Music and video stop playing - Google Pixel 2 XL Questions & Answers

So my pixel 2 xl will randomly stop playing things such as YouTube videos, Facebook videos and even music on apps such as Pandora and Spotify. It's like I'm pausing the videos/music.. I can click the play button again and it will start playing fine for a minute or so before it does the pause thingy again..
Does anyone have any idea on what could be causing this?

Same issue
I have the same issue, it just started a few days ago. I called Google support but they were unable to figure it out.

I have the same problem after the Feb Update. Did a clean install so Idk.

Related

[Q] Play audio, pause so that place is bookmarked. Return to play, bookmark is lost.

I noticed this issue in Google Listen.
I used to be able to download several audio podcasts, play one of them but decided to pause halfway and begin another podcast, pause the second one and then be able to go back to the first and resume playback.
Now it seems the bookmarking spot is lost and the audio restarts from the beginning. I thought it might be an issue with Google Listen so i uninstalled and reinstalled. No fix. I Googled a solution and none came up but I see a few people complaining of the issue from last year and I've seen recent posts saying the new Stagefright is at fault and is affecting other audio playback apps.
I was wondering if anyone has an idea what's going on and if it is an issue for most/all apps with bookmarking abilities. The MyPod app seems unaffected but I saw the Doggcatcher had an issue (and might have been fixed with an recent update)
I really like Listen as an audio podcast fetcher/player and would rather not give up on it.

maps and google music trouble

i've noticed that since updating to jellybean my google play music only works for a couple songs then stops playing. the doesn't force close and i can scroll around but nothing plays. today my maps kept force closing for no reason, anyone else seeing these issues? my phone is fully stock and unrooted.
This happened to me, too for the Play music -exactly like you describe. I'm sorry I don't know anything about how or why - but just letting you know you're not alone. I was also stock and unrooted at the time. I haven't tried it since so I don't know if anything I've done since then would make a difference. Would like to give the streaming a chance in the future, but it freezing is a worry for me if I'm going to spend money.
I just switched to a different player and haven't had the same issues. Were you streaming or playing from sd card ? I was playing from the sd card and I have wondered if this was part of the problem (just providing information in case it helps someone else).
i was streaming. i know if i restart my phone it works again for a few songs then stops.
i tried doing a factory reset on my phone in hopes that maybe something got corrupt during the update. it did not help. i think i figured out the maps problem. having the satellite layer on seems to be what kept causing maps to crash. i've never had this problem before though.
i decided to try using the play music widget instead of the app. it's been playing for 6 or 7 songs now, where as when i've used the app it would stop playing after 4-5 songs. so hopefully if i continue to use the widget instead i won't have any more problems.
well my play music is back to not working after a few songs even going through the widget.

