Oneplus RMA horror story - OnePlus 3 Questions & Answers

So, i had my Oneplus 3 not booting so i opened an RMA ticket 26 days ago. After dozens of emails they accepted to have my device repaired. DHL picked up my device and after 3 days it was with Arvato for repair. The motherboard was found faulty and so they performed an in-warranty motherboard replacement. What happened though after that? My device shipped from Greece for repair and Oneplus after repairing it, sent it to the Netherlands to an unknown person there. It's been 2 weeks now since the incident and the only answer i get from Oneplus is that the issue has been escalated and that someone is working on it. What can i do? any similar experiences? It really feels like nothing is done and that my device was lost in the Bermuda triangle with oneplus staying idle...

Konskl said:
So, i had my Oneplus 3 not booting so i opened an RMA ticket 26 days ago. After dozens of emails they accepted to have my device repaired. DHL picked up my device and after 3 days it was with Arvato for repair. The motherboard was found faulty and so they performed an in-warranty motherboard replacement. What happened though after that? My device shipped from Greece for repair and Oneplus after repairing it, sent it to the Netherlands to an unknown person there. It's been 2 weeks now since the incident and the only answer i get from Oneplus is that the issue has been escalated and that someone is working on it. What can i do? any similar experiences? It really feels like nothing is done and that my device was lost in the Bermuda triangle with oneplus staying idle...
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Click to collapse
Really sorry to hear your predicament.
Get on Twitter or Facebook and tag Carl Pei.

tnsmani said:
Really sorry to hear your predicament.
Get on Twitter or Facebook and tag Carl Pei.
Click to expand...
Click to collapse
Tried that, with no success unfortunately... Definitely my last oneplus phone. I prefer to pay a bit more and get some proper service support in case something happens to a future device.

RIP @Konskl 's OnePlus3

Konskl said:
Tried that, with no success unfortunately... Definitely my last oneplus phone. I prefer to pay a bit more and get some proper service support in case something happens to a future device.
Click to expand...
Click to collapse
This can littery happen with all devices bro. Motorola is not even reachable for support/replacement. Samsung is insanely expensive... If you are in the EU I would claim the rights you have.

Puddi_Puddin said:
This can littery happen with all devices bro. Motorola is not even reachable for support/replacement. Samsung is insanely expensive... If you are in the EU I would claim the rights you have.
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Click to collapse
yep the thing is that other brands like Samsung or Apple, wouldn't keep their customers without a device during that time. They would offer a replacement or something. Oneplus did nothing in that regards, they just stayed idle saying a colleague is working on this. What should a customer do when it comes to that? Buy a new device and incur new costs? That's not proper customer support.

Konskl said:
yep the thing is that other brands like Samsung or Apple, wouldn't keep their customers without a device during that time. They would offer a replacement or something. Oneplus did nothing in that regards, they just stayed idle saying a colleague is working on this. What should a customer do when it comes to that? Buy a new device and incur new costs? That's not proper customer support.
Click to expand...
Click to collapse
When I sended back my old S3 they said that volume buttons do not fall under warranty, I had to pay €50 to get the phone back.. We all have had good and bad experiences with support from different brands. I don't think it actually matters if you have an. Samsung, Huawei or Oneplus device.

