MTP Not Working Windows 10 - Google Pixel XL Questions & Answers

I am unable to get Windows to mount my Pixel XL in MTP mode. I have the Pixel's screen turned on and unlocked, and the connection option on the phone's pull down menu is set to transfer files. Windows is able to mount the phone when it is in picture transfer mode, but not in MTP mode.. When I look in Window's device manager I can see that the MTP device is connected but I'm getting a yellow triangle exclamation, as in the driver is no good. I uninstalled the driver and tried letting Windows reinstall to no avail. I have searched the web for MTP drivers for Windows, but I can't really find anything. The specific version of Windows that I am using is Windows 10 Education 64.
The main reason for my concern is that I am about to attempt to apply the new root method that is available, and I wasn't sure if I needed to be connected successfully via MTP before I get the ball rolling with ADB. I do have the ADB drivers installed, along with ADB and fastboot and that seems to be working fine. When I run the command 'adb devices' the console shows that my Pixel XL is connected. I am assuming that I should be good to go on that front, but I still want to know why MTP is not working on Windows, and how I can fix it. Any suggestions would be greatly appreciated.
Here's a screen shot of what Window's device manager is showing me.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

norcal61 said:
I am unable to get Windows to mount my Pixel XL in MTP mode.
Click to expand...
Click to collapse
Maybe this will help: http://www.technobuzz.net/download-google-pixel-xl-usb-drivers-adb-fastboot/
Personally I installed the latest SDK which comes with the latest drivers.

Scott said:
Maybe this will help: http://www.technobuzz.net/download-google-pixel-xl-usb-drivers-adb-fastboot/
Personally I installed the latest SDK which comes with the latest drivers.
Click to expand...
Click to collapse
I tried that already. I stumbled across it while searching for a solution. The adb and fastboot parts worked well but not the regular mtp drivers. I think maybe the problem has to do with Windows itself.

I had a similar issue with my Pixel C tablet. I don't remember which driver that I had to use but I eventually got it to work. I believe that I ended up needing PDANet to resolve. I am using the same computer for my Google Pixel phone. I have successfully been able to use MTP on my Google Pixel phone and have access to all the files via file explorer.

I noticed the same thing. When I first attached my phone to the laptop I could see the phone in device manager. Couldn't get into internal storage. Changed the phone from mtp to picture mode then back to mtp and was able to get in. I have to use this method whenever I attach my phone to the laptop using Windows 10. I didn't get any yellow exclamation signs at any time.

plug your phone to your computer then check the notifications,tap on the USB charging this device for other options...just tick the usb to transfer files ....

Check out this Youtube video, fixed it for me.
https://www.youtube.com/watch?v=fUHQzqxxsZI

defens23 said:
I noticed the same thing. When I first attached my phone to the laptop I could see the phone in device manager. Couldn't get into internal storage. Changed the phone from mtp to picture mode then back to mtp and was able to get in. I have to use this method whenever I attach my phone to the laptop using Windows 10. I didn't get any yellow exclamation signs at any time.
Click to expand...
Click to collapse
Believe it or not have seen / owned many devices that exhibited this behavior.
Switching back and forth always fixed.

awesome thanks for that video!!
peejayw said:
Check out this Youtube video, fixed it for me.
https://www.youtube.com/watch?v=fUHQzqxxsZI
Click to expand...
Click to collapse

This was from Microsoft's site, is a little quicker. It would be nice if this got fixed.
(1) Go to C:\Windows\INF
(2) Type "wpdmtp.inf" in search bar provided to the right of the address bar in Windows 10.
(3) Once you found it, just right click on it and select install. It will take a very few seconds.
(4) Connect your device to the pc.

I've found that switching from a USB 3.0 port to a USB 2.0 port fixes all file transfer issues with the Pixel XL. Anyone else seeing that? Any ideas why?

triumvirant said:
I've found that switching from a USB 3.0 port to a USB 2.0 port fixes all file transfer issues with the Pixel XL. Anyone else seeing that? Any ideas why?
Click to expand...
Click to collapse
Nope. Coincidence.
Sent from my Pixel using XDA-Developers Legacy app

triumvirant said:
I've found that switching from a USB 3.0 port to a USB 2.0 port fixes all file transfer issues with the Pixel XL. Anyone else seeing that? Any ideas why?
Click to expand...
Click to collapse
bobby janow said:
Nope. Coincidence.
Sent from my Pixel using XDA-Developers Legacy app
Click to expand...
Click to collapse
I don't know if it's a coincidence because USB 3.0 is still not fully supported or functional on all new motherboards. Even the brands that claim to and brag about having it still have a half ace implementation of it. I'm looking at you Asus and Gigabyte!!! :crying: I have had to stop using their boards because I've gotten too many complaints from customers.
I can never get any 3.0 device to run off my 3.0 ports, wtf?! I can get flash drives to work all day for sure though!!!:silly:

i'm running an ASUS MB too...perhaps there are more variables to this equation than we want to believe.

