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Alright, not sure if this has been gone over or not. What would happen if a person complained enough to Sprint or HTC about how much they dislike the GB update, would they have a way to revert you back to Froyo. Tell them you are not at all happy with the new system and you want to undo the update. Would they just tell you to go pound sand? I am almost thinking it would have to be a direct complaint to HTC, not?
Send a email to H T C
I did shortly after making the post. Just trying to find out if anyone else had tried to appeal to them on it. I will post any response from them I receive.
Better yet, send them an email asking for them to put hot naked ladies for our backgrounds on our evos and also to root them for us. :-D
runcool said:
Better yet, send them an email asking for them to put hot naked ladies for our backgrounds on our evos and also to root them for us. :-D
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Thought about that, but I figured that might be a little too obvious
legasus233 said:
Alright, not sure if this has been gone over or not. What would happen if a person complained enough to Sprint or HTC about how much they dislike the GB update, would they have a way to revert you back to Froyo. Tell them you are not at all happy with the new system and you want to undo the update. Would they just tell you to go pound sand? I am almost thinking it would have to be a direct complaint to HTC, not?
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According to multiple sprint reps/techs that I have talked to, they do not have the tools to downgrade back to Froyo. Doubt calling HTC would help, they will probably just say since it is software, Sprint is responsible.
tgruendler said:
According to multiple sprint reps/techs that I have talked to, they do not have the tools to downgrade back to Froyo. Doubt calling HTC would help, they will probably just say since it is software, Sprint is responsible.
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I guess I must have missed this somewhere, Sprint develops the software, not HTC? Now I'm officially confused!
been there, done that..
just go check out their tweeter feeds, lots of people DID complain
i personally spoke to a customer service guy , he fed me the "trying to downgrade would make your phone innoperable" line, and basically he said sprint doesnt have the capability to do it , and htc will simply claim not to be able to do it, you are welcome to do it though, enough complaining and maybe one of the higher ups decides its worht a listen , but to be honest, root will be here long before that happens, somone already found an exploit, its a matter of making stable and usable to the public
legasus233 said:
I guess I must have missed this somewhere, Sprint develops the software, not HTC? Now I'm officially confused!
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partly true in the sense that sprint has final say on what software to push through to their users, htc develops the sense and phones firmware, but its sprints call on what final os will the devices use, wich is why the bloatware is most of the time uninstallable as its "part of the os" wich sprint pushed, htc makes it but sprint has the final say on approving it and adding whatever the hell they want to it (aka blocking hotspot and such) wich is understandable since they are the ones that have to deal with the customer
Sprint is full of criminals. :-D HTC attempts to do the right thing. :-D Sprint just keeps blocking them. HTC and myself know EXACTLY how to do it. lol. However, we are required by contract law not to spread it do to issues related to lack of a normal customers knowledge. :-D Any of you actually program chips and design circuit boards? What we do, is we find ways around the software... They really go into the chip itself.
No, but the final build that comes to our phone had sprints dirty hands all over it.
Swyped from my Supersonic
tgruendler said:
No, but the final build that comes to our phone had sprints dirty hands all over it.
Swyped from my Supersonic
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I wouldn't put it past sprint employees to illegally put stuff on our phones that would monitor our use. They're that evil. muhahahhahaha
I called my local sprint store right after the ota and asked about downgrading back to froyo. The rep said that i would have to contact the local corporate store and that they could do it. So when i called they said "just bring the phone in here and we will get you back to 2.2" Now whether or not this is true, i dont know. I never took the ota so i'm still rooted. But for those of you that did take the ota or have a new evo you might give this a shot. Knoxville, TN
ak074 said:
I called my local sprint store right after the ota and asked about downgrading back to froyo. The rep said that i would have to contact the local corporate store and that they could do it. So when i called they said "just bring the phone in here and we will get you back to 2.2" Now whether or not this is true, i dont know. I never took the ota so i'm still rooted. But for those of you that did take the ota or have a new evo you might give this a shot. Knoxville, TN
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99.99% chance the store is full of it. If that .01% chance proves true, Knoxville will be seeing a lot more tourism than they usually do.
bkrodgers said:
99.99% chance the store is full of it. If that .01% chance proves true, Knoxville will be seeing a lot more tourism than they usually do.
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You are right about them being full of it. When I called again this morning they said absolutely not. She said that all of their software stuff has been updated to 2.3 but that if i had came immediately after the ota then she could have fixed it.
Here was HTC's reply:
Thank you for contacting HTC Technical support about the issues you are having with your device since getting the latest upgrade for it. I do apologize that you are having this issue with your device and I will gladly help you with this. There is no way to revert to the software version that was on the device before the update. I first suggest you do a soft reset by pulling the battery out for about 1 minute then placing the battery back in and booting up your device. If a soft reset does not resolve the issue then you may want to do a factory reset on your device to try to resolve the issue. Factory resetting your device will clear off your device and reset it back to factory settings. If factory resetting the device does not resolve the issue the next step would be to contact your carrier for possible repair or replacement of your device.
