Related
They keep giving me "reconditioned" Evos. Basically, everything is new on it, except for the main board.
First Evo - Started to reboot on it's own. Sprint repair center ordered "reconditioned" Evo. Was on backorder, had to wait about 3-4 days.
Second Evo - USB charging issue along w/ light leak on the outsides of the screen. Ordered "reconditioned" Evo.
Third Evo - Hotspots on the screen as soon as I turned it on in the Sprint store. They tried to change out the screen, but it seems more like a main board issue since it did the same thing on the new screen. Told me they ordered another "reconditioned" Evo. It's on backorder again, so might be a week or two.
Yesterday morning I called up Sprint and *****ed at anyone that I could get on the phone. Told them I WANT a new phone...not a "new to me" phone, but a BRAND NEW phone. Told them I don't want to hear "I'm sorry" or "I understand your frustration" because it's quite apparent that they don't.
Finally getting it escalated to within corporate after threatening the CSR level employess (including their sups) that I've filed a complaint with BBB and have dispatched an email to corporate executives at the company. Funny how much they want to take care of you once you say that. Waiting on call back from someone at Corporate.
Had a ***** this morning tell me "Maybe it was a virus you keep downloading."....No *****, it's a HARDWARE issue. HTC QA dept. seems to have been taken off the lines and told to go to accounting so they can help them count their cash.
I got a call this morning from a senior manager (directly from my email) and the guy turned out to be a complete douche. He wasn't very interested in what I had to say. He just told me that he has to follow his procedure and that if my FOURTH one has an issue, we'll look at other options. I asked him if the other options includes a new phone and he said we'll cross that bridge when we get there. Completely douchebaggery out of this ahole's mouth. I asked him how he thought having a 4th phone in my hands within a 2-3 week time frame was acceptable. All he said was he understands
I'm honestly thinking of paying out the cancellation fees and running from Sprint at this point.
just be glad they are sending you replacement phones.
Oh God here we go again.
Leaving Sprint?! Do you seriously think AT&T, Verizon or T-mobile would have given you a new phone ? The truth is a reconditioned phone IS just as good as a new phone.
Anyway cool story bro.
zeuzinn said:
Oh God here we go again.
Leaving Sprint?! Do you seriously think AT&T, Verizon or T-mobile would have given you a new phone ? The truth is a reconditioned phone IS just as good as a new phone.
Anyway cool story bro.
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LOL...what?
Recondition means that the main board is reconditioned, the rest of the parts are new. I suppose light leak, hot spots, and USB charging issues are all acceptable to you.
Cool story bro...LOL.
faqlexi said:
LOL...what?
Recondition means that the main board is reconditioned, the rest of the parts are new. I suppose light leak, hot spots, and USB charging issues are all acceptable to you.
Cool story bro...LOL.
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like the other guy said, yes that sucks that u keep getting f***ed up phones but u really think the "other guys" will do u anymore favors than sprint already has? Think about it? If u have had this many replacement evos maybe u could ask them to get u a different replacement or swap for a shift...
Visionikz03 said:
like the other guy said, yes that sucks that u keep getting f***ed up phones but u really think the "other guys" will do u anymore favors than sprint already has? Think about it? If u have had this many replacement evos maybe u could ask them to get u a different replacement or swap for a shift...
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I do agree with that, however when I moved from my iPhone to the Evo, I never had such issues w/ Apple. I walked into the Apple store and always walked out as a happy customer. I just hated AT&T.
Now that the iPhone is coming to Verizon, I know I lose a lot from features point of view, but at least I know that customer service is behind me from Apple. You can hate Apple as much as you want, but you can't deny their customer service in their stores is 2nd to none.
Either way, I refuse any other phone from Sprint since I made the move because I wanted the Evo. I love the Evo, hence why I want a new one and get all this foolishness over with.
faqlexi said:
I suppose light leak, hot spots, and USB charging issues are all acceptable to you.
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Those are issues well known to be present on ALL EVOs, regardless if they are reconditioned or not. Sounds like you've had nothing but bad luck with build quality, And that is all.
faqlexi said:
I do agree with that, however when I moved from my iPhone to the Evo, I never had such issues w/ Apple. I walked into the Apple store and always walked out as a happy customer. I just hated AT&T.
Now that the iPhone is coming to Verizon, I know I lose a lot from features point of view, but at least I know that customer service is behind me from Apple. You can hate Apple as much as you want, but you can't deny their customer service in their stores is 2nd to none.
Either way, I refuse any other phone from Sprint since I made the move because I wanted the Evo. I love the Evo, hence why I want a new one and get all this foolishness over with.
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You're right about Apple. Last time I had an issue with a macbook (the HD was corrupt after a month of use) I brought it in and they were going to replace it but it was going to take a week or so. I needed my comp back for my school work (was in college) and they gave me a brand new macbook there and then. No questions asked.
I would recommend reading the book How to win Friends and Influence people.
If you want a brands new phone, the only way to get a brand new phone is to get the person you are talking to to WANT to give you a brand new phone. To do that, you need to learn what they WANT. As a CS rep, I want people to tell my boss how great I am and the company will fold without me. When I need something from someone I say this "Shiela, you are the only one that can help me here." explain the situation and tell her what I am looking for and end with "and please give me the name of your supervisor so I can contact them directly and let them know how you not only kept me as a customer, but made me completely satisfied. WHen I called I was angry at your company, and Shiela singlehandedly changed that.
Bottom line, you get WAY more bees with honey.
faqlexi said:
I do agree with that, however when I moved from my iPhone to the Evo, I never had such issues w/ Apple. I walked into the Apple store and always walked out as a happy customer. I just hated AT&T.
Now that the iPhone is coming to Verizon, I know I lose a lot from features point of view, but at least I know that customer service is behind me from Apple. You can hate Apple as much as you want, but you can't deny their customer service in their stores is 2nd to none.
Either way, I refuse any other phone from Sprint since I made the move because I wanted the Evo. I love the Evo, hence why I want a new one and get all this foolishness over with.
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Apple does have great customer service, there is no denying that whatsoever. But, if you are so disgruntled by your experiences with the Evo why don't you just go back to the iPhone? Or it may just be a good idea to not bring up apple and the iPhone on the Evo forums, I promise its only going to get you flamed.
zeuzinn said:
Those are issues well known to be present on ALL EVOs, regardless if they are reconditioned or not. Sounds like you've had nothing but bad luck with build quality, And that is all.
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This guy knows his stuff and is right no matter how you slice it. I went through the same issues with light leakage and screen coming up in the corner. I had Sprint send me 3 replacements before I realized that EVERY Evo is going to have a slight bit of light leakage. Light leakage is something that happens eventually anyways with any touchscreen device. Take a look at a used Ipod touch, I have seen it on many different touch's. As for the difference in new and refurb MOST of the time a refurb is actually better because the phone goes through alot more inspection and tests then a brand new one.
Visionikz03 said:
like the other guy said, yes that sucks that u keep getting f***ed up phones but u really think the "other guys" will do u anymore favors than sprint already has? Think about it? If u have had this many replacement evos maybe u could ask them to get u a different replacement or swap for a shift...
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Sounds like bad experiences with the replacements which is very understandable. If I were in your shoes I would probably demand a new phone too, while keeping in mind that even if its new it is still going to have light leakage. From my experiences with Sprint, if you want to get something done you have to talk to Retention or Customer Relations. Not too sure what they call it now but it is basically the people who handle customers wanting to cancel their service with Sprint. Every time I have had a problem with customer service getting things done, I have just requested to talk to them. They will bend over backwards for you to keep you as a customer, as long as your respectful to them. This would be my recommendation to you from my experience, because they are the ultimate power for Customer service for Sprint. They can do alot of things and override stuff that other reps cannot.
Yellowcard8992 said:
Apple does have great customer service, there is no denying that whatsoever. But, if you are so disgruntled by your experiences with the Evo why don't you just go back to the iPhone? Or it may just be a good idea to not bring up apple and the iPhone on the Evo forums, I promise its only going to get you flamed.
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Only reason I brought up Apple is due to their CS. I know their phone doesn't measure up, but after getting kicked in the nuts a few times, you want to give that part a rest and get kicked somewhere else.
This guy knows his stuff and is right no matter how you slice it. I went through the same issues with light leakage and screen coming up in the corner. I had Sprint send me 3 replacements before I realized that EVERY Evo is going to have a slight bit of light leakage. Light leakage is something that happens eventually anyways with any touchscreen device. Take a look at a used Ipod touch, I have seen it on many different touch's. As for the difference in new and refurb MOST of the time a refurb is actually better because the phone goes through alot more inspection and tests then a brand new one.
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Light leakage doesn't worry me too much. I haven't returned a phone or complained about a phone only due to light leakage. There has always been something else hardware wise wrong along with that.
