"Invalid Sim Card" only when overseas - One (M8) Q&A, Help & Troubleshooting

Hello,
I had my M8 replaced under warrenty and received a brand new M8. I am in Australia and use the Telstra network, and they provide network unlocked phones for plan customers, thus this phone isn't network locked.
When I first got it, it kept saying "Invalid Sim Card" on the lock screen for 2 days, and it went away by itself. The tech at the store said at that time they had significant network problems and we're resolved at the same time my phone was playing up. In those 2 days I also replaced the Sim Card and it made no difference.
Flash forward 4 weeks and I went overseas to Germany and the phone worked fine for a few days then again said Invalid Sim Card. No matter how many times I rebooted it I couldn't get it onto the network. Once I returned to Australia it worked fine.
I am now in South Africa and my Australian Telstra Sim Card was working fine but I needed a local number for data, so I purchased a Vodacom sim with data only and it worked straight away. My girlfriend also brought a Vodacom sim for her M10 (same Telstra plan as me) and hers is fine
My sim and phone ran on their networks fine for 12 hours and I wake up this morning and it's now saying "Invalid Sim Card" again. I've tried rebooting it several times with no luck.
Does anyone have any ideas?
I'm not convinced it's the Sim Card tray as it works fine on Australia, only when overseas. I don't know anything about the radio or baseband stuff but it's that related?? What can I check??
I used the IMEI24 website to confirm the phone was unlocked from the carrier, and entering *#*#4636#*#* doesn't show any info as it's not on the network.
Phone is currently unlocked, S-on, TWRP 3.0.2.0, rooted, Marshmallow.
I'm pretty angry as I have an ultra marathon in 2 days, and this phone was to connect my Garmin watch to the internet so my friends and family could track me, and most importantly my girlfriend could find me at the finish.
Any help would be greatly appreciated.
Thanks!

matticas said:
I don't know anything about the radio or baseband stuff but it's that related??
Click to expand...
Click to collapse
I doubt it has anything to do with radio baseband. GSM bands are pretty standard worldwide, and just about any "quad band" (850, 900, 1800, 1900) GSM phone should get you at least voice and EDGE data services. And all M8 versions support those GSM bands. Therefore, any M8 should get you at least GSM service, regardless of the radio baseband installed.
I wonder if the issue is the SIM modules themselves, and the "overseas" issue is a red herring? My thought is, that maybe the overseas SIMs you purchased don't quite fit as well as your local (Australian) SIM. One thing you can try, is put some Scotch tape on the SIM (on the side without the gold contacts) and see if that "fattens" up the SIM enough to make better contact. Be careful not to get tape stuck in SIM slot/tray. I've seen this trick work for some folks with the Invalid SIM error.

Related

Three PAYG SIM not recognised?

Anyone tried this? My Excalibur is SIM unlocked and works with a selection of non-3 SIMs, but using a PAYG SIM from 3 says SIM not found (or words to that effect). But, the 3 PAYG SIM works fine in my Nokia N95. I notice that the SIM pinout is different (3 has only 6, but Vodafone and tmobile have 8). I confess I didn't realise that there were still 2 types on SIM in circulation 'cos I thought that all SIMs would work in all mobiles (assuming they're unlocked and all that) these days? I am I just being naive?
Yeh I believe the 3 SIM is for 3G phones only. Whereas the other carriers' sims work in 2G and 3G phones.
When there are no 3G cells in range a 3 phone is supposed to revert to T-mobile's 2G network however I guess they decided to prevent 2G phones doing this as it could get expensive for them if too many customers are using the out-sourced network perhaps.
Cheers for the reply. I since also tried it in an unlocked N73 (a phone that 3 sell or used to anyway) and that can't see the SIM either. So, I reckon it's time to call 3 and tell them I have a dud!
The think that gets me is that the SIM is a different layout to all those I've seen before, but the SIM-only deal says "if you want to keep your existing phone, get a SIM-onloy deal and provided the phone is unlocked, you're good to go" (or words to that effect). Hmmm... I'm not so sure.
One final question: I've hunted around for SIM specs but all I can find is a Russian site giving the PIN layouts of a couple of SIMs. But, can someone point me to a site that lists what kind of SIM (pin layout) is used with which kinds of phone?
EDIT:
Ahh - I thought I was getting one of these:
http://en.wikipedia.org/wiki/USIM
but I actually got one of these:
http://en.wikipedia.org/wiki/RUIM

