Out of the Box Issues - Razer Phone Questions & Answers

Just received this beast it feels solid but there's 2 issues I'm noticing already.
1st issue is that the screen has vertical grey lines/bars that are really noticeable on bright white backgrounds.
2nd The speakers have a high pitch sound when playing audio with Atmos on. High pitch sound goes away when turning atmos off. It actually sounds better with it off....
This sucks because sending it in for a warranty replacement all the way in Hong Kong is going to be a huge pain and really long wait.
Not sure what to do now...

Xshooter726 said:
Just received this beast it feels solid but there's 2 issues I'm noticing already.
1st issue is that the screen has vertical grey lines/bars that are really noticeable on bright white backgrounds.
2nd The speakers have a high pitch sound when playing audio with Atmos on. High pitch sound goes away when turning atmos off. It actually sounds better with it off....
This sucks because sending it in for a warranty replacement all the way in Hong Kong is going to be a huge pain and really long wait.
Not sure what to do now...
Click to expand...
Click to collapse
I have the same issues with the speakers and screen. I don't know about the screen, but the speakers are a software issue. Apparently Razer did issue an update to fix it, but I still haven't received it yet. Customer support told me that the engineers are working on updating the phones. What is your software build number and kernel?

No update here

Xshooter726 said:
No update here
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Click to collapse
Yeah, me neither. I have the same build number. The newest build number is NMF26X-CKH-171108.853 , It's already updating for some. For me, I'm going to wait for another week and if it's still not updating, then I'll exchange it.

vx117 said:
Yeah, me neither. I have the same build number. The newest build number is NMF26X-CKH-171108.853 , It's already updating for some. For me, I'm going to wait for another week and if it's still not updating, then I'll exchange it.
Click to expand...
Click to collapse
I'll do the same. When you talked to support did you bring up the grey lines on the screen?

Xshooter726 said:
I'll do the same. When you talked to support did you bring up the grey lines on the screen?
Click to expand...
Click to collapse
Nope, didn't bring it up, but apparently even the store display model has the same lines on the screen.

Bad speaker
Just got my phone in and the bottom speaker seems to be blown, crackling like crazy under certain sounds. Disappointed and not sure what to do now!

Can someone take a picture of the screen line issue? In all the reviews I've never seen anything like that or has anyone brought it up.

Xshooter726 said:
No update here
Click to expand...
Click to collapse
Was just about to say I haven't seen anyone get an update yet but my build number is different. The phone forced an update out of the box for me thought it would be the same for everyone :S
NMF26X-CKH-171108.853
And for what it's worth I don't have any high pitched sounds from the speakers.

Roxas598 said:
Was just about to say I haven't seen anyone get an update yet but my build number is different. The phone forced an update out of the box for me thought it would be the same for everyone :S
NMF26X-CKH-171108.853
And for what it's worth I don't have any high pitched sounds from the speakers.
Click to expand...
Click to collapse
Is your phone carrier branded?

vx117 said:
Is your phone carrier branded?
Click to expand...
Click to collapse
Yeah I got it from Three, I was thinking this might be a carrier build too since mine doesn't have the "RZR" in the middle. I don't want to be on a damn carrier build it'll screw me over at somepoint i'm sure.

Roxas598 said:
Yeah I got it from Three, I was thinking this might be a carrier build too since mine doesn't have the "RZR" in the middle. I don't want to be on a damn carrier build it'll screw me over at somepoint i'm sure.
Click to expand...
Click to collapse
That makes much more sense why the build has CKH in it. It's actually good that you're on the carrier build as it is the latest build for now. The unlocked models are still on an older software build and some are experiencing the high pitch noise from the speakers when using Dolby Atmos. The latest build fixes that, but unlocked models, like mine, haven't been updated yet.

vx117 said:
That makes much more sense why the build has CKH in it. It's actually good that you're on the carrier build as it is the latest build for now. The unlocked models are still on an older software build and some are experiencing the high pitch noise from the speakers when using Dolby Atmos. The latest build fixes that, but unlocked models, like mine, haven't been updated yet.
Click to expand...
Click to collapse
usually carriers get builds last or around the same time so people who got the device straight from Razer should get updates before carriers. It wouldn't surprise me down the line if we end up getting updates later just so Three can add that stupid little logo on boot -_-
Kernel on mine was also built on November 8th

Roxas598 said:
usually carriers get builds last or around the same time so people who got the device straight from Razer should get updates before carriers. It wouldn't surprise me down the line if we end up getting updates later just so Three can add that stupid little logo on boot -_-
Click to expand...
Click to collapse
This is where custom ROMs come in Can't wait for development to start for this device.

