Related
Don't exactly know what this is or how it happened. This alteration is in a perfect square in the middle of my rectangle. Also, there are a lot of small "dots" visible. The screen shows through it perfectly, so I know there is nothing wrong with the actual screen or LCD. Maybe the digitizer? The phone functions perfectly, touchscreen and all. Does anyone know what this is or how to fix it?
If this puppy's still under warranty I'd be hitting that up ASAP. That doesn't look right AT all
note: you have 1 year from the date you purchased the phone with AT&T for hardware issues.
dressanderc said:
Don't exactly know what this is or how it happened. This alteration is in a perfect square in the middle of my rectangle. Also, there are a lot of small "dots" visible. The screen shows through it perfectly, so I know there is nothing wrong with the actual screen or LCD. Maybe the digitizer? The phone functions perfectly, touchscreen and all. Does anyone know what this is or how to fix it?
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If it isn't your screen protector, it is a "Newton Ring", a defect in the LCD. Send it in for warranty replacement.
I had the same issue with my TP2... I would be able to see the colors only under white light or under bright sunlight. I figured it might have sprung up after I dropped the fone. Luckily, mine was under warranty and I had the device replaced for no cost by TMo...you can go down that path or search for the LCD replacement for your fone
Okay guys answer this for me. I didn't buy the phone new, rather I traded my Iphone 3GS for it in or around January. I know the phone didn't come out until September 2009 (I believe). Can I still claim the warranty?
i got the exact same thing, and seeing how my phone is acting up now as soon as i fix it i guess i will be sending it up for a replacement. I thought it was just from the screen protector but i guess its more than that
dressanderc said:
Okay guys answer this for me. I didn't buy the phone new, rather I traded my Iphone 3GS for it in or around January. I know the phone didn't come out until September 2009 (I believe). Can I still claim the warranty?
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Click to collapse
I got my phone in December.... just called into ATT yesterday to get a warranty exchange because the microphones on my phone stopped working. as long as you have only had it for a year it should be okay. Did you get it from AT&T or did you just trade a friend for it or something?
Either way, it will only take you about 5-10 minutes on the phone to find out if you can exchange it. Might be worth just taking the time to make the phone call to find out.
Ok, so my Tilt 2 just started doing this exact same thing. I called ATT and they said this voids the warranty. They also said if I go through with an exchange and htc feels that its out of warranty then they will charge my account 400+ dollars for the phone.
Reclaim said:
Ok, so my Tilt 2 just started doing this exact same thing. I called ATT and they said this voids the warranty. They also said if I go through with an exchange and htc feels that its out of warranty then they will charge my account 400+ dollars for the phone.
Click to expand...
Click to collapse
WHAT voids the warranty?
stevedebi said:
WHAT voids the warranty?
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You know, the issue the thread is about. But I will share the rest of my story in my next post.
Alright, So I'd like to elaborate and share my experience with the "newton's rings" issue. Before via phone call, AT&T said that it was physical damage (even though I treated the device with care) thus voiding the warranty. They told me that if it was a common problem, it would not be a big deal, and then continued to claim that it wasn't a common problem even though I found numerous forums discussing the issue. After discussing the issue further with them, they directed me to a device care center where techs can look at the phone. Once I arrived, I showed the phone to a young lady with a very dry and cold personality (but that was fine) and she took one ultra quick look a the phone and said it was covered, even said that my screen would straight up go out soon because of it. She set up an overnight delivery of a new phone (she swears it's not refurbished) and I was on my way in less than a few minutes. I was baffled that I couldn't get this done over the phone and don't really understand why the employees at the device center seemed so much more knowledgeable than the WARRANTY customer care people I spoke with on the phone.
Overall, it wasn't a super awful experience, but I did have to jump through some unnecessary hoops to get it done. I hope people can learn from my experience today! Good luck!
AT&T replaced mine, but stated the cause was "stress" related. That's bull crap though, it just started doing it on its own. They wanted to claim it on my insurance, but after arguing with a supervisor, they shipped me out another one.
Hi there, I've got a gray one x since may, it works fine, I have just some issues: major one is one dead pixel (or a grain of dust, but I bet on the pixel) placed a bit above the "e" in "one" word at boot...it's hardly noticeable with dark colours, but it's still quite middle-positioned.
