The new 5.2.6.0 update was pushed out to my FireTV on Saturday morning and I've been unable to run YouTube, PBS, NBC, and Amazon Prime programming since then. All my paid apps are running fine so far - Hulu, Netflix, HBO Now - but when I try to load anything from the free apps, I get kicked back a screen or two and nothing loads.
I have one of the original Fire TV boxes as I bought it in April 2014 and it's worked great since I bought it. I was on the phone for over an hour yesterday trying to get some help from their techs but nothing worked including a complete factory reset. Something in this update is blocking access to my free apps programming.
I understand that I'm supposed to be seeing more advertising but that's missing too. I was told at the end of my tech support conversation to buy another box because the warranty has obviously run out, but of course, they stopped selling the boxes several weeks ago and I'm stuck with a box that only works for half of what we used to watch.
Any suggestions for my next step? TIA!
Mj_Oregon said:
The new 5.2.6.0 update was pushed out to my FireTV on Saturday morning and I've been unable to run YouTube, PBS, NBC, and Amazon Prime programming since then. All my paid apps are running fine so far - Hulu, Netflix, HBO Now - but when I try to load anything from the free apps, I get kicked back a screen or two and nothing loads.
I have one of the original Fire TV boxes as I bought it in April 2014 and it's worked great since I bought it. I was on the phone for over an hour yesterday trying to get some help from their techs but nothing worked including a complete factory reset. Something in this update is blocking access to my free apps programming.
I understand that I'm supposed to be seeing more advertising but that's missing too. I was told at the end of my tech support conversation to buy another box because the warranty has obviously run out, but of course, they stopped selling the boxes several weeks ago and I'm stuck with a box that only works for half of what we used to watch.
Any suggestions for my next step? TIA!
Click to expand...
Click to collapse
I'm not from the US, but I'm pretty this is sounding like some sort of cache bug.
Try going to each individual app in settings and clearing cache and data; if this doesn't solve it, then I would remove the app and reinstall it.
If this doesn't work, I'd try deregistering your Amazon account in settings with the applications stated removed; then registering again, this may refresh the app store's data.
Lastly, try a factory reset of the Fire TV; this is a last resort.
Ok so i have same issues the main one being allcast i cannot stream to tv from phone or kindle hd the firestick just tells me to install allcast on firestick... i have also factory reset and still the same issues telling me to install the app... tryed on my old firestick not updated to 5.2.6.0 and all app are working fine
Uk user
Um. For those of you with the app store problems, does syncing your Amazon account fix this?
This is if you cannot download applications
Go to: Settings > My Account > Sync Amazon Content
What if you install the app from the browser interface on your laptop.
Johnr79 said:
Ok so i have same issues the main one being allcast i cannot stream to tv from phone or kindle hd the firestick just tells me to install allcast on firestick... i have also factory reset and still the same issues telling me to install the app... tryed on my old firestick not updated to 5.2.6.0 and all app are working fine
Click to expand...
Click to collapse
Try to install it remotely from the Amazon site, and choose to deliver it to the Fire stick you want. If it doesn't try to sync your account.
I doubt the application being installed is at issue, I believe there is some sort of configuration issue for you with the app. I don't use AllCast, so I can't help you there
This application has stopped working since the 21st September on newer released firmwares, the application developer will need to fix the issue with newer firmwares for AllCast.
This could be correlated with the issues others have; I doubt there has been major API changes.
Ok thanks i appreciate the reply regarding allcast app guess i just have to wait for an update and try it again..
:good:
XDA_h3n said:
I'm not from the US, but I'm pretty this is sounding like some sort of cache bug.
Try going to each individual app in settings and clearing cache and data; if this doesn't solve it, then I would remove the app and reinstall it.
If this doesn't work, I'd try deregistering your Amazon account in settings with the applications stated removed; then registering again, this may refresh the app store's data.
Lastly, try a factory reset of the Fire TV; this is a last resort.
Click to expand...
Click to collapse
I did all of this during my phone conversation with tech support, plus I had removed and reinstalled those apps prior to calling in with my problem. We did the deregistering/reregistering my account and then we did a full factory reset, which also didn't work. Is it possible that I have a corrupt install of this update? And could tech support remove the new version and knock it back to the previous one?