FINALLY! FOund a board where people are having issues! Let me throw my hat into the ring:
5GHz wifi antenna and Mobile data 3G/LTE radios wont work. I thought Razer products took at least 3 months to break?

vile1 said:
FINALLY! FOund a board where people are having issues! Let me throw my hat into the ring:
5GHz wifi antenna and Mobile data 3G/LTE radios wont work. I thought Razer products took at least 3 months to break?
Click to expand...
Click to collapse
Wow, that is definitely a defective product. Return or exchange it ASAP.

chudak25 said:
Just got my phone in and the bottom speaker seems to be blown, crackling like crazy under certain sounds. Disappointed and not sure what to do now!
Click to expand...
Click to collapse
Same here (lower speaker as well)
Started RMA, they said 1-2 weeks. Tried to ask for a bit of time in case it's software but Idk, it sounds like a blown speaker to me.. I verified with my gf's that came today too, couldn't get her speakers to blow so pretty sure it's a manufacturing defect. Tried to replicate everything I did on mine.. Thought it might have been a bug within the atmos eq but still couldn't produce anything.
Amazing phone otherwise!!

vx117 said:
Wow, that is definitely a defective product. Return or exchange it ASAP.
Click to expand...
Click to collapse
Yeah, they are writing me an RMA, after reading the above reply, Im thinking of just returning it and getting a Pixel 2. Im not waiting 1-2 weeks to get a replacement phone that arrived (essentially) DOA. That's ridiculous.

My phone installed the latest update straight out of the box on Friday 17th and is running the same build as Roxas598 as I am using ThreeUK too.
I Wouldn't normally ever push any speakers over 75% but to test them out I have put them to max a few times and having noticed any crackling yet.
Only issue I have had was a weird screen pixelation watching some videos on Netflix or YouTube but haven't seen it for a few days now so for now putting it down to bandwidth or codec issue at the time.
Not sure if this is a problem or not due to the way Qualcomm works however my wall charger when charging the phone from 0-25% will make a obvious humming noise, once the phone changes its battery percentage the noise does get quieter. I did contact Razer about this and they where not too sure but after 2-3 days they are sending out a new wall charger.

Roxas598 said:
Was just about to say I haven't seen anyone get an update yet but my build number is different. The phone forced an update out of the box for me thought it would be the same for everyone :S
NMF26X-CKH-171108.853
And for what it's worth I don't have any high pitched sounds from the speakers.
Click to expand...
Click to collapse
that's three custom firmware running so you get wifi calling and supposedly volte but i am not sure volte working. lets hope three update their firmware as often as razer will ...

