Monday and Tuesday I used my android pay at work and then the past two days the NFC chip isn't being picked up. I noticed that it's not as strong as the one in my previous phone but is this chip weaker than other phones apple or android?
Make sure you're using the right part of the phone. The NFC chip is apparently just under the dual camera area.
The logo is the NFC area. Don't slap it against the top edge like an iPhone and you should be ok.
I'd say there's definitely something wrong with the NFC chip, maybe it's just under-powered, it's really hit or miss for me. Tried using Android Pay in 4 different shops, and it only worked once. I used both the area under the rear camera and around the Razer logo, no luck.
Definitely something wrong with my nfc chip too. Android pay works sometimes and not other times. Totally hit or miss
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I think it's a bit hit or miss depending on the payment terminal. As strength seems to vary depending on shop.
Yeah, this phone is absolutely brutal for NFC range.
Tried it at lunch in my local fast food shop and took about 10-15 seconds to get it to work. I really miss the power of the iPhones NFC chip as it was as quick as taking it out your pocket and holding it near the terminal, scan the finger and done.
Now its like taking it out the pocket, unlock the phone then wave it around for 10-15 seconds to get the phones nfc chip detected.
I've tried at multiple vendors, it has worked at all for me. I just hold right under the camera on the scanner and it works every time.
never had an issue with mine scanning.... i do have an issue where it scans multiple times in succession, which causes the transaction be to declined for using multiple cards. Reading NFC tags read multiple times too.
My phone at the location did beep a few times and then send me a Android Pay error request form to fill out on the phone. Its a shop at work so not the worst place for it to fail on me but only happened at this location to me so far.
The chip really is weak or has a serious issue
half the shops I try it at say that i'm trying to use 2 contactless methods at once while the rest don't work at all
All I have to use it with is vending machines around here. I've had it work the times I've used it, but each time it would read incorrectly, forcing me to try again (working the second time).
the nfc chip doesnt seem to be as strong as it has been in my iPhone 6s Plus but its too hit or miss to say if its the phone or the contact payment terminal where the fault is. I have a local Tesco i have no problems with at 3/4 desks and one where it doesnt work at all.
The shop have said some people have issues at this desk but doesnt explain the one terminal at work in our shop where it worked for the 1st two days with some hassle and now doesn't work at all.
Ive been told to unlock the phone hold it to the terminal and wait for the tick before removing the phone but sometimes at the local shop at work in the 2 days it would error 1-3 times before being successfull however i just gave up at the point it didnt work at all on day 3
based on the poor nfc chip which i can only assume is hardware related as i dont see software correcting the issue im going to invest in an android watch with a nfc chip in it and use that.
Currently when i switched over from iPhone 6s Plus and iWacth 1st gen i picked up a Razer Nabu watch to get me through to xmas but feel i need a bit more than the smart features this is currently providing me with. Its not got any support as such as the data from the watch doesn't want to communicate with Google fit and do miss the nfc.
Unsure which watch to get so looking at this currently
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I'm trying to use Google Wallet and seem to be having trouble getting it to register.
It was a MasterCard paypass terminal so that's not the issue.
Do you just turn on the phone and unlock or do you have to open the app?
Sdobron said:
I'm trying to use Google Wallet and seem to be having trouble getting it to register.
It was a MasterCard paypass terminal so that's not the issue.
Do you just turn on the phone and unlock or do you have to open the app?
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Dumb question but.....Do you have nfc on?
Sent from my Galaxy Nexus using Tapatalk
Yup haha. Maybe I didn't hold my phone on the terminal long enough.
How long does it usually take? Also will an otterbox interfere with communication?
I thought I was having a problem with Google Wallet too, but then I realized that my chinese knockoff replacement battery didn't have the antenna built in.
It doesn't take but a few seconds. Google wallet isn't working for me either. If it's not a paypass machine that has to be updated then its just one that doesn't work correctly or according to them its my phone. I've had zero success using the nexus with google wallet but I have no problem using it on other phones.
I don't know how true this is but one of the cashiers told me they needed to update their paypass machines to work with newer phones...sounded dumb to me. Most of the time it will detect my phone and initiate the transaction but it will just hang and the money never moves leaving me look like a dumbass lol.
dev/null/ said:
It doesn't take but a few seconds. Google wallet isn't working for me either. If it's not a paypass machine that has to be updated then its just one that doesn't work correctly or according to them its my phone. I've had zero success using the nexus with google wallet but I have no problem using it on other phones.
I don't know how true this is but one of the cashiers told me they needed to update their paypass machines to work with newer phones...sounded dumb to me. Most of the time it will detect my phone and initiate the transaction but it will just hang and the money never moves leaving me look like a dumbass lol.
