Hi all,
Hope someone can help me....Been googling and searching this forum - but nothing definitive found...
I had a HTC 10 which had been working perfectly fine for over a year, all usual stuff, email / web, satnav etc etc.
I recently sold the phone and did a factory reset before sending the phone to the new owner.
He has reported that everything is fine with the phone except the following:
1) When he starts a Satnav application (using GPS) the phone disconnects from the 3g/4g network - ie no data connection.
2) When he makes a voice call, a few moments into the voice call the data signal goes again - i.e. the signal level indicator has a line through it
I have no reason to doubt the buyer, as he is being very helpful - trying factory resets, re-installing apps etc and even uploaded a video showing the above happening. He has even agreed to try a wipe cache partition.
I did google and read about O2 network having some issue about no data during a phone call - but he is on the Three network. And I cant find anything on the GPS causing data connection drop.
He really wants to keep the phone, so if anyone can provide any suggestions or advise on how to resolve this - it would be appreciated..
UPDATE: Only seems to happen with Three SIM - has tried more than one including a brand new SIM supplied by the local Three Store.
Thanks!
UPDATE: Only seems to happen with Three SIM - has tried more than one including a brand new SIM supplied by the local Three Store.
Related
I have a annoying problem with the inbuilt Google Talk app on my Desire.
When I turn the screen off Google Talk disconnects from the server and I don't receive any new messages until I turn the screen back on. Google Talk displays a message saying "Lost connection to server. Messages will be sent when online".
I have "always-on mobile data" active in my network settings. Have tried to disable the automatic away status and even resetting the phone to no avail. I have also created a new Google account and that hasn't helped either.
I use my phone on the Aussie 3 network. Can anyone else with Desire on the Aussie 3 network tell me whether or not theirs is doing the same? Also my Desire is the Aussie Telstra branded one.
Just to note the only way I can use Google Talk properly is if I use eBuddy. eBuddy does not disconnect when the screen is off.
Hi danielhtc,
How did you go with solving this problem?
I too have a HTC Desire and use the 3 network in Brisbane. All was working fine with Google Talk up to a few weeks ago when I started noticing that I would just loose connection. Not sure if the problem started immediately after the Froyo update, I wish I paid more attention now.
Using the GTalk Service App from the market I see that I'm loosing connection all the time. At first it appeared to be random, and know it is almost everytime the phone screen locks.
I spent hours trawling the net and still have no answer. I have flushed the cached data for Talk, Factory reset the phone and even tried a new Gmail account with a factory reset of the phone, all to no avail.
I've talked with 3 and they calim they can't do anything to help me figure out what is going on as it not a 3 Australia supplied handset so no guarantees etc..
Strange thing is that it was working fine for months, and then all at a sudden problems... At the moment my money is that 3 has done something to their data network, however it still could be an issue with the phone. Unfortunately until I can try my account with a new Desire I wont know for certain.
galeap
The following scenario has happened exactly four times by now:
I use two SIM cards, one in Estonia and another in Finland. I visit Finland every weekend or every other weekend, depending on scheduling. When I visit Finland then I use pre-paid SIM card that I load with credit in order to use unlimited mobile internet the same way I use at home.
When I visit Finland I swap by Estonian SIM card to Finnish one and when I return I swap it back.
Problem is that exactly after six SIM card swaps, Google Cloud to Device Messaging service stops working and Galaxy Nexus blue connection bars stay permanently gray. This means that push notifications will not work and gTalk cannot connect at all. Other Google services - including Market/Play - work well if they can function without C2DM.
After such an event I have to restore my device to factory settings each and every time. After I do this, the device starts working again. So far I have not found a way to get C2DMA working without having to factory reset my device. The device has no developer or other rogue apps installed that might affect this in any way.
Clearing data of Android Messaging Service and other background Android services has not helped. Rebooting has not helped. Changing from data to WiFi, or to Airplane mode and back, has not worked.
My best guess is that this is some security or whatnot validation in Android code. Before Android 4.0, whenever you changed your SIM card (which I did just as frequently on my HTC Desire), it asked for your Google Account password, after which C2DM worked.
But ever since Android 4.0, your password is not asked and the C2DM stops working after exactly six SIM swaps. I know that it is exactly after SIM swaps by checking my schedule and gTalk chat logs, where I have made notes of this.
I have reported this bug and looked for a solution for this before, but have not gotten an answer. Has anyone run into such an issue or knows what I could try to restore C2DM connection without having to reset my device again? I know that the problem is very custom and thus most users never face this issue, since swapping SIM cards this often is rare.
