I had my G4 repaired last year when it suffered the Bootloop issue, It had a custom rom and unlocked bootloader back then but they still fixed it (assuming they couldn't even get it to boot fully)
Long story short, My G4's charging port began to be very temperamental, and I was getting rare bootloops so I sent it back again seeing as it was under Guarantee. After my phone sitting at the center for 2+ weeks without any updates I emailed LG to be told that because of the unlocked bootloader it was out of guarantee.
Has anyone tried to push on with LG and get it fixed after they deny the repair?
If they received your phone and IMEI was confirmed to be unlocked, then you're either getting the spare parts yourself or looking for a new one.
They actually have to repair it.
Maybe it will help if you put preassure on them.
That's not cool, how the hell unlocking bootloader could damage USB port.
Don't know the laws in UK. But lg Sweden have always repared my devices always unlocked.
One time thay couldn't repair it and sent me a store credit for a brand new device 480 usd even more then I payed for it?
Unless they can prove that unlocking bootloader caused the faulty USB (which they obviously can't) then you are entitled to it. Pressure them.
If not, get it back, relock bootloader and send back again.
Related
My G4 was built in May and recently developed some weird issues. Reboots every 30 minutes or so, and will only charge intermittently. Charges for 30 seconds, stops for 30 seconds, charges 30 seconds, stops again.
Weirdly it seems to be charging to 'full' faster than before, and the battery life has become terrible despite being in airplane mode as I've put my simcard in another phone. I've tried a complete wipe and flashed stock but no improvement.
I was under the impression I'd voided the warranty by unlocking the bootloader but I've just read the LG unlocking page which contains the following text, implying there may still be some warranty coverage.
"As we cannot guarantee the proper operation of our hardware with custom software, we are not able to maintain the full scope of warranty for your device after you have unlocked the bootloader. Because of that we have a responsibility to let you know that defects which may result from, or were caused by custom device-software may not be covered by LG warranty."
I'm in the UK and about to send my phone off to LG for repair, anyone have any experience with this? Will they just knock it back straight away for being unlocked or will they replace it anyway as it looks like a hardware issue?
Did you buy it outright or via your network?
In my experience, networks in the UK are a lot more understanding of unlocked bootloaders than manufacturers. I unlock the bootloader on pretty much all of my devices and whenever I've sent a device back, they've never batted an eye lid.
I've mates who have had similar experiences on Vodafone.
i'm in the UK and phoned up to explain i could only get 4G at home by forcing it via the hidden menu by dialling 277634#*# in dialer and go to field test > modem settings > lte band selection and selecting band 3 (for Three network). asked them if i could send it in to be looked at and they told me by accessing the hidden menu i'd invalidated my warranty. JUST FOR THAT!!!! good luck with an unlocked bootloader, let me know how you get on...
I actually broke my phone and couldn't fix it myself. I had an unlocked bootlader and had flashed TWRP and other stuff. It clearly said "Bootloader unlocked!" when turning it on.
So... I bricked it and couldn't fix it myself so I had to send it for repair. I sent it to Phone House (Spain, I live here) and they said they couldn't fix it, so they sent it to LG. They told me that after some time I'd receive a SMS with the cost of the repair. I was scared it would be too high but I had no other option.
Two weeks go by and I receive a SMS from LG saying "your phone has been fixed and you can pick it up from the store you left it." I was confused as **** because I thought my warranty was voided but it apparently wasn't.
Either way my phone was fixed and I didn't have to pay anything.
Hi everyone. As we know some of our phones died due to bootloop cause of defective motherboard (or something). I have already had rooted and bootloader unlocked H815. Bootloop did not happen to me but i want to know that if it happen, will i loose warranty cause of bootloader unlocked device?
That's correct. No warranty. Even though unlocking has nothing to do with faulty motherboard or faulty ota or whatever broke it. Anyway i'm thinking that its impossible that lg not knowing the certain action thats triggering the bootloop and could release a patch or something to prevent it.
I took mine to the Sprint store when mine went into boot loops and they replaced mine free of charge. They were aware of the motherboard situation, the only downside was I had to wait for them to ship mine in which was only a few days.
Sent from my LGLS991 using Tapatalk
xdaorxan said:
Hi everyone. As we know some of our phones died due to bootloop cause of defective motherboard (or something). I have already had rooted and bootloader unlocked H815. Bootloop did not happen to me but i want to know that if it happen, will i loose warranty cause of bootloader unlocked device?
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While the 2 answers below are different...
csjneek said:
That's correct. No warranty. Even though unlocking has nothing to do with faulty motherboard or faulty ota or whatever broke it. Anyway i'm thinking that its impossible that lg not knowing the certain action thats triggering the bootloop and could release a patch or something to prevent it.
