Hi,
My ATT H810 LG G4 bootlooped long ago and I was told I was out of luck as the original warranty ran. Since the arbitration forced the warranty to be extended to 30 months in the US, I sent it to LG Fort Worth and they are sending it back with a "Replaced board" for the BS reason "Unit is not charging with cable" (they don't want to document a bootloop problem).
Anyway, I have a few questions while I wait to get it back:
Are they just putting in boards which will eventually bootloop or did they ever implement a hardware fix? Which Serial Numbers are "fixed?"
Relatedly, what I sent in was a 506 serial number. I understand that they may simply reflash the board to that old SN and IMEI and the old sticker will be the same. Is there a way to check what the actual new SN is to see if it's from a "good" batch?
They told me that the 30 month warranty for me was up on March 1, so I just slid under the bar. Is there a new warranty on the repair? If not, is there a stress application to try and force it to bootloop again before March 1? Maybe it's pointless if they're just putting boards into it which are bound to fail...
I know that these points have been covered over the years, but I really can't figure out the current information.
Many thanks in advance!
smileyspeople said:
Hi,
My ATT H810 LG G4 bootlooped long ago and I was told I was out of luck as the original warranty ran. Since the arbitration forced the warranty to be extended to 30 months in the US, I sent it to LG Fort Worth and they are sending it back with a "Replaced board" for the BS reason "Unit is not charging with cable" (they don't want to document a bootloop problem).
Anyway, I have a few questions while I wait to get it back:
Are they just putting in boards which will eventually bootloop or did they ever implement a hardware fix? Which Serial Numbers are "fixed?"
Relatedly, what I sent in was a 506 serial number. I understand that they may simply reflash the board to that old SN and IMEI and the old sticker will be the same. Is there a way to check what the actual new SN is to see if it's from a "good" batch?
They told me that the 30 month warranty for me was up on March 1, so I just slid under the bar. Is there a new warranty on the repair? If not, is there a stress application to try and force it to bootloop again before March 1? Maybe it's pointless if they're just putting boards into it which are bound to fail...
I know that these points have been covered over the years, but I really can't figure out the current information.
Many thanks in advance!
Click to expand...
Click to collapse
In terms of your board, if they replaced the board, it will have a new IMEI and serial number (mine did when the replaced it, ironically to fix screen image retention, so afterwards it had to go back again anyway)
ThePiGuy said:
In terms of your board, if they replaced the board, it will have a new IMEI and serial number (mine did when the replaced it, ironically to fix screen image retention, so afterwards it had to go back again anyway)
Click to expand...
Click to collapse
If anybody reads this in the future, just a quick note about what they did in the end. They sent it back after "Replaced board" for the BS reason "Unit is not charging with cable". It failed after about 30 minutes of use, would not restart, and would not take a hard reset.
So, I sent it back (the repair has a 90 day warranty). This time, they listed it as "Symptom: Not powering up Repair: Replaced board". So far it's been working fine after this second repair.
Note that the IMEI and S/N (506) stayed the same after both repairs.
Related
Hey all,
I've just bought a used G3 online, everything is perfect and almost new as stated:good:. But, when i excitedly opened the phone's back cover and removed battery to put my sim card and sd card in, I found out that the IMEI tag has been part torn/cut off with a blade (pic attached).
Now, that is slightly freaking me out as to why has this been done.
Could anyone shed some light on it, as I've 7days left, within which i can return the phone to the seller.
hsyasin said:
Hey all,
I've just bought a used G3 online, everything is perfect and almost new as stated:good:. But, when i excitedly opened the phone's back cover and removed battery to put my sim card and sd card in, I found out that the IMEI tag has been part torn/cut off with a blade (pic attached).
Now, that is slightly freaking me out as to why has this been done.
Could anyone shed some light on it, as I've 7days left, within which i can return the phone to the seller.
Click to expand...
Click to collapse
Looking on my G3, the removed part is the serial number.
Maybe the seller had a refund offer and had to send the S/N ? (usually it's the box one but hum....)
