So my note 7 stopped working yesterday. Went to put the sim in my other phone and the sim was fried. They did not block the phone but they zapped my sim. Now I am without a phone until a new sim ships Tuesday. Isn't this illegal? It is not like they blocked the IMEI, but actually shut down an account in good standing
Fourstarzzzz said:
So my note 7 stopped working yesterday. Went to put the sim in my other phone and the sim was fried. They did not block the phone but they zapped my sim. Now I am without a phone until a new sim ships Tuesday. Isn't this illegal? It is not like they blocked the IMEI, but actually shut down an account in good standing
Click to expand...
Click to collapse
Check your imei number in the phone.
Illegal? They been telling everyone to replace their phone for months.
Couldn't you just go to the store and pick up a new one?
leyvatron said:
Check your imei number in the phone.
Illegal? They been telling everyone to replace their phone for months.
Click to expand...
Click to collapse
IT IS ILLEGAL. Verizon is not allowed to do what they're doing.
leyvatron said:
Check your imei number in the phone.
Illegal? They been telling everyone to replace their phone for months.
Click to expand...
Click to collapse
They are not blocking the phone. I could not even switch phones. The completely blocked my account... In good standing. Really? At that point they are charging for service I cannot use no matter what phone I have.
Ft
jjayzx said:
Couldn't you just go to the store and pick up a new one?
Click to expand...
Click to collapse
Not without going into dpp
They zapped your line. The line that your phone was attached to. They did it to me. And they told me that the only way to get my calls text and data back for that line was to return the phone. I returned the phone and I got back everything except text. Can't send text or receive text. Now they can't figure out why. So now I have an s7 edge without text. But I pushed the rep into giving me 100 dollar bill credit. And they said would resolve my problem withing 48 hours. So far it's been 24 hours.
Just crazy. Not sure how they can do that....seems very illegal
They did something similar to my phone line as well. Turns out that they basically flipped the switch on my phone line as if I had not paid my cell phone bill. I was a loyal customer with them for 12 years. Never have I talked to so many customer service reps that treated me like I was a piece of dirt. I made them go through the headache of fixing my phone line, left the Verizon store and drove a block down the street to the Sprint store. Now I am paying half as much for unlimited everything. It will be a long time before I do business with Verizon after how I was treated with them.
I realize that I am just a number to them and my personal account was only worth $2500 a year. But what they failed to realize is that I manage a business account that is currently with AT&T and we are in our renewal year. I was looking at switching that account to Verizon, but not anymore. That account is worth around $65,000 a year. Oh well, it is their loss. But I do hope that a Verizon clown is reading this.
gtstang462002 said:
left the Verizon store and drove a block down the street to the Sprint store. Now I am paying half as much for unlimited everything. It will be a long time before I do business with Verizon after how I was treated with them.
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Click to collapse
I hope Sprint has stepped up their game for your sake. I was with Sprint for over 12 years and even though they have the lowest price they also had the slowest speed and spotty reception that only worked 50% of the time in rural America. I will never go back regardless of the price.
I have a very interesting workaround which I discovered by accident -- after my Note 7 got "disabled" I put my sim into an iPhone 6 I already had and noticed it still wasn't working.. So I called Verizon and asked them to whitelist my sim again, and they did. Even though it still wasn't functioning in my iPhone, I popped the sim back in my Note 7 while I waited to get a new sim, and lo and behold, my N7 is fully functional once more!!
-Alan said:
They zapped your line. The line that your phone was attached to. They did it to me. And they told me that the only way to get my calls text and data back for that line was to return the phone. I returned the phone and I got back everything except text. Can't send text or receive text. Now they can't figure out why. So now I have an s7 edge without text. But I pushed the rep into giving me 100 dollar bill credit. And they said would resolve my problem withing 48 hours. So far it's been 24 hours.
Click to expand...
Click to collapse
Call customer service have the remove texting all together then have them add it again i promise it will fix the issue
Sent from my SM-N930V using XDA-Developers Legacy app
Related
Ok guys, so I saw somewhere around here, a while back I think that Sprint changed some of it's fine print in the contract...Soooo, no one flame me or anything, but does anyone have any info on this? Thinking of jumping ship to verizon. I have 4 lines right now and pay around $176 a month and all the lines are still under contract for a while. I'm not set on going to verizon, but would just like to get some ideas....Thanks for any input....yes...I'm thinking about getting the iphone
edit: I think I found something...This was just on my latest bill, I did some research and any change to the previous contract is a breach and you have 30 days to get out of your contract. Now, you can get out of your contract and still keep your service, just not be tied down to a fricken contract! Here is what was on my last bill:
Directory Assistance 411 Increase
Effective 3/1/11, the domestic Directory Assistance 411 base charge will increase to $1.99 per call.
Please let me know if I am wrong, but when I worked for Verizon this is the way it was for them too.
good thread, im interested in switching away from sprint too.
my service is horrible.
i dont get calls and my texts dont always come thru
DonRSD said:
good thread, im interested in switching away from sprint too.
my service is horrible.
i dont get calls and my texts dont always come thru
Click to expand...
