Headset button weird behavior. - Asus ZenFone 3 Deluxe Questions & Answers

Hello.
So I had a lot of experience with previous Zenfone devices but this seemed pretty awkward for me. I'll explain the issue and list all of the troubleshooting I've done so far.
Here's the problem, the headset button (I got those cords with volume and play/pause buttons). Seem to activate something else besides just pause or play music. When I press it, it pauses but at the same time audio quality changes to a "Phone line call" Quality... I have to press it a couple times more in order to rotate to the default audio quality... Sometimes it even changes the audio output, I've noticed that even with the headphones plugged in, it seems to change to speakers...
Observations/troubleshooting:
It looks like this problem happens only when the device is locked. The play/pause button behaves normally if the screen is on. During Asus cover screen does the problem too.
It definitely is not the music app (Tho I found weird that it didn't come with a built in music player, BTW Google play is more a store than a music player, so I don't use it... I've been using Black Player for a month now, it's s amazing). I tried messing with the Audio Wizard app, but no matter the settings or the mode I put it, it seems to not fix it.
I tried downloading the Headset Button Control app, it still seems to do something else besides what I assign the button to do...
This didn't happen with my zenfone 2 Z00AD... I love this phone but this issue is important for me because I live in a pretty dangerous country, so I use every tool I have in order to not show my phone outside...
Pls halp.

Related

[Q] Certain songs crackle when screen is off

Using google music, in certain tracks I get crackling noises when the screen is off. As soon as I turn the screen on, they sound perfect again.
Issue is similar to what is described here
http://forum.powerampapp.com/index.php?/topic/2089-galaxy-nexus-choppy-sound-with-screen-off/
Except I have it with the default app and not power amp so cannot apply the fix mentioned (increasing audio buffer).
I'd hate to switch to a different music app, the default one works just fine except for this issue
Do any of you have this issue? It's not every track, just a select few
Thanks

[Q] Galaxy Note 2 sound/headphones issue

Loving my Galaxy Note 2, but I do have a few minor niggles regarding the stock Music Player that I'm hoping someone may be able to help with. I'm on stock firmware btw.
#1 Headphone play button often does not respond if left in pause mode for over a few minutes.
Allow me to explain - I'm at my desk at work listening to music with the stock music program. I get a phone call on my work phone so I click the headset button to pause the music. I finish my call and press the headset button to resume music. No response. Sometimes if I click once, twice or three times more it will start playing again. It's like the phone enters a sleep mode that won't respond straight away.
#2 Music EQ gets lost when something else happens on the phone.
For example, if I unplug my headphones to go for a walk to another part of the office. I return moments later, plug my headphones back in but the EQ is all messed up. Almost sounds like you’re in a tunnel. If I click the EQ button it immediately reverts to the correct EQ setting. This can also be simulated on demand by having music playing, swipe your hand over the screen to take a screenshot (music fades out, there is a camera click sound), then when the music fades back in it has gone into that tunnel EQ sound. Again, clicking the EQ button sorts the issue out.
I have considered moving to a different music program instead. I've tried Google Music (which has it's own bugs like album art disappearing), Winamp etc but for some reason the stock player's EQ settings (custom extended with Bass on 2, and Clarity on 1) make my Sony headphones respond far better than the EQ's in the other programs. And you can put a spot of reverb on the music as well which sounds ace.
No one else has these problems? Does no one use the Note 2 for music listening?
Note 2
g00nerz said:
No one else has these problems? Does no one use the Note 2 for music listening?
Click to expand...
Click to collapse
I have had some issues with my Note 2 also. Coming from Htc One XL with beats audio which some people don't like, however I did. Whenever I plug my headphones in the sound quality is just not as good but compared to HTC output sound is so much better.
Ive tried Original settings with phone plus added beats mods, but neither are producing same I quality I had with HTC phone, which is a pain as I do listen to music regularly on my phone. Not sure if makes big difference but thought I'd better mention I'm using in ear phones not headphones.
similar issue here.. sometimes the headset next/pause button works.. sometimes it doenst.. looks like once the phone sleeps it doesnt want to respond .. but response if i wake up ,, which is just stupid.