Wow, this is insane. I actually worked it out! I had reset my phone THREE TIMES in the past handful months because of this!
Apparently what happens that there's a bug in Android that switches SIM card setting after multiple SIM card swaps. Android stores SIM card related settings internally somewhere, but apparently has a bug in restoring those settings after certain amount of SIM swaps.
I went to Mobile Networks menu and from there to Access Point Names and for some reason Android had switched to WAP service instead of the mobile internet one. This is a setting I had never changed and it's happened four times by now.
If you run into the same problem or your C2DM suddenly appears, then you should look at those settings first and foremost.
Hey everybody,
Having an odd issue with my brand new M8, which is completely stock. Few days ago I've received an firmware update (1.57.111.2 / German T-Mobile CID) for my handset. Since that update I'm not able to use Google Play Music while connected to my wlan network. It seems like, that Play Music is not able to recognize my fully functional connection and therefore refuses to download and/or stream music.
All other apps (including Spotify) are able to use my wlan connection without any problems.
Turning wlan off helps to correct that error, but that workaround burns away my included traffic
Here's what I tried without success:
1. Did a factory reset
2. Deleted all wlan connections and reconfigured them
3. Cleared Play Music's caches
4. Contacted HTC (recommended the factory reset) as well as my provider (didn't have a clue)
5. Checked the number of eligible devices with Google (currently 3 out of 10)
Now I'm a bit puzzled on how to solve this issue and wanted to ask, if anybody did experience (and maybe solved) this issue.
Best,
Marc
I'm having the same problem. I received a update from T-Mobile USA for my M8 this past weekend. Google Play Music can't keep on device or stream with "Download via Wi-Fi only" and/or "Stream via Wi-Fi only" checked in settings. I hope it's not draining my data
Sent from my HTC One_M8
smrfd said:
I'm having the same problem. I received a update from T-Mobile USA for my M8 this past weekend. Google Play Music can't keep on device or stream with "Download via Wi-Fi only" and/or "Stream via Wi-Fi only" checked in settings. I hope it's not draining my data
Sent from my HTC One_M8
Click to expand...
Click to collapse
I've discussed that issue with some German M8 users (all on T-Mobile Germany) and it appears to be limited to some Google Apps and to HTC Backup. However one user did reach out to T-Mobile and they're basically just stated, that they're currently looking into that without providing any sort of timeframe within to expect an fix for this. Downgrading the firmware fixes the problem, so T-Mobile must be the ones to blame ... very frustrating.
Hi there,
did anyone solve this issue yet? There is a few of us with an M7 that have exact same issues. I am in UK, so may not be carrier related.
http://forum.xda-developers.com/showthread.php?t=2759800
johnpgreenan said:
Hi there,
did anyone solve this issue yet? There is a few of us with an M7 that have exact same issues. I am in UK, so may not be carrier related.
http://forum.xda-developers.com/showthread.php?t=2759800
Click to expand...
Click to collapse
Hey,
Thanks for pointing that out. Wasn't aware, that this issue affects the M7 too. Unfortunately, I'm really stuck at the moment as everybody involved is pointing fingers at each others. HTC tells me, that T-Mobile messed up ... T-Mobile at least confirmed, that there might be an error. Right now I'm trying to get my M8 replaced, as somebody did break some functionality of my device. A German M8 user pointed out, that the WLAN App from Amped Wireless can be used to confirm the error, as it is not able to detect an established WLAN connection (like some of the Google apps).
However, no solutions
holychain said:
Hey everybody,
Having an odd issue with my brand new M8, which is completely stock. Few days ago I've received an firmware update (1.57.111.2 / German T-Mobile CID) for my handset. Since that update I'm not able to use Google Play Music while connected to my wlan network. It seems like, that Play Music is not able to recognize my fully functional connection and therefore refuses to download and/or stream music.
All other apps (including Spotify) are able to use my wlan connection without any problems.
Turning wlan off helps to correct that error, but that workaround burns away my included traffic
Here's what I tried without success:
1. Did a factory reset
2. Deleted all wlan connections and reconfigured them
3. Cleared Play Music's caches
4. Contacted HTC (recommended the factory reset) as well as my provider (didn't have a clue)
5. Checked the number of eligible devices with Google (currently 3 out of 10)
Now I'm a bit puzzled on how to solve this issue and wanted to ask, if anybody did experience (and maybe solved) this issue.
Best,
Marc
Click to expand...
