Develop Bugs

At&t won't sell phone w/o contract and no data?

i just got back from the att store in Lexington ky off richmond rd and the rudest jerk would not sell me the tilt 2 unless i got a data plan, even if i paid full price! What the heck! I hate freakin att, it took all I had not to pop this blond haired dude just for how rude he was to me and my wife. I told him I'll just get it off ebay and he said they would detect it and automatically add data plan.
My wife is eligible for early upgrade and she has an iphone w/ data plan
Shouldn't I be able to get her to get the tilt 2. They will de-activate her iphone, then when she gets home put my old sim in tilt 2 and have her re-activate her phone. Is this possible or no. Please help
I don't want to pay for a stupid 30 a month data plan data plan, i only want the wifi use.

ATT is much more proactive about checking IMEI's now than they used to be. As a result, upon placing your sim in the Tilt 2, you will very likely receive a text message informing you that if you do not add a smartphone data plan to your phone, one will be added for you.
One possible, and I stress POSSIBLE, way around this is to use an unlocked TP2 from another carrier, or the int'l unbranded version. It won't have 3G, but it may not get flagged as a smartphone because most carriers only have their own phones in the IMEI database that they use to check for this sort of thing. So while they would detect the Tilt2 and charge you for a monthly data plan, they might not detect an unlocked branded version from VZW or Tmobile or the unbranded international version as a smartphone.
I'm sorry the dude was rude, and I'm not super fond of ATT (or other carriers for that matter) either, but based on my experience and that of some other users I know, I believe his information is accurate. We used to be able to get away with a lot more than we can now.
Best way to go without paying for data these days is prepaid (though prepaid plans like VZW's which include for example, unlimited data, don't allow smartphones for fear of abuse. I haven't heard of ATT's prepaid rejecting smartphones because their prepaid data packages are per mb--no danger of abuse).

fortunz said:
One possible, and I stress POSSIBLE, way around this is to use an unlocked TP2 from another carrier, or the int'l unbranded version. It won't have 3G, but it may not get flagged as a smartphone because most carriers only have their own phones in the IMEI database that they use to check for this sort of thing. So while they would detect the Tilt2 and charge you for a monthly data plan, they might not detect an unlocked branded version from VZW or Tmobile or the unbranded international version as a smartphone.
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That sounds good in theory, and would work out pretty well for OP since he isn't concerned about 3G capabilities.
When you log into your AT&T wireless account, AT&T attempts to detect your phone and displays it on screen for you. When I was using unlocked phones on their network (i900 Omnia for a year and most recently for 3 days, T-MO's Touch Pro 2), it never detected/displayed my phone.
I just logged into my account now to check if it detected my new AT&T branded Tilt 2, and indeed it did.
Not to spam OP, but if you're interested in a T-Mo Touch Pro 2, I have one listed in the Marketplace. Good luck!

Thanks for your sympathy
Thanks for your sim-pathy (sympathy), It is good to know I'm not the only one angry about this.
It would sure be nice to have a 3.5 jack with an unlocked verizon or sprint version, but I'm just not sure how not having 3g band would effect my signal. Years ago I remember having sprint service and it was horrible where I live.

You are wondering how it would affect your carrier edge data signal? I thought you only wanted to use wifi?
If you are worried about how it would affect your regular GSM phone signal, I can't imagine that would be problem. I believe the GSM chip is the same in all versions, and would expect similar performance from all TP2s that have it.
To date, I haven't yet heard of an unlocked Sprint version working on US GSM carriers (possibly due to some software protections they added in). Unlocked VZWs have been proven to work on ATT. If you want the 3.5mm jack, maybe VZW or Telus would be your best bet.

thanks for the tip
I did not know unlocked sprint versions would not work on US gsm, thanks for the tip. I'm going to start searching the threads for people who have got the unlocked Verizon's to work before I buy.
I was not for sure if the 3g just carried data, thanks for clearing that up. If that is all it adds I won't miss it because, "i really only use wifi".
or maybe just hold out for the hd2.....don't know if I can stand using my backup Motorola phone much longer *my htc trinity drowned ......

There is an alternative
You may try to purchase a phone from T-mobile and they won't limit you to having a data plan especially if you pay full price. I've seen many do it, and many succeed. Good Luck

lol, get the phone with the data plan. go home, call at&t and tell them you've changed your mind and dont want the data plan. have your old phone's imei around and tell them your going to use your old phone. done. i've done it multiple times. no use arguing with those idiots at the store; most of us here know more about phones than they do

xda kindness
If only our mobile devices companies were all staffed by the nice and informative people of xda the universe would be a better place.

omaralt said:
lol, get the phone with the data plan. go home, call at&t and tell them you've changed your mind and dont want the data plan. have your old phone's imei around and tell them your going to use your old phone. done. i've done it multiple times. no use arguing with those idiots at the store; most of us here know more about phones than they do
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Lots of us have, but you should note that not all the old tricks work anymore. IMEI checking occurs much more often now, not just when you call in.

