My tablet updated and now I can't get it to do anything... - Galaxy Tab S Q&A, Help & Troubleshooting

My Galaxy Tab S prompted me for an update last night. I was at 5.0.2, so I'm not certain what I was getting upgraded to but it was about a 190MB download. The download went fine and the install seemed to go OK. However, at the end of the update install, the tablet rebooted, and that's when everything screwed up. It went through a normal reboot sequence but, when it started to come up like it was going to take me to the home screen, I got hundreds of error windows popping up one on top of the other. They all said "Unfortunately, this has stopped." or that has stopped, basically running through pretty much every default pre-installed and me-installed app on my tablet. And they kept appearing faster than I could press OK. I have just a black screen with these white error boxes. I'm never able to get to the home screen at all. I've rebooted. I've completely powered down and waited for several minutes before booting. Nothing seems to help. I keep getting a normal boot sequence, right up until the point that it would relinquish control to me, and then these same hundreds of error boxes and no home screen or any sort of control over my tablet. I have no idea what to do.
Has anyone ever heard of any behavior like this or know what I should do?
Thanks.

try to enter the recovery mode by pressing home+vol up+power button. and reset your device
or you can download your full firmware and flash it using odin.

edan1979 said:
try to enter the recovery mode by pressing home+vol up+power button. and reset your device
or you can download your full firmware and flash it using odin.
Click to expand...
Click to collapse
Just got up for the day and saw your response. I'm on nights right now, sorry.
Thank you very much for your reply. I was able to get into recovery mode. Just to clarify, when you say "reset", are you saying a reboot (the first option) or wipe data/factory reset (the fourth option)?
EDIT:
You can disregard. I went ahead and rebooted, and that did what I figured; pretty much nothing. Basically just rebooted, got out of recovery mode, and booted right back into the state that it was in before, which was screwed up. Factory resetting now.
Thanks.

OK, system wiped OK and it's restoring from a Google Backup right now. So, I guess we'll see how it goes the next time I try to update. I have the Wi-Fi version, just standard SM-T800. Isn't Marshmallow available as an update now? I'll see how things go I guess and see what updates are available.
Gotta remember recovery mode, for when all seems darkest!
Thanks again for your help.

OK, so, my tablet is back up and running, but that update won't install. It isn't causing the same problems as before, but it still won't install. I'm at 5.02 and the update is 190MB. It downloads and it starts to install after I accept the EULA. The screen goes black, the little Samsung logo pops up, then the little Android guy comes up and it says installing update 0%, waits for about two seconds, then the little Android guys is on his side with his cover plate up and it says error, then reboots. I can still use my tablet, I just can't install this update, whatever it is. I'm pretty sure it isn't the Marshmallow update, because I'd heard that was up over 1GB. Still, if I can't get this update, whatever it is, I doubt I'll ever be able to get the Marshmallow update.
Now I'm happy I have my tablet back, but frustrated because it won't update.

definitely it already has MM update. you could go to Odin way. Update it manually. can download the firmware here.
http://updato.com/firmware-archive-select-model?q=T800&order=date&dir=desc&exact=1

edan1979 said:
definitely it already has MM update. you could go to Odin way. Update it manually. can download the firmware here.
http://updato.com/firmware-archive-select-model?q=T800&order=date&dir=desc&exact=1
Click to expand...
Click to collapse
Yeah, I was thinking the same thing. It doesn't seem too hard. I'm reading up on it now. I'll download everything I need and possibly try it this weekend. I intentionally haven't reinstalled a lot on my tablet yet, thinking I was going to go that route.
Hopefully, that will take care of my issues.
Thanks again for the advice.

Well, updating with Odin went off without a hitch. After it had updated, I performed a factory reset, just to be safe, and reinstalled everything. It's running great now and I sitting pretty with 6.0.1.
Thanks again for your help.