Related

[Q] new update to 3.2.1

Yesterday got new system update now all my browsers are forcing close all the time anyone else had this problem
I'm not having force close issues but I've had to reboot like three or four times for various reasons. Once every time I would open the browser I would only get an all black screen. And earlier my status bar(or whatever you call that black bar that runs across the whole bottom of the screen) got stuck at half size and unusable after an alert tried to come up. There were a few more issues.
Wonder If Acer Removed Update?
Acer often screws up their updates - has anyone in US received update lately?
Seems like some issues
docfreed said:
Acer often screws up their updates - has anyone in US received update lately?
Seems like some issues
Click to expand...
Click to collapse
I haven't go it yet.
docfreed said:
Acer often screws up their updates - has anyone in US received update lately?
Seems like some issues
Click to expand...
Click to collapse
Nope, no update.
Same, no update here.
rrand said:
I'm not having force close issues but I've had to reboot like three or four times for various reasons. Once every time I would open the browser I would only get an all black screen. And earlier my status bar(or whatever you call that black bar that runs across the whole bottom of the screen) got stuck at half size and unusable after an alert tried to come up. There were a few more issues.
Click to expand...
Click to collapse
Just an update on this. This hasn't happened again.
I got the update maybe a few days ago, haven't had any problems with it so far except once when the browser wouldn't open any new tabs, then force closed, but that only happened once, after that it was fine.
no update yet fl
I am still waiting to get the update. I hope it is out soon. I hate the headphone issue i cant use at night while my wife is sleeping and this is y i bought a tab
max69power said:
I am still waiting to get the update. I hope it is out soon. I hate the headphone issue i cant use at night while my wife is sleeping and this is y i bought a tab
Click to expand...
Click to collapse
I wish i could remember how i got around that issue. Did you check around?
The way around it is to play the music/movie without the headphones plugged in. Then, plug them in and the sound will stop playing from the speakers and just the headphones. If you plug them in first, they still play through the speakers.
[email protected] said:
The way around it is to play the music/movie without the headphones plugged in. Then, plug them in and the sound will stop playing from the speakers and just the headphones. If you plug them in first, they still play through the speakers.
Click to expand...
Click to collapse
Happened to me while on a cruise.
There I was grooving to the Best of the Monkeys while reading on the Kindle app bebooping my head.
Yeah I'm that kool
Sounds interesting! Sure hope that I'll get it soon! Does the 3.2.1 update do anything to make the UI more smooth and fluid? After getting an iPad last week, Ive really noticed how choppy the UI in Honeycomb is, and all of the occasional slowdowns a lot more...
I m in canada and hasnt get update yet. Still 3.2 hopefully Acer will put Acer's circle to this update. I m very interesting when using Acer circle in Acer W500 ( touch 5 fingers to screen and it will display ^^)
vszulc said:
Sounds interesting! Sure hope that I'll get it soon! Does the 3.2.1 update do anything to make the UI more smooth and fluid? After getting an iPad last week, Ive really noticed how choppy the UI in Honeycomb is, and all of the occasional slowdowns a lot more...
Click to expand...
Click to collapse
Unfortunately, no. :-(
No updates recently?
Sent from Wicced's rooted A100 16gb HoneyComb 3.2 using XDA PREMIUM
rrand said:
Unfortunately, no. :-(
Click to expand...
Click to collapse
I do not know about yours, but my A100 is not laggy...
Acer support told me that Canada should get the update for 3.21 late dec early january.And that update packages are rolled out by region,and schedule is set by Taiwan.
Nor very encouraging as to ICS update then,which they would not comment on
freqchris said:
Acer support told me that Canada should get the update for 3.21 late dec early january.And that update packages are rolled out by region,and schedule is set by Taiwan.
Nor very encouraging as to ICS update then,which they would not comment on
Click to expand...
Click to collapse
We like to dream
Honestly it makes me so angry. There's so much work that goes into the development of these devices. Can you imagine what it must feel like to pour your heart and soul into engineering & development work, only to have the support folks fail it so hard?
ICS should have been released a week after the sources became available.
The headphone problem should never have made it out of QA. But it also should have been fixed within days of it being reported, and pushed out, worldwide, the moment it passed QA. Instead, this Canadian still has not received it (though I'm applying it manually, right now). It's been months since this problem was reported.
I know no manufacturer is perfect, and there are a lot of products to manage, but this is just irresponsible. Come on, Acer. You're not a charity. We paid good money. Now support your devices.