Are you looking to just not have a data plan period for her phone? The Smartphone/PDA data and iPhone data are the same price.

fortunz said:
As a result, upon placing your sim in the Tilt 2, you will very likely receive a text message informing you that if you do not add a smartphone data plan to your phone, one will be added for you
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I've been running for about a week now on my old SIM w/ MediaNet and have not received any such message.

RacerX10 said:
I've been running for about a week now on my old SIM w/ MediaNet and have not received any such message.
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I hope it keeps working for you.

I don't understand how he was being rude at all. If he can't sell it to you without those conditions then it certainly isn't his fault. I work at RadioShack and the system we use will not allow us to sell smartphones without adding data either. Not sure how this applies to phones bought outright but all sellers do things a little different. Don't be upset at the associate, be upset at att and the rest of the carriers who also require this.

Actually, according to the rep I had, it seems more along the lines of the phones official launch being today that is the issue from the store side. Since its so new they're not, at least the regular associate isn't, allowed to sell the phone sans contract.
Needless to say my shackles are back on
Considering the amount that shipped out to some stores if his store was any indicator it wouldn't surprise me. How do you only send 3, with one to be set for display purposes?

RE: att rep
I never blamed this guy for the rules this att rep he had to follow, that is not what ticked me off. This had nothing to do with what ticked me off
From the second I walked into this store he was the most sarcastic punk ever, and took it personal that I was trying to get this great htc phone without a data plan. He treated me like I was trying to steal it. I was very polite and I doubt he even knew that I was the least bit upset.

Just got back from an At&t store myself. Rep said the same thing and was also a jerk. I couldn't purchase the phone by itself. I'm not due for an upgrade yet so I was trying to buy the phone full price.
The rep was asking me why I wanted the phone. He said its horrible, it useless, he had a Fuze and gave it away because of how bad it was. He uses a BB and iPhone (BIG SURPRISE). He said I was probably the only person asking for the phone the whole day and thats why they didn't have a display model, because no one wants this phone. He said "Why do you want a windows phone, its windows!!!! Haha, c'mon!"
I was screaming inside. If the jackass had any technology knowledge he would understand why I wanted the phone. The possibilities are endless. I'm running TomTom, Wifi access point, internet sharing, mp3 trimmer, push e-mail, Skyfire, DirecTV NFL Superfan Streaming, registry edits, etc. I know a BB and iPhone can also do some of these things but they CAN'T DO ALL.

gtdRR said:
Just got back from an At&t store myself. Rep said the same thing and was also a jerk. I couldn't purchase the phone by itself. I'm not due for an upgrade yet so I was trying to buy the phone full price.
The rep was asking me why I wanted the phone. He said its horrible, it useless, he had a Fuze and gave it away because of how bad it was. He uses a BB and iPhone (BIG SURPRISE). He said I was probably the only person asking for the phone the whole day and thats why they didn't have a display model, because no one wants this phone. He said "Why do you want a windows phone, its windows!!!! Haha, c'mon!"
I was screaming inside. If the jackass had any technology knowledge he would understand why I wanted the phone. The possibilities are endless. I'm running TomTom, Wifi access point, internet sharing, mp3 trimmer, push e-mail, Skyfire, DirecTV NFL Superfan Streaming, registry edits, etc. I know a BB and iPhone can also do some of these things but they CAN'T DO ALL.
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Most of the people in the stores are just typical sales people. They have bad attitudes, and think they know everything because of their "training". Just remember that they are trying to make their commission off of you. Every time I call customer service I make a point to complain about the sales people in the stores. Once, I went in to a store and asked for a new SIM card, and the jerk didn't want to give me one because I was not buying something. I asked for a manager, and she was a b***h about it too and told me that the SIM cards cost them a lot of money. She told me to go to the RadioShack down the road and get one (and they wanted to charge me $25 for one). I just stopped going to the stores all together. If I need a new SIM card, I call customer service and request one to be shipped to me. My advise.... Stay away from the stores!!!!

If they are so into earning their commissions one would think they would want to sell a $549 phone at full price, no?

I work for Best Buy Mobile and indeed AT&T does automatically add the data plan once the IMEI for smartphones is detected in their database but this does not mean you can't buy the phone outright.. that's where the guy was wrong. I don't know if he would get a lesser commission if he sells without an activation or whatnot.

