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Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
craigspc said:
Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
Click to expand...
Click to collapse
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
To me, if you cannot get into Recovery nor Bootloader, your pretty much screwed, try pulling battery out, insert it back in, hold the Volume down button, and while holding press Power button?
Found this aswell:
http://forum.xda-developers.com/showthread.php?t=879726
Others with your problem, but it seems Service is the only way..
Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
Click to expand...
Click to collapse
I'll have access to a Digital SLR tonight and will post a photo tonight. Looking at the phone though, it is clearly visible that it has not been touched with anything other than the tip of a pen. There is another small sticker that I found in the battery compartment - this is completely in tact.
I don't think anyone looking at the phone would doubt that the one sticker was pierced with the tip of a pen, but unfortunately that doesn't seem to make any difference. The guy I spoke to from HTC was friendly and polite, but he insisted that it wouldn't make any difference - I broke the rules and that's it.
I suppose the only reason that I'm disappointed is that I've now had four HTC smartphones and I've never requested warranty support before. Oh well... :-(
Thanks for the links you provided. Lots of useful info, but unfortunately I can't find any solution - the phone is clearly dead.
Thanks,
Craig.
Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
Here's the pic. I didn't bother taking a photo of the other sticker as it hasn't been touched or damaged at all. Would you say it's worth sending the phone and enclosing a note explaining what I did?
Click to expand...
Click to collapse
Sending it I believe is the only way the phone will get fixed. DO include a note explaining what you did but I dont know how useful it will be. You never know though. As the other one is still intact they may believe you and do it for free.
Repaired
I just wanted to say thanks for the replies. I sent my phone in and the repair was carried out under warranty.
Regards,
Craig.
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Without screenshot is more difficult solve :-(
gopiter said:
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Click to expand...
Click to collapse
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Same......
craigspc said:
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Click to expand...
Click to collapse
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Lol...thats bad, This might be the first case which I have seen returned because of unauthorized firmware..., Don't leave it like that and read the full document which come with the phone. There will be some wording which might not be clear but should be enough to fight back...
Yep...I think I'm the first person who returned phone back from warranty because of no HTC firmware flashed...As soon as I get my DHD and documents back I'll report what they said.
online4yourmin said:
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
Click to expand...
Click to collapse
Yes, if you send the phone in for repair, you will lose everything stored on the device that you haven't backed up. I think this will be the case even if they don't replace the motherboard. Any apps that you previously bought through Android Market can be restored though - you don't have to buy them again.
Craig.
gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
craigspc said:
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
Click to expand...
Click to collapse
A returned my phone to the seller so I don't have direct contact with HTC service but the seller got information from service that: motherboard is dead because of flashing unauthorized firmware/unauthorized firmware damaged motherboard...I'm waiting to get my phone back from service with documentation and then I'll fight back...
My phone works perfectly normal and when I tried to reebot it simply wont boot...it's strange and I wonder how firmware it self could damage motherboard?
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Very strange - 8 month fault
I too have a DHD - this one is stock standard - got it back from employee today as he said it was not charging (worked right up till then). i plugged it in and got a flashing orange amber light. left if for a while noting would work. finally worked out if i inserted teh battery while plugged in it woud give me a solid charging light and vibrate 7 times.
Seems strange that they are all faulting at 8 months. Mine was an import, so it might have to go back to singapore or malaysia or where ever it cam from.
Checked battery it is at 3.8V so ok.
gopiter said:
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Click to expand...
Click to collapse
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
Omairss said:
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
Click to expand...
Click to collapse
My phone wasn't working at all it didn't boot even display splash screen...just vibrates.I heared phone services have devices called "BOX" which can unbrick your dead phone.I think they did it with my phone and when it boots they saw my own boot screen instead of stock HTC...so it was clear to them they can void my warranty and offer motherboard replacement for fee (high fee ).I didn't agree for that and phone returned to me unbricked.I just had to reflash hboot again.
So my One X got stolen for the second time now (yeah, lucky me) and this time I wanted to buy it used. Well I got one very cheap, but it seems to have a software defect of some sort.