[Q] Software version 2175.2503.8779.12301

So I have a Cyan unlocked 900 here in the UK. I am on FW 2175.2101.8779.12201 and Zune shows no updates available.
In NaviFirm there is a 2175.2503.8779.12301. Does anyone have any info on this version and whether it is safe for me to flash it? I am keen to get some of the improvements to the camera that the recent AT&T update supposedly gave.
Thanks
I updated my rm-823 in the UK to the latest 2175.2503.8779.12301, I had 8773, and the phone seems a lot quicker.
I had the screen not brightening up to an appropriate level for some seconds (not good when trying to answer a call etc, the phone took 30+ seconds to start charging and some other weird issues to do with response)
I would recommend to upgrade if you had anything like the above problems, but no idea what this new FW is supposed to sort out.
The Jones said:
So I have a Cyan unlocked 900 here in the UK. I am on FW 2175.2101.8779.12201 and Zune shows no updates available.
In NaviFirm there is a 2175.2503.8779.12301. Does anyone have any info on this version and whether it is safe for me to flash it? I am keen to get some of the improvements to the camera that the recent AT&T update supposedly gave.
Thanks
Click to expand...
Click to collapse
Hi
Update just popped on my White Lumia 900 Uk , seems to be a small firmware update.. dont know what it fixies though
tfn said:
Hi
Update just popped on my White Lumia 900 Uk , seems to be a small firmware update.. dont know what it fixies though
Click to expand...
Click to collapse
I have been using it for a few days. It seems to fix almost nothing. The camera is still sub-par at best and I still have the issue during phone calls where the other party gets echo feedback.
The auto screen brightness is still really slow and dim witted but very slightly improved.
Just got 8779.12228 here in Canada (Rogers). I wonder if the firmware updates might also be carrier specific???
Unlocked RM-823.
Just got an update.
Firmware changed from 2175.2101.8779.12201 to 2175.2503.8779.12301.
Radio changed from 2.1.75.20 to 2.1.75.25.
Not sure what it actually did.
drtolson said:
Just got 8779.12228 here in Canada (Rogers). I wonder if the firmware updates might also be carrier specific???
Click to expand...
Click to collapse
Are you sure it's 12228?
The Jones said:
I have been using it for a few days. It seems to fix almost nothing. The camera is still sub-par at best and I still have the issue during phone calls where the other party gets echo feedback.
The auto screen brightness is still really slow and dim witted but very slightly improved.
Click to expand...
Click to collapse
I got a refurb Lumia 900 to replace my broken LG Quantum. I had a really bad echo problem, and no updates fixed it. Contacted ATT who sent me another refurb, and echo is completely gone even on the highest call volume(old phone had to be no higher than 6). I think it's a hardware problem, look around on Nokia's support forums, seems most could only fix it with replacement. I also had the vibration rattle, and that is gone in the 2nd refurb.
xsever said:
Are you sure it's 12228?
Click to expand...
Click to collapse
Nope, slipped fingers... it's 12224. Sry...
The Jones said:
I have been using it for a few days. It seems to fix almost nothing. The camera is still sub-par at best and I still have the issue during phone calls where the other party gets echo feedback.
The auto screen brightness is still really slow and dim witted but very slightly improved.
Click to expand...
Click to collapse
I had two replacements before this issue was resolved. I was told by the Nokia care manager it was a faulty microphone.
So I would not hold my breath a software update will fix your issue.
As for photos check the link out.
http://mywpstory.com/2012/04/camera...-with-your-new-nokia-lumia-900-windows-phone/

Bad signal or Speaker?