Samsung would leave you stranded, just saying
Good luck getting ur op back

Related

[Q] sim connector broken

hi guys
i have a big problem...my nexus doesnt recognise my sim anymore.
i have opened it and i can see that one of the 3 sim connector is broken.
do you know a online shop where i can find a replacement for the sim slot ?
or do you know a workaround ?
thx
Same EXACT issue here.. are these pins really fragile or what??
Also, a quick update. I brought this to a store in NY and they said that on each of the 3 rows, that make contact with the SIM, there are 2 pins that make contact. If both are broken (like in my case), they need to replace the whole SIM port because they can't solder the lower pin as the heat will do damage. If it's only the top (longer copper looking pin), than they may be able to fix it.
I am going to get another opinion this Friday and I'll update here. Otherwise, I am seeing if Samsung UK can send me parts or give me a quote to send the phone in for service, but it might not be worth all the money and may have to sell it.
Let me know how you make out if you have any updates!
Thanks!~
Sim connector/tray part
I have the same problem with my Galaxy Nexus...not too sure if the nexus s uses the same part but I ordered from a site called tanstartrade (.ca) and the connector looks similar to what is on the Galaxy Nexus.
have you guys found any resolution to this? broke a pin off with the help of a sim adapter :facepalm:
You checked "yes this is a question"
Guess where it belongs
Thread Moved
FNM
Sent from my SPH-D700 using xda premium
RussianBear said:
have you guys found any resolution to this? broke a pin off with the help of a sim adapter :facepalm:
Click to expand...
Click to collapse
shipped my phone to a member's (kawgirlval69) repair store: http://hasslefreecellphonerepair.com/
will keep you guys posted
So did they fix it for you? I have a broken pin as well.
I'm curious how you are all breaking pins. I have swapped sim cards lots of times (I was testing three carriers at one point) and I was decently rough in doing so. All my sims were normal size sims. Were those of you with broken pins wedging micro sims or using adapters?
worknman said:
So did they fix it for you? I have a broken pin as well.
Click to expand...
Click to collapse
Yeah, awesome people.
ipfreelytech said:
Were those of you with broken pins wedging micro sims?
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Click to collapse
Bingo Though in my case, I broke it trying to get it back OUT. I just stupidly assumed that the phone company would send me the proper-sized sim when I told them which phone I had, so I tried to put it in the only way it looked like it would fit. Then again, I am about as mechanically inclined as a monkey, and tend to break things easily
Yeah go with RussianBear's suggestion and mail it to FL.
Im not affiliated with them and havent tried them but I guess they charge around $50 to fix. Locally you might find a place to fix it as well. GL in getting it fixed .
If its a google play store model, Samsung USA should fix it for you free of charge.
worknman said:
Bingo Though in my case, I broke it trying to get it back OUT. I just stupidly assumed that the phone company would send me the proper-sized sim when I told them which phone I had, so I tried to put it in the only way it looked like it would fit. Then again, I am about as mechanically inclined as a monkey, and tend to break things easily
Click to expand...
Click to collapse
Same thing here. Just got the nexus and still had the stupid micro Sim adapter from one s... Needless to say,i was pissed. The seller turned out to be a great guy though, helped me out a bit.
They did charge me about 50, but i didn't have to pay for return shipping (priority). I'll recommend this shop to anyone from now on not affiliated with them in any way, except for them doing a great repair job lol
mendezj666 said:
If its a google play store model, Samsung USA should fix it for you free of charge.
Click to expand...
Click to collapse
Do you really think they will? I sent a message to Google, who referred me to Samsung for warranty support:
(Forum won't let me post link)
On that site, it says:
If your Device is defective through no fault of your own, you have up to fourteen (14) days from the date the Device is delivered (the "Advanced Replacement Period") to contact Samsung customer care at (855) 392-6398 regarding a replacement Device under the Samsung Advanced Replacement Process.