Why I'm Hoping to Keep My Note7

For my money the Note7 is miles ahead of any other phone out there. 95 incidents of overheating out of 2,500,000 phones. That's one in every 26,315 - a risk I'm prepared to take considering there have been no major fires and no major injuries. Of course I'll be careful and won't leave my phone unattended particular if it's on a combustible surface. I've disabled updates (Package Disabler Pro) so hopefully Samsung can't render it useless or with only minimal charge.
As far as not receiving updates - I don't need them - the phone's great as it is. Let's not think either that switching phone's is fail safe - reports show that iPhones including 7's and 6's have experienced similar problems.
It would be great if the Note8 could be released in the next couple of months - I'd hang on to the 7 as long as possible before switching. The likelihood of that however is practically nil. It could take months to even find the issue with the 7 and the 8 won't be considered until the answer is found.

Rick GM said:
hopefully Samsung can't render it useless or with only minimal charge.
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But in theory there is also another possibility: that sooner or later all the Note 7 IMEIs would be blacklisted by the carriers making this phone only a wifi MP3/video player...

themissionimpossible said:
But in theory there is also another possibility: that sooner or later all the Note 7 IMEIs would be blacklisted by the carriers making this phone only a wifi MP3/video player...
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People aren't thinking about this aspect of things.

Not sure that would be lawful. It isn't going to happen.

IMHO blacklisting is perfectly lawful at least in Italy, like it's also lawful that a carrier can close a subscription if the customer is using a non legal device.
Once a device is officially considered dangerous by the manufacturer itself, and recalled and withdrawn from the market, then any action for the purpose of assuring the public safety might be allowed.
After all the carrier is not seizing the phone and a refund is available to the customer.
But maybe the legal situation is different in the US.

How does the carrier know what device its SIM is being used in and how does Samsung know what carrier I'm using? If there is a way then I guess the possibility of disabling would exists. The whole issue could get terribly messy and could make some lawyers quite wealthy! I'm in the UK by the way.

And if God forbid anything ever happen to your note 7 and it causes damage to you, your family, your property or a third person, any insurance claim you would make would be null and void because you choose to ignore a product recall, therefore accepting the liability. Should it happen to a third party (such as in someone elses property or business and it cause damage) you would be the culpable party.
Is putting the safety of your home, health and family really worth the risk even if it's is a small risk for a smartphone ?
If it is, we have a different definition of priorities. Hubris is all well and good until it goes wrong ...
Sent from my SM-G930F using Tapatalk

IMEI numbers are sent out from the device to the carrier for checking for stolen phones. so any blacklisted phones would be unable to connect to networks. this list is used on a country scale not a worldwide scale. so any phones blocked with the IMEI number can be used in country which it did not originate from. this is why stolen phones are still a thing. it can still be used in another country.

nookcoloruser said:
And if God forbid anything ever happen to your note 7 and it causes damage to you, your family, your property or a third person, any insurance claim you would make would be null and void because you choose to ignore a product recall, therefore accepting the liability. Should it happen to a third party (such as in someone elses property or business and it cause damage) you would be the culpable party.
Is putting the safety of your home, health and family really worth the risk even if it's is a small risk for a smartphone ?
If it is, we have a different definition of priorities. Hubris is all well and good until it goes wrong ...
Sent from my SM-G930F using Tapatalk
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Something else they aren't thinking of. People going I will sue samsung...news flash, you got no ground.
Only people who can get away with it are those who bought through ebay and samsung and the carrier down right refused to change it

You wont get software updates. No thanks
Sent from my SM-N930T using Tapatalk

I'm weighing my options.

Are you also able to fix it yourself if something fails? What if your glass shatters? No service centre will fix anything for you.

I would say that there are different types of Note7 owners. There are posers and there are users. There are power users and developers and there are extreme modders. There are tinkers and there are wreckers.
They all have different perspective as to how they handle and use their Note7

Rick GM said:
How does the carrier know what device its SIM is being used in and how does Samsung know what carrier I'm using? If there is a way then I guess the possibility of disabling would exists. The whole issue could get terribly messy and could make some lawyers quite wealthy! I'm in the UK by the way.
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The carrier knows exactly what device you are using when u are no thier network.
If they do go down the route of blocking imei, they will treat the phone like a stolen one so it will be blacklisted on all networks in a certain country, If say your o2 phone is stolen and you report it to o2, the IMEI is blalcklisted on o2 and all other UK networks but not the rest of the world.
As I understand it the imei blacklisting can only be initiated from a network that the phone has been on.
I really doubt this will happen it seems like too much work, in too many countries, they might even need court orders to do it millions of Imei's hundreds of networks.

lets face it , in real world if it stop production , means no software , doesnt matter , most importantly no spare parts , even china cloners doesnt want to clone it any more , unless you are that good that you can troubleshoot and diy fixed a motherboard then go ahead