So recently my phone has been acting weird. Had this phone since the 3rd week verizon released it and only within the last 2 months when im on the phone...its like i have no signal and the other person is breaking up. (Like in the old days) But I have LTE and had great verizon coverage for 10 years now. My data and signal drop also as soon as I answer a call.
Last night I was listening to a podcast and I was getting a crackling noise, and the audio also sounded like it was going in and out for awhile. So I thought something was wrong with my speakers and played a music track...music and speakers sounded fine, so Im confused and wondering if anyone gets that issue?? Im on CM11 from October, but I dont think its the problem.
dragonrazorz said:
So recently my phone has been acting weird. Had this phone since the 3rd week verizon released it and only within the last 2 months when im on the phone...its like i have no signal and the other person is breaking up. (Like in the old days) But I have LTE and had great verizon coverage for 10 years now. My data and signal drop also as soon as I answer a call.
Last night I was listening to a podcast and I was getting a crackling noise, and the audio also sounded like it was going in and out for awhile. So I thought something was wrong with my speakers and played a music track...music and speakers sounded fine, so Im confused and wondering if anyone gets that issue?? Im on CM11 from October, but I dont think its the problem.
Click to expand...
Click to collapse
CM is touch and go for any of the MSM8960 phones. if you want to eliminate the variable that might be rom related, i would suggest to change to a sense based rom for a couple of days and see if it improves.
after a couple of days, if things dont get better, it's more or less going to be the phone itself. I dont know of any test that can be done to determent otherwise.
Thanks, Im gonna try that
dragonrazorz said:
Thanks, Im gonna try that
Click to expand...
Click to collapse
report back, im curious if its a HW failure or software. Hope this isnt a foreshadow for most of the HTC One's bought at launch.
best of luck though, hope its as simple as software. :fingers-crossed:
So far the call was perfect, running Sense 6
Calls don't use lte network. All calls through Verizon uses 1x
Sent from my HTC6500LVW using Tapatalk
Yea, but i was getting speaker problems during calls on cm11
dragonrazorz said:
Yea, but i was getting speaker problems during calls on cm11
Click to expand...
Click to collapse
still would test a little more. give it another day, if its improved. then its going to be rom related and not your phone.
btw my LTE has been up and down all week. wonder if VZW is doing something on there end.
synisterwolf said:
still would test a little more. give it another day, if its improved. then its going to be rom related and not your phone.
btw my LTE has been up and down all week. wonder if VZW is doing something on there end.
Click to expand...
Click to collapse
Im gonna use sense for the time being and I was thinking vzn could be doing stuff on their end too...maybe even upgrading ha

HTC 10 weird noise - coil whine?

