repairs??? - Razer Phone Questions & Answers

I have to be the most unlucky S.O.B to break his phone in less than 48 hours. I was getting out my truck today and my beautiful phone slipped out of my shorts pocket and my screen was obliterated. I searched but i did not find any replacement screens which is what i expected. Any have any idea how to get it repaired ??

Given how new the phone is... probably only Razer can repair it currently.

I know Razer has a repair place in California. Verified that on the phone. Replacements get shipped to HK, repairs go-to Cali. (For USA orders)

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Repairs

Does anybody know of a place to get repairs done because o2 have charged me over £100 to replace the connecter port for the charger?Any help would be much appreciated
Same here and it took 4 weeks to get it done.
O2 will charge you £160 for a screen / port
infact they will charge you for even looking at the phone
yea thats like with my IPAQ 1945. i got charged over £100 for a screen crack fix which is kinda stupid. luckly it ws coverd by my insurance.
Saw a list of HTC-approved repair shops once.
Most of them were owned by Carphone Warehouse so you could give your local shop a ring. It was a long list so there must be one near to you.

[Q] Do you get a spare phone while my phone is being repaired

My Desire has boot looping issues (overheating while playing games and charging etc).
So I am going to take it back to Car Phone Warehouse tomorrow.
I do not own another phone.
And I heard phone repairs can take weeks.
While my phone is sent for repair would I get a spare phone?
I am a student I can't afford buying another phone while this is being repaired.
If you have insurance with them then you might, otherwise nope
No insurance
Edit: On average how long will it take to repair
O2 didn't ask me if I was insured and have offered me a courtesy phone when I inquired about repairing a fault with my HD2. So it won't hurt to ask, they only give you a beat up £15 Nokia.
i got the same issues with mine for the last 2 months & getting worse as time goes on.
9 mths old so still under warranty.
just contacted the seller 777-mobile waiting on a reply. mine will be in the mail thursday to be fixed.
in a 30 min call it rebooted 4 times cell was @ 27 deg celcius & i have a split sytem air con set at 24C pointing down at it & the cell sits on a laptop cooler fan as well.