Jammol said:
I don't know if it's a coincidence because USB 3.0 is still not fully supported or functional on all new motherboards. Even the brands that claim to and brag about having it still have a half ace implementation of it. I'm looking at you Asus and Gigabyte!!! :crying: I have had to stop using their boards because I've gotten too many complaints from customers.
I can never get any 3.0 device to run off my 3.0 ports, wtf?! I can get flash drives to work all day for sure though!!!:silly:
Click to expand...
Click to collapse
I'll grant you that, some of those things happen to me too. But as for a driver not recognizing the device this thread fixes that. That doesn't have anything to do (afaik) with USB 3.0. This was just a silly driver that lost its way. As soon as I tried the method here everything was back to normal.

bobby janow said:
I'll grant you that, some of those things happen to me too. But as for a driver not recognizing the device this thread fixes that. That doesn't have anything to do (afaik) with USB 3.0. This was just a silly driver that lost its way. As soon as I tried the method here everything was back to normal.
Click to expand...
Click to collapse
Windows! Lol.

Related

No OS, OTG not recognized. Am I bricked?

Accidental full wipe of my Nexus 7 has left me with a no OS paper weight.
Fastboot indicates it's locked but I can boot into TWRP, but can't get it to be recognized by any PC and it won't recognize my OTG-USB (which has been recognized by others).
Any ideas as to how to get her up and running would be greatly appreciated.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Did you mount the OTG usb in TWRP or just looked for it to auto detect?
Btw, this belongs in the Q & A section, so ask a mod to move it
I am unable to select/check mount the OTG while in TWRP. The OTG is formatted correctly as the OTG is readable on other devices, but it seems like it just isn't being found by the N7. I'm baffled.
Check this thread: http://forum.xda-developers.com/showthread.php?t=3064562
Tried it on a full battery, still no luck.
tried to get it to work, any suggestions fellow XDAers? I'm in a real jam here
Check this thread: http://forum.xda-developers.com/show....php?t=3064562
Click to expand...
Click to collapse
Thanks, but I can't get the tablet to be recognized. I've tried it in multiple windows computers with both USB 2 and 3.
Have you tried adb/fastboot?
Have you tried adb/fastboot?
Click to expand...
Click to collapse
I am able to fastboot, but still can't get the pc to recognize that it's connected. The tablet takes a charge, but the pc never acknowledges that a device is connected, device manager never indicates a device is connected.
-If you don't have any Roms on internal storage, that's no good since you have TWRP.
-Try A different USB cable.
-Definitly make sure you have installed Google USB drivers.
-Have you tried ADB Sideload in twrp? Maybe TWRPs' adb will work better.
It looks like you need to update your bootloader as well, go with the latest factory images.
If you need to know where to find the above things I can point you to them. You must eventually get the PC to recognise it in fastboot though.
CrazyJ36 said:
-If you don't have any Roms on internal storage, that's no good since you have TWRP.
-Try A different USB cable.
-Definitly make sure you have installed Google USB drivers.
-Have you tried ADB Sideload in twrp? Maybe TWRPs' adb will work better.
It looks like you need to update your bootloader as well, go with the latest factory images.
If you need to know where to find the above things I can point you to them. You must eventually get the PC to recognise it in fastboot though.
Click to expand...
Click to collapse
Thanks. Everything hinges on the PC being able to recognize that I'm attempting to connect the tablet (or for the tablet to recognize that I've attached the OTG).
I have tried multiple USB cables and ensured that the drivers are installed on the multiple PCs I've attached to.
I have tried to ADB sideload in TWRP, but since none of the PCs recognize that the tablet is connected to the PC, ADB won't work.