Man, that reply is nothing but a big middle finger from HTC.
legasus233 said:
Here was HTC's reply:
Thank you for contacting HTC Technical support about the issues you are having with your device since getting the latest upgrade for it. I do apologize that you are having this issue with your device and I will gladly help you with this. There is no way to revert to the software version that was on the device before the update. I first suggest you do a soft reset by pulling the battery out for about 1 minute then placing the battery back in and booting up your device. If a soft reset does not resolve the issue then you may want to do a factory reset on your device to try to resolve the issue. Factory resetting your device will clear off your device and reset it back to factory settings. If factory resetting the device does not resolve the issue the next step would be to contact your carrier for possible repair or replacement of your device.
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LMAO
this is the exact response i got, only the guy said "downgrading would make your device innoperable" ....yeah...but the rest of it went exaclty like this ...jokes on them , because if you notice the increasing amoutn of new people on this forum, thats people that will never take an update from htc or their carriers ever again over this fiasco, i never even thought about rooting until i went to try and find a way to go back to froyo from this pos , ended up learing a lot about android and rooting ont his past month ive been waiting for this thing to be cracked , i hope they blew it wide open and they soon add support for our beloved og evo but for now we play the waiting game
I have had both Camera and GPS issues since the day I bought my E4GT. My Camera will randomly give me "Recording Failed" when I try to take photos. Changing Camera settings was also a good way of reproducing "Recording Failed" And my GPS simply just doesn't lock, and if it does it is unbelievably inaccurate.
So, I took my phone in several months back, of course all they did was flash it to stock, I came back in an hour and they claimed it was fixed. Within 24 hours I was still having the same Camera issue, and GPS wasn't improved.
I have dealt with this issue up until today and simply ignored it, used my girlfriends GPS etc. Keep in mind that both these issues exist on stock EK02, EL30, and any custom ROM I install, and GPS status or other GPS related apps don't help either.
So, after flashing to EK02, using a USB Jig to reset my download count and then doing the OTA to EL30, the problem persisted. I brought it to the Sprint store, came back an hour and a half later, and they claimed it was fixed. I instantly starting taking photos in the store, after 2 photographs my phone actually just restarted itself. Once it restarted, I tried taking several more photographs and received my usual "Recording Failed" message. At this point the tech takes the phone back, fiddles around on his computer and tells me they will just have to order a new one.
Great news! Glad I'm getting a brand new E4GT. The real kicker... I got back in my car, drove to work and then I noticed something funny, I have the superuser app installed. I installed Titanium backup to confirm I had root, and I did. The Sprint tech seems to have rooted my phone, most likely in attempt to try a few 3rd party fixes.
Has anyone had a similar experience? Doesn't rooting technically void my warranty... Or is it only flashing non-official ROMs? I know I'm still ok on my warranty because they already confirmed they are shipping a phone to the store for me to pick up. I was just shocked to have Sprint root my phone.
Fendulon said:
I have had both Camera and GPS issues since the day I bought my E4GT. My Camera will randomly give me "Recording Failed" when I try to take photos. Changing Camera settings was also a good way of reproducing "Recording Failed" And my GPS simply just doesn't lock, and if it does it is unbelievably inaccurate.
So, I took my phone in several months back, of course all they did was flash it to stock, I came back in an hour and they claimed it was fixed. Within 24 hours I was still having the same Camera issue, and GPS wasn't improved.
I have dealt with this issue up until today and simply ignored it, used my girlfriends GPS etc. Keep in mind that both these issues exist on stock EK02, EL30, and any custom ROM I install, and GPS status or other GPS related apps don't help either.
So, after flashing to EK02, using a USB Jig to reset my download count and then doing the OTA to EL30, the problem persisted. I brought it to the Sprint store, came back an hour and a half later, and they claimed it was fixed. I instantly starting taking photos in the store, after 2 photographs my phone actually just restarted itself. Once it restarted, I tried taking several more photographs and received my usual "Recording Failed" message. At this point the tech takes the phone back, fiddles around on his computer and tells me they will just have to order a new one.
Great news! Glad I'm getting a brand new E4GT. The real kicker... I got back in my car, drove to work and then I noticed something funny, I have the superuser app installed. I installed Titanium backup to confirm I had root, and I did. The Sprint tech seems to have rooted my phone, most likely in attempt to try a few 3rd party fixes.
Has anyone had a similar experience? Doesn't rooting technically void my warranty... Or is it only flashing non-official ROMs? I know I'm still ok on my warranty because they already confirmed they are shipping a phone to the store for me to pick up. I was just shocked to have Sprint root my phone.
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Click to collapse
lol the only thing that happened to me like that was:
i brought my evo 3d in so they could check out the power button... (it was pushed down and wouldnt turn on) the phone had cm7 on it... and the tech showed me his OG evo with cm7 on it with the same theme on it (cm7 red remix)
i couldnt restore it back to a stock RUU because of the power button...but he got a replacement for me even when he got it turned on and seen cm7 on it
I've noticed that most techs don't care if your phone is rooted or not. In fact, I used to go down to the Sprint store to look at new accessories, and I would show off that mine was rooted and running CM. I had a couple of the people working there have me root their phone for them.
It would surprise me at all if the tech rooted your phone. Probably jumped on XDA to see if anyone else had solved the problem yet too.
blackroseMD1 said:
Probably jumped on XDA to see if anyone else had solved the problem yet too.
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LOL i bet he did... anyone that has any problems with their phones i direct them here... im waiting for the day that the techs in the sprint store ask me "have you checked xda to see if they have any resolution to this problem"
because ive had customer service reps/android tech department (on the phone) tell me to check xda or android community..