Since this was obviously my fault, and I'm not going to lie to them and tell them it just showed up this way, I didn't even bother to call and ask.
Just an update... I sent my phone off to the Hassle Free repair place. Apparently, they have one tech (a female) who is the only one that can do these repairs, and they claim she has been sick in bed for over a week now. They've been very responsive to inquiries, so I'm hoping they'll get it fixed eventually.
Will let ya'll know how it ends up.
worknman said:
Just an update... I sent my phone off to the Hassle Free repair place. Apparently, they have one tech (a female) who is the only one that can do these repairs, and they claim she has been sick in bed for over a week now. They've been very responsive to inquiries, so I'm hoping they'll get it fixed eventually.
Will let ya'll know how it ends up.
Click to expand...
Click to collapse
Yup, she is actually a member on here.
Sent from my Galaxy Nexus using Tapatalk 2
About 12 days after I sent the phone in, I got a call from Crystal using my phone, saying they had fixed the phone, and apologizing profusely for the delay. After I made the Paypal payment, they sent it off the very next day. Phone arrived 2 days later... SIM card slot looks brand new, and phone works great
So I'd definitely recommend them, but I'd also check in advance if you're in a hurry, and make sure the repair person isn't on vacation or something, since there seems to be only one of her.
thanks for the good feedback guys... we really appreciate your business and feedback as we strive to give you the best repair we can give...
@worknman.. thank you for your patience, we actually had a family emergency and had gone to ohio for a few months to help out and were doing the repairs there. not being used to the weather i came down with a horrible case of sinusitis and really was bedridden for a bit over a week. again i do thank you for your patience and i hope you were more than satisfied.
as for our shop we do have 2 techs but only one that is capable of doing board level soldering properly. i take great pride in doing a perfect job so if theres a chance to keep the warranty intact, my repair will go unnoticed.(worked and was trained by samsung so i know how they solder so its easy for me to replicate) we have 25 years total repair experience and we are guaranteed to not be a "you tube" shop where we watch a video and think we know everything.... i was trained by samsung, motorola, nokia, audiovox...
bottom line is we do things right the first time.... hope to help anyone in need.... i promise you wont be disapointed...
THANKS AGAIN TO ALL MEMBERS THAT HAVE USED OUR SERVICES... WE GREATLY APPRECIATE YOUR BUSINESS AND THE OPPORTUNITY TO HELP OUR FELLOW XDA MEMBERS!!
kawgirlval69 said:
thanks for the good feedback guys... we really appreciate your business and feedback as we strive to give you the best repair we can give...
@worknman.. thank you for your patience, we actually had a family emergency and had gone to ohio for a few months to help out and were doing the repairs there. not being used to the weather i came down with a horrible case of sinusitis and really was bedridden for a bit over a week. again i do thank you for your patience and i hope you were more than satisfied.
as for our shop we do have 2 techs but only one that is capable of doing board level soldering properly. i take great pride in doing a perfect job so if theres a chance to keep the warranty intact, my repair will go unnoticed.(worked and was trained by samsung so i know how they solder so its easy for me to replicate) we have 25 years total repair experience and we are guaranteed to not be a "you tube" shop where we watch a video and think we know everything.... i was trained by samsung, motorola, nokia, audiovox...
bottom line is we do things right the first time.... hope to help anyone in need.... i promise you wont be disapointed...
THANKS AGAIN TO ALL MEMBERS THAT HAVE USED OUR SERVICES... WE GREATLY APPRECIATE YOUR BUSINESS AND THE OPPORTUNITY TO HELP OUR FELLOW XDA MEMBERS!!
Click to expand...
Click to collapse
yup. they're the best fixed my sim connector in mere days (with shipping included). thanks a ton, once again!