Second issue is a stuck pixel, a red one, which appears only on some black/gray gradients (not present on opaque skin dock bar, for example, slightly visible on dark stock Htc keyboard)...it really doesn't bother me at all, but could be "useful" to increase defective pixels count.
Last problem is a bit of space at top and bottom of the display...it doesn't let lights out or stuff like that,it just gathers a bit (not much indeed) of dust which remains between unibody and display borders.
Do you think I could get a repair based on these issues (mainly pixels, as I'm not sure that "dust space" is actually a problem)?
I even dropped my phone once, so it has a liiiiight "dent" on the right bottom corner (amd some light get out,sadly,but I can't ask warranty repair for that)...and I'm guessing if they could refuse repair based on that,and maybe even charge return shipment costs (that's an awful policy in my opinion).
I'm italian, and people here say that I could try and it's most like a toss the coin situation, but since I'd need to wait till September (nothing works fine in this country in August) I'd like to gather some stats to decide to wait more or throw that f***ng bootloader out of the window and start to mod as it's meant to be
Thanks for any help
°Dexter° said:
Hi there, I've got a gray one x since may, it works fine, I have just some issues: major one is one dead pixel (or a grain of dust, but I bet on the pixel) placed a bit above the "e" in "one" word at boot...it's hardly noticeable with dark colours, but it's still quite middle-positioned.
Second issue is a stuck pixel, a red one, which appears only on some black/gray gradients (not present on opaque skin dock bar, for example, slightly visible on dark stock Htc keyboard)...it really doesn't bother me at all, but could be "useful" to increase defective pixels count.
Last problem is a bit of space at top and bottom of the display...it doesn't let lights out or stuff like that,it just gathers a bit (not much indeed) of dust which remains between unibody and display borders.
Do you think I could get a repair based on these issues (mainly pixels, as I'm not sure that "dust space" is actually a problem)?
I even dropped my phone once, so it has a liiiiight "dent" on the right bottom corner (amd some light get out,sadly,but I can't ask warranty repair for that)...and I'm guessing if they could refuse repair based on that,and maybe even charge return shipment costs (that's an awful policy in my opinion).
I'm italian, and people here say that I could try and it's most like a toss the coin situation, but since I'd need to wait till September (nothing works fine in this country in August) I'd like to gather some stats to decide to wait more or throw that f***ng bootloader out of the window and start to mod as it's meant to be
Thanks for any help
Click to expand...
Click to collapse
yup it can be replaced
I would try for a repair/replacement. A dead pixel around the center can get annoying.
I have a stuck pixel at around 5 o clock of the screen, but I didn't get it repaired. The stuck pixel like you said is visible in dark or black backgrounds. I barely even notice it when I'm using the phone. Sometimes I'll notice it when I'm watching a video but its still really really small because of the number of pixels on this huge screen.
Get your phone absolutely flawless in terms of hardware defects before you ever unlock the bootloader, because once you do HTC seems to decide that it means that they can throw the warranty out the window.
Hunt3r.j2 said:
Get your phone absolutely flawless in terms of hardware defects before you ever unlock the bootloader, because once you do HTC seems to decide that it means that they can throw the warranty out the window.[/QUOTE
Yeah HTC is kinda bad on that front. I mean how could custom software contribute to dead pixels and other hardware issues. If it's hardware related it should be covered by the warranty.
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Hunt3r.j2 said:
Get your phone absolutely flawless in terms of hardware defects before you ever unlock the bootloader, because once you do HTC seems to decide that it means that they can throw the warranty out the window.
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That's why I'm asking...my previous samsung phones have been modded on day one
It's quite sad to think that this community grew upon Htc products and countless mods, and now they're getting that tighter on this matter.
Thanks for your opinion guys, don't you think that the dent will be used as a "caused by user" excuse,then?
With a dent and an unlocked bootloader, HTC sure has enough excuses to refuse warranty. But you can always try your luck.
I called HTC UK before unlocking my boot loader to ask about warranty straight from the horse’s mouth. First I was told it voids all warranty, but after some discussion about how HTC dev has worded their T&C and talking to two other people from technical help division I was told that the final decision is upto the repair center. When HTC themselves can’t give a clear answer I don’t think anyone here can.
°Dexter° said:
That's why I'm asking...my previous samsung phones have been modded on day one
It's quite sad to think that this community grew upon Htc products and countless mods, and now they're getting that tighter on this matter.