Out of curiosity, when recording video were you recording to internal memory or a microSD card? And if a microSD card, what Class? I got that error all the time with my Class 2 16GB, but when I upgraded to my 32GB Class 4 I have no trouble. Apparently the write speed wasn't high enough for the video stream.
Weird. I've got problems where my GPS sometimes won't lock.... but I reboot and it seems to work for another day or whatever.
TurboFool said:
Out of curiosity, when recording video were you recording to internal memory or a microSD card? And if a microSD card, what Class? I got that error all the time with my Class 2 16GB, but when I upgraded to my 32GB Class 4 I have no trouble. Apparently the write speed wasn't high enough for the video stream.
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I actually never recorded video really. This was an issue with simple picture taking at any resolution. I could save to internal or external storage and receive this error. I currently have a class 8 16gb that I use that hasn't given me issues that I know of.
As for the GPS, it was a longstanding and ongoing issue with my phone. No amount of reboots, reflashes or GPS fixes would remedy it. I've tried at least a half dozen roms, plus every OTA and sprint leak. I'm just glad to be getting a new phone.
Also, I've never dropped this phone once. It is literally in pristine condition, you could probably put it in a box and nobody would know that it was used.
yea crazy.. obviously the sprint rep thought he knew what he was doing but in the end, you probably know more than he does .. then again, anybody can read lol. i would have pointed it out in the store and been like hey buddy, whats this? lol then watched him try to explain himself..
elliwigy said:
yea crazy.. obviously the sprint rep thought he knew what he was doing but in the end, you probably know more than he does .. then again, anybody can read lol. i would have pointed it out in the store and been like hey buddy, whats this? lol then watched him try to explain himself..
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Lol that would have been a fun one to watch him try to talk his way out of. At least you had a competent sprint guy, my stores in reno seem to never have people who know anything, not even the selling points of a phone in their store!
Sent from my SPH-D710 using XDA App
Haha I would have loved to ask in store, but unfortunately I didn't notice this for about a half hour when I was at work.
I'll definitely be asking them about it when I go to pick up my replacement phone. I still have my "Sprint Rooted and certified" phone in my hands haha.
Lol.
Once again, contrary to popular belief, rooting does not void your protection plan with us, nor does it prevent us from doing a paid repair (no TEP). Only the iPhone holds the distinction of having it's protection plan voided by software modification, as per Apple.
Now, are we allowed by corporate rules to root your phone as a method of repair? No, of course not. But we're also supposed to only use software that's provided to us, and a lot of times that just isn't enough.
Of course, there are special cases; if somebody carelessly lost their wimax keys when trying to get s-off, i wouldn't replace the phone for two reasons: it's nonessential to telephony functions (meaning youre not stuck if you need to call 911), and it's technically DBR (damaged beyond economical repair), because our warehouse wont be able to get them back, and the board would end up being scrapped.
To that end, hard bricked phones could be rejected due to DBR, but i have no way of telling if it happened due to flashing the phone, now do I?
Sent from my SPH-D710 using xda premium
squshy 7 said:
Lol.
Once again, contrary to popular belief, rooting does not void your protection plan with us, nor does it prevent us from doing a paid repair (no TEP). Only the iPhone holds the distinction of having it's protection plan voided by software modification, as per Apple.
Now, are we allowed by corporate rules to root your phone as a method of repair? No, of course not. But we're also supposed to only use software that's provided to us, and a lot of times that just isn't enough.
Of course, there are special cases; if somebody carelessly lost their wimax keys when trying to get s-off, i wouldn't replace the phone for two reasons: it's nonessential to telephony functions (meaning youre not stuck if you need to call 911), and it's technically DBR (damaged beyond economical repair), because our warehouse wont be able to get them back, and the board would end up being scrapped.
To that end, hard bricked phones could be rejected due to DBR, but i have no way of telling if it happened due to flashing the phone, now do I?
Sent from my SPH-D710 using xda premium
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Click to collapse
Well thank you very much for this info. Its nice to know the ins and outs of my warranty service. May even take a look into the the terms of service and such for it. It'll nice to have a shiny new phone though for sure.
Sent from my SPH-D710 using XDA App
Bear gri11z said:
because ive had customer service reps/android tech department (on the phone) tell me to check xda or android community..
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I have the Viewsonic G-tablet and if you contact viewsonic customer support, they always point you to XDA fourms. lol. I wish i could get paid just telling people to check XDA
Just wanted to second this. At this time only jailbroken iPhones have their warranty/protection voided.
You should have no problem getting help even if your phone is rooted, though we should not be the ones doing it for you lol
squshy 7 said:
Lol.
Once again, contrary to popular belief, rooting does not void your protection plan with us, nor does it prevent us from doing a paid repair (no TEP). Only the iPhone holds the distinction of having it's protection plan voided by software modification, as per Apple.
Now, are we allowed by corporate rules to root your phone as a method of repair? No, of course not. But we're also supposed to only use software that's provided to us, and a lot of times that just isn't enough.
Of course, there are special cases; if somebody carelessly lost their wimax keys when trying to get s-off, i wouldn't replace the phone for two reasons: it's nonessential to telephony functions (meaning youre not stuck if you need to call 911), and it's technically DBR (damaged beyond economical repair), because our warehouse wont be able to get them back, and the board would end up being scrapped.
