Phone keeps on freezing up. - Verizon Samsung Galaxy Note 8 Questions & Answers

Ok so here's the story. My wife had an S8 kept freezing took every single app off, factory reset, cleared caches everything that I could think of we have tried. So traded up and got her the Note 8 well the same exact thing is happening. Does anyone have any ideas. I just took the SD card out to see if it was that. So we'll see. Some one has to know what's going on. Verizon has no clue as usual. Next thing I will try is a new Google account.
Thank you in advance hope some one can help me.

Chabot1987 said:
Ok so here's the story. My wife had an S8 kept freezing took every single app off, factory reset, cleared caches everything that I could think of we have tried. So traded up and got her the Note 8 well the same exact thing is happening. Does anyone have any ideas. I just took the SD card out to see if it was that. So we'll see. Some one has to know what's going on. Verizon has no clue as usual. Next thing I will try is a new Google account.
Thank you in advance hope some one can help me.
Click to expand...
Click to collapse
What's freezing specifically? What are you doing before it does it? Are you using any app package disabler?

I found this video on YouTube. This is exactly what's happening. I'm not using any app disablers or anything like that. She just wakes up in the morning and it's frozen just like in the video.
I saw some comments on that video about the AOD so I changed hers to a different clock to see if that will also fix it. I also uninstalled Samsung pay as that was another comment on there.
BTW her phone is stock no root.