I had 20€ off for a Quick Circle Case, but I sent the label on the box.
Thanks for that raptor2003..
I'm just wondering, can it cause some sort of an issue in the long run, like if i need to get something done under warranty from lg...
FYI: I don't know if i've valid lg warrantly.
In fact is there a way to find out when the phone was manufactured or if i've lg warranty?
hsyasin said:
Thanks for that raptor2003..
I'm just wondering, can it cause some sort of an issue in the long run, like if i need to get something done under warranty from lg...
FYI: I don't know if i've valid lg warrantly.
In fact is there a way to find out when the phone was manufactured or if i've lg warranty?
Click to expand...
Click to collapse
I know there is that with Apple's products, but I don't know if other manufacturers do that.
I've looked a bit to see if we can find the S/N in some software menu. But I haven't found anything. Nothing in the famous hidden menu.
Did you get the phone from Smartfonestore as a refurb?
Thelargeportion said:
Did you get the phone from Smartfonestore as a refurb?
Click to expand...
Click to collapse
Yes i did, and it was a grade A.
Likewise. And mine has the same sticker taken off. I emailed them but got a crap reply; fingers crossed it doesn't break.
Most likely the motherboard was swapped and a new imei was issued
In Australia serial removal usually means the device has been repaired/serviced/not new. These devices are no longer new/ownedby original owner so serials are removed, so can no longer be sold as new. Serial and IMEI are different things. Typically serial is for manufacturer to identify devices. IMEI are for unique device tracking across world/country. IMEI you can check in ABOUT in settings, missing IMEI sticker i wouldn't worry about, make sure it is NOT registered as stolen tho.
Model H815, bought the device at launch. From UK.
So a couple weeks ago I was messing around with rooting and all that, managed to flash a bad file and ended up in a boot loop. Fixed it using LG Bridge, flashed all the right files and was running a rooted device fine.
Then maybe a week after that whilst just using the phone normally, it freezes, the speakers make a weird buzzing noise and then the phone turns off. Ever since it has been bootlooping. I tried fixing it using LG Bridge again, using the 'Update Error Recovery' option with the device in download mode, it says it was successful but the device still bootloops.
Not sure what to do? Will LG replace the board if it is a hardware fault even though the bootloader is unlocked? I may have also taken the phone apart with the intention of baking it, but never did. Would they be able to tell that I did that and then not repair it?
How much would a repair cost if for some reason it wasn't covered? What's the best way to get it repaired? I got it on contract from O2.
Also, if anyone knows where I can buy a motherboard that would be great, as I'd rather just repair it at home instead of sending it off to LG not knowing if they are going to charge me or not.
Thanks in advance.
It is caused by hardware fail, not by you.
Some people admitted that LG repaired their phone with unlocked bootloader, no luck for me, trying to argue with them.
They'll give you a number to SBE (Their 3rd party repair service), again few people admitted that they repaired their phones for freaking free. No luck for me as well here. They've said "It's unprofitable for them to repair it". I actually think they are retarded, thats a quote of first 2 sentences from their response to me: "hank you for your email. If your handset is still in warranty we would ask that you contact LG customer services for further advice, as we only carryout non warranty repairs on behalf of LG. If your handset is out of warranty by date unfortunately we may be unable to offer a viable repair solution." - WTF is that?
Lastly there is no official place where you can buy a mobo, asked LG about 2 weeks ago - no response...
My phone fell prey to the ILAPO issue where a faulty motherboard causes the phone to bootloop endlessly. I had unlocked my bootloader and was running imperium ROM previously. LG said they'd repair my phone under warranty, but I'm afraid once they get it they'll change their mind once they see that I unlocked my bootloader ("Bootloader Unlocked!" text is still visible while phone bootloops.)
The way I see it, I have two options:
Send it in and pray they only inspect the hardware (they asked me to send it in without a battery, anyways....)
Bake the motherboard in my oven in hopes of destroying any trace of data (but could this temporarily fix my problem by re-seating the connections and cause LG to decide I don't really need a repair?)