To that end, hard bricked phones could be rejected due to DBR, but i have no way of telling if it happened due to flashing the phone, now do I?
Sent from my SPH-D710 using xda premium
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Full Disclosure: I am a Sprint employee. Any opinions are my own and in no way endorsed by Sprint.
Sent from my SGSII on the Sprint network.
When i went to go get my e4gt one of the salesmen was talking about his jailbroken iphone to someone he was selling an iphone to. I wasnt really paying attention since they were talking about iphones and i was downloading the xda app while they finished my paperwork.
You sure your method of returning to stock didn't preserve your root? It's possible.
Bear gri11z said:
LOL i bet he did... anyone that has any problems with their phones i direct them here... im waiting for the day that the techs in the sprint store ask me "have you checked xda to see if they have any resolution to this problem"
because ive had customer service reps/android tech department (on the phone) tell me to check xda or android community..
Click to expand...
Click to collapse
im a sales rep in a preferred retailer. but because of the time ive spent here, im also the unofficial lead technician in our store, and the last resort for our actual techs when they cant fix it themselves... and they went into training for their job..
evantribley said:
Just wanted to second this. At this time only jailbroken iPhones have their warranty/protection voided.
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99% correct. if an android has a rom flashed, its warranty is void. but we can still repair/replace them with TEP, and paid repairs are fine too. its the unlocking of the bootloader that is looked at, not the actual rooting
see: htc evo3d (htcdev dot com), unlocking nexus s, flash/binary counter in E4GT
As much as I like to side with Sprint employees in regards to TEP & rooting, it tends to be more of a personal Sprint employee decision as opposed to actual TEP policy.
After reading over the TOS in regards to TEP, there are some things written in there that could potentially be used against you should rooting be considered the cause of your problem:
"Sprint is not liable for the websites you visit or anything you download or cause to be downloaded to your device. Damage related to websites visited or downloads to your device may not be covered by Sprint's Service and Repair policy or your device insurance policy."
Personally, it's a chance one takes & it depends on who you deal with on any given day should you run into any trouble. There just seems to be alot if what if's in how it's written, how it's defined & how a Sprint rep would handle the situation.
You are right in that it may change but their are policies and procedures in place that dictate how we do our job. We have clear direction to help Android customers who have rooted devices. The other poster who corrected me is right in the fact that your manufacturer warranty is likely voided from rooting but Sprint will still make an attempt to help you with paid repair or TEP.
We also have clear direction that a jailbroken iPhone loses it's protection.
That is in the ToS so you cannot hold Sprint liable if you break your phone, if you download a virus/malware, install custom apps/software etc.
Yes you can break your phone beyond a point that can be fixed but that doesn't mean that we won't try to help you. Sprint doesn't get anything out of a customer who cancels because their rooted phone breaks and can't be fixed.
EL TEJANO said:
As much as I like to side with Sprint employees in regards to TEP & rooting, it tends to be more of a personal Sprint employee decision as opposed to actual TEP policy.
After reading over the TOS in regards to TEP, there are some things written in there that could potentially be used against you should rooting be considered the cause of your problem:
"Sprint is not liable for the websites you visit or anything you download or cause to be downloaded to your device. Damage related to websites visited or downloads to your device may not be covered by Sprint's Service and Repair policy or your device insurance policy."
Personally, it's a chance one takes & it depends on who you deal with on any given day should you run into any trouble. There just seems to be alot if what if's in how it's written, how it's defined & how a Sprint rep would handle the situation.
Click to expand...
Click to collapse
Full Disclosure: I am a Sprint employee. Any opinions are my own and in no way endorsed by Sprint.
Sent from my SGSII on the Sprint network.
Overstew said:
You sure your method of returning to stock didn't preserve your root? It's possible.
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Click to collapse
I can honestly say I am absolutely certain I didn't have root when I handed them my phone to be repaired.
I ODINed EK02, which removed my root, then I used a USB Jig, which reset my download count, and then I booted up my phone and was informed there was an update, and so I did the OTA to EL29. At this point I actually tried to install Titanium for ****s and giggles, only to be told I didn't meet the requirements to use the app, root, so I uninstalled it.
Food for thought. As a part of the "T-Mobile My Account" app is a device health (beta) page that will scan the phone for various settings. If you tap on either the "Battery state" or "Device performance" and look for a box that says "Show all test" being rooted is among the list. When I read over the various warranties and agreements, I was looking specifically for anything about root, rooting, rooted, "" access. The best I found only mentions that issues caused by 3rd party software are not covered.
Seeing this makes me wonder if T-Mobile as part of its "un-carrier" move may be opening up to the idea.
Sent from my LG-D851 using XDA Premium 4 mobile app
I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3
beats4x said:
I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3
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This is why I don't understand people's hate towards Samsung's Knox when they trip it due to rooting and custom TOM's.
-Sent from my TMO LG G3 using Tapatalk
Cause on an HTC or nexus device you can completely go back to stock and have no evidence of rooting. With Knox, you're screwed. There's no resetting it. I don't know how LG works, this is my first LG device
Sent from my G3
beats4x said:
I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3
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Just out of curiosity, what is T-Mobile's stance? I'm very new to TMo. So new, I switched/ordered my phone on Tuesday and due to a "Systems Issue" I don't even believe my phone has been shipped yet.