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Rooting on the very first day is a pretty ignorant move.. Even though Samsung doesn’t have an official disclaimer for rooted devices on their web site like HTC does; they too reserve the right to refuse warranty (and its general knowledge). Its discussed many times here and everywhere else. Some carriers specifically state it on their web sites and contracts. Samsung may not be as strict as HTC on the matter, but I personally know a person who was denied a hardware warranty claim for a rooted Samsung Galaxy S.
PhoenixFx said:
Rooting on the very first day is a pretty ignorant move.. Even though Samsung doesn’t have an official disclaimer for rooted devices on their web site like HTC does; they too reserve the right to refuse warranty (and its general knowledge). Its discussed many times here and everywhere else. Some carriers specifically state it on their web sites and contracts. Samsung may not be as strict as HTC on the matter, but I personally know a person who was denied a hardware warranty claim for a rooted Samsung Galaxy S.
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I've sent in a rooted (and dented) HTC Desire in for warranty 3 times so far (one of which was when it was running CM7) and it was accepted and fixed with no issues at all, so I think it's more like one of those YMMV things.
WC_EEND said:
so I think it's more like one of those YMMV things.
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Yes it is, I have come across threads where some (like you) have managed claim warranty while others have failed. So there is always a risk with any manufacturer. But more so with HTC’s because they have a disclaimer to which you have to agree twice while unlocking the boot loader. So its always wise to at least make sure the device is clear of any factory defects before pulling the trigger.
PhoenixFx said:
With a dent and an unlocked bootloader, HTC sure has enough excuses to refuse warranty. But you can always try your luck.
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Click to collapse
Wait, I have LOCKED bootloader (eagerly waiting to unlock, but I'm waiting for this warranty reason)...my main concern is the dent (which can't cause a dead pixel, but if they want to act like *****es they could use that ).
As per Samsung phones, it's so easy to bring everything to stock without traces that it's kind of a non-issue
PhoenixFx said:
Rooting on the very first day is a pretty ignorant move..
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Click to collapse
That's the only way to use Titanium and restore your phone and start testing it though properly
°Dexter° said:
Wait, I have LOCKED bootloader (eagerly waiting to unlock, but I'm waiting for this warranty reason)...my main concern is the dent (which can't cause a dead pixel, but if they want to act like *****es they could use that ).
As per Samsung phones, it's so easy to bring everything to stock without traces that it's kind of a non-issue
Click to expand...
Click to collapse
Oh, ok, guess I misread your post.
As for Samsung devices, I know they can be restored, but provided you are in a position to do so. In the example I gave earlier, the USB port was broken, so he couldn't use a tool like Odin/heimdal to flash a stock ROM before sending it in. I just took it as an example to show that even Samsung doesn't tolerate flashing.
Hi,
Looks like my 8.4 Tab Pro Wifi has several dead pixels. 1 stuck and 3 dead to be exact. Didn't notice them early on because I usually have the brightness turned way down. I've had the tablet for about 6 weeks now.
http://www.samsung.com/my/support/warranty/ is the warranty policy. At the very bottom, it lists this:
Mobile Phone & Tablets
The Dead pixel warranty applies when your mobile phone display contains certain dead pixels as per below table within the standard warranty period on your mobile phone display which SAMSUNG will replace/replenish your defective mobile phone display.
Mobile Phones (includes Tablets, e.g. Model Code with GT-*)
General LCD 1 or over 1
Super-AMOLED 3 or over 3
WVGA resolution LCD 4 or over 4
General LCD 1 or over 1
Not sure which one category this tablet qualifies in... I believe it's a LCD? I think I'm covered regardless.
Anyone have experience with the warranty replacement process? I'm guessing you have to send it in, and weeks later they send it back?
I believe yours is an LCD. How many dead pixels are there? I would talk/chat with samsung support on their website or over the phone reguarding the process. But I think thats how it works
waylo said:
Hi,
Looks like my 8.4 Tab Pro Wifi has several dead pixels. 1 stuck and 3 dead to be exact. Didn't notice them early on because I usually have the brightness turned way down. I've had the tablet for about 6 weeks now.
Anyone have experience with the warranty replacement process? I'm guessing you have to send it in, and weeks later they send it back?
Click to expand...
Click to collapse
It just depends on how close you are to a repair center. I sent mine in for a repair last month and had it back in a matter of days. I was amazed at the turn around time!