Interesting questions. I've had YouTube freezing after a few minutes, since the update. I'll do a clear cache/data as see if that resolves it. If not a new YT install.
I spoke with tech support last night because I reported this issue to them about 10 days ago and I wanted an update. The guy told me there was a master ticket in the system regarding this issue. It sounds like the new update triggered an hdcp error in certain apps. Like the OP, all my payed apps work but non of my amazon or free apps.
mnsupermachine said:
I spoke with tech support last night because I reported this issue to them about 10 days ago and I wanted an update. The guy told me there was a master ticket in the system regarding this issue. It sounds like the new update triggered an hdcp error in certain apps. Like the OP, all my payed apps work but non of my amazon or free apps.
Click to expand...
Click to collapse
I ended up buying a 2nd generation unit from Best Buy that arrived today and is working just fine. Good luck with yours - I hope they get it fixed for you.
Related
Cannot download/install WWE apk on my AFT saying unavailable (geolock I guess)
My AFT/Amazon account is aware I am Not is the USA even tho I do run via DNS.
In my Amazon.com account the AFT is there with a red X next to device so they are
on to me, but Netflix works 100%.as did Prime 30 day.
The Amazon App store app is android but needs GPS location no good
I tried another WWE.apk from here but mentions not my app not going to run.
Do I fudge the system again with a new email and reset the box.
Will root resolve this issue.
I feel it is more to do with how i registered the box.
Thanks
o-I-c said:
Cannot download/install WWE apk on my AFT saying unavailable (geolock I guess)
My AFT/Amazon account is aware I am Not is the USA even tho I do run via DNS.
In my Amazon.com account the AFT is there with a red X next to device so they are
on to me, but Netflix works 100%.as did Prime 30 day.
The Amazon App store app is android but needs GPS location no good
I tried another WWE.apk from here but mentions not my app not going to run.
Do I fudge the system again with a new email and reset the box.
Will root resolve this issue.
I feel it is more to do with how i registered the box.
Thanks
Click to expand...
Click to collapse
question has been already asked in he amazon fire forum but i'll post you to my apk where i removed the amazon store check
http://forum.xda-developers.com/ouya/general/wwe-network-t2798831
mejdam said:
question has been already asked in he amazon fire forum but i'll post you to my apk where i removed the amazon store check
http://forum.xda-developers.com/ouya/general/wwe-network-t2798831
Click to expand...
Click to collapse
Again thanks, gets a little further...
Get a white strip 1/3rd r/h side of screen,but continues, Warning about content etc
Then get error cannot play this video at this time time try again later? can stream ok on PC
Both Wifi and cable connection
Also tried on a MINIX box same deal
Cheers
o-I-c said:
Again thanks, gets a little further...
Get a white strip 1/3rd r/h side of screen,but continues, Warning about content etc
Then get error cannot play this video at this time time try again later? can stream ok on PC
Both Wifi and cable connection
Also tried on a MINIX box same deal
Cheers
Click to expand...
Click to collapse
try it again, i patched the file again. this time the latest 1.0.1 version
http://forum.xda-developers.com/ouya/general/wwe-network-t2798831
mejdam said:
try it again, i patched the file again. this time the latest 1.0.1 version
http://forum.xda-developers.com/ouya/general/wwe-network-t2798831
Click to expand...
Click to collapse
Thanks Again
Same deal as previous gets to the last bit then
Error cannot play this video at this time Please try again later.
Cleaned the cache, relogged in and tried various events
Also tested on Samsung Tablet same deal.
Do I fudge the system again with a new email and reset the box.
Will root resolve this issue.
Cheers
SlingPlayer stopped working on all three of my FireTVs. Two have very old firmware. One has the newer one rbox released. They are all version 1 fire TVs. Anyone else having problems?
My dad just called and said he has the same issue on two of his Fire TV's. Something going on there for sure
I found this thread on their forums: https://community.slingbox.com/message/150715
If you google "slingplayer fire tv" you will get the link to the app on Amazon, but if you click that link, it says it's invalid. I have the feeling it got pulled from their appstore! I hope this gets fixed, because I NEED that app to work.