CrucialBT said:
Just out of curiosity, what is T-Mobile's stance? I'm very new to TMo. So new, I switched/ordered my phone on Tuesday and due to a "Systems Issue" I don't even believe my phone has been shipped yet.
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Honestly, if you return to stock (completely) and then go in for warranty, you should be okay. The official stance is no, but I know that 99 times out of 100 you're not gonna have an issue. Unless it's blatantly obvious that you caused your issue by messing with your phone. If you ever need anything when dealing with Tmobile feel free to pm me on here. That goes for anyone who reads this.
Sent from my G3
Returned my g2 yesterday, wiped it but left it stock rooted with twrp recovery. She didn't say anything about it.
bfranklin1986 said:
Returned my g2 yesterday, wiped it but left it stock rooted with twrp recovery. She didn't say anything about it.
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Yup, and things like this happen where reps are completely oblivious. It's not uncommon.
I only said what I did because I know quite a few managers from the bay area to Sacramento, and a good portion of them are into rooting phones and train their staff (not cause they want to screw you over, just to make sure that they retain their job) to look for it.
So yeah, you'll probably be fine if you don't unroot your phone, but an extra 10 minutes of work won't hurt you.
Sent from my G3
I usually get my best results by going into the store and being a real jerk, swear at the counter people, call them names then tell them you rooted the phone and now there are some issues....
JK,,, dont do that.
If you are nice and act dumb they will help you.
Hmm, I don't even HAVE a store around here, I'd be dealing with whoever is at the other end of the shipping tag.
beats4x said:
Honestly, if you return to stock (completely) and then go in for warranty, you should be okay. The official stance is no, but I know that 99 times out of 100 you're not gonna have an issue. Unless it's blatantly obvious that you caused your issue by messing with your phone. If you ever need anything when dealing with Tmobile feel free to pm me on here. That goes for anyone who reads this.
Sent from my G3
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thats very nice of you to offer that:good:
I agree with your comments; I have rooted every phone I have had over the years with ATT/Sprint/TMO, and NEVER "restored to stock" ANY of the phones I turned in for upgrade/repair/etc, and never once had an issue with ANY carrier.
If you act like a jerk, and hassle the store personnel, you will always have a problem; if you are polite, professional, and dont try to blame someone else for your problem, 99% of the time, you wont have a problem turning in a rooted phone.
Treat people like YOU want to be treated, and you will always be taken care of; at least that's always been my experience..
I have always just unrooted before I went in. Some times I have watched them check the phone and worried if they would try to update it. That was the case with both my HTC Evo 4g and Samsung Galaxy S3 with Sprint. I was trying to avoid the hboot 1.5 and KNOX updates. Only issue I had was when my mms stopped working. Even unrooted the stock messenger wouldn't send them. I was asked if it was rooted and was hoping the unroot file worked. Ever time the phones have finished as I was parking in the lot so I never really had a chance to make sure it was all back to stock.
When I picked up the G3 and changed to T-Mobile I asked and was told unroot it. If no one knows it was rooted then you're good.
Sent from my LG-D851 using XDA Premium 4 mobile app
yeah, its so easy to unroot a phone, and if they do a quick check to see if its rooted, and they dont see that it is, they never go any further..
wase4711 said:
yeah, its so easy to unroot a phone, and if they do a quick check to see if its rooted, and they dont see that it is, they never go any further..
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I have had to over the years exchange a few phones with t-mobile, been with them going on 8 years with 5 lines. I always unroot and set back to stock with that said tho, I had to exchange a note 3 for non working GPS and although I did set it back to stock I obviously couldn't reset the knox counter. So far, haven't heard anything about it and that was almost a month ago. While I have no official comment, I do believe t-mobile doesn't care so long as the issue is not related to anything you have done.
I want the g3, but am waiting for root. Just don't care for phones I can't restore to, uninstall unneeded apps etc.
i went on store at LG G3 launch and i showed my note 3 to swap with G3. via JUMP
my phone is rooted, i even teased the girl representative that i have the coolest ROM on it lol. she just smiled and check the note 3 physically. i even let her do a factory reset on the note 3. few mins later i have the black G3 on my possession
I'm not sure what the big deal is. If we can flash a stock ROM onto a phone I'm sure they can, probably easier than we can. It's the hardware condition that really matters.
wase4711 said:
Treat people like YOU want to be treated, and you will always be taken care of; at least that's always been my experience..
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This is called The Golden Rule and XDA and the world in general would be a better place if it was practiced at every opportunity. ?
So now what?? Since Verizon will NOT be bricking the Note 7's on their network does everyone believe the coast is clear go back to the 100% battery firm ware and continue to purchase/invest in Note 7 accessories? See updates:
https://techcrunch.com/2016/12/09/verizon-note-7/
Dude2 said:
So now what?? Since Verizon will NOT be bricking the Note 7's on their network does everyone believe the coast is clear go back to the 100% battery firm ware and continue to purchase/invest in Note 7 accessories? See updates:
https://techcrunch.com/2016/12/09/verizon-note-7/
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Perhaps after the holiday.
Sent from my HTC6545LVW using Tapatalk
I'm on 100% battery with updates disabled. I just want root lol.
Icfatpeople said:
I'm on 100% battery with updates disabled. I just want root lol.
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Click to collapse
Get a different phone. No one will be working on rooting software on a now seriously dead phone. They will keep making this even more difficult and that will make most folks turn them in.