I charged it briefly and it actually seemed to work. The red light was on and so I left it for another two hours to charge some more. Unfortunately this did not help (would have been too easy). The guy I bought it from showed me, that when he plugged it after a minute or so, the led would blink red for a few times. This does not happen every time however. I tried the hard reset with no response. I tried to restart it by holding down the top button with no response. Only once it was vibrating like when it is booting, but the screen stayed black and the button row was blinking shortly.
When I connected it to the PC it was able to install the HTC Android Phone USB Device but showed that there was no driver found for APX. I have never seen that one before.
I've tried to find some answers on this board, but I don't understand jack I don't want to learn all there is about smartphones, I don't root them, I don't install anything that doesn't come from the market. Usually. As I said, I am a total noob, so please use noob-language
PS: The seller couldn't tell me anything about the mobile. He said he would sell it for a friend. I fear it's stolen, but that's tomorrows problem since I can't see the IMEI w/o getting the phone to work
The original sim tray has the IMEI on it.
Are you saying that the device is reported as APX in device manager? Then it's back to the retailer or HTC, it's not recoverable.
Thanks a lot for the tip with the IMEI. I went to the police station today and checked it out, luckily it's not stolen
About the software: The PC does recognize the phone as HTC Android Phone USB device, however it also finds another new hardware called APX for which it can't find any software. So does that really mean it can't be fixed at home?
And if that's so would I have to pay if I send it in (I do not have a receipt) or does HTC know whether I have warranty (which should be obvious since this mobile is new on the market).
- Turn off your phone by holding the power button.
- Hold the Volume-Down button and turn on your phone (while keeping the Vol-Down pressed).
- Do you get to hboot?
xbiggyl said:
- Turn off your phone by holding the power button.
- Hold the Volume-Down button and turn on your phone (while keeping the Vol-Down pressed).
- Do you get to hboot?
Click to expand...
Click to collapse
No, I've tried that before, it didn't work. I did send it in yesterday. They said I should get it back in 10 days time. I hope this is covered and I don't have to pay for it.
Thanks for you help!
Mrs.Poppins said:
No, I've tried that before, it didn't work. I did send it in yesterday. They said I should get it back in 10 days time. I hope this is covered and I don't have to pay for it.
Thanks for you help!
Click to expand...
Click to collapse
Good luck mate! Hopefully you won't have to pay anything
So I did get it back, but it won't recognize my SIM card. HTC told me to send it in again and I am really pissed. I don't want that. It seems to work just fine, it just won't accept the SIM. It asks for the PIN code but then it says my SIM is not right for this network (which is any network I am trying). Any solution for this?
Phone sounds goosed. Get your money back
Any news?
Sent from my HTC One X using Tapatalk 2
my phone keeps rebooting .. once i touch the power button to turn on the screen it seems like its stuck some times i get the power menu some times the phone just reboots .... i downloaded an app from the app store to be able to use a different hard key to turn on the screen but that some times doesnt work ... i took the phone apart did a teardown of the phone and saw that the power button seem good (which is extremely small btw) unless its messed up from the inside i compared it to the volume buttons...
I walked in to the sprint store (not corporate) guy tells me its the screen that needs to be replaced cause the soft keys are stuck and not responsive he will charge me $50 to fix it since i dont have insurance and if its the power button i need to find a corporate store which i did but was wondering could it be the screen or is it the power button ?
Ma$etas said:
my phone keeps rebooting .. once i touch the power button to turn on the screen it seems like its stuck some times i get the power menu some times the phone just reboots .... i downloaded an app from the app store to be able to use a different hard key to turn on the screen but that some times doesnt work ... i took the phone apart did a teardown of the phone and saw that the power button seem good (which is extremely small btw) unless its messed up from the inside i compared it to the volume buttons...
I walked in to the sprint store (not corporate) guy tells me its the screen that needs to be replaced cause the soft keys are stuck and not responsive he will charge me $50 to fix it since i dont have insurance and if its the power button i need to find a corporate store which i did but was wondering could it be the screen or is it the power button ?
Click to expand...