Sounds like bad experiences with the replacements which is very understandable. If I were in your shoes I would probably demand a new phone too, while keeping in mind that even if its new it is still going to have light leakage. From my experiences with Sprint, if you want to get something done you have to talk to Retention or Customer Relations. Not too sure what they call it now but it is basically the people who handle customers wanting to cancel their service with Sprint. Every time I have had a problem with customer service getting things done, I have just requested to talk to them. They will bend over backwards for you to keep you as a customer, as long as your respectful to them. This would be my recommendation to you from my experience, because they are the ultimate power for Customer service for Sprint. They can do alot of things and override stuff that other reps cannot.
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I tried the retentions dept. They basically offered me a LG Rumor or a Blackberry Curve for $50. They said they can do nothing more if I want to cancel.
There is another member going through this same issue. The rule a thumb and apparently in the fine print somewhere it does say after 3 replacements that they have to offer you a new phone. I have actually dealt with this before and after 3 was given a new phone just didn't realize it was in fine print. But apparently it is in policy so I would bring that up to a rep if I were you.
Yellowcard8992 said:
There is another member going through this same issue. The rule a thumb and apparently in the fine print somewhere it does say after 3 replacements that they have to offer you a new phone. I have actually dealt with this before and after 3 was given a new phone just didn't realize it was in fine print. But apparently it is in policy so I would bring that up to a rep if I were you.
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Sprint store just called and said my "new to me" phone came in today. I'm going to check it out after work. If there are still issues, I'm going to ask them about this policy.
Same thing happened to me worth my last phone the palm pre, I had 10 of em in 6 months. After the 4rth one I demanded a new one, they reluctantly gave me one, unfortunately that one failed in less than two weeks
After playing who's your favorite customer for a few more months the, evo dropped so palm could finally kiss my a$$.
It sucks your having those problems, my phone hasnt had any problem and (knock on wood) have had it for going on 6 months now
Swyped from a galaxy far far away......
HAHAHAHA!!!
ROFLMAO.
You have just told my story as far as my sprint experience goes.
I am also on my 3rd replacement phone.
The original- Speaker went out
First replacement- Screen hotspot
Second replacement- Light leakage (i had to complain and yell to get this one replaced)
Third replacement (current phone)- light leakage
I have given up with this third replacement!
O and by the way....
From what information I have gathered from Sprint and HTC, light leakage is NOT a known issue according to them. I specifically talked to the HTC warranty department and they said it has shown up on some phones but is not previlent enough to say it is a known issue with the phone
Not sure if this will work for your state but I know it works in NY.
If you had 4 Evo replacements, call customer service and ask for a supervisor. It should be documented on your account that you got 4 replacements. Tell them under your state's lemon law, you got more than 3 faulty refurbished Evos within 3 months. You want a NIB (New in box) Evo sent. Or you can ask for a comparable phone if you want to switch off the Evo. They will probably give you the choice of the Epic or Evo Shift.
They will push for the same phone. The stores will not do this for you. You have to call customer service. If customer service doesn't do it for you, ask to be transfered to retentions (cancellation department) and ask for a supervisor there. They have the power to give you anything you want, though you might not get it.
If no one is cooperating, hang up before they can note your account and call back. Most of the time it depends on whether the person wants to help you or not. Let them know you are frustrated but don't act like an ass.
sekigah84 said:
Not sure if this will work for your state but I know it works in NY.
If you had 4 Evo replacements, call customer service and ask for a supervisor. It should be documented on your account that you got 4 replacements. Tell them under your state's lemon law, you got more than 3 faulty refurbished Evos within 3 months. You want a NIB (New in box) Evo sent. Or you can ask for a comparable phone if you want to switch off the Evo. They will probably give you the choice of the Epic or Evo Shift.
They will push for the same phone. The stores will not do this for you. You have to call customer service. If customer service doesn't do it for you, ask to be transfered to retentions (cancellation department) and ask for a supervisor there. They have the power to give you anything you want, though you might not get it.
If no one is cooperating, hang up before they can note your account and call back. Most of the time it depends on whether the person wants to help you or not. Let them know you are frustrated but don't act like an ass.
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+1
Same problems on verizon. They are NO better unfortunately. Actually, they told me they no longer offer new replacement, ever, and i was paying for the extended warranty and insurance.
ryandoubleu said:
ROFLMAO.
You have just told my story as far as my sprint experience goes.
I am also on my 3rd replacement phone.
The original- Speaker went out
First replacement- Screen hotspot
Second replacement- Light leakage (i had to complain and yell to get this one replaced)
Third replacement (current phone)- light leakage
I have given up with this third replacement!
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Got my 4th Evo last night. Turns out this one has severe light leakage. Compared it to my wife's hardware ver. 004 phone and this one is very noticeable. Told the people at Sprint Repair and they said they'll swap out the screens, but they don't have any in stock right now.
Waiting for the Operations Manager, Brian Patrick from Sprint corporate to call me back today.
ryandoubleu said:
From what information I have gathered from Sprint and HTC, light leakage is NOT a known issue according to them. I specifically talked to the HTC warranty department and they said it has shown up on some phones but is not previlent enough to say it is a known issue with the phone
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They tried to tell me "It's a non-issue, it's only cosmetic."
While I understand that it is only cosmetic, if I'm buying the Ferrari of all phone (HTC and Sprint market it as the best on the market), then I don't want even a scratch on my Ferrari. If I paid good money for it, I want my good money's worth and I demand that it be perfect.
There may be those who may say "Give it up, it's just the way the phone is.". To them, I say at what point in your life did you give up wanting your money's worth? At what point did you say to yourself a BRAND NEW item should be of garbage quality as long as it's in new packaging?
So my phone was stolen on Friday. Saturday I filed the claim.
Says it will take 1-3 days. Wed after getting no updates I call, they say should ship that day. Today I call they say it is now 10-14 days.....call Sprint they say there is nothing they can do.
So basically:
1) Go 14 days without a phone
2) Buy a new phone out of my pocket (what was the purpose of insurance again?)
3) Accept a different model phone (what was the purpose of me buying my phone just 2 weeks ago?)
That sucks, but don't you have an old crappier phone you can use while you wait? I know if you get your phone from best buy and buy your insurance through them, they'll give you a loaner phone while you wait for your replacement.
Post like this makes me wonder about insurance. I would not get off the phone till someone helped me.
Did you have lookout or tp app on it? I think your insurance can try to ping it also. But it is probably to late. Still, I would try.
Sent from my SPH-D710 using Tapatalk
japper88 said:
That sucks, but don't you have an old crappier phone you can use while you wait? I know if you get your phone from best buy and buy your insurance through them, they'll give you a loaner phone while you wait for your replacement.
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Thats only for damage, Best Buy doesn't cover lost and stolen. Hence why they have no deductible.
Its not a cell phone but I have magic jack for exactly this reason. Awesome device that just plain works and costs almost nothing.
newalker91 said:
The reason you cannot get one for two weeks is because they are completely sold out and backordered. Sales cannot even get their hands on these phones right now. There is no magic warehouse of high demand phones strictly for insurance reasons. The fact that they offered you a similar device until you can get another is proof that they are doing what they can to work with you on it. Let this simply be a lesson that one needs to be more careful with their expensive electronics. You wouldn't leave $600 in cash laying around anywhere someone could even remotely consider walking off with it, why would you do the same with the phone? If in your case it was something more severe such as house being broken into or you were physically assaulted and mugged, then law enforcement should be stepping in so you can receive proper restitution. If you left it in your car and it was broken into, then you should know in times like this to never leave so much as spare change in your car.
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Wow. Just wow.
First off, you're right about there being no magic warehouse of them, and that they're simply unavailable. That's the part that sucks. But you're making a lot of other unreasonable assumptions here. For one thing, they're not offering him another model until his becomes available, they're merely offering him another model. PERIOD. They will not then say, "oh, hey, we got these back in, so we're going to send you one and you send the loaner back." That's not them trying to assist, that's them giving up on a reasonable solution. I think working with a local store to provide a loaner until it's available would be the reasonable solution here, but they're clearly not set up for that, and that's a shame.
And nice "blame the victim" mentality. You sound like the jerks who tell rape victims that it was their fault for dressing that way. The guy got his phone stolen. No world is it his fault that it was stolen. Someone still broke the law and TOOK his property without permission. Period. There's no logic behind telling him that's HIS fault and HE should have known better. How exceptionally rude and thoughtless.
Besides, he did protect himself by buying insurance on his new phone. He did the right thing, knowing stuff happens and these problems occur. He's one of the responsible ones. And the insurance isn't paying off. That's the reality.
newalker91 said:
The reason you cannot get one for two weeks is because they are completely sold out and backordered. Sales cannot even get their hands on these phones right now. There is no magic warehouse of high demand phones strictly for insurance reasons. The fact that they offered you a similar device until you can get another is proof that they are doing what they can to work with you on it. Let this simply be a lesson that one needs to be more careful with their expensive electronics. You wouldn't leave $600 in cash laying around anywhere someone could even remotely consider walking off with it, why would you do the same with the phone? If in your case it was something more severe such as house being broken into or you were physically assaulted and mugged, then law enforcement should be stepping in so you can receive proper restitution. If you left it in your car and it was broken into, then you should know in times like this to never leave so much as spare change in your car.