My brand new HTC 10 does sometime make weird high frequencie noises. I hear this when i put the phones back close to my ear, but not att all times.
I've read a bit about coil whine and from the sound of it I suspect my HTC 10 suffer from it. Does anyone else experience the same problems?
Markaner said:
My brand new HTC 10 does sometime make weird high frequencie noises. I hear this when i put the phones back close to my ear, but not att all times.
I've read a bit about coil whine and from the sound of it I suspect my HTC 10 suffer from it. Does anyone else experience the same problems?
Click to expand...
Click to collapse
Someone else reported this and the latest update fixed it for them. Have you checked to see if there's an update for your device?
jollywhitefoot said:
Someone else reported this and the latest update fixed it for them. Have you checked to see if there's an update for your device?
Click to expand...
Click to collapse
I have the latest update. I have difficulties believing this is a software problem. I do not know for sure but I am quite sure it is a hardware problem.
jollywhitefoot said:
Someone else reported this and the latest update fixed it for them. Have you checked to see if there's an update for your device?
Click to expand...
Click to collapse
Is this the one you are talking about? If so, yes I do have that problem aswell, and didn't notice it until now. So thanks for that But the problem I was talking about is similar but it doesn't come out from the speaker, just the back of the phone. Therefor I believe it might be "coil whine".
Markaner said:
My brand new HTC 10 does sometime make weird high frequencie noises. I hear this when i put the phones back close to my ear, but not att all times.
I've read a bit about coil whine and from the sound of it I suspect my HTC 10 suffer from it. Does anyone else experience the same problems?
Click to expand...
Click to collapse
Simple fix, don't put the back of your phone to your ear. Not helpful I know but I couldn't resist. Forgive me.
Sent from my HTC 10 using XDA Labs
Do you still hear it when your screen is at full brightness?
squ89r97 said:
Simple fix, don't put the back of your phone to your ear. Not helpful I know but I couldn't resist. Forgive me.
Sent from my HTC 10 using XDA Labs
Click to expand...
Click to collapse
Actually I heard it the first time when I were resting with the phone maybe 20-30 cm away from my ear. So it is not that hard to hear.
elshagon said:
Do you still hear it when your screen is at full brightness?
Click to expand...
Click to collapse
Actually It does NOT. I did not think it was the same problem as the one earlier spoken about in this thread but now I do think it is. However, the sound does not come from the speaker, only it is rather easy to hear because of the wholes in the body of the phone. The sound seems to come from slightly below the HTC logo.
Here's the other thread describing the high pitch noise: http://forum.xda-developers.com/htc-10/help/whining-noise-speaker-low-brightness-t3376476
Yeah I was going crazy about this until I installed the 1.53 OTA. Completely stopped the noise.
I believe it was something low level that had to do with the display. Probably a kernel fix.
Heisenberg420 said:
Yeah I was going crazy about this until I installed the 1.53 OTA. Completely stopped the noise.
I believe it was something low level that had to do with the display. Probably a kernel fix.
Click to expand...
Click to collapse
Is there a difference between regular firmware update from the settings menu and OTA? Becasue i have the latest update from the settings menu and i still hear the sound. Sorry, just switched from an iphone.
Markaner said:
Is there a difference between regular firmware update from the settings menu and OTA? Becasue i have the latest update from the settings menu and i still hear the sound. Sorry, just switched from an iphone.
Click to expand...
Click to collapse
Nope that is the OTA. Whats your software number, and what country are you in?
Run a stress test to see if it gets worse. That's when coil whine will be most noticeable. If it does not change in frequency or amplitude, it's not cool whine.
Heisenberg420 said:
Nope that is the OTA. Whats your software number, and what country are you in?
Click to expand...
Click to collapse
Android version: 6.0.1
Programvarunummer: 1.30.401.1
I belive the second one is what is called software number even though it is not a direct translation. I am in Sweden.
Markaner said:
Android version: 6.0.1
Programvarunummer: 1.30.401.1
I belive the second one is what is called software number even though it is not a direct translation. I am in Sweden.
Click to expand...
Click to collapse
Yes I had the noise on that firmware. If you haven't received update yet, it must not be available in your country just yet.
But don't worry too much, it's not a hardware issue. The 1.53 update fixes it. Don't make the same mistake I did and order a replacement lol.
Your choices are either wait for the update, or unlock your bootloader and flash the 1.53 firmware.
Heisenberg420 said:
Yes I had the noise on that firmware. If you haven't received update yet, it must not be available in your country just yet.
But don't worry too much, it's not a hardware issue. The 1.53 update fixes it. Don't make the same mistake I did and order a replacement lol.
Your choices are either wait for the update, or unlock your bootloader and flash the 1.53 firmware.
Click to expand...
Click to collapse
Haha, alright! I was very close to order a second replacement. The first one was because of a loose home button though. But thank you very much, I'll just sit tight and hope they release it soon. Weird how they don't release it for everyone at the same time.
Heisenberg420 said:
Yes I had the noise on that firmware. If you haven't received update yet, it must not be available in your country just yet.
But don't worry too much, it's not a hardware issue. The 1.53 update fixes it. Don't make the same mistake I did and order a replacement lol.
Your choices are either wait for the update, or unlock your bootloader and flash the 1.53 firmware.
Click to expand...
Click to collapse
Interesting since it does not sound like the sound is coming from the speaker but instead from close to the HTC logo. What can produce a sound like that if not a speaker?
Markaner said:
Interesting since it does not sound like the sound is coming from the speaker but instead from close to the HTC logo. What can produce a sound like that if not a speaker?
Click to expand...
Click to collapse
It sounded similar to how lights sound on a dimmer dimmed all the way down. I'm guessing it had something to do with current level supplied to the display, since the higher the brightness, the quieter it gets. I believe electricians call this 'lamp sing'
The more I listened I felt like it was coming from the bottom of the display, near the fingerprint scanner.
Either way just glad they fixed it.
Markaner said:
Is there a difference between regular firmware update from the settings menu and OTA? Becasue i have the latest update from the settings menu and i still hear the sound. Sorry, just switched from an iphone.
Click to expand...
Click to collapse
Edit; nevermind
Heisenberg420 said:
It sounded similar to how lights sound on a dimmer dimmed all the way down. I'm guessing it had something to do with current level supplied to the display, since the higher the brightness, the quieter it gets. I believe electricians call this 'lamp sing'
The more I listened I felt like it was coming from the bottom of the display, near the fingerprint scanner.
Either way just glad they fixed it.
Click to expand...
Click to collapse
Interesting. Mine sound much louder below the HTC logo than it does by the fingerprint scanner. But yeah, nice that they seem to have fixed the problem.