Sent from my HTC6545LVW using Tapatalk
Glad I kept mine. Got to keep it for free, 100% battery and OTA's blocked
Sent from my SM-N930V using Tapatalk
We will get shut down after the holidays. Verizon just doesn't want to shut it down during the holidays and Samsung is giving the carriers 30 days to push the update. My thoughts anyways.
I still need to go back to the 100% firmware, which I hope to do soon. Would rather wait to see what the Galaxy S8 rolls out since we are only 60-90days away.
Bsober said:
We will get shut down after the holidays. Verizon just doesn't want to shut it down during the holidays and Samsung is giving the carriers 30 days to push the update. My thoughts anyways.
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Do you have a source of where they gave the 30 day deadline?
Fake news.
dottat said:
Get a different phone. No one will be working on rooting software on a now seriously dead phone. They will keep making this even more difficult and that will make most folks turn them in.
Sent from my HTC6545LVW using Tapatalk
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Click to collapse
If the IMEI is not blocked, and the phone works on VZ networks, then it is not "dead". Just because a phone doesn't get "updates" does not make it dead. I always root and block updates on new phones first thing out - don't want updates, they usually cause more problems than they are worth. The phone will work fine for many years without updates. Who really uses a phone for more than 2 to 3 years at most anyway? For me it is usually one year, then on to the next version. I actually skipped the Note 5 for obvious reasons and stuck with my Note 4 for two years. I put Morom on it first thing I got it after rooting (it was a Dev Note 4) - never took a single update, not a problem. It was set up just the way I wanted, had xposed running and the obvious things one does with Titanium, no need to mess with it. The N7 will work for several years just fine as long as the IMEI is not blocked and a person disables update apk's.
teegunn said:
If the IMEI is not blocked, and the phone works on VZ networks, then it is not "dead". Just because a phone doesn't get "updates" does not make it dead. I always root and block updates on new phones first thing out - don't want updates, they usually cause more problems than they are worth. The phone will work fine for many years without updates. Who really uses a phone for more than 2 to 3 years at most anyway? For me it is usually one year, then on to the next version. I actually skipped the Note 5 for obvious reasons and stuck with my Note 4 for two years. I put Morom on it first thing I got it after rooting (it was a Dev Note 4) - never took a single update, not a problem. It was set up just the way I wanted, had xposed running and the obvious things one does with Titanium, no need to mess with it. The N7 will work for several years just fine as long as the IMEI is not blocked and a person disables update apk's.
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They will get to that point. They will disable the imei. If you keep your note beyond the update that Verizon will roll out after the holidays they will begin to block imei. You don't think so? Why would Samsung push an OTA to disable charging if they didn't mean to eliminate any notes in the field?
Sent from my HTC6545LVW using Tapatalk
dottat said:
They will get to that point. They will disable the imei. If you keep your note beyond the update that Verizon will roll out after the holidays they will begin to block imei. You don't think so? Why would Samsung push an OTA to disable charging if they didn't mean to eliminate any notes in the field?
Sent from my HTC6545LVW using Tapatalk
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Click to collapse
I don't know - who actually knows? Is it legal to block an IMEI like that in the US? IDK. We will see. If it happens, it happens. As of now, I have a free N7 I am using. I returned my OG N7 - sent it out friday. I will ride this N7 as long as possible. If I have to make a switch should they IMEI block my N7, I will go back to my Dev N4 until either a worthy updrade is available - either an S8 or Note 8.
As far as why Samsung would push an OTA to disable charging to those daft enough to not have update apk's disabled... well they have to cover their arses, and if they have an OTA that disables a phone, they are not responsible for those owners who have somehow either through root or a package disabler app made their phones immune to OTA's. Will VZ block all N7 IMEI's? Dunno. Hope not. Can't control if they do and if they do, then I will adjust with the option that makes the most sense at that time. Hoping to just ride out my N7 until the N8 is out. Worst case I will get the largest display S8 when it is available. We just don't know what the S8 is gonna be for sure yet, nor what the N8 will be either.
That's certainly one way of doing it.
I have replacement Note 7 from Verizon, PHE firmware, 100% refunded back to Verizon account and refunded back to my credit card, moved to T-Mobile . I blocked OTA update via PDP app. T-Mobile doesn't even recognize my phone.
Because I am at the different network, I don't think my IMEI will be blocked unless Samsung disables my phone's IMEI.
Any thought?
jal3223 said:
Do you have a source of where they gave the 30 day deadline?
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It's what i was told when i called Samsung. I see Verizon says they want do it at all now though. Guess time will tell.
Note 7 update to disable charging coming 12/27
Here: https://explore.t-mobile.com/samsung-galaxy-note7-recall
Better learn how to disable updates FAST! Thankfully, I found it on here and it doesn't take Package Disabler Pro to do it.
Randomly had a return box from them left on my porch today. Verizon refunded everything more than a month ago and had sent me an email saying that they had received my return. Now I don't know what to do. Probably just gonna ignore it.
dennistaylor said:
Here: https://explore.t-mobile.com/samsung-galaxy-note7-recall
Better learn how to disable updates FAST! Thankfully, I found it on here and it doesn't take Package Disabler Pro to do it.