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Nice troll!
newalker91 said:
Not trolling. It's called playing the devil's advocate. Working for Sprint, I see a lot of bs every day where people do stupid things and result in their phone being lost/stolen. Asurion often times will offer a temporary replacement unit until theirs is available if you escalate the issue. Never once did I say it doesn't suck that his phone was stolen, I'm merely pointing out that in the future this can all be alleviated by being more careful. Starting a thread to flame Sprint/Asurion will result in said person being questioned as to their reasoning for doing so.
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You're a pretty good troll, indeed. Where did you learn these skills?
Troll techniques uses so far:
1. Its OPs fault
2. tl;dr original post --> talk about other crap not relevant to post (like he was offered a loaner phone)
3. Call OP stupid, careless, other flame names
4. Lie blatantly.. about phone availability, policies, etc.
Need I go on?
Didn't know Sprint policies included telling people it's their own fault their phone was stolen. That's a pretty poor reflection on the company, I must say.
TurboFool said:
Didn't know Sprint policies included telling people it's their own fault their phone was stolen. That's a pretty poor reflection on the company, I must say.
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He's just a troll and hes playing a sprint employee on TV.. err.. internet.
LxMxFxD said:
He's just a troll and hes playing a sprint employee on TV.. err.. internet.
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Actually I completely agree with him. I was just as irritated when I read the OP's post. I've had the most top of the line phones since smart phones were on the market, and I've never once been even close to a situation where my phone could get stolen. He's lucky Asurion covers theft at all. Theft is one of the most preventable problems there is.
Lonewuhf said:
Actually I completely agree with him. I was just as irritated when I read the OP's post. I've had the most top of the line phones since smart phones were on the market, and I've never once been even close to a situation where my phone could get stolen. He's lucky Asurion covers theft at all. Theft is one of the most preventable problems there is.
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This. Very much this. The amount of irresponsibility i see every day as a tech is sickening. What is even more disheartening is the greater amount of entitlement.
On that i won't be elaborating, but needless to say I am sorry for the OP, but surely you can comprehend that there simply are little to no refurbs available. Refurbs have to come from somewhere, and that would be returned phones. The phone is little over half a month old, so its not hard to see that the amount of refurbs made and phones returned is creating a backorder limbo, with the rates being about equal. Also, exacerbating the problem is the fact that many are out of 14 days so issues dealing with defects no longer qualify for a new, but a refurb instead.
Sent from my SPH-D710 using xda premium
How is this Sprints fault?
Sent from my SPH-D710 using xda premium
I haven't had problems with misplacing my phone, but it does happen. Trust me I treat it like a brick of gold. Fiancée is always saying you care more about your phone, etc. Anyways isn't a replacement what why we pay insurance? If some dumbass hits your car you sure aren't gonna wait two weeks for a rental. Cut the man some slack, **** happens and it could happen to you. At least he's wanting another Epic Touch and not jumping on the iPhone bandwagon. I mean let's go wait in line for a phone that's already outdated...
Sent from my Eptoch 4g
Lonewuhf said:
Actually I completely agree with him. I was just as irritated when I read the OP's post. I've had the most top of the line phones since smart phones were on the market, and I've never once been even close to a situation where my phone could get stolen. He's lucky Asurion covers theft at all. Theft is one of the most preventable problems there is.
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Stuff happens. You can't assume that every person who has something does it by ignorance. Now, let's assume I had it stolen because of my ignorance. I am STILL paying $8 a month to cover that ignorance, and it isn't being done.
I just had to go out and buy an Evo 4G in the mean time (obviously I could have bought something less expensive, it was $150, but still). So now I will wait for my Samsung to get to me and promptly cancel my insurance coverage. If I'm going to be SOL anyway paying $96 a year and $100 for the deductible and $150 for a replacement in the meantime I might as well just go without it.
And for the record, I have had more smartphones than I can count on my hands and possibly my toes and have never had one lost, stolen, or KIA due to user error before. But like I said at the beginning, stuff sometimes happens.
So for all those saying that if someone gets something stolen thy are irresponsible? So if I go to work and my house gets broken into its my fault? That is what insurance is for. They cover lost/stolen phones and that is why he pays the $8 bucks a month. I'm glad he told me how asurion works.
Sent From My Evo Killer!!!
newalker91 said:
People hate to take any blame for their own mistakes, and often times it is best that they hear something that they don't want to hear. As I've clearly stated, not every theft leaves the owner at fault, but often times it does. Phones are constantly left laying on counters at bars, in lunch rooms at work, on benches in locker rooms, etc. and then they are angry for having to pay the deductible. I may piss some individuals off when I ask them how it came about being stolen, but finding out actually is part of my job. Teaching people a little responsibility can go a long way considering they get a limited number of claims.
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your blatant disregard for anything as far as customer service is concerned is scary, now this has turned into a flame war, but oh well you brought it onto yourself. in no way shape or fashion is it your job to see why it was stolen , its your job to hear him say it was stolen ask for the police report and that's it.
So your telling me that if i go into a convenience store leave my phone on the counter for a second while my head is turned that its MY FAULT no its the thief who took it. I have had my car stolen and the police tried to grill me because i left the keys in the car and it running but yet it was my fault. in fact no it was not, because how many people leave their doors unlocked at night does that mean its their fault if they get their house broken into NO!
Now i can see that they may be back ordered and if asurion offered a different phone in the meantime then i would do it.
boominz28 said:
your blatant disregard for anything as far as customer service is concerned is scary, now this has turned into a flame war, but oh well you brought it onto yourself. in no way shape or fashion is it your job to see why it was stolen , its your job to hear him say it was stolen ask for the police report and that's it.
So your telling me that if i go into a convenience store leave my phone on the counter for a second while my head is turned that its MY FAULT no its the thief who took it. I have had my car stolen and the police tried to grill me because i left the keys in the car and it running but yet it was my fault. in fact no it was not, because how many people leave their doors unlocked at night does that mean its their fault if they get their house broken into NO!
Now i can see that they may be back ordered and if asurion offered a different phone in the meantime then i would do it.
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And I'm even saying ASSUME I was ignorant. I wasn't, but assume it. Because I agree a little bit you can prevent things from getting stolen, but the point still is they offer the insurance for lost/stolen property, so the ignorance on behalf of the person who loses or has something stolen is irrelevant.
And your last point is the best one. What I was looking for them to do was say "OK, we will send you a comparable device in the meantime, and then you have to send it back to us when yours is returned". If I'm paying the price I do I should not be left without a phone for two weeks.
Instead they told me, BUY a comparable device, use it, send it back in two weeks, and we will refund you.
gpgorbosjr said:
And I'm even saying ASSUME I was ignorant. I wasn't, but assume it. Because I agree a little bit you can prevent things from getting stolen, but the point still is they offer the insurance for lost/stolen property, so the ignorance on behalf of the person who loses or has something stolen is irrelevant.
And your last point is the best one. What I was looking for them to do was say "OK, we will send you a comparable device in the meantime, and then you have to send it back to us when yours is returned". If I'm paying the price I do I should not be left without a phone for two weeks.
Instead they told me, BUY a comparable device, use it, send it back in two weeks, and we will refund you.
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i would get that in writing , now i dont know your financial situation but comparable would mean another 600 buck phone, in my mind i would do it knowing i would get that money in cash in hand , but if they dont and say we will credit your account i wouldnt do it.
I don't think people are understanding the arguments here.
In the past I worked with security to try to help with campus crimes. Main problems being rape and thief. We could have easily have cut down on these problems if it weren't for one greater problem. Just plain stupidity. People ignore the safety advice we were giving them. Late class at night? No friend to walk home with? Call this number and we will come and get you. Guy or girl, it didn't matter. Follow these paths that we have clearly outlined for you while security is beefed up in other places, and still people choose to take short cuts that saved them maybe a few minutes and put their lives at risk. We did everything we could to prevent this from happening and it was as if they did everything they could to make something happened. Police have a negative stereotype and it frustrates me to no end when people ignore them when they are putting their lives on the line to save these people.
But lets get closer to the subject. I had my car broken into. Jacked up my dash taking out my radio. GF was driving it at the time and she forgot to lock my car door. I called the police and once they figured out my door wasn't locked they didn't do anything. It was my fault for not locking my doors and I had told my GF to make sure she locked them and she didn't. If my doors had been locked with my security alarm active my insurance and the police would have been a lot more helpful to me. And who knows, maybe the alarm would have scared them off and avoid the whole situation(broken window at the worse?).
I was personally shocked that the op didn't try to track their phone down. Lookout, plan b, he has insurance so the TEP app would have helped him to. I keep my phone on a belt holster. A few people have grabbed that holster when I was walking in crowded areas and without a quick reaction my phone would have been stolen. Before I had a holster one of my older smart devices fell from my pocket when I was playing games. None of the employees knew where it was. Used another customers smart phone to track mines down behind the employees desk and they just so happened to find it there. Last but not least, it is possible to be robbed and have your phone forcefully taken. You can't plan for every possible thing that could happen to your device. But you can get insurance and install at least one program to help track it down in the event that it is lost.