Click to collapse
Thanks, I'm sure a few people are interested in getting out...Have you called Sprint about it yet? Sometimes they're really helpful to me and sometimes they straight up lie to my face and say they gave me a $50 credit and I'll call back a few days later to see where it is and they have "no idea" and then wont give it to me...I guess I was a little let down after this ****ty ass "announcement" they made tonight...I've been with 'em for 8 years and really don't want to switch, but it's starting to look like that.
Nothing will get you out of the ETF right now, Sprint has been really careful with their changes lately. The Premium Data fee, Sprint Premier, 411 charges - none of those are a change to your current contract. The only way out is if you roam too much and they kick you off the network.
DonRSD said:
good thread, im interested in switching away from sprint too.
my service is horrible.
i dont get calls and my texts dont always come thru
Click to expand...
Click to collapse
Same here, some days I can't reach my wife if she's at home because the phone won't ring and my texts won't go through for a while. I tried to talk to Sprint about an Airave but they argued with me and said I'm in an "excellent coverage area" and told me no, even after contacting Executive Services. That was the last straw for me.
Change your PRL to a VZW PRL and start hitting them HARD for data. According to the terms of service, they can give you the boot for anything over 300 megs per month or more than 50% of all data as roaming data. If you're rooted on all the phones, do them all at the same time and then Sprint will want you all dead.
ZachPA said:
Change your PRL to a VZW PRL and start hitting them HARD for data. According to the terms of service, they can give you the boot for anything over 300 megs per month or more than 50% of all data as roaming data. If you're rooted on all the phones, do them all at the same time and then Sprint will want you all dead.
Click to expand...
Click to collapse
LOL sprint will put a hit out on you
Sent from my Evo while i should be working
I was doing some reading on and i read that if sprint can't cover you in a place they don't offer service you can complain and they will waive the ETF, for example tell them you are being relocated to somewhere overseas where they don't offer any type of service, if they can't accomadte you they will let you out, i haven't tried this soooo i can't confirm
datajosh said:
Nothing will get you out of the ETF right now, Sprint has been really careful with their changes lately. The Premium Data fee, Sprint Premier, 411 charges - none of those are a change to your current contract. The only way out is if you roam too much and they kick you off the network.
Same here, some days I can't reach my wife if she's at home because the phone won't ring and my texts won't go through for a while. I tried to talk to Sprint about an Airave but they argued with me and said I'm in an "excellent coverage area" and told me no, even after contacting Executive Services. That was the last straw for me.
Click to expand...
Click to collapse
I called and got an Airave for free. What you have to do is set up a consistent series of calls with them. It took me three calls but I got it. Then again, I had a legitimate issue.
Essentially, call every time there is an issue. Write down the time it happens, what happened, and where you were. Call sprint and tell them what the issue is. They may transfer to you an "advanced" tech department. Or, they may tell you to come in to the store to have your phone checked out.
As we all know, it most likely isn't your phone because it is happening on multiple lines. Decline going to a store. Insist on speaking to the advanced tech department. Tell them your problem and they will do something on their end. Wait until that "resolves" (which usually it doesn't because the coverage is strong in that area). Then call back again and complain. Try to get transferred to retentions and see if you can get one.
yep
They would not let me out of the ETF but I was able to get a free airave myself. w00t! But I would still like to cancel and switch to BOOST mobile.
So I got my Gnex today and my straight talk stuff. I was wondering if anyone ever has ported an old phone number to straight talk? How long did it take for them to switch? Did you have any issues? I'm in no rush but I'd like to start using my Gnex asap.
Should be done in less than a day, but they all take different amounts of time. Just be sure to initiate the port when you activate the SIM, because they don't let you port if you've already activated with a randomly assigned number.
But really... just call them and ask how long it typically takes to port.
martonikaj said:
Should be done in less than a day, but they all take different amounts of time. Just be sure to initiate the port when you activate the SIM, because they don't let you port if you've already activated with a randomly assigned number.
But really... just call them and ask how long it typically takes to port.
Click to expand...
Click to collapse
Well I intiated the port at about 530pm friday night and it said it could take up to 2 business days. I just hope I don't have to wait till tuesday for it.
I just ported over on Tuesday night and was good to go by Wed morning. If the weekend is an issue, you should be fine by Monday AM.
I was coming from Verizon.
Don't make the same mistake as me...
I cancelled my T-mobile account first and then tried to port the number. Then two days before my last day on T-mobile, I received my Straight Talk sim and tried to activate it online. Everything I thought was going smoothly and I was at the point where ST was contacting TMO. However, T-mobile ended up actually blocking my number port because since I cancelled my account, they did not have rights to my number anymore and I had to get a new number.
That may not seem like a big deal but because I ordered my sim card with a monthly subscription card and used it on my first attempt, they for some reason would not let me use it again when trying to get a new number! I complained to customer service for like 3 days and just ended up going online and putting my credit card and was charged an additional $50
Long story short, don't buy the stupid monthly cards; just put your credit card in.
jstrom23 said:
I just ported over on Tuesday night and was good to go by Wed morning. If the weekend is an issue, you should be fine by Monday AM.
I was coming from Verizon.
Click to expand...
Click to collapse
cplovero said:
Don't make the same mistake as me...
I cancelled my T-mobile account first and then tried to port the number. Then two days before my last day on T-mobile, I received my Straight Talk sim and tried to activate it online. Everything I thought was going smoothly and I was at the point where ST was contacting TMO. However, T-mobile ended up actually blocking my number port because since I cancelled my account, they did not have rights to my number anymore and I had to get a new number.