Related

Stuck on Google Screen - Restore Didn't Work

Good Morning All -
A few days ago, I dualbooted my N7 with Ubuntu. The installation went fine and the tablet was working with no issues over the last several days. Last night, I was using the tablet and set it down. I went to pick it up (roughly 5 minutes later) and the touch screen was unresponsive. I was at the lock screen but couldn't get it to unlock. I pushed the wrong key-combo first and the device took a screen shot.
I was able to reboot into fastboot and attempted to go to recovery. The device would just hang at the Google logo. I pushed a factory firmware update from my Ubuntu system and attempted to reset -- no joy. This morning, I used Nexus Root Toolkit from my Windows 8 machine to see if I could get it up. Root Tool kit worked fine, pushed the images over again and restarted but it continues to hang at the Google logo.
Looking for any other advice folks may have on getting the device to boot.
EDIT: I can get to the bootloader fine and the computer recognizes it.
Thanks!
Alright... I just attempted using NRT and flashing 4.4.2 instead of 4.4.3 to see if it would run through. No joy, again. Remains on the Google screen.
xbi0s said:
Alright... I just attempted using NRT and flashing 4.4.2 instead of 4.4.3 to see if it would run through. No joy, again. Remains on the Google screen.
Click to expand...
Click to collapse
Im having the same problem with an unlocked unit. I would bet if you tried to do a factory reset in the android recovery menu it would give you a huge error all having to do with cache.
antonio824 said:
Im having the same problem with an unlocked unit. I would bet if you tried to do a factory reset in the android recovery menu it would give you a huge error all having to do with cache.
Click to expand...
Click to collapse
I'm unable to get into the restore menu. Hangs at the Google logo when attempting to get there.
I've tried about any solution I could find... Bumping one last time before I torch the unit :\
Nothing can be done. Its something inside. If its the 2013 model, call and get it rma'd. Sorry man.
Sent from my LG-LS970 using XDA Premium HD app
Resurrecting this thread to keep a work log.
I made have made some progress but hitting another roadblock. I've been holed up at home due to an auto accident so I started tinkering with the N7 2013 again.
Using the Nexus Root Toolkit, I am able to launch "Boot Temporary - Custom Recovery" from the advanced options. The problem I now run into is TWRP's touchscreen will not work. I attempted to do volume up/down to see if I could select but it wouldn't. The software is not frozen as I can see the temperature changing.
Anyone have any thoughts or information on how to boot another custom recovery that uses button inputs? I appreciate any input.
Updates:
1. I was able to push TWRP via "fastboot flash recovery." It went to the Google Logo then loaded TeamWin screen. I started to see errors when the program launched. "Unable to mount..." multiple times then the device rebooted. Device stuck on the Google screen.
2. Shut the device down, booted back into Fastboot. Selected Recovery and it began loading again. This time, the app launched and worked. Touchscreen does not work but the CPU temp is fluctuating and minutes tick up.
Update 4:49PM Central:
1. I am able to install and boot into TWRP 2.8.0.1 through TWRP 2.7.1.1. Those versions load but of course touch screen does not work.
2. I have been unable to get CWM to load... It installs fine but I cannot boot into.
3. The factory recovery images also do not load.

Stuck Searching for updates after restore

So, after being rooted for a bit, i decided to do some things that ultimately messed up my phone a bit. so instead of trying the numerous fixes for the problem, i decided to do a factory restore. it goes off fine, and brings me to the setup. i connect to my wifi and now its searching for updates. i figured it would take a bit so i went off and did some other things while the phone was on my desk. now about an hour and a half later its still checking for updates. my only options is to go back, which yields no other options, or to skip, but the skip is greyed out and i cant press it. so im stuck in the software update screen while it forever checks for updates and i cant get out of it. Ive restarted a few times and also shut it off for a bit, but still its stuck on this screen.
sperks117 said:
So, after being rooted for a bit, i decided to do some things that ultimately messed up my phone a bit. so instead of trying the numerous fixes for the problem, i decided to do a factory restore. it goes off fine, and brings me to the setup. i connect to my wifi and now its searching for updates. i figured it would take a bit so i went off and did some other things while the phone was on my desk. now about an hour and a half later its still checking for updates. my only options is to go back, which yields no other options, or to skip, but the skip is greyed out and i cant press it. so im stuck in the software update screen while it forever checks for updates and i cant get out of it. Ive restarted a few times and also shut it off for a bit, but still its stuck on this screen.
Click to expand...
Click to collapse
*UPDATE* Still cant do anything... ive booted into recovery and factory reset, cleared cache, and all that and still nothing... i cant get to the home screen or any other screen other than the one that says "checking for updates". if i dont turn wifi on and then continue, all it says is "Just a sec..." and stays on that forever. If anyone has any suggestions please leave them here i dont have a backup phone and need this fixed asap thank you.
I reflashed root file but I'm not sure if factory wipe has taken the file off your internal sdcard but yeah, i just reflashed the system file. Best of skills
Sent from my VS986 using Tapatalk

This doesnt quite seem like a boot loop... Help?