Any of could be where the OP is right now despite however much planning we do. I personally don't like the way the insurance is handling this. I would expect a loaner device during these times because it helps ease the pain of waiting. And of course the OP is mad at Sprint. They sold him the insurance that put him in this place. Wouldn't you be mad at me if I sold you something and it didn't work when you tried to use it? It should lower your trust in me despite the fact that I didn't have any control over what happened and it worked great for everyone I knew.
http://www.telegraph.co.uk/technology/2016/11/04/samsung-galaxy-note-7-cut-off-by-new-zealand-mobile-networks/ I even do not know how to comment it...
It isn't like one didn't know it was coming. Bound to happen sooner or later.
Sent from my BBA100-1 using Tapatalk
This should be illegal
Enviado desde mi SM-N930F mediante Tapatalk
Before it was just some rep saying it but now its official carriers are going to do this.
Time to backup efs and find a usable imei to change to
statikk1 said:
Time to backup efs and find a usable imei to change to
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Click to collapse
It's going to come to that. I am sure I can find a suitable old phone to clone.
was obvious something like this was coming, they can't afford to legally force people to return the phones but since the recall is in effect they can legally disable them due to safety concerns. it's the same as I was reading the other day certain UK insurance companies are looking to void the insurance if a Note is anywhere near the incident. they are already banned on pretty much every airline, is it really worth putting up with a year of having to avoid people who don't want the phone in any situation it could cause a problem? the local hospitals in my area in the UK actually have a full ban on the Note as well if you are in the hospital with one you will be escorted by security off the grounds of the hospital and not allowed to return until you have got rid off the phone off site.
so yeah if you want to use a service and they have safety concerns and want to ban something that is entirely up to them, if you want to hang onto something that is potentially dangerous and take a chance that is up to you, but end of the day if it's their house it's their rules.
Belimawr said:
was obvious something like this was coming, they can't afford to legally force people to return the phones but since the recall is in effect they can legally disable them due to safety concerns.
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Yes, but who is the "they" here?
What's in it for Verizon or Vodafone? Samsung can't block IMEI numbers. I'm genuinely puzzled why the industry is so hell bent on getting all of these phones out of circulation. The efforts they are going to are not commensurate with the levels of damage to people and property we have seen. Which incidentally, seem to be declining by the day.
The fact is that a single Note7 is about 100x less dangerous than a single Honda (or any other) motorbike. Does it not strike people as rather weird that all these agencies are trying so hard to get rid of Note7's? It does me.
I would have thought all that was needed was for Samsung to say they there's a problem and that you shouldn't use it and that if you do, it's at your own risk. But they are trying MUCH MUCH harder than this. It's almost like they know something terrible about the phone and are not telling us.
Chippy_boy said:
It's almost like they know something terrible about the phone and are not telling us.
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One of the phone has inside key for immortality hidden by one of samsung's engineer and now they try to find it by recalling all of them. Some people new it beforehand and tried to get to the key by smashing phone which then got fire as a result which gave solid base to recall all units by Samsung.
The rep from Verizon explained it to me. He also said Verizon employed some psychic to find the key by simply touching every note 7 before sent it to Samsung...
He said he hates one of the psychic to the guts because he touches iPhones as well and this is not professional.
Chippy_boy said:
Yes, but who is the "they" here?
What's in it for Verizon or Vodafone? Samsung can't block IMEI numbers. I'm genuinely puzzled why the industry is so hell bent on getting all of these phones out of circulation. The efforts they are going to are not commensurate with the levels of damage to people and property we have seen. Which incidentally, seem to be declining by the day.
The fact is that a single Note7 is about 100x less dangerous than a single Honda (or any other) motorbike. Does it not strike people as rather weird that all these agencies are trying so hard to get rid of Note7's? It does me.
I would have thought all that was needed was for Samsung to say they there's a problem and that you shouldn't use it and that if you do, it's at your own risk. But they are trying MUCH MUCH harder than this. It's almost like they know something terrible about the phone and are not telling us.
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Click to collapse
lets say your phone does fail and causes considerable property of physical damage what would you then do? in the majority of cases the person will try to sue Samsung, the carrier or other so these firms are taking every effort to get the point across if you are still holding onto the phone it is entirely on you, if they take every option to stop people using the phone they are 100% free and clear as they have done everything possible to stop the use of a potentially defective device.
now on the other hand looking at all the places and insurance firms trying to discourage use of the phone or banning it, if your phone goes up in say a locker and damages the belonging of several other people would you be willing to cover those damages? because with the amount of action taken to discourage the use of the phone you are at a point where the user is 100% liable and firms will ban it because they know the type of person hanging onto the phone will likely be the type who would try to sue someone rather than admit fault and that is why people are trying to stop the use of the device "in their house" because they know it is likely them who will lose out and have to take legal action to recoup damages.
Belimawr said:
lets say your phone does fail and causes considerable property of physical damage what would you then do? in the majority of cases the person will try to sue Samsung, the carrier or other so these firms are taking every effort to get the point across if you are still holding onto the phone it is entirely on you, if they take every option to stop people using the phone they are 100% free and clear as they have done everything possible to stop the use of a potentially defective device.
now on the other hand looking at all the places and insurance firms trying to discourage use of the phone or banning it, if your phone goes up in say a locker and damages the belonging of several other people would you be willing to cover those damages? because with the amount of action taken to discourage the use of the phone you are at a point where the user is 100% liable and firms will ban it because they know the type of person hanging onto the phone will likely be the type who would try to sue someone rather than admit fault and that is why people are trying to stop the use of the device "in their house" because they know it is likely them who will lose out and have to take legal action to recoup damages.
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Gosh, I hadn't thought of that.
I promise you they will get sued and lose if they do that here in the US. It is not the carrier's job to protect citizens, especially if they have no proof the phone is definitely going to burn.
I believe it is against the law to posses a recalled product in Australia and several European countries. Not so in the United States.
pinetreehater said:
I promise you they will get sued and lose if they do that here in the US. It is not the carrier's job to protect citizens, especially if they have no proof the phone is definitely going to burn.
I believe it is against the law to posses a recalled product in Australia and several European countries. Not so in the United States.
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Click to collapse
Looks like Australia doesn't outlaw recalled products.
http://www.productsafety.gov.au/news/samsung-galaxy-note7
There is no wording to mention it's illegal rather that ACCC "strongly urges"
pinetreehater said:
I promise you they will get sued and lose if they do that here in the US. It is not the carrier's job to protect citizens, especially if they have no proof the phone is definitely going to burn.
I believe it is against the law to posses a recalled product in Australia and several European countries. Not so in the United States.
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Click to collapse
I have no idea where in the world it is legal or illegal to possess a recalled product but I agree wholeheartedly that there will definitely be lawsuits in the US if these phones are blacklisted. Without a doubt....
Question. If I see a robbery, rape, fire or an accident or some other public safety concern, should I attempt to dial 911 to assist or should I shrug it off because I am a rogue accident waiting to happen? Should I shudder in fear so much as to avoid calling altogether?
Should I report myself to authorities?.....lol
I'd say no because I am neither illegal or criminal, get it?
whoofit said:
I have no idea where in the world it is legal or illegal to possess a recalled product but I agree wholeheartedly that there will definitely be lawsuits in the US if these phones are blacklisted. Without a doubt....
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Click to collapse
Having said that, here's me hoping that New Zealand users start suing which will serve to not give anybody else ideas :laugh:
http://www.droid-life.com/2016/11/0...imit-battery-60-continue-remind-users-recall/
Very soon Samsung will block all service.
Sent from my VS995 using Tapatalk
As long as Samsung gets replacement phones/refunds to all they promised, I don't mind the IMEI block so much. Problem is that 19 days ago, they promised me a replacement S7E would come "within 21 days". I contacted them yesterday about how this was going since 21 days is almost up, and...They have run out of S7E stock (black Onyx) and don't know when new stock is coming...
This is Australia though, where they have just sent the 60% thing through and no official IMEI block discussed, yet..
Sent from my SM-N930F using Tapatalk
Verizon in the USA is also considering flagging accounts and suspending service for those of us who have a Note 7. I purchased it outright for $864 and was totally blown away with how nice the phone is. I don't want to return it.
The first batch was recalled due to a failure of the batteries circuitry to stop the charge. Statistic tell me that if an electrical component were to fail (aka infant mortality) then it would occur very early in the like cycle of a device. My device was always left overnight charging (until I learned about the 80% rule and battery life), and would never even get warm to the touch on either the usb-C or wireless charging. I was confident that my chances were slim to have an issue, but I returned it when they got the second batch of phones.
The failure of the second batch is being blamed on internal battery layers that are so close that they short out causing the catastrophic shorting of the battery. Again, no one knows how close is too close for these layers as Samsung never disclosed the details of the design much further. My phone gets charged every 30-36 hours since I got it and I have not had any issues. My second (current) Note 7 is even cooler when charging than the first one and as I never charge about 80%, my risk is even less. (what ever "less than less than 1%" is) I figure if my batteries plates were shorting out, I would have known it by now. So I feel my current phone is also safe.
