Google sync error, app update and download failure - Honor 8 Pro Questions & Answers

Hey guys,
After the latest update, I have been getting Google sync error, and then there's the play store error where I cannot download apps.
Sync and app downloads happen at their own time and have tried from clearing playstore services cache to resetting the phone to factory settings.
Hard reset works but the issue returns. Does anyone else have this issue? Please do comment
Update: Tapzo was the culprit app, deleted it and cleared the cache. Restarted the phone and everything works fine.
Check for high ad serving and invasive apps, delete them one by one, cleaning play store cache and restarting the phone each time. Once the app that's causing issues is deleted everything should work fine.
Huawei might fix this in an update if all of us effected complain.

With L09 -B432-C183 I have the problem synonymous. Despite new installation and factory reset

Deleted Tapzo and cleaned cache off of play store and play services. Everything seems to be working including google sync(manual) and app updates and downloads, but still under observation.

delete apps that have more ads and seek more access to your information ie., gallery, contacts etc.... delete one by one and each time clear cache and restart, some app will be causing the problem and once you find that app everything will be back to normal

This might help:
Go to settings - Advance settings - Backup and Reset- Network settings reset
Should resume downloads.

I had similar issue. Truecaller app was an issue. Uninstalling and rebooting helps but issue will be back as soon as I install Truecaller app.

Temporary solution after lots of logs sent to R&D team.
Go to Settings- battery - lock screen clean up.
Untick all apps (Close all option must be greyed out).
Switch on Airplane Mode for 15 seconds . Turn it off.
Turn on WiFi and downloads should resume automatically .

Have you tried clearing the Cache files in the internal Storage and rebooting your device?

Only if I had seen this earlier.
I have been having this for a long time. Lost a bunch of pictures after doing a hard resets.
Finally this heped. Thanks!

If you use Truecaller either uninstall it or give all permission and also secondary app launch, trust app etc.
Once you download anything from olay store if it gets stuck, just open Truecaller and play store will start downloading.

https://forum.xda-developers.com/honor-8-pro/how-to/update-b150-t3676611

Related

[Q] Unable to install Apps from market

I am unable to install apps from the market. I can access the market and select the apps but all I get is starting downloads which doesn't change even if I leave for hours. I have WI-FI enabled and can access the web with no problems. Here is what I have tried already.
Clear Data in Downloader,
Clear Data and Cache in market
Factory reset
Flashed to CyanogenMod 7
and I still cannot download any apps.
If you have s-off you could try deleting the market.apk file and then reinstalling from a non market source? If you search xda I'm sure I remember several threads about this.
I had this problem a few times. Have you recently changed your Gmail (If you use Gmail) address from @googlemail to @gmail? This is what caused the problem for me and many others...
Sent from my HTC Desire using XDA App
I never did work out what was causing the problem. I installed CyanogenMod 7 and all is work again.
Yea, sometimes just a reflash fixes the problem. I also found that, sometimes, the download would just finish but never actually install - almost as if the .apk downloaded but the Market Process just never actioned the new .apk to open, so it just sat in /cache until the next reboot, doing nothing.
log in to google talk...i think that should solve the issue.

Google Play - Cannot install Apps "Error processing purchase"

When I click, Accept & Download when trying to install an app from the phone, I get, "Error processing purchase". This happens on free apps & paid, I tested.
Also, if I'm on the web version of Play Store, and select install, nothing happens.
Any suggestions?
Have you tried clearing app cache and data?
Sent from my Galaxy Nexus
No, I read some stuff about that, but not sure how to go about doing this?
Settings - apps - Google play - make sure everything is clear.
Sent from my Galaxy Nexus
Found the settings, but still having issue.
There are a few different things you can try:
1. Clear cache/data on just Downloads + Download Manager.
2. Clear cache/data on just Google Play Store.
3. Clear cache/data on Play Store + Downloads + Download Manager.
4. Uninstall Play Store updates.
5. Wait a few days (sometimes if it's on the server side things just need to timeout and then they'll work again).
If those fail there is one other I stumbled upon when I was getting Error -101 trying to download/update apps (I also had incorrect Installed Apps numbers showing) after the IMM76I update:
6. Remove your Google account from Accounts & Sync. Readded and everything should show up and work again!
That even fixed a FC I was getting from gapps related to Browser Sync. Worth a shot! Good luck!
If I select Uninstall Updates, it seems to uninstall Google Play. Is there a download to get it back?
Nevermind, I see what the deal is,
uninstalling the market actualizations and leting it update again solved the proble for me

can someone uplpad ebookdroid 2.0.4 apk?