That may not seem like a big deal but because I ordered my sim card with a monthly subscription card and used it on my first attempt, they for some reason would not let me use it again when trying to get a new number! I complained to customer service for like 3 days and just ended up going online and putting my credit card and was charged an additional $50
Long story short, don't buy the stupid monthly cards; just put your credit card in.
Click to expand...
Click to collapse
I'm coming off verizon as well and I did not cancel my service first. I was just worried I had messed something up. I've looked kinda goofy carrying around two phones recently. Thanks for the tip to just do the monthly payout instead of service cards. That'll save me the time of dealing with it. I'll just be glad that after all my initial start up costs of the phone, sim/plan, and cancelation of verizon I will only be paying 45 a month.
My AT&T Note 2 arrived this afternoon (full-price, no-commitment; I'm still under contract for my old AT&T phone). When I called to activate the Note 2, I was told that my grandfathered data plan is "incompatible" with the Note 2 and had to agree to a 3GB plan instead. But this is the first I heard of the incompatibility. When I placed the order, there was no mention of any need to change the data plan.
I don't see how it can be lawful of AT&T to impose a requirement that they failed to disclose at the time of purchase a couple of weeks ago.
You better keep calling and trying, ask to speak with a supervisor. You have to say you werent told this before you ordered and others were able to order just fine and keep their unlimited data. Should work out for you.
When did they start enforcing this? Best bet is go to your local store.
I accepted the 3GB plan for now because it was the only way they'd activate the phone, but I'll see if I can get it changed.
05GT said:
When did they start enforcing this? Best bet is go to your local store.
Click to expand...
Click to collapse
local store is useless... they will just call the customer service line for you.
Gary02468 said:
I accepted the 3GB plan for now because it was the only way they'd activate the phone, but I'll see if I can get it changed.
Click to expand...
Click to collapse
Doesn't seem right. I still have my unlimited....
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Gary02468 said:
I accepted the 3GB plan for now because it was the only way they'd activate the phone, but I'll see if I can get it changed.
Click to expand...
Click to collapse
That's probably bad. They may not reinstate you, since you already accepted the limited plan.
Gary02468 said:
My AT&T Note 2 arrived this afternoon (full-price, no-commitment; I'm still under contract for my old AT&T phone). When I called to activate the Note 2, I was told that my grandfathered data plan is "incompatible" with the Note 2 and had to agree to a 3GB plan instead. But this is the first I heard of the incompatibility. When I placed the order, there was no mention of any need to change the data plan.
I don't see how it can be lawful of AT&T to impose a requirement that they failed to disclose at the time of purchase a couple of weeks ago.
Click to expand...
Click to collapse
When I picked my note up this morning they said my plan stays the same unless I want it changed. She even printed out the screenshot and showed me its the same. Someone stupid may have screwed you over big time.....Good luck!
Contact the ATT Office of the President number.... it's another support group but you WILL get direct support outside of the normal channels and these folks are authorized to fix a lot of stuff. They helped me just recently after dealing with the abyss that was ATT's normal support line.
http://gethuman.com/phone-number/AT-T-Wireless/customer-service--4527/
Cheers.
I also purchased my Galaxy Note at no commitment pricing and kept my unlimited plan. They should not have touched it. I didn't even call att to activate my device. My iPhone 5 data plan is working fine.
Though I can no longer see my usage but my unlimited plan is there.
MattMJB0188 said:
I also purchased my Galaxy Note at no commitment pricing and kept my unlimited plan. They should not have touched it. I didn't even call att to activate my device. My iPhone 5 data plan is working fine.
Though I can no longer see my usage but my unlimited plan is there.
Click to expand...
Click to collapse
Same here, used a sim adapter and just popped it in from my iphone 5. Works fine, no need to "activate" anything.
you got tricked. happens all the time. Now you need to complain like all hell and sit on the phone for hours on end. no matter what you do...
do not hang up and do not settle for anything but what you want. they will feed you all sorts of lies...but that is what they are...lies. dont give in and you can get your unlimited data back.
long story short I paid an extra 100 for this phone just so I would hopefully never have to speak to a csr again.
Two months ago they pulled this **** with me and revoked my plan. It took a while but I spoke to this guy way high up at att who gave it back to me. Let me try and find his number for you.
ATT has fudged my plan up also. To start they sent my phone with the wrong sim card and my sim card went to someone else. Then after changing sim cards they can not get data to work on my sim card. After 3 hours on the phone they said they can't figure out what is wrong and put in a 24 hour ticket. How hard is it to enter two numbers into a database, the IMEI and SIM?
santiagodraco said:
Contact the ATT Office of the President number.... it's another support group but you WILL get direct support outside of the normal channels and these folks are authorized to fix a lot of stuff. They helped me just recently after dealing with the abyss that was ATT's normal support line.
http://gethuman.com/phone-number/AT-T-Wireless/customer-service--4527/
Cheers.
Click to expand...
Click to collapse
Thanks for this number, I had to call that now and get a case created. I had to call in today to get my phone activated, then noticed I had no data. I called back to get the data fixed and I was informed that I lost my unlimited plan earlier today (when the phone was activated). I was put on a 3gb plan for now and called the office of the president number.
