I have at that time. Why should I have to shell out when it was Samsung that screwed up. At that rate Samsung gets all of their money for the S7 and gets more money because I got the S8. Somebody needs to take this up with Samsung and the carriers. If I find some contact information I will
Why not just get a refund?
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Agreed, I'm on att next, which works for me because I always grab the newest phone. So why should I have to guve this phone back, get locked into "last year's model" (yes i know it didnt come out last year) that I purposely didn't grab when it came out, and miss the next new option, like the s8 when this is the phone i chose to give my s6 edge + up for, sure as hell not gonna grab another s6 edge + and pay it half off again after i paid off half the last one and turned it in for this phone.
I feel like i should be able to skip to the s8 when it drops if i want to, as long as i get a samsung phone in place of my note 7 they should do a temp contract to allow us to upgrade early. Honestly id rather just keep the Note 7 and upgrade to tge Note 8 next year as planned, aside from the s6 edge +, I dont really care for the S series, I'm a note guy and have been since the note 1. But because of all of this i gotta use my upgrade to get an "old" phone I passed over? Because i highly doubt ATT is gonna send my half paid off S6 Edge + back, so I'm basically phoneless.
At this pouny im thinking about just buying a cheap samsung outright to use, i dont want to lose Gear S3 capabilities whenever that drops, so I'm stuck with Samsung until the next upgrade, ill let my VR collect dust if i have to, but I'm patiently waiting for that S3, grabbing another brand phone or like OnePlus3 just isnt an option. Samsung or bust.
vilasman said:
I paid off y note 4 to get my 7... so now when the S8 and/or note 8 comes out I will still owe 1 years worth of payments on what ever phone I have at that time.
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The very reason why I paid off my Note 4 (I only had a few more payments left anyways) rather than trading it in as an upgrade is so I would be able to keep the Note 4 and use it as backup if necessary (I know it defeats the purpose of plans like ATT's Next, but I like to keep what I own and regard those plans similar as the old 2 year contracts). If I decide to return the Note 7, I will go back to my Note 4 to avoid being stuck or owing another year of payments on a phone that I don't want to begin with. Why not do the same? Get a refund on your Note 7 and go back to the 4 for a few months?
I gave my 4 to my mom. I'd rather fight with Sprint and Samsung than take something back from my mom
I'm in the same situation. My wife and I had the Moto x 2014. We got the note 7 and like a day later a cat knocked hers off the counter and shattered the screen. I thought of buying a cheap phone for her and both of us waiting it out for at least the S8 edge, but then I don't know what will happen to the deal I got for the geat s2 or the freebies from Samsung. There has Been absolutely nothing from either at&t or Samsung. I haven't gotten an email or text. Nothing. So is this phone really being recalled? Are they waiting to see if people will flock to trade it in before they offer anything? I would love to get a loaner s7 and then be able to upgrade within the next year. That to me sounds fair, given the bull**** everyone has gone through. But I don't want to be stuck with an already six month old phone. I love this phone an honestly it breaks my heart a little to part with it. The only reason I will is because of updates and possibly no warranty. I don't believe I'm at risk for fire.
That's where im at. If they can say i can upgrade to the new note or whatever next August, id do it in a heartbeat. Until then, im fine with this.
Verizon canceled what I owe on my payments for my Note 7, which made my account available for upgrade. So I upgraded and selected an S7 Edge. I assume once they receive my Note 7 back in the mail I will receive a refund on the taxes I paid for the Note 7 and another $25 credit.
ATT will reset the upgrade cycle as well.
ryant35 said:
Verizon canceled what I owe on my payments for my Note 7, which made my account available for upgrade. So I upgraded and selected an S7 Edge. I assume once they receive my Note 7 back in the mail I will receive a refund on the taxes I paid for the Note 7 and another $25 credit.
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Yeah but once you upgraded (or rather, downgraded), you lost your upgrade for when the S8 or another device comes out, that's a bit what the OP was after I'd think. Once you change to another phone on a plan, your plan will reset.
svache said:
Yeah but once you upgraded (or rather, downgraded), you lost your upgrade for when the S8 or another device comes out, that's a bit what the OP was after I'd think. Once you change to another phone on a plan, your plan will reset.
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I am month to month with an unlimited data plan, if I pay off my phone ( & sell on craiglist) I can upgrade.
Here with bell in canada you go back to where you were before you started your contract. so if you had none, you will be switched to a month to month plan meaning off contract.
ryant35 said:
I am month to month with an unlimited data plan, if I pay off my phone ( & sell on craiglist) I can upgrade.
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Ahhh ok, forget what I said lol
Guess I could do the same, but I'm not 100% on paying 600-700 for an older device :/