Click to collapse
Seems like a power button and an idiot that doesn't know what he is talking about (The "Tech", Not you)... Any moron with a screw driver can replace a screen. Since you did the tear down, it is possible that you did not put the flex cable for the soft keys back or you ripped it off. Since you said that they are unresponsive. If it was ripped off, that will require a full screen replacement.
for some reason the soft keys were not responsive when the tech had it in his hands but every time the phone has stayed on i have been able to use them without any problem . all work as they supposed to ... menu, home, back, search no problems but the phone still reboots .
Ma$etas said:
for some reason the soft keys were not responsive when the tech had it in his hands but every time the phone has stayed on i have been able to use them without any problem . all work as they supposed to ... menu, home, back, search no problems but the phone still reboots .
Click to expand...
Click to collapse
That confirms that it is a power button issue and that he is a moron that was going to try to get money from you. A power button issue is a known flaw that sprint fixes for free. The soft key issues that he claims you were having is also a known issue, but you aren't having that and also, because it requires a full screen replacement, they charge $50 because that stuff is expensive to replace.
Basically, He was going to only replace the power button but charge you $50 and keep it for himself. I suggest you go to a corporate Sprint store to get it either repaired or to get a refurb replacement.
---------- Post added at 08:49 PM ---------- Previous post was at 08:43 PM ----------
It is easy to simulate broken soft keys. FYI.
well i dont have insurance on my phone and i called corporate and they want to charge me $50 to fix it .. is that right since i dont have insurance?
Ma$etas said:
well i dont have insurance on my phone and i called corporate and they want to charge me $50 to fix it .. is that right since i dont have insurance?
Click to expand...
Click to collapse
Enroll in the Protection plan. They are offering it right now for a limited time even if you missed your 30 days after your contract date to sign up. http://sprint.us/www/2013/tep_open_enroll/tep8.php?key=enroll
At that point Asurion will take care of it. Give it a day and then call back to use it.
If they won't honor it, go here http://mobiletechvideos.mybigcommerce.com/samsung-epic-4g-touch-power-button-repair/
Even though they seem to be out of power buttons, try contacting them to see if they can help out.
graydiggy said:
Enroll in the Protection plan. They are offering it right now for a limited time even if you missed your 30 days after your contract date to sign up. http://sprint.us/www/2013/tep_open_enroll/tep8.php?key=enroll
At that point Asurion will take care of it. Give it a day and then call back to use it.
If they won't honor it, go here http://mobiletechvideos.mybigcommerce.com/samsung-epic-4g-touch-power-button-repair/
Even though they seem to be out of power buttons, try contacting them to see if they can help out.
Click to expand...
Click to collapse
so could i enroll today take it in tomorrow to get fixed and then say maybe in a month cancel it without having to pay any cancellation fees on the insurance
Ma$etas said:
so could i enroll today take it in tomorrow to get fixed and then say maybe in a month cancel it without having to pay any cancellation fees on the insurance
Click to expand...
Click to collapse
Enroll tonight. Wait a day for it to populate in all their systems. There isn't any cancellation fees that I know of, but to be safe wait a month to end the insurance if you like. If anything I would keep it though. Just in case something happens.
graydiggy said:
Enroll tonight. Wait a day for it to populate in all their systems. There isn't any cancellation fees that I know of, but to be safe wait a month to end the insurance if you like. If anything I would keep it though. Just in case something happens.
Click to expand...
Click to collapse
Does that work for business accts too? And i dont think i can wait that long to get it fixed
Ma$etas said:
Does that work for business accts too? And i dont think i can wait that long to get it fixed
Click to expand...
Click to collapse
Only way to find out is to try to enroll the account... I honestly don't know. You can try to take it in tomorrow. It is normally better to wait a full day though when updating account information.
graydiggy said:
Only way to find out is to try to enroll the account... I honestly don't know. You can try to take it in tomorrow. It is normally better to wait a full day though when updating account information.
Click to expand...
Click to collapse
Well i went to a sprint store that is closest to me that is not a corporate store and the guy asked me if i had a insurance i said no and he still checked my account and said that he couldnt work on my phone since i needed to first pay my phone bill which is for three phones before he could work on it. So i told him im gonna pay the repair in cash why does my account even need to be brought up. He said since he needs to note the account that he was working on it....Arrggghh i need this phone fixed now since its for work and i use it heavily.