Ridiculous I understand that the phone is one of a kind but to use it knowing it was responsible for lighting someone's vehicle on fire is absolutely ridiculous.
I don't care HOW few phones are lighting on fire, this isn't a normal QC problem it shouldn't happen and clearly something other than the battery is responsible for it.
I'm sorry but a phone isn't worth a vehicle nor is it worth a house or a person's life. You can pretend that it can't happen to you but I am sure that's what other people thought that did have theirs light up.
You're going to feel really crappy if your phone causes property damage or worse.
Please man reconsider, I am sure a "Note 8" will come out in less than a year you can live without this phone for a few quarters of the year. What did you do before you had the Note 7? You were fine before then you'll be fine using another phone in the meantime.
Furthermore 3rd party support has already started to cease, no VR support has already started (Oculus).
You're making a terrible choice.
Sent from my LG-H901 using XDA-Developers mobile app

There has been no official recall from the cpsc yet for the replacement note 7. Samsung official statement is they are investigating and "asking" customers to return their phones.
While the investigation is taking place, Samsung is asking all carrier and retail partners here and around the globe to stop sales and exchanges of the Galaxy Note7. Since the affected devices can overheat and pose a safety risk, we are asking consumers with an original Galaxy Note7 or a replacement Galaxy Note7 to power it down and contact the carrier or retail outlet where you purchased your Galaxy Note7
I know they have stopped production but how could they blacklist these phones when it's clearly a voluntary recall?

If it's a voluntary recall they won't block the IMEI.
If it's mandatory they certainly will, because then it clears them in the event someone continues to use the phone and catches fire they will not be liable.
The phone is dangerous, do not 'fanboy' over it as phones have such a short lifespan it will be replaced soon enough.

Points that i think we should consider:
1 - Possibility of IMEI blocking.
2 - No future updates.
3 - No assistance in software or hardware.
4 - If something happens, no insurance money.
5 - Even when it has some higher prices in aftermarket, may be hard to sell and the person who brought can open a dispute if the phone burns.
I'm planning on keeping mine, but we should realistic, at least, about the possibilities.

Rick GM said:
For my money the Note7 is miles ahead of any other phone out there. 95 incidents of overheating out of 2,500,000 phones. That's one in every 26,315 - a risk I'm prepared to take considering there have been no major fires and no major injuries.
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There's been a couple new reports since The Verge Super Sunday and the odds keep growing. (1 in UK and 1 in Hawaii from memory)

If we keep our VZW Note 7s, is our warranty voided?

As in, if my phone explodes in a month, will they replace it?

Lol. No they won't.

if you turn down the recall you are likely to have to take full liability, also they will be unable to repair or replace the phone as it has been discontinued meaning they likely can't even give support should the device breakdown.

I spoke with a Verizon rep yesterday asking this exact same question, and they told me that I would be covered indefinitely. They also let me know that if that changes, there will be a notification urging remaining users to turn their phones in before they lose the opportunity.
I encourage you to speak with a rep and see if they say the same, but that's the answer I got.

Shredder96 said:
I spoke with a Verizon rep yesterday asking this exact same question, and they told me that I would be covered indefinitely. They also let me know that if that changes, there will be a notification urging remaining users to turn their phones in before they lose the opportunity.
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I would get that in writing if I were you...

Shredder96 said:
I spoke with a Verizon rep yesterday asking this exact same question, and they told me that I would be covered indefinitely. They also let me know that if that changes, there will be a notification urging remaining users to turn their phones in before they lose the opportunity.
I encourage you to speak with a rep and see if they say the same, but that's the answer I got.
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I called up Verizon today and the nice lady I spoke with told me the same thing. She said that currently, there is no deadline set for the recall. I told her my plan was to hold onto it until ~Feb-March when the S8s are announced, then use my upgrade for that, and she said cool, I can upgrade my phone then. Also said that if my phone blows up in 2 months or whatever, I can still turn it in to get a S7 or S7e or whatever.
She didn't mention anything about a deadline, or if that changes I'll be notified, but I assume we will. But I'm trying to get this in writing, maybe from a live chat assistant?

There's an official CPSC recall now. You will have no legal recourse.

The CPSC doesn't set laws, and the recall as far as the U.S. is concerned is still voluntary per Samsung's statements. As stated by the CPSC itself on the Note 7 recall information page:
CPSC Note 7 recall info page said:
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
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This is not a mandatory recall at this time as of me making this post (9:15PM Pacific time 10/13/2016), it is a voluntary one.
Even so, anyone that keeps their Samsung Galaxy Note 7 past today is on their own, in legal terms of liability for any and all potential damage to person or property as long as they continue to use the device.

br0adband said:
The CPSC doesn't set laws, and the recall as far as the U.S. is concerned is still voluntary per Samsung's statements. As stated by the CPSC itself on the Note 7 recall information page:
This is not a mandatory recall at this time as of me making this post (9:15PM Pacific time 10/13/2016), it is a voluntary one.
Even so, anyone that keeps their Samsung Galaxy Note 7 past today is on their own, in legal terms of liability for any and all potential damage to person or property as long as they continue to use the device.
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they always put voluntary as they can't force people to return something, but it gives the firm legal protection when a device explodes down the road and the owner tries to sue the firm, as the firm can just turn around and say "well we did tell you to return the device"
a mandatory recall is a near impossibility without getting courts and all sorts in place to actually forcibly take the device from those who want to keep it.