Samsung or Verizon can not force me to return it. What they can do is exactly what they are: constant texts about the recall and now Verizon has stated (the store rep told me this when I went to inquirer about any changes to the return policy) that after November 25th, they will be suspending service. They told me originally the date was Nov 7th, but it got moved back. So take it with a grain of salt. I sometimes think that the reps don't have a clue. They will give owners no choice if they do this. But the question I ask is do we really own this? Verizon has already returned every penny I paid for the phone back to me. So in a sense I have the phone now for free, and that's not quite right either.
With the S8 four months away and a new Note 8 5-6 months after that (if rumors are true), Samsung in Korea is giving some great deals for those of us who stay loyal. (Korean customers if they stay with Samsung not only get the same $100 (equivalent currency) credit we are getting in the USA, but are also getting an opportunity to upgrade with no penalty to the S8 and Note 8. The new S8 and Note 8 will be sold for 1/2 the list price to these customer! I only hope the USA will get this same offer.
I agree that airlines and businesses have the right to ban the phone, and the liability now rest 99.9% with those of us who keep the phone. We have been warned in many ways. Its a slippery slope. Where does our right to keep it cross the line and endanger someone else? I looks at this like the smoking ban in the USA. Restaurants use to allow smoking in the dining rooms. They then morphed into having a "smoking" and "non-smoking" sections. I cant tell you how many times I would be in the non-smoking section that was right next to a smoking section and still had to breath their second hand smoke. I was glad when all restaurants when smoke free as did most businesses. I happen to be on the other side of the fence on this issue.
I only hope someone here extracts the firmware and kernel and can adapt it to say the S7 or another note device. I'm guessing the new 8 series will be very similar.
Belimawr said:
lets say your phone does fail and causes considerable property of physical damage what would you then do? in the majority of cases the person will try to sue Samsung, the carrier or other so these firms are taking every effort to get the point across if you are still holding onto the phone it is entirely on you, if they take every option to stop people using the phone they are 100% free and clear as they have done everything possible to stop the use of a potentially defective device.
now on the other hand looking at all the places and insurance firms trying to discourage use of the phone or banning it, if your phone goes up in say a locker and damages the belonging of several other people would you be willing to cover those damages? because with the amount of action taken to discourage the use of the phone you are at a point where the user is 100% liable and firms will ban it because they know the type of person hanging onto the phone will likely be the type who would try to sue someone rather than admit fault and that is why people are trying to stop the use of the device "in their house" because they know it is likely them who will lose out and have to take legal action to recoup damages.
Click to expand...
Click to collapse
Save your breath... common senses does not apply here. At least to some. Saying anything other than keeping the Note7 will just cause you to be branded as part of the conspirator.
It makes no sense what so ever to keep the phone outside of ego issues. Either "look at me I am a rebel" or "I've got a phone you can't get."
- Alternatives with nearly the same specs are out (Pixel and V20 both outperform the Note 7)
- support is going to be dead, Samsung and 3rd party
- it's not going to receive updates
- it's a hazard, Samsung didn't just kill one of their golden eggs for fun.
- keeping your phone affects more than just you.
2.5 million devices with 100 burns or 1 per 25,000. Figures suggest 300,000 still being used and no burns. 1 per 25,000 would produce 12 burns. Why the sudden lack of a problem.?
I just figured that, once the harm was done, no more note 7 burning, I really thougjt of that since it started to pop out all over, as if someome was indeed pouring fuel to a minor incident all this clearly benefitted 2 or 3 companies
It is an obvious conspiracy its true. The phone was too good and a bunch of apple employees and the other competitors are probably behind it... I wouldn't doubt it. The whole thing is fishy as hell including the one dude charging his phone in his hot vehicle and leaving it there... NO WONDER IT EXPLODED any lithium ion would!
Honestly I think that samsung broke some rule that held back battery tech. They don't want a phone on the market you don't have to bump charge or a whole segment of the technology market would be dead. No need to bump charge? no cables or portable chargers needed any more!
This whole thing disgusts me. I have bought a dozen phones over a dozen years and finally figured I was done with it.... now im not... PURE BS!
What more I can't even believe all the sheep who turned theirs in for another lesser phone for the same price which means another 1+ year of installments. The phone companies are going to be really surprised once these people figure out that they can't get the note7 replacement (s8plus) when its released in a few months and they will come with pitchforks and torches!!!!
Meanwhile the execs at samsung and the telcos are thinking they got away with that scam!
winol said:
I just figured that, once the harm was done, no more note 7 burning, I really thougjt of that since it started to pop out all over, as if someome was indeed pouring fuel to a minor incident all this clearly benefitted 2 or 3 companies
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Click to collapse
Rick GM said:
2.5 million devices with 100 burns or 1 per 25,000. Figures suggest 300,000 still being used and no burns. 1 per 25,000 would produce 12 burns. Why the sudden lack of a problem.?
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Click to collapse
You're missing the point. Some burn. Samsung can't/hasn't identified the problem to figure out what makes certain Note7's burn. Samsung's ridiculed and rather than play whack-a-mole with the problem kills the Note7 completely. Government and consumer protection agencies don't like things that have unidentified problems that cause them to randomly burn so they banish the Note7 worldwide. It's not the ratio of Note7's that have/will burn it's the randomness of not knowing to who, when, or where it will happen. Samsung themselves put the ratio at .01% which is a pretty small incidence of occurrence. But obviously enough to cause them to lose $5+B by killing the Note7 as a precaution. Pretty much sums it up.
BarryH_GEG said:
You're missing the point. Some burn.... It's not the ratio of Note7's that have/will burn it's the randomness of not knowing to who, when, or where it will happen.
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300,000 is a vast sample for statistical analysis. I'm not missing the point I'm pointing out an undeniable anomaly.
Yet you all choose to ignore cases that have been reported after the recall. I don't quite get that but OK...you may still keep your phones even if it still happens as far as I am concerned.
BarryH_GEG said:
You're missing the point. Some burn. Samsung can't/hasn't identified the problem to figure out what makes certain Note7's burn. Samsung's ridiculed and rather than play whack-a-mole with the problem kills the Note7 completely. Government and consumer protection agencies don't like things that have unidentified problems that cause them to randomly burn so they banish the Note7 worldwide. It's not the ratio of Note7's that have/will burn it's the randomness of not knowing to who, when, or where it will happen. Samsung themselves put the ratio at .01% which is a pretty small incidence of occurrence. But obviously enough to cause them to lose $5+B by killing the Note7 as a precaution. Pretty much sums it up.
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Click to collapse
No, it doesn't pretty much sum it up Barry. The rate of failures is critical to the argument. Many different phones suffer from random overheating events and occasionally catching fire and if you applied the same logic of "we don't know which ones, therefore we are cancelling and withdrawing the product", then you wouldn't have an iPhone7 on the market either! Nor an S7 Edge for that matter!
The Note7 has supposedly been withdrawn because there are too many overheating events (and let's not fall into the media's ploy of causing everything an "explosion"). If since the 2nd recall there have not been "too many", then the 2nd recall was unjustified from a consumer safety perspective. What it imho demonstrates is that this is no longer really about safety concerns at all, it's about Samsung putting their brand image and fear of law suits above any concerns for inconvenience and financial loss of their customers.
There have been I think zero overheating Note7's at all in the UK (maybe there might have been 1). That level of failure does not justify the huge inconvenience, financial loss and disappointment to thousands of customers.
notefreak said:
...you may still keep your phones even if it still happens as far as I am concerned.
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Thank you.
Rick GM said:
Thank you.
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LOL hahaha what I meant was you don't need to defend your choice. Just my opinion of course .
mooncraterx said:
It is an obvious conspiracy its true. The phone was too good and a bunch of apple employees and the other competitors are probably behind it... I wouldn't doubt it. The whole thing is fishy as hell................
Meanwhile the execs at samsung and the telcos are thinking they got away with that scam!
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Can you elaborate on that please. Thanks.
Ryland
---------- Post added at 02:03 PM ---------- Previous post was at 01:16 PM ----------
image: http://static.trustedreviews.com/94/00003bd3b/f414/galaxy-s7.jpg
Galaxy S7Image credit: Amarjit Mann
Samsung’s problems with exploding smartphones are showing no signs of abating despite the recall of the Galaxy Note 7 handset.
A man from Canada is currently recuperating from injuries after claiming his Galaxy S7 phone exploded in his hands last weekend.
Amarjit Mann, 34, was hospitalised after suffering second and third degree burns on his hands. He told reporters he was driving when he felt a ‘warmness’ from the handset in his pocket.
Related: Samsung Galaxy S7 review - Still the Android phone to beat?
He told the Winnipeg Sun (via Gizmodo): “I took it out and had it in my hands and it exploded right away.
“When you see smoke, I was shocked. You cannot expect this thing. It was like a nightmare. Imagine if the phone was (at my ear); my whole face would’ve burnt."