I got a text message from a friend around an hour ago. I had my phone on charge at the time and it was about 25% charged. I started typing a reply when the screen froze, went black and the boot screen came on - classic crash and reboot, right. But when the boot screen came up, it only stayed on for a couple of seconds and then went off again and the phone has been completely dead since. Well I tried holding the power button for about 30 seconds and nothing happened. So I tried Vol Up+Pwr and the phone vibrated and the boot screen appeared for a split second and went off again and the phone has been dead ever since. I've had it on charge for about 40 minutes but no joy.
This doesn't seem to be the classic bootloop issue from what I know about it. So can anyone help me out with how I could revive it?
Does your device show up as 9008 Qualcomm if you connect it to your computer?
-gloim- said:
Does your device show up as 9008 Qualcomm if you connect it to your computer?
Click to expand...
Click to collapse
In Device Manager, under ports it does show as "Qualcomm HS-USB QDLoader 9008 (COM5). Now you're gonna tell me its f**ked, right?
I can fix it contact me [emoji39]
Try this here: https://forum.xda-developers.com/g4/development/unbrick-lg-g4-h815-9008-qualcomm-t3452853
-gloim- said:
Try this here: https://forum.xda-developers.com/g4/development/unbrick-lg-g4-h815-9008-qualcomm-t3452853
Click to expand...
Click to collapse
Cheers Gloim. I'll give this a try.
An update to what has been happening - I left the phone with the battery removed overnight. I came down this morning, put the battery in and tried turning it on. The boot screen came up, along with the blue led, which is hopeful as there were no led's last night. The boot screen stayed on the screen maybe 15 seconds before the phone turned off again. I removed/replaced the battery, turned it on, same thing. So I tried booting into download mode (hold Vol UP button, insert usb cable and hold Vol Up until Firmware Update screen.), but the phone started booting up normally. A bit into the boot animation, it rebooted again. So I tried a normal bootup and it got to the lock screen, where it rebooted again after about 15 seconds again. I booted normally again, lockscreen again. This time it refused to turn on again.
So it appears all may not be lost.
I said pm me i give solution
dev8987.tiwari said:
I said pm me i give solution
Click to expand...
Click to collapse
Yeah, I was giving the other "solution" a try before contacting you. Don't worry, I'll probably be giving you a shout soon.
dev8987.tiwari said:
I said pm me i give solution
Click to expand...
Click to collapse
why pm? isn't the idea of the forum to share this kind of solutions?
mickrick said:
Yeah, I was giving the other "solution" a try before contacting you. Don't worry, I'll probably be giving you a shout soon.
Click to expand...
Click to collapse
any news? It happened to me just a couple of hours ago, was reading some news, the the screen went black with 2 lines on top white and blue, took off the battery put it back on, it started booting but the LG animation hanged up, took the battery of again, and it never turned back on, tried charging the battery for some time, tried removing battery and pluging the charger to see if the screen waked up with the battery logo, tried vol up + pwr, vol down +pwr, it does not even vibrate : S
magatsu82 said:
why pm? isn't the idea of the forum to share this kind of solutions?
any news? It happened to me just a couple of hours ago, was reading some news, the the screen went black with 2 lines on top white and blue, took off the battery put it back on, it started booting but the LG animation hanged up, took the battery of again, and it never turned back on, tried charging the battery for some time, tried removing battery and pluging the charger to see if the screen waked up with the battery logo, tried vol up + pwr, vol down +pwr, it does not even vibrate : S
Click to expand...
Click to collapse
Ok bro but it voids forum. Rules are you going to pay for that
---------- Post added at 05:05 PM ---------- Previous post was at 05:04 PM ----------
But still i will provide a written solution to you all when im free
-gloim- said:
Does your device show up as 9008 Qualcomm if you connect it to your computer?
Click to expand...
Click to collapse
I'm experiencing the exact same issue. Not the bootloop error, phone just went off and it may or may not power up. Currently it's stuck on the LG splashscreen. Not being recognised by my PC, is there no hope?