Again, it's not that the drivers are not installed, but rather the PC not recognizing that I have attached a device through the USB (no sound, no pop-up, nothing in the device manager). It is extremely frustrating, especially since the device charges via the USB from the PC.
DorianX said:
Check this thread: http://forum.xda-developers.com/showthread.php?t=3064562
Click to expand...
Click to collapse
CrazyJ36 said:
Have you tried adb/fastboot?
Click to expand...
Click to collapse
Still no luck, any other recommendations?
Device Manager doesn't even show something like "qualcomm_qloader"? That's seems worse than any other hard brick I've seen.
-OTG should be FAT32 formated (probably is).
-We're you using Lollipop with that 4.02 bootloader? I believe that was A prerequisite for installing Lollipop which may have cause the tablet to not show on the PC.
- Nexus Root Toolkit has different methods for installing drivers http://www.wugfresh.com/faqs/
-Found this thread http://forum.xda-developers.com/showthread.php?t=2404297&page=1
Shows holding power for A minute got theres' to start doing stuff. It' A different recovery issue though.
Hate to be A downer, I hard bricked A galaxy s4 I had for only 5 days last month. That never turned on again. It's not fun.
I had the same issue. The only way I could fix was a full adb restore. I tried several other ways and none worked.
sent from my Hyperdrive powered G Note 10.1
CrazyJ36 said:
Device Manager doesn't even show something like "qualcomm_qloader"? That's seems worse than any other hard brick I've seen.
-OTG should be FAT32 formated (probably is).
-We're you using Lollipop with that 4.02 bootloader? I believe that was A prerequisite for installing Lollipop which may have cause the tablet to not show on the PC.
- Nexus Root Toolkit has different methods for installing drivers http://www.wugfresh.com/faqs/
-Found this thread http://forum.xda-developers.com/showthread.php?t=2404297&page=1
Shows holding power for A minute got theres' to start doing stuff. It' A different recovery issue though.
Hate to be A downer, I hard bricked A galaxy s4 I had for only 5 days last month. That never turned on again. It's not fun.
Click to expand...
Click to collapse
Nothing shows in the device manager. I was using KitKat on the tablet.
Turns on without an issue, opens TWRP with no issue.
when connected to the PC nothing occurs, not when it's on the Google screen, not when it's in TWRP, not in Fastboot, not when it's restarting. Nothing.
if it was the driver being missing, I'd at least see the device attached, just not communicating properly
sorry to hear about your GS4
The Apostle said:
I had the same issue. The only way I could fix was a full adb restore. I tried several other ways and none worked.
sent from my Hyperdrive powered G Note 10.1
Click to expand...
Click to collapse
if you truly had the same exact problem, how were you able to use ADB if your device wasn't recognized on a PC or OTG?
Welp, that would be my fault for not completely reading. My apologies.
sent from my Hyperdrive powered G Note 10.1
The Apostle said:
Welp, that would be my fault for not completely reading. My apologies.
sent from my Hyperdrive powered G Note 10.1
Click to expand...
Click to collapse
it's alright, thanks for the thought.
I'm just hoping since I can get into TWRP someone has an idea of how I can get it to recognize the OTG or the PC to see it and I can get into ADB.
Corrupted usb port on the tablet? Maybe broken pin. Try to examine it. It can happen that it is being charged but not identified by the pc because of a faulty port. Try live install of ubuntu to chech if it sees the device.
zandgreen said:
Corrupted usb port on the tablet? Maybe broken pin. Try to examine it. It can happen that it is being charged but not identified by the pc because of a faulty port. Try live install of ubuntu to chech if it sees the device.
Click to expand...
Click to collapse
the port looks perfectly fine, I was thinking the same thing, but there doesn't seem to be any damage. I almost wish it was damaged so I could at least assume that's the problem and just trash the thing.