Htc one X - major issues - International phone...

Well, it was bound to happen eventually.... I have a bad phone it seems. A long story short is the wifi radio is kicking out my carrier signal, I have a yellow burn in on the bottom left hand corner of my screen... and my headphone jack is a HUGE hassle, to get it to acknowledge any headphones... it takes me anywhere from 20 seconds to 3 minutes to get it to work.... I did all the normal stuff, but I am certain most of it is hardware related.
Has anyone dealt with this before? I am sure I am in for a world of inconvenience.... however, I am not sure where I start (handtec, HTC UK, etc).... the phone is less then a month old, ordered April 22. I spoke with HTC in the US and they said I could send it there for repair... but I would be paying the shipping to there, dealing with border delays and awaiting repair.... (which might be better then shipping to the UK).... but I have never dealt with this before, so before I do anything... I thought I would check around and see what my best options are. I live in Canada and I ordered it from handtec UK.
Thanks in advance
My 2nd One X (bought in Australia, Optus handset) has no faults at all (fingers crossed).
Mr.Kakarot said:
Well, it was bound to happen eventually.... I have a bad phone it seems. A long story short is the wifi radio is kicking out my carrier signal, I have a yellow burn in on the bottom left hand corner of my screen... and my headphone jack is a HUGE hassle, to get it to acknowledge any headphones... it takes me anywhere from 20 seconds to 3 minutes to get it to work.... I did all the normal stuff, but I am certain most of it is hardware related.
Has anyone dealt with this before? I am sure I am in for a world of inconvenience.... however, I am not sure where I start (handtec, HTC UK, etc).... the phone is less then a month old, ordered April 22. I spoke with HTC in the US and they said I could send it there for repair... but I would be paying the shipping to there, dealing with border delays and awaiting repair.... (which might be better then shipping to the UK).... but I have never dealt with this before, so before I do anything... I thought I would check around and see what my best options are. I live in Canada and I ordered it from handtec UK.
Thanks in advance
Click to expand...
Click to collapse
Well,bad luck but it is a faulty unit it seems.Why don't you contact the guys where you bought it from and ask for a return?I guess they can replace your phone with a new one and it's much more simpler (and cheaper) than to wait that much to send it to US,get it repaired,pay the shippment..etc.
I did open a support ticket at handtec, but being a weekend.... I expect to wait until monday!
thx
Mr.Kakarot said:
I did open a support ticket at handtec, but being a weekend.... I expect to wait until monday!
thx
Click to expand...
Click to collapse
Well i think this are the only solutions you have...even talk to handtec to give you a replacement,or you can talk to HTC,maybe they give you a replacement instead of repairing this one?I mean,i don't know how HTC does it but when i had a Nokia i send it to Finland and in a week they've send me a brand new one.
did handtec respond to you?
mikemoe said:
did handtec respond to you?
Click to expand...
Click to collapse
yes, they said this in an email
"Thank you for your email.
Prior to returning the device please ensure a hard reset is attempted and the device is then again checked for the fault, if you are unsure how to do this then do not hesitate to email us and we can help you with this.
Please note if a reset has not been attempted it may cause further delay once your item is back with us.
If this does not resolve the issue you will need to download the Returns form using the link below to complete and reply back to this email with the saved form attached.
Please fill in all relevant details so we can get your return authorised and have this dealt with quickly.
Returns Form Link: http://www.handtec.co.uk/rma_form.doc
Please see the link below for further details regarding our returns procedure -
- http://www.handtec.co.uk/page.php?xPage=returnsdetails.html
Thanking you in advance
If you have any further questions or concerns, please do not hesitate to contact us by replying to this ticket.
As always, it is our pleasure to assist in any way possible!
Thank you
Handtec Customer Services
www.handtec.co.uk
"
so the weird part of it all, my beats headphones work perfectly in other devices, each and every time.... however, if I use my apple headphones in the htc one x, it works each and every time.... makes no sense at all, it is like the design of the headphones and phone do not line up or something?!
Oh well, I also have to ship it to them, wait for them to repair and send it back.... but I still think this will be faster then dealing with the us/border delays. Anytime handtec ships me a phone, I get it in 2 days.