Just got an HTC desire from Telus canada, not recognizing Sim card

Hey I just received my HTC desire from Canada. I am trying to get it to work with At&t and it was supposed to be the Telus A8182 version. Right now it is not recognizing my sim card even though the device is supposedly unlocked. Because of this I cant access the APN settings to get it to work on AT&T network. I have noticed on the about phone settings that it says A8181 but the seller has told me that this could be due to the rom for the froyo update. I am new to these boards and android phone so any help would be appreciated. Thank You!!
Same Problem
I just got the Telus Desire as well and have the exact same problem. Here is what I have done so far and what i posted on another forum:
I just got an HTC Desire that was locked to Telus (Canadian Carrier). I have read that numerous people are using it on Rogers network. From the day I got it when I put my rogers sim card in (the right way) it said "No SIM card in phone" so I could not enter an unlock code. Thinking the SIM was defective went to Telus and tried one of their sim cards and it worked fine, then I went to Rogers thinking it was a problematic card. We tried 4 cards and none of them worked. I then went to Bell (another canadian carrier) and tried their sim card. It worked as well but said that the phone was locked. I purchased an unlock code from the internet which worked. Now the Bell sim card works as well becuase the phone is unlocked. I put my Rogers SIM back into it and it still sais "No SIM card in phone". I also tried a SIM from a european company and it did not work as well. This HTC Desire works on the same 3G 850/1900 GSM that Rogers uses.
I got my Telus Desire from Best Buy within the first week of release and unlocked it, works fine with my Fido SIM. Before unlocking it it did say "Network Locked".
Edit: Just checked with a deactivated Rogers SIM. Worked fine, notification bar said:
(No service)
Rogers