USB Data transfert not working

Hello everyone,
Since few days, I have a really enoying issue with my Pixel 2 XL.
Android Auto is not working anymore.
after differents diagnostic test, USB data is not working at all. I tried different USB cable, different Android Auto car and different Computer. I have only USB charge.. not data. Even if I enable USB debbug or if I try in safe mode
Does anyone have the same issue ?
What can I do ?
thank you for your help !
PS: https://productforums.google.com/forum/#!topic/nexus/PP_MDA4y0kU;context-place=forum/Nexus this issue looks like the same as me. but even if I enable or disable usb debbug. it doesn't work. and I am with 8.1 Oreo
MrMoi said:
Hello everyone, Since few days, I have a really enoying issue with my Pixel 2 XL. Android Auto is not working anymore. after differents diagnostic test, USB data is not working at all. I tried different USB cable, different Android Auto car and different Computer. I have only USB charge.. not data. Even if I enable USB debbug or if I try in safe mode Does anyone have the same issue ? What can I do ? thank you for your help ! PS: https://productforums.google.com/forum/#!topic/nexus/PP_MDA4y0kU;context-place=forum/Nexus this issue looks like the same as me. but even if I enable or disable usb debbug. it doesn't work. and I am with 8.1 Oreo
Click to expand...
Click to collapse
Have you tried revoking USB debugging authorizations and then re-enabling? It is the option just below the USB debugging toggle. Taking AA completely out of the equation, if after you have tried more than one USB-A to USB-C cables on more than one PC and cannot get MTP working you probably need to do a factory data reset. This will confirm whether you have a hardware issue or not. It is also the first step Google will require you to do prior to allowing an RMA.
Edit: You can also test if fastboot is working in bootloader mode, and if adb is working in recovery mode.
thank you for your help..
I've tried adb, fastboot and factory reset...:crying:
MrMoi said:
thank you for your help.. I've tried adb, fastboot and factory reset...:crying:
Click to expand...
Click to collapse
I'm not sure you understood... my suggestion was to test the phone in bootloader mode and send fastboot commands to it from your PC (eg. fastboot devices) -and- while in recovery mode (eg. adb devices). This is of course with adb debugging enabled. You also didn't answer my question about revoking adb in Developer Settings and then re-authorizing it? I still suspect you have a cable/pc driver issue.
Oups sorry my answer is not really clear.
Yes I revoke all ADB computer in developer setting . I try to boot in fastboot mode and recovery mode but ADB devices and fastboot device command doesn't work.
I can't see the device in my w10 computer in device manager
MrMoi said:
Oups sorry my answer is not really clear. Yes I revoke all ADB computer in developer setting . I try to boot in fastboot mode and recovery mode but ADB devices and fastboot device command doesn't work.I can't see the device in my w10 computer in device manager
Click to expand...
Click to collapse
Use THIS tool to view and remove any Google related USB drivers and try again. Don't worry about removing any drivers, they will re-install. Make sure you get them all out, REBOOT the PC and then plug your device back in. Are there any conflicts in your Device Manager in the USB section?
v12xke said:
Use THIS tool to view and remove any Google related USB drivers and try again. Don't worry about removing any drivers, they will re-install. Make sure you get them all out, REBOOT the PC and then plug your device back in. Are there any conflicts in your Device Manager in the USB section?
Click to expand...
Click to collapse
no conflicts in my device manager, nothing change after removing all my drivers
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
MrMoi said:
no conflicts in my device manager, nothing change after removing all my drivers
Click to expand...
Click to collapse
I had the same problem with my Nexus 5x (now dead) and recently pixel 2xl where there is no charging options or USB debugging mode in all different modes(recovery, fast boot) like yours.
What I did before it was installing Andromeda. Not sure if your case was the same.
Anyway, I fixed mine by going to safe mode. Plugging usbA to C, and connecting to mac. Tried changing usbc between the orientation while trying "adb devices" in the terminal on mac. After a while plugging in in each orientation. It came back to work. Not sure why..
Try it on your windows machine if it worked
wkJason said:
I had the same problem with my Nexus 5x (now dead) and recently pixel 2xl where there is no charging options or USB debugging mode in all different modes(recovery, fast boot) like yours.
What I did before it was installing Andromeda. Not sure if your case was the same.
Anyway, I fixed mine by going to safe mode. Plugging usbA to C, and connecting to mac. Tried changing usbc between the orientation while trying "adb devices" in the terminal on mac. After a while plugging in in each orientation. It came back to work. Not sure why..
Try it on your windows machine if it worked
Click to expand...
Click to collapse
thank you, but still not working
Did you ever get this problem resolved? I am having the same issue on my XL 2
I experience this problm as well but I just try different USB ports then it magically works. Quite annoying.
Boiler_81 said:
Did you ever get this problem resolved? I am having the same issue on my XL 2
Click to expand...
Click to collapse
Hello,
I had to send it back to the Google store. I never knew what the problem was.
Thank You
MrMoi said:
Hello,
I had to send it back to the Google store. I never knew what the problem was.
Click to expand...
Click to collapse