So my phone has been perfect for over a year. Within the first month of owning it I rooted, installed TWRP, and jumped on CM13. Been updating nightlies all year long once every week or so and enjoying the phone. Its really been perfect. Tonight after work I jump in my car, throw it on my car charger, and drive home. When I get home I notice for some reason I have no cell service (Emergency Call Only) so I reboot. That was the end. The reboot got stuck on the CM boot screen flashing the circle out around the CM face over and over and over. So, I pop the battery, try again, same thing.
Well, being that I have rooted and flashed for years now I figured Id wipe dalvik and cache. Tried that, same thing. Did a full wipe and reinstalled the nightly from my SD card. This time I thought I made progress as it set up all the apps. Then it just hangs on "starting apps" and then it sits there forever. Never boots. Doesnt loop or restart or anything, just says its starting apps.
So, jump on here and find the bootloop issue. My serial is 505x so I was wondering if maybe thats my issue. Decide to download the all in one flash zip from here...
http://forum.xda-developers.com/tmobile-g4/development/stock-h811-20i-images-kdz-flashable-t3308227
and I flash that. Stock rom works without any issue. Fired it up, logged in, no problems. Huh. Do a restart and even though I flashed that file it still shows bootloader unlocked as the LG logo comes up, and boots into TWRP as normal as well. Figured well I flashed a stock rom, lets give CM13 a try again. I download a fresh nightly through my pc and transfer it over via usb so I know its good. Full wipe, flash, reboot, hangs at "starting apps" again.
Now I am lost. The stock rom sucks and my love for this phone is based around what it is with CM installed. Am I missing something here? I really want to get back to CyanogenMod and away from the clunky slow stock rom.
Any input is greatly appreciated. Thank you all.
EDIT: Well went through the Android setup steps after flashing the stock rom so I would have a phone until this was all figured out. Turned out its not working. After setup I am not getting "Process System Isn't Reponding: wait or close" No matter what I do the phone is so slow or laggy I cant use it. Its trying to download my apps and restore my phone from my Google account but it just hangs up. No idea what to do at this point. Is my kernel messed up? Its a totally clean flash. What the heck. 3am, I give up, hopefully someone has insight in the morning. Thank you all.
ride1226 said:
So my phone has been perfect for over a year. Within the first month of owning it I rooted, installed TWRP, and jumped on CM13. Been updating nightlies all year long once every week or so and enjoying the phone. Its really been perfect. Tonight after work I jump in my car, throw it on my car charger, and drive home. When I get home I notice for some reason I have no cell service (Emergency Call Only) so I reboot. That was the end. The reboot got stuck on the CM boot screen flashing the circle out around the CM face over and over and over. So, I pop the battery, try again, same thing.
Well, being that I have rooted and flashed for years now I figured Id wipe dalvik and cache. Tried that, same thing. Did a full wipe and reinstalled the nightly from my SD card. This time I thought I made progress as it set up all the apps. Then it just hangs on "starting apps" and then it sits there forever. Never boots. Doesnt loop or restart or anything, just says its starting apps.
So, jump on here and find the bootloop issue. My serial is 505x so I was wondering if maybe thats my issue. Decide to download the all in one flash zip from here...
http://forum.xda-developers.com/tmobile-g4/development/stock-h811-20i-images-kdz-flashable-t3308227
and I flash that. Stock rom works without any issue. Fired it up, logged in, no problems. Huh. Do a restart and even though I flashed that file it still shows bootloader unlocked as the LG logo comes up, and boots into TWRP as normal as well. Figured well I flashed a stock rom, lets give CM13 a try again. I download a fresh nightly through my pc and transfer it over via usb so I know its good. Full wipe, flash, reboot, hangs at "starting apps" again.
Now I am lost. The stock rom sucks and my love for this phone is based around what it is with CM installed. Am I missing something here? I really want to get back to CyanogenMod and away from the clunky slow stock rom.
Any input is greatly appreciated. Thank you all.
EDIT: Well went through the Android setup steps after flashing the stock rom so I would have a phone until this was all figured out. Turned out its not working. After setup I am not getting "Process System Isn't Reponding: wait or close" No matter what I do the phone is so slow or laggy I cant use it. Its trying to download my apps and restore my phone from my Google account but it just hangs up. No idea what to do at this point. Is my kernel messed up? Its a totally clean flash. What the heck. 3am, I give up, hopefully someone has insight in the morning. Thank you all.
Click to expand...
Click to collapse
You really have to investigate by adb. Look into the dmesg output and logcat as well. Maybe your sdcard is corrupt or 100 other issues are possible as well. What device do you own? H811? unlocked?
.
I have rooted my lg g4 h811 and am trying to flash cm 14, after flashing it through twrp, my phone stuck in bootloop. i try o put it in recovery but it only gives me factory reset option which i did several times but still stuck on bootloop. what should i do?
kunate said:
I have rooted my lg g4 h811 and am trying to flash cm 14, after flashing it through twrp, my phone stuck in bootloop. i try o put it in recovery but it only gives me factory reset option which i did several times but still stuck on bootloop. what should i do?
Click to expand...
Click to collapse
There are several users reporting that the latest cm version bootloop the best option is to start in download mode and Flash with LGUP Stock ROM.
You could also try to boot into Download Mode and then flash the latest twrp and then Boot into Factory Reset Mode again