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Shadefactor said:
I took mine to the Sprint store when mine went into boot loops and they replaced mine free of charge. They were aware of the motherboard situation, the only downside was I had to wait for them to ship mine in which was only a few days.
Sent from my LGLS991 using Tapatalk
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They are both correct.
It depends where the device was purchased.
In the US, if purchased from a carrier they will normally replace through insurance or if still in warranty. I assume this may be the same worldwide, if purchased directly from carrier (I'm sure I will be corrected, if this is not so )
If you purchase the device outright (Ex. eBay, swappa online store) you are responsible for the service charge. UNLESS the online store offers some limited warranty.
LG will NOT simply replace/repair without proof of purchase.
Model H815, bought the device at launch. From UK.
So a couple weeks ago I was messing around with rooting and all that, managed to flash a bad file and ended up in a boot loop. Fixed it using LG Bridge, flashed all the right files and was running a rooted device fine.
Then maybe a week after that whilst just using the phone normally, it freezes, the speakers make a weird buzzing noise and then the phone turns off. Ever since it has been bootlooping. I tried fixing it using LG Bridge again, using the 'Update Error Recovery' option with the device in download mode, it says it was successful but the device still bootloops.
Not sure what to do? Will LG replace the board if it is a hardware fault even though the bootloader is unlocked? I may have also taken the phone apart with the intention of baking it, but never did. Would they be able to tell that I did that and then not repair it?
How much would a repair cost if for some reason it wasn't covered? What's the best way to get it repaired? I got it on contract from O2.
Also, if anyone knows where I can buy a motherboard that would be great, as I'd rather just repair it at home instead of sending it off to LG not knowing if they are going to charge me or not.
Thanks in advance.
It is caused by hardware fail, not by you.
Some people admitted that LG repaired their phone with unlocked bootloader, no luck for me, trying to argue with them.
They'll give you a number to SBE (Their 3rd party repair service), again few people admitted that they repaired their phones for freaking free. No luck for me as well here. They've said "It's unprofitable for them to repair it". I actually think they are retarded, thats a quote of first 2 sentences from their response to me: "hank you for your email. If your handset is still in warranty we would ask that you contact LG customer services for further advice, as we only carryout non warranty repairs on behalf of LG. If your handset is out of warranty by date unfortunately we may be unable to offer a viable repair solution." - WTF is that?
Lastly there is no official place where you can buy a mobo, asked LG about 2 weeks ago - no response...
Alright so I have had my LG G4 since last summer. Last night I went to check my phone, and it was turned off. After turning it on it showed the LG G4 logo then went black. Tried charging it but same thing. Can't restore it because it won't stay in Download mode long enough to be reset. I have read that serial numbers that start with 505 to I think 507 or 509 can have faulty mobo's. I was thinking of taking it into Tmobile to get it upgraded or replaced, but there's one catch. My bootloader is unlocked an I don't know if that breaks warranty, when you turn on the device it shows bootloader unlocked. Kinda stuck here. Please give advice thanks :/.
What in case they knew about bootloop problem on the early stage, or they specially injected this problem to explode in two-three years (when the warranty is off). Just to save a lot of money they offered free bootloader unlock with non-removable message on the screen and "your warranty will be void". In my opinion they should fix it for free, just because this situation is a shame. Mine has unlocked bootloader as well, now in service, but still don't know the status. If they will not fix it for free - I will push them to do this
BleepBloop said:
Alright so I have had my LG G4 since last summer. Last night I went to check my phone, and it was turned off. After turning it on it showed the LG G4 logo then went black. Tried charging it but same thing. Can't restore it because it won't stay in Download mode long enough to be reset. I have read that serial numbers that start with 505 to I think 507 or 509 can have faulty mobo's. I was thinking of taking it into Tmobile to get it upgraded or replaced, but there's one catch. My bootloader is unlocked an I don't know if that breaks warranty, when you turn on the device it shows bootloader unlocked. Kinda stuck here. Please give advice thanks :/.
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The circumstances are very different for the US than it is for the rest of the world. Your one catch is no catch. It doesn't matter. Just do it.
http://forum.xda-developers.com/showpost.php?p=66931869&postcount=1048
Snakecharmed said:
The circumstances are very different for the US than it is for the rest of the world. Your one catch is no catch. It doesn't matter. Just do it.
http://forum.xda-developers.com/showpost.php?p=66931869&postcount=1048
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Alright I am calling the 611 number today. Thanks.