No more usb access on windows 10

Hi all,
I have a Oneplus 3 with the last update (OxygenOS 5.0.4) and I can't access to my files with an USB cable.
I try on 3 computers with differents cables, and the OTG parameter on ON but nothing works.
Drivers are normally ok.
Do you have a solution?
Best regards,
Jckbrtn
jckbrtn said:
Do you have a solution?
Click to expand...
Click to collapse
Try to turn on usb debugging in developer options
mar.ur said:
Try to turn on usb debugging in developer options
Click to expand...
Click to collapse
Hi,
Thanks but it doesn't work and I never need to do that before.
I don't understand why it doesn't work anymore.
I hadn't try nothing new on my phone.
I think I will try to reset it...
Best regards,
Jckbrtn
@jckbrtn is there connecting with pc in recovery mode ? I mean adb commands
mar.ur said:
@jckbrtn is there connecting with pc in recovery mode ? I mean adb commands
Click to expand...
Click to collapse
I just try to connect my Oneplus with USB cable like I always use to do.
ADB drivers are installed on my PC and I only have the original recovery.
I never try to root this smartphone.
With a OneplusX on LineageOS, no problem. See screenshot:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Looking at your photo, have your tried to tap the second option...?
150208 said:
Looking at your photo, have your tried to tap the second option...?
Click to expand...
Click to collapse
Picture is for my OneplusX. It works for the OneplusX on the same computer but not for the Oneplus 3.
I don't have this menu in notification.
jckbrtn said:
Picture is for my OneplusX. It works for the OneplusX on the same computer but not for the Oneplus 3.
I don't have this menu in notification.
Click to expand...
Click to collapse
Oh i see
Try developer options, if i remember it right, i believe there is a setting about USB access in OOS.
Other than that i don't know except factory reset, re-install the PC, or bad usb port (in either of phone/pc).
I have this issue once, but it because my bad usb port on my PC motherboard.
jckbrtn said:
Picture is for my OneplusX. It works for the OneplusX on the same computer but not for the Oneplus 3.
I don't have this menu in notification.
Click to expand...
Click to collapse
Go through and remove the drivers for all the one plus device then connect the 3. The drivers for the two are corrupting each other. It is a known issue with the drivers for this device. I have to reinstall the drivers on every connect and disconnect from USB.
zelendel said:
Go through and remove the drivers for all the one plus device then connect the 3. The drivers for the two are corrupting each other. It is a known issue with the drivers for this device. I have to reinstall the drivers on every connect and disconnect from USB.
Click to expand...
Click to collapse
I only have drivers for the 3. For th OneplusX with the usb, no problem.
Drivers removed but it doesn't works. I think I'll try a reset of my device in a few days to see...
I try on 3 windows computers with differents cables (also the Oneplus one), drivers, no drivers... don't know....
jckbrtn said:
I only have drivers for the 3. For th OneplusX with the usb, no problem.
Drivers removed but it doesn't works. I think I'll try a reset of my device in a few days to see...
I try on 3 windows computers with differents cables (also the Oneplus one), drivers, no drivers... don't know....
Click to expand...
Click to collapse
With the one plus devices you can never tell. It could be anything from software to hardware. Next time you connect pull a log cat this might help.
So I try a factory reset: don't work
I downgrade to oxygen 5.0.3 and 5.0.1: don't work
I try on an other laptop where I never plug my oneplus or install drivers/adb: don't work
I also try with different cables (original from oneplus include): don' work
With otg option on, usb debugging on, ... or without, don't work!
And best is I can't install LineageOS as I have no access on my PC
zelendel said:
With the one plus devices you can never tell. It could be anything from software to hardware. Next time you connect pull a log cat this might help.
Click to expand...
Click to collapse
Yes, I think it's hardware. USB-C don't work with OTG adapter (USB-C to USB and USB key).
Log cat? How to?
I just bought an used 3T and have the same problem. I have tried every possible software solution I guess I have to try to replace USB port but if it doesn't help I don't know what I'll do...
I had the same issue but a fix I found to work was when my Oneplus 3 was plugged into my computer, the dropdown notification that says "Android System" - USB charging this device can be changed to transfer files and after that option is picked, my phone is detected by my computer. Maybe this will help some of you
stingerbs said:
I had the same issue but a fix I found to work was when my Oneplus 3 was plugged into my computer, the dropdown notification that says "Android System" - USB charging this device can be changed to transfer files and after that option is picked, my phone is detected by my computer. Maybe this will help some of you
Click to expand...
Click to collapse
Problem is I don't have this menu anymore since my usbc port is not working
stingerbs said:
I had the same issue but a fix I found to work was when my Oneplus 3 was plugged into my computer, the dropdown notification that says "Android System" - USB charging this device can be changed to transfer files and after that option is picked, my phone is detected by my computer. Maybe this will help some of you
Click to expand...
Click to collapse
I'm waiting for a response of the oneplus support. My smartphone is still under warranty so I asked for a RMA.
I had to make a video of me connecting the phone to my computer to show the issue.
I also made a video with an other usbc smartphone to show that all is working.
jckbrtn said:
I'm waiting for a response of the oneplus support. My smartphone is still under warranty so I asked for a RMA.
I had to make a video of me connecting the phone to my computer to show the issue.
I also made a video with an other usbc smartphone to show that all is working.
Click to expand...
Click to collapse
So after 2 weeks of mail contact, my smartphone was sent from Belgium to Poland monday.
I received my repaired smartphone on wednesday.
Technical support very good! Mail support very complicated...