Related

[Q] Issue after ICS update - Phone freezing

After the ICS update on my non-rooted phone, the phone seems to be freezing
up and becoming unresponsive. After a while it looks like the radio "resets", all
the icons disappear in the top bar (signal, wifi, data) and it shows no service.
Then slowly one by one they all come back and I can use the phone again.
Sometimes I receive the "System is not responding" dialog box, but not always.
There is not one particular program it is doing this in, it can be something as
simple as pulling down the notification bar that will cause the freeze.
Any suggestions are appreciated, I couldn't find anyone else with the same issue.
Thanks.
Try:
Turn off phone
Take out SIM
Put SIM back
Turn on
I've had my phone act weird with respect to signal, wifi and data when this was the issue. Worth a shot, at the very least.
Digital_Buddha said:
Try:
Turn off phone
Take out SIM
Put SIM back
Turn on
I've had my phone act weird with respect to signal, wifi and data when this was the issue. Worth a shot, at the very least.
Click to expand...
Click to collapse
Thank you for the response.
Tried this and had the system is unresponsive issue right on reboot. If I do a
factory reset, does it reset to the current firmware or what was originally on the
phone (probably a really stupid question). I wonder if some other program isn't
ICS compatible and is doing something in the background. Doesn't look like
anyone else is having this same issue.
jdscully said:
Thank you for the response.
Tried this and had the system is unresponsive issue right on reboot. If I do a
factory reset, does it reset to the current firmware or what was originally on the
phone (probably a really stupid question). I wonder if some other program isn't
ICS compatible and is doing something in the background. Doesn't look like
anyone else is having this same issue.
Click to expand...
Click to collapse
If you do a factory reset and it was the standard Kies legit update from Tmo, it won't downgrade your phone - will just re-install a fresh copy of your ICS. Did you do a restore of apps from your last version (gb?) with data? That could cause problems I would think..
VoiD_Dweller said:
If you do a factory reset and it was the standard Kies legit update from Tmo, it won't downgrade your phone - will just re-install a fresh copy of your ICS. Did you do a restore of apps from your last version (gb?) with data? That could cause problems I would think..
Click to expand...
Click to collapse
Yes I did the legit update on Kies, standard stock phone un-rooted.
Do I need to backup pictures before the reset, its been a while since
I had to do this.
At this point, I think its worth a try to wipe it clean and clear out all the
data.
jdscully said:
Yes I did the legit update on Kies, standard stock phone un-rooted.
Do I need to backup pictures before the reset, its been a while since
I had to do this.
At this point, I think its worth a try to wipe it clean and clear out all the
data.
Click to expand...
Click to collapse
wipe the dalvik cache and cache then reboot
I did a factory reset and that solved the issue.
Thanks for all the assistance.
I've done a factory reset and wiped the cache more than once already and i still get a force close or unresponsive, enough that its really irritating me now. Any advice? And also, when texting, the typing responds very slow.
Sent from my SGH-T989 using XDA
itsdamage said:
I've done a factory reset and wiped the cache more than once already and i still get a force close or unresponsive, enough that its really irritating me now. Any advice? And also, when texting, the typing responds very slow.
Sent from my SGH-T989 using XDA
Click to expand...
Click to collapse
Are you letting it sit for like 10 minutes during first boot after factory reset then reboot again before setting up. Its likely that some scripts are running from the initial installation and you need to let it rot until its done..
I did exactly that, thanks for the advice. Hoping that may fix the problem. I wiped the cache and factory reset, then let the phone sit for a good while before going through the play store and re-installing everything.
This issue just resurfaced again. The last 2 days I am getting the freezing, radio reboot and android process not responding.
No one else having this issue?
I think I'm in the same boat. I was stock GB, and just did the mini OTA update (which was great). A few days later ICS became available via Kies from T-Mobile, and I "upgraded".
Since the upgrade my phone is laggy, screen is significantly less responsive and also my battery life is less than before.
I have NOT done a factory reset of my phone yes (plan on doing that today), but even with that I have read that performance does not improve.
Ideally, I would love to return back to the stock tmobile gb firmware. However, even after literally 2 hours of reading I can't find the "how-to" and files I need.
I would appreciate any assistance.
t989 chip lags
ive notice this happen on my tmobile galaxy s2. i think it has to do with the Qualcomm chip on tmobiles stock roms.
When i had sprint i bought my girlfriend a galaxy s2 on the sprint network which runs the samsung exynos chip. She never complained about any lag or freezing whatsoever. I then left sprint because of their garbage network and joined tmobile.
bought 2 galaxy s2s and i noticed the lag almost immediately. The phone has random lag spikes as well as freezing and force closes. It had it on stock gingerbread and it has it on stock ICS too.
My girlfriend complains about freezing all the time so i decided to root her phone too. Right now im testing DarkSides v7 rom and if its pretty good in performance i will flash her phone with it too. So far it has been pretty snappy and everything works.
jdscully said:
This issue just resurfaced again. The last 2 days I am getting the freezing, radio reboot and android process not responding.
No one else having this issue?
Click to expand...
Click to collapse
Yes i have the exact same problem...and the clock goes off too...if i don't reboot then this will keep happening...if you go into settings then development settings and tick off only let 4 process run in the background it should stop...try it and let me know
Sent from my SGH-T989 using xda premium
tonydetroit said:
I think I'm in the same boat. I was stock GB, and just did the mini OTA update (which was great). A few days later ICS became available via Kies from T-Mobile, and I "upgraded".
Since the upgrade my phone is laggy, screen is significantly less responsive and also my battery life is less than before.
I have NOT done a factory reset of my phone yes (plan on doing that today), but even with that I have read that performance does not improve.
Ideally, I would love to return back to the stock tmobile gb firmware. However, even after literally 2 hours of reading I can't find the "how-to" and files I need.
I would appreciate any assistance.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1668502
follow that first post. i went through exactly the same problems and found this guide and am now happy again and running stock GB on my Galaxy S2.
Because you are on stock ics (im guessing you are..), you can just follow that guide and flash the UVLDE update.
Yes clock resets to standard standard time.. I already did a factory reset and worked done for a couple weeks. My wife has same phone and she is getting the freeze ups now.
jdscully said:
Yes clock resets to standard standard time.. I already did a factory reset and worked done for a couple weeks. My wife has same phone and she is getting the freeze ups now.
Click to expand...
Click to collapse
Yeah really sux...it's random..I'm using a custom kernel and still having that problem....
Sent from my SGH-T989 using xda premium
Yup here too. Almost reminds me of XP. Really ticking me off & it never happened on gingerbread. Rooted now & before I'm on rogers 4.0.4. wondering if there's going to be fix? Haven't seen if Google / rogers /at&t have commented?
Sent from, The Eclectic Chair.
I'm getting the freezes as well even after doing a factory reset.
It sucks, I'm waiting for cyanogen to release a stable release and then I'm switching.
djtheraven said:
Yes i have the exact same problem...and the clock goes off too...if i don't reboot then this will keep happening...if you go into settings then development settings and tick off only let 4 process run in the background it should stop...try it and let me know
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Thanks for the suggestion, I'll give it a try. But it really shouldn't be necessary on a phone that's got more going for it than the stock nexus that 1st came out with ics.
There's something else going on.
Sent from, The Eclectic Chair.