Edit: Now recognised by the PC. I'll check the other thread.
magatsu82 said:
any news? It happened to me just a couple of hours ago, was reading some news, the the screen went black with 2 lines on top white and blue, took off the battery put it back on, it started booting but the LG animation hanged up, took the battery of again, and it never turned back on, tried charging the battery for some time, tried removing battery and pluging the charger to see if the screen waked up with the battery logo, tried vol up + pwr, vol down +pwr, it does not even vibrate : S
Click to expand...
Click to collapse
No joy at all. I do know its the very common CPU/EMMC problem as I put the phone in the freezer for 15 minutes (in a freezer bag of course) and it booted up, but froze almost immediately and turned off again.
I contacted LG who rang me the following day asking for details and the caller said it is definitely a hardware issue, and if I send proof of purchase showing it was bought from a retailer it would be repaired free of charge. I bought mine from an ebay seller, which I told him, and he said if its an ebay company and not a private sale, it was ok. But if bought from a private seller, its considered 2nd hand and warranty is void, even if it was still sealed in its box, which I think is a bit harsh. Anyway, I thought I had bought mine from a private seller, but it turns out it was an ebay shop. I forwarded the proof of purchase and seller details on Friday and I've just received a call to say they are accepting it for a repair only. Which is less than ideal but they could've just said no I suppose. So when I get it back I'll sell it and buy something with a similar spec instead. Its the best phone I've used up till now.
Ok try ILAPO fix by disabling the2 cores and your phone will be on
mickrick said:
No joy at all. I do know its the very common CPU/EMMC problem as I put the phone in the freezer for 15 minutes (in a freezer bag of course) and it booted up, but froze almost immediately and turned off again.
I contacted LG who rang me the following day asking for details and the caller said it is definitely a hardware issue, and if I send proof of purchase showing it was bought from a retailer it would be repaired free of charge. I bought mine from an ebay seller, which I told him, and he said if its an ebay company and not a private sale, it was ok. But if bought from a private seller, its considered 2nd hand and warranty is void, even if it was still sealed in its box, which I think is a bit harsh. Anyway, I thought I had bought mine from a private seller, but it turns out it was an ebay shop. I forwarded the proof of purchase and seller details on Friday and I've just received a call to say they are accepting it for a repair only. Which is less than ideal but they could've just said no I suppose. So when I get it back I'll sell it and buy something with a similar spec instead. Its the best phone I've used up till now.
Click to expand...
Click to collapse
Was it still in warranty? Mine only came with the 12 month LG warranty. I bought it in November 2015, so it's out of warranty. I did log a repair with LG and they tried to call me but I missed the call, they sent me an SMS earlier but their offices are closed today. Wondering whether they would consider an out of warranty repair as it's 509 serial number and they were known to be faulty.
tharweb said:
Was it still in warranty? Mine only came with the 12 month LG warranty. I bought it in November 2015, so it's out of warranty. I did log a repair with LG and they tried to call me but I missed the call, they sent me an SMS earlier but their offices are closed today. Wondering whether they would consider an out of warranty repair as it's 509 serial number and they were known to be faulty.
Click to expand...
Click to collapse
I bought mine at the end of December 2015 and I read on their website that there is a 24 month hardware only warranty on the H815. They accepted it for a repair only under warranty, so I'm pretty sure there is an extended warranty period due to these hardware problems. They have accepted that it is an inherent problem so they would be legally bound to offer some sort of extension to the original warranty.
The only problem I can see now is them seeing the bootloader is unlocked and a custom recovery installed. But there was a legal ruling made in the UK several months ago in a case taken by a Samsung customer, that unlocking and rooting a phone is not a breach of warranty where a claim is made for a totally unconnected fault, ie an inherent hardware fault. But if the phone was rooted and overclocked causing cpu or ram damage, or bricked due to flashing an unsupported rom, for example, that would be a breach of warranty. But I get the feeling they would use any excuse to get out of honouring the warranty.