MTP options do not show when connected to Laptop

Hi All,
I hope someone here can help me with the issue I have been facing with my LG G7 from the last two weeks.
Earlier my phone used to show me the MTP options each time I connected it to my laptop using the cable. For some reason, the phone does not show me the MTP options anymore and only charges when connected to the laptop.
I have done the below to try & fix but nothing has helped.
Cleaned the charging port on my phone
Tried a different USB cable
Tried USB debugging
I also did a factory reset on the phone
While researching on the internet, I read about the three dots on the storage tab, I don't have that. Also in developer options the Select USB configuration does not pop-up and when I click it 5 to 6 times a window pops-up and vanishes in a fraction of a second.
Any leads on what needs to done to fix the issue I'm facing?
Screenshot from about the phone attached.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Hi, any solution to this? I have exactly to a tee, the same problem.
Nothing yet.
highfade said:
Hi, any solution to this? I have exactly to a tee, the same problem.
Click to expand...
Click to collapse
Nothing yet.
Hi.
Go to C:\Windows\INF\wpdmtp.inf, right click the file, then click 'Install' in the menu. See if that helps.
No Luck.
romkeris said:
Hi.
Go to C:\Windows\INF\wpdmtp.inf, right click the file, then click 'Install' in the menu. See if that helps.
Click to expand...
Click to collapse
Hi Romkeris,
Thanks for the tip, tried that with both the phone connected to the laptop and without the phone connected to the laptop and it did not help.
Any other suggestion that you want me to try?
yuvrajsp said:
Any other suggestion that you want me to try?
Click to expand...
Click to collapse
That helped me, with same problem some time ago. Also take a look at device manager if there are no devices with the exclamation mark, when you connect phone.
If there is, delete it and do the same as in my previous post. Also you may try to install latest LGMobileDriver_WHQL_Ver_4.4.2.exe.
romkeris said:
That helped me, with same problem some time ago. Also take a look at device manager if there are no devices with the exclamation mark, when you connect phone.
If there is, delete it and do the same as in my previous post. Also you may try to install latest LGMobileDriver_WHQL_Ver_4.4.2.exe.
Click to expand...
Click to collapse
Hi Romkeris,
Thanks for the additional tips. They did not seem to resolve the issue.
I do not have any devices with exclamation marks in my device manager and I have installed the drivers as suggested too. I have also tried using a different laptop and a different cable but both yielded the same output. Just to confirm if it not my laptop, I tried connecting my Pocofone F1 and my laptop was able to detect that but the laptop fails to detect the LG G7 with the same cable as well.
To mention again, I do not even get the MTP options that android devices get when they are connected to computers.
yuvrajsp said:
Hi Romkeris,
Thanks for the additional tips. They did not seem to resolve the issue.
I do not have any devices with exclamation marks in my device manager and I have installed the drivers as suggested too. I have also tried using a different laptop and a different cable but both yielded the same output. Just to confirm if it not my laptop, I tried connecting my Pocofone F1 and my laptop was able to detect that but the laptop fails to detect the LG G7 with the same cable as well.
To mention again, I do not even get the MTP options that android devices get when they are connected to computers.
Click to expand...
Click to collapse
If you can, backup your important documents and try to reset Android to factory defaults. Its seams, it is G7 fault. I think it has big chance to resolve that issue.
This time is the only option I can suggest you.
romkeris said:
If you can, backup your important documents and try to reset Android to factory defaults. Its seams, it is G7 fault. I think it has big chance to resolve that issue.
This time is the only option I can suggest you.
Click to expand...
Click to collapse
Hi Romkeris,
Thanks again but I have done that too and that did not solve the issue either!
yuvrajsp said:
Hi Romkeris,
Thanks again but I have done that too and that did not solve the issue either!
Click to expand...
Click to collapse
What did you do with phone before that happened? Is this stock Android?
romkeris said:
What did you do with phone before that happened? Is this stock Android?
Click to expand...
Click to collapse
Hi Romkeris,
I have done nothing actually. It's not rooted and is running the OS that came with the phone.
I have no idea when it stopped working as I don't use the option that often but is must be after some update from LG? I don't know much about this stuff but think the only way to fix this is by LG update or patch?
Also strange that while searching for a solution it's as far as I know just us two having the problem?
As you describe the issue seems to be a physical failure in the USB Connection, do you have noticed slow charging or quick charge failure? Any notification about any USB concern? recent moisture? if yes I would suggest replace USB module, If warranty is not an option, ebay is your friend, go buy the spare and replace it.
I had issue with usb debugging being enabled. Sometimes disabling it helps. Sometimes going from mtp to ptp back to mtp. Or just installing the "standard MTP-device" driver on windows. I had an issue also because my windows was a KN version or N version. You need a media pack thought that didnt help me. I had to install a fresh Windows 10.
smariob said:
As you describe the issue seems to be a physical failure in the USB Connection, do you have noticed slow charging or quick charge failure? Any notification about any USB concern? recent moisture? if yes I would suggest replace USB module, If warranty is not an option, ebay is your friend, go buy the spare and replace it.
Click to expand...
Click to collapse
Thanks, Smariob.
I think having the USB module replaces may be my last resort as I have tried literally everything apart from this. It was a pain in the A** to have close to 100 GB of data transferred over a memory card as I did not have access to move data directly from the phone to the laptop. Formatting the laptop too did not help.
Thanks anyway, for all your suggestions!
yuvrajsp said:
Thanks, Smariob.
I think having the USB module replaces may be my last resort as I have tried literally everything apart from this. It was a pain in the A** to have close to 100 GB of data transferred over a memory card as I did not have access to move data directly from the phone to the laptop. Formatting the laptop too did not help.
Thanks anyway, for all your suggestions!
Click to expand...
Click to collapse
share a folder on pc and move the files over wifi
washwash said:
share a folder on pc and move the files over wifi
Click to expand...
Click to collapse
Does this mean I'll not be able to root my device or run adb commands from my PC to the phone?
I have the same issue. I have tried factory reset, using a different charger, and all the other steps listed in this thread. If you have found any solution please share!
yuvrajsp said:
Does this mean I'll not be able to root my device or run adb commands from my PC to the phone?
Click to expand...
Click to collapse
these two thing are totally different stuff
imho mtp is terrible and sometimes i've lost files, if the phone is ok the problem is in windows, and 90% times is windows problem.
now if i need to transfer files i use lan wifi with a good file manager, like mixplorer (is buggy but wifi transfer works so far) or any other famous file explorer with samba support.
OR remove sd and use a card reader to be 100% sure.
mtp is really disgusting.
yuvrajsp said:
Thanks, Smariob.
I think having the USB module replaces may be my last resort as I have tried literally everything apart from this. It was a pain in the A** to have close to 100 GB of data transferred over a memory card as I did not have access to move data directly from the phone to the laptop. Formatting the laptop too did not help.
Thanks anyway, for all your suggestions!
Click to expand...
Click to collapse
Did you ever find any solution? I replaced my usb port and the problem still continues. I think it may be something with the android software itself and I cannot find anything on how to fix this problem.