its a free app so I hope its OK to ask. my play store is giving me a stupid 497 error.
bckrupps said:
its a free app so I hope its OK to ask. my play store is giving me a stupid 497 error.
Click to expand...
Click to collapse
That sucks man. I did a little digging and their project has a site on googlecode: https://code.google.com/p/ebookdroid/downloads/detail?name=ebookdroid-1.6.6.apk
Sounds like you may have gotten a bad playstore apk... have you tried this?
Go to Settings
Select Applications ->Manage Applications or Apps
Select All (Look for ALL on top menu or swipe to the right to get to ALL)
Select Google Play Store
Tap Force Stop and tap Uninstall updates.
Go back to All and select Google Services Framework.
Select Clear Data.
Turn off (shut down) your device and turn it back on.
Open Play Store and see if you can log into your account and download apps again.
uprightbass360 said:
That sucks man. I did a little digging and their project has a site on googlecode: https://code.google.com/p/ebookdroid/downloads/detail?name=ebookdroid-1.6.6.apk
Sounds like you may have gotten a bad playstore apk... have you tried this?
Go to Settings
Select Applications ->Manage Applications or Apps
Select All (Look for ALL on top menu or swipe to the right to get to ALL)
Select Google Play Store
Tap Force Stop and tap Uninstall updates.
Go back to All and select Google Services Framework.
Select Clear Data.
Turn off (shut down) your device and turn it back on.
Open Play Store and see if you can log into your account and download apps again.
Click to expand...
Click to collapse
yes weird cause that is the only one giving me trouble and I really like that reader. I did clear and delete it and install your apk and it still won't update yet everything else downloads fine. thanks for trying. not sure i want to do all the abovewhen everything else is running fine.
bckrupps said:
yes weird cause that is the only one giving me trouble and I really like that reader. I did clear and delete it and install your apk and it still won't update yet everything else downloads fine. thanks for trying. not sure i want to do all the abovewhen everything else is running fine.
Click to expand...
Click to collapse
Well if you uninstall your updates/clear cache/ and re login you will not loose any apps. It would just force your tab to download whatever apps have failed, and request new info from google (hopefully clearing your errors). From what I have seen, that 497 error has been happening a lot lately and when it does it fails on all downloads. Let me know if you try it, and what your results are. I am curious...
uprightbass360;44463562]Well if you uninstall your updates/clear cache/ and re login you will not loose any apps. It would just force your tab to download whatever apps have failed, and request new info from google (hopefully clearing your errors). From what I have seen, that 497 error has been happening a lot lately and when it does it fails on all downloads. Let me know if you try it, and what your results are. I am curious...[/QUOTE]
my wifi at work was fine but this one app kept erroring out. got home and it updated fine so I have no idea lol

[Q] apps not getting downloaded form playstore

i am having micromax canvas a1. it is working fine till recently the apps are not getting installed or updated from googleplaystore. kindly help.
problem solved
i m also getting this error but now solved just uninstall update of super su from setting - apps .
install latest playstore
same problem
Earlier I was able to install/update apps from Play Store. But since last week, app are not getting updated, nor I can install new apps. If I try to do it, just downloading bar is displayed.
Same here too. Can't update nor download. Any solution ?
I also faced same problem
until i found there was low internal storage issue.
move as many as apps to external sd card.(which can be moved)
i uninstall apps which i don't use often. cleaned some junk & memory from CleanMaster App.
Guess what happened , everything turned out to be normal.
Use Google DNS address in PC ethernet settings , restart router.
Than in phone clear playstore data and cache,clear downlaod manager data and cache,
Restart phone
download any app from playstore, it won't show any downloading status till 5 mins but will start automatically by then.
Hit the thanks button if it helped you.

Can't install or update apps in Google Playstore

Hi
I've had this problem for a few days now. I've tried all the Googled fixes: cleared caches and data on Playstore and Google Play Services; disabled/enabled the same; deleted Google accounts and reinstalled; checked date & time ok; checked for disabled apps. Sometimes I get error message 495; sometimes I don't--in this case the download bar just continuously runs.
What am I missing, please?

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