I broke oneplus 3 touch screen

Any help would be much appreciated. Story starts like this. I purchased brand new OP3 before 8 days. Today accidentally my daughter dropped the phone and broke the digitizer(touch screen). It felt from the couch on the tile floor(less than 15 inch height) Now i am stuck with the new phone and broken touch screen.
I did got in touch with the Oneplus customer service yesterday in USA. They have repair facility in Texas. ****ONEPLUS WILL NOT COVER THE REPAIR UNDER THE WARRANTY AND THEY WILL NOT SELL ORIGINAL REPLACEMENT PARTS TO THE CUSTOMERS OR DO ANY REPAIRS OTHER THAN THE WARRANTY .SO BEWARE++++
On eBay there is couple of sellers from China that sell digitizer`s(touch screen bundled with display) but aftermarket parts for the phone are not as good as original.
I did not buy extended warranty for the phone when i purchased the phone itself.
Where can i buy original parts? Any help is much appreciated
If that does not work you can contact customer support of one plus. Read the reddit link below
https://www.reddit.com/r/oneplus/comments/4rs9si/slug/d53v8yg
Sent from my ONEPLUS A3003 using Tapatalk
That's why I say you get what you pay for. It is important for people to know that the $400 only gives you what comes in the package. You are on your own once they get your money.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Is it oneplus fault then his daughter breaks his phone? What do you think should they do now, send a new one on warranty?
Let it repair or buy a new one but don't blame oneplus for the mistakes of yourself and your daughter.
Gesendet von meinem ONEPLUS A3003 mit Tapatalk
Well, as far as I understand it's not possible to get it repaired at all, if it's not covered under warranty, which is pretty lame, actually.
Dabarr said:
Well, as far as I understand it's not possible to get it repaired at all, if it's not covered under warranty, which is pretty lame, actually.
Click to expand...
Click to collapse
You really think, warranty = new device if it's YOUR fault?!?
Holy Moly....
[email protected] said:
Is it oneplus fault then his daughter breaks his phone? What do you think should they do now, send a new one on warranty?
Let it repair or buy a new one but don't blame oneplus for the mistakes of yourself and your daughter.
Gesendet von meinem ONEPLUS A3003 mit Tapatalk
Click to expand...
Click to collapse
Do you even read what he said or you talk off your arses? He cannot find any replacement items anywhere. Buy a whatever other brand device, you will easoly find replacement parts. Oneplus doesn't sell any because they want to force you to buy the extra accidental warranty. He doesn't expect OP to pay for the damage that he caused.
Fir3blade said:
You really think, warranty = new device if it's YOUR fault?!?
Holy Moly....
Click to expand...
Click to collapse
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Someone on the OnePlus forums smashed their OP3 as well. OnePlus quoted them around €90 to get it repaired which is extremely reasonable.
Sent from my OnePlus3 using XDA Labs
brickedvice said:
Do you even read what he said or you talk off your arses? He cannot find any replacement items anywhere. Buy a whatever other brand device, you will easoly find replacement parts. Oneplus doesn't sell any because they want to force you to buy the extra accidental warranty. He doesn't expect OP to pay for the damage that he caused.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Click to expand...
Click to collapse
Yes my rude friend, unlike you I am able to read and understand also. So read post 1 and 2 and 3 again and then try to understand what you have read.
1.Why should he open a PayPal conflict? He paid and got his device. That's it.
2.Why should One+ sell parts to private persons? There is always the option to send the device to one of their repair center.
3.OP wrote that there are oem parts available on eBay but he don't want to buy one of them.
Gesendet von meinem ONEPLUS A3003 mit Tapatalk
brickedvice said:
Do you even read what he said or you talk off your arses? He cannot find any replacement items anywhere. Buy a whatever other brand device, you will easoly find replacement parts. Oneplus doesn't sell any because they want to force you to buy the extra accidental warranty. He doesn't expect OP to pay for the damage that he caused.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Click to expand...
Click to collapse
Try to read AND understand, THEN hit "quote button"....
Fir3blade said:
You really think, warranty = new device if it's YOUR fault?!?
Holy Moly....
Click to expand...
Click to collapse
Can u please tell me where I said he should get a new device if he breaks it, or even get it repaired for free? I am really curious about that. All I said is, that I as far as I understood, there was no way to get it repaired at all.
On a different note: As it was mentioned afterwards, it's apperently possible to get it repaired after all by oneplus. (for a reasonable price). So that's fine with me.
I guess there is a reason they offer 2 year coverage for $80 USD when you check out.
Thread cleaned:
Please do not post ways to fraud companies. This is not only wrong but its not allowed to be posted here.
Thanks
Wolf
Accident happens
Thats beyond our control.
What we can do ? With all senses ability still accident happening.
No one to be blame for.
Sure there are ways to rectify
RedBux said:
Accident happens
Thats beyond our control.
What we can do ? With all senses ability still accident happening.
No one to be blame for.
Sure there are ways to rectify
Click to expand...
Click to collapse
You guys misunderstood the whole story.I want my phone fixed and I want to pay for the new screen that my daughter broke. I want OEM screen,not some aftermarket garbage from china(ebay). When i send out my phone on repair I know the warranty will not apply. This is why i send my phone to them to get an estimate whatever and to approve repair whatever the cost is. But i just got the phone back with the letter from them..bla bla bla. They never offer repair and an estimate for repair.
dejan1979 said:
Any help would be much appreciated. Story starts like this. I purchased brand new OP3 before 8 days. Today accidentally my daughter dropped the phone and broke the digitizer(touch screen). It felt from the couch on the tile floor(less than 15 inch height) Now i am stuck with the new phone and broken touch screen.
I did got in touch with the Oneplus customer service yesterday in USA. They have repair facility in Texas. ****ONEPLUS WILL NOT COVER THE REPAIR UNDER THE WARRANTY AND THEY WILL NOT SELL ORIGINAL REPLACEMENT PARTS TO THE CUSTOMERS OR DO ANY REPAIRS OTHER THAN THE WARRANTY .SO BEWARE++++
On eBay there is couple of sellers from China that sell digitizer`s(touch screen bundled with display) but aftermarket parts for the phone are not as good as original.
I did not buy extended warranty for the phone when i purchased the phone itself.
Where can i buy original parts? Any help is much appreciated
Click to expand...
Click to collapse
man that's unlucky, this is why i paid ~100 usd for 2 year accidental coverage (long wait and must send damaged one back) but worth it
Chris zh said:
If your phone is still under warranty, you can send it back for warranty. Or you can choose to do it yourself. This is not difficult. This is a Oneplus 3 screen replacement video. You can learn to replace your Oneplus 3 screen with the video.
MOD EDIT: LINK REMOVED
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Click to collapse
Broken screen due to fall is not covered in warranty unless you have taken the extra accidental repair option and paid for it.
That apart, the OP was asking for places to purchase the original screen, not how to change the screen.
What is the point of digging up an obsolete thread and posting wrong and irrelevant information in it? To increase the number of your posts?