Question Pixel 6 Pro isnt shown in Windows Explorer

Hey everyone,
I cant get my phone to be shown in Windows File Explorer.
Yes I already switched to Datatransfer via the notification.
I tried different cables, rebooted both devices, turned on USB-Debugging, but its just not showing up.
When attaching my OnePlus 7 Pro it works perfectly fine.
Any Ideas?
HouseFuzzy said:
Hey everyone,
I cant get my phone to be shown in Windows File Explorer.
Yes I already switched to Datatransfer via the notification.
I tried different cables, rebooted both devices, turned on USB-Debugging, but its just not showing up.
When attaching my OnePlus 7 Pro it works perfectly fine.
Any Ideas?
Click to expand...
Click to collapse
It's usually either the cable or the port, maybe try out another USB slot on your PC.
HouseFuzzy said:
Hey everyone,
I cant get my phone to be shown in Windows File Explorer.
Yes I already switched to Datatransfer via the notification.
I tried different cables, rebooted both devices, turned on USB-Debugging, but its just not showing up.
When attaching my OnePlus 7 Pro it works perfectly fine.
Any Ideas?
Click to expand...
Click to collapse
Mine wouldn't either and to get it to open I had to have developer options turned on. That was the first thing I did when I received the phone, turn developer options on and when it's off the computer won't recognize the phone so I just leave it on all the time.
HouseFuzzy said:
Hey everyone,
I cant get my phone to be shown in Windows File Explorer.
Yes I already switched to Datatransfer via the notification.
I tried different cables, rebooted both devices, turned on USB-Debugging, but its just not showing up.
When attaching my OnePlus 7 Pro it works perfectly fine.
Any Ideas?
Click to expand...
Click to collapse
I've had the exact same issue ever since first getting the 6 Pro. Tried different cables, different ports, developer options is on, tried every single different USB driver I could find etc etc.
The only way I can get my PC to see the phone is to choose "PTP" as the connection method and then it will just show me the photo folders on the phone. Highly frustrating!
Texan1 said:
I've had the exact same issue ever since first getting the 6 Pro. Tried different cables, different ports, developer options is on, tried every single different USB driver I could find etc etc.
The only way I can get my PC to see the phone is to choose "PTP" as the connection method and then it will just show me the photo folders on the phone. Highly frustrating!
Click to expand...
Click to collapse
This is exactly my problem aswell. Have all turned on like it should be, I even watched youtube videos to see if they are pressing something im completly missing. But nothing.
PTP seems to be working for me aswell. Thats something atleast, but ****ty still...
HouseFuzzy said:
This is exactly my problem aswell. Have all turned on like it should be, I even watched youtube videos to see if they are pressing something im completly missing. But nothing.
PTP seems to be working for me aswell. Thats something atleast, but ****ty still...
Click to expand...
Click to collapse
Take a look at this Reddit thread.
https://www.reddit.com/r/Pixel6/comments/qoewmc
curious what device manager says for you guys? under Portable Devices (with usb debugging disabled) - Pixel 6 or LeMobile?
HouseFuzzy said:
Hey everyone,
I cant get my phone to be shown in Windows File Explorer.
Yes I already switched to Datatransfer via the notification.
I tried different cables, rebooted both devices, turned on USB-Debugging, but its just not showing up.
When attaching my OnePlus 7 Pro it works perfectly fine.
Any Ideas?
Click to expand...
Click to collapse
Have you tried with this driver installed?
Get the Google USB Driver | Android Studio | Android Developers
The Google USB Driver is required to perform adb debugging on Windows with Google devices.
developer.android.com
Make sure your device's DEFAULT USB CONFIGURATION under Developer Options (half way down) is set to "file transfer/android auto". Mine was set to "no data transfer" by default
Type C to Type C works just fine.
Alekos said:
curious what device manager says for you guys? under Portable Devices (with usb debugging disabled) - Pixel 6 or LeMobile?
Click to expand...
Click to collapse
This is what mine shows. You know, now that I think about it, I saw in Windows there were "optional" updates (second screenshot), two of which say "LeMobile". If yours says LeMobile, try uninstalling those drivers from Device Manager and installing the official Google ones as @Lughnasadh
suggested https://developer.android.com/studio/run/win-usb. You can also do as @Az Biker suggested, or each and every time you connect your phone to your computer, you'll have to toggle the notification to set it to USB file transfer mode (third screenshot).
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
roirraW edor ehT said:
This is what mine shows. You know, now that I think about it, I saw in Windows there were "optional" updates (second screenshot), two of which say "LeMobile". If yours says LeMobile, try uninstalling those drivers from Device Manager and installing the official Google ones as @Lughnasadh
suggested https://developer.android.com/studio/run/win-usb. You can also do as @Az Biker suggested, or each and every time you connect your phone to your computer, you'll have to toggle the notification to set it to USB file transfer mode (third screenshot).
View attachment 5470669
View attachment 5470673
Click to expand...
Click to collapse
If I change to PTP it shows the DCIM and camera. I cannot see anything else, and I dont see Android device in my device manager....