Camera, Gallery and Talk doesn't work

So I got the Galaxy Nexus GSM today and it's one hell of a sexy device.
It obviously came with Ice Cream Sandwich out of the box. And errors out of the box. Right when I start the phone, Talk FCs. When I try to start the Camera, it FCs.
I though "What the heck, Jellybean probably fixes that", so I unlocked it and flashed Paranoid Android. Everything is a lot faster now, but I still have the same problems, except now Gallery just crashes, which renders the Camera unusable, because they're apparently linked together in Jellybean.
I tried 3rd party apps (Zoom Camera, Paper Camera and a few others) and none of them work.
So it seems that everything that has something to do with the Camera doesn't work.
I tried everything that I could think of;
Reflashing
returning to stock
force stop Camera
Disable and enable all network related functions in G+ and Gallery
Clearing cache - both for individual apps and the option from the recovery
Trying 3rd party apps
Googling everything I could think of
Installing G+ (that made me able to open Gallery, but Gallery still force closes when I open Camera)
Changing battery
Of course I can't see it being anything but a hardware issue, but some people who have compiled CM10 by themselves have the same errors. I don't know if that helps me.
So before I return it some time this week, does any one have any suggestions to what I could try?
I'll give this thread two days before I return it.
Thanks in advance.
You rooted? If not and you know how to root, root it, replace the app (gallery, camera, whatever is not working) with stock JB version. Hopefully it's just corrupted apps... That's easy to fix
Thanks for the reply. I've already tried the Jellybean version of Paranoid Android and it made no difference.
I though "What the heck, Jellybean probably fixes that", so I unlocked it and flashed Paranoid Android. Everything is a lot faster now, but I still have the same problems, except now Gallery just crashes, which renders the Camera unusable, because they're apparently linked together in Jellybean.
Click to expand...
Click to collapse
mrhaxx1 said:
Thanks for the reply. I've already tried the Jellybean version of Paranoid Android and it made no difference.
Click to expand...
Click to collapse
Might be a long shot, but have you tried fixing permissions in recovery?
Sent from my Galaxy Nexus using xda premium
I have, but I just tried again and it made no difference.
Also, I forgot to mention that it's not a storage issue, as I can save screenshots just fine.
mrhaxx1 said:
I have, but I just tried again and it made no difference.
Also, I forgot to mention that it's not a storage issue, as I can save screenshots just fine.
Click to expand...
Click to collapse
Any solutions for this yet? having the same problem.
Nope, nothing yet.
And to make the bad things worse, I've lost the receipt. So I can't even return it.
Bumpity bump!
mrhaxx1 said:
Bumpity bump!
Click to expand...
Click to collapse
I just went ahead and called verizon.. and they're shipping me a new phone today. I see a lot of posts about this, with no solution. It'll be quicker to do it this way. Except you call whatever your carrier is. Or samsung, if nothing else.
Well, you see, I bought the phone refurbished. There was a guarantee on it, but I lost the receipt, so I can't return it or get a new phone.
I ordered a rear- and front-facing replacement camera. It should arrive in 7-15 days because I'm ordering from the USA.
I looked into it, and disassambling and assembling it should be fairly simple. Nearly the same process as the Nexus S, which I've disassembled before.
If it doesn't work, I've only lost $22 and it's not like I have a valid guarantee on it anyway.
Oh well, replacing the cameras didn't work.
And I even managed to break the volume buttons.
Even if I got hold of the receipt, there would be no way they would repair it now.
I can as well just go buy a new phone. Next month. Maybe. At least everything else still works.
When you flash ROM, do you ensure you completely wipe previous ROM and data? Also, if you use something like Titanium Backup to restore your apps after flashing a new ROM, make sure you don't restore system apps or data. That will definitely screw things up in every ROM as incompatible files are mixed.
Try doing a full wipe of your device it could help
Sent from my Galaxy Nexus using xda app-developers app
It was like that on the stock rom.
And yes, I always ensure to wipe everything. As said in the OP, I even tried returning back to stock.
I got the same problem, I GOT IT FIXED NO HARDWARE FAILLURE!!
Hi,
this is what i did, got it fresh from the box, didn't even bother to set-up, I instantly updated to Jelly Bean..
everything worked perfectly, besides the camera, it crashed instantly.. (gallery did not respond)..
i rebooted it 2 times, then pressed the Power button + volume down.. it went to an system boot thingy.. the i connected it to my pc with an usb (usb debugging enabled).
my win7 pc said the drivers were installed, then i pressed the power button. after loading. the camera worked perfect.. thats REALY everything i DID.. i'll keep you posted if it fails again.
it also worked after unplugging the usb.. Hope I helped you a bit.
I can second this fix!
IvanGrozni87 said:
Hi,
this is what i did, got it fresh from the box, didn't even bother to set-up, I instantly updated to Jelly Bean..
everything worked perfectly, besides the camera, it crashed instantly.. (gallery did not respond)..
i rebooted it 2 times, then pressed the Power button + volume down.. it went to an system boot thingy.. the i connected it to my pc with an usb (usb debugging enabled).
my win7 pc said the drivers were installed, then i pressed the power button. after loading. the camera worked perfect.. thats REALY everything i DID.. i'll keep you posted if it fails again.
it also worked after unplugging the usb.. Hope I helped you a bit.
Click to expand...
Click to collapse
So, I was having this exact same issue and was ready to call Verizon for a replacement, when I tried this as a last resort and VOILA!! IT WORKED! I am still unsure of how this all came about, but for the purpose of hopefully helping someone with the same issue, I will second this quick fix as IT DID WORK FOR ME.
I had this same problem (camera/talk fc'ed on start, whenever opening either app), tried all the fixes I could and nothing worked. I eventually disassembled the phone and used a toothbrush and isopropyl alcohol to clean the main board and the connections for each of the camera modules. After a couple rounds of cleaning, everything started working again.
navjas73 said:
I had this same problem (camera/talk fc'ed on start, whenever opening either app), tried all the fixes I could and nothing worked. I eventually disassembled the phone and used a toothbrush and isopropyl alcohol to clean the main board and the connections for each of the camera modules. After a couple rounds of cleaning, everything started working again.
Click to expand...
Click to collapse
Thanks for this information, I'll try to do it with mine too. Any results I will post here.