Time to wait until monday/tuesday
I just sent the OP the private number of a guy who works at AT&T corporate who got my unlimited plan back for me. He is very nice and has the power to re-add it no matter what. Just call him and leave him a message ASAP!!
MattMJB0188 said:
I just sent the OP the private number of a guy who works at AT&T corporate who got my unlimited plan back for me. He is very nice and has the power to re-add it no matter what. Just call him and leave him a message ASAP!!
Click to expand...
Click to collapse
Can I have that number too? lol
It sounds like I have the same problem as Ishmael... the probably removed my unlimited when I activated the sim card... heads are gonna roll!
When I activated mine the same thing happened. Called into Premier and they tried to tell me I had to use the new data plan due to the GF one being incompatible; told them that I know of several people with other LTE compatible phones that have their grandfathered features still; and we kept chatting and eventually she "found" the right codes to use. Won't actually know until the next bill comes in... but it was a pain in the ass.
They did this to me too. The guy at the ATT store said the 3gb plan will only be on there for about 4 hours then it will get changed over.
Not sure why this phone has an issue with this...
---------- Post added at 08:25 PM ---------- Previous post was at 08:19 PM ----------
lordpelvis said:
They did this to me too. The guy at the ATT store said the 3gb plan will only be on there for about 4 hours then it will get changed over.
Not sure why this phone has an issue with this...
Click to expand...
Click to collapse
As a side note, I've had the note 2 since about 5 local time, and I logged into my att and it shows unlimited for me.
I got mine at a corporate store..
This is so weird you guys mentioning this. I have switched my grandfathered plan so many times. From iPhone 4S to iPhone 5 to Android back to iPhone 5 lol.
There is NO reason you can't keep it.
Basically, I lost my s3 without the sim card in it, instead in my Mytouch 4g for tethering purposes. Now asurion wouldn't insure my s3. I know this isn't the first time this has happened to someone, but I've yet to find a solution. Is there anything I can do? I've filed about 7 claims , but they've all been rejected because of this.
hundredhead said:
Basically, I lost my s3 without the sim card in it, instead in my Mytouch 4g for tethering purposes. Now asurion wouldn't insure my s3. I know this isn't the first time this has happened to someone, but I've yet to find a solution. Is there anything I can do? I've filed about 7 claims , but they've all been rejected because of this.
Click to expand...
Click to collapse
There is nothing you can do. Insurance only covers the phone that is currently activated (ie., the one with the SIM card in it).
Why would you expect them to cover a phone that isn't actively being used? That's ridiculous. Sorry about your luck but with insurance, it has always been the activated device. With CDMA carriers you had to call with the ESN. With GSM its done automatically with the SIM.
When I bought the insurance, it was for my GS3 and no other phone. I wouldn't want them to replace the mytouch if it was lost, because I didn't buy insurance for that phone.
hundredhead said:
When I bought the insurance, it was for my GS3 and no other phone. I wouldn't want them to replace the mytouch if it was lost, because I didn't buy insurance for that phone.
Click to expand...
Click to collapse
Read your insurance contract. Insurance only covers whatever device is currently active on the account at the time of the claim. Sorry but you won't find a way out of this one.
He's right, when I called to report a faulty device they wouldn't give me an exchange because I was using another phone at the time, they told me I had to put my sim card in it and use it for at least 3 days before they would give me an exchange.. Well it wasn't to asurion, it was to T-Mobile but it makes sense they would do the same
Sent from my SGH-T999 using Tapatalk 4 Beta
That's why the monthly fee is the same regardless of your device. Only the deductible is determined by the device.
Sent from my SGH-T999L using xda premium
DocHoliday77 said:
That's why the monthly fee is the same regardless of your device. Only the deductible is determined by the device.
Sent from my SGH-T999L using xda premium
Click to expand...
Click to collapse
The monthly fee is not the same for the HTC One or S4 and possibly other devices. Its one of the things holding me back. Its 12 a month for a "premier" bundle versus the 8 per phone we pay for the "premium" bundle on our S3s. There is a 7.49 option for premier devices but it doesn't have the warranty with it. I don't know how the warranty add on goes with T-Mobile but if you didn't have it with Sprint it was a nightmare trying to get replacements for manufacturing defects.
Sent from my SGH-T999 using Tapatalk 4 Beta
My bad, I didn't realize that. May be it was just the ones I looked at at the time were the same.
Anyway, if they are charging different monthly rates for different devices, and you pay for the S3, then I think they should be a bit more lenient on honoring it. I understand they are not and understand why, but still, if you sign up and pay for the service.....well, you should be provided that service or a refund.
Sent from my SGH-T999L using xda premium
So, by this logic, and correct me if I'm wrong here, but ANY phone I put the simcard into, should be insured without question, right? What's stopping me from putting the simcard in a really broken s3 and replacing that?
Its gotta be actice on the network and match that imei.
Sent from my SGH-T999L using xda premium
The IMEI has to match what? They say that they will insure my Mytouch 3g, just because the sim is in it. and that phone was never even mine. Also when does the sim recognize what phone it's in? Will it recognize before I go through the setup process?
hundredhead said:
The IMEI has to match what? They say that they will insure my Mytouch 3g, just because the sim is in it. and that phone was never even mine. Also when does the sim recognize what phone it's in? Will it recognize before I go through the setup process?