That is pretty impressive! Looked online to see if I could find the US locations but they say to just call. Going on a trip in a week so definitely will wait until afterwards to put in the repair request.
k8108 said:
It just depends on how close you are to a repair center. I sent mine in for a repair last month and had it back in a matter of days. I was amazed at the turn around time!
Click to expand...
Click to collapse
Another question, did you call them up or contact them online?
waylo said:
Another question, did you call them up or contact them online?
Click to expand...
Click to collapse
I started a repair request online, but it would never go thru, so I made phone contact. The whole process was pretty easy as they emailed me the shipping label right away.
k8108 said:
I started a repair request online, but it would never go thru, so I made phone contact. The whole process was pretty easy as they emailed me the shipping label right away.
Click to expand...
Click to collapse
One last thing, as they've approved the RMA request. Did you send in the AC adapater/cable also? Have some strange contradicting info to send it in as well as the tablet.
I think they told me to send it with the tablet, which I did, and it was returned to me along with the repaired tablet
I got my 1+3 yesterday and I have to say that this phone feels perfect just like the way 1+1 felt for the first time, I'm really happy with it
Back to my point, Day 1 Struggle 1
Actually I've a little blue pixel just below the recents button of my softkey (see attached pic). I guess it's a dead pixel, kindly correct me if I'm wrong.
I purchased this phone from Amazon India and I don't know whether you people know or not that in India we have received a year of damage protection for free with this purchase but now due to this dead pixel I'll have to get my money refunded and then after the complete procedure of return I'll have to order another one as the terms of that additional warranty specifically says that I cannot refund/exchange the product once purchased.
My question now, is this dead pixel thingy contagious or something like that? I can manage with this single blue dot but I don't want to see my screen filling with more dead pixels after some time of usage.
If anyone can confirm this within few days then I won't apply for refund.
I hope I was clear with my question and if not please pardon me as my english is not really that good.
Just to make it more clear and precise, I am asking whether I'll have more dead pixels in future because I already have one on day 1 itself.
Hoping to hear from the experts soon
i guess u can try to disable softkeys and see if its still there if so, then more than likely a dead pixel if not then must be an issue with softkeys, i never use them so i would have never noticed
@Bradl79 Yes I can still see the blue dot even when the soft keys are disabled.
So now I know that it IS a dead pixel.
What do you say should I replace the device (though I'm not bothered by one single dot but I'm concerned about coming months and years)
if u r with in ur warranty period yes, if u dont, i would recommend getting insurance on the device (i use squaretrade, but i do it as a tablet and not a phone b/c its cheaper) just in case it gets worse later
I guess then I will send this one back and get refund
Also Xiaomi event is coming up on 27, may be they will launcher 64 GB version of Mi5.
Will decide after the Xiaomi event then.
Try testing your screen, with Screen testing apps, that paint out Primary colours, so that you can confirm if its dead pixel. Also give a shot of reset/factory restore. Also check if this appears, even at Recovery or during Boot animation.., If you're fond of MI5, you will miss Stock android yet get a handy phone..!
Cheers..
I already tried an app showing solid colors on full screen, it did let me see that pixel more clearly.
Situations when I see that dead pixel:
1. When screen brightness is low as that pixel is covered by brightness of other pixels
2. During boot
3. During charging when phone is already off/shutdown
4. When I put wrong finger on scanner, I see that pixel for fraction of a second.
Definitely it's a dead pixel, but I, again, want to confirm just one thing. Is this a big deal as I don't even see this dot unless I actually want to see it, I am only concerned about the coming months & years.
And as far as Mi5 is concerned, I do like a thing or two more in it, just like you mentioned that it's smaller and it has a infra-red blaster.
Last point, I trust Xiaomi more than OP for long-term software updates.
But the thing is, as you may already know, Xiaomi only launched the 32GB version of Mi5 in India.