[Q] HOX Loosing the plot?

Hi all, heres the story:
At first, I thought I was loosing my mind, I kept checking my phone and the WiFi was always off, which is weird for me.
Anyway I turn it back on and go about my day, check half an hour later its off.
I was like "im sure I turned that back on" anyway same again half an hour later.
So I was watching it this dinner, and low and behold I watch both my WiFi and my network connections restart themselves like someone was switching them on and off, but the WiFi didn't re-connect and stayed off, wereas data re-connected ok.
It goes on ! I then realised that my phone was calling people by itself, which is also weird as theres no buttons to accidently press to call people? (ITS TOUCHSCREEN!!!)
Anyway, today I recieved a text off someone asking me why the heck I'd just sent them map co-ordinates.
So someone or my phone is sending people map co-ordinates....
The ONLY thing I can think of is Cerberus, could Cerberus be causing this?
Is this the phone telling me its on its way out?
Any solutions?
THANKS ALL !
You have kind of answered your own question. Just uninstall Cerberus and see if it fixes it.
dr9722 said:
You have kind of answered your own question. Just uninstall Cerberus and see if it fixes it.
Click to expand...
Click to collapse
Yay yet another completely useless response thanks but I said could it be Cerberus?
Does any1 else have a suggestion I could gain something from?
As stated before, I will try removing Cerberus but would like any information or suggestions please.
Malware? Maybe you installed an app that's malicious.
Hickory, Dickory, Dox...Snowflake approves of my HOX....
try and remember what apps you installed around the time this started to happen and work your way backwards
zuadao said:
try and remember what apps you installed around the time this started to happen and work your way backwards
Click to expand...
Click to collapse
Thanks for all your reponses, thats the thing I'm really picky over apps, and havent really installed an app for months on my HOX, as I generally do everything on my N7 now.
UPDATE:
I un-installed Cerberus, cleared cache and tried to find any left behind data(wasnt any?)
Also deleted my device off the Cerberus app website
LOW AND BEHOLD THIS MORNING CONNECTIONS TURN OFF AND ON?!?!?!
What can be doing this? I only have apps from trusted Vendors such as Natwest, Vodaphone, couple of games, Tasker etc :/
Any ideas?
Can it be Tasker? It's supposed to automate tasks. Maybe there are some causing all this. Try freezing it.
eyosen said:
Can it be Tasker? It's supposed to automate tasks. Maybe there are some causing all this. Try freezing it.
Click to expand...
Click to collapse
I also thought it could be tasker, but Tasker has been setup for months and months, and not changed for atleast 2/3 months+
I checked tasker, and theres only 3 profiles, which have nothing to do with any connections.
They're profiles such as, plug headphones in and music player appears.
PS - Cannot freeze, stock and un-rooted.
My mate had similar issues with his SGS2. Upon examining the phone I discovered an app called Blackmart Alpha, I discovered it was a program which downloads cracked/patched apps. Did a hard reset of the phone and all was fixed, well not all, he was very pi$$ed with me for losing a heap of apps.
maxilick said:
My mate had similar issues with his SGS2. Upon examining the phone I discovered an app called Blackmart Alpha, I discovered it was a program which downloads cracked/patched apps. Did a hard reset of the phone and all was fixed, well not all, he was very pi$$ed with me for losing a heap of apps.
Click to expand...
Click to collapse
I know where your coming from mate, but this is not me.
I enjoy supporting the developers that make apps, and if that means buying a paid version of an app then so be it.
I don't download any dodgey things, all my downloads are through the play store.
Bah this is pickling me
Latest thing I downloaded was quadrant benchmark (week ago?)
Wilks3y said:
I know where your coming from mate, but this is not me.
I enjoy supporting the developers that make apps, and if that means buying a paid version of an app then so be it.
I don't download any dodgey things, all my downloads are through the play store.
Bah this is pickling me
Latest thing I downloaded was quadrant benchmark (week ago?)
Click to expand...
Click to collapse
Try hard reset then load your apps one at a time you will soon discover the culprit.
maxilick said:
Try hard reset then load your apps one at a time you will soon discover the culprit.
Click to expand...
Click to collapse
Yeah I was considering, but would rather this be a last resort as I cba re setup all my blooming apps
Nobody, not even myself, likes rebuilding systems from scratch. There are however benefits like having a clean system with no paranoia to name a few.
maxilick said:
Nobody, not even myself, likes rebuilding systems from scratch. There are however benefits like having a clean system with no paranoia to name a few.
Click to expand...
Click to collapse
Decided I'm gonna Factory Reset, as that's what HTC would tell me anyway, so may aswell.
Also its nice to do sometimes, like having your room painted isn't it, feel all fresh and happy haha.
(Blagging myself to do it here)
So yeah, Ima get it done
(Tempted to finally, after 3 years of Android, to download a launcher and use something other than sense )
Wilks3y said:
Decided I'm gonna Factory Reset, as that's what HTC would tell me anyway, so may aswell.
Also its nice to do sometimes, like having your room painted isn't it, feel all fresh and happy haha.
(Blagging myself to do it here)
So yeah, Ima get it done
(Tempted to finally, after 3 years of Android, to download a launcher and use something other than sense )
Click to expand...
Click to collapse
Let us know what transpired. Thanks