What do you think? Have any of you got your phone repaired after unlocking the bootloader?
EDIT: I ended up sending my phone in and it was repaired even though the bootloader was unlocked! Waiting to receive it in the mail
depending on how much warranty time you still have, maybe you could wait a week or 2 and then relock bootloader method will be published, start watching this thread http://forum.xda-developers.com/g4/general/h815-relock-bootloader-t3506634
@OmnipotentPilot : I did and they did.
I had same issue and sent it in and they fixed it and returned it.
I also bought mine 2nd hand so I had no receipt or anything. I went to website and filled out service request, put a date within a year in where it asked purchase date (or something like that), then it says picture of reciept, and didn't provide one. Then i put the IMEI number in and it came back as repair covered...
also for service requested i picked ( i think it was hardware issue or something like that. then "other" so I could type in that it had the "motherboard bootloop issue".
I got a shipping label thru email, sent it in, it was in the facility 12 hrs (they provide a tracking number once recieved), and shipped back out 2day. whole thing took about a week. but I don't think they actually go thru them once it's approved and recieved. Because when you get the shipping label it says what to make sure is in the box when you send it and it specifically says "receipt" but I didn't have one, so it wasn't in there, but everything got done. I think they actually have a bunch of boards and they just put a new one in and flash the IMEI number or something and send it back out. Because my sd card bracket was bent and broken too and that was fixed as well. But I know the glass and frame / bezzel was mine because I had a small scratch that was still there when I got it back.
My Phone had the bootloop issue, It was 10 days out of warranty (just over a year since purchase) and I had unlocked bootloader and Genysis ROM, Sent it in and it looks like they replaced the insides. It's got a new serial number but i still recognised the same little marks on the outside. It came with Lollipop on so had to re unlock bootloader and install genysis again.
Oh and I also dropped the phone in a stream a few months before but got it out within a couple of secs so i don't think it affected it. But they didn't pick up on that either.
Hello,
No problem for me. 10 days and my phone is back with a new motherboard AND new battery (mistake may be for the battery...).
My phone was unlocked with a custom rom.
Have a nice return
Since LG G4 bootloop had gave us trouble last year, now LG realised their mistake.
So LG should repair whether with warranty or not! Root or not , locked or unlocked. They should repair for free
Yep, I bootlooped mine trying to update CM13 when it was in nighly and they replaced it with no problems XD
repaired no problems
i had same issue sent it in with unlocked bootloader and got it back repaired in 9 days
Sorry to bump but I wanted to let everyone know that I ended up sending in my device. I received an email yesterday that repairs are complete and it's on the way back to me! Will edit original post.
No such luck with mine unfortunately, sent it back stating that it was rooted and therefore warranty was invalid.
Depends on the technician I guess. Mine was unlocked, without any OS and it got fixed (over one year to warranty expires). My friend had no luck though. His claim was rejected despite locked bootloader. What is more, the technician claims the phone was water damaged.
In the EU , the SELLER have to change or repair your device for free in warranty time...I live in hungary...my H815 bootlooped...The LG refuse the service...the Official LG repair shop refuse too...Then i research a little....
Read this: https://www.piana.eu/root/
Tomorrow i'll go to the seller (mobile company, Telenor Hungary) and let's the game begin!
Yes. My carrier unlocked/bootloader unlocked/TWRP recoveried H815 that I bought off Swappa was replaced by LG with no issues. They say they replaced my motherboard, but the entire device is new. New EVERYWHERE. I had an H815, now this device has H811 all over it. They couldn't send an H815, so they asked me what I wanted. I opted for the H811 so I can unlock the bootloader (screw AT&T and their restrictions).
New device is already bootloader unlocked, TWRP installed and running stock rooted ROM until the carrier unlock goes through. Then it will be all ResurrectionRemix.