-_-
i have a Pixel 2 XL and the speaker grill seems to be loose and i read that the speaker grill has everything to do with thew phones water resistance, so i want to take no chances... My phone was purchased directly from the playstore and i have never done an rma before, and i know that they send refurbs back to anyone requesting an rma for whatever issue,.... I have read about the faulty RMA devices sent back with screen issues speaker issues etv... and i was wondering if anyone has RMA'd recently to tell me the condition of their new device.... i have a 64 gb panda version and the screen is flawless speakers are good camera is perfect... im scared to get a dud back....thanks for reading... looking forward to your feed back
i42o said:
i have a Pixel 2 XL and the speaker grill seems to be loose and i read that the speaker grill has everything to do with thew phones water resistance, so i want to take no chances... My phone was purchased directly from the playstore and i have never done an rma before, and i know that they send refurbs back to anyone requesting an rma for whatever issue,.... I have read about the faulty RMA devices sent back with screen issues speaker issues etv... and i was wondering if anyone has RMA'd recently to tell me the condition of their new device.... i have a 64 gb panda version and the screen is flawless speakers are good camera is perfect... im scared to get a dud back....thanks for reading... looking forward to your feed back
Click to expand...
Click to collapse
I've legitimately had 7 or so rma's and just got one this week for a speaker issue. It was just buzzing, try the YouTube technique of pressing in with a guitar pick and it did not help at all.
Sent from my [device_name] using XDA-Developers Legacy app
kickenwing13 said:
I've legitimately had 7 or so rma's and just got one this week for a speaker issue. It was just buzzing, try the YouTube technique of pressing in with a guitar pick and it did not help at all.
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Click to collapse
now if I may ask you, what were the main issues with the devices you got in return again the device that I have right now is spotless but the girl on the speaker seems to be loose and I can actually move it around and wiggle it inside of the hole... The only reason I want to return it is because of the waterproofing being faulty now I don't want to damage my device
that and I have an abnormal battery drain on my phone as well so I am hoping that I get a newer phone with a better screen and newer battery if it is possible and a fixed speaker Grill lol..
The guilty for this device was in December did you notice anything about the build dates for your devices how are the screen or what was your experience like
i42o said:
now if I may ask you, what were the main issues with the devices you got in return again the device that I have right now is spotless but the girl on the speaker seems to be loose and I can actually move it around and wiggle it inside of the hole... The only reason I want to return it is because of the waterproofing being faulty now I don't want to damage my device
that and I have an abnormal battery drain on my phone as well so I am hoping that I get a newer phone with a better screen and newer battery if it is possible and a fixed speaker Grill lol..
The guilty for this device was in December did you notice anything about the build dates for your devices how are the screen or what was your experience like
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Click to collapse
I honestly am ignorant to the build date thing. 1st one screen burn in w/in first month or so. rejected RMA because screen would flash white every time i turned screen off. 3rd one, gps kept saying i was in CLE, no one from google knew why, so they sent replacement. they sent RMA, rma speakers were garbage. rattled and muted with ANY pressure to the screen, they repkaced and lower speaker was buzzing.. this one seems great
RMA'd mine in August for a problem with the USB port. The refurbished device I received was like new. The only difference, it came in a different, thinner box, without the charger.
Don't worry, you'll get a perfect phone. In fact the replacement device I got has a better display, with less blue shift
Phazonclash said:
RMA'd mine in August for a problem with the USB port. The refurbished device I received was like new. The only difference, it came in a different, thinner box, without the charger.
Don't worry, you'll get a perfect phone. In fact the replacement device I got has a better display, with less blue shift
Click to expand...
Click to collapse
I did the same at the beginning of October for the same problem. The one i received is in mint condition.
I just RMAed mine because it would no longer hold USB C cables. Like they wouldn't click in they just fall out. Also i had an enormous amount of screen burn-in (happened just weeks after i got the phone)
My RMA phone looks brand new i would never guessed its a refurb. Screen is perfect and USB cables click in and stay there.
Plus if you got the phone from Google the RMA process is super easy (had to RMA my Nexus 5 too) They dont make you jump through hoops doing stupid troubleshooting crap.
RMA'd mine a few days ago, replacement should arrive today
Had screen burn-in around the navbar area
Speakers rattled too much for my liking
Battery life was becoming pretty bad regardless of being stock/on a custom ROM/kernel
USB port, although was holding cables in place, would come out very easily
The Google rep basically stopped me at burn-in and asked for proof of purchase (order ID) and proof of burn-in (taking a pic of the screen with another phone)
After I did both, he set the RMA up and now I'm just hoping the replacement is issue-free, since I have read some users sending replacement after replacement back because the replacements had issues of their own. Fingers crossed!
Update 1:
Due to Canada Post labour disruptions, my replacement is delayed ?. I'll update this post with the quality of the replacement as soon as it arrives.