EDIT: Here's the response from Slingbox on their twitter site: https://twitter.com/Slingbox/status/746057507462733824
I saw an update from someone in the thread that this is Amazon's fault. It makes sense since the app page is gone from the Amazon website. You can still get to it if you google it and get the app details page.
I think what's causing it to not work is some kind of license verification in the app. I think it's checking to make sure it's valid, but it's failing because it's no longer in the Amazon app store. I tried experimenting with a "patcher" to get it to work, but it still closes right after launch. Anyone have any recommendations to patch the license check? BTW, this is not a paid app. Nobody is stealing it. We can't get it to run on the hardware it's supposed to run on.
Just spoke to Amazon. The tech support team indicated they have officially dropped support for the Slingplayer app. Fortunately I purchased my M1 and Fire TV stick 29 days ago so they are both on their way back to Amazon. Very, very disappointed. Amazon used to be a great company. Now they seem to no longer give a damn about thir customers. Sorry for the bad news. First Boxee, now Amazon. I'm done with Slingbox for good after this.
This is insane. Is there anything similar to a slingbox? There's gotta be some live streaming hardware I could leverage.
New post from Slingbox on Twitter: https://twitter.com/Slingbox/status/747472537190170624
FireTV/Slingplayer: we plan to release an updated, working app for Slingplayer/FireTV tomorrow at the earliest. Thank you for your patience!
Just downloaded 3.0.9 and it works on my older OS Fire TV. Should work for them all.
EDIT: You may need to uninstall 3.0.8 from the Manage Installed Applications screen under settings. The regular uninstall doesn't get rid of the old version sometimes. I think it may be due to me attempting to sideload 3.0.8 after it was pulled from the appstore.
on my rooted ftv 5.0.4, netflix menu/selection it looks almost like scrambled...shows play fine but its hard to pick anything... i tried deleting the cache/data/reinstalling/rebooting/ and nothing.. even installing the latest apk from google and nothing
any ideas?
I have the same issue with the Netflix menus on FireTV 2 rooted 5.0.5. Repeating patterns of bitmap graphic segments and portions of photos are scrambled over the program selection menus as well as the progress bar overlay during pause and fast forward. Video playback is fine, so I gave up after spending a couple hours trying various methods to fix it. For me, this issue seemed to happen independently of any Amazon OS or Netflix updates. The same Netflix version previously worked fine on both 5.0.4 and 5.0.5.
Repair methods attempted:
Cleared data and cache - same result
Uninstalled and reinstalled latest FireTV version of Netflix - same result
Installed older as well as newer versions of Netflix for AndroidTV - same result; every version appeared exactly identical to the FireTV version
Installed Android phone version of Netflix - works properly, but is awkward to use and seems to use a completely seperate set of files from the TV version
i havent tried netflix for full android but i tried everything u did too and we are on the same boat...
here is a link for more individuals having same issue...
https://www.reddit.com/r/fireTV/comments/4o5czq/netflix_scrambled_issue_on_brand_new_fire_tv/
either update to newer OS or install older Netflix.apk (though it will autoupdate?!)
I have the same problem-- scrambled menu on Netflix. It's the only streaming service that scrambles (and it only does it on TV, not on my phone or laptop). Furthermore, it began when I had Time-Warner/Spectrum, but this month I switched to Verizon/Fios and it is still scrambling. Netflix is the only constant here, so it has to be a Netflix problem. I've tried all the solutions mentioned above, and it still scrambles-- usually the menu, but sometimes also the show I start playing. When I called Netflix, the asked me -- get this!-- to list the channels it happens to. My reply was to ask them if they knew how much work that would involve-- they have hundreds if not thousands of programs-- and that, furthermore, I wouldn't do that if they paid me. I'm a customer, not tech support. (Sorry not to be of any help in solving the problem; just adding to the chorus.)