Click to expand...
Click to collapse
The imei most recently registered on the network has to match the imei of the device you're trying to file a claim on. The sim just allows it to use the network. As soon as you connect your device registers itself and thats is the info they use. The sim is attached to your account.
Sent from my SGH-T999L using xda premium
hundredhead said:
The IMEI has to match what? They say that they will insure my Mytouch 3g, just because the sim is in it. and that phone was never even mine. Also when does the sim recognize what phone it's in? Will it recognize before I go through the setup process?
Click to expand...
Click to collapse
I know you're looking for a way out of this but you won't find one. Even if you swap devices with someone for a few days, calling Asurion for a replacement will make that phone Asurion's property once the replacement arrives. As soon as you turn on the device and it registers with the network, the update is made in the system and the IMEI is updated on your account to match the phone you are using.
They will not make an exception ever. From what I understand, Asurion can't even see the information to replace a phone that you're not actively using period.
You might be able to get a sympathetic loyalty rep at T-Mobile that can help you recover some of the cost of a new phone but that's your only option at this point.
EtherealRemnant said:
I know you're looking for a way out of this but you won't find one. Even if you swap devices with someone for a few days, calling Asurion for a replacement will make that phone Asurion's property once the replacement arrives. As soon as you turn on the device and it registers with the network, the update is made in the system and the IMEI is updated on your account to match the phone you are using.
They will not make an exception ever. From what I understand, Asurion can't even see the information to replace a phone that you're not actively using period.
You might be able to get a sympathetic loyalty rep at T-Mobile that can help you recover some of the cost of a new phone but that's your only option at this point.
Click to expand...
Click to collapse
I was thinking of just getting a broken phone and putting the sim card in there, and sending it back as damaged. The reason I asked about the sim activation is because if the phone isn't working, and if it's factory reset, and mice won't work on the initial setup screen (where it asks you to select your language and connect your account), then would the sim still recognize the phone from the very first screen where it says english? Thanks for all your help so far though. I really appreciate it.
hundredhead said:
I was thinking of just getting a broken phone and putting the sim card in there, and sending it back as damaged. The reason I asked about the sim activation is because if the phone isn't working, and if it's factory reset, and mice won't work on the initial setup screen (where it asks you to select your language and connect your account), then would the sim still recognize the phone from the very first screen where it says english? Thanks for all your help so far though. I really appreciate it.
Click to expand...
Click to collapse
With how many claims they have already rejected they will likely reject that claim too - I would be careful because they CAN take away your insurance benefits (they did it to me on Sprint for 6 months after getting into a fight with a supervisor at Asurion). Not to mention that you're forgetting a key thing - you have to have that phone registered on the network for at least 72 hours. So you want to carry around a phone you can't use for 3 days?
As for activation, if the device powers up and connects to the network, it will register. You don't have to go through the setup process - as long as the phone gets a signal from the tower, you will be registered.
EtherealRemnant said:
With how many claims they have already rejected they will likely reject that claim too - I would be careful because they CAN take away your insurance benefits (they did it to me on Sprint for 6 months after getting into a fight with a supervisor at Asurion). Not to mention that you're forgetting a key thing - you have to have that phone registered on the network for at least 72 hours. So you want to carry around a phone you can't use for 3 days?
As for activation, if the device powers up and connects to the network, it will register. You don't have to go through the setup process - as long as the phone gets a signal from the tower, you will be registered.
Click to expand...
Click to collapse
That company is horrible. When I left Sprint they were looking for another company to use because they had so many complaints... and guess what. If you file a claim and they send you a phone... it has zero warranty through them. So you could get stuck with a dead phone. It's a horrible company to deal with.
tmobile s3 running wicked. I still use a t9 text app so excuse the errors
Josh McGrath said:
That company is horrible. When I left Sprint they were looking for another company to use because they had so many complaints... and guess what. If you file a claim and they send you a phone... it has zero warranty through them. So you could get stuck with a dead phone. It's a horrible company to deal with.
tmobile s3 running wicked. I still use a t9 text app so excuse the errors
Click to expand...
Click to collapse
That wasn't my experience with Asurion and Sprint. If I replaced a phone through Asurion, TEP covered my warranty on the replacement phone every time.
The problem I had with Asurion was all the "lemon" phones HTC was churning out back then - I would swap a phone 4 or 5 times under warranty and one time Sprint was out of stock on refurbs so they made me go through Asurion, long story short I made the supervisor at Asurion upgrade me to the Touch Pro 2 from the Mogul but lost my insurance for 6 months. Didn't matter because I didn't keep the TP2 long anyway before I moved on but yeah.
EtherealRemnant said:
With how many claims they have already rejected they will likely reject that claim too - I would be careful because they CAN take away your insurance benefits (they did it to me on Sprint for 6 months after getting into a fight with a supervisor at Asurion). Not to mention that you're forgetting a key thing - you have to have that phone registered on the network for at least 72 hours. So you want to carry around a phone you can't use for 3 days?
As for activation, if the device powers up and connects to the network, it will register. You don't have to go through the setup process - as long as the phone gets a signal from the tower, you will be registered.
Click to expand...