Mann said the device actually stuck to his hand and sparks hit him just below the eye.
He now has his still-functioning eyes on legal action saying he plans to sue for personal injury and lost wages.
“I never had such a bad (burn) in my life. People need to be aware of this. It’s like a bomb you can carry.”
Samsung is yet to comment.
Read more at http://www.trustedreviews.com/news/...y-hand-says-latest-victim#qZ6opIQHpP4XMwZH.99
---------- Post added at 02:06 PM ---------- Previous post was at 02:03 PM ----------
image: http://static.trustedreviews.com/94/00003b485/a792/samsung-galaxy-note-8.jpg
Samsung Galaxy Note 7
Samsung plans to sell refurbished Galaxy Note 7 handsets, according to a new report.
After two dramatic recalls, termination of manufacturing, and a plea for customers to turn off all Note 7 handsets forever, it was safe to assume Samsung had killed off its latest flagship for good. But a report from The Investor, the Korea Herald’s business blog, suggests that Samsung isn’t quite done with its most fiery phone.
Reporters at the publication, which is based on Samsung’s South Korean home turf, believe that Samsung may begin selling refurbished Galaxy Note 7 handsets as soon as 2017. One industry source is quoted as saying: “Samsung has not made a final decision yet, but it will likely sell the refurbished Note 7 units next year.”
According to the report, Samsung will likely target emerging markets like India and Vietnam, where low-end phones are typically popular. The Note 7 is a seriously expensive handset, but it’s likely Samsung will drop the price significantly considering the phone’s reputation, and the fact that they’re refurbished models. This would be an excellent chance for Samsung to rid itself of spare Note 7 stock, and recoup some cash in the process.
image: http://static.trustedreviews.com/94/00003b444/b16a/samsung-galaxy-note-7.jpg
samsung galaxy note 7
Samsung first recalled the Galaxy Note 7 on September 2 after an internal investigation uncovered a serious battery flaw that was causing some users’ handsets to explode. The phone maker then had to issue a second recall after it emerged that some replaced handsets were also exploding. The Galaxy Note 7 is now no longer available to purchase, with Samsung reportedly focusing all attention on next year’s Galaxy S8.
Samsung is expected to release its next flagship phone in February or March next year, with a Galaxy Note 8 model confirmed to be coming later in 2017.
Unfortunately, Samsung declined to comment on this article.
Read more at http://www.trustedreviews.com/news/...-note-7-phones-apparently#jssR2szXZLC9xU9K.99
Chippy_boy said:
...The Note7 has supposedly been withdrawn because there are too many overheating events (and let's not fall into the media's ploy of causing everything an "explosion")...
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Supposedly is a good word for all this BS. Because all the data which we have it is coming from the MEDIA! Samsung said they had less than 40 devices catching fire and the rest of them with OVERHEATING problem. But all this data is "REPORTEDLY" coming from MEDIA and very few of them directly from users. Media is not a technical testing laboratory. Most of the times is a BRAIN WASHING machine. I'm sorry to say that but is what I'm feeling when I see such amount of crap coming from them. Media is not my mother, not my father, not my family and for sure not my friend. Media is not INVESTIGATING anymore. Just REPORTING. For who... I don't know anymore. But it is a fact. I keep trying and trying to figure out how come that... man(I restraining myself...) he manage to took out the phone from his pocket and to have that amount of burns while was DRIVING?! He grab the phone in his hands and staring at him, contemplating the picture??? How can you keep the phone with both hands when you see is on fire? And driving in the same time? The flames are coming out just on one side not on both. Not to mention... the first instinct when you see something is on fire on you're hands, is to drop down that damn thing or to throw out of the window not to staring at him. I saw also that picture and... excuse my french... i can't see any f......g explosion on that phone. Just usual melted glass and battery. And shattered glass on top corners and in the middle. Wich is pretty damn unusual... is looking like that phone was first dropped and after that was catching fire. A phone is not a damn C4, is not a damn bomb, a phone is not exploding... is popping out and thats it. I saw a couple weeks ago another video with a women and his husband in the middle of the night with a phone on fire. Supposedly a Note 7. What was amazed me was... that women trying to figure out in the dark where is the bed and the pillows because she wanted to fall dramatically... This madness has to stop. It's way beyond any common sense. It's unbelievable how easy we fall in those stories "reported" by the media. Yes the Note 7 is done... yes Samsung took the bait and is them fault for that... yes everybody is entitled to have their opinion but I hope that indeed will be their opinion. Education does not come from THE media. From media we have just craziness in these cases. Often we no longer think with our brains unfortunately, we let others to do that. And it's a pretty shame. I'm a tech guy and I like competition on the market. But as we see... even Note 7 is dead... IT HAS NO COMPETITION! And... boy oh boy, I really feel good because of that. I wish everyone all the best and I hope we can cool down a little bit.[emoji106] [emoji4]
Sent from my SM-N930W8 using Tapatalk
To OP: There many flaws in your oversimplification of numbers and stats, but I'll point out two that nobody has commented on yet.
1. There are not only 2.5 million Note 7 devices. 2.5 million purchases, but not devices. Remember: 2.5 million Note 7's had to be REPLACED, and most Note 7 owners owned TWO Note 7's. Not one.
There are probably closer to 4-5 million Note 7's out there.
SO, it's probably even less likely that an individual Note 7 will burn than you suggest.
2. The media won't be reporting any more burns because it's old news at this point. Any new burns and the media would simply say, "so what, we've known for months that the Note 7 is a dangerous device." A story like that now wouldn't increase readership. And that's what it pretty much boils down to when it comes to the media nowadays: will this story increase our readership?
The answer is no for a burned Note 7 that was intentionally not returned after being recalled by the manufacturer for being dangerous.
Spike96... Not sure what your point is but your figures simply add to the mystery.
rafeba said:
Supposedly is a good word for all this BS. Because all the data which we have it is coming from the MEDIA! Samsung said they had less than 40 devices catching fire and the rest of them with OVERHEATING problem. But all this data is "REPORTEDLY" coming from MEDIA and very few of them directly from users. Media is not a technical testing laboratory. Most of the times is a BRAIN WASHING machine. I'm sorry to say that but is what I'm feeling when I see such amount of crap coming from them. Media is not my mother, not my father, not my family and for sure not my friend. Media is not INVESTIGATING anymore. Just REPORTING. For who... I don't know anymore. But it is a fact. I keep trying and trying to figure out how come that... man(I restraining myself...) he manage to took out the phone from his pocket and to have that amount of burns while was DRIVING?! He grab the phone in his hands and staring at him, contemplating the picture??? How can you keep the phone with both hands when you see is on fire? And driving in the same time? The flames are coming out just on one side not on both. Not to mention... the first instinct when you see something is on fire on you're hands, is to drop down that damn thing or to throw out of the window not to staring at him. I saw also that picture and... excuse my french... i can't see any f......g explosion on that phone. Just usual melted glass and battery. And shattered glass on top corners and in the middle. Wich is pretty damn unusual... is looking like that phone was first dropped and after that was catching fire. A phone is not a damn C4, is not a damn bomb, a phone is not exploding... is popping out and thats it. I saw a couple weeks ago another video with a women and his husband in the middle of the night with a phone on fire. Supposedly a Note 7. What was amazed me was... that women trying to figure out in the dark where is the bed and the pillows because she wanted to fall dramatically... This madness has to stop. It's way beyond any common sense. It's unbelievable how easy we fall in those stories "reported" by the media. Yes the Note 7 is done... yes Samsung took the bait and is them fault for that... yes everybody is entitled to have their opinion but I hope that indeed will be their opinion. Education does not come from THE media. From media we have just craziness in these cases. Often we no longer think with our brains unfortunately, we let others to do that. And it's a pretty shame. I'm a tech guy and I like competition on the market. But as we see... even Note 7 is dead... IT HAS NO COMPETITION! And... boy oh boy, I really feel good because of that. I wish everyone all the best and I hope we can cool down a little bit.[emoji106] [emoji4]
Sent from my SM-N930W8 using Tapatalk
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Well said!
Chippy_boy said:
No, it doesn't pretty much sum it up Barry. The rate of failures is critical to the argument. Many different phones suffer from random overheating events and occasionally catching fire and if you applied the same logic of "we don't know which ones, therefore we are cancelling and withdrawing the product", then you wouldn't have an iPhone7 on the market either! Nor an S7 Edge for that matter!
The Note7 has supposedly been withdrawn because there are too many overheating events (and let's not fall into the media's ploy of causing everything an "explosion"). If since the 2nd recall there have not been "too many", then the 2nd recall was unjustified from a consumer safety perspective. What it imho demonstrates is that this is no longer really about safety concerns at all, it's about Samsung putting their brand image and fear of law suits above any concerns for inconvenience and financial loss of their customers.
There have been I think zero overheating Note7's at all in the UK (maybe there might have been 1). That level of failure does not justify the huge inconvenience, financial loss and disappointment to thousands of customers.
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############
Exactly what you mentioned above
but to CLARIFY there is ZERO overheating Note7's at all in the UK!!!!