Rogers Nokia Lumia 900 on Mobilicity and WIND

Starting this thread to help document the specific findings and phone behaviour along with network quirks.
So we have a base line I am on Mobilicity with their $55 unlimited everything (calls, texts, data) plan which I went for the 50% off promo and it's $27.50 a month. I just picked up the Rogers Nokia Lumia 900 last night (already have the Lumia 710 from Rogers) and was lucky enough to pay for an unlock code and receive it in 35 minutes last night as well.
Other details are that I seem to be picking up CDN Roaming as a network and the other networks diplayed are Bell and Telus (no Rogers showing network). It could be showing CDN Roaming since it a Rogers phone unlocked, but my 710 does show Mobilicity. The 900 is lacking the Nokia Network Setup app and it's no longer downloadable from the Market Place. My 710 did have the app preinstalled.
I was having some significant issues with the phone last night. Not sure if it was me, the phone or the network. I did bring it to work and had a chance to show a co-worker the phone after 5PM. I told him what was going on. He says pop in the SIM and lets' see. Well... I now get CDN Roaming all the time and had to turn on roaming to get it to that state. Bars are anywhere from 2 to 4. Also trying to make an actual call, the bars will disappear and a small "do not enter" symbol is over the greyed out bars, but the call is still connected !! I will check my Mobilicity account to see if the phone is actually roaming, or the phone is just telling me it's roaming but its actually not.
Data does work as I tried basic web surfing on the browser, but it seems quite slow. Not sure if there's any tweaking I can do. So it does work but in a quirky way. I will now continue to fiddle with it to see what I can do for improvements.
Any comments or suggestions, please write them here.....
also I'm adding a pic of the phone label to show the bands that are listed from the factory. Not sure how I can confirm if these frequency bands are correct or not.
okay, definately there is no way of connecting from home location. I either get "no service" or "Emergency Only" displayed on the phone. I also checked on the calls I was able to make earlier today with a co-worker and they were billed as roaming calls. Not looking to promising that this phone will work. Will give it another half hour but the fact that the 4 calls I made today were billed as roaming calls, is putting a damper on things.
Did you end up calling Nokia?
That would be the only real way to find out if Band 4 (1700/2100) is capable of non-LTE connection.
Also, the Nokia Network Setup app only adjusts SMS, voicemail, and data settings. I don't think it would help in this situation.
No... didn't want to call Nokia until I could confirm performance. It's definately not working correctly at home location. My Lumia 710 works perfectly. I wonder if it could be the same issue of connections that the AT&T units have? Seems AT&T and Rogers are giving account holders $100 for the trouble.
I think I am just going to return it unless somone in the forum wants to buy it from me ? I will throw in the unlock for free ! Although it seems it would only work for Bell and Telus.
PaullikesWINMO said:
No... didn't want to call Nokia until I could confirm performance. It's definately not working correctly at home location. My Lumia 710 works perfectly. I wonder if it could be the same issue of connections that the AT&T units have? Seems AT&T and Rogers are giving account holders $100 for the trouble.
I think I am just going to return it unless somone in the forum wants to buy it from me ? I will throw in the unlock for free ! Although it seems it would only work for Bell and Telus.
Click to expand...
Click to collapse
It should work on the sub-operators like Fido, Koodo, etc, too.
despite what the label on the box reads, here is the official Nokia Canada website....
http://www.nokia.com/ca-en/products/phone/lumia900/specifications/
The 1700/2100 are definately LTE.
PaullikesWINMO said:
despite what the label on the box reads, here is the official Nokia Canada website....
http://www.nokia.com/ca-en/products/phone/lumia900/specifications/
The 1700/2100 are definately LTE.
Click to expand...
Click to collapse
I've contacted Nokia via both email and twitter asking if LTE Band 4 is backwards compatible with W-CDMA. We shall see...
Hey bud i just got one too in black. Tried it out on wind mobile. Exact same problem. Luckily Bell/Chatr/Fido work.
I heard about this baseband modification thing. I really like this phone and hope i can get it to work on Wind. I just upgraded from the HD7... well i still use it cause wind wont work on this.
I just got off the phone with Nokia and they told me that the Lumia 900 does indeed support Band 4 with WCDMA.
So either the lady I talked to was wrong, or there is something else going on here.
All I know is it was not working for me.
And trust me I've have plenty of cell phones and smart phones over the years. I suffered enough with a Rogers Samsung Focus on FIDO long enough that iIwasn't putting up with any kind of non-compatibility. So yes the label says one thing and that's why I bought it, but I have to go with the specs listed on the Nokia Canada website this time around.
BTW... sold the phone on Kijiji within 4 hours !
have you try to turn off both 2G(GSM) and LTE, leave only the 3G WCDMA and see if you can manual scan out wind/mobility/tmobile on it?
And also this might be the Micro SIm issue, since offically Mobility and Wind don't have a Micro Sim, and the mini Sim cutting might not work, > just saw another post from t-mobile threadmentioned the Sim card cutter not work s on Lumia 900.
Thinking of this phone too, using N8 with both rogers and Wind works on, so really wish it supports Wind too.
alextheangel said:
have you try to turn off both 2G(GSM) and LTE, leave only the 3G WCDMA and see if you can manual scan out wind/mobility/tmobile on it?
And also this might be the Micro SIm issue, since offically Mobility and Wind don't have a Micro Sim, and the mini Sim cutting might not work, > just saw another post from t-mobile threadmentioned the Sim card cutter not work s on Lumia 900.
Thinking of this phone too, using N8 with both rogers and Wind works on, so really wish it supports Wind too.
Click to expand...
Click to collapse
I sold the phone long ago so can't test anything else. Maybe once Rogers releases the update and if somone want to unlock their phone, I am willing to test with my SIM card. Yes it was a regular sim cut down to microSIM (works in my lumia 710).
This ad seems to suggest the 900 works on Mobilicity !?
http://toronto.kijiji.ca/c-buy-and-...-Mobilicity-Phones-SPECIAL-W0QQAdIdZ372455155
I've send them an email but I doubt they will respond.
Is there anyone out there with an unlocked Rogers Nokia Lumia that has been updated willing to let me test my Mobilicity SIM card ? Or alternatively, I'm willing to pay for an unlock code if I can do some testing with your phone. The unlock code should be $9 or less anyway. If you are in Markham/Richmond Hill area (north of Toronto) and willing to try, let me know.