Screen repairs in the UK

Can anyone recommend a company/service centre to repair a broken screen on the HTC 10?
Thanks!
benj! said:
Can anyone recommend a company/service centre to repair a broken screen on the HTC 10?
Thanks!
Click to expand...
Click to collapse
Have you tried htc directly?
I would if I could find *anything* on their website about it!
Emailed a support request though. Stay tuned for exciting updates
benj! said:
Can anyone recommend a company/service centre to repair a broken screen on the HTC 10?
Thanks!
Click to expand...
Click to collapse
I agree that contacting HTC directly is probably the best way to go. Go to their website and use the 'chat' function. I asked about an M9 screen repair about six months ago and they quoted $150, so I'm guessing it would be only a little bit more for the 10.
BillTheCat said:
I agree that contacting HTC directly is probably the best way to go. Go to their website and use the 'chat' function. I asked about an M9 screen repair about six months ago and they quoted $150, so I'm guessing it would be only a little bit more for the 10.
Click to expand...
Click to collapse
Good call! Spoke to them via chat.
If anyone's interested, the cost they quoted was £115 excluding shipping and 'diagnostic tools', whatever that is, and takes approx 5 days from receipt of the phone.
Not surprised about the cost, but the turnaround is disappointing.
benj! said:
Good call! Spoke to them via chat.
If anyone's interested, the cost they quoted was £115 excluding shipping and 'diagnostic tools', whatever that is, and takes approx 5 days from receipt of the phone.
Not surprised about the cost, but the turnaround is disappointing.
Click to expand...
Click to collapse
Consider it a five day vacation from everyone's BS.
I will personnally change it myself.. Already changed (A9, m7 ans sansung GS7) just by order the screen ?.. I'm now experimented on screen repair ?
I will soon change my cover back from grey carbon to gold.. ?
Sent from my HTC 10 using XDA-Developers Legacy app
Fancy doing mine while you're at it?