Hello , When you send a lg phone for service with issue in motherboard(aka bootloop issue) and they replace it.Service guys associate the new imei and serial number with the old ones ? So if 2 year warranty is over but the new mainboard is much newer, in case of another issue ,for example screen flickering,could we send to it another service center and just don't tell them that the mainboard is replaced?
thanos1916 said:
Hello , When you send a lg phone for service with issue in motherboard(aka bootloop issue) and they replace it.Service guys associate the new imei and serial number with the old ones. So if 2 year warranty is over but the new mainboard is much newer, in case of another issue ,for example screen flickering,could we send to it another service center and just don't tell them that the mainboard is replaced?
Click to expand...
Click to collapse
If im not mistaken it should be from the time they send it back the waranty should basicly be reset. Again if im not mistaken
There have been users send there g4 in multiple times over the last couple years. And ive never heard anyone complain of that.
To make things more clear,
Does service keep record globally to lg the mainboard replacement? So can I claim warranty for screen if passed 2 years from the day I bought it but the replaced mainboard serial number says that I have warranty till August of 2018?Maybe somewhere else from the service shop where I sent it for the bootloop issue because they will not know that mainboard is replaced.
Thanks.
thanos1916 said:
To make things more clear,
Does service keep record globally to lg the mainboard replacement? So can I claim warranty for screen if passed 2 years from the day I bought it but the replaced mainboard serial number says that I have warranty till August of 2018?Maybe somewhere else from the service shop where I sent it for the bootloop issue because they will not know that mainboard is replaced.
Thanks.
Click to expand...
Click to collapse
Ill thank that response. That is a very good ? I would like to know that myself.
I was always under the assumption tbat yes any time u send a device in on a waranty and a poce with any kind of serial nums gets replaced the new serial is the new waranty date. I dont think the old imeis are any good any more as people with locked bootloader try to use old unlock bins. Have to update theyre device id and imei with lgs unlock site as their old ones arent reconized any more after mb replacement.
TheMadScientist420 said:
If im not mistaken it should be from the time they send it back the waranty should basicly be reset. Again if im not mistaken
There have been users send there g4 in multiple times over the last couple years. And ive never heard anyone complain of that.
Click to expand...
Click to collapse
thanos1916 said:
To make things more clear,
Does service keep record globally to lg the mainboard replacement? So can I claim warranty for screen if passed 2 years from the day I bought it but the replaced mainboard serial number says that I have warranty till August of 2018?Maybe somewhere else from the service shop where I sent it for the bootloop issue because they will not know that mainboard is replaced.
Thanks.
Click to expand...
Click to collapse
No. Your warranty will not extend to "forever" (if we assume you have a repair once a year.. ) or being reset just because something get replaced. I can speak for Europe only but I don't believe that any other country will do it different. Normally all vendors record the device warranty globally because if not they would loose many money. I say I don't believe but only LG knows for sure.
The bootloop issue is another story. This gets even repaired when outside of warranty e.g. in the USA due to the signed law suit. That's why this is not an issue for the most people.
.
Sent from my LG-H815 using XDA Labs
My almost 2 year old rooted H810 506 finally bootlooped. Lg repaired it for free which is great. Of course it came back with the latest 22f Marshmallow which can't be rooted or downgraded, but I expected that.
LG said they replaced the main board and the logic board. What surprised me was that the phone came back with the same 506... serial number. Isn't the serial number supposed to change when the main board is replaced?
Does the fact that the serial didn't change mean LG repaired rather than replaced the board?
yeswap said:
My almost 2 year old rooted H810 506 finally bootlooped. Lg repaired it for free which is great. Of course it came back with the latest 22f Marshmallow which can't be rooted or downgraded, but I expected that.
LG said they replaced the main board and the logic board. What surprised me was that the phone came back with the same 506... serial number. Isn't the serial number supposed to change when the main board is replaced?
Does the fact that the serial didn't change mean LG repaired rather than replaced the board?
Click to expand...
Click to collapse
New motherboard should also have a new serial number which is suppose to be under the battery.
Mine was replaced a month ago due to boot loop and phone have a new sn starting with 705. I've investigated a bit, and mboard is actually produced in second week of may 2017.
So, I would find some app to get all the info about the hardware. It is possible that at LG they simply haven't replaced sticker with serial number