Click to collapse
Yeah, I'm just going to take the risk and hope that they don't reject this claim, if I can get a broken phone. Also, not having a phone for a few days is fine with me, also, I don't really care about the insurance benefits for 6 months, I'll just have to be more careful for a while. Besides you got what you wanted from the fight, right? They shouldn't have anything to fall back on if they reject this claim, since everything should check out. Thanks for the help again, you've been so useful.
Make a comaint against t mobile and bbb. This has worked for me 2times. Do this if your story is legite and not bsing us or asurion.
Sent from my SGH-T999 using xda premium
mike102871 said:
Make a comaint against t mobile and bbb. This has worked for me 2times. Do this if your story is legite and not bsing us or asurion.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
He should make a complaint to the BBB about T-Mobile for not being compliant with the terms and conditions outlined in the insurance policy that he has with Asurion? Hmm, that's some great logic.
Here are the terms in question:
"The wireless device owned by you for which: 1) the unique
identification number (International Mobile Equipment Identity (IMEI)),
Electronic Serial Number (ESN) or Mobile Equipment ID (MEID) of
such wireless device is reflected in the records of the Wireless Service
Provider at the time your coverage initially became effective; and 2)
for which outgoing airtime usage has been logged with the Wireless
Service Provider on your account after coverage became effective;
unless you have logged outgoing airtime on a different wireless phone
immediately prior to the time of loss, in which case such wireless
device becomes the covered property so long as: i) such wireless
device is owned by you and you provide us proof of ownership; and
ii) airtime usage was logged on such device on your account with the
Wireless Service Provider immediately prior to the time of loss."
The bold part is what matters. This is Asurion policy, not T-Mobile policy. File a complaint with the BBB against Asurion if you think you have been wronged.
The "proof of ownership" clause doesn't count in GSM phones, it goes by the IMEI registered in the system as has been explained.
So I decided to to return my S7 and stick with my S6. That's another discussion...
Originally I I used the BB method and upgraded my 2 lines to the S6 and S6 Edge on Oct 23 to beat the Nov 15 deadline before unlimited data price increase. Got the phones shipped to me. Immediately threw away the sim cards that came in them and installed my old sim card. It used to be new activations were tied to the sim card not IMEI. Well that's changed. Sometime after the 15, Verizon closed that loophole and started doing it via IMEI. Anyway, when I put the sim card back into my S6, it went through activation again and it flagged the imei and switched me to 2GB. I wasn't expecting it to activate again so it caught me off guard. Now I've loss unlimited, and I'm 7GB overage on my data plan. I've been fighting with them all day trying to get it changed back because it was fine before but now it switched. My receipt from BB clearly shows keep existing plan. It did not force me to switch due to upgrade. The last person I spoke with said she will try to get my udp re-instated but it had to go through some "off-line group". I'm waiting for a response. One this is for certain. If they don't get me switched back, eff you verizon, I'll be switching to ATT. There is no reason for me to stay with you if I don't have udp anymore. That's the only reason I stuck around.
One thing I'd like to add is I'm not an abuser of data. At most I use 15gb a month. Sometimes I use only 2 to 3GB. I just like the fact of not having to worry if I'm going to go over. That and the fact I refuse to pay more to get less!
I did the exact same thing. I have few theories as well but maybe you and I can figure out together to beat the system.
We have 2 lines as well and use about 18gb each more or less. Just streaming audio most of the day while at work.
But theory was my phone was shipped from a best buy store instead of a warehouse like normal.
I would keep on Verizon to make sure they give you it back, I have mine back but when I fought them on returning my UDP they didn't put the work order in like they said. So just call back every day or every other day.
I will try again to upgrade and activate the phone on my line that is not up for upgrade and then switch it back. But white trying this I am thinking about bypassing the whole phone activation part. Far as skipping the setup where you just can play around with phone and OS then pop the old sim in? Just a theory though.
anrichardson said:
I did the exact same thing. I have few theories as well but maybe you and I can figure out together to beat the system.
We have 2 lines as well and use about 18gb each more or less. Just streaming audio most of the day while at work.
But theory was my phone was shipped from a best buy store instead of a warehouse like normal.
I would keep on Verizon to make sure they give you it back, I have mine back but when I fought them on returning my UDP they didn't put the work order in like they said. So just call back every day or every other day.
I will try again to upgrade and activate the phone on my line that is not up for upgrade and then switch it back. But white trying this I am thinking about bypassing the whole phone activation part. Far as skipping the setup where you just can play around with phone and OS then pop the old sim in? Just a theory though.
Click to expand...
Click to collapse
I've been working with a single person over there and she is supposed to have me switched back to udp by Monday. I have it all in writing through email. Plus my receipt from the original S6 purchase from BB clearly states keep "existing plan". So, it's not a matter of trying to beat the system. It's a matter of a mistake on their side. It's sort of like when they advertise the price wrong in store, unless they put out a correction, they sell it to you at the price they originally listed. Anyway, come Monday, if it's not fixed, I'm switching. Nothing ties you to the carrier anymore since all of them pay your ETFs to switch. And the whole Verizon has the best network thing, that's debatable. I have my boys on T-mo and other family on ATT. I've been in instances where I had weak or no service but they had service. I'm not going to argue though that rural areas, Verizon by far kicks everyone's ass. But then again, it's pretty slow in rural areas and how often do I go into rural areas anymore.