Randomly had a return box from them left on my porch today. Verizon refunded everything more than a month ago and had sent me an email saying that they had received my return. Now I don't know what to do. Probably just gonna ignore it.
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Let them block a phone from powering on and then have somebody die as a result of not being able to call 911. They won't do it.
---------- Post added at 04:24 AM ---------- Previous post was at 04:21 AM ----------
teegunn said:
I don't know - who actually knows? Is it legal to block an IMEI like that in the US? IDK. We will see. If it happens, it happens. As of now, I have a free N7 I am using. I returned my OG N7 - sent it out friday. I will ride this N7 as long as possible. If I have to make a switch should they IMEI block my N7, I will go back to my Dev N4 until either a worthy updrade is available - either an S8 or Note 8.
As far as why Samsung would push an OTA to disable charging to those daft enough to not have update apk's disabled... well they have to cover their arses, and if they have an OTA that disables a phone, they are not responsible for those owners who have somehow either through root or a package disabler app made their phones immune to OTA's. Will VZ block all N7 IMEI's? Dunno. Hope not. Can't control if they do and if they do, then I will adjust with the option that makes the most sense at that time. Hoping to just ride out my N7 until the N8 is out. Worst case I will get the largest display S8 when it is available. We just don't know what the S8 is gonna be for sure yet, nor what the N8 will be either.
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Click to collapse
Yes it's why all phones can dial 911.
tricktaylor said:
Let them block a phone from powering on and then have somebody die as a result of not being able to call 911. They won't do it.
---------- Post added at 04:24 AM ---------- Previous post was at 04:21 AM ----------
Yes it's why all phones can dial 911.
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Click to collapse
It's been plastered everywhere for how long to return the phone. If someone were to somehow die cause of it then it's their own damn fault for keeping it.
Tell that to the first person who dies because their phone won't turn on. I don't get some peoples' anger towards those who kept their note 7. Ok you couldnt get one ir you returnedyours. I bet you buy lottery tickets too.
It's still called a voluntary recall, I'm not sure how they're getting away with taking phones against the will of their customers. I'm comfortable with the odds of my phone catching fire. Sent from said phone and I'm still alive. No one got hurt.
tricktaylor said:
Tell that to the first person who dies because their phone won't turn on. I don't get some peoples' anger towards those who kept their note 7. Ok you couldnt get one ir you returnedyours. I bet you buy lottery tickets too.
It's still called a voluntary recall, I'm not sure how they're getting away with taking phones against the will of their customers. I'm comfortable with the odds of my phone catching fire. Sent from said phone and I'm still alive. No one got hurt.
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Click to collapse
Yeah, because an exploding phone on your face or burning your house down will always allow you to dial 911. Why would they not stop such a device from dialing 911, if it could be the cause for someone to have to dial 911???
Verizon has now issued the email to Note 7 users that they will be sending the update on January 5, 2017 to disable charging capability. Better use Debloat Tool and disable the lines that poll for updates.
Hey guys,
I issued a complaint about my 6 Pro (purchased from the Google Store in November) some weeks ago due to it having connection loss, GPS never pointing me in the direct direction (and some other things), got an replacement device, that randomly rebooted like 5 times in the first 2 days, so I sent back the replacement and hoped for the updates to resolve my issues with the original one. Well they didnt and I just got out of a chat with a service agent, who said, they can only offer repair options now.
As a Google buyer since the nexus days, having the ability to get a good service has always been a strong case for my choice for Google. This is very disappointing. Since when did things change, and why? Or are there people who got more than one replacement?
The dude i had in the chat today said he checked with the specific deparment and they will only offer repair for my device.
Thanks guys!
In the future return the device in the available return window if defective.
Make it their problem not yours (I have 2 open box specials to my name so far with Samsung).
You can try contacting your bank if you used a MC to see if you can return the device and get the bank to do a charge back.
You need to be effectively assertive or people will walk all over you.
I be all over Google like a cheap suit...
xflowy said:
Hey guys,
I issued a complaint about my 6 Pro (purchased from the Google Store in November) some weeks ago due to it having connection loss, GPS never pointing me in the direct direction (and some other things), got an replacement device, that randomly rebooted like 5 times in the first 2 days, so I sent back the replacement and hoped for the updates to resolve my issues with the original one. Well they didnt and I just got out of a chat with a service agent, who said, they can only offer repair options.
As a Google buyer since the nexus days, having the ability to get a good service has always been a strong case for my choice for Google. This is very disappointing. Since when did things change, and why? Or are there people who got more than one replacement?
The dude said he checked with the specific deparment and they will only offer repair for my device.
Thanks guys!
Click to expand...
Click to collapse
Connectivity problems seem to be mainly software related, many people were able to fix their problems by flashing the november radio file. What other problems do you have?
Have you set up your device "fresh" or with a backup? Google cloud or cable?
Some people had problems with backups, if Google doesn't offer you another replacement, I'd suggest to set up your device without any previous backup stuff, to see if that solves your issue.
That's a weird turn of events with that agent
What you are describing is a complete change from how Google handled warranty claims in the past. I would call back and see if the answer changes, this feels like a support agent that was confused.
That said, Google is currently in a very bad spot with support, it is a disaster.
TonikJDK said:
What you are describing is a complete change from how Google handled warranty claims in the past. I would call back and see if the answer changes, this feels like a support agent that was confused.
That said, Google is currently in a very bad spot with support, it is a disaster.