Not sure if the policy is the same worldwide but mine's just been for repair in the UK with an unlocked bootloader and CM13 loaded on it. They fixed it under warranty with no questions asked.
That said it was repaired by the retailer who probably don't care as they just fix it and claim the cash from LG.
My phone fell prey to the ILAPO issue where a faulty motherboard causes the phone to bootloop endlessly. I had unlocked my bootloader and was running imperium ROM previously. LG said they'd repair my phone under warranty, but I'm afraid once they get it they'll change their mind once they see that I unlocked my bootloader ("Bootloader Unlocked!" text is still visible while phone bootloops.)
The way I see it, I have two options:
Send it in and pray they only inspect the hardware (they asked me to send it in without a battery, anyways....)
Bake the motherboard in my oven in hopes of destroying any trace of data (but could this temporarily fix my problem by re-seating the connections and cause LG to decide I don't really need a repair?)
What do you think? Have any of you got your phone repaired after unlocking the bootloader?
EDIT: I ended up sending my phone in and it was repaired even though the bootloader was unlocked! Waiting to receive it in the mail
depending on how much warranty time you still have, maybe you could wait a week or 2 and then relock bootloader method will be published, start watching this thread http://forum.xda-developers.com/g4/general/h815-relock-bootloader-t3506634
@OmnipotentPilot : I did and they did.
I had same issue and sent it in and they fixed it and returned it.
I also bought mine 2nd hand so I had no receipt or anything. I went to website and filled out service request, put a date within a year in where it asked purchase date (or something like that), then it says picture of reciept, and didn't provide one. Then i put the IMEI number in and it came back as repair covered...
also for service requested i picked ( i think it was hardware issue or something like that. then "other" so I could type in that it had the "motherboard bootloop issue".
I got a shipping label thru email, sent it in, it was in the facility 12 hrs (they provide a tracking number once recieved), and shipped back out 2day. whole thing took about a week. but I don't think they actually go thru them once it's approved and recieved. Because when you get the shipping label it says what to make sure is in the box when you send it and it specifically says "receipt" but I didn't have one, so it wasn't in there, but everything got done. I think they actually have a bunch of boards and they just put a new one in and flash the IMEI number or something and send it back out. Because my sd card bracket was bent and broken too and that was fixed as well. But I know the glass and frame / bezzel was mine because I had a small scratch that was still there when I got it back.
My Phone had the bootloop issue, It was 10 days out of warranty (just over a year since purchase) and I had unlocked bootloader and Genysis ROM, Sent it in and it looks like they replaced the insides. It's got a new serial number but i still recognised the same little marks on the outside. It came with Lollipop on so had to re unlock bootloader and install genysis again.
Oh and I also dropped the phone in a stream a few months before but got it out within a couple of secs so i don't think it affected it. But they didn't pick up on that either.
Hello,
No problem for me. 10 days and my phone is back with a new motherboard AND new battery (mistake may be for the battery...).
My phone was unlocked with a custom rom.
Have a nice return
Since LG G4 bootloop had gave us trouble last year, now LG realised their mistake.
So LG should repair whether with warranty or not! Root or not , locked or unlocked. They should repair for free
Yep, I bootlooped mine trying to update CM13 when it was in nighly and they replaced it with no problems XD
repaired no problems
i had same issue sent it in with unlocked bootloader and got it back repaired in 9 days
Sorry to bump but I wanted to let everyone know that I ended up sending in my device. I received an email yesterday that repairs are complete and it's on the way back to me! Will edit original post.
No such luck with mine unfortunately, sent it back stating that it was rooted and therefore warranty was invalid.
Depends on the technician I guess. Mine was unlocked, without any OS and it got fixed (over one year to warranty expires). My friend had no luck though. His claim was rejected despite locked bootloader. What is more, the technician claims the phone was water damaged.
In the EU , the SELLER have to change or repair your device for free in warranty time...I live in hungary...my H815 bootlooped...The LG refuse the service...the Official LG repair shop refuse too...Then i research a little....
Read this: https://www.piana.eu/root/
Tomorrow i'll go to the seller (mobile company, Telenor Hungary) and let's the game begin!
Yes. My carrier unlocked/bootloader unlocked/TWRP recoveried H815 that I bought off Swappa was replaced by LG with no issues. They say they replaced my motherboard, but the entire device is new. New EVERYWHERE. I had an H815, now this device has H811 all over it. They couldn't send an H815, so they asked me what I wanted. I opted for the H811 so I can unlock the bootloader (screw AT&T and their restrictions).
New device is already bootloader unlocked, TWRP installed and running stock rooted ROM until the carrier unlock goes through. Then it will be all ResurrectionRemix.