I don't have Wind/Mobilicity line, but I noticed when I search for available networks on my Lumia 900 (which btw I am using on a TELUS line), neither Wind nor Mobilicity show up as available network. All it shows is Bell, Telus and Rogers.
Mobilicity on unlocked 900 - a work in progress
Hello good folks.
I've been reading XDA for awhile but stayed quiet in the background until I have something good to share.
Quick background: I've mod iphone 2G, 3G, Andriod Galaxy Nexus S, and worked on WP7 and WP 7.5 on the Lumia 800, 900 and HTC HD7. I have active Bell, Rogers and Mobilicity lines for testing.
I went through hell and back to try to get the 900 to work on Mobilicity and still with no success, yet.
Here's the snippet:
I cut my Mobilicity normal SIM chip with razor sharp hair shear to the micro sim chip size. I made sure the SIM chip board marking lined up with another Micro-sim I had;
Popped in the now downsized Mobilicity SIM into the Rogers Lumia 900;
It recognizes it as an active chip and displays the locked phone message;
I went to cellunlocker dot net to purchase the unlock code for $16;
Voila, phone is now unlocked;
Inserted in the mobilicity chip and it doesn't pick up the network automatically;
Tried switching network setting to AUTO\ 4G, reboot then 3G, reboot then Edge... nothing worked. Then tried the same series of testing with Network Selection for each network type;
Punched in dial code to access the field test area ##3282# ;
In 3G WDCMA, it shows "RRCStatus Disconnected" even though it picks up all the other settings in the WCDMA field. Crap!
Went to Mobilicity to get an official Micro-SIM designed for their 710, just in case the cutting affected the chip. No success;
Had them activate their micro sim chip. No success;
I called up Nokia support and they couldn'tr troubleshoot it. They also tried the explanation that if I unlocked the phone that they would not TS it but I said I am working for Mr Ballmer and was doing test case studies with this phone and needed it to work in unlock mode. I also indirecty worked for Rogers too on a different technology, so I could easily contacted who I needed to inside Rogers for the unlock code if need be (I would need a name though).
So the conversation continued and they directed me to go to the Nokia service center in Newmarket Ontario;
Hopped into the car and drove while I still had the official active micro-sim from mobilicity and checking it during the drive to see if it picks up any signal.
Passing north of Toronto into the Aurora area, I noticed the phone automatically picked up the CDN Roaming labelled network! I tried dialing out, failed.
I arrived at the service center, called Flextronic (213 Harry Walkers Parkway South, Newmarket, Ontario);
Long story short, the engineer did not know how to work on or troubleshoot the Nokia 900 yet. He said usually Nokia would send down their own engineer to train Flextronic on how to TS and code configure the 900. They currently only knew the 710. I asked if anything he knew from the 710 could help configure the 900 RRCStatus from disconnected to connected, says no.
Drove back south to Toronto and once I entered TO, I lost the CDN Roaming connection and it could no longer pick up any network.
Side Note:
Once the 900 was code unlocked, I was able to plug in my Bell micro-sim and it worked.
I pluged in my Rogers micro-sim and it worked too for obvious reason.
I wished we weren't stuck with the Rogers version of the OSPL. It annoys me to even see the Rogers logo when it boots up. My 800 is direct from Nokia marketing so it's never been locked and doesn't have any carrier mucking with the OS or the OSPL. Unfortunately it doesn't support the Band IV, 1700 wave.
Cheers and hope this saves you time from trying out the steps above.
Great summary !
Yes I too got CDN Roaming in the 404/Major Mackenzie area and actually was able to make calls (had money in the "my wallet" account). It actually charged out as roaming as funds were less in the account when I checked it from home.
Luckily I had limited the calls so I was down about 60 cents.
Rogers probably had the phone programed much like AT&T did so you can't use it on AWS networks. Kind of cuts the competition in half so to speak.
Wish there was a Microsoft store in Canada like they have in the USA, but not sure if the phones would be totally wide open for all networks.
Should be interesting to see what happens during Microsoft's World Partner Conference this coming July in Toronto. I understand there is about 15,000 people from around the world attending. My suspicions are Windows 8 will be launched and there will be more phones and tablets introduced that will run the platform. Should be a spectacle to see. About 7 weeks to go. Can't wait !
PaullikesWINMO said:
Great summary !
Yes I too got CDN Roaming in the 404/Major Mackenzie area and actually was able to make calls (had money in the "my wallet" account). It actually charged out as roaming as funds were less in the account when I checked it from home.
Luckily I had limited the calls so I was down about 60 cents.
Rogers probably had the phone programed much like AT&T did so you can't use it on AWS networks. Kind of cuts the competition in half so to speak.
Wish there was a Microsoft store in Canada like they have in the USA, but not sure if the phones would be totally wide open for all networks.
Should be interesting to see what happens during Microsoft's World Partner Conference this coming July in Toronto. I understand there is about 15,000 people from around the world attending. My suspicions are Windows 8 will be launched and there will be more phones and tablets introduced that will run the platform. Should be a spectacle to see. About 7 weeks to go. Can't wait !
Click to expand...
Click to collapse
This model simply does not have HSPA band IV (AWS 1700/2100). The EMEA model lacks LTE, but has pentaband HSPA. You can't use the Rogers or AT&T model (which has the same hardware) on AWS only providers like Mobilicity or WIND.
let's hope a true AWS 1700/2100 model becomes available soon.
This might get slightly off topic but there is a BIG announcement coming from Microsoft on Monday. Likely it's for Microsoft Tablet, but who knows maybe it's more phones in preparation for new OS ?
alextheangel said:
have you try to turn off both 2G(GSM) and LTE, leave only the 3G WCDMA and see if you can manual scan out wind/mobility/tmobile on it?
And also this might be the Micro SIm issue, since offically Mobility and Wind don't have a Micro Sim, and the mini Sim cutting might not work, > just saw another post from t-mobile threadmentioned the Sim card cutter not work s on Lumia 900.
Thinking of this phone too, using N8 with both rogers and Wind works on, so really wish it supports Wind too.
Click to expand...
Click to collapse
I had my SIM card (Rogers) from my Galaxy Note cut yesterday and it DOES work in my Nokia Lumia 900 with no issues.
Just wanted to advise...