Leasing a Galaxy s6 through Sprint (PSA, and question)

So i just went into the sprint store earlier this week and discovered ive had my s6 for two years now (which btw is amazing, since it runs like its brand new. Probably with the help of @tdhite's lovely work)
What that meant for me, is that my lease with Sprint is "over"... Which just means that, i have three options:
1. Pay the rest of the total, about $200, to buy the phone.
2. Keep paying the "lease"... But that does NOT count towards the $200 buyout price... This is in contrast to sprints new lease program called Flex, where if you keep paying it DOES count towards the buyout price.
3. Return the phone and get a new phone. And since I've had this phone for two years, I'm being offered a "loyalty credit" which means they take like 33% off the lease price of a galaxy s8, s8+, or note 8. Im not sure how this will change once the s9 is released.
I knew these terms when i got the phone, but since two years have passed, i just forgot.
I say all this because i figure most owners of the Sprint Galaxy s6 are in the same boat, since the Flex program wasn't available for the s6. And i wanted to warn anyone who may have forgotten the terms, like i did.
Also, i was curious about people who do know about this, and what your plans are to reconcile your lack of ownership if your device
Nye-uhls said:
So i just went into the sprint store earlier this week and discovered ive had my s6 for two years now (which btw is amazing, since it runs like its brand new. Probably with the help of @tdhite's lovely work)
What that meant for me, is that my lease with Sprint is "over"... Which just means that, i have three options:
1. Pay the rest of the total, about $200, to buy the phone.
2. Keep paying the "lease"... But that does NOT count towards the $200 buyout price... This is in contrast to sprints new lease program called Flex, where if you keep paying it DOES count towards the buyout price.
3. Return the phone and get a new phone. And since I've had this phone for two years, I'm being offered a "loyalty credit" which means they take like 33% off the lease price of a galaxy s8, s8+, or note 8. Im not sure how this will change once the s9 is released.
I knew these terms when i got the phone, but since two years have passed, i just forgot.
I say all this because i figure most owners of the Sprint Galaxy s6 are in the same boat, since the Flex program wasn't available for the s6. And i wanted to warn anyone who may have forgotten the terms, like i did.
Also, i was curious about people who do know about this, and what your plans are to reconcile your lack of ownership if your device
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Click to collapse
I ran into the same issue until I realized another option. My lease was up but still love my s6. Wife wanted to upgrade so I elected to get the upgrade to the s8 for her and keep my phone. I was then allowed to buy my s6 for $57 instead of the $200. I did a similar thing with the S5, contract said 200 but if I upgraded and wished to keep my old phone I could buy the s5 for $20 instead of $200.
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kbless60 said:
I ran into the same issue until I realized another option. My lease was up but still love my s6. Wife wanted to upgrade so I elected to get the upgrade to the s8 for her and keep my phone. I was then allowed to buy my s6 for $57 instead of the $200. I did a similar thing with the S5, contract said 200 but if I upgraded and wished to keep my old phone I could buy the s5 for $20 instead of $200.
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Click to collapse
Exactly, my biggest problem with all this is I still like my s6 and feature-wise, i prefer it over the s8. Although the battery life of the s8 would be nice...
But at the same time, i don't think I'm that attached to it to want to spend another $200, I'll want to upgrade soon... I'm just not ready yet.
That's very interesting that if you upgrade the purchase price of the s6 goes down! Thank you for that. I'll definitely do that then, and probably see if i can sell it for something, since everyone else on my plan has already recently upgraded and i don't need two phones lol.

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