Smart Switch not showing Software Update - Sprint Galaxy Note 4 Q&A, Help & Troubleshooting

Hey guys,
I wanted to clean update my Sprint Note 4 to the latest firmware update that had been released not so long ago from today (almost 1 month back I guess). I connected my phone and opened Smart Switch but it didn't show any update notification is it does usually. I tried installing and uninstalling many times but it doesn't show the update option at all when the phone is connected.
Also, I was having issue of Backup being stuck at 100% and no disk activity was happening at that moment (which is now fixed because I installed SS on the 64-bit Program Files folder).
Does anyone know a fix to this?
Regards.
Zeekay.

Zeekayy said:
Hey guys,
I wanted to clean update my Sprint Note 4 to the latest firmware update that had been released not so long ago from today (almost 1 month back I guess). I connected my phone and opened Smart Switch but it didn't show any update notification is it does usually. I tried installing and uninstalling many times but it doesn't show the update option at all when the phone is connected.
Also, I was having issue of Backup being stuck at 100% and no disk activity was happening at that moment (which is now fixed because I installed SS on the 64-bit Program Files folder).
Does anyone know a fix to this?
Regards.
Zeekay.
Click to expand...
Click to collapse
Download latest firmware from www.sammobiles.com
And flash through odin.

Trex888 said:
Download latest firmware from www.sammobiles.com
And flash through odin.
Click to expand...
Click to collapse
Yeah but that would completely wipe off my data, SS updates the phone with all the data in place.

Zeekayy said:
Yeah but that would completely wipe off my data, SS updates the phone with all the data in place.
Click to expand...
Click to collapse
No it won't wipe unless if you stuck in bootloop after flashing and you have to do factory reset.

Related

[Q] Android 4.4.2 Issues

Issue resolved.
MiasmicTaco said:
This morning my Razr M received the latest OTA update. I was previously rooted with a locked bootloader (I know, bad choice).
I proceeded with the update but my phone massively screwed up: lost wireless, contacts malfunctioned, several apps failed.
I went through all the steps to clear cache, soft reset, hard reset, etc. Ever sense my phone has been stuck on the setup wizard screen stating "Please wait, this may take a few minutes". I left this morning at noon returned home at 7 and it is still on that screen.
Click to expand...
Click to collapse
Try using RSD to restore to the same version (4.4.2). I've gotten that wireless issue before, and I just had to format userdata and reinstall the update to get it working.
just roll back to orginal firmware by using RDS and after that,use OTA update

[Q] Tab pro 8.4 doesn't work anymore

Hello,
I have rooted my tablet a few weeks ago and installed cm11
I got a notification for a update and updated it today and now my tab pro 8.4 doesn't work anymore.
It is starting up and when i unlock the screen i get an error message and than it restarts.
It does this everytime.
I have searched for unrooting it but can not find the stock firmware etc.
Can anyone please help me!
Thanks,
Gunnar
gwien said:
Hello,
I have rooted my tablet a few weeks ago and installed cm11
I got a notification for a update and updated it today and now my tab pro 8.4 doesn't work anymore.
It is starting up and when i unlock the screen i get an error message and than it restarts.
It does this everytime.
I have searched for unrooting it but can not find the stock firmware etc.
Can anyone please help me!
Thanks,
Gunnar
Click to expand...
Click to collapse
Was this a couple of days ago or so? There was a day when someone broke every CM device. If not, you can always try a factory reset first.
If you have a backup, restore it and then install the latest nightly.
If you don't have a backup, well, now you know why you should have made one... Download the latest nightly on your computer and do one of:
* adb push it to your device
* adb side load it
* put it on a USB disk and use a usb-otg cable
And install it. If that doesn't work, factory reset it.
I did not use my tab for a few days and i connected it today with the wifi and got the notification for a update which i installed.
2 weeks ago i did a factory reset already because i wanted to go back to stock firmware so i guess i don't have a back up anymore?
I am new to rooting etc so i don't exactly know how everything works but i know i have made backups with titanium back up and TWRP etc.
I just did a factory reset with TWRP and thank god it is functioning normally again.
Thanks for your quick responding!
I still want to go back to stock firmware so does anyone know where i can get the stock firmware?
I am from the Netherlands so i don't know if i need another firmware than someone from another country.
Thanks,
Gunnar