Samsung Galaxy Tab S stuck in bootloop after flashing official ROM and factory reset.

After recovering from a previous bootloop issue with my Tab S, I'm in the same situation after flashing the official Samsung stock ROM for KitKat 4.4.2 via Odin.
When the ROM was first flashed, the tablet began working as per normal with the exception of it taking 10+ minutes to fully reboot and the device somehow restarting itself and loading the display within a second. However, after a few days, I kept receiving pop-up windows on the tablet stating that different applications (most of them I didn't have opened or running in the background at the time) weren't responding. A couple of days after that, more of said pop-up windows kept appearing on the screen, sometimes freezing the whole device until a push notification appeared in the background or the device force-rebooted itself.
I flashed the ROM again once or twice and cleared the cache partition to see if that made any difference, which it unfortunately didn't. I also removed the microSD card and SIM card, force-rebooting the device without them, and then with them when that test failed.
Now, for roughly about a week, the tablet has been stuck in a bootloop (the splash screen animation) where I have left it to drain the battery, leave it for about a day or so, and recharged it to 100%. So far there hasn't been any success.
Today I finally factory reset it to see if that may help, and the only thing that has changed is that the sound of the device rebooting is now playing when it does transition to the loading screen, which I had turned off previously when the tablet was still working.
Is there anything else that I may have missed that could help it work again? It's not rooted (and I would very much prefer to keep it that way) and has not had a custom ROM installed or flashed onto it. It can still enter Download Mode and Recovery Mode, but other than that and being about to use the Power-Volume Down technique, there's not much else I can do with it so far.
AussieMouse said:
After recovering from a previous bootloop issue with my Tab S, I'm in the same situation after flashing the official Samsung stock ROM for KitKat 4.4.2 via Odin.
When the ROM was first flashed, the tablet began working as per normal with the exception of it taking 10+ minutes to fully reboot and the device somehow restarting itself and loading the display within a second. However, after a few days, I kept receiving pop-up windows on the tablet stating that different applications (most of them I didn't have opened or running in the background at the time) weren't responding. A couple of days after that, more of said pop-up windows kept appearing on the screen, sometimes freezing the whole device until a push notification appeared in the background or the device force-rebooted itself.
I flashed the ROM again once or twice and cleared the cache partition to see if that made any difference, which it unfortunately didn't. I also removed the microSD card and SIM card, force-rebooting the device without them, and then with them when that test failed.
Now, for roughly about a week, the tablet has been stuck in a bootloop (the splash screen animation) where I have left it to drain the battery, leave it for about a day or so, and recharged it to 100%. So far there hasn't been any success.
Today I finally factory reset it to see if that may help, and the only thing that has changed is that the sound of the device rebooting is now playing when it does transition to the loading screen, which I had turned off previously when the tablet was still working.
Is there anything else that I may have missed that could help it work again? It's not rooted (and I would very much prefer to keep it that way) and has not had a custom ROM installed or flashed onto it. It can still enter Download Mode and Recovery Mode, but other than that and being about to use the Power-Volume Down technique, there's not much else I can do with it so far.
Click to expand...
Click to collapse
Factory reset, install stock firmware, wait ten minutes and you should be good.
But why kitkat? MM is available and working well.
ashyx said:
Factory reset, install stock firmware, wait ten minutes and you should be good.
But why kitkat? MM is available and working well.
Click to expand...
Click to collapse
It worked! Thank you so very much!
And I'm not a huge fan of updating my Android devices due to past experiences, but if this happens again, I might just update it to Marshmallow.
ashyx said:
Factory reset, install stock firmware, wait ten minutes and you should be good.
But why kitkat? MM is available and working well.
Click to expand...
Click to collapse
@ashyx
i love you man...this worked for me too...thank you...now i need to reinstall TWRP again and see what's cooking......
I had this problem recently too, with the added complexity that the "Factory Reset" option in recovery wasn't working -- it would say something like "MDM does not allow factory reset" and then just reboot.
Fixed it by directly flashing TWRP with heimdall, then booting into the new TWRP recovery, performing a factory reset, and then rebooting the OS. This time it got pass the bootloop.
i flashed new twrp for T700 it's bootloop cannot enter the twrp menu keep bootlooping ...what's the solution for this?please help
Help ME!
What are "stock firmware" and "MM"? and where to get it?
I've replaced the power button thinking it was a hardware issue but now I'm not sure. I've also installed a few different stock roms but still have the same problem. Does anyone have any insight as to what could be going wrong and what I can try to get it fixed? Thanks for any help you can give. The device is a Samsung SM T-800