I did the same thing to FOUR line. The one line was not delivered until after Nov 15 ad as soon as I activated the phone UDP was lost. I immediately returned the phone to BB and called Verizon and requested a inactive pricing requests (IPR). The particular phone line was 27GB over, LOL. After a few days UDP was back on the line, I was feeling better. I then was the first person to discover from the BB buying group to find that the 3 remaining lines had a PENDING UPGRADE. Not sure what to do and if I should keep the other 3 phones and hope for the best or take back and pay the extra $20 per month per line. Not wanting to loose UDP I returned the phones. It seems now that PU have been dropping off. But keeping those BB phones n your line it RISKY. Best bet is to sell them! 1 person claimed to have lost UDP after phone upgraded. Not happy paying the extra $20 but better than being stuck with $2GB in a 2year contract!
Google Verizon Upgrade Keep Unlimited Data to find a HUGE thread over at slick deals
BB
Bad Bimr said:
I did the same thing to FOUR line. The one line was not delivered until after Nov 15 ad as soon as I activated the phone UDP was lost. I immediately returned the phone to BB and called Verizon and requested a inactive pricing requests (IPR). The particular phone line was 27GB over, LOL. After a few days UDP was back on the line, I was feeling better. I then was the first person to discover from the BB buying group to find that the 3 remaining lines had a PENDING UPGRADE. Not sure what to do and if I should keep the other 3 phones and hope for the best or take back and pay the extra $20 per month per line. Not wanting to loose UDP I returned the phones. It seems now that PU have been dropping off. But keeping those BB phones n your line it RISKY. Best bet is to sell them! 1 person claimed to have lost UDP after phone upgraded. Not happy paying the extra $20 but better than being stuck with $2GB in a 2year contract!
Google Verizon Upgrade Keep Unlimited Data to find a HUGE thread over at slick deals
BB
Click to expand...
Click to collapse
That's the thing. I did this on October 23rd. All was fine. That is until I got my S7. S7 was fine too. But I decided to go back to my S6. Once I put the sim card back in the S6, it reactivated again and flagged it and switched to 2GB. Anyway, I hope it all gets straightened. At least I have in writing that I won't be charged for the overages. We'll see. I've just had crappy luck with Verizon lately. Went through 2 months of back and forth with Verizon FiOS to get my bill straightened out because my connection was ll messed up.
Pretty sure the only way to ensure the account doesn't get borked is to activate the phone on someone elses plan. Dunno if you can ever use the phone on your plan due to IMEI.
I suggest upgrading to the phone you can get the most money for, sell it, and buy what you want.
If you do the Best buy method you can never put your SIM in the phone that was upgraded on your number. Thats why I ordered a IP6 for the wife under my number and she ordered a S7 edge under her number. She does not care of android and I don't like IOS so it works out great. I will never put my SIM in her phone and vice versa or it will revert to a 2gb plan. If you don't have the option to not use your sim in the phone you ordered then you should trade someone phone for phone or sell it and buy the one you want so you won't have an issue. Not saying it is a guarantee though but we have been fine so far.
Can someone fill me in on how this loophole works?
DFA1 said:
Can someone fill me in on how this loophole works?
Click to expand...
Click to collapse
There is no loophole anymore through Best Buy so don't do it.
ljv said:
There is no loophole anymore through Best Buy so don't do it.
Click to expand...
Click to collapse
I will attempt from another retailer. But not for another couple of weeks.
Well I'm not entirely sure what you guys did, but I just updated my phone in store at costco by switching my upgrade over to another line on my plan (if you're solo you'll never get this to work). Buying/upgrading through that line. The person should completely activate the phone on the non udp line, then switch the device back to the non udp's actual phone and sim. Sim's no longer fry by doing this. Once the phone has beeen activated and switched back you can pop your old sim into the new device and everything should be golden. The costco lady didn't believe me but I'm flying high with my udp on my s7 edge
p2kmafia said:
Well I'm not entirely sure what you guys did, but I just updated my phone in store at costco by switching my upgrade over to another line on my plan (if you're solo you'll never get this to work). Buying/upgrading through that line. The person should completely activate the phone on the non udp line, then switch the device back to the non udp's actual phone and sim. Sim's no longer fry by doing this. Once the phone has beeen activated and switched back you can pop your old sim into the new device and everything should be golden. The costco lady didn't believe me but I'm flying high with my udp on my s7 edge
Click to expand...
Click to collapse
So I have 2 lines that have UDP. My wife's line has an upgrade available.
So if I transfer the upgrade to my line and and the activate it on her line I should be able to keep my unlimited on both lines?
anrichardson said:
So I have 2 lines that have UDP. My wife's line has an upgrade available.
So if I transfer the upgrade to my line and and the activate it on her line I should be able to keep my unlimited on both lines?
Click to expand...
Click to collapse
If you only have the two lines that won't work. The upgraded line needs a new two year contract and UDP isn't available anymore so one of the lines would lose the data plan.
p2kmafia said:
If you only have the two lines that won't work. The upgraded line needs a new two year contract and UDP isn't available anymore so one of the lines would lose the data plan.
Click to expand...