HTC 10 Speaker Crackle/Distortion...

Hi guy,
Not sure if anyone else has had this (can't find anything here, or with search engine, so starting to worry it's not software problem), but just the other night, was surfing then all of a sudden, I get this loud horn type noise from my phone... Certainly woke me up! Then stopped... Then no sooner did it stop, again it happened. I check, but my volume is almost at mute. So I close Chrome, and re-open, and haven't heard it since, but now I have noticed my speakers crackle and distort on certain frequencies.
I'm hoping this is just some software issue, that hopefully I can just update, or re-set, but I haven't come across anyone else having this problem.
Please help
Thankyou, O.
Ob1eron said:
Hi guy,
Not sure if anyone else has had this (can't find anything here, or with search engine, so starting to worry it's not software problem), but just the other night, was surfing then all of a sudden, I get this loud horn type noise from my phone... Certainly woke me up! Then stopped... Then no sooner did it stop, again it happened. I check, but my volume is almost at mute. So I close Chrome, and re-open, and haven't heard it since, but now I have noticed my speakers crackle and distort on certain frequencies.
I'm hoping this is just some software issue, that hopefully I can just update, or re-set, but I haven't come across anyone else having this problem.
Please help
Thankyou, O.
Click to expand...
Click to collapse
Do you have any mods (audio) installed ?
Are you rooted? Running a custom ROM ?
We need a little more information..
If you're completely stock then no it's not normal and I'd put my money on a hardware defect..
If you are rooted with a custom ROM and perhaps some mods installed it still doesn't sound normal and I'd try to go back to a custom but stock type ROM.
Least then you can see; if it replicates, then it's more than likely a hardware issue.
Did u push the speakers a little too much with a mod? Over amplify them or similar? Any water damage? Drops?
From the outset it doesn't look good but until you / we can answer the above we won't know more.
Hopefully it's just a mod gone wrong.
If not then it'll be a defect covered by warranty anyway..So a return to stock and RMA will get it sorted, so a hindrance but not then end of the world.
Let us know.
Sent from my HTC 10 using XDA-Developers Legacy app
dladz said:
Do you have any mods (audio) installed ?
Are you rooted? Running a custom ROM ?
We need a little more information..
If you're completely stock then no it's not normal and I'd put my money on a hardware defect..
If you are rooted with a custom ROM and perhaps some mods installed it still doesn't sound normal and I'd try to go back to a custom but stock type ROM.
Least then you can see; if it replicates, then it's more than likely a hardware issue.
Did u push the speakers a little too much with a mod? Over amplify them or similar? Any water damage? Drops?
From the outset it doesn't look good but until you / we can answer the above we won't know more.
Hopefully it's just a mod gone wrong.
If not then it'll be a defect covered by warranty anyway..So a return to stock and RMA will get it sorted, so a hindrance but not then end of the world.
Let us know.
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Click to collapse
Hi Dladz,
Sorry I didn't put more info in before.
I'm totally stock (running 7.0). Not running away mods, or audio changes.
I suspect that it is just that, a hardware issue, I was just hoping not. I've never had an issue with any of my HTCs' before, nor have any of my friends. The build quality has always been the best you can get.
I guess it's back to the supplier it goes :/
Thanks for the response,
O.
Ob1eron said:
Hi Dladz,
Sorry I didn't put more info in before.
I'm totally stock (running 7.0). Not running away mods, or audio changes.
I suspect that it is just that, a hardware issue, I was just hoping not. I've never had an issue with any of my HTCs' before, nor have any of my friends. The build quality has always been the best you can get.
I guess it's back to the supplier it goes :/
Thanks for the response,
O.
Click to expand...
Click to collapse
Ah that is a shame and no worries, I've skipped info before as i'm sure others have and will
I wouldn't let it put you off HTC they do make some rugged devices and I swear by them, speak to a rep and see what RMA would take then get it done mate