Water damage Gnex- India

So nearly a week ago, i was travelling by bike. It started raining ridiculously, i had kept my phone in a plastic bag in the pocket of my windcheater. Somehow, the water entered my phone, i travelled nearly 20 kms without realising the water had already done the damage to my phone.
I reached home and saw what had happened, immediately took out my battery, cleaned my phone with a dry cloth and used hair dryer for about 30 mins. I knew the damage had already been done, coz the phone flashed a red led light indicating water damage.
I opened up the phone, saw the water marker stickers were in a perfect condition no change in color whatsoever, kept my phone in rice for about 12 hours and next morning i plugged in battery to see if it works, no result. PHONE WAS DEAD.
I took it to local repair shop, gave me an estimate, the phone worked for a min and then bam display was flashing on and off. Decided to take it to samsung svc, at first they denied repairing it since GNEX isnt available officially in India. So, gave them my phone and today got an estimate. Costs almost 200$ to replace the mobo! I was shocked! Anyway, my question is should i get my phone repaired? Can i get the parts from outside and get it repaired(not in samsung svc, it took them 4 days just to tell me estimate!)
Any idea which place in mumbai is good for repairing cell phones?
Thanks!
kooldude.4141 said:
So nearly a week ago, i was travelling by bike. It started raining ridiculously, i had kept my phone in a plastic bag in the pocket of my windcheater. Somehow, the water entered my phone, i travelled nearly 20 kms without realising the water had already done the damage to my phone.
I reached home and saw what had happened, immediately took out my battery, cleaned my phone with a dry cloth and used hair dryer for about 30 mins. I knew the damage had already been done, coz the phone flashed a red led light indicating water damage.
I opened up the phone, saw the water marker stickers were in a perfect condition no change in color whatsoever, kept my phone in rice for about 12 hours and next morning i plugged in battery to see if it works, no result. PHONE WAS DEAD.
I took it to local repair shop, gave me an estimate, the phone worked for a min and then bam display was flashing on and off. Decided to take it to samsung svc, at first they denied repairing it since GNEX isnt available officially in India. So, gave them my phone and today got an estimate. Costs almost 200$ to replace the mobo! I was shocked! Anyway, my question is should i get my phone repaired? Can i get the parts from outside and get it repaired(not in samsung svc, it took them 4 days just to tell me estimate!)
Any idea which place in mumbai is good for repairing cell phones?
Thanks!
Click to expand...
Click to collapse
Try Indraprasth (Borivli), Alfa (Irla - Andheri) or maybe Heera Pana (Haji Ali - Mumbai Central). Good Luck
Sorry for not giving info relevant to your questions but:
kooldude.4141 said:
the phone flashed a red led light indicating water damage.
Click to expand...
Click to collapse
Are they really supposed to do that? red light=water damage? never heard of that. Was it the notification LED?
kooldude.4141 said:
used hair dryer for about 30 mins.
Click to expand...
Click to collapse
Did you use hot air? because that might be what have killed it. Plastic and hot hair don't always mix well, just like electronics and water.
Thanks for the reply guys. Tried indraprasth, first they said it will cost Rs.2500, now they are saying will cost more than Rs.5-6k and still no guarantee if it will work! So went ahead and gave it in samsung. Estimate is around 8k! I used hair dryer in normal/mode for about 30 mins and then in hot mode for 5 mins. When i tried to start the phone, the phone just flashed red led notification light and since then never turned on!
I dont know how much time it will take, even i know spending 8k on repairs is not a good idea, but this is my second phone in a year so had no option to buy nexus 4! Well will wait for the next nexus till then.
kooldude.4141 said:
Thanks for the reply guys. Tried indraprasth, first they said it will cost Rs.2500, now they are saying will cost more than Rs.5-6k and still no guarantee if it will work! So went ahead and gave it in samsung. Estimate is around 8k! I used hair dryer in normal/mode for about 30 mins and then in hot mode for 5 mins. When i tried to start the phone, the phone just flashed red led notification light and since then never turned on!
I dont know how much time it will take, even i know spending 8k on repairs is not a good idea, but this is my second phone in a year so had no option to buy nexus 4! Well will wait for the next nexus till then.
Click to expand...
Click to collapse
Hi! Im also facing a similar situation. Water entered in my phone on 9th June, I tried to turn on the phone but it wont start. I removed the battery and kept my phone in a bag of rice for almost 10 days. charged my battery using an external charger but the phone wont turn on
I would like to know what exactly the repair guy told u in indraprasth and which service center did u give ur phone. I don't want my nexus to die. I stay in borivali and any info from ur side will be really helpful.
yash099 said:
Hi! Im also facing a similar situation. Water entered in my phone on 9th June, I tried to turn on the phone but it wont start. I removed the battery and kept my phone in a bag of rice for almost 10 days. charged my battery using an external charger but the phone wont turn on
I would like to know what exactly the repair guy told u in indraprasth and which service center did u give ur phone. I don't want my nexus to die. I stay in borivali and any info from ur side will be really helpful.
Click to expand...
Click to collapse
The guy at indraprasth told me that water had entered the phone internals. Including earpiece,motherboard and display. My mobo worked fine for a sec or two and then the phone wud switch off again. After many tries the phone was dead. Then he said he can repair the phone(p.s smartphones cannot be repaired if mobo is damaged, only replaced) but there's no guarantee it will work. Then i went to samsung, they gave me an estimate of 8k +-1k. I will also get a warranty for a month, strange since this phone wasnt launched in India.
All the best, i would suggest go to authorised svc first and if you think the price is too high, then go to local.
kooldude.4141 said:
The guy at indraprasth told me that water had entered the phone internals. Including earpiece,motherboard and display. My mobo worked fine for a sec or two and then the phone wud switch off again. After many tries the phone was dead. Then he said he can repair the phone(p.s smartphones cannot be repaired if mobo is damaged, only replaced) but there's no guarantee it will work. Then i went to samsung, they gave me an estimate of 8k +-1k. I will also get a warranty for a month, strange since this phone wasnt launched in India.
All the best, i would suggest go to authorised svc first and if you think the price is too high, then go to local.
Click to expand...
Click to collapse
Thanks for your reply. I went to Indraprasth and the guy said my phone is 'dead'. It cannot be repaired and it has to be replaced but he said it's better u don't do anything as its gonna cost u heaven and plus spares are not easily available. So now i have no option left but to go to an authorized service center. I would like to know what exactly the service center guy told you that's not working and needs a replacement and have u received your phone back from the center and is it working properly? I have sent u a direct message pls do check it and revert back when free. Thanks.
Water entered ear piece
Water entered the ear piece. In call quality is pathetic now. Any service center in chennai?
Kindly help.

LG G3- Warranty Void After Dropping Phone

Some advice please
So a while back my G3 suddenly wasn't able to find any coverage most places I went. Nothing else was wrong with it, it was just that there was no mobile coverage 80% of the time. The problem occurred one day as it was just in my pocket, nothing was wrong with it beforehand.
So, of course, I took it to the warranty service to get it repaired. Now, the phone's been dropped a bunch of times and it has some tiny scratches on the display and one on the back. It's definitely possible that the my problem occurred due to dropping it but, as I said, when it broke, it hadn't been dropped in some time.
In a few days, I get a phone call in which they tell me that the phone has been repetitively dropped, as can be seen by the scratches, and the motherboard and some module(don't know what exactly they were referring to) must be replaced. Now, obviously, the warranty doesn't cover mechanical damage so it's a paid service. The amount they asked for was around 430 dollars. Now, I'm obviously not going to pay a 430 dollars as I can just get a new phone for that money but I just came here to ask, if I take it to another service, would it be possible to be fixed and, theoretically, for what price?
Thank you in advance!

Asurion replacement on way... Send back?

So while on vacation my year'ish old S20+ got splashed and I got the "water in charging port" message. Well no matter what I did I couldn't get it to go away. Had to go out and buy a wireless charger to get through the rest of our vacation.
Anyway, after 3 days or so of the message not going away I filed an insurance claim. A replacement phone was sent out and will be here in a couple days.
However, sometime late last night (nearly 7 days after getting splashed) the message finally went away and I can now charge my phone (and access data) through the port.
I don't know, at this point, if I should follow through on the replacement exchange or just keep the phone I got. I know they're sending a refurbished unit but at a year old it's probably no better/worse off than mine. And I don't really care about the deductible. And I am concerned that it took so long for the unit to recover from a not-major splash (literally was just a small splash of water).
What do y'all think? Take the swap or keep existing unit since it's gtg now??

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