Random Restart Issues

I have been having issues with my Note3 ever since the kit kat update back in April. It worked flawlessly on Jelly Bean and I had no issues for over 3 months. I updated to kit kat via Kies with everything completely stock. Since then I get completely random reboots, it could happen when launching an app or even unlocking the screen, and it happens 2 or 3 times a day. So far I have tried 2 factory resets, clearing dalvik cache, and replacing the battery with an Anker replacement. I have tried turning off auto-updating of apps, and turning off wifi scanning. I have also tried running the phone with no apps installed. So far nothing has worked.
I have read several posts with people blaming the stock kernal for these reboots, but there is no definitive solution to this problem. I am looking for any and all help the community has to offer.
Some additional info:
Running latest stock rom- rooted via effortless method
Stock Recovery
Knox is still 0x0
No sd card in phone
Since you have no issues doing a factory reset, I recommend the following:
1.). Backup all the data you need
2.) Download the newest carrier available firmware for you from sammobile.com
3.) Flash via Odin
4.) Once finished and phone has rebooted, return to stock recovery and perform another data wipe
That will 100% fix your issues, sounds like maybe a corrupt system partition or libs
icenight89 said:
Since you have no issues doing a factory reset, I recommend the following:
1.). Backup all the data you need
2.) Download the newest carrier available firmware for you from sammobile.com
3.) Flash via Odin
4.) Once finished and phone has rebooted, return to stock recovery and perform another data wipe
That will 100% fix your issues, sounds like maybe a corrupt system partition or libs
Click to expand...
Click to collapse
Thanks, I'll give this a try. Last night I uninstalled a bunch of bloat ware with titanium backup to make sure it's still not an app issue. If it reboots again I'll reflash the firmware. Since I'll. Be flashing stock it shouldn't trip knox right?
No, latest firmware complete stock will not trip Knox, as long as you're either doing a parallel upgrade NF9 > NF9 or NB4 > NF9. A downgrade will either fail or trip.
For anyone reading this, i tried to reflash the stock nf9 kernal to see if that was the issue, but i got a restart about 4 hours later. I am going to reflash the firmware via odin and report back.
I am having this issue for a long time. i have done everything, and finally i gave up, as i think it is a hardware issue. what make me confuse is the problem start since the day i upgrade to kit-kat. with every firmware come out i have a new problem. the latest "NF9" my phone just hang and black screen untill i press the power button for 30 second, then will restart. what make crazy is that it shuts off at night, and when i woke up i miss the alarm.
I'm sad to report that the reflash didn't work. I reflashed the NF9 firmware using odin about 4 days ago and it was fine for awhile, but I got 2 reboots today. I'm not sure what is causing this, but I am still open to suggestions. I don't think its hardware related since it didn't do this before kitkat. I still have my samsung warranty until february I believe, so if worst comes to worst then ill have to send it in, but i'm not sure what they will do about it.
The only thing I havent tried is replacing the sim card. Could a sim card cause a reboot issue like this?
i have already done it, even the SD card, still same problem.
Is there some kind of log feature in android that logs crash events or errors somewhere so i can maybe figure out what the problem is?
by the way i think i have solve my problem by updating busybox and supersu. i had to install busybox to system/xbin. and since that day i haven't encounter any restart or freez. almost 2 week. i hope that fix your problem as well.
makki666 said:
by the way i think i have solve my problem by updating busybox and supersu. i had to install busybox to system/xbin. and since that day i haven't encounter any restart or freez. almost 2 week. i hope that fix your problem as well.
Click to expand...
Click to collapse
I do not have busybox installed, and SuperSU is up to date. Also, the restarts happen with or without root ie without SuperSU. I still dont think its an app problem.
Just an update for anyone reading this. I have installed SetCPU to manage cpu clock speeds. I have had it installed for about a week and have not had an update with my custom profiles. It seems the restarts occur when cpu speed is at about ~675MHz. Not sure if its hardware or software yet. Any help is appreciated!
Update. I sent my phone in to samsung for repair. It looks like they just reflashed the firmware. After having it up and running again for 15 minutes the phone rebooted again. I contacted samsung and they recommended sending it in again. I'm not sure if it's worth it to send in again or if i should break my warranty and flash a custom rom. Any suggestions are welcome!
I get restarts because the modem crashes... its a known issue apparently
gtharea said:
I get restarts because the modem crashes... its a known issue apparently
Click to expand...
Click to collapse
I cant believe its taken over a year for this issue to get fixed. Im almost positive its a software issue since it never happened on jelly bean. It's strange that not a lot of people have this problem though. A lot of people must have already flashed custom roms I may send it in again since I still have knox 0x0 and see if they do anything else besides reflash the firmware this time. If they only do a reflash again i will just flash a new rom and hopefully everything will be fixed
Final Update:
I sent my phone back to Samsung, apparently my issues were a hardware problem. This time they replaced the "PBA assembly" aka the mainboard. I have had the phone back for almost two weeks without a single restart. I believe my restart problems are over. I hope this information helps anyone with similar issues. I would recommend sending it to Samsung for warranty repair if you are still under warranty. :good:
_bhaves_ said:
Final Update:
I sent my phone back to Samsung, apparently my issues were a hardware problem. This time they replaced the "PBA assembly" aka the mainboard. I have had the phone back for almost two weeks without a single restart. I believe my restart problems are over. I hope this information helps anyone with similar issues. I would recommend sending it to Samsung for warranty repair if you are still under warranty. :good:
Click to expand...
Click to collapse
I had the same problem but already tripped knox so iffy on sending it in. Funny thing is I did the external sd write fix and the phone has not rebooted since, going on 3 days.
meoshe said:
I had the same problem but already tripped knox so iffy on sending it in. Funny thing is I did the external sd write fix and the phone has not rebooted since, going on 3 days.
Click to expand...
Click to collapse
I would get reboots even without an SD card put in the phone, so I don't think that would have helped me. I havent had a reboot since I've had the device back