Galaxy A50 Stuck on Boot

here's what happened, the phone started freezing and restarting every 5 mins, I uninstalled some apps thinking that's what's causing it, I used it for around 10 minutes and it was fine, installed the latest security patch update, restarted and everything looked fine.
plugged it in, saw it had restarted again and it was stuck on the Samsung Galaxy A50 secured by Knox screen,
rn: I can't enter recovery mode, (the phone won't shut down and releasing the volume down and holding volume up thing doesn't work)
I can only enter download mode, Connected to Odin, flashed the latest firmware and it passed successfully, but still it gets stuck and won't boot.
any ideas?:crying:
anyone?
SallyTheDevil said:
anyone?
Click to expand...
Click to collapse
What firmware you.flashed??Stock firmware??Stuck at samsung screen?
muhamet said:
What firmware you.flashed??Stock firmware??Stuck at samsung screen?
Click to expand...
Click to collapse
yh I flashed the latest stock firmware,
n it's stuck there, like in th screenshot
SallyTheDevil said:
yh I flashed the latest stock firmware,
n it's stuck there, like in th screenshot
Click to expand...
Click to collapse
Force restart,press volume up and power button same time
muhamet said:
Force restart,press volume up and power button same time
Click to expand...
Click to collapse
Volume up and power doesn't do anything
Volume down + power restarts the phone but it comes to the same samsung black screen
Are you sure you flashed correct firmware? Tried to factory reset in recovery? Full Wipe and then flash the firmware?
You can also try 'adb logcat' to see what the error is if adb is available..
k3lcior said:
Are you sure you flashed correct firmware? Tried to factory reset in recovery? Full Wipe and then flash the firmware?
You can also try 'adb logcat' to see what the error is if adb is available..
Click to expand...
Click to collapse
I can't enter recovery mode
Volume down + power restarts but I did try to go to recovery by releasing volume down and pushing volume up the second screen goes black but it's not working
I can only enter download mode when it's connected to pc with odin running
Could it be a hard drive problem?
And I'm pretty sure i got the right firmware
Tbh not sure i got my A50 just recently, didn't even flash anything yet. Is you phone detected when you type "adb devices" in windows cmd?