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I've had intermitten results with using it. I have gotten it to work many times but other times encountered the exact same problem.
What I noticed was, if you open the app, select payment cards, then tap on the Google prepaid card, at the bottom you should see something that says User ID and below that your userid is listed. If you see "Can not contact bank" it will not work. Why it can't connect is the big mystery to me.
I've spent several hours over the past few days on the phone with them, sometimes they are having an issue and other times they say the system is up and running yet I still have the "Can not contact bank" issue going on even tho I have a strong signal and can browse the internet.
If anyone knows where you can get a citibank prepaid mastercard, I'd like to know so I can purchase one and set it up on the phone and then check and see if this is a wallet issue or more an issue with the folks Google is using to handle their prepaid card.
i have used it about 6 times the past 2 days, with no problems at all. i had a case-mate pop case on my first try and it did not work. but ever since i switched to the Cruzer-Lite Androidified A2 Case about a week ago, it has worked flawlessly. i have used it on vending machines, and it should take about 2 seconds, 5 seconds max.
you have to open the app first. i tried it without opening it and it didnt work.
Ok this started last night, tablet has been working flawlessly for the last 6 months or more.
What happened was, I wasn't able to use the Internet. Just wasn't working. And every 20 seconds or so it would flash up at the bottom of the screen "connected to (my router)".
So I turned wifi off and on, which usually fixed connection issues, but didn't help. I also restarted router, even though my computer and my phone isn't having any issues.
So then I went to the wifi settings screen to see if there was any way to reset networks. What I saw was this:
If i turn wifi toggle on and watch the screen, it would scan for networks, find the list... Couple seconds pass... Then the toggle would switch itself off and back on! And then it would start looking and finding networks again, and then off and on, and etc etc.
I have tried a factory reset and cache reset.
I have also downloaded the 4.4.2 stock rom and installed using odin for a totally new install.
Still does it.
Any suggestions? Seems very strange. It's under warranty but it seems like an odd hardware fault, seems more like software but I dunno.
Help me xda, you're my only hope.
I've been searching the Internet all day trying to find someone else havin this problem... But I seem to be the only one. And noone seems to have any suggestions.
At the moment I'm having to consider a warranty dispute, but that means however many days/weeks without the tablet which I use on a daily basis.
Not ideal Samsung.
nirurin said:
I've been searching the Internet all day trying to find someone else havin this problem... But I seem to be the only one. And noone seems to have any suggestions.
At the moment I'm having to consider a warranty dispute, but that means however many days/weeks without the tablet which I use on a daily basis.
Not ideal Samsung.
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Hey. I had the EXACT same problem. Even made a video of it and showed it to the service point personell. Turning on off on again and again, it also displays in the settings the switch just switches itself without any action of mine. It was a hardware defect. send it in and get a new one, better than being annoyed by it. Mine did it on a 5-10sec interval length...
Keks1234 said:
Hey. I had the EXACT same problem. Even made a video of it and showed it to the service point personell. Turning on off on again and again, it also displays in the settings the switch just switches itself without any action of mine. It was a hardware defect. send it in and get a new one, better than being annoyed by it. Mine did it on a 5-10sec interval length...
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Yeh mines probably every 5-10 seconds...
So this is definitly a hardware fault? In which case I'll have to get in touch with john lewis and hope they will do an exchange in store. If it involves having to send it off to samsung and waiting for it..
Anyway thanks for replying to the question, shame it wasn't better news haha!
nirurin said:
Yeh mines probably every 5-10 seconds...
So this is definitly a hardware fault? In which case I'll have to get in touch with john lewis and hope they will do an exchange in store. If it involves having to send it off to samsung and waiting for it..
Anyway thanks for replying to the question, shame it wasn't better news haha!
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yeah sorry to be the one to tell you this is a faulty device but it seems like this unit ain't free of errors and there quality control is somewhat sketchy.
Which android version are you running? I am asking because I run kitkat and also have relatively ****ty battery life. I use it for university so I have the screen on and write notes during lectures. Usually it lasted 7-8hours but for about a week or two it now only lasts 4-5 hours of screen time which is really ****ty.
I read somewhere that this might be a motherboard issue and if it is it might be somewhat corellated to our wifi problem. In my case they replaced the wifi module and gave me back my "old" device but this is having bad battery life so I am thinking about sending it in (again). I did however root so I would have to make use of the warranty provided by the seller, not samsung itself, since my knox is tripped.
(in Germany the sellers also must provide 6months - 2 years of warranty and there was a judgement in Europe that rooting must not have any influence on wether your device still is under warranty or not. sadly this only applies to the warranty provided by the seller, not the manufacturer)
Is your BT on and are you connected to a 2.4 GHZ network?