therapist1 said:
I called up Verizon today and the nice lady I spoke with told me the same thing. She said that currently, there is no deadline set for the recall. I told her my plan was to hold onto it until ~Feb-March when the S8s are announced, then use my upgrade for that, and she said cool, I can upgrade my phone then. Also said that if my phone blows up in 2 months or whatever, I can still turn it in to get a S7 or S7e or whatever.
She didn't mention anything about a deadline, or if that changes I'll be notified, but I assume we will. But I'm trying to get this in writing, maybe from a live chat assistant?
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That's what I did twice with AT&T yesterday. In between those chats I called the corporate store where I purchased our two devices and they had told me I had a month. The second chat they said that wasn't true and I could wait for the S8, BUT they said Samsung could stop taking them back at any time, but as of right now they aren't giving a date. So, I figure they will very soon set a deadline. They will make more money if people switch to the outgoing S7 line rather than waiting for the S8. It's a dirty trick but I fully expect it to happen. That said, I am waiting until the LG V20 is in the store so I can make up my mind if I want that or an S7. The S7 edge is almost the same phone as the Note 7. Just lacking a little screen size, Iris thing, and a little smaller internal storage. I was kinda of on the fence because I want the USB C in my new phone, but I haven't used the cable since getting the wireless charger anyway. The V 20 looks promising, except it's not waterproof and doesn't have that nifty Samsung Pay that I've grown to love. I am sad about this whole thing, though.

Why would anyone want to keep the phone? Aside from the obvious....they will end all support for it, it'll be dead to them and the carriers. The phone will stop getting updates. My guess is since Samsung is giving until 12/31 to get a refund or exchange, they will eventually send an update that will shut the phone down and leave you with a brick. At that point you probably won't be able to get a refund or exchange. Money wasted

I ended up returning mine and I went with the Moto z force. I love it so far!! Less software features but it is super smooth, good battery life, and the finger print scanner is unreal haha very accurate. So far I am happy that this happened so I could try a new phone for once. I have used the note line since the note 2.
Sent from my XT1650 using XDA-Developers mobile app

EVOme said:
Why would anyone want to keep the phone? Aside from the obvious....they will end all support for it, it'll be dead to them and the carriers. The phone will stop getting updates. My guess is since Samsung is giving until 12/31 to get a refund or exchange, they will eventually send an update that will shut the phone down and leave you with a brick. At that point you probably won't be able to get a refund or exchange. Money wasted
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Where have you seen they are giving until 12/31 to return it? I was told there has been no date set.

jdyowa said:
Where have you seen they are giving until 12/31 to return it? I was told there has been no date set.
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Translate this page....
https://news.samsung.com/kr/삼성전자-갤럭시-노트7-교환ㆍ환불-실시

EVOme said:
Translate this page....
https://news.samsung.com/kr/삼성전자-갤럭시-노트7-교환ㆍ환불-실시
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What makes you think I can't read Korean? Is this for the US as well?
Samsung has carried the goods exchange and refund from consultation with follow-up measures in accordance with the carrier to stop the sale, exchange stop, stop using the recommendations of the National Agency for Technology and Standards and stop the sale and exchange of products Galaxy Note 7 and 13 days.
Refunds and exchanges are taking place until 31 December.
Customers want a refund or exchange to other models can receive information from the original point of purchase (opening wife).
Customers who have purchased the device, etc. muyakjeong open market after the agency contract terminated at the opening of the store may get a refund from the dealer.
When replacing a Samsung smartphone, will be available in three events Mobile Mall coupon equivalent of ten thousand won.
Samsung Electronics official said, "the Galaxy Note knock the deep apology apologize for the inconvenience and simryeo our customers and partners who love to believe the 7" and "Please stars buried readiness dareuni confirmation call before visiting hope julyisi inconvenience," he said.

I have no idea, but I can't imagine why they post a date for one region and not the others.
I hate the fact I'm now using an iPhone due to this mess, but oh well.
Sent from my iPhone using Tapatalk

i have two note 7 one of the first ...... and the other of the second recall....
call yesterday to samsung ... and i explain my situation and the rep says there is no deadline available ... cause they still searching the issue.... so i decide to exchange the first note and keep the second recall note 7 ... until samsung made an statement .......

Think about it. They recall the product. Why would they honor the waranty? They won't. There will also be no spare parts.