sim card not detected

hello everyone
today I update my phone to the latest android nougat 7
then after reboot I have this issues
1- sim card not detected in both slot but when I try it in another device it's working fine
2- screen is not rotated even the option is on
3- WiFi signal become weak not like before with previous version of android
note: when checking for update it shows oneplus A3003_16_170114
is it the latest update
my phone is rooted
dida1 said:
hello everyone
today I update my phone to the latest android nougat 7
then after reboot I have this issues
1- sim card not detected in both slot but when I try it in another device it's working fine
2- screen is not rotated even the option is on
3- WiFi signal become weak not like before with previous version of android
note: when checking for update it shows oneplus A3003_16_170114
is it the latest update
my phone is rooted
Click to expand...
Click to collapse
It is OOS 4.0.2 and it is the latest from OnePlus.
Clean flash the ROM and your issues will most probably go away.
tnsmani said:
It is OOS 4.0.2 and it is the latest from OnePlus.
Clean flash the ROM and your issues will most probably go away.
Click to expand...
Click to collapse
I'm on 4.0.2 right now but how do I clean flash
this updete was OTA
I'm on stock ROM
I just unlock bootloader through oneplus toolkit
device is rooted
through the TWRP I do factory reset
then flash the stock ROM 4.0.2
things seems OK
waiting for my app and setting to complete download
dida1 said:
through the TWRP I do factory reset
then flash the stock ROM 4.0.2
things seems OK
waiting for my app and setting to complete download
Click to expand...
Click to collapse
after factory reset every thing is working fine

August Security patch is out

Just now received August security patch , size of 77.6 mb in India.
Installing now...
Installed as of this morning. Manual update, not automatic. Version 3.54H.SP01. Optimizing apps took about 30 minutes - do not give up, it takes a LONG time.
May be more than 150 apps in your device
Ken1939 said:
Installed as of this morning. Manual update, not automatic. Version 3.54H.SP01. Optimizing apps took about 30 minutes - do not give up, it takes a LONG time.
Click to expand...
Click to collapse
For me optimizing apps took only 15 mins for 108 apps.. May be in your device more than 150 apps may got installed.
Just installed August update in U.S.
didn't think to pull the update before it rebooted .
Got it this morning and it data corrupted and went into "download mode", changing active slot from b to A gets me back to recovery, but only option is factory reset and that just sends it back to download mode.
Edit: On recovery screen at very bottom has
Boot Reason: enablefilecrypto_failed
Ideas?
Anyone else having Audio and charging issues after installing August patch ?
Sent from my Nokia 7.1 using XDA Labs
When did they stop you from being able to move apps to the SD card? I know some couldn't be moved before but now it is every single app I cannot move. Am I missing something or did they really disable the option?
Got the August security update Yesterday. After install and reboot, my Nokia 7.1 is stuck Download Mode. Tried with switching the memory slot from fastboot , didn't work. Reboot to recovery mode, and sideload the old factory image, can't downgrade. Tried with Online Setup tools (OST) to load Nokia firmware CTL-351F-0-00WW-B04, again can't downgrade the firmware. I need the latest firmware CTL-354F-0-00WW-B04 or greater. Need Help
No audio issue...Have to see charging issue
mayankjet said:
Anyone else having Audio and charging issues after installing August patch ?
No audio issue...Have to see charging issue
Click to expand...
Click to collapse
Phone locking up on app close
Since the last update I'm occasionally experiencing phone lock-up when swiping upwards to close apps. I can back out of it, but otherwise the phone (US model) is unresponsive.

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