Come on people use your mind to guess who is behind it and who wants keep profit on their side!!!
You do not know?
Psst. It is one company with some fruit in logo
My IP will get probably flagged for this comment.
:laugh::laugh::laugh::laugh::laugh::laugh::laugh:
M
Rick GM said:
Spike96... Not sure what your point is but your figures simply add to the mystery.
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My point is that it's very difficult to estimate these "burn numbers that don't stack up".
I just came from my stats class. We learned today that extrapolation (what you're doing here) is very dangerous. Interpolation is OK, but when you extrapolate, you can be extremely off in your estimates.
Really, the only reliable source of information for Note 7 burn numbers is Samsung. Nobody can possibly have any idea of what's going on except them (least of all the media). Considering Samsung still hasn't pinpointed the problem, I'm not even sure they know themselves what's going on.
Don't extrapolate based on media estimates. There is so much wrong with that.
Spike96 said:
My point is that it's very difficult to estimate these "burn numbers that don't stack up".
I just came from my stats class. We learned today that extrapolation (what you're doing here) is very dangerous. Interpolation is OK, but when you extrapolate, you can be extremely off in your estimates.
Really, the only reliable source of information for Note 7 burn numbers is Samsung. Nobody can possibly have any idea of what's going on except them (least of all the media). Considering Samsung they still hasn't pinpointed the problem, I'm not even sure they know themselves what's going on.
Don't extrapolate based on media estimates. There is so much wrong with that.
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Cut to the chase. There is so much wrong with buying into ANYTHING media related.
There, fixed it for you. And for all you 'Coincidence Theorists' out there the media IS a "brainwashing machine", NOT your mother or your father.
Thanks Spike96 for letting me know about what you learnt in your Stats class. Sorry about my dangerous extrapolation rather than interpolation but hey let's stick with common sense - the figures don't stack up.
Spike96 said:
My point is that it's very difficult to estimate these "burn numbers that don't stack up".
I just came from my stats class. We learned today that extrapolation (what you're doing here) is very dangerous. Interpolation is OK, but when you extrapolate, you can be extremely off in your estimates.
Really, the only reliable source of information for Note 7 burn numbers is Samsung. Nobody can possibly have any idea of what's going on except them (least of all the media). Considering Samsung still hasn't pinpointed the problem, I'm not even sure they know themselves what's going on.
Don't extrapolate based on media estimates. There is so much wrong with that.
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Rick GM said:
Thanks Spike96 for letting me know about what you learnt in your Stats class. Sorry about my dangerous extrapolation rather than interpolation but hey let's stick with common sense - the figures don't stack up.
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Intelligence and Intuition > Intellect
Clearly user error, explained.
No hardware problem found, nothing to blame, yet it still happened. The only viable reason, the consumers. The stupid, not tech savy consumer I should say.
Imagine a person with little to no experiencd with computer building or a siglr forethought on how hardware operates. Pretty typical.
Now create a super phone and give it to them. (Equivilent to giving a movie star a lambo)
The poor phone works so hard with never closed back ground apps, wifi on, ram maxed out, sync on, gps on, demanding games played, screen full brightness, streaming video and charging all at once.
Clearly this couldn't be the issue. Everyones too smart to let this happen. -_-
I got a notification on Saturday from Samsung with said that on Jan 31st they are issuing another update which will prevent battery charging completely and disable mobile network access.
This is GREAT news, because it means there can be ZERO question of whether I'd be able to get a refund or not when I take my Note7 back when the S8 comes out (or whatever else I decide to change it to.)
Thanks Samsung!
(Of course the update won't affect me, so I'll carry on using my Note7 until then.)
This had also crossed my mind, if one owns Note7 until S8 Note8 is released, will samsung be willing to replace Note7 (a flagship device) for the next best thing equivalent at the time S8 Note8 is launched?
Another question also crossed my mind, regardless if I have everything that came with the phone and I am lawful owner of the phone but have no proof of purchase, will smasung still be willing to replace it for me or thats just a pipe-dream?
To my understanding, samsung cannot refuse to replace Note7 to anything but the best thing available at the time, so when note8 S8 is out etc, they shouldnt be offering S7 as a replacement at the time, what do you think?
Also, another thought (bare with me here) , samsung had 96% of 3million devices sold returned, of which 220000 were taken under very intense testing and investigations to reproduce faults and what not, so look at this now, once all is now done and clear to public, they have over 2.5 million note7 in stock that require a new safe battery replacement issue, reboxing and should sell worldwide or in some limited regions for a discounted price as a safe refurbs (some time soon I guess), they wouldnt just burry all that gold worth pile of Note7's now , would they?
I almost sense a new "Note7S" coming out some time very soon, carrying "S" on the back as being SAFE with probably reworked same capacity safe battery or with some 3000mAh battery and free wireless charging backpack battery pack case that samsung was selling for note7 phones.
Your thoughts?
Chippy_boy said:
I got a notification on Saturday from Samsung with said that on Jan 31st they are issuing another update which will prevent battery charging completely and disable mobile network access.
This is GREAT news, because it means there can be ZERO question of whether I'd be able to get a refund or not when I take my Note7 back when the S8 comes out (or whatever else I decide to change it to.)
Thanks Samsung!
(Of course the update won't affect me, so I'll carry on using my Note7 until then.)
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Hi how are you going to manage that this 31st January will not affect you? Please share as I still have note 7.
M.
xxxMJTxxx said:
Hi how are you going to manage that this 31st January will not affect you? Please share as I still have note 7.
M.
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I've got all the updates blocked mate. Have a search on this forum and you'll find plenty of ways to do that, depending on what updates your phone has had already.
Ok
It had 60 percent battery cap update forced to me overnight last year but I flashed that with older firmware so it went back to 100 percent, I also installed old 6.3 package disabler and blocked all programs mentioned on forum.
Is there anything else would you advice to do additionally?
M.
Thanks
xxxMJTxxx said:
Ok
It had 60 percent battery cap update forced to me overnight last year but I flashed that with older firmware so it went back to 100 percent, I also installed old 6.3 package disabler and blocked all programs mentioned on forum.
Is there anything else would you advice to do additionally?
M.
Thanks
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I'm no expert mate, but I think you are good to go. You could try No Root Firewall as well I guess, but I haven't bothered. I have decided not to take ANY Samsung updates though - even for things like Smart Switch and Samsung Health etc - just in case the crafty barstards decide to hide something nasty in their apps.
They've been utter sheets about this whole thing. They have TOTALLY forgotten that they DO NOT own MY phone! It is MINE, not THEIRS!
Chippy_boy said:
I'm no expert mate, but I think you are good to go. You could try No Root Firewall as well I guess, but I haven't bothered. I have decided not to take ANY Samsung updates though - even for things like Smart Switch and Samsung Health etc - just in case the crafty barstards decide to hide something nasty in their apps.
They've been utter sheets about this whole thing. They have TOTALLY forgotten that they DO NOT own MY phone! It is MINE, not THEIRS!
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Ha Ha I thought so!
I have no root firewall but not sure how to set it up being honest
I had Samsung Billing pushed to me few days ago but for some reason I cannot find it under applications in my mobile so I hope Evil Sam is not hidden there waiting to reactivate.
So really we will see after 31st what is going to happen, I really would hate to go back to Note 3 I still have, however it was also good mobile for few years back ago.
How many people still are using/own N7 in UK you reckon?
M.
xxxMJTxxx said:
:
How many people still are using/own N7 in UK you reckon?
M.
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Honestly, I have no clue, but I guess it must be quite a few. They wouldn't be going to the trouble of writing software updates for just a handful of phones would they!
I wonder why on earth they didn't actually stop to think WHY people are not returning their phones? For some clever people, they have behaved like they have the brains of goldfish.
Chippy_boy said:
Honestly, I have no clue, but I guess it must be quite a few. They wouldn't be going to the trouble of writing software updates for just a handful of phones would they!
I wonder why on earth they didn't actually stop to think WHY people are not returning their phones? For some clever people, they have behaved like they have the brains of goldfish.
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the same update is world wide, altering it for different countries is a minor point as the majority of the changes comes in the form of the bands and network support, if they are removing all network support all they need is something that works on the exynos hardware, also the UK phones are the international phones so they are actually used across a load of countries so it is probably a large portion of the world covered by the same update as the UK.
also as I said there is little need for the networks to do their modifications since they all come in the form of network support that has been removed in this update.
No matter what it's going to be a nightmare. I wouldn't expect it to be as simple as walking into your carrier's store and swapping out for s8 - even though I do remember someone over at Samsung saying there was going to be a discount on "the next big thing". I'm in San Jose so Im going to HQ with mine, f em.
Chippy_boy said:
I wonder why on earth they didn't actually stop to think WHY people are not returning their phones?
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They're probably paranoid about being sued on the off chance someone else's phone blows up. It would be bad press if it happens again, probably followed by ignorant people saying that Samsung should have tried harder to stop it, etc etc, because some people have probably missed the whole thing till now and haven't noticed anything. Plus, Samsung wants to be able to say 100% recalled and returned.