Update 2:
Finally received the replacement and I got lucky with a brand new device! I called to ask if I need to send back accessories that came with my device and I do not. Basically have two of every accessory, on top of a brand new phone (and not refurbished).
It is manufactured in October 2017 but I see no blue shift or other screen issues. If anything it looks better! I just need to test the battery, hopefully it hasn't depreciated just sitting in the box for a year.
I RMAed a pixel 2 and a pixel 2xl and got 2 brand new phones (with old manufacture date tho) living in germany fyi
I RMA my Verizon pixel 2 xl about 2 months ago because the phone would lag, freeze, and become unusable Everytime I had Google maps navigation open and Spotify running in the background. No questions asked, phone was still under warranty, and I received my new device(was not refurbished) 2 days later.
I just RMA'd to Google here in Canada. Had freezing and lagging issues. That sent me what appears to be a brand new device, box, charger and all. My screen even had a small crack but they still sent me a new one.
acheney1990 said:
I just RMA'd to Google here in Canada. Had freezing and lagging issues. That sent me what appears to be a brand new device, box, charger and all. My screen even had a small crack but they still sent me a new one.
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I wonder if they actually use the same facilities for Canada and the United States
Did you ship locally in Canada or did you ship to the United States @acheney1990
I'm in this same boat. I have RMA'd three times now, always having random freezes, frame drop outs and lagging on stock ROM, no root. My RMA is scheduled to be delivered today. I have received refurbs each time, but they have been good phones for the most part.
I had to RMA the replacement device I got in August because of camera problems.
It went smoothly and it was fast the first time, but that time it seems Google it trying to make the RMA process hell for me.
I contacted them last Monday (October 22nd). After the usual resolution steps (Was the phone dropped? Is the camera app up-to-date? Can you reproduce the problem in Safe Mode? Have you factory resetted it? blah blah blah), they accept my RMA request and tell me I would receive my shipping label soon.
At 9 PM the same day I receive this email instead:
Thanks for contacting Google Support.
This email is in regards to our conversation we had over chat. Due to some tool issue at our end we're not able to generate RMA for the standard replacement. Once the issue will resolve, we'll create the RMA and send you an confirmation email.
Alternatively, if you wish we can process the Advance exchange in this case.
If you've any query, please let us know. I'd happy to help you.
Thanks!
The Google Support Team
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Click to collapse
Fair enough, problems can happen and they must be very busy with the Pixel 3 launch. I'm not a jerk, I can understand there are delays.
But still no email, follow-up or update from them after a week. On October 29th (last Monday), I contact them again and talk to someone else. I explain the situation, and they tell me they'll retry to generate my RMA request/shipping label. After almost an hour of trying to re-create my RMA , the employee I'm talking to asks me if it's OK to continue the discussion by mail instead. I accept. Mistake
Later that day, same sh*t again. No shipping label, I receive this email instead:
Thanks for contacting Google.
This email is in regards to the chat conversation we had earlier today, I'm sorry we weren't able to complete it. Hence I wanted to follow up via email to ensure all your queries have been answered. Please help me with the below mentioned details to help me assist you further.
Kindly provide the following details please.
Point of Purchase:
Type of Replacement:
Full name:
Shipping address:
Email address:
Phone number:
Order ID
Please reply to the same email, it will come directly to me and we will not lose our point of contact, I will be right here to help you with the same.
Thanks!
Click to expand...
Click to collapse
I provide them with the requested informations immediately.
Two days later, still no follow up. I write an email asking what's going on and asking if they need something else. Many hours later, they send me this:
Thank you for contacting Google support team.
My apology for the delay. I am in direct touch with the next level. I would request you to help me with the proof of purchase of the device with visible order ID on it.
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Click to collapse
I sent them a screenshot of my phone order with the order ID. I'm awaiting for a response, but at this point I feel they're somehow trying to buy some time.
I'm a very polite customer, but that's so frustrating... the RMA was accepted 10 days ago, just send me my shipping label for the love of God... You're telling me it's been a week and a half, and your system still can't generate RMA shipping labels? You're Google ffs, not a small, unknown company...
I'm stuck with a device I paid $1400 CAD and it doesn't work. Can I get a device that works please Google?
Google Is sending me a Band New Pixel 2 XL. I received a refurbished device with a dead speaker and the guy I called was like( I have good news) your getting a Brand New Phone. I still had to put a hold for $919 on my card for the device and now I'm hopping I don't receive another crappy device.