I just hope I get it back soon though. I'm using my old quadcore mediatek N9500 Chinese phone in the meantime and it's driving me mad. I don't remember it being this slow and laggy when I first got it
mickrick said:
I bought mine at the end of December 2015 and I read on their website that there is a 24 month hardware only warranty on the H815. They accepted it for a repair only under warranty, so I'm pretty sure there is an extended warranty period due to these hardware problems. They have accepted that it is an inherent problem so they would be legally bound to offer some sort of extension to the original warranty.
Click to expand...
Click to collapse
Interesting thanks. The web site shows 12 months for me? I will definitely give them a call then and see what they say. Good luck with yours.
Just a quick update, I rang LG this afternoon. I was asked a few questions, where I'd purchased from etc., then the agent started to book the repair in. I stopped her to ask whether it would be done under warranty, and she said, yes of course, your warranty is still current. So despite their web site indicating it had a 12 month warranty, it is 2 years. What a relief!
Sent from my Nexus 6P using Tapatalk
Any solution with unlocked bootloader ?
gamzekal said:
Any solution with unlocked bootloader ?
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It goes either way some claim since its hardware failure there still warantying some of them even with unlocked bl. A lot of cases after return people having to update their device id with lg to get a new unlock .bin. Which means theyre honering unlocked bls too
gamzekal said:
Any solution with unlocked bootloader ?
Click to expand...
Click to collapse
TheMadScientist420 said:
It goes either way some claim since its hardware failure there still warantying some of them even with unlocked bl. A lot of cases after return people having to update their device id with lg to get a new unlock .bin. Which means theyre honering unlocked bls too
Click to expand...
Click to collapse
Mine was picked up on Wednesday last week and delivered back today. 7 day turnaround, not too bad at all. I think they put a new board in it though. It's still marshmallow but it has been returned to O2 branding and the bootloader locked. My existing unlock.bin won't work with it either.
So just now my Pixel 3 XL just suddenly shutdown and won't restart
No matter what button combo I push -- nothing !
No matter how long I push the buttons -- nothing !!
Any suggestions??
I'm assuming hardware but I wasn't doing anything -- just walking through the grocery store -- came out -- dead !
jcrompton said:
So just now my Pixel 3 XL just suddenly shutdown and won't restart
No matter what button combo I push -- nothing !
No matter how long I push the buttons -- nothing !!
Any suggestions??
I'm assuming hardware but I wasn't doing anything -- just walking through the grocery store -- came out -- dead !
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Click to collapse
I am having the same issue with my XL as well. Will only reboot if you boot into recovery ( vol down and power ) then reboot and continue where you left off. No fix yet.
xmattisi said:
I am having the same issue with my XL as well. Will only reboot if you boot into recovery ( vol down and power ) then reboot and continue where you left off. No fix yet.
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Unfortunately mine won't even boot into recovery
jcrompton said:
Unfortunately mine won't even boot into recovery
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I am sorry to hear that.
jcrompton said:
Unfortunately mine won't even boot into recovery
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That definitely sucks! RMA...RMA...RMA! :good:
Badger50 said:
That definitely sucks! RMA...RMA...RMA! :good:
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I went through the RMA process. Due to the fact I did not buy my phone from the Google Store they will only have me send in my phone for the process which can take 10-12 business days. Unacceptable. They did say if I bought it from them they would mail me a replacement and I could mail the bad one in but since I bought it from BestBuy I am not allowed.. GGnoRE google. To be honest, after that I am done. I am probably going to replace this phone and not buy another Google phone again.
Thank you for your support and help.
xmattisi said:
I went through the RMA process. Due to the fact I did not buy my phone from the Google Store they will only have me send in my phone for the process which can take 10-12 business days. Unacceptable. They did say if I bought it from them they would mail me a replacement and I could mail the bad one in but since I bought it from BestBuy I am not allowed.. GGnoRE google. To be honest, after that I am done. I am probably going to replace this phone and not buy another Google phone again.
Thank you for your support and help.
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Don't blame you a bit my friend. Problem is, what to buy that doesn't have it's problems as well? I wish you well in your search :good:
xmattisi said:
I went through the RMA process. Due to the fact I did not buy my phone from the Google Store they will only have me send in my phone for the process which can take 10-12 business days. Unacceptable. They did say if I bought it from them they would mail me a replacement and I could mail the bad one in but since I bought it from BestBuy I am not allowed.. GGnoRE google. To be honest, after that I am done. I am probably going to replace this phone and not buy another Google phone again.