video playback issues

Anyone experiencing choppy videos or videos that keep playing audio but freeze up? Happens on my pixel xl and is universal... YouTube, my video playback, Facebook video. Not app specific.
Did you have all apps updated in the store? If not do that. If that doesn't help try a factory reset. Nothing else can be done
Yeah... Will have to try the factory reset I suppose.
Buddyfunlove said:
Anyone experiencing choppy videos or videos that keep playing audio but freeze up? Happens on my pixel xl and is universal... YouTube, my video playback, Facebook video. Not app specific.
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Mine does that too. Noticed it during YouTube playback.
I had the same thing happening today on youtube, video would freeze but audio kept playing, only problem is I am on a Note 4 until my Pixel XL gets here. Cant speak to the other issues, curious if a reset solved it for you.
Did a restart and seemed to work itself out... At least when playing my own videos back. If it creeps back I will try the full factory reset.
Not seeing this on my xl
drum747 said:
I had the same thing happening today on youtube, video would freeze but audio kept playing, only problem is I am on a Note 4 until my Pixel XL gets here. Cant speak to the other issues, curious if a reset solved it for you.
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Exactly what happens to me on my new Pixel XL
Yep happens to me on youtube app. Not tried it on my own videos yet though. Hopefully a fix will be released soon for this.
This was driving me crazy this morning. Watching YouTube on Pixel XL and video would freeze while audio kept going. Not happening on Netflix so far. Just YouTube. I emptied the cache and cleared data for YouTube app and force stopped it. Hasn't happened since. I wonder if it's a software problem with Android 7.1?
I've been experiencing this also while watching Netflix. The video will pause for 15-30 secs with the audio continuing. Eventually it synchs back up further up in the scene. Amazon video won't play at all. Do you think this is a case of the apps not yet jiving with Android 7.1? Or possibly some bad phones? Mine is a Pixel XL from Verizon. I'm still within my 14 day to return if a bad unit. Anyone have an idea what could be going on?
I get this with videos on Twitter and FaceBook. Havent seen it with YouTube and I rarely watch Netflix. It is very irritating but can normally be resolved with a restart.
Just contacted support about this. Literally anything video playback has a 3 second stutter and then the audio end up being out of sync. Happens with my recorded videos, snap chat, Instagram, YouTube etc.
Of course after restarting no issues. I wonder what's causing it.
https://youtu.be/TfOTBvYfJBo
Sent from my Pixel XL using Tapatalk
Getting the same thing. Reboot needed to fix it.
No one knows what triggers it?
Sent from my Pixel XL using Tapatalk
I also have the same issue, when I take a video then play it, it freezes between 3-9 seconds with the audio still going. At some point the video restarts, and when it gets back to where the video froze, starts again with the audio in sync. See video below.
Edit: a reboot only fixes the issue temporarily, it seems to come back within a couple hours.
https://youtu.be/9jCHOGT6Yt8
So bad
It's absolutely horrendous! Came from a nexus 6p never had this issue. It's happening in, literally, every app with video, sometimes it won't even play audio or video on Facebook, it does it when I'm trying to play Snapchats where I'll hear the audio but the video freezes and then the video playa really fast all at once at the end to catch up with the audio. It does it on YouTube and Netflix and Hulu as well. It even does it when I'm recording video within Snapchat! I'm disappointed that the phone has been performing more poorly than my old nexus 6p. I hope they fix it asap. I do not want to ba e to do a factory reset. I just finally got done painstakingly setting up all my apps again on this
I only have this issue with YouTube... Usually locks up when I do full screen and after it rotates it feeezes but audio continues.
I occasionally will have YouTube freeze but audio continues. Seems to be only YouTube though and I don't think it's the phone because it was happening on my Note 7 as well.
Happened to me a handful of times where video stops playing but audio keeps going in YouTube. Am I the only one that doesn't realize the video stopped until like 30 seconds later? lol
All I have to do is rewind the video a small amount and then it keeps going and doesn't happen again for that video.

Music issue

Issue: Music will randomly play 10-20 secs of a song then skip to the next song. Sometimes will skip songs until I force close/clear cache and restart the app. Doesn't matter which music app - Youtube music, Spotify, Pandora, etc. Happens whether it's playing over bluetooth or not. Have uninstalled/reinstalled apps, no change. Have changed every bluetooth setting I can find. Basically done everything I can think of short of factory resetting.
Help
Mine randomly does the exact same thing. Super annoying....
It started after the Oreo update.
thegipper said:
Mine randomly does the exact same thing. Super annoying....
It started after the Oreo update.
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I called att and complained for an hr. And the had me talk to a samsung rep. They wanted me to send my phone in. These people are stupid and cant even test their own otas.
But Google play music was the only player that I found didnt do it if that is any help
I use Black Player, no issues
So I finally figured out mine was an issue with Ford Sync in my truck. For some reason I never realized it only happened in my truck but I switched phones and it still happens...

Question YouTube music screen off skips

Has anyone else experienced this? While listening to YouTube music, it plays just fine. But as soon as I turn off the screen, it starts skipping and pausing repeatedly. I wonder if Google battery optimization has something to with it
nighthawk626 said:
Has anyone else experienced this? While listening to YouTube music, it plays just fine. But as soon as I turn off the screen, it starts skipping and pausing repeatedly. I wonder if Google battery optimization has something to with it
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This has just started happening to me. However, it only skips once. Very weird.

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