Click to collapse
I'm really glad to have happened upon this thread, as I'm having the exact same issue on an AT&T M8 that I just purchased a couple of days ago. I updated with the new "extreme power mode" firmware, but now I can't pin music from Google Play at all. Similar explanation and attempted fixes as holychain.
I am having the same issue in Google Music. Also Google+ Fotos has the same Problem: The autosync does not recognize the wifi connection.
HTC One M8 T-mobile Germany- latest firmware 1.57.111. 2.
As posted on the other thread:
johnpgreenan said:
Guys, I found the solution to this. I am now on ARHD 71.1 with all the google apps working.
Such a simple fix (well for me) - when the phone connects to your wifi at setup, it automatically sets it as a mobile hotspot and restricts background data. It's just a tick box - go here: settings / More (under wireless & networks) / data usage / click the 3 dots top right and select mobile hotspots then untick your wifi network.
Post back if it works for you. I will post on the main ARHD thread as well as it might be something Mike was unaware off.
:laugh:
Click to expand...
Click to collapse
I still had to reboot and clear data from the app, but this is working for me. Unfortunately, Play Music is extremely slow to download music right now for me...:laugh:
dankerschen said:
As posted on the other thread:
I still had to reboot and clear data from the app, but this is working for me. Unfortunately, Play Music is extremely slow to download music right now for me...:laugh:
Click to expand...
Click to collapse
Oh thank god I found this thread. This fixed the issue for me, as well as fixing Google photos, and Flickr auto upload. I was almost beginning to regret ditching my 5S for the M8 if the whole reason for me finally switching was due to Google Music being more reliable than iTunes Match.
Whomever set that as default is a jerk.
Hell
I've had the abve phne fr 5 weeks
everything was fine after I installed the latest firmwares [last 2 May and June]
5 weeks and things got worse:
- network drops still there: especially when idle or after using wifi: calls get straight to answering machine and no notification; SMS I get them 3-4 hours later or longer
- phone wont even see external SD card. took it out and in but no joy; tried different ones they worked before and they work in my shield tablet [lollipop and ubuntu]; I also noticed in apps that 'external storage' has 0kn and is greyed ut meaning I cant clear cache or disable/ force stop
- can't get it to vibrate: again was fine before upgrades
- II did , wiped cache after FW upgrades and updated all zen apps and everything else. I have a micro SIM [not cut one]. Yes I did a hard reset as well
- phone sometimes dies in network and people call me and it goes straight t answering machine; most times I don’t get any notifications [SMS] or I get them after 3-4 [many network drops]
I posted these problems in zentalk forums but never acknowledged by asus and only tip was to do a wipe cache
useless people
any ideas please? [oh, I'm on 3 network, bought phone from Italy]
Can't get t use this phone as a phone and losing business
Although you mentioned it worked fine before the update, It sounds like it may be your network provider. Are you in a location where the signal is normal or in a different location?
Please also see ASUS Zenfone 2 FAQ:http://www.asus.com/Phones/ZenFone_2_ZE550ML/HelpDesk/
Sincerely
ASUS_USA
Recently purchased a new, unlocked S8+ and got a new SIM from Verizon. This was approximately 2 weeks ago. Zero problems up until this week. I have been on 4 flights this week - before each flight, the phone works great. When I land on the other end, Verizon LTE pops right up, varying numbers of bars as one would expect depending on arrival airport, just like it would normally when I have service and can do everything. However, nothing. No texts, no calling, no data. Tried toggling various things, resetting, nothing for a hour after that, all the while I've got 3-4-5 bars and I can see the data arrows lighting up like there is upload/download transfer.
Finally, I tried "reset network settings" as a last resort and immediately my phone works like a charm. It has happened another 3 times since - every time I have flown, with the exact same results.
All domestic flights. While I'm not a guru, I'm not a complete halfwit either - this is my 4th galaxy and it's definitely not something I'm doing or have ever had problems with before. I fly all the time and never a problem like this until this week. Checked APN, it's right. Checked software update - have most recent.
Any ideas? I'm desperate. Have searched literally everything I can think of and no one else seems to be reporting this problem, not to mention it's difficult to describe in a Google search. About at my wit's end having to re-enter wifi and passwords every day, relearn Bluetooth devices. Theres no other way to truly reset the mobile data settings and get my phone to work that I've discovered. Please, please help.
Eject SD card and remove sim, wait a min, reinsert cards. While the phone is on. Should reset just ur sim settings. Maybe