My headset remote buttons are no longer working

Nothing happens when I press the play/pause button, or the skip to next track, or the skip to previous track button. I tried this with Winamp playing in the foreground. I'm not sure if this is possible with Winamp. So I also tried it with MortPlayer Music which is what I have used previously and I know it supports this feature. But still nothing. Usually Mort will start playing as soon as I press the play button on the remote, even when it's not in the foreground or not even launched. But now... just silence.
I have SuperNova ROM with Data2SD and Android 2.3.3. I have S-OFF, root, and stock HBOOT.
Is there some service or process missing? Or not running in the background? What else could it be?
Just for clarification, the headset is working, I mean I can hear the music, it's just that there is no way to use the buttons to control it (except through the app).
Edit:
Also, is there something like a menu option or control panel, some means of controlling which app gets to use the headset buttons? Or a way of setting which app is the default music player? Or which one is the default browser for instance? Is this possible in Android? Some centralized place where you can set all of these things, a little bit like Windows style?
not tried it myself, but does this app work? it's a trial, so you can see if it works, and have to pay later. or might be other apps which are free and work, have a browse
(as an aside some roms allow long pressing of volume buttons to skip tracks, but i believe this has to be the stock music app, and probably has to be on the system partition)
Jack is the culprit!
I have found the culprit. It's my headset jack! You can check out the picture below.
I think some leads have broken inside the sleeve at the jack. That's why it bulges out like that, you can see that it's a little thick at that point. If I press and hold the cable at this point the remote control buttons work again, more or less, it glitches sometimes. If I let go it stops working, or it works sometimes if I move the cable around like when having the phone in a pocket.
For the record, this is the original HTC headset, I think it's RC-E160. The earbuds are still working though. So it's pretty much just a headphone right now. I haven't used it very much because, almost nothing at all, because of the poor sound quality. I started using it only like three months ago as as a temporary replacement when my Sony got broken. Now these are broken too. My Sony lasted much longer.
I still wonder how you can control which app gets priority and things like that, when you have like two or three different apps that respond to headset buttons. Is there no option in Android from where you can control this? Is your only option to uninstall the apps you don't want to be interfering? This doesn't seem well thought through.

Audio playback stopping/muting?