Click to expand...
Click to collapse
This is a good idea to call back. Can't tell you how many times I've received different answers depending on who I talk to from various company's support services.
Lughnasadh said:
This is a good idea to call back. Can't tell you how many times I've received different answers depending on who I talk to from various company's support services.
Click to expand...
Click to collapse
TonikJDK said:
What you are describing is a complete change from how Google handled warranty claims in the past. I would call back and see if the answer changes, this feels like a support agent that was confused.
That said, Google is currently in a very bad spot with support, it is a disaster.
Click to expand...
Click to collapse
I know right. I buying from Google since the nexus days. And getting a replacement has never been an issue. But there seems to be a change in poilicies.
Thats why I'm asking, if someone got a second replacement device, cause I think that is were the cutoff is now.
xflowy said:
Thats why I'm asking, if someone got a second replacement device, cause I think that is were the cutoff is now.
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Click to collapse
If it is, this is the last Pixel I will buy.
Are you on Twitter? Send a message to MadeByGoogle. They might provide clarity.
TonikJDK said:
Are you on Twitter? Send a message to MadeByGoogle. They might provide clarity.
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Click to collapse
Sadly i am not on twitter :/ perhaps someone can take over here?
blackhawk said:
In the future return the device in the available return window if defective.
Make it their problem not yours (I have 2 open box specials to my name so far with Samsung).
You can try contacting your bank if you used a MC to see if you can return the device and get the bank to do a charge back.
You need to be effectively assertive or people will walk all over you.
I be all over Google like a cheap suit...
Click to expand...
Click to collapse
If you do a chargeback they'll freeze your Google account. Lots of reports of this happening on Reddit and they never reverse course and let you keep the account.
EtherealRemnant said:
If you do a chargeback they'll freeze your Google account. Lots of reports of this happening on Reddit and they never reverse course and let you keep the account.
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Click to collapse
All the more reason to never do business with this company it true. I'd return it anyway. Then start filing complaints if they froze the account.
The FTC will take action if they get enough complaints of inappropriate behavior like this.
As it is I would never give Google a dime outright anyway.
blackhawk said:
All the more reason to never do business with this company it true. I'd return it anyway. Then start filing complaints if they froze the account.
The FTC will take action if they get enough complaints of inappropriate behavior like this.
As it is I would never give Google a dime outright anyway.
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Click to collapse
Yeah after hearing about the chargeback situation I decided I'll order from Amazon when it's time. Too many reports of FedEx stealing the phones and Google support not being helpful with requesting refunds.
I agree with OP that it's a shame if Google has now decided they'll only replace a device once. A defective device is a defective device, not anyone but Google's fault that their QA sucks.
EtherealRemnant said:
Yeah after hearing about the chargeback situation I decided I'll order from Amazon when it's time. Too many reports of FedEx stealing the phones and Google support not being helpful with requesting refunds.
I agree with OP that it's a shame if Google has now decided they'll only replace a device once. A defective device is a defective device, not anyone but Google's fault that their QA sucks.
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Click to collapse
As Lughnasadh pointed out calling Google back is a good idea. I've literally called some companies over 2 dozen times over the course of a week or two, escalating the case, ask to talk to supervisors, managers, even a VP at Sony.
Trying to get them to do the right thing.
Hammer them until they blink first... it's like playing the slots.
I'm successful almost always but it can take some doing. Once I get started I go to town...*
It's all good though because it's another free course in assertive training. Unfortunately for them I'm already well trained and worse I enjoy it
*attitude adjustment theme music courtesy the Kinks
I think maybe too many scams going on....
Morgrain said:
Connectivity problems seem to be mainly software related, many people were able to fix their problems by flashing the november radio file. What other problems do you have?
Have you set up your device "fresh" or with a backup? Google cloud or cable?
Some people had problems with backups, if Google doesn't offer you another replacement, I'd suggest to set up your device without any previous backup stuff, to see if that solves your issue.
Click to expand...
Click to collapse
actually, from what I heard it was mainly adaptive connect that caused the problem. (Least it was for me and I was on December update, but November did it to). Now I am on January update.
edmondt said:
I think maybe too many scams going on....
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Click to collapse
I agree. People bl unlock flash the wrong image, can't recover, and say my phone won't respond. Not that it happened here but you can search the threads and see what I mean.
bobby janow said:
I agree. People bl unlock flash the wrong image, can't recover, and say my phone won't respond. Not that it happened here but you can search the threads and see what I mean.
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Click to collapse
No doubt that may be true, but not all devices are equal (even the same model).
It's a dirty little secret but a common practice for phone manufacturers to substitute smaller chipsets and components during a production run due to parts availability. If it's a chipset it may not be compatible with the original firmware instruction set.
Eventually the manufacturer will modify the firmware to incorporate these off spec components, hopefully. Once they realize there's a problem. Almost always they need to physically examine the device to know if/what was substituted. So yeah they like you to send it in for repair. Fking beta hardware
Samsung is known to do this.
So when others are having issues you never experienced or easily fixed and they can't, don't be so sure it's the user's fault. Especially if there are wide spread reports.
so no one here who got a second replacement device?
xflowy said:
so no one here who got a second replacement device?
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Click to collapse
I'm very sure I remember reading some other members in this section reporting having received second replacement devices. No idea who they were or in which threads you might find their posts, though.