FYI I don't own this device, just trying to answer this question. Maybe all of you who have it should put "Proud owner of the Note 7. Take that Samsung" or something in your sigs lol. It would be kinda funny to see.
Sent from my Amazon Fire using XDA Labs
in my country, Mexico, there have not been, any sort of batt capping updates, or any threatening messages about anything! as no burning reports here, the consumer bureau has not issued any order or authorization on the matter, here would be unlawful to capp or restrict the use of a legally owned device, so, all very cool over here
Mr.Ultimate said:
samsung cannot
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Samsung can do anything they want. If you think whatever that is violates a law or your rights as a consumer its up to you and/or whatever governmental agency is involved to get them to do something different. That could take months. Many months. In the meantime you'll be stuck living with whatever decision they make - whether it's "legal" or not. Fighting multi-billion dollar conglomerates isn't for the feint of heart.
Sadly there are people who've tried to do the right thing that are stuck in Samsung's matrix and no law or governmental agency has rescued them. I can't imagine said agency's will feel a lot of sympathy for people who've held on to a phone declared potentially dangerous by its manufacturer for the length of time being discussed here. "I kept my potentially dangerous phone because I didn't like any of the alternatives" or "I was waiting for the Galaxy S8 to come out" seem like pretty self-serving reasons not to take advantage of all the remedies (including a full refund) Samsung provided. This isn't black and white and certainly not a typical "fit for purpose" issue.
BarryH_GEG said:
Samsung can do anything they want. If you think whatever that is violates a law or your rights as a consumer its up to you and/or whatever governmental agency is involved to get them to do something different. That could take months. Many months. In the meantime you'll be stuck living with whatever decision they make - whether it's "legal" or not. Fighting multi-billion dollar conglomerates isn't for the feint of heart.
Sadly there are people who've tried to do the right thing that are stuck in Samsung's matrix and no law or governmental agency has rescued them. I can't imagine said agency's will feel a lot of sympathy for people who've held on to a phone declared potentially dangerous by its manufacturer for the length of time being discussed here. "I kept my potentially dangerous phone because I didn't like any of the alternatives" or "I was waiting for the Galaxy S8 to come out" seem like pretty self-serving reasons not to take advantage of all the remedies (including a full refund) Samsung provided. This isn't black and white and certainly not a typical "fit for purpose" issue.
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All doesnt matter and all goes against the law, just risk of hazard makes them liable indefinitely until its back at their possession and no harm caused during the time.
Im no fain hearted and I dont own 7 figure bank account but I know its not a rocket science to bring giant companies such as apple or samsung to their knees, again, its not for faint hearted, I was talking from a legal stand point.
Darkness and high-cliff edge walking heights are usually appearing dangerous things for most, until they're certain and know there is nothing dangerous/hazardous in the dark and walking the cliff edge not without protections and precautions, metaphorically speaking.
Take a case where mobile phone gets on fire and one or many people suffers fatal consequences, days, months or even years from now, and investigators dig up samsung note7, who they gonna blame? Who has the case against who? Looking from even early state all cards are against samsung where there disaster happens or not samsung should be waist deep to do whatever necessary to sort their clients out. And yes they can try to attempt "write their own laws" warning consumers, threatening with return closing deadlines, refusing to take back dangerous devices back in, blocking devices, etc its their cards their game against everyone, not that they are more than the majority, I call it one against all and no matter how much money they are worth, it can take just few big cases and they will soon realize what wrong turn things can take, not that they would be willing to take such risks when and if case is brought to the round table.
Heck, even a 3 year ago my 10+ year Honda got a safety recall letter warning about potentially defective airbag systems and all was replaced at surprisingly my convenience cost free, even the car was bought second hand and I am probably 3rd or 4th owner of that vehicle, auto manufacturers know about how this game be played out i suppose, has been in this game before or seen it happen, consequences are clear to them if potential event take place, they would not only put someone deep in dirt, they would be there themselves as a consequence, so they took no risks, and I was pleasantly surprised at the same too how much forthcoming they were to sort this out, and note - this is 10+ year old product, not much different case to the one were talking about here, and I believe if they went this far with thing such as this, how much further they would have taken things if they would have found out that these vehicle models would have been a hazardous risk of fire and explosion while driving, parked at house garage etc? Go beat this statement
BarryH_GEG said:
Samsung can do anything they want. If you think whatever that is violates a law or your rights as a consumer its up to you and/or whatever governmental agency is involved to get them to do something different. That could take months. Many months. In the meantime you'll be stuck living with whatever decision they make - whether it's "legal" or not. Fighting multi-billion dollar conglomerates isn't for the feint of heart.
Sadly there are people who've tried to do the right thing that are stuck in Samsung's matrix and no law or governmental agency has rescued them. I can't imagine said agency's will feel a lot of sympathy for people who've held on to a phone declared potentially dangerous by its manufacturer for the length of time being discussed here. "I kept my potentially dangerous phone because I didn't like any of the alternatives" or "I was waiting for the Galaxy S8 to come out" seem like pretty self-serving reasons not to take advantage of all the remedies (including a full refund) Samsung provided. This isn't black and white and certainly not a typical "fit for purpose" issue.
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I reckon you work for Samsung. You must do, or you would have quit your tiresome campaign by now.
And as for "Samsung can do what they like", well let's see how successful they are on Tuesday shall we?
I'll post my update from my unrooted Note7 on Wednesday.
Chippy_boy said:
I reckon you work for Samsung. You must do, or you would have quit your tiresome campaign by now.
And as for "Samsung can do what they like", well let's see how successful they are on Tuesday shall we?
I'll post my update from my unrooted Note7 on Wednesday.
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I've unrooted Note7 also, dont want to touch any mods yet until its definitely necessary
Mr.Ultimate said:
Im no fain hearted and I dont own 7 figure bank account but I know its not a rocket science to bring giant companies such as apple or samsung to their knees
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Read this. The poor sod has been fighting Samsung since 2015 over his SGS4. At the end of the day you have to put a value on your time. The amount of time you'd have to spend even with legal assistance is probably worth more than what you spent on your Note7. The time some here have spent fighting the fighting noose is probably worth half the cost of their phone.
I'm all for principle but there's also the law of diminishing returns. Life's too short to intentionally seek out battles. At least for me. If I'm going to invest heap loads of my time that could be spent doing other more entertaining and productive things it wouldn't be over a mobile phone. It would be for something far more noble.
https://www.engadget.com/2017/01/20/samsung-cant-use-in-box-warranty-to-kill-galaxy-s4-lawsuit/
While I'd love to see Samsung getting screwed right back, I can't imagine there won't be a final return date of some sort and them actually exchanging the phone for the new models. They just sound too cheap for that
BarryH_GEG said:
Read this. The poor sod has been fighting Samsung since 2015 over his SGS4. At the end of the day you have to put a value on your time. The amount of time you'd have to spend even with legal assistance is probably worth more than what you spent on your Note7. The time some here have spent fighting the fighting noose is probably worth half the cost of their phone.
I'm all for principle but there's also the law of diminishing returns. Life's too short to intentionally seek out battles. At least for me. If I'm going to invest heap loads of my time that could be spent doing other more entertaining and productive things it wouldn't be over a mobile phone. It would be for something far more noble.
https://www.engadget.com/2017/01/20/samsung-cant-use-in-box-warranty-to-kill-galaxy-s4-lawsuit/
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Im not going to talk much, but that's not even serious case and analogy is just wrong. Compare this - buying matchbox to light the fire place at home but these matchboxes keep exploding and potentially setting itself on fire on random times (case #1) vs. match box that doesnt have 100% of the content or doesnt light up/doesnt burn every time you strike it (case #2).
Yes, its no brainer about law diminishing returns, if you dont have serious case and intelligent sought trough evidence, plan put together that will be serving to the finish line, and all , dreamland ego and being naive left behind - there is no chance to expect something good coming out of it.
We're talking about life threatening hazardous product here.
Have a great day.
BarryH_GEG said:
Read this. The poor sod has been fighting Samsung since 2015 over his SGS4. At the end of the day you have to put a value on your time. The amount of time you'd have to spend even with legal assistance is probably worth more than what you spent on your Note7. The time some here have spent fighting the fighting noose is probably worth half the cost of their phone.
I'm all for principle but there's also the law of diminishing returns. Life's too short to intentionally seek out battles. At least for me. If I'm going to invest heap loads of my time that could be spent doing other more entertaining and productive things it wouldn't be over a mobile phone. It would be for something far more noble.
https://www.engadget.com/2017/01/20/samsung-cant-use-in-box-warranty-to-kill-galaxy-s4-lawsuit/
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Barry, my plan is to take my Note7 back to Samsung when I am ready (and not before) and ask for my money back, which I am very sure they will agree to, since they are obviously so very keen to get it back.
If in the monumentally unlikely event they say, "no, we'd like you to keep it please" (you're not REALLY suggesting that are you???!?) then I can file a small claim online in 20 minutes. It's a total no-brainer.
Sorry to disappoint you.