If so, turn off BT
I get random WiFi disconnects and reconnects from 2.4 GHZ networks when BT is on but not connected. Though, Ive never noticed the wifi switch going off and on.
I am running 4.4.2 or whatever, kitkat anyway.
Bluetooth is off, I never use it on my tablet. I dunno what network type I'm running, might be N or might be B/G, but whatever it is it what it has been for months as I havent changed any router settings lately.
I have restarted the router twice already in case this was a network problem, but the network wouldn't cause the wifi to toggle off and on, it would just cause disconnects etc. Least I assume so. I may try this just in case but like I said the network type hasn't changed lately
John Lewis are saying they won't exchange it, it will have to be sent off to Samsung for "repair". Meaning I'll probably get sent back a refurbished second hand one with a dodgy light bleed screen, as I expect they have hundreds of those lying around now.
Oh and it'll be up to 28 days. For a premium and expensive device that's less than 6 months old this just isn't good enough.
nirurin said:
John Lewis are saying they won't exchange it, it will have to be sent off to Samsung for "repair". Meaning I'll probably get sent back a refurbished second hand one with a dodgy light bleed screen, as I expect they have hundreds of those lying around now.
Oh and it'll be up to 28 days. For a premium and expensive device that's less than 6 months old this just isn't good enough.
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I had mine replaced as well but dont remember wether I got a new one or just my old one repaired... should have written down the IMEI I guess :-/
you're from Bristol, don't the EU rights apply there? If so your retailer should be obliged to replace or repair the device.
http://forum.xda-developers.com/showthread.php?t=1998801
Anyways my replacement was done through Samsung and it took 6 days. But then again idk differences between UK and Germany...
Last night I finally setup android pay and thought I would use it on the bus this morning. I tapped and tapped and nothing happened so I quickly grabbed my bank card and used that. When I got to my seat a green tick appeared... So now I paid twice
I have a few questions if anyone can help?
- Is NfC quite slow to register when paying normally?
- Where is the sensor on the phone? Maybe I was tapping in the wrong place.?
- Does the android pay app need to be open when paying? I had it open but believe it should work with just phone unlocked.
- I have a thick rugged plastic and rubber case. Would that be an issue?
Thanks for your help any answers appreciated.
Since my first post I managed to get a coffee and into the train and think I have answered most of my questions...
- Slowness I think was just because it was the 1st time I had used Android pay. Subsequent payments are fast.
- NfC must be near the camera, works immediately when I tap there now.
- thick case is no problem.
- Phone works unlocked no need to open the app and displays a handy notification on screen for successful payment.
So I'm sorted and I'm not even in the office yet.
Not sure if buses hate me or the readers on buses are different but I'm finding NfC slow on buses in London. But great everywhere else?
You don't need to unlock the phone, just turn the screen on.
You've already answered your own questions, but yes the NFC chip is just under the camera and for me payment it's practically instant.
So now that Oreo has been out for some time and there is still no fix insight for BT issues on nearly half of productions cars today. As a consumer, what can one do? I mean my phone is basically a paper weight inside a car, its against the law to use it without BT, and it basically creates a hazard situation when it randomly stops working while driving. In a few weeks I am headed to a trip where I'll be driving for many hours daily for over 1 week. I obviously need a functional BT since I use it for directions and calls.
I understand bugs happen, but as far as I know this bug is 4 month old since first release of DP......knowing Goggles attitude not giving a fck, this could last months as it did on 7.1
Isnt this reasonable, if device is under warranty manufacture must either replace it or provide a full refund? Thats how it worked with every since piece of electronics I have ever returned under warranty
i expect there will be a few replies here with the various other threads already on this subject but i will say that my Oreo and my Ram truck with Uconnect has only one issue and that is the song information for things like Pandora dont update and generally stay on the initial song played.
other that issue i make and receive calls and text via the stereo with no issues. maybe its varies with other car makers product but with Uconnect it works as expected.
i also assume you have tried having both products for the device and re-pair?
kolyan said:
So now that Oreo has been out for some time and there is still no fix insight for BT issues on nearly half of productions cars today. As a consumer, what can one do? I mean my phone is basically a paper weight inside a car, its against the law to use it without BT, and it basically creates a hazard situation when it randomly stops working while driving. In a few weeks I am headed to a trip where I'll be driving for many hours daily for over 1 week. I obviously need a functional BT since I use it for directions and calls.