Front glass broken

Hi there,
today I dropped my phone on the street and the front glass got broken. The phone is still fully working. Touchscreen and everything else works without problems.
A couple of months ago I changed the front glass of a Samsung Galaxy S4 with all the necessary stuff, e.g. loca glue. For the first trial the result was acceptable. No reading the other threads:
https://forum.xda-developers.com/showthread.php?t=3522863
https://forum.xda-developers.com/showthread.php?t=3592043
most of the posters don't recommend the replacement of the front glass. On ebay I can find both only the frontglass (about 10€) and the full suited display (about 135€). If I take an offer from china, the price would lower to 65€. Another option would be to send the phone to Oneplus and let those guys repair it.
Now the decisions I have to made:
Just buying the front glass: Would be an option, if it is the same difficulty like the Samsung phones. But I've found only one Youtube Tutorial. At 1:45 he puts something on the screen, but not sure if it's clue or just something to clean.
Buying a display from China: for about 65€ would be also ok. This can take up to 6 weeks of shipping. And in some forums I've read the quality should be much lower than the original parts from Oneplus. Does anyone have any experience about this?
Sending to Oneplus ist the last option. But this depends on the price. I opened a ticket and now I'm waiting for their offer.
What would you recommend? Has anybody changed the frontglass and can tell me about the success?
musv said:
Hi there,
today I dropped my phone on the street and the front glass got broken. The phone is still fully working. Touchscreen and everything else works without problems.
A couple of months ago I changed the front glass of a Samsung Galaxy S4 with all the necessary stuff, e.g. loca glue. For the first trial the result was acceptable. No reading the other threads:
https://forum.xda-developers.com/showthread.php?t=3522863
https://forum.xda-developers.com/showthread.php?t=3592043
most of the posters don't recommend the replacement of the front glass. On ebay I can find both only the frontglass (about 10€) and the full suited display (about 135€). If I take an offer from china, the price would lower to 65€. Another option would be to send the phone to Oneplus and let those guys repair it.
Now the decisions I have to made:
Just buying the front glass: Would be an option, if it is the same difficulty like the Samsung phones. But I've found only one Youtube Tutorial. At 1:45 he puts something on the screen, but not sure if it's clue or just something to clean.
Buying a display from China: for about 65€ would be also ok. This can take up to 6 weeks of shipping. And in some forums I've read the quality should be much lower than the original parts from Oneplus. Does anyone have any experience about this?
Sending to Oneplus ist the last option. But this depends on the price. I opened a ticket and now I'm waiting for their offer.
What would you recommend? Has anybody changed the frontglass and can tell me about the success?
Click to expand...
Click to collapse
Open the ticket mate. No fuss. You'll get your device going in maximum 2 weeks. I tried replacing the glass myself and failed, I cracked the screen half way through...
Buying from eBay... Idk, but if people say they're not original, why Risk? Then again there's the struggle of doing it yourself.
The cheapest and safest is to send it to ONEPLUS.
Cheers
musv said:
Hi there,
today I dropped my phone on the street and the front glass got broken. The phone is still fully working. Touchscreen and everything else works without problems.
A couple of months ago I changed the front glass of a Samsung Galaxy S4 with all the necessary stuff, e.g. loca glue. For the first trial the result was acceptable. No reading the other threads:
https://forum.xda-developers.com/showthread.php?t=3522863
https://forum.xda-developers.com/showthread.php?t=3592043
most of the posters don't recommend the replacement of the front glass. On ebay I can find both only the frontglass (about 10€) and the full suited display (about 135€). If I take an offer from china, the price would lower to 65€. Another option would be to send the phone to Oneplus and let those guys repair it.
Now the decisions I have to made:
Just buying the front glass: Would be an option, if it is the same difficulty like the Samsung phones. But I've found only one Youtube Tutorial. At 1:45 he puts something on the screen, but not sure if it's clue or just something to clean.
Buying a display from China: for about 65€ would be also ok. This can take up to 6 weeks of shipping. And in some forums I've read the quality should be much lower than the original parts from Oneplus. Does anyone have any experience about this?
Sending to Oneplus ist the last option. But this depends on the price. I opened a ticket and now I'm waiting for their offer.
What would you recommend? Has anybody changed the frontglass and can tell me about the success?
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I have replaced hundreds of screens in devices and for the most part it is cheaper and far easier then anything else.
Im about to replace my USB port myself as soon as my tool kit gets here on Monday.
I would never send a device to the OEM to be fixed. It will cost you twice as much plus the time without a device is just stupid.
I have always trusted these people with all the stuff I need to repair. Never trust some random Youtube video.
https://www.ifixit.com/Guide/Oneplus+3+Cracked+Screen+Replacement/76509
zelendel said:
I have replaced hundreds of screens in devices and for the most part it is cheaper and far easier then anything else.
Im about to replace my USB port myself as soon as my tool kit gets here on Monday.
I would never send a device to the OEM to be fixed. It will cost you twice as much plus the time without a device is just stupid.
I have always trusted these people with all the stuff I need to repair. Never trust some random Youtube video.
https://www.ifixit.com/Guide/Oneplus+3+Cracked+Screen+Replacement/76509
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Click to collapse
Didn't realize how expensive it is to replace the screen, I hope I never break mine!
ZVNexus said:
Didn't realize how expensive it is to replace the screen, I hope I never break mine!
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You could find a cheaper knock off im sure but I hold a simple believe when it comes to electronics. You get what you pay for. You buy cheap and you get cheap.
The USB port was like 4 bucks with 25 dollars shipping lol.
zelendel said:
You could find a cheaper knock off im sure but I hold a simple believe when it comes to electronics. You get what you pay for. You buy cheap and you get cheap.
The USB port was like 4 bucks with 25 dollars shipping lol.