Looks like Verizon will start hotlining the Note 7

Over on reddit a couple users are stating that Verizon has told its employees they will start hotlining employee lines with the Note 7 on them. At some point in the future they will make an announcement and start hotlining customer's lines.
Hotlining is when they stop data, outgoing texts and outgoing phone calls are sent to Verizon. You can still receive phone calls and texts.
https://m.reddit.com/r/verizon/comments/58jn1f/note_7s_being_hotlined_beginning_1024/
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It probably depends on the legality of whether they can remote kill/lock up the phone or not. VZ employees is one thing, customers is another. The IMEI's of N7's may get perma blacklisted/killed eventually though, it is a real possibility. I suppose someone will find a way to hack the IMEI (probably already have) and make the N7 show up as an S7 or something else. But that is going to be a very rare thing to see a hacked IMEI N7 in use I think.

Go ahead. Blacklist it. Better not charge me for the **** either. Then unscrew us for the upgrade, ill turn it in. Til then, they can kiss my ass.

I was told the same thing by a Samsung employee. Samsung was in the process of blacklisting all note 7 phones from carriers.
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rofl, ya you wait till you turn my phone off and then try to make me "upgrade" for a phone that is a "downgrade" I will gladly spend 500 dollars(court fees) to ****ing sue your ass. They arent doing ****.

If they start blacklisting, I'll definitely will go with the v20.
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This has been termed a voluntary recall thus far. It seems to me that they would need to reclassify it as a mandatory recall with advance notice and additional remedies if they want to start blacklisting it.

Hotlining is not blacklisting. You can still receive phone calls and texts. It is no data, can't send taxes and all outgoing calls are sent to Verizon.
Sent from my XT1650 using Tapatalk

I certainly hope this is not the case. If it is, I'll gladly investigate starting a class action. No one has provided any remedy at this point. The S7E is a step backward and is not available right now. Losing an upgrade is not acceptable. Paying for a new device twice in a year (downgrade plus next upgrade) is not acceptable - though I'll do it as long as it is at upgrade pricing just to get what I want/ need. This entire experience has been horrible on multiple levels.

You guys are super late. They started blacklisting the note 7 last month. Mine was the first ones lol.

browning said:
I certainly hope this is not the case. If it is, I'll gladly investigate starting a class action. No one has provided any remedy at this point. The S7E is a step backward and is not available right now. Losing an upgrade is not acceptable. Paying for a new device twice in a year (downgrade plus next upgrade) is not acceptable - though I'll do it as long as it is at upgrade pricing just to get what I want/ need. This entire experience has been horrible on multiple levels.
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Once a device is recalled for full refund that is the remedy. They are under no obligation to provide you a similar phone. Just a refund. They didn't build the note 7 just to screw us all over ya know. I'm pretty sure they would have loved us all to keep them and for them to sell a couple million more units. Sucks for everyone at this point but at least the consumer gets their money back. Samsung is now stuck with inventory they can't sell.
Sent from my HTC6545LVW using Tapatalk

Samsung has announced an expanded voluntary recall on all original and replacement Galaxy Note7 devices sold or exchanged in the United States in cooperation with the U.S. Consumer Product Safety Commission and in partnership with carriers and retailers. Since the affected devices can overheat and pose a safety risk, we are asking consumers with a Galaxy Note7 to power it down and contact the carrier or retail outlet where they purchased their device.
Consumers who have a Galaxy Note7 device can now exchange their phone for another Samsung smartphone, or receive a refund, under the terms of the expanded U.S. Note7 Refund and Exchange Program.
If you bought your Galaxy Note7 from Samsung.com you should click here to process your refund or exchange. If you have questions, you should contact us at 1-844-365-6197 and we can help you.
If its voluntary how can they deactivate our phones?

They won't do ****
Sent from my explosive Galaxy Note 7

Samsung Note 7 sm-n930fd International version not being accepted by Samsung US

Hello we are an business stuck with "60 pieces" of the famous Samsung Note 7 interational version, imported from Singapore. model sm-n930fd (black, gold, silver).
Since day 1 (September) #recallprogam for note 7 we start dealing with Samsung US, first as business didn't work, then as a consumer, didn't work.
After they announce the full recall we start again, contacting Samsung Singapore, Samsung US,
- so far Singapore helps (replies email and follow up the case)
- Samsung US, delays the case. already like 5 tickets numbers, operator mention 24 to 48 hrs, then 5 to 7 business days, after the due date, cancel the ticket and starts a new one. it becomes and never ending loop.
they promise a supervisor will contact you, the case has been escalated, but is not moving . we submit proof of purchases, imeis. do you imagine read 60 x2 (dual simcards) imeis over the phone? :crying:
Somebody else is having the same issue?
We contact us consumer product safety comission, help me howard, twitter account, etc.

You must make you feel out loud by Samsung USA because i.e Samsung Italy is refunding WHATEVER Note 7 from around the world (provided that you show how much you spent with some documentation of course) without question!