IreneSchneider said:
I have the same problem-- scrambled menu on Netflix. It's the only streaming service that scrambles (and it only does it on TV, not on my phone or laptop). Furthermore, it began when I had Time-Warner/Spectrum, but this month I switched to Verizon/Fios and it is still scrambling. Netflix is the only constant here, so it has to be a Netflix problem. I've tried all the solutions mentioned above, and it still scrambles-- usually the menu, but sometimes also the show I start playing. When I called Netflix, the asked me -- get this!-- to list the channels it happens to. My reply was to ask them if they knew how much work that would involve-- they have hundreds if not thousands of programs-- and that, furthermore, I wouldn't do that if they paid me. I'm a customer, not tech support. (Sorry not to be of any help in solving the problem; just adding to the chorus.)
Click to expand...
Click to collapse
Is yours also rooted. Netflix doesn't like rooted devices
Sent from my Mi A1 using Tapatalk
lalord69 said:
on my rooted ftv 5.0.4, netflix menu/selection it looks almost like scrambled...shows play fine but its hard to pick anything... i tried deleting the cache/data/reinstalling/rebooting/ and nothing.. even installing the latest apk from google and nothing
any ideas?
Click to expand...
Click to collapse
When I was using 5.05 I used "netflix-4.16-200217-FromNetflix.apk" that come from Netflix.
https://drive.google.com/open?id=1i6yNAVwVEwtPWW3o1DbVvc_GiXB7We99
I have two rooted Gen 1 Fire TV's and a Gen 2 non rooted Voice FireStick. I woke up this morning and turned on the Gen 1 FireTV and it was logged out of my Amazon account. I needed to re enter the credentials and it was working.
Went downstairs to check the other Gen 1 rooted box and it was the same way. However my FireStick was fine.
Is it possible that Amazon is trying to reset my rooted/bootloader unlocked/rbox recovery boxes?
yazyazoo said:
I have two rooted Gen 1 Fire TV's and a Gen 2 non rooted Voice FireStick. I woke up this morning and turned on the Gen 1 FireTV and it was logged out of my Amazon account. I needed to re enter the credentials and it was working.
Went downstairs to check the other Gen 1 rooted box and it was the same way. However my FireStick was fine.
Is it possible that Amazon is trying to reset my rooted/bootloader unlocked/rbox recovery boxes?
Click to expand...
Click to collapse
No probs here. What PreRooted FW & what version of TRWP are u on. Maybe yours tried to take the update & TWRP stopped it. And Amazon kicked the account being logged in. Just spitballing.
What was strange was that it happened to only my two rooted FireTV boxes. They both are on TWRP 3.0.06 and 5.2.1.1_r1 pre rooted rom from Rbox. I do have amazon updates blocked at my router but I didn't do the block where you change the version number of the version number.
yazyazoo said:
What was strange was that it happened to only my two rooted FireTV boxes. They both are on TWRP 3.0.06 and 5.2.1.1_r1 pre rooted rom from Rbox. I do have amazon updates blocked at my router but I didn't do the block where you change the version number of the version number.
Click to expand...
Click to collapse
The PreRooted v5.2.1.1_r1 would have updated your TWRP to v7. It can happen that a device gets kicked off an account but two seems less of a coincidence.
For me router/opendns blocking created more problems & is really not guarantee to block every possible address. So I only recommend first method 5 & then method 1 after the first log in. Both methods combine are the best option. The router/opendns method can block more then just the updates. So it could of cause a communication problem on your FTV1's that got them kicked off the account. Maybe.
I think I figured out why my account is logged out. Amazon thinks I am a reseller because I have so many fire TV under my Amazon account.
I was reading the comments at the bottom of this article and it's been happening to other users getting logged out.
For some reason I can't link the aftv news article but it's the one why amazon can't keep the FTV in stock.
yazyazoo said:
I think I figured out why my account is logged out. Amazon thinks I am a reseller because I have so many fire TV under my Amazon account.
I was reading the comments at the bottom of this article and it's been happening to other users getting logged out.
For some reason I can't link the aftv news article but it's the one why amazon can't keep the FTV in stock.
Click to expand...