I understand bugs happen, but as far as I know this bug is 4 month old since first release of DP......knowing Goggles attitude not giving a fck, this could last months as it did on 7.1
Isnt this reasonable, if device is under warranty manufacture must either replace it or provide a full refund? Thats how it worked with every since piece of electronics I have ever returned under warranty
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No issues here currently
Metadata does not update is one of my issues too. I noticed that there are many random issues. Sometimes it works 100%, other times it doesn't connect at all or disconnects while driving
Most modern cars have problems. I know it doesn't work on all BMWs , then I saw many repotting the same on Audis, VWs, Hondas, and Toyotas. All reported cars are like 2013-1014 and up
Repairing doesn't fix anything
Major hardware issue with Google Pixel...stop wasting time resetting phone.
Hi,
Google Pixel phone has serious Bluetooth incompatibility issue and the company keeps saying as long as it can connect to at least one device it is not their problem. After six months of struggling of factory resets and replacement under warranty the support team did acknowledge to me that it is a major hardware problem that it cannot communicate with other devices, especially car audio system. Nothing can be done whatsoever to fix the matter.
As part of industry standard it is common practice for Bluetooth connection to not have an issue, especially for a smartphone costing $700 plus. As a standard operating procedure, a hardware compatibility problem should have been checked before selling such defective phones. I wonder what is it that they check as part of quality assurance from Google brand.
I had been using three generations of iPhones before, a Samsung Galaxy S7 edge with my 2013 BMW 528i before switching this poorly made device. Often times, rather each time I reached out to the Project Fi support, every team member asked me to go get the car upgraded. I have had my car inspected under the four year free warranty, however now it would cost me hundreds of dollars to get another diagnosis. I recently tested iPhone 6 with iOS 11 and also iPhone 7 from a friend. This same friend told me that cars are specifically made to be compatible with iPhones on purpose or the car OS is tested for iPhones alone. That does not sound logical to me, since my car is four years old and the other newer phones can talk to it without a flaw.
It shows clearly that Google is not interested in the phone business when there are so many users complaining about one of this fundamental features of what is expected from an advanced smartphone.
I request your help in getting this word out so users stop buying a substandard device based on brand name.
Viswanath
its not just OEM radios, my Kenwwod Excelon wont connect to Padora/Spotify anymore
My wifes top speaker doesn't work so the only way to hear during a phone call is to plug in a headset or put it on speaker. Is anyone else upset
with this company? They started a kick starter campaign to raise funds to start this company and due to the support from the community they came up with the funds. Then they took the first train Smoking to no support ville to sellout to a company that doesn't even make phones. A seemingly large amount of these phones have hardware issues with the speakers, the charging and cables. I cant detect mine in windows and I know enough about computers to know its not the driver or the computer (Ive tried many computers and cables). These issues are present across stock and customs Roms so Im not too hopeful and I apologize for being as pessimistic as I am right now but I dont feel like I should be having all these issues from a phone that is a little over a year old and there isnt any support from the company whoever they are now. They made a low quality phone (im being real nice) and then BAILED. I wouldnt even be upset If they stuck around even in spirit but theres no one to vent to. Hopefully this will help someone out there if they even consider buying this phone. If anyone has any ideas about the top speaker id appreciate any help. Thanks in advance.
Ender
I understand your rant and honestly since you seem to have tried everything and failed to get a solution I understand your reply but you found out about the hardware issues from everywhere, gathered in one sentence and added 'no support from company' to it. Not quite fair.
Cable/Charging issues were in Q1-Q2 2016 which was resolved with cable replacements. Speaker/Volume issues was software issue which they kept working on till the last update they provided. Other major hardware issues were resolved with direct device replacements in warranty. The company stopped selling quite early before actually ending the support. Only the new buyers who bought at a steal price (leftover stock from sellers) didn't get the warranty or support as such.
People like to call them a a sellout but its better to be acquired and let their design language live than to go shut down the company for good, new phone makers see that fate quite often. Also this device is quite identical to what 5X is, so its not quite a 'low quality' phone. I am being real here too.
At the price its been sold at right now, it still is a steal. And the people who buy now know they aren't going to get warranty as its quite nicely and loudly announced.
The only gripe I've is the small battery size and mere 2.5-3.5hrs SOT. For me I never crossed 4hrs and average at 3hrs SOT. But then again that can be solved by a power bank which most carry now a days. I am considering buying one to charge everything I carry all day.
Now since you said you tried everything I would still like to ask have you installed the 'Robin drivers'?^ Because once that is sorted out most custom ROMs are quite stable and you can even flash stock again to know if its a problem for not.
I believed seeing the Android device detected was enough but after wiping everything from custom recovery the device never got detected but the Robin drivers helped to push files via adb.
^Robin Drivers - https://insider.razerzone.com/index.php?threads/robin-factory-images-and-usb-driver.21487/