Well, I think that if you go to Singapore, you would be able to turn each in for nearly 1100$. But you don't have but til the 8th of November to do so. I called and they offered to refund my money but not trade...they told me to go to the US side to trade. I have actually ran into several reports of S7 edge (the phone I would want to get if I did trade) exploding/burning up. I have also read reports that over 26 incidents of the originally note 7s were BS reports. see http://www.hardwarezone.com.sg/tech...false-reports-note7-fires-one-which-singapore http://www.hardwarezone.com.sg/tech-news-samsung-received-26-false-reports-note7-fires-one-which-singapore for details. I have decided thus far to keep mine. I have had not one indication that my Note 7 is anymore dangerous than any other phone I have every owned. ALL phones have a chance of burning up when you recharge them or put them under heavy loads of use. Just look it up. Now should I decide to trade my phone in, I end up loosing in on the deal...since I can buy a single sim (I have dual now) S7 edge for less than 600$ and the thank you from the US side is a 100$ plus 50$ keeping with the brand thing... In my opinion, not worth it when I am confident that the phone I have now and have had for over a month (and charge all the time at work and in the car) is safe. If it were going to blow up, it would have done so already, like reports we have heard (while this is not the one I was looking to show, this will do for now), http://www.computerworld.com/article/3134530/android/samsung-galaxy-s7-edge-phones-are-catching-fire-too-2-fires-in-the-last-week.html Like I said earlier... ALL phones are potential bombs without proper care and cautions.

[email protected] said:
Hello we are an business stuck with "60 pieces" of the famous Samsung Note 7 interational version, imported from Singapore. model sm-n930fd (black, gold, silver).
Since day 1 (September) #recallprogam for note 7 we start dealing with Samsung US, first as business didn't work, then as a consumer, didn't work.
After they announce the full recall we start again, contacting Samsung Singapore, Samsung US,
- so far Singapore helps (replies email and follow up the case)
- Samsung US, delays the case. already like 5 tickets numbers, operator mention 24 to 48 hrs, then 5 to 7 business days, after the due date, cancel the ticket and starts a new one. it becomes and never ending loop.
they promise a supervisor will contact you, the case has been escalated, but is not moving . we submit proof of purchases, imeis. do you imagine read 60 x2 (dual simcards) imeis over the phone? :crying:
Somebody else is having the same issue?
We contact us consumer product safety comission, help me howard, twitter account, etc.
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Click to collapse
You need to call Samsung Singapore before the 6th. Singapore time and start the refund process. They may issue the refund before you even return the phones. They will mail you a check to Singapore and you need your Tax Payer ID exclusive to that country. That information is listed in their site http://www.samsung.com/sg ?
Sent from my SM-N930F using XDA-Developers mobile app

Awesome, I have the same issue with Samsung Austria.
I just have only one device but the story is exactly the same.
I'm not easily pissed off, but they seem to have is as a goal...

if i were you , i would hook up with samsung singapore , spent some money to sent back the 60 sets to them

Aimara said:
if i were you , i would hook up with samsung singapore , spent some money to sent back the 60 sets to them
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If I can ship them back., We will be so happy but as we know the phone has been worldwide banned by Airlines.. and Samsung (Singapore and US) of course knows. they play a game want us to give up, it is a lot of money seating in our office.

CerveCesar said:
You need to call Samsung Singapore before the 6th. Singapore time and start the refund process. They may issue the refund before you even return the phones. They will mail you a check to Singapore and you need your Tax Payer ID exclusive to that country. That information is listed in their site ~~~
Sent from my SM-N930F using
I called Singapore more than 30 times, (thanks, PennyTalk) they escalated the case, Samsung Singapore is like upset, "what is the reason for rejection in your country?" , I reply: "there is no reason, there is silence, and new tickets numbers, waiting for the supervisor to wake up from his nap, and the loop never ends, please Can I ship the NOTE 7s back to you?"
Samsung Singapore:-" With regards to the information you append in your earlier reply, we would suggest you to contact Samsung US whom will advice on the exchange process further. We assure you that we will be assisting all Galaxy Note 7 customers in the exchange, regardless of your residing country. / [email protected]
emails address I submit info: cosenr / sea.support/ snaecr_ag48 / President sea.samsung.com(only address reply me)
Also this case has been report to psc.gov and still waiting for a response.. "the unit is hazardous please you need to get ride asap" , I have an open case but still is not moving..
I will be posting every update about this case.. is a lot of money on hold..
thanks for read
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Gosh! Thats terrible what Samsung is doing to their Sellers. However at least you contacted Samsung Singapore before the deadline. The item itself is not hazardous. Its just defective and banned from airlines. I recommend to just let Samsung get around your claim and give them time. Maybe they have bigger more expensive claims that require faster response like the big phone companies or the people collecting damages.
Sent from my SM-N930F using XDA-Developers mobile app