Click to collapse
So my thought now is knowing somebody on verizon that has an upgrade as well and using there upgrade for my wife and using my wife's upgrade for them. that should work right?
anrichardson said:
So my thought now is knowing somebody on verizon that has an upgrade as well and using there upgrade for my wife and using my wife's upgrade for them. that should work right?
Click to expand...
Click to collapse
Whatever line you use the upgrade on HAS to renew their contract. So your wife's line cannot use the upgrade (unless paying via edge payments i.e. 800$ per phone, but don't quote me on that). You CAN use someone on another plan's upgrade and use their phone after they switch back phone's but then they'd lose their upgrade and be unable to use yours.
p2kmafia said:
Whatever line you use the upgrade on HAS to renew their contract. So your wife's line cannot use the upgrade (unless paying via edge payments i.e. 800$ per phone, but don't quote me on that). You CAN use someone on another plan's upgrade and use their phone after they switch back phone's but then they'd lose their upgrade and be unable to use yours.
Click to expand...
Click to collapse
I actually want to renew my 2 year deal because I would rather pay $200 or cheaper then pay the full retail price. I have done this twice before on each of our lines and was able to keep unlimited data by renewing 2 year deals.
Now the only thing is using the upgrade since I have unlimited data and have not yet been charged the extra $20 fee for unlimited data on either line yet. So my plan is to use her upgrade and then use it on my line to activate it or atleast bypass the activation setup and see if my unlimited data stays in tact. If it stays in tact then I will try to put it back on her line to see if stays in tact.
OR
I use somebody else's upgrade which will be just fine cause it's like adding another phone to the line. But when I use my upgrade for the person that gave me their upgrade, now does by activating the phone screw my unlimited data up? That is the biggest question? So I'll I am doing is swapping upgrades. I person upgrades there line but gives the phone to me and I would upgrade my line and give the phone to them. But when I upgrade my line and they take the phone to there separate account, will it take my unlimited data away?
That's the big question. But I will find out when I upgrade her line and have a friend activate it on her line that is a separate account and see what happens.
Update: I tried upgrading from the costco service and after litterally 4.5 days waiting to get it shipped or some kind of info after they charged me, I finally got another email saying that I had to agree to have my current phone be disconnected in order for the phone to be shipped. So they wanted to activate it like in store before shipping it to me. So I declined and canceled the order.
I already had pre ordered the S7 through best buy originally, but not sure if this happened in the fine print I did not read. But my wife's line never was disconnected at all before the S7 showed up. My UDP was just kicked off when I tried activating it.
Update #2
I reordered the S7 from best buy and again it shipped from store, not sure if there is any activating on there side or not.
But I bypassed the the activation setup to where you can just use the phone as a wifi device. Then I put a friends sim in the phone from an entirely different account and was able to make calls and nothing happened to my account far as any changes, but when I went to put my wifes sim in the phone, it recognized the sim and # but could not make any calls without activating it on her line.
So I then factory reset the S7 and tried activating with my friends account from bootup and when the phone activated, my account had changed, but here is what happened, It dropped my wifes phone like there was no device on her line and changed my data to 2gb. I tried to put my wifes sim in and still would not take it without activating it on her line. So I put my wifes sim back in her old phone and had to call verizon to get it back up and running and everything went back to normal even got UDP back with no hassle, cause the S7 was never activated on her line. SO...
It technically is doable, but the theory of just upgrading and selling it for retail price will still screw you over because the person that activates it will screw your line up unless they bypass the activation screen and who would take that chance.
SO what you need to do is just bypass the activation screen to where it's just wifi device then pop another users sim and your line will not change, I would recommend doing this only on your account and just swap upgrades.
ljv said:
So I decided to to return my S7 and stick with my S6. That's another discussion...
Originally I I used the BB method and upgraded my 2 lines to the S6 and S6 Edge on Oct 23 to beat the Nov 15 deadline before unlimited data price increase. Got the phones shipped to me. Immediately threw away the sim cards that came in them and installed my old sim card. It used to be new activations were tied to the sim card not IMEI. Well that's changed. Sometime after the 15, Verizon closed that loophole and started doing it via IMEI. Anyway, when I put the sim card back into my S6, it went through activation again and it flagged the imei and switched me to 2GB. I wasn't expecting it to activate again so it caught me off guard. Now I've loss unlimited, and I'm 7GB overage on my data plan. I've been fighting with them all day trying to get it changed back because it was fine before but now it switched. My receipt from BB clearly shows keep existing plan. It did not force me to switch due to upgrade. The last person I spoke with said she will try to get my udp re-instated but it had to go through some "off-line group". I'm waiting for a response. One this is for certain. If they don't get me switched back, eff you verizon, I'll be switching to ATT. There is no reason for me to stay with you if I don't have udp anymore. That's the only reason I stuck around.
One thing I'd like to add is I'm not an abuser of data. At most I use 15gb a month. Sometimes I use only 2 to 3GB. I just like the fact of not having to worry if I'm going to go over. That and the fact I refuse to pay more to get less!
Click to expand...
Click to collapse
FYI they're starting phase 2 with the udp and will be increasing it regardless.
Sent from my SM-G930V using XDA-Developers mobile app
seshaz said:
FYI they're starting phase 2 with the udp and will be increasing it regardless.
Sent from my SM-G930V using XDA-Developers mobile app
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Click to collapse
Phase 2?
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