Thank you for your support and help.
Click to expand...
Click to collapse
Why don't you take it back to bestbuy?
jd1639 said:
Why don't you take it back to bestbuy?
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BestBuy only has a 14 day return policy. Even when they do run the return if its not covered under a protection plan which is for physical damages ( $200 deducible to get the replacement ). On top of that they also have a restocking fee lol. When you try the return under the manufacturer warranty it tells me to Call Google.
I haven't even fully remembered what I lost but this has confirmed one of my concerns about a device that doesn't have an SD card .... Basically either Pixel I've lost everything that doesn't get backed up to the cloud
So I gotta get better at backup routine or get a device with an SD card
I believe titanium might be the way to go. https://www.titaniumtrack.com/titanium-backup.html
Well for sure TiBu would be helpful for your apps and some of the app says if you were doing backups online
I'm mainly taking about the scores of files that were accumulated in out device that may not get backed up ..... Where on a device with an SD card, I use the card mainly to store things.
Dont know if this is related, but i did a restore of a nandroid and when it finished the phone turned off all on its own. When i went to power it back on nothing would happen. Even trying to boot to recovery or fastboot did nothing. When i plugged it in no charging indicator, and it wasnt recognized by a pc. I thought it was bricked for sure. So sure i did a warranty claim. Well while boxing it up to send in i hit the power button and noticed a little white battery icon flash for a second then disapear. This was the most i got it to do since it shut it self off. So i went through the whole process again of trying to power it on again with no luck. Then i got an idea from back in the day i think it was with the droid incredible maby, to hold vol down and power while plugging it in. When i did this i again saw the little white battery icon flash on the screen. So i kept holding vol down and power while plugging and unplugging the power cord over and over again. About the sixth time plugging it in, it booted to fastboot. I screamed and jumped around like a little school girl i was so happy lol. Anyways i flashed the feb ota and it booted right up like it was brand new. Hopefully this may help someone else who thinks their phone is bricked.
Sent from my [device_name] using XDA-Developers Legacy app
cmlusco said:
Dont know if this is related, but i did a restore of a nandroid and when it finished the phone turned off all on its own. When i went to power it back on nothing would happen. Even trying to boot to recovery or fastboot did nothing. When i plugged it in no charging indicator, and it wasnt recognized by a pc. I thought it was bricked for sure. So sure i did a warranty claim. Well while boxing it up to send in i hit the power button and noticed a little white battery icon flash for a second then disapear. This was the most i got it to do since it shut it self off. So i went through the whole process again of trying to power it on again with no luck. Then i got an idea from back in the day i think it was with the droid incredible maby, to hold vol down and power while plugging it in. When i did this i again saw the little white battery icon flash on the screen. So i kept holding vol down and power while plugging and unplugging the power cord over and over again. About the sixth time plugging it in, it booted to fastboot. I screamed and jumped around like a little school girl i was so happy lol. Anyways i flashed the feb ota and it booted right up like it was brand new. Hopefully this may help someone else who thinks their phone is bricked.
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Absolute unbelievable!!!
Now I'm thankful but maybe even more frustrated
This worked!!!!!
After an hour on the phone with Google support (I obviously knew more than they did) ..... Worse yet with an RMA device in hand ...... My phone is back up and running!!
Now... Should I send the reburbed RMA back or the original phone back? Lol
Awesome glad it worked. Im not sure if this is some sort of issue with the hardware that will eventually happen again, or just a weird software fluke thats over with for good. Its been about a week so far and all is well. I cancled the return and kept it.
Sent from my [device_name] using XDA-Developers Legacy app
cmlusco said:
Awesome glad it worked. Im not sure if this is some sort of issue with the hardware that will eventually happen again, or just a weird software fluke thats over with for good. Its been about a week so far and all is well. I cancled the return and kept it.
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The DINC! What a great device and learning tool that was! :good::good:
Thread cleaned. Keep it civil.
The lack of respect needs to stop. All users know there will be risks when doing anything to a phone post bootloader unlock.