CerveCesar said:
Gosh! Thats terrible what Samsung is doing to their Sellers. However at least you contacted Samsung Singapore before the deadline. The item itself is not hazardous. Its just defective and banned from airlines. I recommend to just let Samsung get around your claim and give them time. Maybe they have bigger more expensive claims that require faster response like the big phone companies or the people collecting damages.
Sent from my SM-N930F using XDA-Developers mobile app
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This is what I am doing being patient, polite and call every day, minimum 3 or 4 times.. I believe I spoke with all the team already..

hmmm.... I'm from Austria too, got last wednesday a call from Samsung Austria for changing my FD modell from Dubai - should use the form of http://www.samsung.com/at/note7exchange
But I don't like change the device now, is the best smartphone I ever had - use Hydra ROM 1.4 and works fine with 100% charging (admittedly tripped knox to 0x1, but no problem for me)
pilzj said:
Awesome, I have the same issue with Samsung Austria.
I just have only one device but the story is exactly the same.
I'm not easily pissed off, but they seem to have is as a goal...
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Click to collapse

JHimmelbauer said:
hmmm.... I'm from Austria too, got last wednesday a call from Samsung Austria for changing my FD modell from Dubai - should use the form of http://www.samsung.com/at/note7exchange
But I don't like change the device now, is the best smartphone I ever had - use Hydra ROM 1.4 and works fine with 100% charging (admittedly tripped knox to 0x1, but no problem for me)
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I understand, I would love to keep it, but I missed to root it prior to their damn softwareupdates.
Samsung AT is insane, they still give you that recommendation. I went trough the from which also allows you to get you money back.
But at the very end you have to accept the terms which state that the phone has been purchased in Austria only. So this form can not apply if you got it from Dubai.
I made them aware of this already on several occasions.
SamAT seems to be quite disconnected from the rest of the company and they don't really know what they are doing or want to do...

I don't have tested the formular - I was weeks before in contact with Samsung AE and told them, no Airline will transport my N7. Samsung AE has contact SamAT and they contact my office (I was unfortunately not in the office, they spoke with my secretary)
I have rooted all my Note devices, because I like to have my own "look and feels" with own launcher (Apex) - my Note 7 has the same look like my ferst Note until Note 4. No Samsung Software updates is OK for me, all costom roms does what I need and special things I realize 99% with Xposed
pilzj said:
I understand, I would love to keep it, but I missed to root it prior to their damn softwareupdates.
Samsung AT is insane, they still give you that recommendation. I went trough the from which also allows you to get you money back.
But at the very end you have to accept the terms which state that the phone has been purchased in Austria only. So this form can not apply if you got it from Dubai.
I made them aware of this already on several occasions.
SamAT seems to be quite disconnected from the rest of the company and they don't really know what they are doing or want to do...
Click to expand...
Click to collapse

JHimmelbauer said:
I don't have tested the formular - I was weeks before in contact with Samsung AE and told them, no Airline will transport my N7. Samsung AE has contact SamAT and they contact my office (I was unfortunately not in the office, they spoke with my secretary)
I have rooted all my Note devices, because I like to have my own "look and feels" with own launcher (Apex) - my Note 7 has the same look like my ferst Note until Note 4. No Samsung Software updates is OK for me, all costom roms does what I need and special things I realize 99% with Xposed
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Click to collapse
Me too - same country, same situation

[email protected] said:
Imported from Singapore.
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Samsung's grey-market sales policies are legend. They provide no support or warranty service for devices sold outside their selling region. They also provide no support for any products not purchased from an authorized reseller. Anyone importing a Samsung phone from another region should know the risks - it's not like it's a secret.
So far Singapore helps (replies email and follow up the case)
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The reseller or distributor you purchased the phones from in Singapore should be the one to help you.
Samsung US, delays the case. already like 5 tickets numbers.
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This late in the game and after already losing $5B+ I agree Samsung should have a program in place to help people who imported or bought third party even though it's against their support guidelines.
I hope this is a less for those that bought/buy Samsung products third party. You might pay more up front to get a legitimate device but as the Note7 example shows there are huge risks on the back-end should something go south.

I always have accepted the risks of purchasing it overseas. Also rooting was a conscious choice every time. I never expected to have any warranty.
However Samsung pushed updates that made the device unusable. I also accepted the liability if the phone would really start burning, even took precautions and have extinguishers everywhere where I charge the phone.
But now it can only be charged to 60% and you get endless warnings, etc.
This is not what i purchased and it is not usable anymore, so I expect to be able to return it...
Hope it will end well for everyone...

Today I called again to my friends in Samsung US, they give me a new ticket number, one more time.. lol. so far said the supervisors are reviewing my case. has been escalated. We always import from phones and never an issue, but these note 7 is killing us very badly. Samsung us told me I will receive a large box, containing the small boxes, the company handling the recall is : Stericycle 877-860-1200, then they will pass the information to Samsung for issue the check,. of course we talk about timing.. 5 to 7 business days times (wait for box), (wait to review) (wait for check) I will be waiting like 2 months..