ScottBroker said:
If I change to PTP it shows the DCIM and camera. I cannot see anything else, and I dont see Android device in my device manager....
Click to expand...
Click to collapse
When you click on your notification, you don't see the option I have chosen below "Use USB for" "File transfer / Android Auto" (first screenshot)?. Also, as I believe has also been suggested, you can go into Developer Options and choose "Default USB configuration", and then choose "File transfer / Android Auto" from there (second and third screenshots).
If you don't see the same options as I show in these screenshots, can you post some of what you do see?
The Pixel 6 seems to be somewhat sensitive to some cables. A few things: if you have ADB Debugging on, then the driver will show as an ADB interface under Android Device. so if you are just wanting to transfer files, turn it off. it should work with developer options disabled. Also, sometimes if your usb drivers aren't updated or installed properly, then it won't show up properly. a lot of computers don't have usb-c ports so just make sure all your drivers are up to date (using the official manufacturer's method, not third party driver apps). And on a PC, try using the ports on the back of the computer. Different cables and last but not least try a different computer. this will resolve 99% of issues. last tip is to try connecting the phone when its in safe mode.
Brand new Pixel 6 and Windows 10 with latest updates. I've tried everything from various cables to uninstalling and reinstalling drivers with no joy. In PTP, the pixel shows up in device manager under portable devices and also in file explorer, but only with ADB debugging enabled. Switch to USB File Transfer and it disappears. My workaround is to create a folder in DCIM, copy with PTP to the new folder, and then using the Android Files app, move the files to where I want them. Very frustrating. Almost making me wish I had stuck with my Huawei.
Under Android devices in Device Manager, it read Google Nexus ADB Driver. I uninstalled and then deleted the driver, Android Composite Interface self-installed, and now File Transfer works. Go Figure.
Forget about adb drivers, that has nothing to do with UMS, so don't waste your time.
I'd suggest *trying* with a linux liveusb to see if it works there. If it does, it rules out a hardware problem and demonstrates that there is nothing wrong on the phone side, and confirms that the problem is, as with most problems, the fault of that windows trash.
Right click the ADB-device in device manager (somehow it says ACER @ mine), choose properties > manual driver update and choose the standard usb-mtp driver. After that you will see your pixel and its contents (when u choose file transfer).
96carboard said:
Forget about adb drivers, that has nothing to do with UMS, so don't waste your time.
I'd suggest *trying* with a linux liveusb to see if it works there. If it does, it rules out a hardware problem and demonstrates that there is nothing wrong on the phone side, and confirms that the problem is, as with most problems, the fault of that windows trash.
Click to expand...
Click to collapse
^100%.
adb/fastboot are completely different drivers and have nothing to do the Mass Storage drivers that are built into windows since WinME. There is no driver to download. Make sure USB debugging is off on the pixel (and better yet entire developer options just to get this working). Make sure there are no "unknown devices" in Device Manager when the phone isn't plugged in because that could be a usb driver issue.
Then connect a known working cable that you've used before. Use the back usb ports of its an older computer. These drivers are built into windows (For Mac you will need to download the File Transfer drivers from Android's website).
If that still doesn't work, try another computer. You'll be going in circles until you've verified that the computer and cable are working. Process of elimination.
You can try the free nirsoft.com app called USBDeview to see if it's shows up, but 99% sure its a cable or windows issue.
96carboard said:
Forget about adb drivers, that has nothing to do with UMS, so don't waste your time.
I'd suggest *trying* with a linux liveusb to see if it works there. If it does, it rules out a hardware problem and demonstrates that there is nothing wrong on the phone side, and confirms that the problem is, as with most problems, the fault of that windows trash.
Click to expand...
Click to collapse
With all due respect, I beg to differ. I neglected to mention previously that it only works with ADB debugging on. With debugging off, no joy. I must have something to do with ADB. I have gone around in the circles described by Alekos and what I posted above is the only thing that has worked. With ADB debugging on and with Android Composite ADB Interface installed on device manager under Android Device, it works. With ADB debugging off, it doesn't work. By the way, I have used a good cable on multiple computers without success.
Smedlow said:
With all due respect, I beg to differ. I neglected to mention previously that it only works with ADB debugging on. With debugging off, no joy. I must have something to do with ADB. I have gone around in the circles described by Alekos and what I posted above is the only thing that has worked. With ADB debugging on and with Android Composite ADB Interface installed on device manager under Android Device, it works. With ADB debugging off, it doesn't work. By the way, I have used a good cable on multiple computers without success.
Click to expand...
Click to collapse
Absolutely false. Completely unrelated.

Categories

Resources