All will be well, this wasn't your fault, I'm just thinking what could've caused it if anything?
Playing at loud volume constantly, music or audio with frequencies which put stress on the speaker??? Nah I dunno mate, either way it's not your fault so get yourself a nice replacement
Good luck fella. :good:
dladz said:
Ah that is a shame and no worries, I've skipped info before as i'm sure others have and will
I wouldn't let it put you off HTC they do make some rugged devices and I swear by them, speak to a rep and see what RMA would take then get it done mate
All will be well, this wasn't your fault, I'm just thinking what could've caused it if anything?
Playing at loud volume constantly, music or audio with frequencies which put stress on the speaker??? Nah I dunno mate, either way it's not your fault so get yourself a nice replacement
Good luck fella. :good:
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Click to collapse
Thanks Dladz,
I've loved HTC from the start, and still do. I recommend them to everyone I know and meet. This is just one fault in the entire history of mine and everyone I know who has or had one! I think that is a pretty good fault rate.
I'm already hankering for the HTC Ocean ? Can't wait ?
Cheers,
O
I had this problem too on my HTC 10 one month and a half ago . I was on leedroid with nebula kernel and no other sound mod and all of the sudden the bottom speaker started to crackle and make many distortioned sounds . I suspected to be the kernel so I asked the developer , but he said that he hasn't touched anything sound related . No one , but only me, had this problem reported on kernel thread . I asked on ROM thread but the same.
Now I see that someone on purely stock had this problem. Only thing I can say is that where I live 2 months ago was a really cold winter and that affected the speaker.
I had send it back to repair services and now it's all good
Ob1eron said:
Thanks Dladz,
I've loved HTC from the start, and still do. I recommend them to everyone I know and meet. This is just one fault in the entire history of mine and everyone I know who has or had one! I think that is a pretty good fault rate.
I'm already hankering for the HTC Ocean Can't wait
Cheers,
O
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Click to collapse
HTC 11 will be interesting, wondering what they're going to do with the screen now that everyone is looking to go bezelless.
dladz said:
HTC 11 will be interesting, wondering what they're going to do with the screen now that everyone is looking to go bezelless.
Click to expand...
Click to collapse
I just hope they don't put the home button on the back!
It is this same issue that´s making me want to upgrade from my otherwise still great HTC One M8. A distorting top speaker that the repair shop couldn't fix (they tried 3 new speakers, to no avail). It´s very annoying and I am waiting to see if the HTC 11 ticks everything I want in a smartphone:
- Full Metal Chassis
- Stereo Front Speakers
- 64GB of UFS 2.1 Storage
- 4GG of RAM
- Support to Micro SD cards
- Snapdragon 835
- Great low light camera with IOS (like the Pixel)
- Preferably with water resistance
Otherwise, I am buying the HTC 10, which is much cheaper now since it´s been almost a year since it was launched.
I dont understand why we dont even have a Evan Blass rumor about the supposed upcoming HTC 11, that is making me a bit worried...
Cheers
I have the same problem.
Now if anyone know what is the certain solution for this problem?
stefan1234566789 said:
I had this problem too on my HTC 10 one month and a half ago . I was on leedroid with nebula kernel and no other sound mod and all of the sudden the bottom speaker started to crackle and make many distortioned sounds . I suspected to be the kernel so I asked the developer , but he said that he hasn't touched anything sound related . No one , but only me, had this problem reported on kernel thread . I asked on ROM thread but the same.
Now I see that someone on purely stock had this problem. Only thing I can say is that where I live 2 months ago was a really cold winter and that affected the speaker.
I had send it back to repair services and now it's all good
Click to expand...
Click to collapse
I am running HTC 10 Android 9.0 - lineageos 16.0 w/ latest oreo firmware and im still having problems. I have tried several other firmwares/ROMs and I feel that it is a software defect but im going to replace the speaker anyway... I'll let you know..

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