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That's been my general experience as well, with probably the exception of Intel CPUs. Got my 1700X and is better for building than a 7700K or 8700K for almost half the price.
ZVNexus said:
That's been my general experience as well, with probably the exception of Intel CPUs. Got my 1700X and is better for building than a 7700K or 8700K for almost half the price.
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Yeah sometimes you find a good deal. Rare as it maybe.
Got an answer from Oneplus:
Screen: EUR 57.20
Fingerprint Sensor: EUR 12.60
Labor: EUR 18.50
Vat: 23%
Total: EUR 108.61
Not sure, if there are any shippig costs to be added.
musv said:
Got an answer from Oneplus:
Screen: EUR 57.20
Fingerprint Sensor: EUR 12.60
Labor: EUR 18.50
Vat: 23%
Total: EUR 108.61
Not sure, if there are any shippig costs to be added.
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Click to collapse
57 Euros doesn't sound bad actually especially if it's the regular screen.
zelendel said:
I have replaced hundreds of screens in devices and for the most part it is cheaper and far easier then anything else.
Im about to replace my USB port myself as soon as my tool kit gets here on Monday.
I would never send a device to the OEM to be fixed. It will cost you twice as much plus the time without a device is just stupid.
I have always trusted these people with all the stuff I need to repair. Never trust some random Youtube video.
https://www.ifixit.com/Guide/Oneplus+3+Cracked+Screen+Replacement/76509
Click to expand...
Click to collapse
What? It may suck to send your device away but why are you saying they charge you twice as much? That's misinformation. I sent mine and it only cost 80£ (labour and shipping included). Where can you buy an original display for 80 quid? Even the Knock offs from eBay cost more than that.
XDRdaniel said:
What? It may suck to send your device away but why are you saying they charge you twice as much? That's misinformation. I sent mine and it only cost 80£ (labour and shipping included). Where can you buy an original display for 80 quid? Even the Knock offs from eBay cost more than that.
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You are not adding in the cost of buying g another disposable device to use for the weeks your device is gone. That's for you. Do you know how much it would cost from the US for a repair?
ZVNexus said:
57 Euros doesn't sound bad actually especially if it's the regular screen.
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Ok, I created a repair request on my Oneplus account.
musv said:
Ok, I created a repair request on my Oneplus account.
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Great! The price surprised me. When my LG V10 died I sent it in thinking it was going to be a free repair for the bootloop issue.. $400 USD to replace motherboard. **** that lol
ZVNexus said:
Great! The price surprised me. When my LG V10 died I sent it in thinking it was going to be a free repair for the bootloop issue.. $400 USD to replace motherboard. **** that lol
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That's the issue is being in the states. It will always be a lot more expencive coming from there then from anywhere in Europe.
zelendel said:
That's the issue is being in the states. It will always be a lot more expencive coming from there then from anywhere in Europe.
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Repair center was in Kentucky, and I live in Connecticut LG just jacks their prices for some reason
ZVNexus said:
Repair center was in Kentucky, and I live in Connecticut LG just jacks their prices for some reason
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Wow that is just crazy. Enjoying the weather I sent back home?
zelendel said:
Wow that is just crazy. Enjoying the weather I sent back home?
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Yep! Not gonna pay $400 to repair a device that is literally $100 something on Ebay or Swappa, and I am definitely not going to pay $400 for a device that is guaranteed going to bootloop again in only a years time. So I spent $300 and bought a new OP3. Originally got the V10 because as someone coming from IOS, I automatically thought all Android phones could be unlocked and rooted with ease, with some o them sweet custom ROMs. This guy didn't do his research and ended up with using LG's, horrible, horrible (I cannot stress this enough) software. Not to mention the extra thick layer of AT&T bloat behind it. I don't really care about the hardware in a phone, as long as its good enough to have the software run good.
ZVNexus said:
Yep! Not gonna pay $400 to repair a device that is literally $100 something on Ebay or Swappa, and I am definitely not going to pay $400 for a device that is guaranteed going to bootloop again in only a years time. So I spent $300 and bought a new OP3. Originally got the V10 because as someone coming from IOS, I automatically thought all Android phones could be unlocked and rooted with ease, with some o them sweet custom ROMs. This guy didn't do his research and ended up with using LG's, horrible, horrible (I cannot stress this enough) software. Not to mention the extra thick layer of AT&T bloat behind it. I don't really care about the hardware in a phone, as long as its good enough to have the software run good.
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I hear you there. I had a g2 for a while. Then moved to the nexus but the 6 had issues dealing with the cold. So got the 1+3 for a steal from a dev. To be honest. I wanted to hate it because the CEO is an idiot. But other then some crappy BT issues when on a weak wifi connection. (licensing issues I'm sure) and the fact it won't work with my smart watch. I really can't complain about about.
I replaced my Motherboard and Battery by sending it to Oneplus. I do live in the EU so that could be a big difference. But a DHL driver picked it up on Monday. And I got it back the same week on Friday fully repaired without additional costs. A screen replacement here costs about €100 which is not expensive at all.. The problem mainly is that original parts are very rare and mostly fake.
Puddi_Puddin said:
I replaced my Motherboard and Battery by sending it to Oneplus. I do live in the EU so that could be a big difference. But a DHL driver picked it up on Monday. And I got it back the same week on Friday fully repaired without additional costs. A screen replacement here costs about €100 which is not expensive at all.. The problem mainly is that original parts are very rare and mostly fake.
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Click to collapse
I used DHL for the first time Getting the USB port. Ordered it before Xmas and got it 2 weeks later. I was impressed with DHL as they went out of their way to make sure I got the package.

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