[Q] [HELP] Ulocked i747 swap SIMs no connection?

When I take the SIM from my AT&T One XL and try using it in an unlocked AT&T i747 (updated to stock, unrooted LH9) i'm thinking of buying it gets no data connection and only an occasional phone signal--and i'm in a good signal area.
Most of the time the i747 thinks there is no sim installed. For instance when I go into Settings->More Settings and try tapping on Mobile Networks the message 'Insert SIM card' is displayed.
I tried factory resetting the phone, no change.
I can swap my SIM into my wife's One XL and everything works fine... my wife's SIM works fine in my One XL. But neither my sim nor my wife's sim works in the i747.
I chatted with AT&T cust svc and they told me they have to register the IMEI of the new phone every time i want to swap SIMs which as far as I know is complete BS. Isn't the point of unlocked GSM phones easy SIM swapping?
I also tried shimming the SIM in the i747 with a sheet of paper in case it was loose. No change.
Any thoughts? Bad radio hardware? I'm there is something wrong with the i747 since two seemingly good SIMs won't work in it.
Might be a bad unlock aswell. Call att if your brave.
Sent from my SGH-I747 using XDA Premium HD app
egyptshun said:
Might be a bad unlock aswell. Call att if your brave.
Click to expand...
Click to collapse
After many unsuccessful attempts i entered the secret code to check lock status (*#7465625#) and after it ran returned with:
'Connection problem or invalid MMI code'
But is that about lock status or that the running the code was in error?
FreddieP said:
I chatted with AT&T cust svc and they told me they have to register the IMEI of the new phone every time i want to swap SIMs which as far as I know is complete BS. Isn't the point of unlocked GSM phones easy SIM swapping?
Click to expand...
Click to collapse
I am on Rogers and can and always have been able to use my sim in any of my Rogers or unlocked devices. My wife on the other hand, is with Telus, and she cannot use her sim on any other device without registering the device first. There might be a self help online method if I recall. So it possible you have the same sort of deal is Telus?
Solved--exchanged phones at at&t service center, now have 4g on my s3 with same sim as i use with One X.