Why is my notification volume always getting automatically muted?

I had this problem on Pure Nexus and now I'm having the same problem on stock 7.0. I'll miss notifications and check my phone later and the notifications will be muted (there's a line through the bell, see screenshot.) I haven't changed anything in the Do Not Disturb settings, there are no automatic rules turned on. I don't know if some app is controlling this or what is happening.
I've never experienced this and I know this sucks but I'd factory reset if you can't figure out what's going on and see if that makes it stop.. That's just me. I format data in twrp every now and then just to make a clean start on my device and it's like having a brand new phone. :silly: Maybe someone else can chime in and knows about what could be causing this. Sorry I can't be of more help. Hope you get it resolved soon.
Sent from my Nexus 5X using XDA Labs
SM210 said:
I've never experienced this and I know this sucks but I'd factory reset if you can't figure out what's going on and see if that makes it stop.. That's just me. I format data in twrp every now and then just to make a clean start on my device and it's like having a brand new phone. :silly: Maybe someone else can chime in and knows about what could be causing this. Sorry I can't be of more help. Hope you get it resolved soon.
Sent from my Nexus 5X using XDA Labs
Click to expand...
Click to collapse
I'll consider trying that if I can't find some other solution. But this is a replacement, refurbished phone that I just got from Google last week and it was doing this from the start(so, it was already reset.) I'm trying to determine if some app is causing. I thought Android Wear might be doing it, but uninstalled it for a few hours and it still happened.

SPEN is always disconnected.

I got this problem after I factory reset my phone(I think?) I already tried everything I could, and I know that the SPen isn't the one causing it cause I tried another SPen from another Note 10+ and it isn't working, and I insert my SPen to another Note 10+ and it is working fine.
I'm also updated to the latest software, using Exynos Variant and not rooted.
Found this for you. Give it a shot.
Good luck
louforgiveno said:
Found this for you. Give it a shot.
Good luck
Click to expand...
Click to collapse
Sometimes you have to do a couple times over a couple days. For some reason the spen cap/battery isn't charging so nothing happens when you try to use it.
Mine did the same thing but after a couple resets over a couple days it finally started working normally. It's been fine ever since.
I tried clearing app data, clearing system cache, a hard reset and maybe a network reset. Don't think any of that fixed it. Think was just doing the spen resets and taking the spen out/in... cycling it. It needs wuv too I guess
Play with it.

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