			
				
k3lcior said:
Tbh not sure i got my A50 just recently, didn't even flash anything yet. Is you phone detected when you type "adb devices" in windows cmd?
Click to expand...
Click to collapse
tried it, it doesn't recognize the phone.
is there anyway to figure out if it's a hardware issue?
cuz I've heard it's a somewhat common problem in the A50 for the hard drive/storage to go corrupt.
SallyTheDevil said:
is there anyway to figure out if it's a hardware issue?
cuz I've heard it's a somewhat common problem in the A50 for the hard drive/storage to go corrupt.
Click to expand...
Click to collapse
Connect the phone to pc,press same time volume up and down.You will boot on download mode.Then flash firmware
SallyTheDevil said:
here's what happened, the phone started freezing and restarting every 5 mins, I uninstalled some apps thinking that's what's causing it, I used it for around 10 minutes and it was fine, installed the latest security patch update, restarted and everything looked fine.
plugged it in, saw it had restarted again and it was stuck on the Samsung Galaxy A50 secured by Knox screen,
rn: I can't enter recovery mode, (the phone won't shut down and releasing the volume down and holding volume up thing doesn't work)
I can only enter download mode, Connected to Odin, flashed the latest firmware and it passed successfully, but still it gets stuck and won't boot.
any ideas?:crying:
Click to expand...
Click to collapse
I am having a very similar problem to yours, so I will follow this thread. I was using my phone two days ago and it simply turned itself off and since then I am stuck in the logo screen. When the phone is loading I have no indication whatsoever of the battery percentage at all. I still can access option and factory reset and wipe cache (unlike you, apparently - but it does nothing for me). This simply does not help. I end up back at the logo Samsung Galaxy A50 screen. I have downloaded two different firmware... android 9 and 10 from Samsung mobile, and have used Odin to flash it. The process goes through ok and without errors. I get the pass message and the message that the phone is being updated. Then it is time for the logo screen again and form then on the phone simply does not start. I am lost. Can anyone help?
muhamet said:
Connect the phone to pc,press same time volume up and down.You will boot on download mode.Then flash firmware
Click to expand...
Click to collapse
done that already, it flashes the firmware successfully but still won't boot, it just gets stuck at the same screen.
JulianaO said:
I am having a very similar problem to yours, so I will follow this thread. I was using my phone two days ago and it simply turned itself off and since then I am stuck in the logo screen. When the phone is loading I have no indication whatsoever of the battery percentage at all. I still can access option and factory reset and wipe cache (unlike you, apparently - but it does nothing for me). This simply does not help. I end up back at the logo Samsung Galaxy A50 screen. I have downloaded two different firmware... android 9 and 10 from Samsung mobile, and have used Odin to flash it. The process goes through ok and without errors. I get the pass message and the message that the phone is being updated. Then it is time for the logo screen again and form then on the phone simply does not start. I am lost. Can anyone help?
Click to expand...
Click to collapse
hey there.
apart from the factory reset thing it seems like we have quite the same problem,
at this point I'm afraid it might be hardware thing
SallyTheDevil said:
hey there.
apart from the factory reset thing it seems like we have quite the same problem,
at this point I'm afraid it might be hardware thing
Click to expand...
Click to collapse
You know... I am not really sure. The only different thing I did was to accept to instal a new firmware one or two days prior. I am inclined to think that was it. Anyway... I tried to flash Android 10... Android 9 (both via Odin) and did not work. The support team instructed me to do the hard reset a couple of times ... and wipe cache and nothing. Today I sent my phone to Samsung assistance since it is still under the guarantee because that is what they thought I should do. I'll keep you posted. Hope you can get yours fixed soon.
JulianaO said:
You know... I am not really sure. The only different thing I did was to accept to instal a new firmware one or two days prior. I am inclined to think that was it. Anyway... I tried to flash Android 10... Android 9 (both via Odin) and did not work. The support team instructed me to do the hard reset a couple of times ... and wipe cache and nothing. Today I sent my phone to Samsung assistance since it is still under the guarantee because that is what they thought I should do. I'll keep you posted. Hope you can get yours fixed soon.
Click to expand...
Click to collapse
yh I installed that update too and this happened later the same night.
unfortunately for me all the shops n services are currently shut down because of the Co-Vid situation so i have to wait for now.
thanks for sharing, lemme know what happens.
I've had these same problems before. When flashing with Odin, don't populate the last slot with anything (the HOME_CSC slot). Flash it to the device without auto reboot on, restart the device manually and hold vol up + down to get to blue scrern, then unlock bootloader. Let it restart, then reflash ROM.

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