Verizon Note 4 Not Unlocked......

HI
Why cant I use an international sim in my Note 4. I have tried 5 different sims. Its like the phone isn't even trying to search for networks when I put them in.
If I'm not in the USA I cant activate the Phone can I?? I Think this maybe the problem. Its like the phone locks out the Gsm bands until its activated on the Verizon network. Ive tried a dummy Verizon sim but no dice.
Thanks
In advance
You have to call verizon before you travel to different country to unlock the phone. They will do it. I did the same. I traveled to India and used different sim and it worked. But you need to use apn settings from that carrier to make data work on note 4.
Sent from my SM-N910V using Tapatalk
gersrt said:
HI
Why cant I use an international sim in my Note 4. I have tried 5 different sims. Its like the phone isn't even trying to search for networks when I put them in.
If I'm not in the USA I cant activate the Phone can I?? I Think this maybe the problem. Its like the phone locks out the Gsm bands until its activated on the Verizon network. Ive tried a dummy Verizon sim but no dice.
Thanks
In advance
Click to expand...
Click to collapse
Hi even i have the same problem .Verizon should not lock as per their policy but they are doing so.Someone should put a case on them and sue them
The problem is when I was in the States I activated it on the Verizon Network, when I got home to Ireland phone worked fine with International sim.
Last week I did a Factory reset and its asking me to Activate on the Verizon network again and no sim is working, so I'm screwed I cant activate on the Verizon Network.
The thing I find funny is If you look at vn_mobiles root videos he is able to stick in his Vietnamese sim card after a Factory reset and have it work without having to Activate again on the Verizon Network. So am I missing something here?
I hope he can tell me if there is a work around for Activation because it seems to work for him.
gersrt said:
The problem is when I was in the States I activated it on the Verizon Network, when I got home to Ireland phone worked fine with International sim.
Last week I did a Factory reset and its asking me to Activate on the Verizon network again and no sim is working, so I'm screwed I cant activate on the Verizon Network.
The thing I find funny is If you look at vn_mobiles root videos he is able to stick in his Vietnamese sim card after a Factory reset and have it work without having to Activate again on the Verizon Network. So am I missing something here?
I hope he can tell me if there is a work around for Activation because it seems to work for him.
Click to expand...
Click to collapse
vn_mobiles is a scammer.Any solutions? You gave verizon customer care email id? I am sure they will unlock GSM if we give our imei number since locking LTE phones is against their policy.
Unfortunatly I think the problem is it can't be unlocked unless registered on the Verizon network first with an active Verizon Sim (Which it was before factory reset). As Im not in the states any more I can't connect to the network so I can't activate, so its not really unlocked.
My phone never been activated on verizon and have formated the phone many times and gsm works fine with no issue except the lack of band 3 support....
Are good with DFS tool? If so pm me to test a few things that might get your phone working...
Got it sorted thanks guys.
Really strange one. I tried another Verizon sim. Tried activating and of course it wouldn't let me as I'm in Ireland. But as soon as I start sticking my local Sims in they just start working. Going to guard this little Verizon Sim with my life. Lol
They are unlocked but they might be needed to have vzw sim for few seconds. I was in Poland for 2 months and used my now retired note4. Was getting edge,3g,h+
Sent from my XT1575 using Tapatalk
PapaDocta said:
My phone never been activated on verizon and have formated the phone many times and gsm works fine with no issue except the lack of band 3 support....
Are good with DFS tool? If so pm me to test a few things that might get your phone working...
Click to expand...
Click to collapse
Hello Sir
I actually bought a Samsung Note 4 910v from eBay which was being sold for parts which was not connecting any phone networks...
When I received the phone....it was on lollipop 5.0.1 and tried inserting a Orange Sim card from Mauritius network but It didn't work.
I flashed the note 4 to lollipop 5.1.1 and rooted it but still couldn't get the phone connected to a network...
I checked the phone IMei with Verizon ...it's clean
I read your post....please see image...
Could you help me with dsf tool or run a check of my phone plz...
Awaiting a positive reply from your side.

Categories

Resources