I'm having issues with the playback on my N5X when using headphones w/ remote. Bluetooth seems to work without issue.
The problem is, randomly, and usually within a minute of starting audio and putting the screen to sleep, audio playback will stop. Once I unlock the phone, it looks as if the OS still thinks audio is playing. If I toggle the play/pause button, I can get it to restart audio, but it does not pick up at the point where I heard the audio stop -- as if it continued playing while "muted". This occurs in at least 2 separate apps, which is why i'm thinking it's either an Android bug or possible a HW issue.
Anyone seen this?
Well I guess that answers my question...
tjkrz said:
Well I guess that answers my question...
Click to expand...
Click to collapse
I've had a problem playing audio using Podcast Addict over bluetooth, but it's not similar to what you're describing. In my case, playback just pauses randomly for a second or two, then continues. This can happen after 1 minute of playback, or 20 minutes. I'm assuming at this point that my problem is with the app, android 6.0 is still very new and some apps may have problems (like camera apps flipping everything upside-down).
Exactly the same issues with my Nexus 5X... Deezer and Podcast Addict. Music starts but as soon as the display is turned off, approx. one minute later the sound stopps but when I turn the phone on again the player looks like still playing... Very annoying... Have you changed someting like the "lock when power button is pushed" option ore anything which is connected to the display?
Same here with Spotify... I find that I have to unplug and replug the headphones, hit pause, then play again. :/ Have you tried disabling Doze for your music player? It may have something to do with that, but I haven't experimented with it yet.
tjkrz said:
I'm having issues with the playback on my N5X when using headphones w/ remote. Bluetooth seems to work without issue.
The problem is, randomly, and usually within a minute of starting audio and putting the screen to sleep, audio playback will stop. Once I unlock the phone, it looks as if the OS still thinks audio is playing. If I toggle the play/pause button, I can get it to restart audio, but it does not pick up at the point where I heard the audio stop -- as if it continued playing while "muted". This occurs in at least 2 separate apps, which is why i'm thinking it's either an Android bug or possible a HW issue.
Anyone seen this?
Click to expand...
Click to collapse
Yes I Had this problem. Mine did the exact same thing as yours. I rebooted the phone and it seemed to fix the problem. I can't tell if I would have had the problem again because I sent my phone back the next day for a replacement. My WiFi was terribly slow so they are sending me a new 5X.
I'm having the same problem when I use Google Music. I don't even have to turn the screen off. Did you have any luck figuring the problem out?
jurey said:
Exactly the same issues with my Nexus 5X... Deezer and Podcast Addict. Music starts but as soon as the display is turned off, approx. one minute later the sound stopps but when I turn the phone on again the player looks like still playing... Very annoying... Have you changed someting like the "lock when power button is pushed" option ore anything which is connected to the display?
Click to expand...
Click to collapse
Yes, I did deselect "Power button instantly locks". I'll try putting it back to the default to see what happens. I know this has nothing to do with the "Smart Lock" state, because it happens even when I'm away from home.
Otherwise, I've found nothing that solves the issue. It's very annoying. The good thing is it probably only happens 10% of the time when I turn off the display with audio playing.
Yeah it's happening every single time I play music. Driving me crazy
Having the same problem. Seems to only happen when I'm doing something that would trigger the motion sensors. So when walking, all audio gets muted within a few seconds of me starting to walk, then stays muted. However, if I pause the audio, after 10 seconds I hear a pop (like the sound of a speaker turning off or something similar) and audio is available again. Exact same thing happens when I'm biking. If I'm stopped, music will continue until I start biking again, pause music, ten seconds later pop, resume. Everything is fine until I stop again, then repeat.
This isn't a problem when I take the subway, or a bus.
It's not just music that's muted though, all notification noises and alarms are also muted. The phone thinks the volumes are all where they're set, but won't play anything either over headphones, bluetooth or the speaker.
A reboot has not fixed my issue. System logs haven't revealed anything. Since this doesn't seem to be a super widespread problem, I'll be RMA'ing this one and hoping it doesn't happen on my next.
I'm not the only one
I have similar issues with mine, using podcast addict and YouTube with either wired headphones or wired aux jack.
What I find weird is that I am able to continue watching the video but without sound. I am unable to reliably replicate the problem but it always happens very quickly in the car using the wird aux input.
Sometimes the headphones will be fine for a long time while I'm sitting still and other times it will seem to stop even if I have no motion happening or have not touch the headphones.
Would be interested in trouble shooting this please advise.
Putting my phone away without turning off the screen seems to make this happen less. However, since this doesn't seem to be a super widespread problem, I've RMA'd my device. Not interested in starting out with a broken handset.
Been happening to me too - think since the MDB08L update. I just turned off Google Now 'Always On' and my podcast is playing fine (so far, lol). Not ideal because I do use OK Google, but continuous audio playback is way more important to me. Hopefully it'll be fixed soon. How can we report issues like this to Google?
Interesting. I use Nova Launcher and switched off Google Now 'Always On' in the phone settings, but left it enabled in Nova Settings 'Gestures and Inputs'. I can still say 'OK Google' on any screen and so far the audio is playing without stopping every minute or so.
Getting this too. Was out running earlier with headphones in, stopped playing randomly five or six times but found skipping track made it work again. At home, had it on loud speaker, got 5 seconds in but it froze, skipped track and got 3 seconds, skipped again and just got 1 second. Gave up after that..
But it works fine when connected to a bluetooth speaker or my car!
scgf said:
Interesting. I use Nova Launcher and switched off Google Now 'Always On' in the phone settings, but left it enabled in Nova Settings 'Gestures and Inputs'. I can still say 'OK Google' on any screen and so far the audio is playing without stopping every minute or so.
Click to expand...
Click to collapse
I tried this - switched off the "Always On" option. Went for a 40 min run tonight with music on through headphones and it didn't stop playing once.
Even now, got the phone playing through loudspeaker and it's having no problems!
Exact same issue here .
Audio playback stops but device still thinks its playing ie speaker icon on top bar. Sometimes stopping app and restarting helps other times no joy. I have also heard the short pop sound when it stops.
So far has happened in Youtube, google music and in some games. Also intermittent loss of text alert tones too.
Only sure fire way to reset is to restart phone.
I shall give the switching google now always on off trick see if this helps and report back (never use it anyway but still it shouldn't prevent audio)
Try a reboot
droidXish said:
I have similar issues with mine, using podcast addict and YouTube with either wired headphones or wired aux jack.
What I find weird is that I am able to continue watching the video but without sound. I am unable to reliably replicate the problem but it always happens very quickly in the car using the wird aux input.
Sometimes the headphones will be fine for a long time while I'm sitting still and other times it will seem to stop even if I have no motion happening or have not touch the headphones.
Would be interested in trouble shooting this please advise.
Click to expand...
Click to collapse
I did more searching online and found enough other people are having a similar to think that there's something going on with the software. One post on a nexus 5 X subreddit had talked to Google support and went through a process of a safe mode boot as well as a reboot. I have not tried a safe mode boot but a reboot has resulted in the best playback experience I have had since owning this phone. No interruptions in audio for the last several hours . I'm on Verizon and have not received any updates as far as I'm aware. I am hoping that this will last.
My phone updated yesterday... I'm not sure but I haven't run into this problem yet with the new update. It has only happen 3-4 times before the update but we'll see
Tank87 said:
My phone updated yesterday... I'm not sure but I haven't run into this problem yet with the new update. It has only happen 3-4 times before the update but we'll see
Click to expand...
Click to collapse
After updating yesterday, I had it occur again this morning with video playback and the audio muting. So wouldn't be too hopeful, sadly...