Click to collapse
That would had been my first response but since you only mentioned 3 devices in the OP I didn't think the Amazon device limit was the problem...
As for the linking. I think you can only link after you have posted at least 10 posts. Just a standard forum restriction. Guess it cuts down on spam posters.
Y314K said:
That would had been my first response but since you only mentioned 3 devices in the OP I didn't think the Amazon device limit was the problem...
As for the linking. I think you can only link after you have posted at least 10 posts. Just a standard forum restriction. Guess it cuts down on spam posters.
Click to expand...
Click to collapse
I do only have three in the house but when I looked at the list it seems to have recorded a bunch of Firesticks I have reset and installed custome roms and also families firestick that i setup in the past.
I deleted like 20 devices including phones from my list so hopefully I won't be logged out again.
yazyazoo said:
I do only have three in the house but when I looked at the list it seems to have recorded a bunch of Firesticks I have reset and installed custome roms and also families firestick that i setup in the past.
I deleted like 20 devices including phones from my list so hopefully I won't be logged out again.
Click to expand...
Click to collapse
Yeah, I know how it goes. I think I have 7 FTV devices over all. 4 are mine & 3 are gifts I gave to close family & friends. I asked them if they wanted to change the Amazon account to theirs. But they prefer to keep access to my 800+ FTV(S) apps by using my account. Luckily Amazon added pin & other restrictions to purchases & subscriptions. Although, I did have to cancel two purchases. But I think that was caused by someone here at home. When I mod a FTV(S) for anybody else. I always make sure they put their Amazon info or I always Deregister them as soon as I am done.
Weird so I deleted a bunch of devices from my Amazon account. This morning my stock firestick 2 was logged out of the account and another one of my rooted box FTV1 was logged out. I have a total of 4 FTV devices and Kindle tablets and my android and my wife's IOS phone. Is there a way to get Amazon to stop? It seems like when they log me out I need to enter some apps credentials again which is a pain.
Read here:
http://www.androidpolice.com/2017/05/13/netflix-vanishing-play-store-rooted-users/
I seem to have lost it but maybe just a glitch. getting error:
Sorry we cannot reach the Netflix service. Please try to restart the Netflix application (-114)
A big ouch if true. Looking for alternative streamers anyway. Recommendations?
schneid said:
Read here:
http://www.androidpolice.com/2017/05/13/netflix-vanishing-play-store-rooted-users/
I seem to have lost it but maybe just a glitch. getting error:
Sorry we cannot reach the Netflix service. Please try to restart the Netflix application (-114)
A big ouch if true. Looking for alternative streamers anyway. Recommendations?
Click to expand...
Click to collapse
Luckily the Amazon FTV App is in a different update cycle then the PlayStore's. No problem with playback on my Rooted FTV1 so far. Watching the new NORM MACDONALD Comedy Special to test it out ... :laugh: :good: (He still got one of the best unique deliveries)
False alarm. Just a coincidence. Still need a new streaming solution with locals and DVR. That's not asking for much.
Mind if I ask how you fixed this error?
Ever since installing the latest pre-rooted on my Fire TV gen 1, netflix just comes back with ui-error-800-3
Everything I found on the net to try and fix it has not worked. It works fine on my non-rooted Fire Stick, just not the Fire TV.
Thanks.
-Chris
Delete Cache, Data, Uninstall, Reinstall
if that doesn't work:
https://help.netflix.com/en/node/12232
I just wanted to throw this in there because I had the exact same problems with a brand new device, not rooted - Samsung Galaxy S8+ kept giving me the error "Sorry, we cannot reach the Netflix service. Error (-1001)." I looked and looked for answers and couldn't figure it out, and finally I found VPN apps. I downloaded Turbo VPN from the Play Store and installed it and started it. I then started Netflix and it actually opened. I tried to watch a show via streaming and it said that I had to uninstall my VPN app. I thought "great, now it's over". But it wasn't! I turned off the VPN and restarted Netflix and it actually opened like normal (without any errors!) and now I can watch my shows. I don't know if this was a block by Samsung or AT&T or whatever to make us use their DirectTV Now service, but this was how I fixed the issue.