Audio randomly stops working

So not sure what exactly is the cause but one thing that sometimes will cause all audio to stop working is Google play music. Sometimes when I start playing music (device speakers, not Bluetooth or casted), the audio will stop working in a few seconds as if all volumes have been turned down but they're not. Music playback is still going. Verified that when this happens no other audio works as well.
In some cases the volume slider does nothing when adjusting (slider can be moved but no change in actual volume output level) and playback is still going and then audio is lost.
Playback control buttons in play music become unresponsive and eventual play music not responding message comes up. Closing app doesn't fix and still no audio in other apps or system. Restarting phone doesn't help either really. Only workaround I have found is to cast to Google home, play for a few seconds on there (which does work) and then disconnect and audio on device is functional again. Sometimes cast workaround works without reboot, otherwise the reboot is necessary.
Anyone dealing with this too? Things I should look into for suspect causes? Any help greatly appreciated.
Edit: now when audio stops on device, things become a bit more unresponsive throughout device and eventually the device restarts on own without the play music not responding message. Power off and restart options via power menu are unresponsive at this time too.
jasonftfw said:
So not sure what exactly is the cause but one thing that sometimes will cause all audio to stop working is Google play music. Sometimes when I start playing music (device speakers, not Bluetooth or casted), the audio will stop working in a few seconds as if all volumes have been turned down but they're not. Music playback is still going. Verified that when this happens no other audio works as well.
In some cases the volume slider does nothing when adjusting (slider can be moved but no change in actual volume output level) and playback is still going and then audio is lost.
Playback control buttons in play music become unresponsive and eventual play music not responding message comes up. Closing app doesn't fix and still no audio in other apps or system. Restarting phone doesn't help either really. Only workaround I have found is to cast to Google home, play for a few seconds on there (which does work) and then disconnect and audio on device is functional again. Sometimes cast workaround works without reboot, otherwise the reboot is necessary.
Anyone dealing with this too? Things I should look into for suspect causes? Any help greatly appreciated.
Edit: now when audio stops on device, things become a bit more unresponsive throughout device and eventually the device restarts on own without the play music not responding message. Power off and restart options via power menu are unresponsive at this time too.
Click to expand...
Click to collapse
Hi Jason, I have the same issue. When I play music, the upper speaker stops emmiting audio and the lower one suddenly lowers its volume (but the audio is at full volume in the UI). the problem is that is random and also affect the phone app. so if this happen and someone call me I cant hear it.
do you resolve it?
let me know,
thanks
fadudba said:
Hi Jason, I have the same issue. When I play music, the upper speaker stops emmiting audio and the lower one suddenly lowers its volume (but the audio is at full volume in the UI). the problem is that is random and also affect the phone app. so if this happen and someone call me I cant hear it.
do you resolve it?
let me know,
thanks
Click to expand...
Click to collapse
I tested in safe mode and verified it was not a hardware fault. I suspected it was something that happened when I was using substratum and applied a theme to Google play music. Factory reset was my only way to resolve.
Same issue here with my Pixel 2. I notice this behaviour after using a Bluetooth speaker, and disconnect from it. Sometime i lost Speaker and Microphone access to the phone. If i connect back to a bluetooth device, audio/mic in the bluetooth device work's fine.
I i reboot the phone, i regain access to speaker and MIC... until the next time i use a bluetooth speaker. I didn't notice this behaviour until last week. I have this pixel 2 phone for 2 month now.

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